Description
As a Diamond Certified company, Chosen Rooter & Plumbing is a family-owned and operated plumbing service located in the San Francisco. We are rated Highest in Quality and Helpful Expertise San Francisco plumbing and rooter company and continually strive to exceed customer expectations by ensuring that each client receives the very best plumbing service. We operate in accordance with industry standards and local building codes, and we ensure that we can offer you a plumber in San Francisco who is fully trained and certified to effectively complete the task at hand. We specialize in drain cleaning and hydro jetting for commercial and residential properties.
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump installation, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, 24 Hr Emergency, 24 Hr Emergency Plumbing, 24 Hr Emergency Plumbing Service, Bathroom Plumbing, Bathroom Plumbing Repair, Bathroom Remodel, Bathroom Remodeling, Bathroom Sink Drain, Bathroom Sinks, Bathtub Drain, Commercial Property Management, Custom Plumbing, Drain Lines, Drainage Issues, Drainage Systems, Emergency Plumbing Services, Faucets & Fixtures, Fix And Replace, Fixture Installation, Fixture Installations, Gas Leak, Gas Line Installation, Gas Line Installation & Repair, Gas Line Installation & Repair Services, Gas Line Repair & Replacement, Gas Line Work, Gas Supply Lines, Gas Water Heaters, Home Plumbing, Home Plumbing Needs, Hydro Jetting Service, Kitchen & Bathroom, Kitchen & Bathroom Drain, Kitchen Plumbing Services, Kitchen Updates, Latest Kitchen, Laundry Sink, Leaking Drain, Leaky Faucets, Leaky Pipes, Line Repairs & Installation, New Construction, New Kitchen, Other Plumbing Services, Plumbing Fixtures, Plumbing Issues, Plumbing Needs, Plumbing Problems, Plumbing Specialists, Regular Maintenance, Residential And Commercial Plumbing Services, Rooter Service, Rooter Services, Septic Tanks, Service Call, Tankless Water Heaters, Tub Drain, Water Line Repair & Replacement, Water Lines Leaking, Your Plumbing,
Reviews
Carrie Duncan
7 months ago
The technician explained that the sewer line repair he needed to do wouldn’t be invasive after the inspection. He was very knowledgeable and kept us up to date with how the repair was moving along.
Brian Gentile
2 years ago
Sink Replacement Project Successful! Daniel and his team are professional and courteous and consistently deliver high-quality service. Most recently, Avi replaced a very old bathroom sink in our guest bathroom. Not only did Daniel and Avi find an exact replacement (for a very old and oddly-sized sink), but they replaced it without having to change any piping or modify/replace any countertop. Additionally, Avi was extremely conscientious about COVID precautions and cleaning up the entire work area when finished. I would definitely recommend Chosen Rooter & Plumbing.
Gareth Stamp
10 months ago
Ron did an amazing job on house. We had a problem with the water heater and CR&P got out here very quickly and evaluated everything then worked with the home warranty company to get everything moving as quickly as possible. Ron checked everything and was very happy to help and a pleasure to work with. Highly recommend
Ron came to my apartment to fix a broken garbage disposal. He was in and out in 20 minutes. Leak's fixed, and disposal is working like a charm! Plus, he could not have been nicer to chat with. Highly recommend.
Aybike Yusupova
8 months ago
Daniel did a superb job installing a new water heater for me today. Extremely professional and friendly. I will always use this company in the future.
Carrie Higgins
2 years ago
Good, honest work. If there are issues, they will resolve them.
Daniel advised on the unit our house would need to accommodate my wife and I and our two kids. The technician sent for the water heater replacement also helped me carry in a couple bags of salt. Great service!
Ryan Culpeper
2 years ago
Chosen Rooter will be my plumbing company for the foreseeable future. They were the FOURTH plumbing company that I had come to my house to fix a leaky pipe that was located in my kitchen ceiling. The three previous plumbers either charged me to tell me that I had a leak and then recommended I bring in a specialist (you mean, like a plumber?!), told me the job was too big, or tried to tell me that it would take hours to find the leak and during that time I'd be charged for diagnostics. Mind you, I had already stripped the lathe and plaster from my own ceiling and could point to the connectors that were leaking, so the last guy was just trying to stack some hours on the job. I called Chosen and told them that I had a job that needed fixing, and that I needed someone to come who wasnt going to jerk my around. They came and fixed it the next day. Hassle free, agreed upon price before work started, professional, and pleasant. I sincerely appreciated doing business with them and the service they provided.
Salma Douglas
3 months ago
I had a great experience with Chosen Rooter for drain cleaning. Their team arrived on time, used state-of-the-art equipment to clear my drain, and left my sink flowing smoothly. The technician was knowledgeable and friendly, and the service was reasonably priced. I would trust Chosen Rooter for all my drain cleaning needs!
Pierce Smith, Executive Broker, CEO
2 years ago
Marin Fourcas
8 months ago
I am absolutely thrilled with my experience! The technician was on time, clean, curtious and explained everything while making sure I completely understood. This is the best plumber in San Francisco!
Michael Barlow
2 months ago
Chosen Rooter in particular, thanks to Daniel, was able to fix my plumbing problem quickly and efficiently. Their staff was friendly and knowledgeable. I would use them again in the future.
Eddie Yerram
9 months ago
This company is top notch. I needed an emergency plumber and I don’t regret my decision to go with Chosen Rooter. They were quick to respond and quick to finish the job. They were also very honest and super knowledgeable in the issue at hand.
Marcel Drives
9 months ago
Daniel was extremely efficient, professional and prompt. I needed an emergency plumber for my leak from my toilet and they got the issue resolved calmly and quickly.
If I could give a zero I would. This place is nothing but a ripoff. We had to use them since this is the only place our home warranty allowed. Since March we had been dealing with the screen not working on our water heater. After around 12 visits, over $7,000 in costs for a new water heater and prior visits, they now left us with a water heater that is tripping the outlet GFCI about every 4 hours! When I called for their assistance to help, they wipes there hands clean and said I can either call an electrician or another plumber, but they are done with services for me. So 9 months later we are in worse shape than when we started. They don’t back their work, go somewhere else!
Jimmy Philps
5 months ago
Robert unblocked our shower drain, which was more complex than usual given the plunger had broken off inside the piping. Robert explained clearly what he was doing and why he was doing it, and got the job done well.
Louisiane Tirel
9 months ago
We had a great experience with this company. We needed two toilets repaired. Daniel was our service person and he was always on time and very knowledgeable. With our house being older we had a few problems but Daniel was always very professional and accomplished the job.We would definitely use them again.
Had a plumbing emergency and Chosen Rooter came to the rescue! They arrived quickly and resolved the issue in no time. Very professional and reliable service. Highly recommend!
Karsen Jacobson
4 months ago
The worker handled our drain cleaning quickly and considerately. We have a busy household, so the less disorganized the place is, the easier it is to be comfortable. The plumber respected our space. I will definitely be hiring from Chosen again. Some of the best customer service I’ve had!
Justin Heermann
a year ago
Very responsive, professional, and competent
James Farrell
4 months ago
Excellent service. Very professional. Good job installing new hot water heater. Thanks again!
Loola Marais
8 months ago
Daniel from Chosen Rooter came out to do a sewer drain cleaning for us. Our little one had flushed some type of toy down the upstairs toilet. Daniel used a camera and a long snake to drag out whatever it was causing backup in our pipes. It was relatively quick and painless.
Carsten Meddahi
8 months ago
We are buying a condo and needed to have some plumbing work completed prior to closing. Daniel was polite and helpful each time I called. They had the work completed the very next morning!
Perfect quality of work and very reasonable prices!
David Brogan
9 months ago
Wondering experience with Ron, he came and repaired all our plumbing on our old house. Very happy with his service.
Mitch Ginsburg
2 years ago
The team at Chosen was great. Through the whole process, they were incredibly responsive, flexible, and helpful. I had a property that I wasn't able be at in person, and Daniel was able to help with coordination over the phone no problem, and got the issue fixed promptly. Would definitely use Chosen Rooter & Plumbing again.
I was connected to CR&P through my home warranty company for a leaking pipe in my new house. Moments before Jesus arrived, my garbage disposal failed spilling water all over my sink cabinet. And to top it all off, while testing for the leak, we found out the sink stopper in the leaky bathroom had also failed and couldn't hold water. Talk about a new home nightmare!
In spite of all the add-ons this house threw at them, Jesus and Justin did a fantastic job and stuck around until everything was fixed and working right. I even offered them lunch for sticking around so long, but they politely declined and focused on getting the job done.
I highly recommend this company for your plumbing needs. Thanks Jesus and Justin!
Daniel fixed my clogged sewer line quite fast and cleaned up afterward! He was polite and made sure I was satisfied before he left!
Ashley Maxwell
a year ago
The person who came was awesome, kind, and fixed our pipe within 5 minutes :)
Maverick Fernandez
4 months ago
CR&P handled the water heater service I needed to tune up my system for the year. It’s an old unit, but they kept if alive for another year.
My kids have a habit of using a mass of toilet paper. I called Chosen Rooter & Plumbing after the toilet overflowed, and they responded quickly. Nick handled the toilet repair and also showed me how I can more easily clear a clog if this happens again. It’s simpler than I thought. Thanks Nick!
Dan was on time and courteous. He brought booties for the floor. He got the job done quick. Thanks Dan.
Edit: A few weeks later, Daniel's associate came and also installed a faucet. First he helped me find the right faucet to purchase. Then they came and installed it. All in only a few weeks. And Daniel's associate was super professional, and did the install job quick. Thanks Dan and team for everything!
The technician arrived on time. He determined the problem and needs to be done pretty quickly and got it fixed. He was also courteous. We appreciate his work.
Patrick O'Connor
a year ago
Responsive and professional. Fair estimates. Solid follow through. Pleasant techs/plumbers who clean up after themselves. We've had them here twice - a major re-piping project as well as simple maintenance. Both good value and responsive. Local SF business. Highly recommend!
Chosen Rooter was great!! They were flexible with our appointment when we needed to change last minute unexpectedly. Nick came to take a look at the pipes in our shower which another plumber had told us needed to be fully replaced. Other Plumber said we needed to pull up our shower, go in through our downstairs neighbors ceiling and replace everything in there. It was going to be a major job that would be expensive, invasive, and inconvenient. Nick was able to really get in and snake it effectively and the drain is running like a dream now. I appreciate how Nick was consultative, solved the issue and saved us from doing a major job that we did not need to do, at least not now. Here's to good honest plumbing!!
Wow, Ron was super friendly and cool. He had our sink fixed so fast I couldn't believe it. Just moved into this house and we definitely have our go-to plumbing service locked down now. I hope everyone at Chosen is as great as this guy! Thanks so much!
Charles Jonguet
8 months ago
Great experience with Chosen Rooter! Daniel did a water heater replacement and installed the new kitchen faucet. He was on time and prepared; he had everything he needed!
We had a leak in our shower. I called CR&P and they showed up within the hour and had the issue fixed quickly and at a reasonable price. I will definitely be using them again next time something pops up at my house.
Emergency. It’s Sunday afternoon. Our holiday party guests were due at 3 pm. At 2 pm we found that our drains were clogged. Toilets overflowed. It could not have happened at a worse time. I went on-line and looked for the nearest rooter-plumber who could come out. Chosen was nearby and answered the phone. I could hear a child in the background. I explained the problem. “You have come to the right place. We will be there between 3 and 4.”
In the event, Ramon arrived at 3:30. He explained how he would investigate. When he determined the general location of the blockage, he set to work. By 5:30pm the blockage was cleared and we were “good to go”.
I give top marks to Chosen for their prompt response and top marks for Ramon to a job well done.
Here’s hoping I will not have to see Ramon professionals any time soon. But you can be sure I will call Chosen when the occasion arises.
Malcolm Handley
5 months ago
We called Chosen Rooter on the recommendation of a plumber who couldn't handle our sewerage blockage and backup. Ron came quickly, came back on schedule with more tools, solved our problem and charged us a reasonable fee. Great service!
Maisie Wright
7 months ago
It’s nice to have local plumbers who can respond when an issue pops up. Nick showed up on time and fixed the leak from my dishwasher while I was on a call. He was very patient and respectful, and I’ll be hiring him again.
Mohammed Kafi
9 months ago
The plumber came out to investigate a leak in my front yard. He was so kind and helpful and gave me additional information to help me understand the issue.
Excellent! Very professional!
My service technician Robert was great. Very friendly and positive fella. He fixed my kitchen sink leak in less than an hour and has stayed dry since yesterday and have no doubt into the next 10 years. The principals of CHOSEN are just as great. I detected the leak on Saturday following the Thanksgiving holidays. Placed a call to my home insurance and send an email directly to CHOSEN on Sunday. Amazingly, the principal responded and I was scheduled with an appointment the very next day after a 4 day holiday weekend. Now, where can you find this type of efficiency? Thank you so much Sarah and Daniel.
The technician came to repair the garbage disposal and found that the sink drain was leaking. He did a quick repair, and everything works great. He was friendly, professional, and right on time. I will co to use to use Chosen.
Great customer service . We had a water valve go out on us at 630 on a Sunday and within 30 mins these guys showed up. Will definitely use again for our commercial clients
I had my old water heater go out and with the help of Daniel, I decided to get a tankless hot water heater. Daniel was able to answer all of my questions as well as install it in a timely manner. I would recommend this company to anyone that was in the need of a plumber.
Tilly Cooper
4 months ago
I hired a plumber from the company to clear a clogged sewer line. The tech was friendly and cleared the line in less than an hour. They were still thorough despite the speed, and my bathroom water is running much more efficiently. I’ll be calling again in the future if I need it.
Melinda Buchanan
7 months ago
The water heater specialist from CR&P gave us a free estimate and nailed the cost. He communicated clearly, responded to my concerns, and was a true professional. The shut off valve needed replacement, but the unit is in fairly good shape. Glad to have an honest plumbing service in the area.
Garance Breton
8 months ago
We had our main sewer line break and send water back into our downstairs bathroom. Chosen Rooter was here within 10 minutes, scoped the line and found the tree roots that had broken the line. They came the next day for the sewer clean out. Trustworthy and great work.
Natalia Kislukhina
a year ago
We had a problem with our washing machine, but the main problem was with a clogged pipe through which water should go from the washing machine. As a result, I saw water pouring straight to the floor.
I called Chosen Rooter and scheduled my appointment for the next day. Daniel came on time and fixed everything very fast, I was amazed.
He did his job very professionally and clean. I highly recommend Chosen Rooter!
Kevin Heverin
6 months ago
I had a really troublesome toilet clog I just couldn't clear on my own. It was already late afternoon and worried I'd have to wait a day or so to get professional help unclogging. Chosen Rooter was able to dispatch someone to my home within 20 minutes of my calling them. Chris the technician was great! Was able to unclog without having to remove the whole bowl. He was very thorough, tested flushing multiple times, once again before he left to make sure it was really cleared. Great service experience all around. I strongly recommend Chosen Rooter.
Arthur Watson
4 months ago
My basement has had problems for years with water backing up at least twice a year. Chosen installed some new piping and did a sewer cleanout. The water runs more efficiently than before, and I think the new pipes will perform better than the old plastic ones.
It took me a little bit longer than I expected to schedule an appointment but at the end was worth waiting.
My kitchen sink was clogged. Two Chosen Rooters plumbers did a great job cleaning the pipe. Now the kitchen sink is running smoothly. I’m very satisfy with their service!
abdull kuddus
7 months ago
I didn’t know what to expect hiring a local emergency plumber. But the worker CR&P sent detected the problem quickly and stopped the water from reaching our carpet in the basement bedroom. Great service!
Great plumber! Fixed my leaky faucet in no time. Highly recommend their fast and reliable service
Sarah Stringer
10 months ago
Daniel was amazing -- fixed our problem in about 2 minutes when we couldn't figure it out :) He was super friendly, would definitely call them again!
The plumber came over an hour late to the window of time they told me. He then fixed the p-trap leak but did not fix and replace the drain plug. I called in to ask why and received an incredibly rude response from someone in their offices. Very argumentative and nasty. They basically told me it’s not their problem and they fixed what they were told to fix. Unacceptable on several levels. This is also the same problem they supposedly fixed last time they were out. Cannot recommend at all.
md arafat khan
7 months ago
Plumbing repair costs are usually a wait and see game. But Chosen charged a flat rate for the service I requested. Keep it up!
They were super fast. Daniel was great!
We are super glad that we chose Chosen Rooter & Plumbing to fix our clogged toilet. Our service technicians Jesus and Kevin were super kind, professional, and patient. Our clogging issue is complicated as the drainage line in our apartment is non-standard and our toilet is a neorest, it is also urgent since water is leaking from the toilet base. Jesus and Kevin not only fixed our very complicated clogging issue, but also identified and fixed the water leakage issue due to how our toilet was originally incorrectly installed. We are super happy with this experience, and would highly recommend them!
Kitchen sink was backed up for about a week and Jesus of Chosen came through and stayed on the job until the clog was removed. He got rid of the years of gunk trapped in the pipes and was professional and on-point throughout the job. 10 out of 10 will use Chosen again!
Anthony Lauretano
7 months ago
My wife and I have been cleaning out the drain in our tub about twice a month with a little snake we bought on Amazon. When that no longer cut it, the technician from Chosen Rooter & Plumbing located the blockage then cleared the drain, and we haven’t had to manage it ourselves in months now. I would recommend them highly to anyone in SF that needs a plumbing company.
Angelo Langlais
9 months ago
Chosen Rooter provided awesome service attending to our backed up kitchen drain. They worked on our main sewer line a couple years back and I knew we could rely on them to tend to all of our plumbing needs at a reasonable price. Thank you!
Sazzad Haddad
8 months ago
I had a great experience with this plumbing company. Would highly recommend. Very competitive pricing as well.
Absolutely the most honest plumber i have ever worked with.
I had a leak from my pipes and i called a name brand plumber to come by. He took forever to get there and started telling me its going to cost over $1,000 because he would have to break in the wall and then move pipes etc. So i thought if i'm going to spend that kind of money i better call and get a second opinion.
I called mr daniel at Chosen Rooter & plumbing and he came within 15 minutes and fixed the problem right then and there.
Way cheaper !!! , Amazing
My toilet was clogged completely, Ron fixed the problem in a minute. He also helped to fix my slow draining kitchen sink- this one bothered me for a long time, but he solved my problem in a very quick way. I appreciate it very much. I also want to mention that the quick response of their service. Ron arrived my house within 1 hour after I called him. I would highly recommend the service.
Caren Brooks
7 months ago
Plumbing services I’ve hired in the past have shown up well past the time quoted. The plumber from Chosen was here on time, spoke respectfully, and was friendly when he explained the problem.
Noralyn Novick
a year ago
Their team was professional and courteous, and they resolved my plumbing issue effectively. I would recommend their services.
Our garage flooded on a Sunday morning with a big football playoff game. I called three rooter services: one put me on hold for 5 min and didn't return, one could only send someone in the evening, Daniel showed up within a couple of hours. He spent the time needed to clear a difficult problem and diagnosed a broken sewer line. He had guys at my house at 7:30 the next morning (a holiday) to dig up and replace the line. They had our water flowing again by noon. The work was fast and of high quality. They were friendly, yet professional and explained what needed to be done.
Ron was great: prompt, efficient and was out in 10 mins. Will definitely hire again.
Thanks to Chosen Rooter I can use my bathroom again! Their prices are great, they came out the same day and there was no extra charge for this rush service which we desperately needed because we only have one bathroom in our house. I will be calling them again for all my emergency plumbing needs.
Kaeden Patton
4 months ago
Our plumber, Ron, identified where the clog was in just a few minutes. We had a quote right from the start that was the exact charge. Love this company!
Robert was a fantastic plumber! He was friendly, trusting, and extremely thorough. He identified the culprit of my kitchen sink link but went above and beyond to check the quality of the entire pipe system under my sink. This added effort uncovered more broken things, so he ended up replacing more pipes than expected. Couldn’t be happier with his service and professionalism!
Renee Ramirez
2 years ago
I just purchased a new home. I returned from a short trip and my toilet wasn't working plus my garbage disposal was leaking. Yay. I called around to check prices at different places and I thought Daniel was really friendly and knowledgeable. I decided to go with Chosen Rooter & Plumbing because of his customer service. They sent someone out immediately too, and Ron was a pleasure. He ended up doing a lot of work (my request) and his customer service was also excellent. I'm pretty happy to say that I've found my go-to plumber and I'll definitely be calling them again.
Andrea Campbell
a year ago
ONE STAR TOO MANY
Worst experience I've had with any home contracting services! I've been around the block owning a fixer-upper, you name it, I've probably hired a service for it. After my water heater broke I called this company to replace it. They took A WEEK just to show up with THE WRONG water heater, despite me sending the exact model I needed (they disregarded me telling me they know what they're doing). They told me they would need A SECOND WEEK to come back with the right one, for a modicum $2,400 (only for instalation, the water heater plus permits was to go out of my pocket)
TLDR: Stay away from this company, the prices are ridiculous and the customer service is non-existent.
Elizabeth Sowers
2 years ago
They replaced my water heater quickly and efficiently! Definitely would recommend.
Jonathan Sofer
6 months ago
My initial experience when I called was great because they were able to get out within a few hours on a Sunday to my tenants apartment in SF to take a look at a leak under the kitchen sink. They said they would charge $85 for an assessment and then give me an estimate for the repair and will apply the $85 towards the repair if I went with them. That sounded reasonable pricing wise. They discovered that the p-trap and the straight pipe going into the wall under the sink were corroded and needed to be replaced. They had the parts which were easily accessible from any hardware store and told me it would take less than 30 minutes to repair but they said it would cost $400. I was shocked at the price and when I told them that was very expensive they said it was because it was a Sunday. Who knows what it would have cost on a regular week day, I doubt it would have been much less. I feel like they took advantage of me knowing that I was an out of town landlord and that I couldn't leave my tenant with a leaking sink any longer and that I really had no other options and therefore price gouged me. I discussed this with them a few times but they wouldn't budge on the price. They had overall great reviews which is why I called them in the first place but I guess I didn't ready enough of the bad reviews to see that this is not an uncommon occurrence with them. I will likely not use them ever again. I have not heard anything from my tenant since then so I assume they successfully repaired the pipes under the sink and the leak so I will give them 2 starts. It was an easy job, however, and if I was in town I would have been able to do it myself.
Elizabeth Richardson
7 months ago
I’m new to the area, so when I searched for a plumbing service near me, I didn’t know who to go with. I called Chosen Rooter to see about their rates for a faucet replacement, and the clerk asked a few questions and gave me an idea of what the service would involve. The plumber that installed the fixture offered a discount because I’m a new customer and gave me tips on preventing leaks on the faucet installed.
Christopher Donnelly
4 weeks ago
Excellent first point of contact (Sarah, by phone); honest appointment time follow-up; straightforward professional service with complete results; reasonable and transparent pricing; personable service from the mechanic, Randy, in that he explained what he was doing to diagnose how best to fix the problem (stopped up drain), and what he was doing step by step to accomplish the desired results. First contact to job finished all took place on a national holiday: phone call at 8:00 a.m. July 4, job completed 3:00 p.m.
Ron came to do the first assessment and the installation of our new water heater. He was extremely helpful and knowledgeable. He was also understanding as we changed our mind on going from tankless to the standard tank style water heater. He was extremely accommodating. Daniel was also very helpful when we spoke to him on the phone and was able to fit us into the schedule ASAP. Would highly recommend.
Phillip Francisco
2 months ago
Moray Campbell
a year ago
Excellent service and really helpful!
THEY WILL OVERCHARGE YOU. THEY WILL NOT HONOR ANY ADVERTISED DISCOUNTS. BEWARE. CHECK THE OTHER REVIEWS.
I called a bunch of plumber services in the neighborhood to get a quote for my shower that was draining very slowly. I went with Chosen Rooter and Plumbing because of their initial quote of $150 - $250. They also advertised that they have a 15% discount on their yelp page. Because of this and the 5-star review, I scheduled for them to help fix my drain issue.
I rarely write any negative reviews, but I feel that everyone should WATCH OUT for this company because of how misleading they are with their customers.
The technicians showed up and fixed the drain in less than 15 minutes. I knew that this was going to be an easy job since the drain was not fully clogged. I thought the initial quote of $150 would be the price with the 15% discount.
The technicians told us the total would be $250. I was shocked and confused but did not want to argue with strange men in my house and would just bring this up to the manager. I paid the invoice and immediately tried to contact them to see why the price was so high.
I brought this up with the manager, Daniel, but he was not helpful and I had to message several times to get an actual response.
He told me that they charge per project and because they used a power snake, it cost more. He also mentioned that the 15% discount only applies to neighbors and that I didn't ask for the discount.
First of all, I live in San Francisco, so I am confused about how I am not considered a neighbor. Second of all, I did mention that I am calling from Yelp and the discount.
Daniel proceeded to tell me that it's so great that they charge per project because other companies charge per hour and the customer is usually milked like a cow per hour.
Overall, I would not recommend this company as they mislead their customers and do not actually use their advertised discounts. I am not entirely sure why they have a 5-star rating but I do know that some companies can pay for better reviews.
Daniel did an excellent job yesterday unclogging the blockage in the pipes under my kitchen sink. He was very quick and efficient and clean. He also saw to an extra job that needed attention. I wasn't sure he would do it as it was another job, but he very graciously agreed to do it for me. I would recommend Daniel's services to anyone!
CR&P is my go to plumbing company for my future plumbing needs. Daniel and his crew is everything a vendor should be: professional, courteous and best of all extremely competent. It sounds like I'm gushing is because I am because these guys are that good. Thanks Daniel!
Repair edtwo annoying leaking toilets , and both repair people were friendly, fast and fun!
Ron was professional and knowledgeable. His work was excellent and he was helpful in explaining what our problem was. We would surely call this company again for any plumbing needs!
Jutta Fischer
8 months ago
My water heater quit working. I called my old company and they said it would take a few days. Daniel came out the same day to replace it. He is nice and very trustworthy.
We had a terrific experience with Chosen Rooter. We started our Sunday morning with water leaking out from under the toilet during a shower. The company sent a plumber out the same day. Daniel was very professional and explained everything he was doing clearly. He made sure we were able to use showers before he left. Overall, they made a very stressful situation easy. I will definitely be using them again.
Hervé Drumont
8 months ago
I had to call an emergency plumber around 9pm. Both toilets and bath tubs were clogged. Daniel was nice and it only took him less then 35 minutes to fix. Would definitely recommend them to anyone!
Madison Gaynor
10 months ago
I called for an estimate. The woman was very rude and shared that people have to make money when I explained I was trying to gauge the cost of a service. I won't be going with this company if this is their attitude.
I needed a plumber service to install a new water heater. When I spoke to Daniel, he advised on the tank that would best serve my space. My wife and I are back to hot water for the morning without it running cold!
Daniel did a great job changing the garbage disposal!
Caron S Parker
7 months ago
Chosen responded quickly to address the problem of the patio not draining after a big wind and rain storm. Robert arrived within the arrival window and was courteous to me and my elderly mom throughout. He explained what he was doing along the way, took care not to make a mess in the house and cleaned up after himself when he was finished. You would never know he was there except the patio looked better when he left than it did before he arrived! I can’t say enough about the level of service and ultra professionalism. I’ll be calling Chosen from now on!
Nick & team were reliable, friendly, super helpful, easy to communicate with and fixed our water heater! Really appreciated that Nick took the extra time to explain how the heater works, what was fixed and what to expect in the future. Highly recommend this business!
Marci Washington
2 years ago
Daniel at Chosen Rooter and Plumbing is great and finally got to the bottom of a leak from our breezeway into the garage that no one else seemed to be able to deal with. He replaced a bunch of wacky leaky pipe work super quickly and efficiently and even unclogged a sink while he was at it! He was able to come out right away and was super nice and professional, as was his partner. I would use him again in a heartbeat and definitely recommend!
Unclog drain doesn't exactly describe what these guys were able to do, where another company had failed. Thiago and Daniel located a blockage in a lateral section of drain pipe 20 feet below my kitchen sink. They accessed it from the ceiling in the garage, opened the pipe, and dug out what apparently was the dumping ground of garbage from a prior resident. Poor Thiago got a shower of dishwasher water that had been primed and sitting in my sink for several days. (Sorry, Thiago!) Appreciate you guys!!
Calvin Jenkins
2 months ago
Praful Bhayani
6 months ago
We had Chosen Rooter and Plumbing to take care of drain back up from washer into our kitchen sink. They were very courteous and professional. They scheduled the appointment quickly and showed up on time. I like their time window of 2 hours rather than 4 hours which some other pluming company had offered last time . . Mario who had come for the appointment was great and very knowledgeable. He could identify the problem and fixed it nicely . I would highly recommend them for any plumbing work.
Karim Briand
8 months ago
We needed a toilet repair and I feel extremely confident in the work they did, and know I can now sleep at night knowing I don’t have to worry about these issues. Thank you!
I was helped by technician Ron who was absolutely wonderful: on time, knowledgeable, friendly. He was able to quickly diagnose my issues and followed up even after the appointment to help me make sure the repair was complete. Cannot say enough good things!
Alicia Parry
4 months ago
Chosen Rooter performed a sewer cleaning after the drains in my bathroom started acting up. The service was fast, and the tech was friendly.
Bethany Burnett
10 months ago
We have had some recurring plumbing issues in our rental unit, and Nick was the first one to correctly identify and repair the problem. We have now been several months leak-free and couldn't be happier!
Stephan Walter
4 months ago
The company was very responsive and professional. They quickly made an appointment to come by and assess my waterheater and suggested possible solutions.
I’ve had two drain cleaning services try to solve the same problem with no luck. But the technician from Chosen Rooter identified the blockage and got my water back to running smoothly. Been two weeks, and it hasn’t shown any signs of stopping up again. They seem to have done the trick.
Chosen Rooter's sewer repair service was exceptional! They quickly diagnosed and fixed the issue with my sewer line, and their team was professional and courteous throughout the process
Danielle Deibler
7 months ago
These guys were great. Same day scheduling. Text messages to let me know they were getting close. Efficient and super polite on site service. Cost and time estimate were on point. Would recommend and I know I will be using them again!
Ron is my go-to handyman plumber. He’s installed two pieces of equipment now, and he is friendly, polite, and always professional.
Ron is super professional and friendly. We had nice and effective communication. He replaced my huge water heater using only half of the service time. When he needed to get into the house, he always put on shoe covers, a tiny move that showed his consideration and professionalism.
We were so thankful for the technician who came to help us after normal hours to fix our clogged kitchen sink. He did a great job, gave us really helpful advice and enjoyed a plate of dinner :) It's so nice to know there are dependable service technicians to reach out to when in need! I am hopeful I won't have to call them again but if an issue arises, they will be the first place we reach out to.
Charles Navesky
7 months ago
Ron knew exactly what to expect with the plumbing in a historic building. He inspect our drain lines, diagnosed the problem, and knew exactly how to replace some piping that had become corroded. Best plumber in San Francisco.
Brodie Shields
3 months ago
Chosen Rooter provided excellent water heater service. Their technicians were prompt, knowledgeable, and resolved the issue quickly.
John Kouletsis
10 months ago
For several years, we have wanted to have tankless water heaters installed in our two condos. Nearly every plumbing company that we talked with was less than encouraging. We actually gave up several times until this one last attempt to have tankless water heaters installed. We had the good fortune to select Chosen Rooter & Plumbing from a group of plumbing companies that were listed on Yelp. Daniel, as the account executive, immediately took the lead in helping us make decisions that would best meet our needs. He was knowledgeable and thoughtful throughout the process. He was a careful listener and after hearing our hopes and expectations, he put together a great implementation plan. At every step of the way he gave us advice and guidance that was remarkable. His associate, Ron, who was on site doing most of the work, was also a delight to work with. He was friendly, funny, and the consummate professional. He made the actually day to day work a breeze. I cannot say enough about both Daniel and Ron. Given the opportunity, I would be delighted to work with both of them again. They are a great public face of Chosen Rooter & Plumbing.
Nick did a great job! He quickly diagnosed the problem, found an additional problem, and fixed both rapidly.
We've had Ron out twice now and he's been great. Quick, friendly, and even let me record him answering questions about the dos and don'ts of garbage disposals! We're fans of Chosen!
Melissa Powers
4 months ago
The worker Chosen sent diagnosed the problem and quickly went to work. The diagnosis was thorough, and water no longer backs up when I do laundry. It’s saved me the headache of rewashing. These are the best plumbers near me. I’ll definitely use this company again and have already recommended them to my neighbor.
Neil Fernandez
3 months ago
Fast and reliable service. The team was knowledgeable and fixed the issue efficiently. Will definitely use again.
Hazell Warren
2 months ago
Chosen Rooter's technicians are knowledgeable and efficient, and their pricing is transparent and reasonable.
Read below for my exceptionally unfair experience with Chosen Rooter:
One of their technicians came over to my apartment to fix a clogged shower drain. He spent an hour trying to unclog it using a power snake, but ultimately was unable to. He said that there was a more serious issue than a simple drain clog, and that the only way to fix it was to bust a hole in our living room wall behind our sinks, install a clean out pipe, and use a larger power snake to clear the drain (this would've been WAY more expensive). He leaves, and I still have to pay him full price for his help.
The next day I call another plumber. He comes over and uses a power snake to clean the drain out in 15 minutes. Said it was one of the simplest jobs he's ever done, AND he charged me 60% of what Chosen Rooter charged me.
Obviously frustrated, I email Chosen Rooter asking if they can make this right... they ghost me (it's been 9 days since I sent the email). So my takeaways are:
1) Chosen Rooter is overpriced (don't let them tell you they're giving you a good deal, because that's what they said to me)
2) Chosen Rooter has inexperienced technicians
3) Chosen Rooter will not respond to emails unless it makes them money
4) There is a possibility that you pay full price (+the price of another plumber) for something that Chosen Rooter doesn't even fix
Seems there are a lot of good reviews on here, but based on my experience I would strongly recommend that whoever's reading this looks elsewhere for their plumbing needs.
Kimberly Porter-Leite
9 months ago
This is the business that my home warranty company sends us to. We have used them twice, and I have been very impressed with the service both times. They were able to come out right away, they were on time, friendly, fast, courteous, answered questions and had the needed parts with them. I highly recommend this company!
Clarisse Vervaeke
8 months ago
We had a backed up toilet that I couldn't figure out the cause. Daniel arrived and was very friendly and professional. Daniel was able to determine the drain was full of roots, and he did a sewer drain cleaning to remove all the roots and get our toilet working properly. Great service, will use again.
I would give CR&P 10 stars for the service! I was lucky to find CR&P from their website and requested the service to resolve a clogged drain issue. Dannik helped me to resolve the issue and was available for the specific time that I requested. Ron from CR&P was very professional, wore a mask and cleaned the drain area after he used the snake. I really appreciated for a quick response time and for the ability to solve the drain problem on the same day. The CR&P staff is very professional, knowledgeable, and reliable.
Great job! I am very happy with the great experience and Highly recommend the Chosen Rooter & Plumbing company!
Joshua Ouellette
2 years ago
We had a late Sunday evening burst pipe. Daniel was here in under an hour and fixed it up like a pro! Fast, friendly, professional. Highly recommended.
Communicative, professional, timely. Jesús and team did a great job repairing our leaking underground pipes!
vladimir vexler
a year ago
We had an alarm from SF Water about sudden unusually high water usage. CR&P was assigned to service our home by our home warranty. I spoke with Daniel and he dispatched technician right away. Ron the technician came on time, checked everything very carefully, didn't find any leaks, the problem seems due to malfunctioned water reader. Overall, excellent service, professional efficient. would call them again.
Rachel Stinebaugh
2 months ago
Charged $275 for 15 minutes of work on a simple fix for the toilet — technician was nice enough but would not recommend for small tasks!
Fatiha Anissa
8 months ago
My water heater went bad and flooded my garage. Daniel came in for the water heater replacement. He was professional, courteous, and funny. He got the job done and I have hot water again.
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