Description
Drain Doctor is a full-service, family-run plumbing company who prides itself on providing the best customer service experience possible. If you need a plumber in Santa Clara, Alameda, Contra Costa, or San Mateo county, Drain Doctor is your best option. We are available 24/7 to fix any issue that might arise at any time of day or night! Our expert plumber can assist with all plumbing issues from water heater installation & repair, drain cleaning, sewer line repair, hydro jetting, garbage disposal installation, toilet replacement, toilet repair, faucet repair, and more... just give our team a call. Our expert plumbers will be there for you when needed most! No additional charges for plumbing services on weekends, holidays.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank installation, Water tank repair, 24/7 Emergency Plumbing Services, Area Drain, Blocked Drains, Burst Pipes, Clean Out, Comprehensive Plumbing Services, Drain Lines, Emergency Drain Cleaning, Emergency Issues, Emergency Plumber Leak, Flooded Bathroom, Furnace Installation, Gas Line Repair, General Plumbing Services, Home Plumbing, Home Repipe, Hour Emergency, Hydro Jetting, Install Tankless Water Heater, Kitchen Sink, Marketing Services, New Pipes, Plumbing & Drains, Plumbing Needs, Plumbing Specialists, Regular Maintenance, Repair Sump Pump, Repiping Work, Residential And Commercial Plumbing, Routine Maintenance, Sewer Line Replacement, Sink Repair, Sink Repair Or Install, Slab Leak Repair, Sump Pump, Toilet Repair, Water Damage, Water Dripping, Water Leak Issues, Water Lines, Water Pressure, commercial plumbing,
Reviews
Catherine Nguyen
5 months ago
Our technician, Eric, did a great job repairing our toilet. I really liked that he put on booties before stepping into our house. He was very well mannered, polite and friendly. I wanted to give him a tip, but didn't have any cash on me. When charged for the service, there wasn't a way to add a tip. Hope this company can add a way for customers to tip their technicians!
Bobby Maharaj
4 months ago
Our downstairs toilet has a major clog and we needed the service quick. I called Drain Doctor at 9:30pm and someone answered the call in timely manner. They tried to squeeze me in but due to the storm last night no one was able to come as they were fully booked to the max. But they promised they will have someone come by the next day. Well the very next day Martin showed up I would give Martin 10 stars but unfortunately this app only allows 5. Sorry Martin! But back to the point he was able to fix the problem within 30mins. Martin is very polite and is very knowledgeable. He did an amazing job! I will use this company again and I will also recommend to my friends, family and whoever needs plumping work done. And not forgetting Kelly at customer service she was amazing! Kept me updated and worked with me calming even I got little edgy. Sorry Kelly!!! You ROCK!!!
We realized our kitchen sink was backed up and clogged late in the night. After attempting to fix the issue on my own I quickly realized I would need a plumber to come take a look. Plunging only made the issue worse as we saw crud coming up in our bathroom sink and it was gross. So I called the drain doctor and they were able to send Martin early the next morning. Martin was very polite and happy to help. He literally took 10-15mins to come in and fix the issue. Not only was he able to fix the issue quickly but he clearly explained what the cause was (excessive grease buildup) and advised on ways to prevent this in the future. Price was reasonable and service was amazing. I’d highly recommend Martin to anyone in need of a plumber.
In an emergency situation preventing use of my bathroom, this company arrived within 45 min. Danny and Ki were very professional and knowledgeable. They explained the options clearly and made a recommendation that was spot on. It was more challenging than expected, especially after dark. They were quick, thorough and efficient. This company is also senior friendly and patient. I highly recommend this company and will use again.
Marta Donayre
a month ago
I was very happy with the service. It was top notch. My neighbors had to have the same repairs done years ago, and it was a mess. Justin's team was very efficient, made a small, manageable hole, fixed it, closed it up, and it looked like nothing ever happened! Also, both my neighbors had work done all day long. Mine felt like just a few hours. I liked this team a lot.
Natalia Baluta
4 months ago
I had a great experience with Drain Doctor. Mr. Park did a very thorough job and spent a good amount of time to ensure that the clean out from my washing machine was clear. After calling another well known company and getting an impossibly high quote to then having the work done for a reasonable price by Drain Dr., and done so well, I am very appreciative. I highly recommend this company!! ?
Julie DiBene
3 months ago
It was pouring rain on a busy Saturday night, and nobody would even take my call, much less come out even though they all advertised 24/7 service. Then, the drain doctor sent this wonderful young man who took care of my plumbing problem in record time. I cannot recommend the company or the young man highly enough. Ki was terrific, professional and thorough. I will definitely call the Drain Doctor first next time!
Danny was very helpful with clearing out the sewage drain & worked meticulously at making sure the drains would not overflow again after cleaning out the drain pipes that lead to the main city sewer system. Thank you for your service.
I got a manual drain tool stuck in the sink (jammed it in there and couldn’t get it out). Martin did a great job fixing the issue. It had to be removed from the bottom after unscrewing some components. He was upfront about what he was going to do and how much it cost and answered any questions I had before proceeding.
The appointment arrived around 1.5 hours later than expected, but I did receive updates on arrival time after requesting them. Proactive communication on delays would have been nice.
Pros:
* got a drain issue fixed within a day over the weekend
* service itself was great
Cons:
* appointment was slightly delayed
We needed a plumber in a hurry on a late Sunday afternoon. Called Drain Doctor after calling a few other plumbers with no luck. Danny was at our house in 30-40 minutes. Danny was great and got all taken care of. We’re very great full. Thank you Danny. Would definitely recommend Danny and Drain Doctor. If we’re ever in need of a plumber again they’ll be the first ones we call.
Pierre Stephens
5 months ago
Quick response, cleared drain. However, they charged $395 for less than an hour's work. I should have insisted on a written quote, verbal quote was mumbled and I thought he said much less. Should have just rented a power auger myself, as I had already opened the cleanout and tried a snake. Will not use this company again, feel like they took advantage.
Update: Company contacted me, refunded $100 (which I appreciate) to match what I thought was the high end of the quote, and asked me to update review. Be aware that their policy is to charge per job, not per hour, and to only give quotes on site. This didn't work out very well for my situation, which was quick because I had already diagnosed and prepped for them. While their response time was very fast, if I had known in advance that their standard charge for drain clearing was so high I would have gone with another option ;).
Sylvia Gartner
5 months ago
Alex was an excellent technician today. My sewer line was clogged with tree roots. He cleaned the line efficiently, clearly explained the cost ahead of time, and was very pleasant and courteous to be around. He wore booties to protect my floors. He was on time and explained things very well.
The technician did a great job of explaining the options and fixing the issue in a timely manner. They told us the bundled options and gave a professional recommendation. The issue was larger than we thought and they clearly explained the necessary actions and also consulted us for other plumbing questions that we had. Would use them again!
Justin came out for an emergency- very quick response. I was a little hesitant to use him but I moved forward - and now I’m glad I did. he gave me a very good deal and from what I see he did a very great job very quickly. He solved my leaky outdoor broken pipe , and only changed about $300. This was wayyy less expensive than other quotes. Thank you Justin for a job well done.
I called on Saturday because a tenant complained of the bathroom sink having low water pressure. I booked an appointment for Sunday from 9-10AM. (Other plumbers weren’t available until Monday.) Receptionists called at 8 AM on Sunday and said the new girl made a mistake and the first available is 2-3 PM. That was fine and I confirmed the new time. At 2:46, I called to check for ETA and was told the new time is 4 -5 PM. She called me back at 3:02 and said tech would arrive in 30 minutes. At 3:50 I called back and they told me they would arrive in 5 minutes.
After arrival, the tech called and told me I had corroded pipes and he needs to open up the p-trap for $200+. His accent was heavy so I asked him to explain it to be again to make sure I understood correctly. I responded that it didn’t make sense because the low water pressure should have nothing to do with the p-trap. I said I called because of low water pressure from the sink. He immediately responded that in the case of low water pressure, I need a new faucet for $550 without checking the water pressure or turning on the sink. I asked if the water is draining slowly as well. He said yes. I asked the tenant if the water was draining slowly and he told me it seems to be draining fine. To keep the tenant happy (especially after multiple appt changes and inconveniencing their Sunday), I went ahead with the new faucet. After the work was done, he called me (from the tenants phone) for payment and I said would pay by credit card. He asked me to take a picture of the card and send it to him. I told him I’m not comfortable with that and I would like to call the office to pay for the repair. I called the receptionist to make the payment and a receipt was sent quickly. I asked for a copy of the invoice and she said she would send it once the tech gets back to the office.
I would not use them again based on my experience with the tech (making up a clogged drain and corroded pipes???) and the cost of a simple faucet replacement (basic rental grade faucet and 45 minutes of work). Tech did install properly and cleaned up afterwards per tenant. Reception team was responsive, picked up every time I called, and was pleasant, but was frustrating with inaccurate appointment times and multiple changes.
Edit 1: The next morning, someone in their office called me and apologized for my experience. She said she spoke with Eric, the tech, who is new and has only been working for the company about two months. She said they had a conversation about not asking for a photo of credit cards and that the misdiagnosis of the drain was probably miscommunication because of Eric’s language barrier. They offered me $100 off my next service booked and done with Drain Doctor. I said thanks, but no thanks, as I’ve already lost trust to use the company again.
By the way, when I got the copy of my invoice, it said the faucet replacement was $700 with a $150 discount, totaling $550. Such a nice touch.
Edit 2: Another day later, Vivian, I believe she might be an owner, called to apologize too. She genuinely cared, expressing embarrassment for my experience and said it’s not representative of the business. After some conversation, she agreed to refund $200. I adjusted my 1-star rating to 4-stars. They’re not perfect, but they care enough to follow up and try to make customers happy.
Nikhil Bhatnagar
5 months ago
We had an emergency situation start at 10 o’clock at night on a Saturday and we were pretty sure nobody would be able to help us. We can’t drain doctor and from Customer service all the way through to the on call technician and repair the whole team was professional friendly understanding and extraordinarily helpful. Also they had very affordable rates and App to their word
I called this company on Monday morning, in less than two hours their technician was here, his name is Mr Young. He took care of our plumbing problems here quickly and efficiently and the cost was responsible. In addition the building is very old and in need of repair but he handled it very well. I highly recommend you use this company.
Bonnie MacDonald
3 days ago
Joey was on time and worked very professionally. He used his snake and cleared out the clogged pipe very quickly. He told me that one of my toilets may have a problem so I am aware of that. I would call him again if I have Problem.
Joey Lee was so nice and took the time to show me how to look at the water meter and explained to me where the leak was coming from. I had 3 other plumbers come out and they all told me there was a leak and that I needed to repipe everything and wrote me up estimates for $10k and more. Nobody actually dug up the dirt and checked underneath like Joey did. He dug up the little dirt to find that it was my sprinkler pipe that was disconnected and leaking not the main water line like the other 3 plumbers said. Which I am so thankful for. I am thankful for his honesty and time to explain everything to me. So it was a $250 fix rather than $11,000 like the other companies quoted me. I'm so glad I kept the drain doctor flier in the mail. Thank you Joey for your help and service. I will definately call you again for other needs.
10/10 for Eric. He was quick to fix my toilet and gave a senior discount to my grandmother. Probably could’ve found cheaper if I did more digging, but I was in a rush and was satisfied with the price.
I contacted Drain Doctor to clean clogged kitchen sink. A technician arrived within 30 minutes and he completed the job in a short time. Very satisfied with their service.
Scott was excellent in performing the work and explaining what he was doing. He gave a senior discount and a warranty to make me at peace that everything will now be okay.
Richard Allen
3 months ago
Scott did a great job super helpful very professional clean polite really enjoyed working with him you should be proud of this employee
Randall Claussenius
2 weeks ago
Martin was fantastic. He solved our plumbing problem well and was pleasant to converse with the complete time as he explained what the issue was and the solution.
Kowshik Prakasam
4 months ago
Mr. Ki did a nice job in unclogging a minor clog in our kitchen sink. He arrived on time and was professional. He first tried the 25-ft manual snake, which didn't work. But he didn't give up, and tried the 75-ft snake machine, which did the trick. The clog got removed and the garbage disposal insinkerator started to function again. It was a great relief to see it working again.
While Mr. Ki was trying to get the 75-ft snake out, somehow the machine broke and it wouldn't unwind the snake. I'm not sure if he had a defective machine, or he was just unlucky. Maybe it was not his fault. But he was forced to take out the snake using his own hands, as the machine won't work. Due to this, there was significant dirt spread all over the bottom part of the kitchen sink and kitchen floor. Also while he tried to carry the machine back to his van, he accidentally stained the carpet at multiple spots. He could have avoided it if he was a bit more careful.
Mr. Ki cleaned up majority of the mess, but the carpet was hard to clean for him, although he tried his best there were stains that won't go away easily. It needed a carpet stain remover, which he didn't have.
While I tried to discuss the carpet stains with Mr. Ki and the Drain Doctor company, Ki seemed to get frustrated. He was also bit reluctant to clean the dirt/stains thoroughly. He then left without any further explanations - I don't know why he would leave abruptly.
My commercial building drain pipe was clogged badly and these guys came quickly to resolved the issue professionally. They dont charge for any service they cannot fix. Highly recommended!!!
Arthur Larson
4 months ago
Justin was able to diagnose the problem quickly as the chain in the toilet tank was too tight and was letting a slow amount of water down the drain. He adjusted the chain tension and fixed the problem quickly. No charge for the repair. One caveat: Justin installed the toilet eight months ago and the toilet was used infrequently during that time frame.
Jake was prompt on time. He quickly diagnosed the problem and he corrected it in an efficient and professional manner. He was transparent about pricing and fixed my clogged dishwasher and also the drain under my since. My neighbor was even impressed and asked for a business card. Thanks again Jake, I’ll always call you for my next plumbing problem!
Justin replaced 2 bathroom faucets for us. He cleaned up the bathroom after he finished. We are very pleased with his work.
Vincent Kelley
a year ago
Joey was courteous, professional and did his job well, explained everything that he was doing. I offered him some water because he was working so hard and he turned it down he just wanted to do his job. Thank you Drain Doctor and Joey for a job well done.
We are very satisfied with the job that Scott did in fixing our clogged kitchen sink, he was friendly, professional, on time and he explained the process he was doing. Great job
Samantha Richardson
6 months ago
The Drain Doctors are the most friendliest plumbers I've ever met. Everyone who has come out to my house has had service with a smile and they definitely knew what they were doing. Our technician Mike was so great the first time we asked for him a second time. Thank you Mark for your Fabulous bed side manner because thus is very important when you are servicing clients. I consider the drain doctors family because lord knows we used them enough.
Thank you and blessings to you all.
Employee Jake came to the house and accessed the leaking garbage disposal situation. I decided to have a new one installed. He quoted me the price and began his work. Very professional and polite which made me comfortable. The job was done in no time. He did a great job and will definitely use your services for other projects I have after Christmas. Dina in Newark
DukeOf Milpitas
8 months ago
Mark was on time and very professional. I needed to meet him at a gas station so I could guide him to my house, and he had no problem with that. I needed some angle-stop valves replaced. One of them was very challenging and behind a drain pipe. He extended the pipe with the valve, welding very carefully. He replaced the valve. With the extension, future replacement wouldn't be difficult. The only thing leaving me a little unsatisfied was the price. Replacing 3 angle-stop valves and extending a pipe by 6 inches doesn't seem like $1300 of work to me, but that's more of a reflection on the company, not Mark. However, I'm very satisfied with the work and Mark's professionalism. I will definitely use him again if he's available.
Sitanshu Gupta
8 months ago
Jake was very polite and ready to work with. He claimed he would need to climb in the roof and clean but I told him that in the past we have gotten the work done by using a side yard opening. He did that and cleared the sewer.
He thoroughly checked everything and made sure nothing was back flowing again.
I'm taking away 1 star only for the price. As a customer I think it could have been cheaper than $295, but they got the work done promptly and listening to the customer, so I'm happy.
Danny came on time and was able to figure out what was causing our toilet to not flush correctly. He got the job done quick! Thank you, Danny!
Mark is the most helpful plumber I have ever worked with. He get the job done quickly with great quality. He also is very patient and answered all our questions and shared with us lots of knowledge on plumbing.
Very responsible and experienced plumber was sent by the company-Scott was his name. Would use him again- on time and cleaned up afterwards. Also offered insight on my drain problems and how to eventually fix my drain problems in a more long lasting way. Not cheap but still cheaper than some other companies and well worth what I did spend.
Virginia Hale
5 months ago
He does great work, I request only him!! Always informs you of work he is going to do to fix problem. If a bigger issue shows up, he explains how to fix it all, with price quotes. He cleans up work area, a GREAT plumber!
Service was amazing.
Quick, precise.
Martin did outstanding, thorough verification after he completed the work, ensuring proper operation and no leaks.
He even allowed me to inquire about other issues and possible services with my sink.
He provided detailed responses along with genuine concern to cost for me.
Appreciated Martin's service, professionalism, and care for me as the customer.
I have more work to be done and I intend to return to drain doctor for that service while requesting Martin do the service.
Thank you
Eric D.
The plumber (Erick) was professional and courteous. He fixed my toilet leak very well. (I needed a new wax seal). Highly recommended.
Drain Doctor get a 5 stars rating in my book. They were responsive, come when they say they will come. Jake was great! Sees the problem, provide an estimate and get to work. No up sale, just work on the problem that needed to be fix. Thank you Jake, for coming 4 minutes early of your estimated time! Most of all, fixed the problem!!
Seth-Deborah Roth
5 months ago
4 o’clock Christmas morning. I had raw sewage in my bathtub. Joey came at 8:30 am right on time Christmas morning. He was pleasant. Worked hard fixed the problem and even cleaned up afterwards. The most pleasant experience ever with a Plummer. Helped to save my Christmas.
My family and I absolutely appreciated the quick response time especially on a Sunday Evening! My husband had tried all day to fix and unclog our bathrooms with no success and finally had to seek help. I was shocked at how quickly we got a call and even more shocked and thankful for being available within 2 hours of us calling. We were given an estimated time and Jake was on time, professional, courteous, and quick. He completed run-throughs and was very meticulous in ensuring everything was running well. Thank you Jake and Drain Doctor for allowing us to get back to normal life with the family on a late Sunday evening!
My toilet was backing up into my shower... On a Sunday evening, no less. I so appreciated their very quick response. They took care of my drain problem pronto.
Thank you for Vivian who was able to help arrange Justin to come immediately when we called in for toilet clogged. We actually called the other company 4 hours ago but still no idea when they could come. Upon receipt of Vivian's confirmation, we canceled the other company service call. Justin shown up in 30 minutes and fixed the toilet issue. As he found tree root was the the reason to cause the clog, he asked to allow him to access the crawl space to check more details. After he examined, he shown us the pictures and provided his recommation to replace the pipelines with the quotation. We decided to do the project as the house is a grandparents age.
Justin and Scott came on the appointed time an worked professional not only to get the job done but also to clean after work. They even greeted after they came back from lunch to make sure that I was aware that they were back. I also appreciated that Justin spent time to draw the pipelines to help us understand what they have done. We were questioned about the sound from the sink in the bathroom on the next day. Justin showed up without any excuse. He helped to check and explained with patient to let us understand the sound came from which was cause by the house original design not released to the project. Thank you for Vivian, Justin and Scott as well as Google to let us find this company ?.
Seunghoon Kim
2 weeks ago
He(Young)is very professional and knows how to solve problems. He is also on time for coming and working.
I recommend him and Drain Doctor.
Shannon Goerss
6 months ago
Joey replaced our main water line from the house to the water main. He did an excellent job. He arrived on time, communicated with us throughout the process and took pride in his work. We highly recommend him.
Lallie Valencia-Garcia
a month ago
Plumber Mark is very helpful and professional. Job well done. I will definitely use this company again. ???
Ashesh Choudhury
7 months ago
Drain Doctor is extremely professional and reasonable at the same time. They came to my house at 9PM in only one hour notice. I instantly felt I could trust their service for both honesty and efficiency. I strongly recommend this service to your all plumbing needs
Eiran Shalev
9 months ago
Sam and Alex did an amazing job. I had a bathtub water leak that required a pipe replacement. They provided several options to accommodate my budget. They were knowedgeable, friendly, responsive, and efficient. The job was completed in record time and with excellent craftsmanship. Diane at the call center was also super friendly and supportive. This place is a real find, and I would definitely rely on Drain Doctor for any future issues.
Linda Burnett
a month ago
Danny was on time, professional, had great advice and was knowledgeable. Definitely would use them again.
Rebecca Montero
7 months ago
Drain Doctor is hands down the best in town! I highly recommend this place if you are experiencing any plumbing concerns. I called Drain Doctor late at night and immediately hopped on a call with Diana. Diana was extremely professional, helpful and transparent about time & cost. This is an honest business who cares about their customers. Thank you Diana for your AWESOME customer service & thank you Drain Doctor!
Martin was great. He was patient with my many questions about my toilet repair and replacement, walked me through my options, and ensured a fast and quality service.
Thanks also to the folks on the phone! They helped walk me through my options for how to mitigate the emergency leakage before Martin came in the next day.
My water heater went out on Christmas eve and Bobby came out, diagnosed the problem, and quickly fixed it. Professional,
knowledgeable, and fast. So grateful! Thank you Bobby!
LaNetta cook
7 months ago
Sam came to fix my leak, he was on time very professional and polite, didn't take him long at all. I would not hesitate to call or recommend services again.
Thank you!!
Thanks for the professionalism, explaining the issues and our options. Jake knew exactly what the issues were and did not try to oversell the services which I experienced with other companies that came and provided quotes. He was very professional, ensured our hard wood floors were covered before he started the work. After the work was completed and the drains working, Jake took a long time ensuring that everything was back in place and properly cleaned sealed. I highly recommend Drain Doctors to anyone who needs plumbing issues resolved professionally and with a reasonable cost.
Latasha Koszewnik
7 months ago
This morning we woke up to water all over the bottom of our kitchen. Sam came diagnosed the problem in 2 minutes and has a new disposal unit installed in about 40 minutes. Very pleased with the service and with Sam who left the area clean. Happy with drain doctor in general as they have replaced sinks for us before. We will likely be calling again!
nelia Asuncion
a month ago
Scott, the repair man, did a good job replacing my toilet set with a new one.
Clean after the repair.
Christine Hedeen
4 months ago
Erick arrived super quickly after we requested an appointment and did an amazing job unclogging our sink drains and fixing our loose faucet.
Belinda Rosales
6 months ago
Mr. Park arrived earlier than the given time which was fine and appreciated. He was very kind, informative and did a thorough job. Very pleased with the company and a senior discount was given ?
Mike Holmes
10 months ago
I typically don’t write reviews, but I had been living through an absolute sewer nightmare and Alejandro (#98) from Drain Doctor completely rescued the situation this morning. I am beyond happy with the work he was able to do. I am putting in a washing machine and it required tying into the 4” sewer for the grey water. I made the initial mistake of hiring a plumber who ended up leaving his inexperienced son do most of the work and resulted in a multitude of issues.
I then hired another plumber from another company to try and fix the first plumbers mistakes but ultimately the problems ended up getting larger and larger. Over the course of two weeks my backyard was all dug up, and I had sections of 4” ABS with back grade and was potentially looking at digging up more of the yard and spending even more money.
That is when I called Drain Doctor. Alejandro came out to assess the situation and talked through a couple options. In a period of around 2 hours he was able to take the poorly configured existing ABS and cut some portions out get it all lined up. Despite being dealt a bad hand from previous cemented connections that had less than ideal pitches, he went the extra mile to ensure that I had the proper slope/grade throughout.
I will definitely call Drain Doctor and try to request Alejandro for any plumbing issues I might have in the future. What you are paying for is people like Alejandro’s expertise, and I can tell you 1-2 hours of Alejandro’s time was better spent than several days of the other plumbers I had worked with throughout this ordeal. Looking back, my biggest regret is not calling Drain Doctor from the beginning. I would have ultimately saved thousands of dollars and got 2 weeks of my life back.
Linda Carlson
4 months ago
Thank you to Scott who did a great job! Very pleased with the job he and his partner did. Very helpfu and prompt.
Lisa Saintgeorge
10 months ago
First time using Drain Doctor. I Googled Plumber Mountain View - of course there were a lot of plumbers to choose from. I liked that Drain Doctor has been in business for 30 years and has a 5-star rating. I called
Thursday afternoon and was scheduled a next-day appointment at 9am. I was pleasantly please when Alex got there at 9:00am - Awesome! He was very polite, professional and informative. After conversation about the life and functionality of the 'old' toilet he helped me see getting a new one is a good idea. No. He didn't try to sell me a new toilet. I took care of that in-house. I would call them again. Very satisfied.
Lori Gilbert
10 months ago
On Friday night while cleaning dinner dishes, the kitchen sink backed up. We had plans for 15 people to be at the house the next day. We needed this repair immediately. Justin arrived within 20 minutes and quickly resolved the problem by snaking the pipe into the kitchen sink. He was terrific. I highly recommend this company.
This was the most unprofessional company I’ve ever experienced. The plumber, Martin, was not on time due to a miscommunication from HQ. Then, in less than 20 seconds he immediately stated the job was going to be expensive and demanded “who was going to pay?” He did not provide a quotation but kept stating that it would be expensive. Clearly they did not want business and were overcharging for a simple job. When I asked him to leave, he got aggressive and said I wasted his time. Very unprofessional experience and would not recommend even for a simple quotation.
James Kuzmich
8 months ago
Drain Doctor arrived within the hour. Jake did a fantastic job and was attentive to not making a mess. Jake did a great job!! We will certainly use this company again if needed.
Moeen Abudamous
3 months ago
Technician Ki arrived on time, he was very efficient and professional, unclogged the bathroom sink and cleaned all the mess, thank you Ki and drain doctor for the great work!
Tech was amazing. He was very professional and kind. Took care of the sewage backup and kept everything clean. Amazing company and tech
Sandrine Le R
10 months ago
We called this morning and had an emergency. Our 2 showers and toilets were clogged and it was the main sewer line. Young arrived as promised 2 hours later he had to dig pretty deep to find the sewer line as we did not have a clean out. It was quite expensive but I do not know the pricing for this type of work but he worked hard and unclogged our lines and install a clean out for the future. I am pretty sure that this would have happened to us one day or another, so I am glad we did it and finding a company that comes 2 h after you call them is pretty rare.
Wasn't happy with news I might need a new toilet, but his effort to repair was good ....waiting to see if results stop the leak.
Jessica Levatino
3 months ago
Eric did an amazing job fixing my garbage disposal and went to pick up the parts needed to complete the job! Very thankful
Estephanie Cervantes
a year ago
Diane via phone was amazingg! Quick & easy. Danny & his partner were awesome, fast, & on time. Cleaned after themselves so so effective love the service. Will definitely call back when needed thank you guys I feel very taken care of ?
James J Engelhardt
10 months ago
Super fast, super honest, super friendly, I will definitely use them again
The technician explained everything to me and was great. He was very patient in helping me understand exactly what i could be charged if there was this or that wrong and in the end i found him to be 100% logit and honest. I tipped him and so should you!
Tristan Mapalo
a week ago
Strongly recommend drain doctor , plumber joey lee is very professional and he works very efficient
I absolutely loved this company represented by Danny! He was on time, very efficient, courteous, knowledgeable, professional, observed sanitary protocols. I will definitely use this company again--if they continue to have such great reps. After he finished, everything was clean and working much better than before. A company could not ask for a better employee who reflects the best in the business! I am so happy.
Valerie Alford
4 months ago
Eric was very quick and efficient. I would definitely request his help again in the future.
This is the first review I've ever written due to the service being very deserving. Danny showed up to my house at 6:30PM to fix my kitchen sink that's clogged. I told him I felt like I've been living in a hotel because I've been washing my dishes in the restroom for the last four days. He inspected the drain and told me it's a 50/50 chance he can fix it but if he can't then he won't charge me. After an hour he couldn't fix it but he kept trying other things. He kept running into one problem after another. He could've cut his losses and left after an hour to move on to the next job but he took the initiative and was determined to fix my drain. In total he spent three hours at my house but he fixed my sink. I offered him water, coconut water, and to take a break but he refused them all. He kept saying he wants to fix this first. He worked up a sweat and I told him it'll be okay if for him to take his mask off in my house so it's easier for him to breath. No one will know and I don't mind. He refused saying it's company policy and that I have small children so he doesn't want to put them at risk. He kept his mask on THE ENTIRE TIME even when he was outside in my garage. After he fixed my sink he did multiple things to test and make sure it's working properly and then he cleaned up all the mess that he made like he was never even there. He even took the time to cover his working area prior to doing any work. I don't know if the owner even reads these reviews but if you are then I want to tell you that Danny is an EXCEPTIONAL employee. He was tenacious, professional, and kind. It's hard to find good help nowadays so hold on to this man for as long as you can. And please, give him a raise.
We booked an appointment today for drain clog. The technician arrived 1.5 hours late and then decided to not even come inside to give a quote. His excuse was that there was no parking!!! I even found his truck and went to show him the parking space and he was downright rude and also does not understand the language. Very poor customer service, think twice before engaging from this company
PS : To clarify, the parking space was right in front of the area and the driver refused to come out and not in the firezone as you have replied!!! . Guess he was getting late to his other appointment and since he came late to mine, he just decided to skip it
Yvonne Flores
10 months ago
Main drain was clogged. They initially came into my mother's home and examined exactly what the issue was and gave us a quote. I felt comfortable with the. Doing the job when 1 other companies said that it would cost 3 times what we paid. My mother is a senior and I was delighted that she was not take advantage of.
Arlene Kerscher
11 months ago
We had to have San Jose Water turn off the flow of water coming into our house as we had an issue with the water supply to our refrigerator, and it was flooding our kitchen. Drain doctor was unable to send out a plumber that night/early morning and had made that suggestion. They had a plumber out the next day - Joey Lee. He asked about the issue, looked under our sink and the back of the refrigerator. As the hose had come apart, he quoted me an amount for the call and fix which was acceptable. He was able to complete this, and also added a turn off on the hose in case it broke in the future so we would not have the water issue. He explained and showed me what he had done, and offered to push the refrigerator back.
He was very helpful, did not take long to fix the issue, etc. I was very pleased with all he had done for us.
Arlene
Danny is a great guy! He came on Friday evening while our sewage pipe was clogged. Not only he clear the pipe, he also ran the camera to find out the root causes. We realized the tree roots were getting the pipe somehow. He ran the blade twice and recommended few options for long term solutions. Really appreciate Danny’s work of solving my problem very quickly and very professionally!
Rachael Putnam
10 months ago
Had a leak where our sprinkler system meets the house. They sent a plumbing professional on the same day, he was very professional, on time, and got the job done in no time! My only gripe was that they sent me SO MANY requests to fill out the Google Review! Otherwise a fantastic plumbing service.
Ben Copeland
9 months ago
the gentleman was very helpful and straightforward about the possibilities when cleaning our drain. We are in an Eichler which has had decades of retrofitting including new clean-outs. He had to set up on our white foam roof on a hot day and it was no big deal.
Daryl Wenrich
4 months ago
Professional, effective and reasonable pricing. Couldn't have asked for better service nor a better company. Totally satisfied!
We had a Sunday sewer clean-out emergency. Drain Doctor was able to get to our home in the early evening, even though I called them mid-afternoon for an appointment. Clean-outs on Sundays are more expensive than weekdays. Danny(service person) at Drain Doctor, offered a price that was not inexpensive but significantly less than RR. Very pleased with the work and clean-up. Not 5 stars because of the cost of a Sunday sewer clean out. I would use them again.
Kerry Barker
8 months ago
Danny was great. Professional and courteous. He explained the issues and possible long-term resolutions well. I appreciate his service!
These guys are amazing! I had a major (MAJOR!) urgent need for a re-pipe, when an undergound supply line between my main house and rental unit in the back ruptured. I knew this would be an all-day job at minimum, and would have been happy just to get an appointment this same week. But they literally were out here first thing in the morning. Bobby and Justin got it done in amazing time - they're heroes! Fastest service, completely professional, and won't be beat cost-wise. Thank you Drain Doctor and specifically Justin and Bobby! You are the very best.
Maria Gundayao
11 months ago
Our brand new two months old washer was leaking, Per GE technician, it’s plumbing issue. Scott of drain doctor figured out the problem. He fixed it swiftly. I’m a happy a customer. Highly recommended.
hart ling cheung
11 months ago
Sam was very professional , courteous and explained everything he was doing. He finished the job on time and kept the area very clean. The price was fair and definitely worth the 5 star service. Highly recommend !
Thanks for the professionalism, courteous and expertise of your plumbing service technician Mr Jake. He tackled the plumbing issue with expertise leaving us with a feeling of confidence that the job was well done.
I was so stressed yet his calm manner and total focus on completing the task at hand deserves an A+.
Also thanks to Jennifer and Diana for placing my order and detecting how stressed I seemed. Jennifer followed up to make inform me of the arrival of Mr Jake, and Diana also made sure all was well with me as she detected how truly stressed I was.
Thank you for a great crew who work for a great plumbing company as in the Drain Doctor plumbing company.
Nia
I tried calling different places but they were the only one who was available and managed to send someone within 30min. Justin was very respectful and attentive at solving our leak issue. We would highly recommend their service!
Thank you so much Danny for helping us fix the drainage problem so fast and went the extra mile of going down our crawl space to find out the root cause to our pipe issues! What's more impressive is that Danny and Drain Doctor were the only plumbing professionals we were able to find available on the Christmas Eve. I was so grateful for Danny's professional service and knowledge about the problems. He was super kind, amicable and warm-hearted! Thanks again Danny! Happy Christmas!!!
I have used Drain Doctor a few times in the past, usually for unclogging the drains. This time was to have a new faucet installed. Joey was very prompt getting here, explaining to me what the problem was, even trying to fix the old faucet. When he couldn't fix it, he recommended I get a new one and he would come back and install it. I bought a new faucet, and he came back the next day and put in. Very polite.
Overall, a very good experience with something that could have been a bad one just as easily. I recommend Darin Doctor and Joey and will use them again when plumbing services are required.
I called them to fix a kitchen drain, and my first person tried very hard to snake the drain. It didn't work, so he went under the house, and found the real problem. Two guys came back and fixed it properly. Estimate was correct, and they cleaned up after the job was done. Great work
Toilet overflow. Pipe leaking under the house. Came quickly...found the problem...advised me as what to do...was professional about considering my decision... next day all was finished. job well done.
Last night we had an unexpected issue with the toilets backing up and shower not draining. Contacted Drain Doctor and spoke with John Kim, within an hour Danny was at our house. He was very polite and courteous. After several attempts to unclog the drain pipe using different size cables, he said it would require the use of hydro jet to clear out the sludge build up in the drain pipe. Danny contacted his boss John Kim, Rocky and David was dispatched and arrived shortly with the hydro jet equipment. They were very nice and professional also. It was 11:00PM and after 10 minutes of hydro jetting, the drain pipe was cleared and water was draining smoothly again. Their services were very professional. Would definitely use them again and highly recommend them to everyone. Thanks. James L.
Nupur Kumaraswami
5 months ago
Danny is knowledgeable and thorough. He did a great job in repairing the toilet and cleaning the shower drain
Ajit Shrivastav
10 months ago
It was an emergency (sunday evening 8pm) where water was backing up in kitchen, there was water flowing out of drain in garage. Called drain doctor , they were here in an hour and spent around an hour on the roof to unclog the drain. I would definitely use the service again if needed. Special shout-out to Jake for his quality services.
We called them a day or two before a holiday, and lots of people were already on break (as we were), so most places were either closed or super busy. Many didn't even pick up. But this company took our call at like, 8 p.m (on a holiday!) and arrived in 2 hours, which is honestly very impressive. They were working until midnight!!! It seems like they did well, too, because everything is fine so far. The price was also super reasonable, in general and considering the circumstances. They were lifesavers. 10/10
Taniuska Guevara
7 months ago
Danny was thorough and reassuring. Appreciated how quickly he arrived specially because he responded in the middle of the night! 10/10, would recommend!
Drain Doctor is customer service A+. Jake came prompt and helped fix the water heater and when he couldn't he offered us a quick turn around with a new water heater and reasonable price. We were not down for more than 2 hours and glad we got a new heater since the old one was 10+ years old. It's the right decision and now I won't have to worry about it going down again. My family can now take hot showers since winter is coming and no more complains. Thank you Jake and Drain Doctor.
Our drain line/sewer line was clogged and debris was backing up into our home and outside yard. A call was made to Drain Doctor and Alejandro/Alex promptly came to the rescue. Alex was most informative, polite, patient, friendly and hard working. He immediately assessed the situation and worked diligently to fix the leaking and faulty pipes. He was focused and worked for hours. Alex addressed our concerns and answered all of our questions. Alex certainly saved the day!
lancelot4life
5 months ago
Joey, the technician was very efficient and thorough. He cleaned up the area after he completed the job.
I have a toilet/bath clog for weeks that I was not able to fix. This is a more serious one as the clog was more than 25' down the drain. I used a 25' snake several times and could not get it fixed. Called the company in one afternoon and Jake Jang showed up a few hours later. I was only expecting a quote from him, which he gave me. He also suggested he might be able to resolve the issue right away. I was not sure he would be able to do that but decided to let him try. Sure enough after an hour and a half he was able to remove the clog. Jake was on time, courteous, professional and capable. I hope I would never have clog in my house. But if it happens next time, I won't hesitate to retain Drain Doctor's service.
Amee Karelia
11 months ago
Mr. Kim is very knowledgeable and has high work ethics. He showed up on time, and fixed the leak in a timely manner. He even cleaned up after his work. I am very satisfied with his work.
Had an awesome experience with Marteen at Drain Doctor when I was in need of a water heater replacement. My water heater started leaking water all over my garage, and Drain Doctor responded immediately. Not only we’re they at my house quickly , they also had a replacement readily available, and fixed my problem timely alleviating any further damage. Thank you Drain Doctor!
Martin Sanchez came out right on time, quickly analyzed the clog issue, we agreed to add a clean out, the work was done quickly, professionally, and they went above and beyond by replanting our hydrangea after having to dig it up to add the clean out. Everything is working great! couldn't be happier with Martin and his service.
The whole process took less than an hour and was totally effective and the associate was pleasant and engaging.
Doug Rovasio
11 months ago
First off it was a free estimate. Then Jake arrived on time, and was very friendly and professional.
Jake's advise was simple, and he gave me the knowledge I needed to take care of the problem myself.
Thank you Jake for your help today.
I called Drain Doctors with an emergency early Sunday morning July 3rd. Water heater blew out and partially flooded our downstairs. Had the whole family coming over for a bbq that evening, at 5pm.
Bobby shows up at 10:15am, on time with a new water heater. By noon Bobby had us up and running.
Efficient, professional, friendly and took the time to explain everything he needed to do. Also, took the time to go over a few things to help me extend the life of the unit he installed.
Highly recommend!
Thx
Alfred Horowitz
7 months ago
On time, prompt (were ready to come out within an hour of my call), competent and friendly. Same good experience the last time we made use of their services.
I called Drain Doctor around 2:30 PM the day after Christmas because our sewer line was clogged. First I was told that because of Christmas they had a lot of calls so the earliest someone could come was around 8 PM. But 2 min later they called me back because Martin was in the area and was OK to take one more job before his break so he arrived at our house around 3 PM. He first checked on what was wrong and un-clogged the sewer line. He proposed we run the camera to check on what else could be wrong as there w as lot of water / waste that accumulated under the house and we found out that parts of the line need to be replaced. Martin was very professional and as so quick to fix (at least temporarily) our problem, it was great. He was also very professional as he proposed a company to drain / dry the under the house that we need to do to protect the foundation of the house.
Martin Drain Doctor ID is 218.
여호수아 엄마Joshua's Mom
a year ago
We had an emergency - our sewer line was backed up so we were not able to use our bathrooms! We called Drain Doctor on Saturday morning. They came in about an hour as promised on the phone. They cleared out our sewer line promptly within an hour! Highly recommend to others!
It was a wonderful experience working with Drain doctor.
Technician Jake showed up within an hour. He was very friendly, efficient and knowledgeable. Jake Identified the problem quickly and repaired it. He fixed other small problems with my shower drain. I will definitely use them again.
Auychai Mapakdee
8 months ago
My water pressure regulator was making a loud noise. Justin came today and exchanged the bad regulator. He was very professional and attentive. I would recommend Drain Doctor to everyone. Thanks Justin
- Peter -
Elizabeth Maldonado
11 months ago
Joey Lee was the gentleman that came out when we called for a clog in our pipes. He was very professional and explained what he was doing. I will definitely call him and Drain Doctor again if we ever experience a plumbing issue like this again!
George Huang
5 months ago
Justin was efficient and professional, they were able to come same day which was great
Courteous, efficient, knowledgeable, had additional equipment and tools necessary to help with required job. Would highly recommend as a local service.
Rivka Scheinkman
a year ago
A drain in our kitchen was clogged, so we called a big-brand plumbing company to fix it. Big mistake: the guy had no idea what the problem was, but asked for a huge amount of money just to try to clear the pipe! We sent him away, and called Drain Doctor instead.
Drain Doctor sent us Justin, who immediately diagnosed the problem, and offered us a very fair price to both unclog the drain, and help ensure it wouldn't happen again. Justin was quick, skilled, and very courteous (especially considering this was a Friday night!). He cleaned up after himself, gave us clear advice how to take care of our pipes, and gave us a warranty on his work. 5/5 stars, would totally ask for Justin again from Drain Doctor.
Excellent service and same day job!
Mr Park is a very conscious worker.
He explained everything in details.
Sylvia Atienza
6 months ago
Scott was friendly & knowledgeable. He diagnose our toilet plumbing issue & fixed it fast.
Drew Koszewnik
a year ago
We called Drain Doctor this morning about a clogged drain in our kids’ bathroom sink (pretty sure there were toys and things down there). Martin arrived on-time at our house. I showed the clogged drain and asked whether a new faucet could also be installed. He quoted a fair price, we agreed, and he replaced the trap and installed the new faucet within a couple of hours. We are very happy with Martin’s work. Thank you!
Pablo Aguirre
10 months ago
I am happy concerning the response of Drain Doctor. Multiple plumbing services were contacted to resolve the emergency issue I had over the weekend. Only Drain Doctor was able to respond on the same day and resolved the problem.
Danny and Mr Kim came out on a Sunday evening and replaced my kitchen shutoff valves. They were professional, showed up on time, respectful that I do not wear shoes inside and fast. Real quality work!
Thank you both.
We had been using Drain Doctor for many years and have a good experience with their services. They're extremely acknowledgeable and reliable. When it come to troubleshot pluming issues, they're accurate and able to fixed it quickly. I would recommend to anyone who is looking for professional pluming work.
Chris Figueroa
9 months ago
Called and they said he would be there in an hour, showed up exactly in an hour. Gave me a great estimate and finished the work quickly and thoroughly! Thanks again
Sreelakshmi R Nath
a year ago
Update: Danny came after 1 hour. He is extremely polite and friendly. He did the job in seconds. The problem is not with the company it’s with the person.
This is the worst experience we ever had. The plumber guy was very old, we have to help him out as assistance. He was super rude with us, shouting at my husband. We called him for drainage repair he screwed the water line and now water is not coming. When we told we only pay when the manager comes here, he is saying he will force and sit inside our house. And we paid for Please do call someone professional, anyone other than from this company.
Martin #218 helped us out today. He was friendly and helpful explaining the issue. He was knowledgeable and offered the solution we needed to fix the problem. He worked quickly and finished the job in a couple hours. Thanks for your help!
Karen Palizzolo
a year ago
We found ourselves with a toilet that had water leaking out of the bottom late on a Sunday night. We contacted our landlord to let them know. They were quick to respond the next morning and try to fix the problem themselves. But it turned out it was a clog that plumbing and required professional assistance. Two plumbing companies were contacted to come out to review the situation and provide a quote. Let me just say that the first one to arrive was a nightmare and just added to the stress of the situation. The second to arrive was Jake Jang with Drain Doctors and our experience with him was just the opposite. He was patient, professional and completed the job quickly. Drain Doctors and Jake will definitely be the first call next time.
Alex was on time, worked fast to diagnose the issue, and very upfront with the estimate and what was needed. He took time to explain very well what he was doing while he was doing it and gave me some insight into what was causing the issue and how to do preventative maintenance.
mohamed othman
8 months ago
Justin came before the promised time.Checked the problem and fixed it professionally and the job was done and fixed. I will recommend to anyone who wants a referral.Thanks for a job well and done.
Mr. Young Park was very professional and with his knowledge and expertise he understood and knew what we needed and how desperate we were after being without toilets and showers and garbage disposal Every thing was stopped up. Mr. Park did not stop until the job was done, Very determine to satisfy us and complete the job. We appreciate his work and his superior service during this pandemic and will refer him and his company to everyone.
Thank you
David G
Gina Pangelinan
a year ago
Worked with Mr Kim & Donny. I had a leak in my backyard pipe that fed into my sprinklers. They came in listened to what I wanted to do which was get rid of the extra pipe and cap it off and with in 30 minutes the job was done. They came on time, were professional , neat and clean. Will definitely call them again. Thank you!!
ROSE CASLANDER
7 months ago
I give them a 10 they were very kind and respectful and got the job done quickly and efficiently I will use them again
RCA Friday Night
9 months ago
Jake showed up on time, checked the situation, recommended a solution, performed the Drain cleaning and was very informative. Very happy with the job he did and would recommend Drain Doctor in the future
Justin came late evening Saturday to unclog a drain. The clog turned out to be under our slab. He came promptly, worked quickly, and resolved the problem. I would highly recommend this business, and Justin.
Provided the best service. Thank you for the help.
I have used Drain Doctor multiple times and am happy to seek their services again when needed.
Raye Gutierrez
a year ago
We had an emergency at 9 pm; we called Drain Doctor based on the reviews. We spoke with Vivian; she was accommodating and was very communicative; the technician Jake Jang arrived in less than an hour. We live in an Eichler home, so it was tricky, but Jake went above and beyond and had the cleanout and main sewer line cleared in an hour. Highly recommend!!
Brent Peterson
a year ago
We had the house line plugged at a very inopportune time ... 9 PM. Called Drain Doctor. From the time we picked up the phone, to the time they arrived, fixed the problem and were all done ... less than one hour. We are VERY VERY happy!
Scott MacKenzie
10 months ago
Justin was polite, and efficient. He explained the problem (clogged drain) what he was doing to address it, and tips to avoid future issues. Definitely would recommend.
Soumitra Mishra
4 months ago
Too bad service, without fixing kitchen sink clog, charged $200
I think the name of the person was Eric.
Elizabeth Pulido
6 months ago
Very fast service! Super informative. If needed, I will be contacting them again.
He was very respectful, kind and listened to what I told him. He educated us on the issue at hand. I would recommend Drain Doctor. They definitely took the stress away about our leak.
grace penaflor
10 months ago
Sam has provided a good customer service by giving several options how to resolve the plumbing issues and explaining the advantages and benefits of each option. Sam is a good asset of the company.
I highly recommend Drain Doctors! I had an emergency leak in my kitchen during what I thought was after hours (9pm). I called Drain Doctors based on a recommendation from a friend and they said Mr. Lee would be at my house within the hour. Mr. Lee showed up within 30 minutes of my call and he fixed the problem very quickly. He was able to stop the leak without having to replace the faucet and garbage disposal. The total cost for this was half of what I was expecting to pay. If you have any plumbing issues, call Drain Doctors for great service and prices. Thanks Mr. Lee!
Brenden Mendez
a year ago
My Laundry sink is overflowing in my garage. I removed the water and tried to snake it, and nothing worked. I called the Drain Doctor (DD), and in 20 minutes, they arrived.
Scott came in, fixed the problem, and he was gone in 20. Unbelievable fast work with a 30-day warranty. Highly recommend.
Although the first guy cancelled and the second guy had to call someone else to do the job, when Joey got there he was great and did a fantastic job. Had some pretty serious pipe repair needed and it is working perfectly now. Thanks!
Martin and his team did an excellent job replacing the sewer line. I was kept informed every step of the way. Their work was professional and very neat.
I was extremely impressed with the service, they came out quickly, as promised and fixed my drain in no time at all. The technician was extremely knowledgeable, thorough, and polite. I plan on using them for all my plumbing needs and would highly recommend them.
Very unprofressional business practices. I give them credit for showing up on an emergency situation and willing to fix the job. But after being informed that the job can possibly be done with a few hundred dollars from a second opinion, they pretty much up and left because they were offended, saying Yeah right, we're talking about a few thousand dollar fix. What was that all about?! Not to mention, one of the guys completely broke off an already partially broken hose head off the water main the moment he arrived. Wow, never use these guys. These two guys were just discussing the job amongst themselves in Korean and not explaining to me, the customer, what has to be done. Do yourself a favor and avoid this business completely when needing any kind of plumbing fix.
Danny (Tech# 1396) was very professional and even though it was getting late, Danny stayed to pull-out my toilet in order to unclog the drain. He made sure that the area was kept clean during the unclogging, as well as after.
Thanks to dispatch Diana and technician Jake for your quick response to our clog drain. Job well done ?
I will be referring Drain Doctor to My Family & Friends!
Sunghyun Nam
5 months ago
Great plumbers are always ready for customer. They work for 24/7.
Ki was awesome. Would hire for any plumbing job.
Peter Rosales
9 months ago
Martin demonstrated very effective customer service. Work was explained upfront and was totally satisfied with results.
Arrived 10 min early. Got heater to operate but suggested it could fail again due to defective component, which it did.
This business is very professional. The technician arrived a little early, and quickly identified and fixed the issue. For sure I will use them again in the future.
On time and very thorough with explaining what he needed to do. Drain(s) were cleared, but not sure exactly what caused the blockage throughout house. A bit pricey, but showed up on a Sunday evening where others wouldn't.
Fabian Lopez
8 months ago
Martin was very polite and professional on clearing my drains and replacing my faucet very satisfied will using again in the future.
Cynthia Menzies
7 months ago
Very happy with the service they did a excellent job. Replaced the garbage disposal thank you for your service.
Don and Cindi Menzies
Leslie Jefferson-Taylor
a year ago
Danny came in and located the problem at first glance. Danny explained what needed to be done & fixed the problem. Thank you Danny for making this look so easy. No more drips! Dry in Hayward.
Great quick professional service. Thank you so much!!
Lynn Mueller
9 months ago
Martine was wonderiul. On time professional knowledgeable and nice!!! Great employee and you’re lucky to have him. Bravo!!!
Katrina Stovall
11 months ago
Jake showed up to our jome on time and very polite. He knew what he was doing to clear the line. Everything is completed and working very well.
Prompt, courteous and efficient. I’ve used them twice and would use again. ??⭐️
Eileen Shadd
8 months ago
They did an excellent job. They were on time and finished when they quoted the time. They cleaned up after the job was done. I was very pleased.
Justin was extremely helpful. He fixed a complicated problem
We call them on Saturday afternoon and they came within an hour. They found a broken pipe under the house and gave us a quote. The quote was reasonable for the job.
They came on Monday and started the job and finished it on Tuesday. The workers were professional and cleaned up after themselves.
We used them in the past and we got the same great service.
Thank you
It was late at night when our kitchen sink all of a sudden wouldn't drain, so we called Drain Doctor. I didn't expect them to come at that time, but a plumber named Jake came within in hour, which was great. He was so knowledgeable and kind, and he did a great job fixing our sink. It was worth the cost of the job, and I highly recommend Drain Doctor for emergency issues late at night.
If can be notified on the time of arrival, have to call to find out the status, was late for two hours from the time period given.
FINALLY, i found a great plumber in martin from drain doctor. He went the extra mile & completed the job with care. working with martin from drain doctor was easy & quite pleasant considering it was a clogged sewage line!
Very happy with the way job turned out, thank you for coming out on short notice. Justin was a pro, clean, and responsible.
Our technician, Ki, was personable, professional and knowledgeable.
Katherine Hansen
8 months ago
Sam was VERY helpful and gave me some professional advice so the problem will not occur again. Great Job and tell Sam - thank you for me:)
He successfully used a professional toilet auger to clear my backed up/unflushable toilet
Crank this review up to 11 stars! The Drain Doctor duo showed up ON TIME to clear a blocked clothes washer drain. They listened to my comments about the issue, checked both clean-outs and also went under the house to inspect. They cleared the drain. They tapped right into the issue and made my spine tingle. The sound of the washing machine draining is music to my ears.
Great response and knowledgable repairman. accomplished everything we needed in just 2 hours. a little pricey but repair much needed. will recomend to others.
Realtor Ruth Mistry
7 months ago
The technician did a very good job friendly and helpful. Reasonable in price too
Sariah Hilton
11 months ago
Jake was very reliable ontime and courtesy. He understood the problem and fixed everything that was broken
Alyssa Leppla
2 months ago
Joey was so helpful, great service.
Gloria Aguilar
4 months ago
I was very pleased with the work n information given thank u ?
Dave Johnson
9 months ago
Showed up on time, was very professional.
I had a difficult situation and he understood the issue and took care of it.
Joaquin Barrios
a year ago
Alex was great. Really made an ugly experience not bad. He was very professional and very nice.
Nicole Trieu
9 months ago
Scott was very professional and he did a great job repairing my toilet.
Very smooth operation and quick response.
Marcia Frazier
10 months ago
Mr. Park was on time , professional serviceman. Answered all questions we asked.. Neat clean and very nice. Thank you again.
Olwen Haskall
10 months ago
Excellent service with courtesy and respect. They were on time and completed the assigned work within the estimated time.
Charlotte Larin
9 months ago
Joey was very professional and punctual. Answered all my questions. Will use again in the future. Thanks
Easy to get an appt. Solved the problem quickly.
Stanley Stovall
a year ago
Customer service was very knowledgeable, help me troubleshoot several things, until someone was able to come out, which was under 60 minutes.
The service person showed up at the promised time, and promptly carried out the work. Excellent!
The technician was very knowledgeable and punctual. A pleasure to deal with. I'm a repeat customer. Thanks for the great service Bobby !!
I would highly recommend Drain Doctors. We called late on a holiday and they came out the same day to fix our problem. Jake was our technician and he was great!
They were quick and excellent at communicating!! They left it cleaner than it was too which is much appreciated but never expected. You guys are the best!
I had a water heater go out, and Drain Doctor was able to deliver and install a new one in record time!! Thanks for the great and timely service!!
Sherry Sweeney
7 months ago
Great job. Fast and dependable.
Thanks for great service and friendly service
I was very please with their service they were fast reasonable price I will definitely called them again thank you The person that service was Jake very nice person he new the problem and fix it. I will recommend them
Kevin Miller
4 months ago
Excellent work installing a new water heater
They were punctual and professional. They cleared my kitchen sink, and it's working great!! I highly recommend them!!
Very good service by Justin.
Raphael Sanchez
8 months ago
Very kind, Martin talked to me the whole way through it about what he was doing and how.
Excellent job, fast and thorough. And with a pleasant enthusiastic attitude! Highly recommended.
They identified the issue in the toilet and angered it out
Sandra Bruns
6 months ago
Hard worker? polite, job very well done.
martin hudnall
7 months ago
They charge you without providing an invoice. very pricey for drain clearing.
Martin Sánchez was very professional he fixed our drain clogged in guest a few minutes I highly recommend him. thanks Martin
Danny was great, courteous and professional. Highly recommend using this company!
Jaymie ORear
7 months ago
I feel Jake did a good job in explaining the job and doing the job.
perla jimenez
2 years ago
The repairman, his name is Bobby Jarrel, was punctual and nice. Straightforward in telling what was the problem and made recommendations in the future.
Claudine Bainer
10 months ago
Very nice and pleasant so happy with his work would recommend mr young to all
Justin was professional and very informative.
Prompt and professional solving the problem of drain clogged
Jennifer Marquez
a year ago
Martin the technician was absolutely wonderful.He was on time cleared my main line from the roof. Thank you Drain Doctor
Javier Guzman
8 months ago
The plumber took out my old garbage disposal and install me a new garbage disposal which I’m very happy about it
Sunil Maulik
6 months ago
Quality service and good long-term solutions
Hazaniel Anderson
8 months ago
He was very good not. But he was very very very SPECIAL and great
Nice work for finding issues and explanations
Sam was great. Very professional and explained everything in detail.
I have cleaned out draines before with a hand operated snake and also worked with and observed many different sewage Clea out companies.
The guys knew what they were doing and professional. Maybe a little pricey, but it was alright for a Saturday.
Awesome company. Would highly recommend. Personnel in the office delivers great customer service as well as technicians in the field
He was courteous. The job was done very quickly.
Wesley Tanaka
7 months ago
On time, free accurate estimate of repair and professional job.
Behsan Behzadi
a year ago
Martin help me with clogged drain in kitchen. Very professional, clean work and quick
Elizabeth Carrillo
9 months ago
Arrival within the hour of calling, fast and thorough. Thank you!
Sam was very professional and was very respectful.
darin owwing
11 months ago
Snake + high pressure cleaning of the main lateral, plus regular snaking of very old and narrow sewer line going under the house from the kitchen
Mr. Park did a professional job for fixing the toilet plumbing block.
Martin gets the job done right and quick! ??
They got the job done fast and easy.
Tina Anthon
10 months ago
Danny was prompt efficient professional and thorough.
Diana that answer the phone was really good and very good and nice ?.
Nicholas Momsen
7 months ago
Very quick to respond. Professional service!
mohammed almashni
a year ago
They came and fixed it right away...thanks guys love the service
Travis Montell
a year ago
Danny was amazing came in the middle of the night found the problem and fixed it
Tony Aceves
10 months ago
Bobby was professional, courteous and very informative
Leonid Shatsman
5 months ago
Liked how work was done
Taljinder Sahota
3 days ago
Good service
Tracy Kuykendall
2 years ago
Great customer service and came out right away!
Anybody working here is legendary. Amazing. ?
Delrecia Roy
9 months ago
Tenant said all went well. Line is cleared.
Danny did a excellent job.
Carlos Sanchez
4 months ago
Great job!
Davina Marie Stovall- Diaz
11 months ago
it was a quick and good service ??
Michael Hill
9 months ago
Great job
Kendra Silacci
2 months ago
Very professional
Joyce DePiazza
5 months ago
Bobby was great
Rudy Vargas
11 months ago
Justin was very professional.
Nai saephanh
10 months ago
Professional and good job....
David Garibaldi
6 months ago
Great service
Dave Sanders
7 months ago
Good worker
Richard Wong
2 months ago
Unclogged the toilet
Peagon Popovich
17 hours ago
Joey Lee was super kinds and respectful. Was on time! Worked fast! Got our tub drain unclogged in a timely manner! He was honest about the problem. I would recommend!
(Translated by Google) fast , gon , le . understand
(Original)
nhanh , gon , le. hieu qua
Esperanza Prado
10 months ago
Brian McMahon
a month ago
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a year ago
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a year ago
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8 months ago
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8 months ago
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2 months ago
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10 months ago
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a month ago
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a month ago
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8 months ago
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5 months ago
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11 months ago
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2 months ago
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10 months ago
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11 months ago
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10 months ago
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7 months ago
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2 months ago
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9 months ago
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11 months ago
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11 months ago
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8 months ago
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9 months ago
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a year ago
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3 years ago
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8 months ago
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11 months ago
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3 weeks ago
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10 months ago
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3 months ago
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3 months ago
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10 months ago
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5 months ago
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9 months ago
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7 months ago
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a week ago
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2 years ago
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a year ago
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10 months ago
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11 months ago
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