Larry Siegel

11 months ago

I appreciate the fast and efficient replacement of our 12 year old Bradford water heater. John A (their technician) finished the removal and installation of our water heater in less than 3 hours. He was professional and explained all my questions about the work. It was our fortune to get this last minutes service on a Saturday afternoon. We have guests coming and needed the laundry and showers working before they arrive. Expecting I won’t need water heater service for another 12 years!

Kat T

a month ago

I was so happy to find this company after our 13 year old water heater stopped working on Friday evening. They set me up with an appointment for Monday morning but said they'd try to come by Sunday. Fortunately they had time Sunday midday to come by and install a new water heater for us. They were quick (2 hours) and had the water heater we needed on hand. They were friendly and professional plus half the price of the plumber we had talked to before them. Wonderful to have hot water again and will call these guys first the next time I have an issue!

Ray Jang

6 months ago

We needed a new water heater and decided to go tankless. Initial contact was through their website and follow-up by email. Quick replies and answered my initial questions. We scheduled the site visit to assess the appropriate product to install and provide an estimate. Loni performed both the site visit and installation. He was great, phoning me to let us know he was on his way and arrived as scheduled. The installation is clean - see photo. Loni answered all my questions with a smile! He also left his work area spotless.

Keri Lehmann

7 months ago

Water heaters only was recommended by our trusted plumber! I can see why! From the first call and conversation they were prompt and courteous. Steve was lovely. Let me know he was coming, Very friendly, responsive and positive, even though our situation was difficult. There were no surprises and the work was high quality. We would absolutely recommend them and use them again! Thank you, Steve and heaters only!!!

Don Hobbs

3 months ago

I had used Water Heaters Only 11 or 12 years ago so I knew they were good but last week, when my water heater sprang a leak, I called them and they responded immediately. Mo Tau, the water heater installation tech, came out the next day. He was extremely personable, highly professional, completely knowledgeable, and made sure everything was done correctly. He double checked everything as he finished and left me with a smile on my face. You will be lucky if you get Mo when it is your time. I highly recommend him and Water Heaters Only.

oNeigeo

a month ago

Awesome company, will use again! Our water heater got damaged while a water remediation company fixed a leak in the garage and our water heater was not strapped in properly. Water Heaters Only was able to set up an appointment to give us an estimate and install a new water heater the same day! They were professional and helpful. They did an amazing job and were quick. They made an adjustment to ensure the water heater was secured properly. Thank you for the awesome work!

Rich Hawkins

3 months ago

John A. of their San Jose office did a very professional job explaining what the probable causes were for my leaking water heater. John explained the repair options and quickly and professionally replaced the water heater. He also brought the water heater mounts and plumbing up to code here in San Jose.
Well done John and 'Water Heaters Only' organization.
Sincerely, Richard Hawkins

Dennis Wong

2 months ago

John A. came out to service my 10 year old water heater and repaired it for the night and came back the next morning to install a new Bradford-White. He was very thorough in the installation and able to educate me in the workings of gas water heaters. It was a pleasure to work with him. 5 stars for John!

Francesca Paist

3 months ago

Called and got a competitive quote and great installation date. Chris was professional and friendly and did a fabulous and clean install

Jon Small

2 years ago

Did a really great job replacing a leaking h2o heater for us. They were at our place just a few hours after we called (on a Saturday!) Super friendly service, made some sound recommendations for equipment and safety changes, and did neat and professional work. I give them my highest recommendation. ?

Edison Manuel

3 months ago

Chris did an excellent in replacing our water heater. He came in, diagnosed it, explained the issue & solution. He estimated about couple hours of work & after 2 hours, job was completed. He was very professional. Would highly recommend Water Heaters Only, especially Chris.

Jeff Wagner

2 months ago

Took my call at 6pm Monday, made an appointment for Wednesday, new water heater installed that afternoon. Very responsive and professional! John was awesome at walking through the installation process and the new water heater. Overall, a great experience.

E. Ray Baraan

4 years ago

When I scheduled an appointment for a new water heater installation, I was able to get a slot from only a few days ago. I was given a 2 hour window for the installation, and the installer (Alex) arrived on time, at the front end of the time window. He installed the new water heater within the hour, and I now have fast, flowing hot water. And they even set me up for the City Permit. I will definitely recommend Water Heaters Only to all my friends!

Jason Hilbert

a year ago

What an experience! Water Heaters Only responded, evaluated, and installed in la little over 24 hrs from my initial e-mail! Colby in the office was great with the initial contact and decision whether to get a tankless or traditional heater. (We went with traditional) Then our amazing technician, Kevin, came out and did an amazing job removing the old heater and installing the new one. He found errors the previous installers made years ago and made our home safer in the process. The new heater works great. The experience, quality, and customer service really stood out from start to finish. Can't rate them highly enough. Kevin, you rock! Thanks!

Albert Agbuya

4 years ago

I used Water Heaters only 4 years ago and was happy with the install. Recently, my burner went out and they suggested that I call Rheem. Although, it was easy to get customer service from them, they failed to have the part I needed. That doesn't make sense since my Water Heater was only 4 years old! Anyways, they suggested I call the company who originally installed my Water Heater. Water Heater Only had great customer service (Christan) and they listen to my situation. John was able to come the next day and ended up having to replace my Rheem with Bradford White. Since it was still under warranty, I only had to pay the warranty price. FYI, WHO doesn't install Rheem anymore and now installs Bradford White. I wonder why...

Sue Schaefer

11 months ago

We called Water Heaters Only at 8:00 AM and Alex arrived that same morning to install a new 40 gal water heater. He was very professional, extremely knowledgeable in his craft and went above and beyond to answer all our questions. His quick thinking saved us on a another issue that arose that morning (not by his doing). He finished the job in a little over 2 hours and we're very satisfied with his work. We highly recommend Alex and Water Heaters Only and have already referred WHO to one of our neighbors.

diane d

a year ago

Alex B. did an excellent job removing our old water heater and installing a new 40 gallon water heater. My husband installed our last one and he was impressed by the job Alex did. He was very nice and professional. The total cost for removal and installation was $2,285.00 for a B White brand water heater on 4/12/22. I'm not sure the going rate these days. He did a beautiful job so we are happy with our experience. They even came out the same day so we did not have to take cold showers!! This came with a 6 year tank warranty and 1 year labor.

Vanesa Heng

a year ago

My water heater is specialized and it was really hard to find a company to come out and fix it. I dealt with Home Depot but they ghosted me literally twice during the process. That's when I found Water Heaters Only, Inc and they responded right away to my request. Alex, the technician, was out the very next morning on Friday to look at the water heater and offer me solutions on what he could do. Now as of Monday, my new water heater has been installed and I am so happy with how it turned out!

Alex was very professional and quick. He came in and did such an amazing job with everything. The price was definitely a good value and I think it was worth it! Would definitely recommend this business, I had such a great experience.

Chuck Adams

9 months ago

Loni, arrived on time, was personable & professional. He performed the installation of our water heater quickly. I would definitely recommend water heaters only. The 1 thing I found some what miss leading is I was asked to leave a 5 star review & if the review was less than 5 star there was a phone # to call instead of leaving a review.

Car Bell

5 years ago

Our 12 yrs old water heater started leaking so I searched and their company has a lot of good reviews. Their installer Dan came within the promised time frame and really thorough in his work and very informative on other options. Their water heater was made here in the USA as well. Highly recommended company.....thanks! (23 July 2017)

david Roger

6 months ago

Steve B arrived for the estimate initially. Cordial and informative. Gave me the details/estimate. Over two other outfits, I selected WaterHeatersOnly. Loni and Steve worked for a number of hours and did a real nice, clean job of removal / installation ---- in an attic location no less. Very very pleased.

Lorraine H

5 years ago

called around 9:30AM, then Tech. Chris came around 11am.
After examined my old 11 years leaking water heater, he is so patient, nicely and organized to explain to me what might be happened and what are the suggestions. after 2 hours, the job is done @ efficient and neat, everything reorganized so elegant and sturdy.
the cost is a little higher than others; however, it's just worth each penny.
thank you!!!! saved my day.

Craig Kelly

7 months ago

Loni did a great job installing a new water heater for us. He somehow managed to get the new one down our basement stairs and the old one back up all by himself. He was very courteous and answered all my questions and finished the job in a quick and expeditions manner.

Dan

3 months ago

Loni was super. He explained everything thoroughly, showed me exactly what needed to be done, and did a absolutely beautiful installation of my new water heater. I couldn’t be more pleased.

Jozef Krakora

4 years ago

Really great experience! Given a complicated water heater situation (Ultra NOX + Power Vent) and tricky location (in between wall, HVAC and water softener), couldn't have asked for a nicer and more professional job. John A is the man you want to ask for - he came last Saturday for a thorough assessment and fair estimate. He even called B&W to find out more details and called and texted with me during the week. Then he came back yesterday (subsequent Sat) to do the job. Very thorough, very professional, great craftsmanship!

L.T. Guttadauro

2 years ago

Alex B did a great job installing our new water heater. Job # 153105. We were down less than 24 hours!
Thank you!

Chris Allen

11 months ago

I love Water Heaters Only. They were super responsive and friendly both on the phone and in-person. When our new water heater (one they installed) stopped working a few weeks after they installed it, they came out right away, assessed the situation, explained what was going on and replaced the part in less than 20 mins. All covered by the warranty.

100% would recommend them for any water heater needs.

William Chan

8 months ago

I have used Water Heater Only 16 years ago, now I need to replace it with a new one.

The technician Loni O. is very experienced, efficient and friendly. He got the installation done quickly without issues.

It has been over 2 months now, still working without issues.

Art Tofanelli

a year ago

Well, it's bound to happen - at some point, your water heater will develop a leak. Luckily for us, it was a small one. I called Water Heaters Only, and was able to set up an appointment for the next day. Our technician Steve B. called to let us know that he'd be arriving soon. Steve was very personable, professional, and had our new 50 gallon water heater installed in well under 2 hours. He clearly takes pride in his work! The earthquake straps, supply lines, overflow pipe, and all the other details were VERY professionally done. I highly recommend Water Heaters Only.

Michelle McGowen

4 months ago

Loni was very professional, clear and willing to discuss the work. Very quick, efficient and done with consideration for my home - really recommend him and this company

Yvonne Montes

11 months ago

Wow, what a wonderful experience. I notice the water heater was leaking about 12:00 pm. I call and got lucky they had a cancellation and they called back that they could be here by 3:30 pm, instead of tomorrow.
Loni arrived at 3:30 pm quickly analysed the situation. The water heater was 30 years old and needed to be replaced. Loni worked diligently and had the job done by 5:30 pm. Outstanding job, professional and clean. Our water was up and running by 6:00 pm.

Outstanding work done by all. Definitely a 5 star service. I would highly recommend to a friend.

Bill Foy

11 months ago

I had Alex come out and replace old water heater with upmost professionalism! We had old Solar pipes that needed to be taken out and he cleaned it all up so it looks great!. Sean was the person that answered the phone and he was very professional with my questions and set up the repair super fast. Called Monday Morning around 8am and they were out by11am!
I would highly recommend them to anyone!!
Great job!!

Tyson Reis

a year ago

TLDR: SUPER easy to book, transparent and helpful process, prompt, and an overall great experience!

Long version of experience: About two weeks ago I woke up Sunday morning to find our water heater of 15yrs is leaking a bunch of water and not giving hot water. My Google search led me to Water Heaters Only because of their 24/7 support and great reviews.
The gentleman (sorry, don’t remember his name) who answered my call asked all the right questions to quickly get the information needed, gave me a quote, and scheduled the appointment to happen in hours. Everything was transparent, reasonably priced, and easy to understand. The tech, Chris, called before his arrival and was prompt with service. He was quick with switching out the old water heater to the new and provided a clean/ organized exchange.
I would definitely call this company again and recommend them.

Garrett Short

9 months ago

Scheduling was super easy. The technician (Kevin W) was on-time and worked efficiently replacing my old water heater. Afterwards I appreciated the time he spend to explaining the maintenance requirements (there is none), lighting the pilot light, why our old heater was making banging noises, etc.

Alan Hilton-Nickel

11 months ago

Our heater speed producing hot water just before the weekend after almost 10 years of continual service. I placed a service call with my home warranty service (AHS) but their tech couldn't come until Tuesday (Memorial Day weekend). WHO had installed it, so I called them. The same tech who had done the original install, Kevin, came out on a SUNDAY, after calling to confirm the problem and get the model of the heater and controller so he could bring the right parts. He carefully diagnosed it as a faulty thermopile. He replaced that, but the controller wouldn't turn on. He explained that the controllers for my brand often fail after this sort of thing. He replaced the controller and the heater fired right up. He had to charge for the parts, but only charged $50 for the labor as it was a unit they had installed.
I really appreciate Kevin's awesome attitude, and his careful methodology to diagnose and solve the problem at the lowest possible cost, when a lot of companies would have just said your 10 year old water heater is dead, gotta replace it.
I highly recommend Water Heaters Only as the place to get a quality water heater installed carefully and with great support!

Clarisse Chung

a year ago

We recently had WHO install a new water heater at our house and were very happy with the job that they did. Alex B. was very professional and knowledgeable, and we appreciated that he did not try to upsell us on a more expensive system. On the day of installation, Alex was right on time and meticulous in all that he did. Definitely check out WHO if you have any issues with your water heater.

Thomas Osaki

a year ago

I was in a difficult situation of not having hot water due to a water heater that failed. I contacted Water Heaters Only and was able to schedule an installation the next day. Loni, the technician, came and installed my new water heater perfectly. I really appreciate the effort he made to explain all of my options available. Highly recommend for those in the same situation, I found pricing and service to be much better than Lowe's for a water heater made by Bradford White (which they don't offer).

Tiffany Schneider Raff

10 months ago

Nick was so helpful to us. We wanted to do a routine check our water heater and he responded right away, gave us useful advice and was very professional. What I liked most was that he was honest and generous with his time, both which are a rare find now adays. Thank you Water Heaters Only!

Tomoki Tsuchida

a year ago

I called Water Heaters Only to make an appointment to assess the replacement my aging water heater. Alex came out the next business day, and he was able to not only make a recommendation, but also to replace the water heater right on the spot! I was very pleasantly surprised for the quick turnaround. Highly recommended!

(Taking one star off, since I think he forgot to tighten one of the gas line nut when he left, and it was leaking gas for a while. But otherwise I'm satisfied of the work.)

Kayleigh Peskar

3 years ago

Just had my water heater replaced by Water Heaters Only and they were great. Immediate response and follow-up throughout the scheduling and installation process. John Aguirre was the technician who came out., he was prompt, professional and very knowledgeable. He explained the work he needed to do prior to replacing the old water heater and did an awesome job from start to completion. He cleaned up the work area and gave detailed instructions on operation and warranty information. Price was very reasonable, I would definitely use them again.

Kathryn

a year ago

This is the company to use to install a new water heater. We had a very complicated water heating system and on top of that it was physically difficult to access. Alex was wonderful giving us our estimate and explaining what he would do. It was easy to schedule an appointment. And Alex's work was excellent and he explained how our new tank works very clearly. My mind is finally at ease when it comes to our new water heater. So glad I went with this company. Do not hesitate to contact them.

Jerome Bolusan

10 months ago

John A. installed my water heater and was a class act guy. He was very friendly, easy to talk to, very knowledgeable and very thorough about the process. I only met him for a few minutes but I felt like I've known him for years, that is how cool he was. Any company that has an employee like John gets my approval. 5 stars.

Dan Van Elderen

2 years ago

Alex B did an incredible job of installing our new water heater in less than ideal installation conditions! He was at our home less than an hour after I initially called Water Heaters Only, and had a brand new water heater professionally installed a few hours later. We were extremely impressed with his professionalism and the quality of his work. I would highly recommend this company and this technician in particular to anyone in need of a new water heater installation. If I could give Alex 10 stars instead of 5, I would. Dan, from Los Altos Hills

Steve Wagner

2 years ago

This company replaced my water heater 20 years ago. I was so impressed at that time that I didn't even look for any other contractor to replace it recently. They are very responsive and communicative.

Loni showed up ahead of the scheduled appointment. He was incredibly helpful and nice. The installation took less time than expected and the workmanship was top notch. A BIG Thumbs Up and Five Stars to both Loni and Water Heaters Only.

Scott Larsen

2 years ago

Water Heaters Only, Inc was wonderful to work with. They responded quickly to my call for Help! My water heater was replaced within hours of me noticing that we were having a problem. Our technician, John A. was wonderful and quite professional, yet personable all at the same time. His work is impeccable. I recommend this company 100%! I received a recommendation for their services also! One good recommendation deserves another!

Priya Balasubramanian

a year ago

Water Heaters Only, Inc helped us with replacing our old water heater with a new one. They have a great customer service, we made a call and we were able to fix it the next day morning. The technician Loni who fixed the water heater was very professional, knowledgeable and he did the job clean and smooth. I had so many questions regarding the water heater, he was very kind and patience enough to answer all the questions that I had. Thanks Loni for your quality work and professionalism.

Tami Demayo

3 years ago

Great experience from start to finish. Since water heaters are bound to fail after typical business hours, it was great to find someone to talk to late at night. Dispatchers Christian and Valerie were both very helpful in getting a technician out to my home quickly and letting me know up front the price range I could expect. Loni, the technician was the epitome of good customer service: courteous, knowledgeable, and patient with all my questions. Installation went smoothly--Loni's years of experience show. I look forward to working with him again the next time we need a water heater service or a replacement.

Jay J

2 years ago

My installer Alex was great. Was on time and finished removing the old one and put in the new one much quickly than I expected for someone installing a water heater by themselves. He took the time to teach me how to reignite my pilot light if it where to go out again since the new one looked different. I would definitely recommend this company and will go back to them if I ever need a new water heater.

John Nourse

a year ago

Chris showed up on time with a van load of water heaters, and knew exactly what to do. He added a surge tank, leak pan, and third seismic restraint. He added extra shut-off valves to make future repairs easier. Chris is a true craftsman, and explained what he was doing every step of the way. He figured out how to route the drain line from the pan under the door so no holes were needed in the wall. All copper pipe joints were soldered neatly, and wiped clean of flux. The work area was left clean.

I would recommend Water Heaters Only and Chris Devore without reservation. AND the cost was over $1000 less than the next closest bid price!

Brooke Lazzarini

a year ago

Loni came out and answered all my questions on which type of water heater I needed. Then came back the next day and installed one. He did a fantastic job and he did really quality work. I recommend them very highly.

Dave Platt

2 years ago

Our 17-year-old heater (also installed by Water Heaters Only) started leaking this morning. It took only about two minutes to make a same-day appointment to have a new one installed. Installer Kevin West phoned about an hour later, arrived fifteen minutes after that, and did a bang-up job of replacement. He was friendly, informative, and did a very complete and high-quality job. We had hot water again, less than six hours after we noticed the leak.

It's a pleasure to watch a skilled professional doing good work.

Bob Bones

2 years ago

A great company with great employees. Great service, quality work and a good price. Our water heater began leaking Saturday morning. I found Water Heaters only on Yelp and sent them a message. I received a reply within 10 minutes... from Phil. We chatted throughout the day as he patiently answered all of my questions and then by 2pm in the afternoon we spoke and he scheduled an appointment for the next day, Sunday morning. The technician, Kevin West, arrived by 11am. Kevin did a great job! He explained everything that he was going to do, and why. He was very professional as well as personable. He answered all of my questions and did not mind that I was working in another part of the garage at the same time. He worked safely (including Covid-19 protocols) and he cleaned up everything. It took about 2 1/2 to 3 hours from start to finish. I am very satisfied with the quality of the new tank, the high quality of work done by Kevin and the overall service of the company. I will definitely recommend Water Heaters Only to anyone that ever needs a new water heater.

Julia Harris

4 years ago

We had a great experience with this company from the first phone call to the installation of a new water heater. John A. our technician arrived on time, was very knowledgeable and spent a long time answering our questions and discussing our options. John worked quickly to dismantle the old water heater and install the new one to meet current codes, he spent time with us explaining the new water heater and cleaned up everything before he left. I would not hesitate to use this company again and I highly recommend them. Date of Service 5/21/19

David Clifford

a year ago

Loni was my craftsman and I got lucky, it's all about the guy that comes to your house! Loni was highly personable, professional and highly experienced. He performed exceptionally well and was very considerate of my property. He even came in under budget, which I found shocking, haven't experienced that in years. Best experience I have had with a contractor in years, very refreshing. Highly recommended....

Dan Caserza

4 years ago

The excellent online reviews for Water Heaters Only are really true! We noticed our water heater leaking and began contacting service providers and reading online reviews. After online chatting with them, and based on reviews, we selected Water Heaters Only and were able to schedule them to come out the very next morning.

We worked with Loni, who arrived on schedule and called beforehand. He was courteous and professional, and really knows his stuff. He explained everything very clearly and thoroughly. He came fully prepared and in less than two hours our new water heater was installed and running. The installation looks very professional; he made sure the area was clean and that the unit was strapped down properly. He spent time showing me how to turn off the gas and water if necessary, and how to adjust the heating level.

Their pricing is very straightforward and easy to understand, basically one flat price for everything. In my opinion, the installation, though not cheap, was worth every penny. I was very pleased with the excellent service I received. It was done quickly and done right. I would highly recommend Water Heaters Only and especially plumber Loni if you need your water heater replaced.

Sephya G.

2 years ago

Our water heater started leaking from the bottom so we called the number that was on the water heater itself, from the last time we got it replaced 10+ years ago--- Water Heaters Only. We called before noon and they were able to come that afternoon to replace ours. Our service guy was Chris, he was really terrific. Practiced social distancing, was friendly and efficient. Great company, will always use them!

CARIN YAMAMOTO

a year ago

For the last 4 years our old water heater has given us problems. Each time, the Water Heaters Only has examined it adjusted it and it works great again for a while. Remember the water heater was almost 20 years old. Finally, it went out and I needed it replaced before our vacation. Kevin came in on a weekend and was able to replace it, in 100 degree weather. I felt so sorry for him. He was polite, professional, and got it done fast. The new water heater was expensive but works great. Thank you.

Bernie Seefeldt

a year ago

After 15 years of good operation, we had WHO replace the water heater that they had originally installed. They did such a good job then (adding earthquake bracing, etc.), we decided to have them back. A good decision. John A. did a meticulous job installing the new heater, which included modification of the earthquake bracing and the addition of a gas line sediment trap. I hope to be around for the next replacement by WHO.

Syna Saberi

a year ago

Edit: In response to their response, I take offense that they would call me a liar and make note that they never denied quoting me that unreasonable price.
Text of email:
30 Gallon gas from 2008. Still a decent age considering most tank type water heaters average around 10 years in most cases. A tankless lasts a little longer as long as maintained. A little known fact when making you decision is the tankless require yearly clean out/ vinegar flush services to keep them in good working order. Neglecting these services can result in error codes/ damage to unit/ sometimes a voiding of warranty.

Tankless is a whole different monster when it comes to performance and installation. They only turn on when water flows through them rather than a regular tank that turns on and off to keep the water inside at temperature. The average tankless install is usually a full day for multiple technicians and average around $6000-$9000+/- whereas a 30 gallon replacement is a 2-3 hour ordeal and average around $2000-$2500+/-

Original Review: I asked for a quote on a tankless replacement and install. After being patronized and condescended too over several emails i finally got a number out of them. $6000-$9000 for a tankless install. and then $2000-$2500 for a straight tank swap. These prices are 2 to 3 times the average cost found anywhere else and their attitude about it really rubbed me the wrong way. Stay away from these thieves.

Bob Glicksman

2 years ago

Our old water heater started leaking this morning. It was end of life. I called Water Heaters Only. They took my information and told me to expect the technician to call around mid-day. Alex (technician) actually called me within one hour and was at my house 10 minutes later.

Alex was very professional and polite. He performed all required code upgrades and completed installing the new water heater in about 1-1/2 hours. Alex provided a complete estimate before starting the work and he took care of everything, including drying out the water leak and sweeping up afterword.

I couldn't be more pleased with Alex and with Water Heaters Only. They respond quickly, professionally, and come completely equipped with a new water heater and with all of the parts and tools needed to complete the job. Very quick and very professional service!

Tracy Caruana

a year ago

The technician's name was Alex B. He called us at 9:00 am and was at our home within 30 minutes! Very pleasant on the phone and equally pleasant in person. He was knowledgeable about the product and explained everything and how he was going to replace the water heater. He gave me the breakdown of the total costs and guarantee. Alex was in and out within the time he said it would take and explained how the new water heater will work. He was professional and courteous. Nice guy and cute too!

Christine Clark

2 years ago

I called Water Heaters Only at the end-of-day on Tuesday when I discovered my tank was leaking and had hot water restored within 24 hours. Kevin West called before his arrival and within the service window, and he was knowledgeable, professional, and efficient in replacing my hot water heater. Great customer service overall. Thank you!

Stephen Farber

a year ago

This is the third time I have used Water Heaters Only to replace my water heater over the past 17 years. I called in the morning and Alex B., who replaced my water heater 7 years ago, arrived by 12:30PM. Alex is knowledgeable and friendly. He quickly assessed the situation and called for assistance since the heater is in the attic. Within an hour help arrived and the job was done by about 3PM. The only issue I have is that there is some damage to the edge of the sheetrock at the attic opening through which the old heater had to be lowered and the new heater raised. Use of a tarp to cover the edge could have prevented the damage. Next time I'll certainly recommend that.

Wayne Martinez

a year ago

My last experience with WHO was 16 years ago and the service this time was equally excellent. Technician Kevin West was excellent and got down to business quickly. The day was hot, the water heater weighed 300 lbs and with a little assistance lifting the unit was up and running in good order. Good job!

Jeff Ronne

9 months ago

same day service with a new Bradford Water Heater installed by 3 pm after contacting them the same day at 10 am. everything in the process was up to expectations. our technician Mo was very nice and proficient

Rev. Steve Macias

a year ago

After requesting quotes from several other outfits, Water Heaters Only gave me a quote that was half the price of the other guys.

Our Tech Loni was here within 48 hours of my initial phone call and replaced our unit the same day as his quote.

Very professional and well done.

luis diaz

2 years ago

I needed a new water heater and I called this company. Loni did an excellent job replacing my water heater. He was punctual and his work is amazing. My water heater is now installed professionally and I feel confident in his work. I highly recommend Loni to work on any water heater issues. I will definitely call WATER HEATERS ONLY again in the future.

Eric McDaniel

2 years ago

Chris was very friendly and professional. He assessed my old water heater installation, explained the work that he needed to do, answered all of my questions (I asked a *lot* of questions before, during and after the work), and two hours later we had a new water heater fully installed. The price seemed fair, but I didn't shop around. Everything was done neatly and professionally, including removal of the old water heater.

Harry Cerezo

4 years ago

I could not be happier with my experience with Water Heaters Only! The serviceman, Loni O., came to our needs on a very brisk February 6, 2019. He was prompt, respectful, professional, and committed to ensure a fast and successful replacement of my leaking water heater of 18 years. He was especially accommodating, as access to the unit was difficult due to the excessive items stored in and around the garage. He helped me move things around so he can have enough space to work. Before beginning, he clearly stated exactly what was going to be completed step by step and that I should be up and running in under 2 hours... he was done in 1! After installation we were having issues with water flow and air in the pipes (our old galvanized piping was starting to show its age) and he happily assessed all our faucets, and removed the filter screens to clean out the debris. Moreover, our house was in disarray and Loni remained a professional and was kind enough to ignore the mess, which I completely appreciate. He also left our residence in cleaner shape than he found it!

I would recommend Loni and his company to anyone in need of rapid, quality water heating services.

Thanks, Water Heaters Only, Inc!

Harry J. Cerezo

G.L. Larkins

3 years ago

Just had a great experience with Water Heaters Only (WHO) from San Jose. I was provided an estimated quote over the phone and a final estimate upon the technician’s arrival. We were changing out a 29 year gas water heater that wasn’t leaking but wasn’t producing a full tub of hot water, thus its time had come to replace it. Since it wasn’t an emergency, we were able to obtain a couple of estimates for replacement of the gas water heater prior to WHO. John was friendly, professional and courteous. He arrived on time and was very knowledgeable regarding city codes and about the product he was selling. He explained in detail what he was going to do based on a standard installation in the garage (one in which had prior code modifications completed) and then what he needed to do to bring our new water heater up to code. He answered all of questions respectfully and provided us with the estimate which was between $200-$800 cheaper than the other two estimates we had received. (All three also included fees for the city permit. One company listed the permit price, the other just listed it as an inclusion.) We accepted the estimate and John went to work. Beautiful work John! And…no cleanup required. Thank you!!

Dianna Strachan

4 years ago

I can't say enough about the experience we had with Water Heaters Only. The office staff was friendly and helpful. We called and received service on the same day. Our installer, Loni, was friendly and efficient. He clearly explained what he was going to do, and got er done. There was no mess left behind, and the water heater works great! We are very satisfied customers, and we would recommend this company to anyone who is reading this review, as well as our friends and relatives. Definitely five stars!.

Steven Ichinaga

a year ago

Called at 1:00 pm, sent Chris D. out to replace my 14 year old leaking hot water heater. Estimate matched the office quote. Chris replaced my hot water heater and old valve.
He answered all of my questions and was finished before 5:00 p.m.. Excellent job

Charles Key

4 years ago

We're completely satisfied with the service we received on September 9, 2018. I called on a Sunday evening and got an appointment at my requested time, Monday afternoon. Alex, our technician, called as promised about 20 minutes before arriving and actually arrived at the beginning of the 3 hour window. He had our new water heater installed in about 90 minutes. Alex was friendly and professional, and the quality of his work was excellent, very neat and tidy. We're happy to recommend Water Heaters Only.

Stacey Taylor

3 years ago

I was so impressed with this company. They answer the phone 24/7 and take the time to listen to your situation. I had Alex B out to replace my water heater within 36 hours of it going out. Alex's works was superb. Not only did he install the new water heater, but he replaced all the vents and pipes and put in a pan and drainage pipe so that any future leak would go onto concrete instead of wood. He also returned my washer and dryer to their original position and hooked up the dryer vent. That is definitely going above and beyond. To boot, all the work was done within 2 hours. The team on the phone and the techs who come to the house were all professional and courteous. You can't go wrong with these guys.

Hman Bert

a year ago

My water heater was leaking right when I was moving in, last owners didn’t even tell us about it.

We looked around for a few water heater places. Saw Water Heaters Only, read some of the review and decided I would come back if I couldn’t find anything better. They seemed like the best but price reviews appeared high.

We have a power vented water heater which cost way more than your everyday water heater so we knew it would be costly. Was quoted from other places anywhere from 2900 to 4100. They were quick to quote but slow to come out and take a look which made us uneasy committing to a $4100 price tag.

Finally, after a weeks without hot water, called Water Heaters only and regret not calling them earlier. Told them I needed a new water heater, they gave me a quote, mentioned it was a power vented gave a me a different quote, not the lowest but not the highest either. They schedule to have someone come out and take a look at the water heater, mentioned I found them on yelp and they said they would waive to fee to come out.

Next day Chris came out, real professional and masked. He answered all my questions, and trust me I had lots of them. Gave me another quote slightly lower than the day before. I told him it was a no brainer and let’s get the paperwork started. Beginning to end took about 4ish hours. The work he did was excellent, left my setup looking better than he found it. If your fortunate to have Chris come out, you are in good hands. He wouldn’t let me leave until I was finished asking all my questions.

Do your research but save yourself some time and call these guy first, ask for Chris if you can

Julie Nordahl

2 years ago

We were very happy with Water Heaters Only. They replaced a 32 year old water heater that finally started leaking. The service technician did a great job. He answered all our questions and cleaned up everything. You wouldn't have even noticed he had been here if it wasn't for the fact we have a new water. I would definitely recommend them.

Michael Kushner

2 years ago

Great service. I Called them at 11:00am and they were here working by 3:00pm. Took less than 3 hours and an absolutely pro job. Clean work and great installer. He had to saw the old water heater to get it out of the closet, but did it quickly and without issue. Job was $200 less than quoted over the phone. A real top notch operation and I would highly recommend. By the way they were $500 less than my first quote too.

Dave Coleman

4 years ago

Our heater failed yesterday, I contacted Water Heaters Only this morning, and our new heater is in this afternoon. Kevin, the technician that did the install has 35 years experience and it showed. He came right on time, sized up the install and the next thing I knew the old heater was in the truck. Could not appreciate Kevin's knowledge of what heaters work best and how to install the new one in the most professional manner. I would definitely recommend Water Heaters Only and use them next time.

Gary Kuhn

a year ago

The installer (Loni) was actually early and completed the job exactly as he said he would. We were very pleased with his service. He was so kind as to wait to turn off our water while our housecleaners finished their work as they required some water.

Janis Davis

6 years ago

I had to have my water heater replaced and looked online and read the reviews for Water Heaters Only. Based on their positive reviews I gave them a call. They had a cancellation and were able to come out the same day with a new water heater. Loni called 20 minutes before getting to my house to let me know he was on his way. He was very courteous and knowledgeable about the water heater he was going to install. After he was done with the installation he made sure to go over exactly what he had done and answered any questions I had before leaving. Overall it was a good experience and I would recommend this company with no reservations. July 25, 2016

Sheryl Pask

2 years ago

Our technician was Doniel and he did a great job. He was prompt, very professional and very efficient. He had our new water heater installed in about 2 hours. He did a great job and I would recommend your company to friends and family. Very good communication with the main office (Phil) in Grass Valley as well. Eileen Soeder

Siva Subramanian

2 years ago

My 7 year old AO Smith water heater broke down and left me cold. Desperate, I called a few places. I found WHO, Inc on Google and decided to try them as they do only one thing - water heaters! And they have 243 4+ star ratings on Google with very good reviews. On the phone they advised me that the AO Smith unit I had was on a recall. They advised that I go for a Bradford White for better durability and customer service. I decided to go for it. Alex B called and came early (which was a great help!) and was very professional in explaining the work and the various options I had. Once I chose the options - he got to work and yanked a new one out of his truck installed it right away - took a total of about 4 hours to drain the old one, haul it out of the basement, take down the new one and install it. He cleaned up the place well when he was done. All in all I am a happy customer. Hot water, happy wife and kids! Thanks Alex B!

Roberta Hubert

8 years ago

Our 11 year old water heater had been slowly leaking from the top when we finally discovered we had a water problem. When our wonderful skilled serviceman, Loni, from Water Heaters Only arrived, the sun had set but he was willing to stay and do the job in our cold garage. His truck had everything he needed including a shinny new water heater and all the new replacement connections required......very efficient. He was very knowledgeable, confident and friendly, explaining many of the details about water heaters to us as he worked. He completed the work in less than 90 minutes and he left the site much cleaner and neater than he had found it. We are so satisfied that we called Water Heaters Only. Roberta Hubert

Domingo Rangel

3 years ago

This is the second time I have used this company.

John A. was the technician who came and replaced my water heater. He was on time, very professional and did an excellent work. He explained in detail the work to be done and was extremely clean while doing the job.

I recommend this company for water heater replacements. Thanks John for your excellent service.

William Given

2 years ago

The workmanship was 5 star. The price was not very good value. I called the company and left messages about the price for 3 days in a row with no response. I hoped to work something out. I had asked for 3 estimates prior to selecting this company. The actual cost of the water heater was quoted at. 2600.00 when it was 1800.00 according to the other 2 bids. The labor and profit worked out to a total of 3700.00. Estimates from the other 2 companies came in after the work was done at $1000.00 less. When your water heater is leaking and you rush a replacement, you can easily pay too much. They also left the meter cover off at the sidewalk, glad no one walking along fell in the hole.

Russell Scott

4 years ago

Our water heater went on the blink in the early hours of Friday morning. I called Water Heaters Only and spoke with a nice gentleman (sorry I didn’t get his name) who talked about the service they provide. He set up an appointment for the same day at noon. I got a call from the tech Chris about 10:00am, he sai that he could come earlier to the house. That work out well
when I arrived at the house Chris was trouble-shooting the water heater. He explained what was going on and due to the age of the water heater he felt it was best to replace it. We now have a new American made water heater. Thank you Chris! To Water Heater Only management, I want to mention how impressed I was with Chris. He was professional, knowledgeable, and pleasant to talk with. I will be referring your company and Chris to friends, co-workers, and neighbors.

R.Scott
West San Jose

Kathy Doyle-Rinaldi

7 years ago

After 18 yrs our water heater finally broke leaking water into our garage. It happened on a Saturday night. We called Water Heaters Only the next day and luckily they were able to come out, May22 which was a Sunday. The technician, Steve Burlison was just fantastic. He was able to come two hours earlier than expected. He was very cordial and made us feel very comfortable. He wrote up the estimate which we were comfortable with and quickly got to work. His work was impeccable. After a few hours we now had hot water again. I highly recommend this company. This was our second time using them. The also put in the heater 18 yrs ago.

Susan Hubbart

7 years ago

This time the need to replace my old water heater wasn’t so much of an emergency, only a slight inconvenience to use what little hot water I had after PG&E turned off my leaky pilot light control box. So I decided to take the time to check around and get a few quotes. As it turns out the previous company I used is now out of business. Lucky me because I found an even better company! I called Water Heaters Only on January 30 and throughout the entire process Water Heaters Only was the most professional of the three companies I spoke with. When Loni arrived on February 1 to give me a quote, I was confident that he knew his job well and that I would be in good hands. He had to go pick up the water tank and was back and had it installed in no time. I had hot water within 30 minutes! I like that WHO has been in business for so many years and that Loni has been with the company for 16 years. The next time I need my water heater replaced I know “WHO” I will be calling. ☺

Melissa “M” P

a year ago

Loni was awesome! Did a great job installing a new water heater. He was friendly and professional. Loni explained all our options so we felt very comfortable replacing our unit.

Minnie Patel

3 years ago

I had an outstanding experience with the installation of water heater in my garage. Loni did excellent job installing the water heater and explained me in details the process and how each step of the installation process is important for quality installation. I asked him many questions and he answered my questions thoroughly and completely. I came to know things in regards to water heater functioning that I was not aware of. I appreciated his courtesy, patience, and professionalism. Great job! Thank you Loni.

Alex Maiel

5 years ago

We had found out our water heater was leaking one day, so we set up to drain the entire thing overnight and called Water Heaters Only and they came over the very next day and completely replaced it with a brand new 50 gallon water heater. Their employee Loni was very knowledgeable and professional and did a very clean job replacing and installing our new water heater. Loni specifically showed me where all the new setting buttons were and what each setting meant. Loni was a true professional and i would recommend him to the very next person that has a busted water heater. Thanks Water Heaters Only!!!!

Karen Davis

3 years ago

John Aguirre was the technician who came out yesterday and replaced my 18-year-old heater. He was on time, professional and did great work. My whole experience with this company was really great, start to finish. The office communicates well, the scheduling was immediate, the price fair. A really top-notch operation all around.

Bryan Grady

2 years ago

We made the decision to replace out 11 yr old water heater on a Sunday. By the end of that day we had an installation appointment for Wednesday between 8:00 and 11:00am. Alex arrived at 8:00 and was finished by 10:20am. The installation was professional and clean. Alex went beyond expectations by having to climb into the attic to correct a bad installation of the vent pipe by the previous owner. Alex covered and protected my floors and was very careful of the laundry area.
All COVID requirements were safely met. The water heater was installed, pipes wrapped, the area cleaned. Alex provided me a brief instruction on lighting the pilot and setting the water temp. Alex provided all necessary paperwork. We had hot water by 11:00am! Very impressed with the professionalism and excellent customer service of Water Heaters Only. These guys are pros!

Carol Borck

a year ago

Both phone and in-person experiences with WHO were very positive. Phone assistance was polite, prompt, and helpful. Alex, who installed my new 40 gallon water heater, called me prior to arrival, was courteous, respectful of my home, and had my new heater in place super quick. He explained the new system and requested the city permit for me. Very happy with WHO.

Linda Nowlen

4 years ago

I was just filing some end-of-year home receipts and realized I didn't get a chance to share my experience about Water Heaters Only due to a family health situation earlier this year. I am delighted with the replacement of our water heater on 08/09/2018. We literally had a flood in our garage due to the old tank leaking. But we needed to take showers! I called Water Heaters Only and their response was so fast! Loni did an excellent job replacing the tank unit as well as the pipes to the tank. He cleaned up everything after installation and was friendly and helpful with suggestions for maintenance too. Thank you Water Heaters Only for coming to my rescue!!!

Dave Hicks

4 years ago

After calling a couple other recommended companies, I decided to go with Water Heaters Only to replace our 40 gallon gas water heater. Their initial quote was $1,200-$1,500 which was a bit better than the other places and WHO has excellent online reviews.

For the install - Loni O was awesome! He was very friendly, professional, knowledgeable, and efficient. It was an easy swap out from my old tank, but Loni went the extra mile to replace a couple valves for better functionality. No complaints with him at all.

For the business - one star downgrade for scheduling. I originally had a Friday 9am-noon window. Around 10am that day, no one was here so I called and they said the installer didn't even start his shift until 10am and wouldn't be here until after 11am. Then the install would take a couple hours. So I rescheduled. Not a huge deal, but a definitely annoying if you had taken the day off work to be home. On the rescheduled date (today), my appt time was 8am-11am. I spoke to WHO yesterday and was told that I was the first appointment of the day so the installer should be on time. By 10am, no one was here so I called again. This time I was told that the installer, Loni, was stuck in traffic (which was true) and would be here at 10:30am. Sure enough, he was here by 10:30am and did the work fast. However, what I heard from the phone operator and Loni was that the schedulers don't always match up appointment times with the hours that the installers are actually working!! You might get an 8-11am appointment, but the installer may not even start his shift until 10am, so of course he's going to be late. It seems to be an issue with the schedulers and not the installers.

Overall, I feel that I got a professional, fairly priced water heater installed and would probably use the company again. However, they could improve on their scheduling system. I highly recommend Loni though!

Lee Salin

3 years ago

Water Heaters Only was very responsive when our previous tankless water heater stopped working. They arranged for Loni to come to our home and inspect our unit. He determined it was not repairable and provided options for us to consider for replacement. He was very helpful to us in making that decision, and then quickly picked up the selected unit for installation on the same day. Quality of the installation was very good and the Rinnai unit we selected is working great (and quietly too).

Jim Tilton

8 years ago

Steve just finished replacing my leaking water heater. He was very punctual, clean and did a very nice install of the new unit. After the job was completed he helped me figure out my quirky water line issues. Their price seemed competitive with any of the other installers but I doubt any of their services could have been as professional and efficient. I would definitely use WHO again and would recommend to a friend. Very happy with the job. Jim Tilton

howard g

a year ago

We had ABSOLUTELY TERRIFIC SERVICE today from Water Heaters Only.
They were on time and explained everything to us as the process progressed. In particular, Loni, who was the technician who replaced our water heater, was extremely friendly and knowledgeable. I give both Water Heaters Only and Loni in particular 5 STARS !!!!

rui jiang

3 years ago

Water Headers Only responded me after 6PM when I got home and found my water heater was leaking. They send people next morning.
Alex did an amazing job in replacing my water heater. I am 100% satisfied by his job. His work has show how poorly the previous guy installed the water heater for the previous house owner.
I felt so lucky that I chose Water Heaters Only.
Alex made sure the heater has a really good support from the wall.
He also make sure that the heater was fixated very well agains the support he made from the wall.
After the installation, he also checked whether there's any gas leaking along the pipe.
I am sure, next time, if I need to replace my water heater, I will call Water Heaers Only again.

Jagannathan Radha

4 years ago

Just now(Sep 3 2018) we got Bradford White gas heater was installed by Loni. Not only his work was very neat and efficient, he explained his work professionally and gave pros and cons, mentioning how their service is in prompt when compared to other companies. They showed up promptly in time giving clear explanation of the work, got the job done with satisfaction. I highly recommend Water Heaters only for any hot water services.

Walt Johnson

3 years ago

The water heater at my rental failed and Thanksgiving come up I need to fix it quickly. I called Water Heaters Only . Valerie, at the office was very helpful, said they could come right away. 30 minutes later Alex B is there with a new heater. Alex was very easy to work with and very competent as well. Got the job done, my renter was happy. Good service, indeed.

Loyal Barnes

3 years ago

We had our water heater replaced by Water Heaters Only. Scheduling the replacement was quick and easy over phone. Alex did a fantastic job in replacing our 14 year old water heater. He was courteous, efficient and answered all of our questions and provided preventive maintenance recommendations as well. In all a true 5 star service.

R. Cardenas

3 years ago

Water Heaters Only gave me a low to high quote over the phone then sent Chris out the following day. Chris was punctual & professional and quickly sized up my job. My old unit was 49 years old so I needed things brought up to code as well. Chris had a written quote within minutes and was fast at work with everything he needed as soon as I signed. Short work was made out of the job and Chris cleaned up, explained all of the work and left it better than the way it was when he arrived... true professional. I will definitely be recommending Water Heaters Only going forward.

Cheryl Fuller

4 years ago

When our water heater broke down, we called Water Heaters Only who came out promptly and right on time. Loni, our installer, was very knowledgeable, professional, and friendly. He assessed the situation and had a new water heater installed in less than an 1 1/2 hours. It was a pleasure working with him and Water Heaters Only. As I told him as he left, I hope I don't see you again for a long, long time but if I need something, Water Heaters Only is the company we'll be calling. Thank you.
Service date: 8/27/18

John Ahn

5 years ago

Tech Loni with Water Heaters Only, Inc. was very professional and pleasant in installing a new water heater in a little over an hour. Very timely service - he arrived about an hour after I called to report my water heater was leaking. Explained to me to test all faucets to get all air out of pipes. Work was done quickly and new water heater is working fine now.

Lisa Verstegen

4 years ago

We just had one of the best experiences! Loni came out to give us a quote. Not only was he extremely knowledgeable, he was also just a great guy. He went over all the options available to us for a replacement water heater. It never once felt like he was trying to sell us something we didn't need. He was able to complete the job that afternoon! I will be recommending Water Heaters Only, and Loni by name, to all my friends and family.
Service date: 8/6/18

Josh Walker

4 years ago

Found out our water heater was leaking late Saturday morning. Water Heaters Only got a technician out to our house within a two hours. Drew was great. He called to let me know he would be at my house within an hour and actually was there a little early. He took out and replaced our water heater in less than two hours. Did a great job. Only thing with Water Heaters Only that is a drawback is that they are on the pricer end but the service was great and the water heater is doing well.

Brenda Clark Hogan

2 years ago

I called for a technician and they had someone here within the hour. The tech had a replacement on his truck so it was great he didn’t need to leave & come back. Chris D was professional, very knowledgeable & friendly. He worked efficiently & effectively & even explained things as he did the replacement. Chris knows what he’s doing! I was given a quote on the phone when I originally called, & again after Chris looked at my WH. My final cost was the low end of the quote. I’m very happy with the service I received & would recommend them.

Dennis Rawson

2 years ago

Water Heaters Only was the best beginning with the call center rep, Phil, who was very informative and helpful. We were able to get a new hot water heater the next day, Sunday. Doniel was our technician. He called when he was coming. He was ahead of schedule but it worked perfectly for us. Doniel assessed everything we needed, gave us a price which was within the phone estimate. He gave us a timeframe to complete and was done 1/2 hour early. Very, very pleased. Highly recommend.

Bo F

4 years ago

I am very pleased with the service. Our technician Loni and Will arrived on time on April 25 2019. After explaining to me the pros vs. cons of different options, I decided to use a 40 gallon gas heater. Loni and Will removed the old unit, cleaned the area, and then installed the new heater with insulation on piping to reduce heat loss. They were courteous and professional. I recommend this company for hot water heater replacement.

Erin Eckland

5 years ago

We had our water heater replaced on June 28, 2017 by Loni. He was fantastic! Called when he was supposed to, showed up on time, was very professional and nice to my inquisitive kids, and did an awesome job. I highly recommend Water Heaters Only!

Penny McNelly

5 years ago

Our water heater was leaking and needed a new replacement as it was 14 years old. We called a few other companies but Water Heaters Only stands out. They were very friendly, professional, and caring on the phone. They sent Kevin to our home within 30 minutes. Kevin is very knowledgeable, professional, and friendly. He looked at the situation and gave us a firm quote that we accepted. He then came back next day at 11:00am and got the job done very nicely. We are very impressed by his his efficiency and highly recommend Kevin and Water Heaters Only.

Mark Weidick

4 years ago

Alex installed our new water heated on April 8, 2019 and was great to work with. Patient and knowledgeable, he presented a few options to me and then did impeccable work. Best of all, the speed of response from the whole crew far exceeded expectations. Christian promptly reviewed a photo of the label on my existing hot water heater and got an installer scheduled for the next day. Prompt arrival and job well done.

Janice Fager

5 years ago

This was the easiest water heater replacement possible! Our installer was wonderful. He took care of every detail all while taking into consideration twins that needed to taken care of while install was taking place. Loni allowed me to run the water into the garden to water the plants and also only briefly had to turn off the main. We were given options for the water heater choice and the replacement was delivered and installed without any problems.

Michael Lee

6 years ago

We purchased and had installed a water heater from Water Heaters Only on 07/26/2016. Loni arrived as promised to inspect and quote the new water heater. Loni scheduled the installation for the next day and arrived on time to remove the old water heater. We live in an older house with the water heater in the basement. A narrow stair well with a 90 degree turn is needed to enter the basement. Loni emptied and removed the old water heater and installed the new one back in the basement. His work was professional, and he took his time to make sure the installation was complete and correct. When I saw the completed installation, I was pleased that the all old parts and debris were removed. In fact, his work was so clean and thorough that other than a new installed water heater and associated plumbing , there was no trace of any work done. The basement was clean, the basement stairs had no trace of dirt/water/or scrapes, and the driveway had no residual debris either. Loni is very professional, respectful, and is the best. I would recommend Water Heaters Only and Loni to anyone needing a new water heater.

Doug Bartl

5 years ago

Sunday afternoon I noticed my water heater leaking, I remembered a friend of mine used Water Heaters Only so I called. They showed up within the hour and replaced the water heater in under an hour. Kevin West the installer was awesome. Not only did he do a great job installing the heater he provided many helpful tips for the future. I'll be calling Water Heaters Only again in 10 years without a doubt. Thank you!

Marco Scardina

5 years ago

Had been having trouble with the water heater for a short time and called on July 3 to schedule an appointment. Was surprised when we were told they would be out the next day if we wanted to schedule for July 4. We were given a window of time that they would be out and on July 4 we received the call that Loni was on his way. Very professional removal and installation of new water heater and a more professional job of installation than previous company. Have already recommended Water Heaters Only to friends and family.

Tom Gersey

3 years ago

We are original owners of this home built in 1984. After the initial contractor supplied water heater went out I looked to the Yellow Pages (anyone under the age of 30 can disregard the term Yellow Pages) and found Water Heaters Only. A tech came out within 24 hours and had me up and running in 90 minutes. Today I had my latest replacement visit from W.H.O. and had another outstanding installation experience, this time with Alex B. The old W.H.O. unit lasted 12.5 years which is outstanding considering the hard mineral deposits we deal with here in Silicon Valley. I will be a lifetime W.H.O customer and will certainly recommend them to anyone who is looking for top quality and outstanding customer service at a fair price.

Bill Fitzgerald

5 years ago

Tech Drew Moraki with Water Heaters Only, Inc. was very professional and pleasant in installing a new water heater in a little over an hour. Very timely service - after calling and explaining my heater had a leak they scheduled an apt for later that day. Drew called and said he would here in 20 minutes. After the install Drew asked me to test all faucets to get all air out of pipes. Work was done quickly and new water heater is working fine now.

Al

4 years ago

After waiting over 3 weeks for two other plumbing companies to determine that they couldn't replace my existing water heater, Water Heaters Only came out the next day and installed a new water heater, recirculating pump and overflow in a few hours. Loni, our technician, was very friendly, knowledgable, efficient, thorough and clean. He truly made the difference and is the reason for 5 stars. The cost was higher than the others but well worth the extra expense. it is true that you get what you pay for!

Tracy Lu

3 years ago

We used Water Heaters Only, Inc. before which was good, but our technician, Steve Burlison, today was excellent. He treated the job carefully like it was in his own home and helped us cleaned the molds off the closet area. He was very patient to teach me several tips about earthquake safety related to water and gas. If someone needs a water heater, I would refer others your way. Thanks again~

Sean Cusiter

8 years ago

Sunday morning I woke up to my wife complaining about no hot water in the shower. I went to the garage expecting to have to figure out how to light a pilot and instead discovered that my water heater had wet the floor. After cleaning up the mess and shutting off the water I called the number on the front of the tank and they set up an appointment for about 90 minutes. Kevin West arrived within 30 minutes of the scheduled time and went right to work. He changed the tank, made several updates to the hardware, changed the top pipes to nut to nut instead of nut to weld to make it easier to fix in the future. Added a pan underneath, and explained why for everything he recommended and did. Kevin took about 90 minutes to do everything and did a fantastic job. Fast, friendly service. Couldn't ask for anything more. I'd highly recommend them in the future.

Stephen Gilbert

a year ago

Lonnie showed up on time. We had an initial problem because I'd called for a water heater, but didn't mention that mine was electric. When he saw that, he called his office and had an electric one delivered. He was friendly, quick, and professional. I've used this company in the past and will do so again if the need arises.

Rich Belgard

4 years ago

Second time I've used W.H.O., and second time I'm a happy guy. We have two water heaters, and now, we have two almost-new water heaters. Around a year ago, we had W.H.O. replace a gas water heater in the attic -- a real bear of a job. Chris D. was great. So, when our garage water heater started leaking all over the garage floor, I called again. Two very friendly, and very competent men, Loni and Will, came out, promptly, and just as promptly did a clean install of a new 40 gallon water heater. I strongly recommend Water Heaters Only.

Jeff Heywood

4 years ago

I just had a new water heater installed today by John. When I walked out to my garage this morning, there was water all over the floor. My old water heater went bad. I went on line and was lucky to find Water Heaters Only, and gave them a call. They were so professional, and were even able to come out the same afternoon. John was my excellent installer, and went out of his way to explain everything. He was so professional and clean. I am really happy with the work. Thanks for getting my hot water back on. I highly recommend this company.

Nancy McGoff

4 years ago

I unexpectedly lost my husband recently and left to take care of my home all by myself. I know nothing about water heaters and when it broke I didn't know what to do, but took a chance with this company and so glad I did! I thought I would have to wait to get anyone to come out due to the holidays, but they had someone out to install a new one on New Years Eve! And my installer LONI was awesome! He explained the installation so that I understood and knew how to care for. Not only was he very knowledgeable, but he has a great personality and such a positive attitude. I just can't say enough about him, he was the absolute BEST!! I would highly recommend Water Heaters Only and would rate 10 stars if I could!
Nancy McGoff
installation date 12/31/18

James Barrios

4 years ago

Want to thank Loni for an outstanding job on 3/19/19! He was on time, installed my new water heater in just about an hour and it looks great. Built a strong and clean looking brace to mount the straps. Replaced only what needed to be replaced and came in $400 under the initial quote. Thanks Loni!

Glen Rodriguez

9 years ago

I woke up to find my water heater was out. I called Water Heaters Only they had previously installed my water heater and were very professional. It was over the Memorial Weekend but they came out the same day and installed a new water heater. The installer Steve Burlison (#1056559) was extremely professional and pleasant. He provided us with some options and explained every step of the install so there was no misunderstanding of the work he was going to perform. I would highly recommend this company based on the experience I have had with them.

Mark Woodley

5 years ago

The 1985-vintage water heater in our duplex began leaking. We remembered our previous (great) experience with Water Heaters Only and called them. They sent Loni the same day (they gave us a 4 hour arrival window and he arrived at exactly the start of that window!). Loni is a 20 year veteran installer, who we knew from our previous experience with WHO. He is both friendly and extremely knowledgeable. He examined our installation and quoted us a good price to replace it. We accepted, and he installed a new Bradford White unit in about 90 minutes, and did a totally clean, professional job. Valorie, who I spoke to initially, was also friendly and very helpful and knowledgeable. I'm very satisfied and would recommend Water Heaters Only to my family and friends.

My name is Mark Woodley, the installer's name is Loni, the install was done on April 23, 2018.

Beverly Adam

4 years ago

Campbell, CA. I was very pleased by the professional, licensed, warranty, up to code standards of the company, and in particular pleased with the workmen, especially Loni Ongolea, who took the time to put on the second metal strap needed to make my water heater earthquake proof. The quality of the both the water tank and the parts used were first-class. I was especially pleased that they were able to order the parts, install a new water pan beneath, and have the water heater removed and installed all in the same day, within a two days time period from the first phone call to their office up to installation. A+ plus service. I highly recommend them.

Cheryle Peikert

2 years ago

Really pleased with the service. I called Monday night when our water heater stopped working. The call was answered right away by a live person. Appointment was scheduled for the next day. I had a new water heater installed during appointment. Technician was very knowledgeable and very nice. I am so glad I called them!

Howard Taub

4 years ago

You never know how much you miss a hot shower or running a fully loaded dishwasher until your 14-year old hot water heater gives out as ours did on a Saturday. I called Water Heaters Only (WHO) and the next day (Sunday) Kevin showed up to assess the situation. I particularly appreciated that WHO does not charge more for evening or weekend service. Kevin was friendly and knowledgeable. He took time to explain what needed to be done to meet code and then gave me a very reasonable cost estimate. The next morning he came back with the new water heater and all the piping and connectors needed to do the job. By noon we had hot water again! I am extremely pleased with the service I received and would happily recommend WHO to all my friends and neighbors.

Barbara Shev

2 years ago

We were very pleased with our experience. We were given an estimate over the phone. The technician was knowledgeable and polite and was able to replace our water heater within two hours in the same day we called. The installation looks great.

Steve Steps

4 years ago

On January 10, 2019 we woke up to no hot water. Our 12 year warranty hot water heater from a major chain store had failed once again in less than 6 years.
I called Water Heaters Only and Loni came out that afternoon and replaced our water heater. Loni carefully explained our options for water heaters and then gave us a good price. Loni completed the work in about an hour. It has now been a week and everything is working exactly as expected.
We appreciate the technical knowledge of Loni, his great attitude and prompt, professional installation.

Jon Kermit

4 years ago

We have lived in our house for 40 years and this is the third water heater we have purchased from WHO. They are incredibly professional and responsive. I think our installer Loni said he had been with the company for 13 years. You can always judge a company by the longevity of the field staff. Water heaters don't last forever and this is the company to call. Installed 2-18-19.

Lyn Martin

6 years ago

I contacted Water Heaters Only this morning, 7/21/2016 for a water heater that was leaking into the drop pan below it. The people on the phone were pleasant and got me an appointment this afternoon. Loni arrived a few minutes early for the appointment. He clearly explained the process and got right to work. He put down a drop-cloth to protect the carpet as he removed the old water heater and brought in the new one. Within a couple of hours the new water heater was installed. Overall, a very pleasant experience.

Subramanian Chandrasekaran

8 years ago

Last Sunday morning woke up to find water leaking from the water heater in the garage. Called Water Heaters Only and they gave a price range over the phone and sent someone promptly in about two hours. John the mechanic was very knowledgeable and did a very professional work to replace my 15 year old water heater. He took under 3 hours to finish the job and I was overall pleased with the work. The cost was in the middle of the range quoted over phone.

Amy Mori

3 years ago

I have lived in my home in Sunnyvale for 50 years, and
WHO has served me for a water heater replacement for the third time. The dispatcher arranged for their tech Chris to come within the hour and I had a new heater in two hours' time. This company is tops in every respect, the most fair, efficient and courteous.

Vince Burkhart

a year ago

John A. did an excellent job bringing my water heater installation up to current city codes. He is very knowledgeable and professional with attention to detail. Highly recommend.

Alex Wheeler

8 years ago

Our water heater started to leak on Sunday evening of Memorial Day weekend. I called Water Heaters Only on Monday, Memorial Day expecting an answering service. Instead I reached the manager. He was friendly and polite and explained how much it would cost for them to come and install a new water heater for us. He allayed my initial fears that there would be extra charges for it being a holiday. This was a relief. I explained the water heater is in the basement and he re-assured me this would not be a problem resulting in any extra fees. We set up a time for his plumber to come an replace the water heater. Our plumber, Steve Burlison, arrived exactly on time and came in to survey the situation. I had asked for some additional information about getting a sump pump installed in the future and he quickly ran through that and said he would make notes on the invoice which he did. He explained all the steps he would go through to remove the old water heater and install the new one. He said the whole process would be about 2.5-3 hours. He reiterated the cost and it was the same as what I was quoted. He laid down painters tarps and made sure everything was protected and set to draining the water heater. Steve was very friendly, knowledgeable and genuinely wanted to do a great job. He finished up at right about the 2.5 hour mark and gave me full rundown on the water heater. He did a great job all the way around from removal to installation and clean-up.

It is obvious that Water Heaters Only is all about customer service. The did excellent work at a fair price and we are so happy to have hot water again. Cold showers are a drag. Thanks for everything Steve and Water Heaters Only!

Alex Wheeler

1056582
Steve Burlison

Padma Govind

4 years ago

We were very satisfied and happy when this gentleman Loni showed up to install a water heater last week. He was very professional , effortlessly and quickly did his job and left the place tidy and clean. We are now happy customers and will recommend your company to our friends gladly. Thank you.

Kelly Kleiman

8 years ago

We were lucky that Water Heaters Only was available to help us when our water heater broke and flooded part of the garage since the drip pan and drainage was not set up correctly by the water heater company we used last time which is now out of business. Kevin West did a great job of explaining what was needed to be done to put in a quality heater and installment that met code requirements. The work was done completely and promptly and now I feel confident that we won't have water damage the next time the water heater breaks.Thank you Kevin West and Water Heaters Only for the quality service.

Diann Chung

4 years ago

They are so incredibly pleasant to work with! Best customer service, easy to schedule and installed in less than 24 of hours. John A. was awesome - friendly, detailed and quality work. Highly recommend them for your water heater needs.

Tumtum Nice

4 years ago

The Service Specialist LONI arrived within the time frame that was given to us. He explained what needs to be done in order to replace the old (installed in 1994, by same co.) unit with the new one. He informed us that the new unit is fully made in the USA. We agreed on a price for the work and he diligently finished the installation in about 1.5 hrs. He did an excellent job and follow up clean up.
Thank you Loni for a job well done.

Jim Frizzell

2 years ago

Kevin did an excellent job installing a new 100 gallon water heater for an apartment build we have. In addition to installing the water heater he made several improvements to the plumbing associated with the new heater. I highly recommend Kevin and Water Heaters Only!

Noriko Romanko

4 years ago

Among three quotes, Water Heaters Only gave us the best price with our preferred unit. Loni was courteous and friendly and replaced our old leaky water heater to a tankless unit. His job was neat and he left the area clean and tidy. At the end he assured us that if there was anything wrong, he would come back and fix it. We are very happy to have chosen Loni and his company. (3/11/2019)

Ernie Lopez

6 years ago

After nearly 10 years our water heater that services 4 units in a condo complex developed a leak. We selected Water Heaters Only from the 3 bids we obtain. As it turn out they were the ones who installed the water heater nearly 10 years ago, On August 29, 2016 Steve Burlison came out to installed a new water heater, recirculating pump, and expansion tank. Steve took great care in his work to insure the installation would pass the permit inspection, which it did. Overall we were please with the price and work done

Marty McCormick

8 months ago

Plumber/installer LONI was incredible. On Time, Professional, efficient and detailed installation. I will never use another company for this type of need. Thanks

Christelle Lukrich

5 years ago

I noticed yesterday that My Water Heater was leaking in the garage. I called Water Heaters Only and they were very helpful. They said they would have someone out today - and John arrived at the appropriate time, He replaced my water heater with a new 40-gallon water heater, He was extremely efficient and pleasant. He left everything in perfect order, was very clean and proficient with his work. I am very pleased.

Jim Gottesman

7 years ago

Alex B was pleasant, courteous, timely and most efficient in the entire water heater replacement procedure that he just completed on October 2, 2015. He didn't mind me watching him work and answering my questions along the way. He also offered a great price for her services and had all the parts necessary to complete the project in his van. I was referred to Water Heaters Only from my neighbor and was glad to get the referral. Jim Gottesman

Nick Randle

7 years ago

Our water heater broke down while we were on vacation. Knowing we had to have it fixed right away, we called Water Heaters Only and made an appointment. Steve Burlison, the technician, came on Sunday morning on 6/28/15 10AM and within few hours he replaced our water heater with a more reliable one. He was extremely professional, friendly and knowledgeable throughout the whole process.

Thank you Steve and Water Heaters Only for coming out on Sunday to get our much needed water. We are extremely grateful for your service.

Stussy 84

2 years ago

Our technician Loni was very nice and thoroughly explained in detail what the process of replacing an old water heater was going to be like. We are very pleased with the job and the discount we received for being loyal customers.

Denise Brodersen

2 years ago

Terrific experience with Water Heaters Only from start to finish. Technician Kevin West was fantastic! He was thorough, professional, and even went so far as to correct issues the prior installer had created. I highly recommend them.

Cynna Isla

4 years ago

Chris was very professional and efficient. He did a great job installing my new water heater. The new pipes look neat & tidy, much better than before. I would hire Water Heaters Only again in a heartbeat.

David

9 years ago

Woke up to find my old water heater was done for -- leaking and needing replacement after 10 years. I called the same company who installed it 10 years ago and they answered the phone right off the bat and then came out to my place to install a new one arriving in about 90 minutes after my call. They (Steve Burlison 1056629 was the guy) put in a new one and he also did some general upgrades to the hookups and water pipes etc. in addition to the basic installation and was all done in under 2 hours on site. The installation was very clean and the new heater runs perfect. Great job, and I'll call again in about 10 years or whenever I need. Highly recommended to anyone needing water heater work.

dennis farnden

9 years ago

Steve Burlison did a great job with our Water Heater. We had a side vent heater that was 14 years old and needed to be replaced. Called Water Heaters Only at 11:45pm and they thankfully picked up the phone and scheduled next day service. Steve got the heater delivered and installed so we were back up and running that afternoon.

I had another water heater installed by the other company (Just Water Heaters) and they had done a great job a few years ago with that. Glad this company is here now in case I ever need another water heater replacement.

Great job guys!!

Dennis Farnden

Michael Odenheimer

5 years ago

We found our water heater leak at midnight and called Water heaters Only. They installed our last water heater 9 years ago and all the information was on the outside of the tank on what to do in case of a leak. They were very helpful and relieved our worries for the night. They scheduled a technician to come out first thing in the morning. John arrived at 10:30. He assessed the situation taking into consideration the space for the new tank. He was very conscious of protecting our wood floors since our tank was inside the house. He informed me along the way as he was installing the new tank on how to care for the tank over the years. He installed new earthquake required bolts. We were very pleased with the installation and will call them again in the future. Hopefully this tank will last longer.

Dorit Perry

5 years ago

thank you. Kevin did an amazing job replacing our Water Heater. It was under the house in a very difficult location. He was a great problem solver and removed the old water heater and got the new one installed. It was a very professional and quick service. We appreciate the quick turn around and great customer service. Thank you.

Clyde Nieh

4 years ago

I am well pleased with the service. The technician arrived on time. He systematically disconnected connections to the old unit, and clean all the pipe junctions. He reviewed the existing piping arrangement. He installed insulation on piping to reduce heat loss. Afterwards, he removed the old unit. He then installed the new unit with bracing for seismic protection and electrical grounding. After he was satisfied with the preparation, he carefully installed the new unit, conducted pressure tests to ensure the gas and water are leak-tight. He was courteous and professional. I recommend this company for hot water heater replacement.

Matthew Pastrana

7 years ago

Loni, the technician who installed our water heater tank, provided us a very excellent customer service. From the get-go, he was prompt,honest, and courteous, Also, he offered help and gave me a much-needed expertly advise on how to do some other plumbing repair issues. Water Heaters Only, Inc. is indeed fortunate to have a hardworking staff in Loni. More power!

Ferdinand Pastrana
Customer Order No. 1073770
Date of installation: 12/08/15

Jim Mackaness

4 years ago

Great experience. Will was very straight forward to deal with and provided all the necessary information to make a decision on replacing our leaking water heater. He installed the new unit quickly and efficiently and gave a thorough run through on how to operate going forward.

Good job!

sandra smith-dugan

2 years ago

Excellent service from installer Alex and Water Heaters Only, Inc.! Requested estimate Sunday night and heater was removed and replaced Monday afternoon. Alex explained all the essentials and left sight much cleaner than it was prior to replacement. Thank you for making the process painless and successful!!

Lu Martinez

4 years ago

I noticed my water heater was leaking late at night. The next day I called around 10:30am and Loni came by around 3:30 the next day. All went well. I was given an estimate on the phone by Paul and he mentioned it may increase depending on any changes to the new hook-up. It was increase by about $75. That was reasonable. Loni and I spoke about how I could flush the new water heater to make it last longer and to also keep the gas bill lower. It seems as sediment builds then it takes longer for the water to heat. I had a good experience.

Young Moon

4 years ago

John Aguirre did an excellent work replacing our water heater. It was very professional and quick service. We are very satisfied and highly recommend John Aguirre and Water Heater Only company. Installed Dec 14, 2018

Angelina Pearce

7 years ago

We called Water Heaters Only as there was a leak in our heater. John A. came over on 5/26/15 to inspect it and recommended we get a new heater as ours was around 9 years old. We opted for an Energy Star heater and asked if he could have it installed the same day. He said he would try his best - which he certainly did! He made a couple of phone calls to locate the heater we requested, got it and had it up and running before night fall.Could not ask for better service! I would definitely recommend this service and John.

Ron G

9 months ago

Found water leaking from my water heater. Called Water Heaters Only and they set appt. the same day. Tech installed in about 3hrs. Overall a very good experience.

Kelsey Ozawa

4 years ago

We had an excellent experience with Water Heaters Only. Our service technician, Loni, arrived within 3 hours of our phone call and installed our new water heater within the hour on Monday, 4/15. He took the time to answer all of our questions and explain how to use it.

Jon Alota

8 years ago

Late Sunday morning, I stepped into our garage and found our water heater leaking from the bottom. I had plans to fix it myself but the better side of me persuaded me not to try. I searched online and contacted Water Heaters Only. After speaking with the home office, their technician called me back. I was expecting a longer wait time but he arrived fairly quickly. He identified & explain our water heater problem. I was very comfortable with the technician's explanation, work price estimation & agreed to the repair which he started right away & completed in short order. He was very professional, friendly, easy going, knowledgable and was able to carry on a passing time conversation with me during the entire repair. A side note, I was there with him cleaning up, tossing out & organizing stuff from our wet garage floor the entire time. I was also able to observe how competent he was and being thorough in his work. I want to acknowledge and let others know that Beni out of the San Jose area can be counted on to do a great job on your water heater needs. He's a big strong guy that can handle moving the water heaters all by himself! Thanks Beni. I will call you if another relative or friend asks for repair recommendations.

Robin Caltabiano

a year ago

My water heater stopped working. I found this co on the internet and called for help. Alex answered the phone promptly and was sympathetic and helpful. Problem was with an AO Smith recall, and he couldn't authorize the repair, but did what he could to direct me to someone who could. I'll be sure to call your co if I need help again, because I was so impressed with Alex.

Thomas Johnson

3 years ago

We had a superb experience with Steve Burlison! He was very knowledgeable, made sure to explain each step as he went, and was very neat and tidy when he was finished!

I would definitely use Water Heater's Only again for any of our water heater issues and I hope we get Steve B back again! Steve was really what made this experience amazing for us!

Carolyn Richards

2 years ago

Dan Chavez came and replaced my leaking water heater. He sprayed disinfectant to prevent mold and mildew, cleaned the water mess and then we installed the heater. Th price was fair and he die an excellent job. I will call him again if I need plumbing work done.

Michael E. Thomas

8 years ago

(Review # 1057279) Can't describe how refreshing it is to work with a true professional. Our specialist, Steve Burlison, did a wonderful job of installing a new water heater at our home. The installation was simply a work of art. I have had experience with Water Heaters Only, in the past with a replacement of a water heater in one of our other rental units and was happy to give them more of our business. I can only say that they deliver in all respects from the discussions of the types of heaters available, installment options, setting a fair price and placing of the order through Nick at their office. The scheduling of the appointment for the installation was on time as promised and the installation was as smooth as silk. The price quote I received was what I paid - no games here. You can't go wrong with this organization...simply top notch!!!!!

Pamela Tuckwood

7 years ago

We contacted Water Heaters Only to look at our leaky water heater and give a free estimate. John A. came out on a Sunday and went over all of our options….no pressure at all. We decided to replace the existing heater with a new one. John had everything he needed to complete the job on his truck so he started right away. He was very knowledgable, thorough, and clean. The installation looks better than the original, and we are very happy with the service. Job: 1067861, Date: 5/31/15, Mechanic: John A.

Jesse Devine

3 years ago

The Water Heaters Only service technician showed up on time, did a great job, and left the corner where the water heater lives cleaner than it started. And the final price was a bit less than the estimate I had received over the phone. All in all a great experience.

Jim Hogin

4 years ago

Expecting to have to buy a new water heater, we were pleasantly surprised when Kevin came and worked to fix it. He tried the easiest option first(cleaning off corrosion) right in front of us, explaining everything as he went. When that didn't work, he tried a replacement part. Worked like a charm. He spent extra time answering all of our questions and even made further suggestions (when to replace and the best heater to buy). He actually made the experience fun. We'd have him back any time.

Miguel Splichalm

7 years ago

My very finicky father William Splichal used this company in San Jose to replace his home hot water (gas) heater on Feb. 29, 2016. He really thought they did an excellent job overall. The technician, Loni, was very prompt, clean, and efficient in the whole process. My father said he wouldn't hesitate to use them again or recommend them to others.

John Bunker

5 years ago

Water Heaters Only replaced our home water heater. A very clean and quick installation performed by Loni. New water hoses and gas lines.
New earthquake straps, all for a reasonable price. They scheduled for the following day, so I was impressed with the turn-around time.

David Humphrey

4 years ago

Water Heaters Only ALWAYS impresses. I called on Tuesday and Nancy at customer service was very professional, so nice and knowledgeable in answering my questions. Loni O. came on Friday 4/12 at exactly when the appointment was scheduled and did an excellent job of replacing my 20 year old! water heater.

BUQI CHENG

a year ago

Professional, clean and in time. We made an appointment with another company first. Waited whole day, no phone call. With Water Heaters Only, come at morning as promised, replaced old one and installed new one very professionally. Thanks John for his patient and professional technique.

Office at Lutheran Church of Our Savior

3 years ago

Steve B replaced our water heater for us and did a great job. He was friendly and knowledgeable and worked quickly but carefully. When we need any of our other water heaters replaced we will use your company again.

Susan Sumares

2 years ago

I am very happy with the excellent quick and professional installation of our new water heater. The Technition (Will Gunn 146680) was polite, informative and got to work fast.
I highly recommend this company.

Anthony Vu

4 years ago

We need help to fix or replace the water heater in our house in San Jose . Water-heater-only was able to provide the service right on next day 11/21/18.
Loni from the company came out on time and explained all details of the services. It took him less than 2 hours to replaced and charged up the water heater tank. We also received a$100 discount from the company.
I 'd like to rate Waterheateronly company a 5 stars for service.

Anthony Vu

Milan L

8 years ago

Our water heater leaked and required a new unit installed. Did a search and found Water Heaters Only, Inc which would come out and give us a quote on the job. We get a price comparison from Lowes and thought the quote was comparable, and he can do the installation then. We were very happy with the installation and with Loni who did the install. He was professional, clean in his work, and definetly trust his work and knowledge/recommendations on the unit of heater. We replace it with the RHEEM, and the install was completed in less than 90 mins and that included the delivery of the heater from his company. Seems like the company is well run, just from observation of Loni's phone call back for support like price check and delivery of the heater,etc. Thanks and would recommend Water Heaters ONly to all my friends. James Paderna

J&M *

4 years ago

On Friday January 4, technician-plumber John put in the new tank and took out the old leaking one. He explained everything thoroughly, answered all our questions, provided great customer service, taking care to put drop-cloths along the carpet before doing repairs. He even cleaned up the water heater area before and after. Job cost was close to the phone quote. Thank you John and Water Heaters Only.
- J. McCall

James Arthur

5 years ago

I was very happy with the service from Water Heaters Only. I have a rental property whose water heater sprung a significant leak, and one phone call and I had a replacement water heater on site and on time the next day. The folks at the office were very helpful and the servicemen Loni had the new heater installed within an hour of showing up at the property. The only issue I had is the final price was a bit higher than a couple other shops I contacted, but it was worth in this case. I would recommend them in the future.

Jeremy Gorman

4 years ago

Loni (from Water Heaters Only) just finished an excellent installation of a Bradford White unit in my house.
Scheduling this work was easy, and the job was done in a timely professional manner. I would recommend Water Heaters Only to anyone in need of a high-quality job.

Eddie Kubo

5 years ago

I found a leak on the top of my water heater. Loni the technican was my tech guy. He estimated$1600.00. He said he could fix the leak, but that the water heater is 10 yrs old. Best to replace the water heater now, because the water heater could leak in one week or one year. Told Loni to go and replace the old water heater now. He disconnects the water lines, installs braces for the water heater. Loni removes the old water heater, installs a new one in 90 minutes. Could not believe how clean and neat the installation was after Loni had finished. Loni is one of the best technicans around. To get him, you can't go wrong. Plus he is a pleasant person to talk to.serial # pf39610315

Brian Milton

8 years ago

being w/o hot water for any length of time can be trying to say the least, so when our heater went out on sunday last, i called the company who i thought last installed our last heater. Bottom line... best call I made; Water Heaters Only, represented by their technician, John, I feel was my best decision. While prices are all very competitive, labor and the quality of that labor is where the difference lies. John was up front about what he was going to do, and that's what he did; very thorough, sanitary and very professional. John completed his work in less than half the time I expected, leaving thee work site cleaner than when he arrived. I would recommend Water Heaters Only to any and all who ask or need plumbing assistance, and John specifically, if you get a chance to ask. Thanks John for such a clean installation!

Sean Powell

a year ago

Extremely happy with Loni's service installing a new water heater in our home. He was friendly, polite, professional, and answered all my questions.

Kevin Kitagawa

5 years ago

Water heater sprung a leak and Water Heaters Only came out the next day to take a look and explain our options for replacement. Was able to get it installed within a few hours and a very competitive price. Would absolutely use them again. Very professional!

roberto

6 years ago

My old water heater sprung a leak on Labor Day Weekend. Water Heaters Only said they could do a new water heater installation on Labor day for no extra charge; They did! Water Heaters Only send over Loni to do the install. Loni was prepared, organized, and professional. I would recommend Water Heaters Only to my family and friends.

Jennifer Lee

4 years ago

I needed a new water heater after the old one went kaput. So I called around, and the guys at Water Heaters Only were friendly, communicative, and timely. After trying to troubleshoot the old one for almost a month, I decided to replace it and went with these guys. Loni came over to replace things on 7/13/2018. He was super friendly, pleasant, and professional. I live on the 3rd floor of a building with no elevator, and he was a champ and handled everything like a pro. He took care to cover and protect the flooring, and he also cleaned the tub after draining the old and dusty water heater remnants in it. All in all, a good experience, given the circumstances, thanks Loni!

chong howard

7 years ago

Great Experience!
My name is Gerald Howard. Yesterday my quiet Sunday morning was rudely interrupted at 7 AM by a call from the tenant in my house rental. He said the water heater was leaking all over the garage floor and demanded, Fix. It. Now!
So I grabbed the phone book and called Water Heaters Only. They responded immediately with an estimate and promise to have someone at the house before 11:00. Sure enough, the installer, Steve Burlison, showed up at 10:00 with a replacement water heater. After an assessment of the existing set up and a quick trip to the local hardware store he went to work. I sat and watched the whole process, as I am a senior DIY guy (now too old to do it myself). His work was efficient and thorough, such as warning the tenants when he turned off the water and draining the lines to prevent further water on the floor. All the connections were replaced with new hardware and supports were added to meet the latest earthquake requirements. The work was completed and the water back on in less than an hour.
I was able to return home and catch the last quarter of the 49ers game! They won!
And the cost was very reasonable! I highly recommend Water Heaters Only.

JOSEFINA BALTAZAR

3 years ago

Thank you WATER HEATERS ONLY INC. with special mention to CHRIS. We just had our water heater tank replaced today. We called at 9:21am , Chris came at 11:15 and he finished installing by 1:30pm. We thank you for a prompt response. We just need to wait for the permit to be granted. Thank you for a very fast response & well rendered service.

varun reddy yeturu

4 years ago

My name is Varun Yeturu. The technician is Kevin West and the job is to replace the old water heater with a new one on 18'th of March 2019.
Kevin arrived in the scheduled timeframe and right from the go he is on duty. Quickly checked the old heater and noticed the leakage. Explained me in detail about the new unit he is going to install and took my consent to continue the work. Did a fantastic job replacing the old unit with the new one in about hour and a half. He has vast experience in this field, close to 34 years now. It was nice talking to him and also gain good info regarding the water heating systems. Would recommend them for any water heating issues

Greg C.

7 years ago

On December 1, 2015, Alex B. (the tech) came to my house today to install a water heater; after mine gave out the night before. Alex was prompt, courteous and very knowledgeable. I feel Alex went above and beyond in terms of being very helpful, even helping me unload the water that was in the old water heater. Alex gave me helpful tips on what to watch out for in terms of safety. I would highly recommend Water Heaters Only, Inc. for any of your water heater needs.

Helen Park

3 years ago

John A. replaced our water heater. He did a great job, explained everything and answered all my questions. My kitchen faucet did a weird thing after the water came back on, and he was kind enough to fix it for me. I would highly recommend him!!!

Henry Chang

8 years ago

The service people came in a very short time. He did a good job in replacing my old leaking water heater. He also gave details on all important features.

1. The actual job name : Henry Chang ( Customer Order No. 1067349 )
2. The date of job: May 14, 2015
3. The installer's name: John A.

gloria murphy

8 years ago

Our water heater ruptured and it was very easy to set up a timely appt. Kevin came out and removed the old heater and replaced a new heater. He was very professional, knowledgeable and we had confidence in the way he securely installed and strapped the new heater in. He left the area clean and neat. We are very happy with the fast response, price was competive, and Kevin was excellent. Michael and Gloria Murphy

Daniel Hinojosa

4 years ago

Installation Date: Dec. 5, 2018

We started out looking to replace our current tank water heater with a tankless one. However, after a consult with Kevin, our installer, who reminded us that with a tankless heater, if the power is out, we would not have hot water. As well, in the case of an earthquake where water mains are damaged, the tank water heater acts as a water reserve.

We decided on a new 50 Gallon tank water heater. Kevin came and did an exceptional custom installation in a tight space. He was prompt, professional and neat. As well, he made a friend with our dog.

Thank you,

Daniel Hinojosa
San Jose, CA

Deb Kaufman

5 years ago

Our water heater was 21 years old and we had been talking about the fact that it would probably break when we were on vacation. Lucky for us it broke the week before. I went to the basement only to find 3 inches of water covering the floor and a lot of other stuff. Valves were so bad, I had to shut the water off at the street.
First call was to Water Heaters Only the next morning. Spoke to Nick who was very helpful and informative. After giving him some info on the heater I had, he set up a same day appointment for Replacement.
Service Technician, Toa was even able to come early and replaced the WH by himself. Took just a couple of hours and we were back in business. They would be my first call if this ever happened again.

dshmana

5 years ago

Last week my hot water heater broke and it was a mess. Apparently it had been going out for some time and had been leaking. I called Water Heaters Only and they were very helpful and came out right away. Best part was Chris who was so helpful and did such a great job getting my old heater out, cleaning up the mess, and installing the new one. I'm so glad I called them!! Thank you again Chris!!

John Wolfson

8 years ago

Last night we discovered that our water heater was leaking. It made quite the mess in the garage. Following the instructions on the water heater I shut off the water and gas.

Early this morning we called Water Heaters Only, and they set and appointment between 12 and 4 PM. While on the call getting my information, the appointment was moved up to between 10 AM to Noon, which fit my schedule better.

Beni with Water Heaters Only showed up at 10:20AM. He was an expert on water heaters and had a new water heater professionally installed within 2 hours.

Beni was very knowledgeable about a lot of subjects relating to plumbing and the operation of water heaters as well as the latest water heater regulations. He knows his stuff.

The entire process was simple and fast. I wish the garage would dry out as fast as the water heater was installed.

I would strongly recommend Water Heaters Only.

Rob Weiss

8 years ago

Excellent service. John came out promptly to give me an estimate and explain the job. Steve Burlison did the installation efficiently and expertly. I wouldn't hesitate to refer others who need a water heater installation.

Rob Weiss Order #1057160

LenK San Jose

5 years ago

My first experience with Water Heaters Only. Exceptional prompt installation service. I was very pleased with the courteous treatment I received from the office, and more importantly, the exceptional service received from the installer, Loni. On time, delivered as promised. I was treated as a valued customer. L. Kwiatkowski, April 5, 2018

monica grande

5 years ago

I have a hair salon I run out of my home so I panicked when I found my water heater on the fritz. I called 4 different plumbers before Waterheaters Only. I told Paul my predicament, he scooted around appointments, and within 15 minutes Alex was at my front door. I was up and running in a little over an hour and didn't have to cancel anyone. The price was reasonable and Alex was a sweetheart. GREAT EXPERIENCE the whole way.

Beverley Bryant

4 years ago

Loni and Will did an excellent job on the installation. They explained the details of the system; they accurately estimated the time for the installation and clean up, and worked quickly and efficiently to ensure that my system was up and running quickly. I appreciated their professionalism and their effort. Heater installed on May 2, 2019.

Sue Hiller

3 years ago

Loni, replaced our water. heater. He was very professional, explained all that needed to be done, and quoted me a reasonable price beforehand. He worked quickly, cleaned everything up nicely and made sure everything was functioning before he left. I would highly recommend Loni and water heaters only

Stephanie Willis

a year ago

Alex B. Ordes #154045A came out and replaced our water heater. He is awesome! So professional and knowledgeable. Great customer Service!

Jim Benton

5 years ago

On New Year's weekend I noticed the water heater was leaking. On January 2nd, Alex from Water Heaters Only came out and did a splendid job. Quick and efficient and within price quoted. I'm very happy with their work.

Barbara Slone

8 years ago

We were very pleased with our experience, beginning with our interactions with the front office. Steve Burleson came out to help us figure out why our water heater's pilot light wouldn't stay lit. Steve researched the availability of replacement parts and brought a new heater. Steve presented the various possible fixes, ranging from replacing parts to putting in a new water heater. Given the age of our old water heater, we opted to have Steve install a new one.

Steve was extremely pleasant and professional. He explained everything very clearly and the workmanship was excellent. He put in some new piping and shutoff valves and rerouted some of the lines to reduce the existing rat's nest. It was a pleasant surprise when he deducted the cost of an earlier visit when another technician came out and relit the pilot light.

Ben Franz

2 years ago

Thank you so much for making it so easy to install a new water heater. Loni was GREAT, he explained the process and answered my questions and he didn’t leave a mess..i will gladly recommend water heaters only. I’m a repeat customer (2 previous). Thanks again. John Ben Franz

Suddha Kalyan Basu

3 years ago

Very prompt and professional service for the best price! Called them on a Monday, got an appointment for a visit on Wednesday and got a quote that was really the best one I could get. The service person was really nice and professional, walked me over all the options (including tankless vs tank water heater heaters) and really helped me make a decision very easily. The installation took just about 1 hour and 10 mins. Very satisfied with the service!

Ruby Wong

7 years ago

This is our third water heater installed by Water Heaters Only. The first two were installed in 1994 and 2005. Alex B. installed the latest one on 4/26/2016. He was just as knowledgeable and courteous as the first two mechanics. Hopefully I won't need to replace our water heater for at least another 10 years, at which time I will surely call Water Heaters Only again!

Anita Baughman

4 years ago

I woke up this morning with the water heater flooding the garage. A quick call and a promise of a 1 - 5 pm visit. At 11:45 am I received a call from Loni the installer and within 20 minutes he was there. By 1:45 he was done. Great job and service and a very nice guy to boot.

Steven Maranowski

4 years ago

Kevin West came and replaced our water heater the same Sunday (August 19th, 2018) the old one started leaking. He arrived inside the appointment window, and changed over to the new heater in less than an hour. He has done several jobs for us over the years and we have been completely satisfied with all of them.

Younggun Kim

8 years ago

Our Water Heater started Leaking around 5 a.m. on 5/19/2015 and we contacted Water Heaters Only,Inc. around that time and they sent a man to help us out. The Technician arrived 5/19/2015 1:30 p.m. The technician helped explain the situation and the problem efficiently while also providing various option we could have taken. He also replaced the water heater that we used for 13 years and put up a new and better one that's up to code. Thank you so much technician John A.

Len Lehmann

a year ago

Super pleased! Alex B. did a great job. The installation was more complete than expected, and the price was very competitive. They know their business and are thoroughly professional. Highly recommended.

Lori McKinney

4 years ago

Service technician was prompt, professional, courteous, and got the job done on a Sunday. We called to make an appointment, and WHO came out the next day. The price of the water heater and the service was competitive with other companies. We definitely recommend WHO.

Connie Duncan

8 years ago

We were very pleased with Water Heaters Only's quick response in scheduling the replacement for our heater only a week after Christmas. The technician, Loaii was very efficient in installing the heater. Overall, we were very pleased with our experience with Water Heaters Only.

Warren Ristow

8 years ago

Woke up on Thanksgiving morning to a hissing sound coming from our water heater, with water spraying out, and a wet floor. Beni from Water Heaters Only arrived on schedule. He was courteous, efficient and professional. He replaced the old water heater, including upgrading a few related items, all at a fair price. 4 hours after the original phone call, the work was complete. I highly recommend them. Warren R. Los Gatos CA. 11/27/2014

David C

7 years ago

I found water leaking in the morning at 8, Aug-25-15 and called Water Heaters Only. They respond quickly and made appointment at 10. The technician Alex B arrived at 10. He installed the new water heater but found something is wrong with it. So he installed another new one. He is really good about what he is doing. I'll definitely refer Water Heaters Only to my friends. Chengping Chang

Hybridclay

3 years ago

Doniel was fast, professional and courteous. The water heater he replaced was in my home ceramics studio (aka garage) and Doniel asked if he could put things on top of the nearby kiln. I told him what it was, and he immediately understood it is not a good place to put tools and such. Anyways, he did a careful, and thorough job (including clean up) and I look forward to having hot water again.

Mango Lee

3 years ago

Hi, Ben here from San Jose. We had a heater installed on 06/17/2019 by a technician named Mack. The heater is working well and he explained the workings of the control panel in detail. Unfortunately, I cannot give a five star review because there was a significant amount of solder and slime residue left on the floor, which is unsafe for our pets. Other than the lack of cleanliness, it was a job well done.

John Stary

a year ago

Called for replacement water heater and got same day service. Installer was highly competent and did a nice clean job. Very happy with the service

Richard Greer

8 years ago

We were very pleased Water Heaters Only's prompt response to our call for service and the excellent workmanship exhibited by Geoff, the Water Heaters Only technician. Geoff was on time (even a few minutes early) and completed the job in the time estimated. We were very happy with our experience with Water Heaters Only.

Scraphappy Hopwood

8 years ago

Our 11 year old water heater went out. We didn't know what was wrong, but couldn't get the pilot lite to light. So we called Water Heater Only on Tues. afternoon. They were able to come out Wed. morning and address the problem. Alex B. was our service technician. He was on time, professional and knowledgeable. He figured out that the problem was with the control panel. After talking with him we decided to replace the unit. It only took a couple of hours and he made sure the new unit was to code. Price was completive, and reasonable. We will call on them if we have any other problems, and recommend them to our friends and neighbors.
Thank you Alex!
Tom Hopwood

Greg Stein

2 years ago

Extraordinary service, value, and attention to detail; Professional installation of a new 50 gal heater and amazing extraction of our oversized 75 gal tank. Downstairs basement location with a very tight clearance proved no real challenge for our tech, John A. Still fist pumping after 3 days...

Amanda Feng

6 years ago

Yu-Wen Feng (Amanda Feng)

We called Water Heaters Only when we found the water tank was leaking. Loni came to my house the next day (10/16/2015) on time and checked the tank. He showed me the serious damage of it and suggested me to replace it. Loni quickly did the good job and gave me a good price. It has been a year and have no problem at all. Thank you, Loni.

Jerry Herrick

8 years ago

I hired Water Heaters Only, Inc. to replace a 40 gal water heater on 4/29/15. I had John A. install & complete the work. He did an excellent job and I was completely satisfied with his work. Jerry Herrick

James Chiou

4 years ago

Kevin West came today to install a new Bradford White Heater for my house. He finished the installation about 1 hour. Very professional. good service too. We are located 22151 Cloverly Ct. Los Altos CA 94024

Don Campbell

12 years ago

Great customer service:
We just bought a new water heater from Water Heaters Only. It smelled after it operated and we called them to check it out. They came out to investigate 2xs before we could reproduce the problem. Even though there was no danger (it was not gas) the just replaced the water heater for us no questions asked. Great, prompt service.

Yun Sum Wong

8 years ago

I noticed that water heater was leaking on Dec 04 and immediately contacted Water Heaters Only at lunch time. Before the end of the day, Loni arrived and replaced the water heater in a timely and professional manners. He also very helpful and able to answer all my questions

Nelson Hsu

7 years ago

On March 23, 2016, Steve Burlison from Hot Water Only came and replaced the water heater for us. Steve did an outstanding job, very prompt, efficient and vacuum the area after his work. I would strongly recommended
Steve to all my friends. To this, thanks Steve and appreciated your work.

Daisy Mae Casey

a year ago

Chris came out within an hour of my call. He figured out what needed to be done. Gave us options and let us decide what we wanted to do. He worked fast and efficient. Got us up and running within the 2 hours he quoted us for. Thanks Chris!!!

Jeffrey Trybus

2 years ago

Daniel C. did a great job installing our hot water heater. He laid down tarps and was very professional. Thank you very much for the great service. Jeff

Nadine Chandler

4 years ago

Great company. They showed up when they said they would and completed the job in a timely manner. Alex was great and even repaired my garden hose for me. I will recommend Water Heaters Only to all my friends.

Wally Martinez

a year ago

I am very satisfied with the work done. I will certainly recommend this company to my friends and relatives. Thank you to Will Gunn. He did an efficient job of replacing our water heater.

Paul

6 years ago

Loni did a great job!
The water heater replacement was completed a timely manner on June 21, 2016.
I totally recommend Water Heaters Only.

Paul Lazar
Santa Clara CA

sridhar bathina

7 years ago

Like Steve Baulison. He was very friendly, came ahead of time and finished sooner than what it would take.

He replaced my 15 year old water heater and explained the advantages of the new heater. Job was done on 8/31/15. #1070685
Thank you Steve

Peter Voigts

4 years ago

Excellent experience. Extremely prompt, efficient, courteous and friendly service, at great prices. John A. provided one of the best service experiences in my life, answering all my questions with much detail and a smile. His work was excellent, extremely happy with all aspects! Would highly recommend to anyone with water heater issues!

SV Restoration & Construction

8 years ago

Water Heaters Only is a top notch organization. We have worked with some of their tech's from time to time and 1 word comes to mind... Professional. We hope to follow the same high standards that water heaters only has set for the Water Heater Business as we hope to set for the Water Damage Restoration Industry.

Jim Foley

4 years ago

WHO is awesome. I have been a customer for over 30 years. They are my go to guys. I have apartment buildings. I received a call from a tenant this morning around 8:30 that there was no hot water in the building and that there was water all over the floor in the utility room. I immediately called WHO. They were there by noon and my building had hot water by 5:00. Can anybody beat that?

Duane Bretzke

7 years ago

The installer Loni did a very good job at installing a Rheem water heater for me on 09-09-2015. He was fast, friendly, and explained thing to me.

Customer's order no. 1070950.

Duane Bretzke

Debbie Lum

8 years ago

In the morning, we noticed that our water heater was leaking and immediately contacted Water Heaters Only. They had previously put in our 40 gal Rheem unit. Within 3 hours of the call, Beni arrived promptly at the house. He replaced the water heater in a timely and professional manner. Beni is friendly and very helpful; he answered all my questions.

Neeraj Pakala

4 years ago

Nadjib from Payless came in to look at the water heater issue. He not only identified the issue at first glance but also rejected the solution (gas control replacement) provided by GE under warranty. Got the job done in 45 minutes and the hear was on line and ready to go. Super satisfied with Nadjib.

oyamedkram

8 years ago

Mario DeMayo- I noticed that night that theres no hot water so i went to check up my waater heater and notice that it was leaking in the pan. so i went only and so this water heater only so i called them and i asked them to scheduled me in the morning. It was past 10 am when Kevin West came in Job#1062133. He explained to me about the water i have that it was a wrong the way they installed it? This guy is very talented and knows what he is doing. While watching doing and replacing my water i saw this guy that he is professional worker and knows what he is doing about the water heater? He also showed me a lot of this about whats wrong and im so happy about the job that he was done to me. Thank you very much/

James Lull

a year ago

Loni was super professional and got the job done in less time than predicted. I recommend the San Jose outlet of Water Heaters Only 100% and would do business with them again, no question.

Carol Reese

4 years ago

Outstanding service. John A. is terrific! He did a great job explaining the process, replacing the water heater and left the place spotless. I highly recommend the company and their service.

Marissa Tessman

a year ago

Loni was on time, answered all of our questions, and had our new water heater installed in two hours. This was a great company to work with.

Van Cott Design Group -

3 years ago

Thank you so much Water Heaters Only! Especially Alex! From the service call at 5:45 am to the finished product by 2:00pm! We have hot water again! Alex was very professional, on time, and answered all my questions! I will definitely recommend you guys! Thank you for keeping service and customer service a priority!

Kerry Shiraki

4 years ago

Loni came the day after I called, showed up on time. Removed and replaced a 20 yr old water heater. He even changed the surrounding metal brackets to a more secure arrangement.

Aletta de Wal

8 years ago

We thought that the lack of hot water for the rest of us was excessive shower time by the teenagers. On the upside - cold water is one way to encourage them to save water during the drought. But after several days of claims that it wasn't them, we thought maybe the water heater was the culprit. It was older than the eldest so just maybe it was time. And it was Sunday before we were going out... Beni came quickly, worked fast and cleaned up when he was done. I would recommend Water Heaters Only to anyone - and the teenagers said they told us so.

Scott Forsgren

2 years ago

Everything about my experience was top-notch working with Water Heater's Only. Alex was amazing. I was very pleased to have my problem solved and have hot water back again! Highly recommend.

Darrell Wilson

a year ago

old water heater failed this AM and the new one was in place this afternoon
Lona was the professional that removed the old one and installed a new one
Challenging space but he got it done quickly, cleanly and to code
Excellent job!

sandra rudloff

9 years ago

I called on Sunday, expecting to leave a message, and was pleasantly surpised to get a human! We were scheduled for Monday afternoon, and Steve and John were on time, and took good care of ust. we've used Water Heaters Only in the past, and have always been pleased with the prompt appointments, fast service, and good work.

(#1056211)
Sandra Rudloff

Christopher Norris

4 years ago

Kevin came to our house to diagnose our failed water heater, and then returned to the warehouse to get a replacement, installing it on the same day. I highly recommend WHO and Kevin.

Virginia Yenter Yanowsky

4 years ago

Very kind supportive and flexible on the phone. Called to let me know they were behind schedule...AND when 20 min out. Loni was friendly informative and professional. Same day service (6/5/18) and they take American Express. Happy w the results!

Vasudev Kanduveed

4 years ago

I was impressed by the service offered by W.H.O. Special thanks to Valerie (Front Desk) for quickly scheduling an appointment and Kevin West (Service Tech) for efficiently fixing the heater. Will definitely recommend W.H.O to family and friends.

Dariush Jabbari

4 years ago

Our hot water heater went out on Friday, I thought this was going to take a few days into next week to be replaced, thanks to HWO, they send Mack on Sunday and he was excellent! very efficient, and professional. Thanks

Everett Golden

a year ago

Kevin was great. Highly recommend WHO for any water heater service. The process was seamless, every step was explained and the work followed exactly as indicated.

john

a year ago

My installer was Alex and he did a great job. He was very professional and would not hesitate to use Alex and the company again .

Jake VanDenHeuvel

7 years ago

Alex, from water heaters only came out on 2/15/2016 for a water heater replacement job. He was very professional and completed the job in a timely manner.

Bill Bascom

8 years ago

I called Water Heaters Only on a Friday evening and they replaced my water heater the next morning. They were timely, courteous and professional. I definitely recommend Water Heaters Only.

Ralph Canter

2 years ago

Kevin West was my technician for the install.
He did an excellent job,informing of everything he was doing, and did a great job!!
5 stars!!

Tito Echevarria

4 years ago

I'm so glad I went with this company, the person that came was very professional, respectful and efficient.
He explained everything and went out of his way to do things right.
Kudos to your worker that did my mobile home fix in Alviso CA.

Walt Huang

4 years ago

Kevin came to estimate and then install my new water heater professionally

JOSEPH ZIGULIS

2 years ago

they did a Fantastic job ,,Kevin West the installer came on Sunday checked it out and found some problems with old installation and needed
parts came back next day done !! its up to code and looks great cleaned all up perfect !!!!

peter lee

4 years ago

Drew was friendly and he checked out the old water heater problem before replacing it with a new unit. Done. Very efficient. Second time using Water Heaters Only.

Kimberly Costa

2 years ago

I had a great experience with Water Heaters Only. They were able to do same day service.
Alex did a great job...thank you.

Ying Wang

4 years ago

Mack came to my house in Sunnyvale in time (3:00pm 08/11/2018) as he promised in the phone. He is professional and the work looks good.

Ricka Pirani

8 years ago

Great service. Alex was efficient, professional and thorough. We called in the evening and we had support by 11:00am the next day, 3/18/15. Everything was cleaned up and finished in under three hours. (Ricka)

Patrick H

3 years ago

Mack was our installer and did a great job. Efficient, thorough, and explained everything very well. Left things cleaner than when he started.

Jim Sabbatini

3 years ago

Kevin West was on time, very knowledgeable, knew the codes, did a fantastic job very quickly, cleaned up, and was courteous. i would recommend this company to all my neighbors and friends

Steve Camp

4 years ago

Water Heaters Only answered the call on the first try, scheduled the job for the next day, showed up on time, and had the job done in 1 1/2 hours. Very clean and professional job.

Ray Tomita

7 years ago

My heater broke down at 6 pm and by 10 am the next day Alex
had a new heater installed and ready to use. I'am a happy customer.

Bill Debo

7 years ago

My name is Bill Debo and I had an emergency with my leaking water heater and I called Water Heaters Only and they responded by sending Steve Burlison out immediately and he replaced my water heater on Dec. 2, 2015.

Art Berman

8 years ago

Called in the morning and had a new water heater properly installed by the afternoon! Loni did a first rate job! - Arthur Berman

Michael Lamb

2 years ago

What can I say, they answered the phone, they came out the next day with a replacement, they showed up when they said they would, they were very friendly and quiet while they were here and they did a very professional job on the installation. I would definitely use these guys again.

Tim DuClos

3 years ago

This is without doubt the best service I have
ever received in dealing with contractors.
One half-day to install by a friendly competent
Guy named Alex.

quanzhou

2 years ago

Very good service, good price.
John came and installed it for me last week, everything works perfectly!
I didn't write the comment immediately, wait for a week to see.

Wilma Gill

3 years ago

Alex did an excellent job replacing our water heater. He’s very friendly and professional!

Khoi Phan

4 years ago

I recommend this company. The Alex was very professional and nice. His work was excellent. The work was done on March 20, 2019.

Anika Geyer

4 years ago

Kevin West did a great job! Quality work, everything done on time. Was courteous and friendly. Highly recommend!!

Scott Varney

a year ago

Loni replaced our water heater. He was incredibly friendly and professional!

Levent Arabaci

3 years ago

Excellent, fast same day, quality service and best products. They are absolutely the best vendor we used so far. Well done.

Arlene Mayhew

a year ago

Loni & Benny did a wonderful job installing our tankless water heater.

Ellen Brown

2 years ago

Installer (John) was a total delight to work with. Professional, courteous, tidy, and capable!

Anastacio Moreno

3 years ago

Thanks to John Aguirre for a very professional water heater replacement the job was done very clean and correctly installed.

Max Baer

2 years ago

Alex B. was great - punctual, polite, incredibly fast, did a great job: clone him!

Daniel Yarritu

a year ago

Loni did a great job on the water heater install. Thank you!

Linda Ingogla

a year ago

Loni was great. Friendly, efficient and explained everything clearly. A+ Service

Michel Dubes

5 years ago

Prompt and efficient service. We are very pleased with our new water heater.

Pamela Fryer

a month ago

Fast service, Friendly Technician

Katie Metzger

3 years ago

Alex B. was very professional. I appreciated his early arrival and timely completion.

Keiko Boesch

2 years ago

Despite the limited area to work in, Alex B. did a wonderful job with very cheerful attitude. Thank you Alex!

Edwin Yap

8 years ago

YOUR TECHNICIAN JOHN- A , WAS SO GREAT AND FAST, IM SO HAPPY FOR HIS JOB, I WILL RECOMMEND IT TO ALL MY FRIENDS . LOVE IT #10

Connie Sullivan

8 months ago

The technician Loni did a great job.

Jerry Burdick

4 years ago

Great job and customer service. Clean work and neatly installed. Left everything neat and clean.

Mario Monroy

2 years ago

I’m so happy with the service. The technician Doniel, very professional and friendly.

Patrick Brockett

3 years ago

Kevin arrived on time Sunday .Did an excellent job

Sylvia khamis

8 months ago

Very satisfied I will recommend friends and family

Sean Donohoe

2 years ago

Matt was friendly and professional when he came to replace my water heater

Kathi Harrington

2 years ago

higher priced water heater for slow heating and damaged washer during move

Kevin Ersoy

3 years ago

Great service. They were done same day.

Michael McLennan

a year ago

Very responsive, very professional, great service!

daha2337b

2 years ago

On time and very knowledgeable. Kevin wasy to work with.

Gary Steinke

2 years ago

Efficient and very knowledgeable. Provided educational input on to usage

Sunil Kaul

8 years ago

Great Experience! Toa was the service agent.

Chris Nilsen

5 years ago

Great Job! Very Professional.

Katie Epidendio

7 years ago

Very professional, very prompt, very friendly staff

Grace Huang

3 years ago

Fantastic service Chris ??

Liza Blaney

a year ago

Very satisfactory

renee hurni

a year ago

Nelly Bracken

3 months ago

Rafaela Simpson

2 years ago

Ryan Scharfy

3 years ago

suhas gupta

2 years ago

Mike Velasco

a year ago

Clifford Moss

2 months ago

Larry Hsu

a year ago

Steve Burchby

5 years ago

Evelynn Killitz

a year ago

Owen Noga

5 years ago

Charlie Wang

a week ago

Terri Molini

3 years ago

Feng Ma

2 months ago

John Coen

a year ago

Daniel Yarritu

a year ago

Daniel Chavez

11 months ago

vicky brooks

a year ago

Hiroshi H. Higashijima

a year ago

Jonas Rapport

a year ago

John Corbett

2 years ago