Dial One Sonshine Heating, Air & Plumbing

I was so impressed with the quality of technical expertise and exceptional communication that I have to write a review!

I got reminder calls and texts and Tony Dam showed up on time for a free service inspection. He spent 2 hours assessing issues with our old AC system that had stopped working. Even being way over usual time, there was no charge.

He was able to do a patch to get it going temporarily. He called me 3 times to explain what he was finding and doing and was super patient with my questions until I got clarity on what was broken and why it wasn’t a simple fix.

In the end he gave me repair and replacement options with over a page of typed comments and his recommendations. This helped me get other quotes - but found that the prices they gave were very competitive.

A day later when I had questions Tony answered my text on a Sunday. They really care about customers and getting issues handled ASAP.

I plan to do more business with Dial One for my other properties and feel lucky to have such a competent service team to work with.

John did a superb job identifying the issues with my AC unit. I spent more than what I was hoping but I didn't want to go through the rest of summer not having a working AC. John did walk me through some options and also shared video of what he inspected from my attic. He was a relief to deal with and he showed empathy for his customers. He even helped replace all the air filters in my house as I luckily had spares. Thanks so much for fixing my AC! Great people, great service!

My wallet is sad because no one enjoys paying for home improvements, especially $6k worth, but they couldn’t have sent a better installer my way. Danny was so pleasant, he explained everything he was doing and even made sure I knew I could apply for a rebate with the gas company. I don’t think he was going to take a break from the hard work but I bribed him with a sub sandwich from Firehouse Subs 😁. I would say he was at my home for over 6 hours and when I asked if he got to go home now, he said he was headed out to help with other needed work. I think a customer should get to nominate an MVP for installers, and my vote goes to Danny. Give him a raise, he sure deserves it!