415 Plumbing

Richard came to work on two of our toilets. One needed a new pump, and the other one needed a new handle. After he left neither one worked, and I have been unable to get a receipt out of him after trying for 2 weeks.

The toilet where he replaced the handle was running water constantly and driving up our water bill. The one where he replaced the pump, there was almost no water flow when I flushed it. He also left a mess for us to clean up.

After his second visit, the upstairs toilet was still running water continuously, though the downstairs one was working. I went to look at it myself, and found that the chain connecting the lever and the flap was so long that it was getting stuck between the flap and the pipe underneath it allowing water to run continuously. We tied some knots in it and it fixed it. But it seemed like rather sloppy work on his part.

As for the receipt debacle: He said that he didn't do paper receipts, and would email me one that night. He did not. I have called him four times, he has picked up every single time to tell me that he would give me a receipt. He has not done so. It has been 2 weeks, and my landlords need that receipt for tax purposes.

Richard is very rambly and chaotic on the phone, and he is also very chaotic in his business practices. I recommend steering clear of him.