Island Plumbing

Terrible service. Had me send them many pictures instead of this business coming in person. I had no hot water and in two days I could not get a quote. Imagine what their service is like for maintenance- my guess non-existent. Find another plumber.

Hired to repair a water valve leaking. They arrived and said it was not a plumbing issue. Charged $130 for the call out. Should be half of what they charged for no work done. Never again using them.

llame para destapar l a bañera y me rompieron la tapa , llame para reclamar y no me contestan

People stay away from this business!!! they hired technicians that have not clue what they are doing, they just cared about the fee they charge just to go to your place.

La comida muy deliciosa

Gustavo arrived on time and fixed the problem in under an hour. Very pleased with the service!

I’ve been working with Island Plumbing on projects for several years. Coordinating with experienced staff and a professional company when you need help the most is priceless.

Gus always pleasant, efficient & professional.

Absolutely terrible company. Sent various emails and spoke to Erica C. on the phone 1 week prior to arranging the appointment, to make sure the plumber can install the toilet and arrives precisely on time, because the building allows only a small window for the water-shut-off. I made that very clear. She said the plumber might take another job first but promised me that whatever happens, he'll be here at 10:30am at the latest and worst case she'll pull him out to make sure he arrives on time. The plumber NEVER arrived. After asking repeatedly what the issue is, Erica told us first that he had to take an emergency call after he was done with the first job and eventually she revised the story to he's still stuck with the original job. Asking her to pull him out (as she promised) she snapped back that this isn't an office job and there's nothing she can do for me anymore. In the end nobody came, and there was zero remorse from their side. Next water-shut-off is in a month from now, so we're stuck with the current situation for a while. Thank you very much Island Plumbing, you showed very clearly that you don't care about your customers. Luckily the building management agrees that this is unacceptable behavior and as a consequence we have removed them from all future work in our building (and I will make sure this stays in effect).

Para empezar son impuntuales. Quedarán en venir entre 9/9'30 y el chico apareció a las 11. Contratamos el servicio para cambiar el calentador de agua y el empleado rayo el piso de mi departamento. Mi esposo habló para quejarse y le dijeron que tenia q entender que el calentador es pedazo ... si es muy pedazo manden otro empleado para ayudar o haga una técnica que no dañe la casa de sus clientes. PESIMOS!!! Ahora tengo el piso rayado y no nos dieron ningún tipo de solución para el problema.

We had a guy come to fix our toilet. long story short, he came two times because he didn't fix it correctly the first time (both visits about 10mins each) and at the third time they wanted to charge us again for a more expensive job. We thought he didn't do his job correctly and he lied to us by assuming that we had thrown a kid's toy or a tampon in there. Plumber lied and overall was a horrible experience, apart from the fact that it is very pricey ($145/hr). Also it was impossible to talk to the owner of the business, it seemed like he/she wanted to let the problem slide and try and avoid it. Would rather hire a plumber in california and fly him over here just to fix my toilet.

DO NOT USE THEM.

Do yourself a favor and get another plumber

Pretty disappointed with Island Plumbing. Called several plumbing companies as I had an issue with my septic tank pump. I asked every company up front if they charge a fee to come out and provide an estimate. I only selected companies that did not charge to provide an estimate. Upon arrival, I spoke to the plumber and asked that he gain approval or provide an estimate to me before work was done. He said of course. As he was finishing up, he wrote me a $225 invoice for an assessment of something I already told him was broken and needed an estimate to fix. Called the office and they said they do charge to come out - starting at $75 for anyone located outside of key biscayne. Again, I asked for this info up front and it was not provided. They told me they could perhaps provide a discount if I decided to go with them. I totally understand that some companies charge to provide an estimate, but that is why I asked up front. I had 3 other companies come out to look and no one charged me. Further, no one other than the dispatchers would speak to me via the phone and while they were super nice, they had no authorization to do anything other than listen to the complaint. Extremely disappointed and feel taken advantage of. Will never do business with a company like this. Would not recommend.

Terrible and overpriced service. Do not use.

Terrible company, charged me nearly $2,985 to install a basic water heater. I didn't mind over paying, but what I didn't like was the fact they finished up at exactly 5pm on a Friday and when they left there was no hot water, when I tried to call the company they were closed and now I have no hot water until Monday.

So feel free to use this company if you want to pay 2x the cost of normal plumbing work and have terrible results like me.

Trusted services as always. I have used them for over 10 years.

Amazing experience!

We were waiting over a week for a different plumbing company to show up but they canceled on us 3 hours after the time they were supposed to show up to our Paraiso building in downtown.

I called our buildings management office and they recommended island plumbing. After calling the company we had a tech here within an hour. Super polite and didn’t mind waiting while the building was figuring everything out at the receiving dock.

Unlike the previous company that quoted us 6 hours and all these parts we might need since they were discontinued from when our building was built.. island plumbing finished everything under 2 hours charging fraction of the price quoted by another company.

We are very happy with the services we received and will make sure to recommend this company to our entire building.

Thank you!

Terrible experience. I would call a company from outside Key Biscayne if I were you. It will be cheaper (they give you a hourly rate on the phone and then charge extras) amd for sure the service will be better.

These people are awful. Hired them to remove a blockage in a bathroom pipe. Paid +$500 and they didn’t do the job correctly. Only a few days had passed since they came to “fix” the issue before the bathroom was overflowing again. Worse, when I asked them to come and look at it, they told me they don’t guarantee blockages, that they did their job and it must have been me that caused a new blockage. I hired a different plumber and he pulled out what they didn’t, which actually fixed the problem we were having. They were dismissive and rude. I will never use them again and you shouldn’t either.

Island Plumbing installed a new water heater in our condo in April 2021. In January, 2022, during a routine inspection with our building's Manager and Engineering Head, they noticed that the heater was not installed correctly. I called Island Plumbing multiple times over the course of several weeks to ask them to come out and take a look, leaving detailed voice mails with my invoice number, date of service, etc. No one answers the phone there and not a single one of my calls was ever returned. It's not wonder they are no longer a preferred provider for our condo. By the way, the preferred provider came out the day after I called them. Buyer beware when it comes to Island Plumbing.

Terrible experience with Island Plumbing. I’m the property manager for several units at the Brickell area and this has been the worst experience I’ve had with a vendor in the last 20 years. It all started when they had me waiting in the lobby for three hours. I was told someone would call me when the plumber was onsite. No-one ever called me. So finally I called them and they told me the plumber was done with the job. I immediately went up to the tenant occupied unit and my tenant told me that, yes someone came but he didn’t really explain what was the issue. Since we have a leak that is affecting the unit underneath, I went to the unit below to see if the plumber had gone there to see what was the problem. The tenant of that unit, who had also been waiting for three hours, told me that no one ever came by and showed me her damaged ceiling. So I called Island Plumbing for an answer. They said the plumber would call me ASAP. It’s now been three days and over 15 unresponsive phone calls since that plumber went to check the leak and I’ve yet to hear back from them. Needless to say we still have a leak!

Terrible experience. Office is extremely slow. Spoke to Gabriel and he clearly isn't the brightest when it comes to customer service and getting back to you about a part that they have ordered. Just getting a status alone took me over 3 days for him to get in touch with the supplier and the plumber to let us know what the issue in our rental unit was. Don't recommend them at all.

Great company , you could count on them on hard times.