Greenstar Home Services / RighTime Home Services

Terrible costumer service. They put in a new air conditioner for us. It stopped working because they didn't connect a hose correctly. Tonight a year later we not have water coming through the air conditioner vent in the bathroom. Called them and they said that they can have someone out in two days. Really? I have water coming through the vent and now the ceiling in my bathroom needs be replaced.

Mr Obeso was very Professional!!

Our service man, Ray Marquez, Sr. was excellent. He gets a 10 from me.

On time, very efficient, and professional. Resolved the problem quickly and had replacement part at hand, didn't have to wait for another appointment to install part.

Derrick has been amazing from diagnosing the issue to getting the parts and fixing the a/c unit. Very grateful for him being our technician

Derrick is very professional and efficient.

Service person explained each detail of what was faulty in my system and provided exceptional service in the repair. Usually there is not as thorough explanation but he took
Time and was very courteous and thoughtful of my situation

Manny H and Anthony Belt where super professional and excellent workers. Never had such a positive feeling after service. It's not all the time where a company jumps thru hoops to help a client. Definitely will recommend to friends and family.

Order number: H1855-94412

Your company is a RIP OFF, they told me I needed a new unit. and that it would cost of $14,000 of course I could not afford it so they suggested banded it and charged me $863.00 for five minutes of their time.

So I called another air conditioning company, and they came out and checked and said that my unit was still good and all it needed was a charge of coolant. So that is why I am disputing this order, also I am a retired senior and cannot afford.

The person that did the service was very professional and knew what to do to service our A/C unit. We are very satisfied with the service given.
The Antolin family

Great office follow up and scheduling updates.

Technician varies in diagnosis.
Polite and great attitude.

Feel uncomfortable paying in full in advance even job was not completed.

Horrible horrible horrible… I’ve had service with Right Time heating for the last 14 yrs. Since the merge (I wasn’t aware of) the service now SUCKS thanks to Greenstar. The Greenstar technician was rude lack of compression disrespectful to my home didn’t wear booties like Right Time, tracking dirt through my house. I’m leaving that merge and looking for a new heating and air condition company.

Zach the tech was great to work with And he was very knowledgeable.

We had a malfunction with our newly installed AC system. Its very hot today and my parents are almost 90 yrs old so I put in an emergency repair request with Greenstar. I was very pleased when service man Zachary Reyes arrived 3 hours early and saved the day. He was exceptional!!! Very professional, very knowledgeable and he fixed the problem very quickly. He saved the day and set the bar high for any other service rep out there. A thousand thank yous to Zachary Reyes!

AC tuneup, Connor is a great asset to their company

Appreciate great job they did which is why we’ve been with them over 38 years

Our air conditioner went out in June this year. We called them up after seeing the online ad and scheduled a service. Jesus fixed it great and even improved it. Now, the system is balanced pushing out cold air on both floors as easy as you please. We also signed up the the annual maintenance plan which gives us additional discounts on repairs and priority scheduling, great for emergencies.

We are ARS customers now for life. They are the best, Jerry, the best!

Connor was personable, professional and efficient.

Unit was not heating

Manuel H and Cesar O
Great service. Very knowledgeable. Explained every detail and I am completely satisfied with my new Nest thermostat. Thanks.

Very professional.

The installers were very good in their workmanship, profession and respectful of the home.

Even though he's only 20, Emanuel B of ARS, is knowledgeable and organized,with excellent people skills and work ethic. Also, I appreciated the fact that he took the time to explain everything to me with photos. I've been doing business with ARS (now heating and A/C) for 25 years and he is the best they've ever sent. Even my little canine, who is most particular, liked him.

Diagnostic - Heating system. Excellent information and recommendations

Tod the salesman set me up with a great deal and sent Hector and Jared to my house to install a new AC condenser because my old one broke. They also installed a humidifier and an
Airscrubber. All of them were very professional and respectful, wore masks, shoe covers and cleaned up after themselves. I highly suggest people contact Greenstar Right Time
(657-231-7663) out of Irvine for HVAC needs. I live in the West Los Angeles area. You will not be disappointed with their service. Rodney B

Derick was professional and timely. Very competent. Would use again if became necessity.

Excellent service, I had them install two mini splits in apartments. Excellent installation and they back up their work.

The Right Time (Home Depot) technician and then his supervisor both told me my air conditioner needed to be replaced (for $7000) because of rust. Two other companies including the Costco rep said the equipment was in fine condition. Don't be cheated. Get multiple bids/ opinions!

Derrick came out today and added Freon and easy seal to take care of any small leaks in our AC line. He was very professional and knowledgeable. he was very sharp it took him 30 minutes he was in and out. The thing I didn’t like was when I called on Tuesday the week before i was told there was no way to get anybody out here for six days. So therefore during the hottest week of the year we had no air-conditioning. And that was my concern and that’s why I asked if there was anyone who could just bring some Freon out, but they told me no. And that was the upsetting part. I couldn’t call another company to see if they could come out sooner because I would’ve forfeited my warranty.

Manuel H and Cesar O

Great service. Prompt and professional service. Highly recommended!

Manuel H and Carlos G Good service. Very informative about the problem. Issue was fixed and I am now enjoying cool air.

Leo did an excellent job of being through.

Very pleased

Jose Valenzuela came to my house. Jose was very professional and caring about the issue I had regarding the breaker issue, he went above and beyond helping me out, he even helped me to wire up the light fixture that I originally had issue with with no charge, making sure I am all set before he left. All I can tell you I had a great experience with Jose. I definitely recommend him and the company, they all are very professional.

Hugo was great. He provided excellent service and was very knowledgeable.

Conner arrived on time and reset/repaired our thermostat, he also removed the old filter. We will replace filter. He seemed very knowledgeable and professionally took care of our heating/ac unit. I would request him again.

Fast efficient knowledgeable through. An all around great job done.

Mathew Davis was very professional and efficient. He took time to explain everything.
Very happy with his services . Highly recommend him .

A wonderful, experienced technician serviced my AC. He did a fine job. A+ rating for Eddie.

My Air Conditioner stopped working in the middle of the heat wave. After calling 8 companies myself and my Boyfriend doing the same. He obtained an appointment with Right Time Home Services for 2:00 on Saturday 7-7-18. He left work early so he could be there for me, since I also work on Saturdays.(so sweet) 2:30......3:00......no one came. He called 4 times at 3:30 and the company said the technician would call him and give us an ETA. No one called and he had to track down someone to talk to and at 5:30 we were told that our appointment was pushed to Tuesday 7-10-18.
I'm so angry! We lost work hours and pay to be home for this company and they did this. I passed up making appointments with other companies because we had one with Right Time. Company should be renamed Wrong Time....Wish I could give them No stars.

Excelent Service and honesty from your service person Mr JUAN SORROZA

I will used ARS again because of his service Thank You Very Much

Five star review

Carmelo did an excellent job, got the issue resolved and was very helpful.

I had work done to repair my heater in December and paid $2500, only to be told 2 weeks later that the whole unit needed to be replaced for a cost of $6800. I was told I would be refunded the original amount, but it has been a month and I am still waiting, and calls to the company regarding the refund have been unanswered.

Helpful comments for future reference. Thanks!

as always, fantastic service, great service people at my house. Derrick & Leo were professional and helpful. I have used this company for 20+ years and always been happy with their service.

Great service.

I was not provided with the necessary information or paperwork to obtain the licensing permit from the city. Something they neglected to tell me I would have to take care of. Because of this the permit was rejected. I never saw an inspector do a thorough job of inspecting the installation. Nor did I received a notice from your company regarding this problem. After many phone calls and research I found out that this was the problem.

I’m very pleased with the professional manner in which Conner performed my AC. Service. He took the time to explain items that may or may not need service.

Very nice and excellent. The technician was very polite and did a good job professioanlly, and the best of it was he explained the reasons of the problem and gave us the recommendations and let us make decisions on our own for the solutions. Thank you very much.

John joins all of the other technicians from ARS who have provided service for me over the past number of years. I highly recommend ARS and each technician I have seen. This is a top notch organization with great service and knowledgeable employees.

Hector is professional and efficient. Hope he becomes my regular ssrviceman.

Do not recommend this company. I was having issues with my prior condenser unit and they recommended that I replace the unit completely. They further recommended that I purchase a brand new furnace that would be better compatible with the new condenser, plus it would be more energy efficient and came with an air scrubber. All in all, I was on board with this decision since we live in an old manufactured home.

Turns out, they replaced the furnace with the EXACT same model as before, which they then said was not compatible with an air scrubber. When I questioned them on this, they said that our home (manufactured) only supported one type of furnace. I requested a refund for the furnace which they denied since it was in the signed contract. Furthermore, the condenser unit they installed was also not the correct condenser unit discussed in the initial meeting. They had to come out two weeks later to replace the condenser with a separate condenser unit, which I am still not sure if it is the correct one or not. They claim that it is still an upgrade from what I had, including the furnace and has continued to fail to provide me with details on the exact models discussed at the initial meeting.

So far, every 6 months, this new condenser shuts off and does not work. They have come out a total of 3 times to fix the same issue, and I have been calling weekly for over a month and still have not been able to get a call back with an explanation on why the condenser keeps failing. The maintenance summary sheets provided are blank, and no one has returned my calls. Strongly considering taking this company to small claims for a full refund. This company has swindled me for my money and is extremely shady. A co-worker and a friend of a friend also have similar issues.

Leo is professional. Great analysis. It’s too expensive to repair or replace with the company

This aircond company is the best! My heater broke and it's getting cold, so i looked up where to go to get it fixed, Green star came up and I didn't know a company this fast and efficient existed. I definitely recommend Green star for any air conditioning or heater problem, they were such a good help!

Fantastic company. Best quote, price paid, and installation quality. Will use them for all future maintenance needs.

Representative was knowledgeable and polite

Manuel Hernandez repaired the condenser unit. The system is operating satisfactorily. I was advised of further needed work. We now have air conditioning to cool the house on hot days.

Decided to have my old ac unit tuned up before summer and the heat gets here. Anthony was the technician. He was very polite and professional, but above all THOROUGH. He went through the whole AC unit and furnace and cleaned everything up and inspected it top to bottom. He discovered a couple off issues that could have led to a disaster if left unaddressed. Im happy I called them out and they could fix it up now before we were left possibly with a broken down air conditioning unit on a hot summer day. My ac is now working better than it has in the 5 years since I lived in this house. Thank you Anthony and Right time! Job well done

Manuel H
Professional attitude thoughtful in presence of others Would recommend to others

Maintenance person was cordial, professional and very capable

Carmelo and Mateo were very professional and knowledgeable. They were teriffic. Thanks to both of you

Manuel H is very professional he is diligent with his work and very clean. He explained everything and o feel very comfortable with him. He made my AC work again. I will recommend this company to friends and co-workers. Thanks again Manny!!

Hector Baltazar came out to fix my heater . He was well dressed , very professional, and has an amazing personality.

The technician, Connor, was professional and had a wealth of knowledge! Pleasant and engaging. Also helped with long term and short term repairs/costs needed.

Hugo was very professional he explained everything very accurate
Very pleased with green star I recommend this company for all you heating and air needs

Hugo arrived on time repaired my AC unit explained very clear what was needed to be done completed the work I’m very satisfied with the job
Thank you greenstar for having such a great employee like Hugo 🥰

Connor supplied a great resolution to our loud fan on the new air conditioning unit they installed. We are waiting the decision by the company to install a register in another room! If it’s quieter it’s a win win! I can’t wait!

Great service. Technician very knowledgeable and explained everything.

Manuel H Manny did an excellent job very patient and knowledge and reasonably honest and a good communicator

Technician was polite and amiable. He explained everything and made it clear.

Manuel H and Rod H
Explained the Eco where the system knows when I am gone. Great guys! Berube reliable company wouldn't have anyone else done to my home.

These two gentlemen were not just professional but recognized problems in the attic and corrected them. I really appreciated

Zachary was very helpful in resolving our A/C issue.

Great service! Highly recommend Peter.👍🏻

JC the field advisor came out and designed the perfect system for our home. Took the time to not only educate us but answer all our questions. Really was a no brainer! Gentlemen showed up the next day and did a clean install and my system is working like a charm! Highly suggest you request him and RighTime

Hugo was a very knowledgeable young man who efficiently fixed both my air conditioners, explaining as he fixed things. Hugo is a very pleasant man who is an asset to your company. Thank you

My heater broke and ive been looking for someone to come and fix it. The only company that responded fast was this one. They have great communication.

Great job and explanation of work and what needs to done.

Leo was very professional and yet friendly. He performed the maintenance service per contract. Very happy with his service.

El HVAC Que instalaron en mi casa NO ha funcionado correctamente desde el inicio, ya 2 años.Van, revisan, re ajustan, dejan funcionando y al día siguiente deja de funcionar apropiadamente.Hacen citas a las que no acuden.No dicen NO, pero siguen sin repararlo o cambiarlo.Para nada los recomendaría.

GreenStar did an excellent job servicing my AC/heating unit. They even resolved a loud noise coming from an older part that we are very happy about.

I've been using GreenStar (formerly RighTime) for over 9 years and will continue to use GreenStar for many years in the future!

could you stop calling my cell phone? I don't have air conditioned and don't need your service. stop harassing people you never met!

We appreciated the calls that were made to confirm our appointment. Juan was on time and extremely polite in professional attire. He was friendly and took his time to check out our furnace. He explained everything that was going on with the furnace and gave us a bid to replace the furnace or make necessary repairs by showing us a picture of the problem.
We were impressed with the service.
Jean & Ralph Marsh

Derrick was excellent! Came right on time (even a little early but waited till I got home). Very friendly, efficient and knowledgeable. Really appreciate the service on our AC unit. Thank you!

Update: We needed someone to come fix our heater this time. Brian came. Same great service, friendly, clear and informative. Really appreciate this business and how straightforward, efficient everyone is.

My technician is Connor Clack, he is very professional ,knowledgeable, friendly, and was on time.

Eddie Patron was excellent when working on our ducts. Was very informative and looking out for the customer. Will use him again if needed.

I have previously completed a survey on this company. This is to revise. The company came back within two weeks and repaired my three pages of complaints. Jose was very knowledgeable and explained why I was having problems. So please keep Hugo Jr. and Jose as they both know what they are doing. And do it right Hugo Junior the first time. And Jose following up repairs from the initial installation. Now I have to wait for the city inspector, and a third party inspector. Hopefully everything is to code and I pass both inspections soon. Thanks to Maria for sending me one of “the best “. For my follow up concerns. This is an edit to the above. Since my last post I have discovered that the first return fix of three pages was not completed. And I discovered that there’s many more issues , than first initial cursory glance.. Yes they have done well to send people out to fix my concerns. But if the installation had been completed correctly I wouldn’t have to keep calling them out. An example is they left a supply duct unconnected so for two months I have been pumping conditioned air into my attic. I wonder what that has been costing me. The list is too long too publish here. It has been at least two months now that I have been waiting to get this done, I am in jeopardy of having my permit revoked because of the delay.

All was explained and clearly understood. Very knowledgeable.

Connor, the maintenance person, was fabulous. He was super knowledgeable, friendly, caring and solved the problem even though it required two trips with big gaps of times in between.
The company, itself, is always very difficult to deal with. The system we bought has had too many problems in a very short period of time.

Wally Stone

Incompetent and dishonest.
I called RighTime when one of my Lennox AC system with 2 zones stopped working. They quoted $189 for diagnostic. Jose Chavez came next day, he told my wife that our furnace board needs replacement, our ducts need resealing and it's going to be $2,000+ to address. He also suggested that since our system (was installed in 2004) is not designed to work that long it's best to hire them to replace the whole system. When I came home, I found that hard to believe and wanted to look up the board. On his diagnostic report for which we paid $189, I found no information but his supervisor's Kyle, phone number. I called Kyle, he said to me that according to his communication with his technician our system cannot be repair.

After licensing a licensed contractor for Lennox. It was determined that the zone board had a faulty relay and can be fixed. Lennox rep told us that the claim that the system is not designed to work for 12 years is absolutely false.

Excellent customer service friendly, the technician was very professional and knowledgeable, very satisfied with the service he provided to us today.

Bryan the tech was thermal and got the job done efficiently. Replaced my air scrubber with a discount and made sure everything was working properly

Not to happy with this company

Called HD to have new AC installed. RightTime is the installer company. After agreed on price match to costco, they installed the system but then charged price without price match. Paid over price with expectation for good service. Contact them but no response. Call and text the saleman (Ben) but no answer.
I'm trying to get the unit removed.

Manny did perfect job. Very nice and clean worker. Will recommend to friends and family. He also explained everything in spanish so my wife understands. Thank you so much

Very professional and friendly

Kyle and Jose came today to reinstall a ductless heater air conditioner unit put in by Greenstar just over a year ago. The original install was put in by a couple of clowns and made a lot of noise, shook the walls and generally never worked as promised. Greenstar dispatch is a rude clueless woman who has no idea what customer service is. After countless phone calls, bounced from person to person over several days I was finally comnected with Mark who finally got things moving. Again, Kyle and Jose reinstalled the unit and I'm amazed how quiet it is and how well it works.... These guys were on time, were friendly, knowledgeable, did a beautiful artistic installation and were a pleasure to be around. Because of these two I have a more positive opinion of Greenstar.

kyle and Enardo were awesome
very gracious I highly recommend them!!!!!!

My parents received execellent service from Emanuel B. They were fortunate enough to have him come by at 8:00pm to work on our airconditioner in the triple digit heat. He went out of this way to explain what he was doing and what they should look out for in the future.

Juan Sorroza was an excellent technitian . He had worked on my house before and remembered! I know these guys work on a hundred houses so the fact that he remembered says a lot. Juan was friendly, professional and very knowledgable about the equipment . He put everything into lamens terms so I could understand what he was talking about. I like ARS , but I felt like I was more than just a regular customer because Juan took the time to explain issues with me.

Thanks Juan and ARS!!

He did a good job.

Hugo, your tech was on time, polite and professional. He is a credit to your company. He patiently explained the problem and did the repair in a very short time.
My furnace is under 2 years old and the company that installed was very unresponsive and unprofessional. I will recommend your company & Hugo to my everyone

Hugo and his coworker were very knowledgeable. They removed and installed a heating system in my home in a timely manner. They left my home very clean and i am very pleased with the work they performed.

Emanuel , very clean and put covers over his shoes. He was very polite and explained his visit (I had already made appointment). He inspected all the applicable places in the heater, located in the attic and explained that everything was in good order. I signed off on the completed job and gave him a bottle of cold water (it was very hot in the attic).

Luis the warranty tech was excellent! Very knowledgeable with the Lennox unit. All other techs that have came in to fix my issues failed resulting in multiple techs coming in and out of my house. I wish they would send him first or at least get their other techs to take classes on Lennox units.

The repair man was very nice and helpful.

🤞🏻hoping this visit will finally fix the new a/c & Nest issues.

Bryan, was professional in his service and in answering all of our questions. He showed us videos and pictures of what the issues were since these were areas hard to see. He completed the job the same day.

Zach was a great diagnostician, fixed our AC quickly, and gave a scintillating and detailed assessment of the pros and cons of fixing vs. replacing. Great job!

John did a great job, very thorough and informative

Today the tech, Hector, earned them 5 stars

Their guy is very professional and patient, sth wrong about the wire but the guy take time to fix it. We like it. Highly recommend their service.

Diagnostic due to NEST code E103 Y1. Turned into needing a whole new furnace. Estimate was too costly. Had a second opinion. Went with another company.

ARS is on time and does the job right. I have had them for the last couple of years and have never looked back. This particular time Eddie P came for a non functioning AC, diagnosed the burnt out component and fixed it within hours on a hot day. ARS was fast and came within a few hours of my placing the call.

Bryan was on time and very professional. He explained what he was doing and why. Very highly recommend!

Hector, I was a young man who came to my house to do the work today. He’s very professional, knowledgeable, personable and he explained what and why he needed to replace some parts.

I was disappointed with the lack of communication up front as to the cost of the duct cleaning. I asked for a ball park figure and it was not given to me. 2,000 is much higher then the other companies and I feel I was duped into spending 100.

Highly professional, friendly services.

Absolutely fabulous service. Extremely satisfied.

Honest. Will only sell you what you need

JESUS F., ARS TECHNICIAN ARRIVED PROMPTY AT OUR RESIDENCE IN ANAHEIM HILLS AT 10:30AM, AS PROMISED. HE WAS NEATLY DRESSED, CLEAN SHAVEN AND FOLLOWED PROPER PROTOCOL BY PUTTING ON SHOE COVERS BEFORE SEPPING INTO OUR HOUSE. [HE WAS TOLD THAT WAS NOT NECESSARY.]
HE WAS VERY PLEASANT TO TALK TO, DISPLAYED PROPER RESPECT AND WAS COURTEOUS. I SHADOWED HIM DURING THE ENTIRE EXERCISE OF SERVICING THE FURNACE. HE WAS VERY METHODICAL, VERY KNOWLEDGEABLE ABD EXPLAINED TO HIM IN LATMAN'S TERMS WHAT HE WAS DOING. HE APPEARED TO BE DEDICATED AND DEVOTED TO HIS WORK. HE HELPED ME TO CHECK WITH THEIR MAIN OFFICE ABOUT MY ELIGIBILITY FOR MAINTENANCE FREE CHARGE WHICH I HAD SINGED UP FOR IN AUGUST 2014 WHEN THE FURNACE WAS INSTALLED. HE INFORMED ME OF THE NEED TO REPLACE THE FILTER IN AUGUST 2015 AT A COST OF $176, TO COVER THE COST OF PARTS AND LABOR. OVERALL JESUS DID AN EXCELLENT JOB AND I WANT HIM TO COME BACK IN SPRING/SUMMER TO DO THE NEXT SUMMER MAINTENANCE WORK.

Have used this company for over 25 years. All HVAC work from ANY company is expensive; these people do an excellent job and make the expenditure as painless as possible.

I highly recommend Peter he came to my house and the service was great and on time.

Service was courteous and professional. They did an exceptional job.

Totally unprofessional scheduled me on multiple occasions and canceled last minute! Rescheduled again on a Saturday I explained I would have to arrange for someone to be there during that time frame! 8am - 10am at 8:30am I get the call they canceled again! I lost time & money would never use the service or recommend them to anyone.

From start to finish this was an excellent company to deal with. From Matt to the installers to Jose who helped us today. Couldn’t be happier. Will recommend to anyone looking for HVAC work.

Conner came out and did an outstanding job! The tech that came out before him wasted my time and money! I now have faith in this company again.

Great very good and knowledgeable. Thanks you Manuel H

JOHN HOLMS
MANUEL H
Rodney H
Cesar O

Awesome job!!! Professional, quick and exceptional service. Would highly recommend fresh cool air like never before thank you so very much for your services. I really appreciate Rightime Home Aeevices for working with me and my husband. It’s not everyday where you run into a company that puts the customer first. Thanks again!!!

Zach came to service & clean our Mitsubishi a/c units. he was very professional and knowledgeable!

Manuel H is a very clean worker. Extremely helpful and patient. Knows how to explain everything slowly and carefully. I understood everything and gave me all the options I needed to make the best choice that fits me.

The A/C suddenly stopped working. Called ARS because of the many positive reviews on Google. They were able to get the technician, James J., to our house within 2 hours. James was fast and knowledgeable, and quickly diagnosed the problem as a bad breaker in the House electrical box. A quick replacement of the breaker and the A/C roared into life. At no time did he try to upsell me. Fast and efficient. I will definitely call ARS again should I need any other work done on the HVAC system.

I’m always pleased with the service I receive. Prompt, friendly, informative and professional

Manuel H and Carlos G are a great team and are very clean workers. Answered all my questions and provided multiple options that explained my benefits. They represent the company in the highest manner. I will recommend to friends and family.

The entire GreenStar/RighTime Home Services team provided excellent service, always on time, and Gerardo the drywall guru did clean wonderful work! All in all very happy.

Immediate appointment, knowledgable workmen. it was a warranty case. Sent warranty specialist. Service great. Warranty honored with out discussion. Could not be more pleased with service.

I had a technician named Carmelo & to be honest I’m calling the company to tell them I want no one else coming to my house. He was kind, thorough & did an amazing job!!!
I have to admit I don’t usually do the comments after but that’s how appreciative of him I am.

Hector Baltazar

Knowledgeable technician, great personality

Jose was very informed about the job he was doing. He identified that the thermostat was not hooked up to the heating system and not functioning correctly. He corrected that and put in a new thermostat so now I have heat again. Yeah!

Great Fast Friendly Professional Service

Mateo visited to conduct our 1st Furnace-A/C Maintenance. He was friendly, informative and efficient. He answered all my questions and explained things well.

Leo did a nice job

They were very unprofessional customers service reps rushes you off the phone when you have a complaint. Very rude I give this company 10 stars down unhappy customer here. Put unnecessary holes in my ceiling and I have to wait for them to repair them .

Bryan is very professional, respectful, on time and very knowledgeable! This young man is an asset to your company.

Connor was a class act! He was very professional, answered all of our questions and explained the service very clearly. We hope that we get to work with him for every service in the future!

The staff and technician were very professional. Technician was on time and took care in his assessment and work He explained any issues clearly and concisely. .

My heater in my house was not serviced in ten years. I asked someone at Home Depot, if they could recommend someone, and someone from the help desk set up an appointment. They came out on time, very polite, professional, he found something's that needed service, and gave me options to service the unit. I am very happy with the service and skill of the technicians.

Very polite and knowledgeable

Excellent service and helpful information about our heating and air conditioning units by Nelson M. I highly recommend an evaluation of your units by this company. Duct Cleaners Joseph Gomez & Luis Rios just left. Very respectful of our home. Thorough job and cleaned up nicely.

Excellent service. John Holmes is a very competent and likeable service technician.

When making an appointment, we ask for John.

The technician was professional, courteous and knowledgeable about the system maintenance. I had a time scheduled and requested an earlier time if availability opened. I was called giving me an earlier time. The company has great customer service!

Will not use this company again

The technician, Leo Mendoza, was very competent as well as a pleasure to meet and work with. We are very happy with the job he did.

Jesus was considerate, knowledgable and friendly. Thanks for the great service!

Peter came to my house and the service was great would highly recommend ask for Peter!😀 👍🏼

leo was very patient & knowlegable-i signed a five year service agreement‼️

Customer service is top notch. Technicians very knowledgeable and professional.i finally found my goto guy for all my home needs.

Nice and friendly A/C technian. Thank you

These folks did a wonderful job with their installation of my new furnace and thermostat!!! I was very pleased!
They were on time.. were very neat and cleaned up after they finished!!
I would highly recommend them !!!
Rita Taylor

This company has been targeting me on Facebook for a while. When my AC unit at home broke I called and we made an appointment for between 11-3. They said it would be $120 just to come out. I was fine with that. I took a whole day off work because we need our AC to work. These guys were a total no show. I called at 12:30. They said they would get an eta. No one called back. I called again at 2 pm no call back. Now i just called at 5:30 they have no explanation and were very rude to me like it was my fault. I get that this company is buying out the local guys but with this type of customer service I’m sure they will fail. It’s not hard. Set an appointment and show up. If you are late or something happens call the customer.

Set apt for Monday 4/27, no show no call. Called back they advised they were overbooked and gave me a new day 4/30 between 8-noon. 10:40am they did call but canceled again. Extremely poor communication and scheduling. Save time and find another company.

Manuel H was very informative and courteous. He is patience and took the time to explain everything . I give him five star

Excellent service provided by technician Mateo very professional A/C Tuneup checked Temps and filter rinsed condenser. Work efficiently my system is ready for summer! very satisfied customer

Leo was very patient and did a fantastic job! I highly recommend asking for him!!

High prices

timely and effective service when I was getting notices of intermittent shut off from my thermostat.

Leo is a very professional knowledgeable technician. He took his time doing the diagnostic. I looked forward to booking future A/C and heating services.

DO NOT CONTRACT HVAC INSTALLATION THROUGH HOME DEPOT! DO NOT HAVE ARS DO THE WORK! SHOULD EITHER OF THESE COMPANIES WANT YOU TO SIGN A CONTRACT, RUN FAR, RUN FAST!

Spoke with one of the nice young men at home depot who was hawking home AC systems. He sent out a representative, we talked and he took some measurements of the house and the yard. I ended up signing a contract, although I was a little concerned about the company not being local (I’m in Long Beach, and their offices are in Tustin). At this time, he seemed to think the compressor would be situated near the service porch or kitchen windows.

I had the HVAC system installed in February 2015. Installation seemed to go OK. They situated the compressor near the master bedroom window, which I thought was a little weird, but hey, they must know what they’re doing- they’re the professionals, right?
They left a big hole in the wall where they took out the wall furnace, which I expected. The installer very kindly said they would send someone to fix the wall- I was a pleasantly surprised because I thought I would have to fix it myself. The contractor they hired came to fix the wall and did a nice job.

I then received a letter that I everything was ready and that I could call the city inspector, so I called the city and made an appointment for the inspector to come out. About an hour before the inspector was due to come over someone called from another company, wanting to make an appointment to come out and do some testing that was requisite for the permit to be signed off.

The inspector came out as scheduled, but he was not able to sign off on the permit because the testing had not been done and someone from the company had to be here to do a gas test. He basically said that the company had left me out in the cold regarding the permit, that they should be arranging it all.

The gentleman from the other company came out to do the testing, thankfully the system passed. So I scheduled another appointment with the inspector.

At one point I called ARS to ask about the permit issues. They were less than helpful and did not seem to think the gas test issue was significant.

In March, the drain pan (that collects the condensation?) failed to drain. The system shut itself off but not before water had leaked into my attic. They came out and “fixed” it, which involved draining a significant amount of water through my kitchen light fixture.

Next up, the fan failed. This is a top of the line Rheem system, newly installed… and the fan failed? Yet another service call (actually two, because they had to order the module, or whatever it was). Keep in mind that I had to either 1) miss work or 2) inconvenience a friend/family member so someone could be at my home for all of these services calls/appointments.

In the meantime, the inspector came out a few more times before I was able to coordinate getting the installers out here for the gas test. The ARS guys had to cut a hole in the previously repaired wall to access the gas connector (I had asked several people beforehand if this would have to be done, but nobody seemed to know). They left a hole in the wall and the ARS technician said they would send someone out to put in an access door. THAT never happened. Finally got the permit signed off after several attempts.

So, here we are in July and the system has shut itself off again, the drain pan is full of water and the deck in the attic is wet. THIS IS IN A SYSTEM THAT WAS INSTALLED LESS THAN 6 MONTHS AGO. I called the number on the top of the invoice and they said they would page their on-call dispatcher. That was an hour and a half ago, and still nothing. The total cost of this system is close to $19,000. At this point, I am within a hair’s breadth of seeking legal redress.

Enardo was very professional

The service technicians do a good job, but the company charges exorbitant prices for low-cost services. I was charged a total of $729 dollars for a one hour service. The breakdown is below:

The capacitor they installed is available online for $25-$40. In total, for this part and the one hour that they were here they charged $532.

They also charged me $197 for a yearly membership. This was an alternative you could pay over the cost of their Trip charge which is $100. The charge covers two maintenance visits, one of which includes a 24 point inspection. The visits are still $40 dollars (a discounted membership rate, they reminded me) and do not cover the cost of necessary repairs (though, you do get 10% off).

Kyle was amazing! He repaired our upstairs air conditioning unit. There was a possibility of a leak and he came back 2 weeks later to check on it. He is very professional and very knowledgeable .

Our repair man Hector Gayoso was incredible. Not only was he super professional, he also worked around our son’s bedtime and skipped lunch to drive to our house and get the repair done before our son went to bed. That kind of service is rare these days and in addition to the great service, we wanted to call out Hector for his exceptional work and demeanor.

Hugo was very professional and explained what my problem was with my downstairs air conditioner and fixed it! I called this morning and they were here this afternoon. Thank you so much!

Great

Technician very knowledgeable and thorough

Hector Baltazar, and his supervisor, Luis Sotelo, came to my house and did an excellent job. They were so knowledgeable of the their work and solved the problem immediately! Thanks so much guys for your excellent work!

Purchased a 4ton Heating and Air Conditioner system for my new house. Aaron came out and talked about various options, measured my house, inspected the attic and explained what I would expect installing a new system. Offered financing and guarantees. I received 2 other bids that were cheaper but not even close to what Aaron did and explained. Im extremely happy with my purchase. Install team was great as well!

Very professional. They were friendly and quick workers! Would recommend to friends and family.

Emanuel B is very professional, respectful. He neat and clean and takes value and pride in what he does.

He was very clean in his work area and cleaned up after working. He discussed all the problem, recomendations without pressure on our part.

We will call him again on ou future repairs/maintenance

Greenstar promises 24/7 service. I have a 10 year parts snd labor agreement. The furace was installed in 2019 and when I needed service they did not come through.

Manuel H is so patient in explaining to me how everything works. He came and was very clean and I feel so comfortable with the services. Very good company that has great workers like him.

Amazing service!! Thank you so much Peter, you’re awesome. For any services make sure to ask for Peter!

Representative was very informative and friendly.

I had a whole HVAC system replaced by Greenstar and everything is working fine. Except i had an issue with one of your sales representative his name is Dillon Johnson he promised me that i will have 2000$ home depot rebate after 2 weeks from the installation date if I give him a business just to find out it’s fake. I keep on calling him but no answer.

Connor and Matthew were great! Professional, explained everything in detail, respected me, my property and my dogs. I would recommend to all. Great Job!

Great service. Knew exactly what was wrong with my unit! Got up work, solved the problem and gave me tips for the future.

LEO was very friendly and professional. He replaced the filter that we purchased. Everything is OK.

I had a complete HVAC system put into my condo five years ago. The inspector came out and Red tagged the job four times. The worst part was is that they didn’t hook up the gas line correctly, but what made it even worse is that they didn’t hook up the exhaust stack from the unit. So, if my tenants would’ve turned on the heat, the exhaust would’ve filled the attic and then went into the unit and probably killed both of them. After waiting there 5 different days for the inspector to show up and hopefully clear the red tags to fix the problems they would send out a guy who was maintenance not an installer so my day was lost because he couldn’t do anything. I finally found out that my unit which I was told was a 10 year warranty is 10 years. I had a problem with my capacitor which i replaced it myself. I believe the company might have changed but personally I would not use them unless I absolutely have to call them out for the next five years if I have a problem.

Great service. Prompt, professional and knowledge!!!

Maintenance on 2 air conditioners

Manuel H and Cesar O
The guys were very thorough and knowledgeable. Personable too. Great job!!!

Leo was very helpful. He was punctual and respectful.

On time, friendly, easy to understand and professional.

Hector was great to work with. He was very professional and friendly and explained everything clearly. He took the time to go get the part we needed from Home Depot and install it so we could have a cool A/c on one of the hottest days today. Very much appreciated. Thanks for your excellent service today!

I have used this company for awhile now and they have great customer service and polite technicians. They call 30 minutes before the technician arrives. On this particular day, I called to have a bulb replaced in my air scrubber- a device that improves the air quality in our home. My technician Carmelo was on time, efficient and especially courteous.

The repairman troubleshot the unit found what he thought was wrong gave me estimate of $592 to do the repair, then told me I would have to pay the entire amount on the spot before the job was started. After he and a co worker completed the repair my heating system still didn’t work. I find it hard to believe all new customers are treated this way. He assured me that this is company policy. The state of California states that only a percentage of the estimate is required to start a job

This place lies. They sell you one thing and you get another after they say oh we can’t do that here. Sales person is just that a sales person. Once the job happens they run into a kinds of issues because they promise what they can’t deliver. Then you can barley communicate with them. All of there workers have no clue and complain to you the customer. Then the guy who was supposed to clean out my vents straight up lied to me about doing it. And old bloody napkins and cigarettes came up through my vents and into my little daughter’s room. As well as my own. Trying to get anyone to answer you is like trying to call up the DMV.. No one knows what’s going on. All around would not use them again. Also I spent 18k. Totally regret going with them.

Service agent assisted me with the nest app on my phone and refreshed me on how to use the thermostat on the wall .

Manuel H , came to my house for an A/C tuneup. He was friendly and informative and did what was included for this service. He inspected my AC system and took his time to explain problems with it and any repairs that could be done. Thumbs up!

Jesus, my Technician arrived on time, was clean in appearance and friendly. He explained what he was going to do and completed the maintenance/inspection in a timely manner. I made the initial appointment through Home Depot and ARS is subbed out. They represent Home Depot well and I would recommend.

Prompt service. Technician was knowledgeable, courteous and took the time to explain the process.

Leo was very professional, friendly, and installed a new thermostat so we can finally be warm at night 10/10 recommend!

Manuel H and Rodney H did a great job installing our Nest Pro after our HVAC replacement the prior day. They were very professional and explained how everything worked very well. They completed everything within 30 minutes as well, which was great!

Never dealt with them, but my experience as a service electrician, and with what my buddy told me about what they tried to charge him to replace smoke detectors, didn't seem real. Then he showed me the paperwork. Run away!
Protip: when the majority of 5 star reviewers have only one review, that is not a good sign.

Mateo was very professional and efficient. He showed up on time, was super nice, and serviced the unit to my satisfaction. I would highly recommend him and his company.

Manuel H did a awesome job plus very assuring to me that will all right.

Super fast service.Both Travis & Ben were great! Main sewer pipe broke they explained the problem & solution and are extremely knowledgeable & professional.

Eddie our technician is great! Explains things thoroughly, friendly, communicates well, honest. Highly recommend this technician.

Quality service. Professional and knowledgeable technician.

Hector was fantastic, super helpful and service focused. Helped me figure out what solution I should do for my thermostat and to program it on my phone. Highly recommend

Bryan was friendly, professional and courteous. He answered all my questions and even took time to educate me about my equipment.

I am very disappointed regarding this A/C tune up appointment. Although technician stated how the system was performing in different areas (temperature difference going in and out) how I might need to keep an eye on the fan motor, he never stated that these things were a must now. Technician did specify that system is starting hard and suggested I might need a hard start kit. However, at no point did he say that I needed to have it now. According to his report I declined all this. In addition to this, he did not clean the condenser coil. And last but not least, he was about to leave my house without changing the air filter and if not for me saying, wait you’re not going to change the air filter? He would not have gone back to check on the shape of it. Even though this is the company I hired about 5-6 years ago to replace my furnace and the company I keep calling to perform the tune ups every 6 months on my system I have to say that I no longer know whether or not the technician will do everything he’s supposed to do when he arrives

Explained everything clearly, very courteous and professional

They are untruthful. The technician Terrance came out and put in a thermal coupler charged $193 for that and $89 for the service call. They tell you when you call in that the service call $89 will be deducted from the repair cost. It was not. They said I would get a 10% discount I did not. The charge was $282 and the heater worked 1/2 a day. I called back and requested Manny because everyone rated him higher in google. He came out and said the heater was too old to attempt to fix. Why didn't Terrence tell us that. BIG WASTE OF MONEY. I looked on the website and the charge has to be $200 before they will waive the $89. If they would have charged me $7 more I could have save $82. DEFINATELY WOULD NOT USE THIS COMPANY AGAIN.

Smelled electrical like something burning. Called these people and they came out and checked the system only to find out that nothing was wrong. Zach the technician checked it out. He assured me it was working properly. No charge on his visit he was kind courteous and very professional. Gave me peace of mind that nothing was wrong. They installed the AC. I will continue to use them for all my heating and A/C needs. Highly recommend them and thier service.
Sincerely yours David L. Bowen

showed up on time and displayed a knowledge far beyond what was required. I was very impressed by this young man.

Manuel H came to my rescue!! After 2 weeks without heat he came and installed a Neat thermostat and a Nest Protect. Very professional and used shoe covers to protect my floor. Uniformed and well cut. A professional level that is going to be hard to match. Highly recommend and will use Roghtime for services on my others family houses.

Turned on the AC the other day and after a couple hours I noticed I could no longer feel cold air coming out the vents. I quickly opened the back door and could clearly hear the outside unit running, I then went into the garage and noticed the furnace blower fan was not running. After a miserable night without AC first thing that next morning I went online and found the number for 'RighTime Home Services' reviews seemed good so I gave them a call and they were able to send out a Service Tech that very same afternoon. Alfredo showed up on time, clean and super friendly. I did some research the night before and explained 3 possible causes which Alfredo seemed to agree with and after a short time he quickly determined the problem and fixed it. Alfredo was friendly, professional, and he gave me a very reasonable price. He even inspected the entire system for any other possible failures. I would definitely recommend RighTime to others in need.

I am really impressed with Greenstar! They answered the phone right away and were really helpful and were able to sent two techs out the same day. They were punctual and explained everything really well. They had text and email reminders too which I appreciate and the two people who showed up were incredibly professional and really knowledgeable thank you!!

I had a Lennox mini split unit installed in January. The temperature control in each zone can’t be controlled due to a defective ambient temperature sensor. Greenstar said the part is unavailable due to a supply chain issue. And they don’t know when it will be available. I also have issues with their warranty when it comes to maintenance.

Service was performed professionally and effectively.

Did the job quickly and efficiently... And with a smile. Would utilize his services again with no hesitation.

Excellent service by Derrick and Robert they are the best finally my house feels right at a good temperature if you ever use this company request them such great service they went above and beyond so thankful for them.

The AC was installed however has not passed inspection by the city twice. There was a cap from my old wall heater that wasn’t placed on the roof of my house that could have cause a major flood. When I called to complain green star act like i was Over exaggerating and did not show any concern what so ever. I am Not at all satisfied with this company.

Knowledgeable and efficient

Bryon kept us well informed about what he was doing and what the issue was.

In my own experience I loved this company on how responsive they were with my question I had for them. They weren’t like other companies on not responding on their clients issues. I will definitely come back.

Peter did an amazing job!! Great service and would highly recommend 🙂👍

I called in May to reschedule an HVAC check. They rescheduled two times due to lack of technician availability. The third time, now in June, the technician no showed.. The dispatcher claimed that we were out of territory. How this did not come up over for previous phone calls is a complete mystery to me. I was very disappointed.

The salesmen, Robert Taylor did an inspection and analysis of our current furnace and duct work and provided us estimates on air conditioning, and then an estimate to replace our existing furnace plus air conditioning. We asked for his assessment on our current furnace and he didn't see the need to replace our furnace at this time so we went with the air conditioning package. Our air conditioning was installed the next day, and after FOUR visits to work on wiring so our furnace and air conditioning would both work we had functioning air for 5 days. The next heat wave we went to turn on our air and it didn't work. The first RighTime technician that came out said our air conditioner (they installed) was too big for our ducting and probably burned the furnace mortar out. He recommend we get bigger ducting and the furnace fan and replace. We asked for written options but never received them. We had to call at least three separate times to get ANOTHER technician out who then told us our ducting was fine and we should have gotten our furnace replaced, and our current (now broken) furnace fan could not handle the new air conditioner. This time the motor replacement had an additional $1k added to the estimated. AGAIN, we asked for all of our options written down. After two weeks we received estimates and it's at least 2x as much to replace our furnace as I was when Robert gave us our first estimate. Now we are playing off a loan for an air conditioner we can't use and a broken furnace.

Leslie was wonderful in explaining the product and services. Samuel and Eduardo were hard workers who installed everything in a timely manner. Very helpful.

The company doesn't honor their service agreements, and they like to escape any liability. Please do not use these people. I have not had my unit for more than 3 years and they won't cover my parts and labor due to some bogus inspection...Please do your homework and don't use these people. The managers are not helpful at all. Please review BBB complaints.

The gas was not checked before they left for the day and the pilot lights were not lit and gas was leaking into the home. Once the older heater was removed, the wall was not repaired. Worked with Aaron and he was very helpful and got answers for me right away. No one has returned to show us how to run the operate it.

Very good company

Starting with the sales portion down to the installation, this company did a phenomenal job. Very professional, neat and clean. Top notch customer service and friendly, knowledgeable. They answered all my questions. I would recommend this company to my friends and family any day. Shout out to Luis and Hector, the best installers!

Peter was a great technician,very informative.
Very knowledgeable great customer service, I will definitely be recommending Peter to family and friends! Anyone who needs a technician peter Is your guy!

Very professional service

The service men were very helpful and professional

Punctual, fast friendly, keeps my minisplits system running heat in the winter and cool in the summer

Contract maintenenance

Eddie was very efficient and helpful. He tuned up the A/C system and was able to add the start capacitor that was needed. He cleaned the A/C unit as it was very dirty and recommended a different filter for the fan.

Technician name Hugo is great, reliable and very professionally trained technicians. His service is very reliable and he came back promptly to get his job well done. Hugo I think is a good asset to your company.

Five stars out of five. I contacted Greenstar Home Services to perform A/C system maintenance. The technician, Mateo Cox, showed up on time and did an excellent job. All of the people I spoke to at Greenstar Home Services were friendly and helpful. The price was unbeatable.

Hugo the technician was very detailed on His work and explained to us what happened with the central air unit and also make some recommendations to maintain the system working on good conditions

90066

What a scam service!

My water heater stops working. The techinian did not even bother to check what is wrong, just tell me it is a old unit, now it is at the end of its life. The replacement cost $3500-4500 if done by his company. It is too expensive! So I have to call another plumber to replace it. The other plumber comes by. He unplugged then replugged the power cord, then the water heater starts to work again! The other plumber says the water heater works fine. It is a power-vented water heater, so sometimes the circuit needs to be reset. That is all!

The other plumber says even it is a old unit, 14 years old, but sometimes it works to 20 years. As long as it is working, there is no need to replace it now.

Just did my 6 month furnace check. Told me about some other options but did not push for a sale; or indicated something was wrong when everything checked out. I’m a long time customer and see no reason to change.

Hector was very knowledgeable and efficient.

Eduardo came to my house to check out my air-conditioner and he was very clean and polite, and he took the time to explain every thing in detail to me so that I could understand ,good or bad. Wished I could think of more to say but this is it,Eduardo and Kandice was the dispatcher did a fantastic job.

I was having problems with my AC and called RighTime , the service technician Peter came and was very helpful , polite , respectful and had great customer service! I highly recommend Peter !

My tech was informative, timely and very professional !!

Gentlemen was very knowledgeable of the situation.

Got a referral from Home Depot for HVAC replacement. They called and I made an appointment for the next day at 6pm. At 4:45pm on the day of the appointment Rachel called and left a message to reschedule my appointment because they were too busy. I called back
and spoke to Gilbert who again stated they were too busy. Aked me if I would like to reschedule. I responded with “why, so you can cancel me again!”
Fool me once shame on you, fool me twice shame on me! Very unprofessional and unaccommodating!
I’m staying away!

Great company. Showed up on time very polite, took care of covering my floors and did exactly what their sales team said. Then spent time with me to explain the whole system and set up my WiFi to show me how to operate with my phone , of course the also shoe me how to operate with the new thermostat. I strongly recommend this company to anyone who is in the market for a new heating pad cooling system.

We found Leo Mendoza to be very courteous & helpful.

Green Star/Rightime installed a new A/C. Gladly, it was a Carrier. I was very satisfied with the work that Greg and his companion did on 7-1-23. Hector Baltazar, who helped me on 6-30-23 was also FANTASTIC!! Thank You for hiring such friendly, competent employees.

I had to have a tune up on my air conditioning unit because i had not had it serviced in a really long time. I had the pleasure of having Manny as my technician and he was extremely professional. He was very time efficient and knowledgable. I had several questions for him and he was able to answer all my questions without hesitation. He was bilingual so he was able to communicate with my mother. I will be requesting Manny in the future for my tune ups. My AC unit is working better than ever.

The lady quoted me for $59 and then change to $149 in an instant. She said for Irvine, it it $59 to diagnose and Tustin is $149 where I am like right next to Irvine. WTF??????? BAD SERVICE!!!!

Hector was great! He was clear and honest with his assessment. I didn’t feel pressured with a hard sale for additional services. That was a much appreciated relief.

They tried to overcharge for an Air / Heating system by about 5K. They brought an A/C unit that didn't fit on the side of my mom's house and still wanted to install it covering her walkway. I made them remove it an I got a system Air / Coils / Heater / Thermostat for $5,400. They wanted 10K. Total ripoff artists.

Excellent service and highly trained, professional staff. I had a Lennox furnace installed by Greenstar in January. They did a great job. I love my new furnace and they completely surrounded it with insulation materials for sound and heat. It was a very professional installation and they took care of all the permits. I had a problem with the new NEST thermostat starting the old A/C for the first time with in June. I called in the morning and the technician, Jose, arrived in the afternoon to perform service under the 12 month warranty. In less than 15 mins he identified and fixed 2 problems and I have A/C with my new NEST. I highly recommend this company for quality HVAC service, honesty, and affordability. You won't be sorry. They are the best!

Leo, was the Technician that showed up for my service heating unit inspection. He was very professional and polite. He answered all of my questions during the inspection. He also thoroughly went through my heating unit, ventilation, along with the ducting to ensure that all was well. Leo also brought up other preventative measures that would ensure that my heating unit would last longer. It was a pleasure having Leo as my Technician. Keep up the good work Leo.

Connor was terrific. Does great work, super professional.

The installers at our house did a fantastic job
They were fast, clean and knowledgeable

I called greenstar rightime to have my ac service, cause it stopped blowing cold air even signed up for the annual membership hoping that would save me money. Technician came on time check everything, told me that ac needed refrigerant/freon cause there’s a leak trying yo explain everything to me and quoted me $2183 to recharge my ac and put sealant. Being a first time home owner i have no idea how much is the typical cost. Its expensive, yes. But ended up paying with my credit card cause we need our ac for the kids. After realizing i over paid did some research and called other companies for quote, found out i paid 3x the other company is charging for refrigerant and sealant. Tried calling greenstar customer service but they keep transfering my call end up not getting any answer. I’m just asking for them to recalculate and assest, show me a breakdown? My invoice only says refrigerant/sealant $2183. I learned my lesson 2k is no joke it will take me weeks to earned that money. Unlike for greenstar it was only less than 2 hours of work. If you’re looking to get broke call them right now. Otherwise look somewhere else.

Very good service! I would definitely refer to everyone!

Connor and Mathew are terrific guys as well as ace professionals. They explained exactly what can go wrong with a heating system after 12 years, explained aspects of air flow and heat exchanger depredation that I did not know about, and what would need to be replaced within the next five years (this was a heating system maintenance visit). Connor also has a great sense of humor. I told him to drop by for a drink sometime after they finished the maintenance and he warned me to be careful because he is Irish!

In a nutshell, ARS was professional, expedient and performed quality work on our heater repair. I would highly recommend this company for any heating or air repair.

Good place to work at friendly staff

A/C REPAIR

Luis came out to evaluate and then repair malfunctioning A/C unit. Super-smart and “can do” attitude to successfully fix problem. Highly recommended!

Timely and efficient…

Mateo was very professional and very knowledgeable.

Manuel H and Rodney H
These guys were great! They were very professional, and they did an excellent job explaining how to properly keep up with maintenance.. They are an asset to your organization.

I subscribe to an annual service program with green star and they responded immediately to my air conditioning problem on a Sunday. They didn’t have the parts, but did order them and install them as quickly as possible. I would rate their service as a 10 out of 10, 10 being the best.
Ken Devlin

Beverly Hills California, 90210

Jose came on time, did some tests and diagnosed the problem efficiently then proceeded to fix it. I'm so glad I chose this company. Thank you again Jose!!!

I initially received a notification from google nest that they detected a problem with my AC. I was not getting cool air from my AC. I made an appointment with the service they recommended. That was one of the worst experiences of my life. The technician never showed up and I couldn’t contact anyone to find out what was going on. I somehow got connected with GreenStar. They never got my appointment information. But they scheduled me right away and kept me informed of the technicians time of arrival. Hector was wonderful. He was friendly, professional and considerate. Thank you GreenStar!

They tech. Come and serviced my air conditioner system gave it a clean bill of health .
2

Technician Derrick was great to work with. He kept us updated on the process and made sure all our questions were answered. Derrick was dedicated fo make sure everything was done in a timely and efficient manner.

Had the pleasure of working with James from this company. He was very formative and shared valuable information with me about my Central air system.

Nice service rep, Nelson,. Very considerate of our home, etc. I felt he knew what he was to do to our AC.

Did a good job answered any questions had.

This company can not seem to keep their appointments and promises.
My first visit was push 3 times in one day and pushed to a separate day entirely. and got pushed 2 more time. This is not respecting my time and certainty not exceptional. And they don't communicate until after your appointment time.
my second visit never happened. they took the money and haven;t seen or heard anything since. No refund, no promises kept. We'll see if they honor their exceptional guarantee. if they don't, don't trust them. You've been warned.

Further, their website is bias regarding reviews. I tried adding a review from their website. I spoke with chat and the process is to submit your review in the chat box he said he'd forward that to company. Really, what if he doesn't or it gets lost. This is shady as to whether legitimate post makes it to their website. I suppose they only post what they want to make themselves look good. That's the reason they may not show up. My effort proves that.

In addition, this company has violated my rights with California State Licensing Board (CSLB) codes. I have submitted a formal complaint to CSLB.

Carmelo, was very professional. He explained with details what needed to be done. He answered all of our questions and concerns. We are very satisfied with the work done.

Verify professional, efficient, polite!

The guys were on time, professional, honest and reliable.
They were able to fix the heater without any problems.
Thanks.

Zach was very respectful and courteous!

Overall everyone used to set up the appointment was very courteous and supportive. I called a tech by accident and even he was great about getting me to appointments. Jose who did the world was inside the time window and was very courteous and pleasant to work with. He allowed me to comment and ask questions - - I always do and he answered them. He upped the level of mounting the UV filter unit and replaced the bulb. I was very happy with the work.

Hector and Jered replaced the leaky evaporator coil in my air conditioning system. They were professional and extremely polite. I was very impressed with both of them and the job they did.

Connor Clack was outstanding! 5 stars ⭐️

I am thoroughly disappointed with Greenstar. My new AC/Heating units were installed in 2019. In 2020 I called to ask for maintenance. A man answered and said, “We only install units. We do not maintain them.” So twice a year I used another company to provide spring and fall maintenance. This year (2022) parts started to fail and needed replacements. I discovered that Greenstar did in fact provide maintenance and repair service. I called again and was told we had a 5 yr parts warranty and labor. An appointment was scheduled to check my units. My first appointment was canceled due to a personnel emergency. A second appointment was scheduled. On the day before I was called to confirm. The day of the appointment I was called again by another person who didn’t see notes of my prior confirmation and then said I had to pay $99 for the service. When the tech arrived he didn’t conduct the whole house check that the first contact indicated would be conducted. And he said because I had not used Greenstar for maintenance they could no longer honor my service warranty. I told him I couldn’t get service in 2020 but he just shrugged his shoulders. Greenstar is so disorganized. They don’t communicate within the organization or to customers effectively. I will NEVER do business with them again! Buyer beware!!

Great Customer service! I highly recommend peter very informative and respectful! Ask for peter in you need a technician!

Technician Derrick showed up on time and was very knowledgeable. He explained things very clearly.

Hugo is the best. Not only does he know his stuff, he’s a great teacher so I learned about our gas furnace too. Issue resolved. Thx for the help!

I contacted Right Time Home Services after noticing water coming off my roof onto the air conditioner unit and my patio. The water should have been coming thru the rain gutter and I was concerned as to why it was not and worried about possible water damage. I called Right Time Services immediately requesting for a technician to come and check out the problem. I live in a two story home and informed the dispatcher two times to have the technicians to bring a ladder in order to gain access to the roof. I was told they would provide me with a two man crew who will also bring a ladder. A technician arrived to my home the following day 30 minutes after the 3p-5p window timeframe. He showed up to my home alone without a ladder and ultimately could not check out the problem. He informed me that he was told that he may not need a ladder to access the roof. He apologized and said he would return the next day with a partner. The following day I was told by a dispatcher that the technician would not be coming to my home that day because they didn’t have a two man crew or a ladder to come out and service my request. I was told that they would not be able to assist me until the following week. I was very disappointed at this point.

Basically, after numerous calls for service and ultimately having to contacting upper management for assistance, Right Time technicians came to my home to service my request. The issue was explained to me and ultimately fixed in less than an hour. I appreciate the service, but I hope in the future I will not ever have to resort to contacting upper management to receive service in a timely manner. Thank you.

Technician ( Jesus) arrived on time and promptly checked out refrigeration level after he was updated on the units history, (Brand new unit , run once during installation) Jesus, on removal of fan from unit noticed source of leakage of refrigerant diagnosed as most probable a pin hole in coil ( I think that this is the condenser coil). Back filed unit with new chemical used to plug leakage sites of this nature. Jesus is a well trained technician and an excellent representative for his company . Thank you for a job well done

Always a Good Experience
Technicians are always courteous, professional and very thorough. They take the time to explain the issue and options for fixing the problem. They never rush through the job and take the time to ensure nothing has been overlooked.

Courteous and very professional.

Eddie is an extremely dilligent hard worker. He does not give up until he finds a solution to the problem. In addition, he is polite, personable and professional.

Eddie was instrumental in the installation efforts of my A/C systems, and now does a great and thorough job of system maintenance for me. I really appreciate it.

Overall ARS is a great company...they stand behind their word, and take care of any and all problems...big or small!

I had multiple quotes on an AC replacement and this was astronomically higher than all of them. After doing more research the math came out to over $10,000 in profit they would have made off me. Yikes

The crew showed up on time. Very professional, worked very fast getting both systems installed. Highly recommend Kyle, Jose and Daniell.

I highly recommend Greenstar/RighTime HVAC services. I have purchased 2 HVAC systems from them over the past 25 years and both times they provided excellent service!

Manuel H is very profecional. Clean worker and represents the company in the highest manner. Great experience and i will continue myservices with this company.

Good job

Jose was very nice

Manuel H and Caleb D
Awesome service!!!

Manny was on time clean cut and very knowledgeable. Very patient on explaining how my system works. Showed me before and after pictures of my dirty but now clean system. Will recommend to family and friends.

Hugo and Leo were great. Very professional, helpful, and courteous. I had extra work than initially realized (old heater didn’t fit out of the attic) and they took care of everything.

Zach was very professional, efficient and overall nice guy.
Excellent job Zach and GreenStar!

Great A/C Tech. who service my home in Anaheim, highly recommend for honesty and reasonable pricing. Mr. Eddie Patron make us a very satisfied customer.

One of the best experience I’ve had quick with the installation and great with the financial part as well.

The Technician came on time. Inspected the unit & recommended to replace some capacitor. For senior citizens the cost should be at affordable prices but any way he Completed the work.

Great service every time! Highly recommend.

Derek was incredibly helpful and answered all of our questions. He took time to explain technical details and completed the work efficiently. Very happy with my service!

Quick service.

Very professional and curious

Service tech was on time, respectful, efficient. Explained what was needed, showed me how to do several simple maintenance tasks. Made some suggestions but did not try to sell me on a service I was declining. I appreciated that. I have found this company pleasant to deal with, responsive to my request. I have been a satisfied customer for seven years.

Very professional approach and explain really well

These people go around stealing peoples listings, whoever they hire forwards their calls from hard working business owners.

Thank you so much. You guys did an excellent job. I will definitely recommend you anytime. The team that came to install the A/C system were very professional.

Hector did a good professional and efficient service and was thoroughly. He was clearly competent 👍

Arrived on time. Wore shoe covers and was very diligent in explaining all aspects of my heating and cooling units.

Manuel H

Great attitude! Very helpful, and answer all our questions. Definitely recommending to friends and family!

John Holmes was very helpful & very nice, doing an excellent job of servicing our air conditioner.

Great service. I am satisfied with the service.

Had an annual maintenance done by Justin P. of ARS of Orange County on our 2-year old ARS-installed systems. Justin noticed the attic unit did not have an overflow safety switch installed whereas the garage unit did. The attic unit was supposed to have it installed during the initial installation. Justin notified his manager of the oversight and wrote it up on his inspection report. He also recommended I contact ARS customer relations to have this oversight corrected. I contacted ARS Corporate Customer Relations (Ms Janice Harris) who agreed the oversight must be corrected. She connected me to the Tustin office. The next morning Justin was back to install the safety switch per original contract. I really appreciate the fast, no hassle, we'll make it right attitude of ARS and the conscientious technicians like Justin P.

They get one star because they showed up but oh boy was it a bad decision to go with this organization. Such a let down from Home Depot to have them as contractor. Had months of lies and deception. Sales rep Ernest had lack of knowledge and just wanted his sales numbers. John the local city rep merely quotes how big the company is. Installers are handy men at best. Got a rebate for over charging. Would not recommend folks. Go with your local A/C company not these folks.

Great.

Excellent service from Bryon.

Manny H and Mitch provided excellent service. I highly recommend RighTime for your home Air Conditioning needs. They're prompt & professional.

Our services person from green star was very professional and efficient.

The technician was knowledgeable and professional. He did a good job getting our A/C cooling again.

Technician Mateo Cox did an excellent job.

Juan Carlos Medina was so great and understand. My grandparents are spanish speakers and he was able to explain to them in full detail what would work best for their home. He was truly a pleasure and made sure we were well taken care of. My grandparents now have AC/ heating and Air from one of the best companies. Thank you right time team, and Juan C/ JC.

Replaced existing HVAC system in attic and outside. Work was quick, thorough and complete.

I highly recommend Peter. Great attitude and customer service ! Thanks Peter for everything!

Our AC was experiencing issues and our tech Conner was able to assist us and provide a resolution. He was very helpful and answered all of our questions. We will certainly recommend his services!

Our Service man, Bryan, was excellent. Punctual, thorough and professional.