Jeanne McCabe
3 years ago
In February 2018, I came home to no hot water after being discharged from orthopedic rehabilitation recovering from a broken shoulder and arm. I couldn't believe it!
Fortunately my handyman referred me to Got Plumbing. Everyone was wonderful and sympathetic. They had to purchase a water heater from a supply company as that model is no longer manufactured. Since I am on the ground floor of a 2 story condo, the new water heater had to line up with the existing vent system. Jason, Cesar and Brady were all wonderful, even explaining why we had to keep the existing ventilation system. I thought if we changed that, we could get a cheaper water heater. They worked well past 5pm to get me hot water.
Today, 11/23/19, I awoke to water pouring out of the water heater pan and flooding my patio. I called Got and they sent Cliff over within an hour. He was wonderful as well. Since they will have to find another unit, I won't have hot water for perhaps 3 or 4 days.
Since the water heater has a 6 yr warranty, there is no cost. I am grateful to Got for their rapid response and patience.