The company sent out Danny Avila, a licensed plumber who knew pretty much everything about residential plumbing that a plumber could know. He was not only professional, respectful, polite and knowledgeable, he was also very patient and understanding while explaining everything that he was doing and why it was necessary.
(Our problem was a blockage in the sewer main out in the street which is the city's responsibility, so he was unable to remove the blockage, but... he located our clean out near the house which several other plumbers throughout the last 5 years could not find, and he ran a camera through the sewer pipe way out beyond our property into the street to discover the problem. This is AFTER removing a toilet and putting a snake through the line and then replacing the toilet. And he cleaned up everything!
He had to dig out a few areas of our front yard to find the clean-out and that took at least an hour. (I decided to fill that all back in myself)
He had me call the City of Modesto and within 15 minutes they were here marking off where they would come back next week to install a City side clean-out. EXACTLY WHERE DANNY SAID THEY WOULD! Literally within maybe 3 inches!!
Danny is a marvel. He spent several hours identifying everything that was wrong and best of all it cost us less than $300!!!
As a retired tile contractor I can tell you that this company is LUCKY to have Danny working with them, and customers would be lucky to have him show up to their service call.
Bottom line: I will NEVER have to find another plumber again, and if Danny goes to another company, I will follow him. I will not trust any other plumber with my plumbing needs again. And that's a major relief. This guy is HONEST and personable.
Last note: after our showers backed up (I am renovating one of them as a tile setter, myself, having removed everything down to the subfloor, the toilet water had all backed up under the house!!! Yes, toilet paper and EVERYTHING for the past week! (Continuous use for 3 adults)
We first called Roto-Rooter Water Restoration and TWO is their plumbers came out 1) they SAID that they couldn't find the clean-out. 2) they quoted me $600 to run the camera that Danny used. 3) they quoted $2800 to clean and disinfect under the house (Danny said to wait until it dries and then just go under there and scrape it all into a bag, go to Home Depot and buy a disinfecting Lyme, I think - I'll ask again after I clean it up FOR FREE - and that saves us $2800!!! 4) Roto Rooter quoted over $1400 to install a clean-out when we already had one!
5) I already mentioned that it all cost us under $300, RIGHT?!
So... Danny saved us THOUSANDS of dollars, headaches and time. His advice is what homeowners only dream of hearing!!
Wouldn't YOU trust this level of service???
I don't know WHO the negative reviewers had as a plumber that they didn't agree with, but I'd definitely bet it wasn't Danny.
I never met Danny before this incident. I never even heard of Discount Plumbing before this call. And he spent several HOURS dealing with our problem, working efficiently and HONESTLY.
If I could give Danny 10 stars I would in a heart beat! Again, we will never trust anyone else but Danny as long as he's still a working plumber in our area. As for Discount Plumbing? They should be so grateful that he has decided to work for them and he speaks highly of the company so I trust them as well. But it's all because of this outstanding plumber.
If you wanna make only one plumbing call for anything, call Discount Plumbing and request Danny as your serviceman. You WON'T be disappointed. I know people and he's GOOD people.
Enough said. You can take my advice or you can roll the dice. We all know what I'm talking about... Don't get scammed by the big boys, because there's more of a chance that you'll overpay for your service needs. What I liked most about this situation (besides saving thousands and ending up with quality work for a few hundred) is that Danny reminds me of my own work ethics and integrity. That is what matters!