I have been using Mike's services since 2006 when he first installed a toilet for us. He has always provided quality work at very reasonable cost. Mike has been responsive to my scheduling needs and on-time for the scheduled work. I am still sorry that I did not have him replace my water heater the last time. The service I used overcharged me and tried to include non-plumbing services as part of their contract! I learned the hard way to first call Mike!