Bonney Plumbing Heating Air & Rtr

I purchased an annual protection plan from Bonney and am glad I did. Today, its service technician, Joey Ortega, came out and gave a thorough once-over to my AC system, before summer requires its regular operation. While the system is performing well and set for the summer, he pointed out that a ducting system installed when the house was built in 2002 did not allow inspection of the fan motor, which is one of the items - he explained - that goes out, first. He said that because the cowl covering the motor keeps it from being seen, the motor could leak and there'd be no way to keep it from failing and greater damage caused to my system. We discussed various options. Fore-warned, I now know what to do to avoid a big bill in the future. Joey was on time, very professional and explained the issues clearly. First-rate.

Scam artists, they ripped me off and recently learned that they’ve been fined for conning elderly folks too

working w management

We have used Bonney multiple times now. The technicians have always been friendly and helpful. Very professional.

They screwed up our plumbing and floors, said they would take care of it and are now blowing us off. I have mold and bugs in my floors as a result and there's still a leak three months later. Will be contacting the better business bureau and a lawyer. Update: now they are claiming that they have no record of any work done on our plumbing.

Bonney was the 3rd Plumbing coming I called to come and unclog a bathroom. He was able to clear the line with snaking a few times, then used the camera to see what may have caused the issue. Shared with heavy rains ground may have set and this caused a low point and potential blockage spot. Educated me and walked me through what he saw, how it impacts my lines and what's needed to fix. I choose not to do so for now as I have solution long term. The tech was professional, price was fair and overall good service. Other companies were trying to upsell me on jet blasting lines and $500 for some camera work.

Never called back

Love this company. Especially Joey Ortega who is the tech that helped put our A/C unit back in working order. God Bless him.

Brand new HVAC installed in May 2014. On original install, thermostat was set up wrong and we spent the night with temperatures well over 80 in the house. We have allergies, and although it cools off at night, our home remained hot because we didn't dare open it up. Since then we've had them out 3 times to fix a problem with condensation leaking into the ceiling in our bedroom. Last time they were out they brought the crane to re-seat the unit, which they said was 1/4 inch off. Yesterday it was leaking yet again. It sounded more like running water this time, so I shut it down. Because I refuse to miss any more work for this (already lost 19 hours of vacation time to these guys), the unit is still off in over 100° heat. The call I was promised last night has yet to come. The service call that was to be as close to 2pm as possible still hasn't happened and it's 2:45. My husband just called them and was told that we're scheduled between 2pm and 6pm. This dang thing was over $9K, and we are not a priority!

Ladies beware,
Bonney WAS my goto plumber!!
We recently had the water heater go out. PGE came in and told us it was the thermo couple. I had replaced these before but would rather have a pro do it. I called Bonney and told them what I needed and was told that their trucks are stocked with parts. Bonney sent a tech out and my girlfriend met with him. She was informed by the tech that the unit was so old it had to be replaced and charged her $99. He cited that no parts were available for this unit. However we had this unit replaced 10 years ago, I have water heaters that are 30 years old. Bonney sent an estimate…..$4900 to replace it. When I got home I removed the thermo couple and went to Emighs hardware and bought a 15$ thermo couple and went back and replaced it. It took 30 minutes to do the work. When I called Bonney to file a complaint they said someone would get back to me in 72 hours…. It’s been over a week. I did call back two days ago and they generously offered me a $99 refund. Certainly my girlfriend feels that because she is a woman that she was taken advantage of.

We originally called Bonney for an air-conditioner problem which they responded to promptly. Now we have the BAM maintenance plan which has worked very well for us. Vitalliy Ivanov came out to service our heating, checked it over thoroughly and cleaned it. He told us we have some potential problems and recommended an improved filter system. We really appreciated the advice and recommendation without a ton of sales pressure. Great experience!

marcus was very professional, he was strait to the point and was able to pin point our problem
very happy with the service, thanks marcus
from the Hernandez family