John Richardson

11 months ago

Master bath toilet was not flushing properly. They came out and did some diagnostics and adjustments but it still wasn't flushing to my satisfaction. Called back to get a redispatch. There was no argument and the plumber showed up the next day on time. Jacob was very professional and even though the problem was not able to be diagnosed (it flushed every time for him even with him spending a good deal of time trying to make it misbehave- stupid toilet.) I was not charged for the second visit at all.

Very happy with service and I'll say in about 10 years I have not had a bad interaction with Goettl.

Kathy Hagan

a year ago

We received a call around the end of April 2020 to schedule a summer maintenance call for our AC. The appointment was scheduled for the 3rd week in May, didn't mind waiting. But the day of the appointment they called to reschedule for the next month, June 22nd. Not happy, but we agreed with the promise they would HONOR this appointment, and not cancel again.The day before I called to confirm tomorrow's appointment and after several hours of telephone tag, our fears were confirmed;.not coming again. I was told they could try to fit me in Sometime, but I feel they should treat their customers better. I understand my appointment was routine, but I was once a paying customer too shouldn't I matter?

Beth Cooley

4 years ago

We had the nicest folks come to the house. Work performed perfect. Timeliness great. Honesty....well folks here's the downfall. We bought a warranty for our two air conditions, annual check-ups. Both were to be covered. Today got a call to set this up and were told only one AC covered. They would do both for extra 100 AC each time. Lie one. Two since we cancelled the warranty for misrepresentation they went back and recalculated our prior sevice bill for a toilet we thought had clogged and by the time they arrived had self-corrected. He did nothing and said he wouldn't charge for this .We had two other problems which they charged appropriately for. Workmanship great. Honesty and integrity poor.

This must be a recurring problem as when I asked to speak a manager he said they would say the same thing. Hum...experienced at handling this complaint should say something. Customer service not so good.

Mara May

4 years ago

Our tech was Josh, and he was upbeat, thorough, and so willing to help. he really made sure we got the best price, letting us know about promotions we had no idea existed. He did a fantastic job installing a brand new water heater, and a new reverse osmosis system the day after our inspection. There was no pressure to get anything we didn't need, and we were given lots of options in what we could do. They didn't try to pressure us into a sale with false fear of outcomes if we didn't do it either. He was very respectful of our time, and our space while in our home. The company, and the sister company Goettle that we dealt with in the past, were both above and beyond. We now have an ongoing membership with them and will use them for our yearly inspections and servicing for our home. Overall, as you can tell, we are pleased with all the services we have had this year. Highly recommend them.

K A

3 years ago

OH MY GOODNESS WHAT A FANTASTIC EXPERIENCE!!!

I never thought I’d say that about a plumbing repair. However, we were blessed to be the first customers of the day for repairmen Landon and Robert from Sunny Plumber. They were professional, technically proficient, and VERRRRRY kind and personable.

I’m a retired senior executive and I came to Arizona to visit my elderly aunt. While here, she had a leak under her kitchen sink so we called Sunny Plumber.

Now, when I was employed I worked for the federal government for almost 40 years. During my tenure I managed thousands of customer service representatives. In all my time in federal service I never encountered folks kinder, or more considerate and pleasant than Robert and Landon. These guys were REALLY nice!!!

And they weren’t just nice, they also knew what they were doing! They took their time to explain all the repairs to my elderly aunt and even made recommendations for additional work to prevent a mold problem from developing.

I simply can’t find enough nice things to say about Landon and Robert from Sunny Plumbers! They were the personification of outstanding customer service professionals! YOU HAVE REALLY GOT TWO KEEPERS SUNNY PLUMBERS! WAY TO GO!

David Jackson

5 years ago

My overall experience was excellent. Josh was very professional and ontime. He explained the problem to me and was very detailed oriented with his work. I thought the prices were fair for the high quality service I received and I will be calling The Sunny Plumber for all of my future plumbing needs.

K Styes

6 years ago

After having three other plumbing companies come to diagnose our problem-all incorrectly, The Sunny Plumber came, correctly diagnosed our plumbing problem, helped us work through our options, and offered fantastic financing options (it was a big job). The job technician came the same day to start the work. At the beginning of each day, we were told what work would be done that day. At the end of each day, we were given a status of the work completed and the start time for the next day. A Quality Assurance employee came to the job site several times to inspect the work and make sure we were happy. Everyone we dealt with and everyone on the job site was competent, on-time, respectful, polite, and very conscious of the inconvenience of our situation. They did everything they said they would do and made sure we were happy with everything they did before we authorized payment to them. The work is warranted for 10 years so I don't think we'll need any plumbing work done for a very long time, but if we do, I will hire them again without any hesitation.

William Toth

4 years ago

Do not call this company The sunny plumber!
They are a scam and rip off.!
I paid a trip charge of $79.00.
I had a fauset handle that was loose and it needed to be tightened. Their charge was $325.00. Then I asked them to unscrew the cold water line and switch it with the hot water line under my sink. Their charge was another $325.00. I turned off the water under the sink and made the switch. It took 1 minute. I sent them packing and when they went down the road and looked back I was really smiling!!!!!
Take my word and money for it that it was the best $79.00 I ever spent to find out how bad this company is. If I asked them to unscrew a light bulb for me it was going to be $325.00.

Kristin Rowan

4 years ago

Vicente was fantastic! I got a call when he was on his way, he was very quick to assess the problem and fixed it right away. He was also able to take care of another problem at the same time. The only reason for 4 stars is that I requested two separate receipts for the jobs and after a week I still have not received those receipts.

Yvette Torres

5 years ago

The guys were super friendly and absolutely helpful. We had just a hot mess of a situation and they helped us put back the pieces. My daughter was so excited that the “sunny plumber” guys were at our house. They gave her sunglasses and the Goettl flash light she hears their commercials on the radio and even sang the jingle. Plumbers are always pricey they are no different it was the quality of service that makes it worth it.

Stephen O'Meara

5 years ago

It is with great trepidation that I involve myself with my old adversary, the computer, but I feel compelled to share my Sunny Plumber experience. Unfortunately we had a plumbing problem but fortunately it was Sunny Plumber to the rescue. Our technician, Mike, was very knowledgeable & did a fabulous job for us. He was able to take care of our problem quickly & efficiently. I am retired & my wife disabled for the past 26 years. Mike & his Supervisor, also named Mike, worked with us & helped us tremendously. We think Mike & Sunny Plumber deserve the highest accolades & we highly recommend them without any reservations. They are great. Steve & Kathy O.

Betty Thompson

4 years ago

Vincente is an outstanding serviceman and a true gentleman! It was a pleasure to have him in our home for our inspection and for a return visit the next day to make a correction. We appreciate the management of Sunny Plumber for listening to our concerns and authorizing the additional work needed.

Susan Lindsey

5 years ago

I had a new kitchen faucet, disposal, hot water heater and water softener installed and had a great experience with The Sunny Plumber. Daniel was a true professional and made sure I was satisfied with every step of the job. I recommend them highly Also, the exterior stucco had to be repaired and he scheduled it with Rodriguez Remodeling. They too did an excellent job and I highly recommend them.

Jim Weitzel

6 years ago

Excellent service! Victor was my plumber and he noticed that I needed a new gas water heater right away. The old one was about ten years old and after looking at it, Victor showed me how dangerous it was and that it was ready to fall apart. He came back today to do the installation and he did a great job. He notified me when he arrived and he kept his work area neat and clean when he was done. Thank you Victor for everything.

gary bretzman

3 years ago

I've used Goettel and the Sunny Plumber for many years and they always do a great job. I had my plumbing check up today and Landon and his partner were professional and completed the work quickly. AAA++++

Gavin B

6 years ago

We called Sunny Plumber to replace the valve in our bathtub. The technician showed up on time, the same day we made the appointment and he was very well mannered and answered all our questions. Also the price was competitive. Overall a great experience.

J Lund

4 years ago

Update: I wanted to give them another try since I had already paid for membership. I needed a 1-1/4 inch water pressure regulator installed on the main. They quoted me over $1000!! I called the people that did my water softener and said they’d do it for $450. Hyper expensive and not worth it. Membership gets you nothing.

Not happy. Plumber showed up without the tools to do the job and asked to borrow mine, then he still couldn’t do the job because he forgot his saw so he called a second plumber to come do the work. The “free home inspection” was a joke. Just turned on a few faucets, asked if things drained well, that was it. Extremely overpriced as well.

Andres Garcia

4 years ago

The technician performed maintenance on my water heater. He inspected all valves in my home and replaced a broken shutoff valve from outside the house. He used good quality parts, the service was fast, and expertly done.

Brian Bishop

4 years ago

Good service and on time. Just wish the correct information was relayed to the Technician. He didn't know we had a tankless water heater. KYLE was very honest and professional and we appreciate that. We look forward to having KYLE return to install our new water heater. He saved us alot of money with his advice.

Carlos Munoz Jr

5 years ago

Kyle was awesome! He went through all the checks he was doing and why they had to be checked. Glad he pointed out the stuff he did as now I know what to keep an eye out for. I was surprised at the extra professionalism he demonstrated with my unending barrage of questions. Keep up the great work you guys do at Sunny Plumber and specially to Kyle Thanks again!!!

Venues Cafe

6 years ago

The group that worked with me was very friendly and knowledgeable and very responsive. They followed through and returned calls promptly and the work was completed according to schedule. I would definitely use them again and recommend them for your plumbing needs.

Bverstege boukev

6 years ago

My experience was great! Ron has serviced my home twice and has always been professional and knowledgeable. And a big plus he's nice and friendly. As far as the work it was diagnosed quickly and repaired quickly.

Sylvia Gravrock

4 years ago

Matthew was knowledgeable, honest, and up front with what his inspection would entail, and with what potential issues he found with my home's 14-year-old plumbing. I decided to have him replace my hot water heater. Matthew was courteous, efficient, and helpful with suggestions regarding the next steps I can take with keeping my home high and dry. I will ask for him again with any future plumbing needs.

Jeffrey Hurst

4 years ago

These guys are professionals ! My technician Gabe was fantastic, friendly and happy. Great communication, my Tech showed on time in a clean professional Van. Don, one of the managers, called me to see if I was happy, I told him how great Gabe was, and that I was a happy customer. Thank you Sunny Plumber !!!

Thank you,
Jeff W. H.

Shannon Shaneyfelt

5 years ago

They came out to inspect our plumbing as part of a maintenance we got with our AC. They were a little late, but polite and didn't take a lot of time. They let us know the water softener wasn't doing anything and needed to be replaced. That's fine, I suspected that was the case, but the price quoted for replacement was outrageously high, more than double the next most expensive price I was quoted.

Homer Campbell

5 years ago

Company extremely professional and not pushy, but insistant on doing what is needed to solve the problems. Thus protecting the home for the future. Installer, Eric, was absolutely top notch in ability to diagnose and creatively solve the problem. Total cost was a lot more than I planned, but quality of work the best. By the way, the free sunglasses were top quality l, too.

Erik Hart

5 years ago

Dispatch was friendly and communicative enough and the technicians were friendly, as well. Unfortunately, the service tech and his manager employed alarmist, high pressure sales tactics with my spouse, creating a great deal of panic where there was no need.

Was hours late on two out of two time frames quoted, which happens, but makes me suspicious that they are over-booked or under-staffed.

Kristin Infantolino

3 years ago

$500?! to snake a main line is over priced especially since the tech quoted him lower then after a phone call came back with $500. 4 stars are for the tech at least treating my elderly grandfather nicely and they were pretty quick about getting there..

Mike M

4 years ago

By far one of the worst customer service experiences I've ever had. I was given a four hour window for the tech's arrival but was given no updates on the time of arrival after that window passed. It was only after I called that I was given a new estimated time of arrival, which was another hour which put the total time I had waited at six hours. I had to ask for a discount rather than simply receive one, and the first thing they offered me was a discount on any future repairs. I declined since at this point my home is under warranty and honestly, I had no plans on calling them for any future business. They did offer me $30 off a diagnostic fee, and given the fact that this day and appointment were already a sunk cost, I agreed. I should not have, because in the end the diagnostic fee is waived if they do any work, so basically they didn't give me any discount whatsoever. Once the tech arrived, he did not have the right equipment for the job so had to return to the warehouse to get a part. Not only that, but the job to simply connect a water line from my fridge to the water supply under the sink was quoted at $365.

Urban Strength LLC

5 years ago

Kyle from the Sunny Plumber is a senior tech and his expertise shows. He was well versed in plumbing and knows how to have a conversation. He replaced my hot water heater, got me hooked up with a finance company that offers same-as-cash financing and took the time to explain why certain things have to be done moving forward before we can truly turn on the water to our house. I couldn't be happier with Kyle and his 20+ years of knowledge and experience!

Adam Ratliff

5 years ago

Stay far far away from this company. They use bad sales tactics and lies to sell you a way overpriced service. Quoted me a price of over 4K to fix a pipe and made up some other BS about service I needed and the pipe I had. Well another company did the same job for $800. I have no issue with people charging more for a service or product, but when you bold face lie to some and up charge them then you are a shady company. Read other reviews online, don’t let the shady plumber scam you. They are the used car salesmen of plumbing.

Penny Blue-Case

5 years ago

SCAM!!!!! The alarm on my sump pump went off and I called the sunny plumber they came out and told me without even looking at the toilet or flushing it that he heard it running and it was fine and it was probably a faulty alarm.
The next day it overflowed and flooded my entire basement. I called them back out and they said it would be $800 just to look to see if I needed a new pump and if I need a new pump it would be over $5,000 just for a new pump!! I called and got a second opinion and an honest plumber came out and did the entire job for $800 out the door!!! The sunny plumber salesman was like a nasty car salesman totally tried to rip me off... I don't trust goettl either because they said my air conditioning is broken and they turned it off outside and told me I needed to pay thousands to get it fixed and we turned it back on and it's worked ever since perfectly fine complete scam artists!!!

Joseph M

2 years ago

Pushy employees. Repeatedly tried to sell us a water softener when called out for a bad shut off valve. Ridiculous pricing. Terrible experience. Will never consider doing business in the future. Would sooner let my house flood than call them again.

casperinarizona

4 years ago

This was my first time with Sunny Plumber and I am so happy that I can't stop singing the Sunny Plumber Jingle. Gabe explained everything in great detail to me about the installation of the new hot water heater and all about the warranty. Gabe is an asset to Sunny Plumber and his expertise wants me to do business with Sunny Plumber over and over again.

John-Paul Huston

4 years ago

The work itself was fine if a little overpriced. But communication and timelyness was a huge problem. I called at 8:30 in the morning for a leaking pipe. Was told they would be out between 12 and 4 in the afternoon. At 2 pm I got a call saying they would be late. Received a $50 giftcard or the lateness. Got home at 7:30 that night and no-one had yet come out. Called again and around 8:20 plumber showed up. Just before 9 he informs me that he needs to go to Home Depot for a reducer, even though I was told that morning that their trucks contain almost everything needed for simple repairs. This was a repair of a 8 inch leaking pipe that was already accessible. 9:30 I get informed the part will not be available until the next day.
Next day I had to go work so told family someone should be by soon to finish the job. At12:30 I get a call from home saying nobody had showen up or called. Call again and get told plumber is on hour long lunch break and will come out after. Job finally gets done at about 2:30 pm. Approx 30 hours later. With 2 follow up calls needed to remind then I had called for a repair. Totally not worth all the aggravation. Finished job was great and plumber was great. This isn't on him, but on the company.

Sylvia SanMiguel

6 years ago

Awesome experience!! The service man was very knowledgeable and also pointed out an unknown issue that was done by another company on my water heater. Because of him, I contacted the other company and they apologized and corrected it up to standard. Thank you so much!! I will use you again.

Charles Pannier

4 years ago

Just had The Sunny Plumber out to take a look at our water heater. They were very courteous! Victor K. took a look at our water heater, went in the attic to check out some odd plumbing we had. Made a few calls and set everything up right away!

jennifer hjerpe

4 years ago

They charged my 85 year old mom $395 to replace a cold water shut off valve under her bathroom sink that took a total of 20 minutes. My mom called me upset so I called Sunny Plumber and talked with a manager that asked in a rude tone if I had noticed the price of gas these days. The high end labor cost for this kind of job is $150 with $10 in materials.... Sunny Plumber is not only outrageous in their pricing but I feel took advantage of my elderly mother.

Ken Schatzberg

6 years ago

We had a back up in our main line. All the drains were backed up. We called them because it was top of Google search. First they told my wife. $348 she said that's too much. They said ok we'll call the boss. They came back and said ok $98. It was a lot of work and something was wrong but by the time they left it was $650, $350 it for the boss to come out and use his camera that goes through the pipe, and if we wanted it fixed right $8000. Then they wanted to negotiate - the guys that came in the truck were nice and hard working, but I felt like it was like walking into and old style car dealership at the end. We paid them the $650 to leave.

Chris Lewis

5 years ago

They were very nice and professional. I use Goettl for my A/C needs and sunny plumber is their plumbing affiliate. I don't understand how they come up with cost repairs. I thought they overcharged.$300 dollars to cut out and replace copper tubing that was around 14in.

Tom Rodis

5 years ago

02-13-18 - There latest commercial suggests that what goes down your drain will somehow get back into the drinking water you get from the tap. Another scare tactic? Honestly I wouldn't do business with this company if it were the only plumber in the valley.

Why would I ever join a club (Sunshine Club) and spend money unnecessarily? Peace of mind? Why not just purchase a home warranty if that's the case? The assertion in their commercial is that you're going to get something for free. If you pay to be member of their club you're not getting anything for free. It's a ridiculous premise, just like their jingle. Every time I hear it I shut off the radio. Based on the reviews I’d certainly consider using them but if hear that jingle one more time I'll go crazy. It's just plain stupid and obnoxious IMHO.

N B

5 years ago

The team that came to my house was on time, gave a heads up call. Worked quickly and efficiently. Very respectful and honest. Would definitely use Sunny Plumber again and would request Justin each time.

Jess Burnett

3 years ago

The absolute worst decision of my life was trusting The Sunny Plumber. Hands down the LEAST ethical company I have ever dealt with. They lied about what was needed, lied about what insurance would cover, they robbed us blind, then completely disappeared when we needed the help they promised dealing with our insurance company. It was weeks of hounding them just to get documentation. We ended up having to sell our home to get out of the massive debt they left us in. Then, to top it off, the inspection revealed they had CRACKED our FOUNDATION which reduced our home’s value.
STAY AWAY FROM THE SUNNY PLUMBER! They’re pure evil.

Loren Barrus

4 years ago

Worst ever. First the technician tried to sell me a yearly Membership. Then quoted a price of $350 to run a snake down the drain. I paid the service-call fee just to get him the hell out of here. Total waste of time and money.

John M

4 years ago

I came home at 12:40 am after an evening shift at work and found 2 of water throughout my house. I got online and tried a 24/7 plumber who never called me back. After an hour of waiting for the callback, I clicked on the Sunny Plumber website and a chat window popped up. I explained the situation and within minutes a customer person called me on the phone and said she could have a technician at my place within an hour. Mathew from Sunny Plumber showed up within the hour and figured the problem out pretty quickly, a plastic emergency shut off valve on my guest bath toilet. He explained and showed me that all my shut off valves were the same plastic type push on/off valves. He gave me a what seemed like a reasonable price to resolve the broken one that had filled my house with water and gave me a quote to change them all out at a lower rate if I wanted to but didn't have to. Since I had the resources I agreed. Mathew did a great job, he was friendly, professional, and really put me at ease about the situation. While this is all going on I was waiting for an emergency restoration call back from both Service-master and Serv-pro. Serv-pro called and couldn't respond with assistance until later in the morning, Service-master didn't call back until later that day. Mathew told me they worked with a company called Eco-dry and they could be here within an hour, so I had him contact them and they arrived within an hour to assess the situation and develop a plan of mitigation for the mess created by the flood of water, from a small plastic shut off valve, on a guest bathroom toilet... Check your valves people, and if they're plastic replace them with a chrome valve and stainless steel hoses!

Gary Roddy

6 years ago

Tony was very friendly and professional. Spotted a problem with water heater, explained why it should be replaced, and we spent the $1,400.00 based on his recommendation. He is welcome back to service our plumbing needs.

REBECCA SMITH

4 years ago

I was in a bind to get my kitchen sink unclogged. I called Sunny Plumbing on the advice of a co-worker. They customer service agent told me I was next in the queue and a tech would be at my house between 3:00 and 6:00. Not sure why there was 3 hour timeframe if I was next in the queue, but I left work I a hurry to get home. At 6:00, the plumber had not showed or called. I called the customer service line and was told the plumber was finishing up his previous job and would be at house by 6:30. He finally showed 7:30 then started talking an inspection. I said I called because of a stopped up sink. He then quoted me a price of $335 to clear the drain.

That seems rather expensive for a simple clean out but what do I know? I’m not happy about the long wait or the confusion of the service call or the price.

**Update**
That all happened on October 22nd. I called back today (November 14th) because the kitchen sink was once again backing up. I was told on the phone that there would be no charge for today’s service. When the tech showed up, he told me there was another charge of $335 or I could sign up for their “membership” for $285 and today’s call would be “free”. The tech said I was misinformed about not being charged. Well, they had me over a barrel. What was I supposed to do with a backed up sink but to pay again to get it unclogged.

Bottom line: do your research before using these guys. Very shady & unethical.

Marty McIntire

6 years ago

THIS ISSUE HAS BEEN RESOLVED TO OUR SATISFACTION.

We decided to call The Sunny Plumber because of the great experience we had with Goettl A/C. Our emergency plumbing problem required a quick decision which ended up being a horrible decision. We trusted them and in turn we horribly overcharged with a total bill of over $10,000. They have been unwilling to provide our insurance company with required invoicing. Over $7000 do dig a hole!! Beware of The Sunny Plumber and always get a second opinion.

Robert Anton

4 years ago

Jason was a breath of fresh air who was friendly, knowledgeable, and totally professional. He left my wife and I at ease and with confidence that we had chosen a company that isn't pushy, and doesn't pressure customers for unnecessary repairs or maintenance. Thanks, Jason!

Robert Kuhn

4 years ago

PLEASE PLEASE, stay far away from the Shady Plumber. We had a small leak in a shower that we tried fixing ourselves, and had trouble getting everything to fit back together perfectly. Sunny came and told us that our hard water had rotted a hole through the valve which he showed me, and quoted $1,400 to replace the entire valve, plus the cost of a subcontractor to come and rip the tile out of our shower. The tech was on the phone with his boss discussing the project, and I heard him say, 'no I can talk, the homeowner is in his office and can't hear me.' Obviously they were scheming about how to come up with a more expensive project. His boss came and also said we immediately need a new hot water heater ($1,733). They also ran a cam through the sewer and quoted $15,000 needed to replace our entire sewer line.

I got a 2nd opinion, and the other plumber said that there is nothing wrong with the shower valve, just an old piece of spring stuck back there which is why it wouldn't fit. He fixed it in a half hour for a small service charge and DIDN'T have to rip apart our bathroom. The 2nd opinion stated we could probably use a new hot water heater but it's certainly not as dire as Sunny described (Quote $1,000 to replace, compared to $1,733 by Sunny for the exact same replacement). I will be having the other plumbers check out the sewer as well, as I'm sure Sunny was gouging and exaggerating there as well.

After Sunny left, the rep began calling me every 20 minutes trying to get me to commit to the work they quoted to begin - they wanted to start digging up the sewer that same afternoon! Very high pressure, clearly working on commission, and legitimately making up repairs that don't need to be done. They had my wife scared to death about our plumbing situation, and she had been there alone certainly would have been duped into just signing away on all their ridiculous work and quotes.

They run on a script and do NOT stop. They were talking about water softeners, which I agree may be necessary for our home and I was interested in hearing. He started with details on the lowest level and worked his way up. After getting halfway through his description of the 2nd level unit, my wife tried to stop him, saying I think that's enough, we would only want the cheaper version. He said, Ok, but I'll just continue and tell you all the others. They are like programmed robots trying to suck you dry. DO NOT TRUST THESE FOLKS, SHOP LOCAL, and ALWAYS GET A 2ND QUOTE!

Aileen Bruce

5 years ago

#Kyle is the best. He helped us pick out a great Water Softener and let us know every step of the way everything that was happening. We saw an immediate improvement in our water quality.

L SC

4 years ago

Sunny Plumber exceeded my expectations in helping an elderly friend stay in her home by fixing her plumbing in the kitchen and bathroom. The work conditions were not the best but employees at Sunny Plumber went above and beyond in completing the work efficiently and expertly while treating the customer with the upmost respect and dignity. Thank you Sunny Plumber for your professionalism, compassion, dedication, and generosity.

Lori Define

6 years ago

This company is awesome. From scheduling with Samantha to Anthony taking care of the problem, thank you such for helping me out so quickly and efficiently. You guys are great. Would definitely recommend to anyone needing your expertise.

Mary Norwood

6 years ago

Even though they were not able to unclog my toilet, they only charged the service fee The Plumber called his boss and got the fee waived for the auger as it didn't work. Said he didn't feel right charging for the auger and leaving the toilet clogged! I love that this company cared about me, and i was not just money in their pocket!

Howard Montgomery

4 years ago

My plumbing technician Mathew was very knowledgeable and helpful. He was also a courteous man. He cleaned up when he was finished with the job. When I need a plumber I want Sunny to send him.

Gera King

6 years ago

Sunny Plumber was very professional. Our leak under the sink was due to the garbage disposal. Our plumber had all parts on his truck and it was taken care of quickly.
We plan to use them for all our future plumbing needs.

Drew Hansen

4 years ago

Even though their commercials drive me insane and make my ears bleed, their plumbers are top notch. Being associated with Goettl is a plus. I signed up with their service plan, and it is already paying off! Peace of mind for my family and rock solid service. Thanks to Mitch, my Sunny Plumber!

Adelita Aragon

5 years ago

Well first of all knowing that we had to get a plumber we certainly didn’t want a Melvin job...The ☀️? Sunny ?Plumber jingle begin to ring in my ears... We called them & got Jason H. who explained everything that was going to get completed. We even got our ☀️Sunny ? Plumber ?...thank you as it seems we are always needing a flashlight for one thing or another... Thank you ? again & Jason a big?? for a job well done... We will certainly recommend The Sunny ? ??✅ Plumber to all of our friends & relatives who just may need a plumber one of these days...
Thank you again...
G & A Aragon

Jeff Wintengard

5 years ago

They should be called The Shady Plumber with shady business practices. High pressure sales tactics that reminded me of trying to buy a car at a dealership. They refused to give me a written estimate, but their verbal estimate ended up being 3 times as expensive as all of the other written estimates I got, and they wanted to charge me for the estimate. Do yourself a favor and get at least two written estimates before you decide to hire someone. And NEVER pay anyone for an estimate. That's ridiculous! It saved me a lot of money by NOT using the Shady Plumber. The way to look at it is this-- who is paying for all those annoying ads and cheap sunglasses and crappy flashlights? You are, if you hire these people.

jake page

5 years ago

Extreamly high prices, high pressure upselling, pretty sure their plummers are on commission. They GOUGE people who don't know any better. $320 to remove a toilet and put a wax seal on. I did this in 30min myself with no professional experiance. $250 to run a snake down a drain and unclog it. VERY rediculous. DO NOT use these guys. Many other plummers in the valley that are great and will do the work for 1/4th the price.

Customer service is good, the people they deploy to houses are very nice, clean, and they do perform thier jobs well. If you like to overpay for work then use these guys.

Jennifer Barcala

5 years ago

Needed a new waterheater and Kyle was the tech that came. He is very knowledgeable, friendly and professional. He had the job done very quickly and I'm very happy with the work that was done...Kyle did a great job. Thanks

Jason Sturges

4 years ago

Plumber came out same day as my phone call. Was very friendly and professional. Replaced some old leaky pipes under my kitchen sink. Will definitely use them again.

Seana Schoo

6 years ago

Extremely courteous and professional on the telephone. The technician was also very nice. Glad to see that treating your customers like you actually care isn't a thing of the past. Good job!

Anthony Farrow

6 years ago

I recently had a minor issue concerning my Reverse Osmosis (RO) system in the kitchen under the sink. Kyle, the technician was prompt, courteous, and efficient. He had to change the filters in my 5-stage RO system. He was requested due to the different type connection fittings used. He explained what was being done and also provided information for any upgrades to an RO system if wanted. I was pleased with the work and have not had any problems.

Taylor Wellman

4 years ago

Great knowable crew came in and did a very detailed inspection and pointed out all the issues that are of concern, very happy they showed up. They always wore their foot protection when inside the house over their shoes to keep the floors clean and were very friendly , thanks again!

Denise (Niecie)

6 years ago

I was very happy with the service I received from the Sunny Plumber. The staff was very respectful, did a wonderful job and cleaned up before leaving. I will absolutely call The Sunny Plumber in the future.

Lorry Mathews

4 years ago

They are awesome, they went above and beyond so we could have hot water in Christmas Day after being without hot water since Friday. They stepped in when our home warranty company failed us.

M C-K

2 years ago

Not happy with this company...Goettl / The Sunny Plumber

We have used this company for approximately 3+ years which on the most part has been good...

Two weeks ago I scheduled appt for ac/heater unit and a plumbing issue...appt for ac/heating unit with technician Eddie went great - shout out to Eddie thank you...

Appt for Sunny Plumber was canceled due to emergency and sick employee...appt rescheduled for the following Tuesday...we were told the issue and agree to financing $$$$$...appt was made for Thursday...we had to call to find out when they would show...we were then told an emergency came up and approximately would come at 11:30am...
We were clear that we need first morning appt ( we always do)

So that appt was canceled and scheduled for Friday (today)...after us having to call them...we were told only half the job could be done- the equipment was broken / or needed to be fixed...note: we already signed on the financing...

Technicians Adam and Jacob came...when they were done we spoke...it was clear that they were leaving- nothing said about coming back in...I went into the laundry room- Adam & Jacob made a huge mess in my laundry room, water all over the floor, dirty footprints tracked throughout my kitchen into hallway and entry way...not only did they make a mess- they broke my laundry thing (were I hang clothes to dry...to be fair it is flimsy but they didn't even acknowledge that they did this ...most certainly they did not apologize)...my husband went out front to call them-Adam & Jacob were leaving - they were SITTING IN THE VAN Mark - not getting cleaning supplies...

I called immediately...told a very polite sweet Melony what happened...that they - Adam & Jacob - were absolutely not welcomed back in due to how they were disrespectful to my home /property including braking a piece of my property....also they didn't even put my washer all the way back - I had to do that and it took a good 30 minutes to clean up...

After speaking to supervisor Mark, I could see it wasn't going anywhere...Adam & Jacob were claiming that they were going to clean up...please note we had already said good day and goodbye...they DID NOT say they were coming back to clean and at no time acknowledged or apologize for what they broke...instead I get told that I must be mistaken...

To be fair a manager and the very polite sweet Melony did call back...I am so very upset right now...they are suppose to come back next week to complete the job...we shall see

If things get resolved I will revise my review...as for now this is how it stands...disappointed, dissatisfied, and upset

Update...they finally finished the plumbing issue...the technicians Paul, William, and Matt were nice and courteous ...although, wish I would have been warned about toilet water being pushed out...had to clean that...

Still no acknowledgement nor apology for the previous mess and broken property

Doug Lake

6 years ago

Plumber visited between 1 and 5, diagnosed leaky pipe, repaired and didn't try to upsell anything else. Thanks for being honest that the water heater was 3 years old and didn't need to be replaced.

Steve Engen

4 years ago

We hired The Sunny Plumbers to install.5 Star whole house RO system Nd Tankless water heater in August 2018. Love them both. Water in STV is bad. The RO system has made our clothes, shower, toilets and sinks cleaner and the tankless water heater has reduced our gas usage and having constant hot water is the best. The staff at Sunny Plumbers are professional and very easy to work with. We have hired GOETTL to install 5 Star AC/RO and TWH in 2018. Best improvements we’ve made.
Thank you!!

Patricia Meldrum

6 years ago

I was very impressed with my technician's expertise and the careful way he explained everything. I actually learned about the inner workings of my hot water heater. I hope I have Anthony next year.

Pamela Berthiaume

6 years ago

I wasn't home to experience the person and them doing the work, but a family member was, and said that the plumber was very knowledgeable and helpful in informing her of what the problem was and how it needed to be addressed. Thanks for the quick response to what could have been an even more disastrous situation.

Christine Usdrowski

4 years ago

Matthew did a great job replacing my water heater. He was very polite and courteous. Job well done.

Jackie Baxter

5 years ago

Albert and Jose came to my house and did a fantastic job! I will always call Sunny Plumber, when I have these needs, and I will ask that Albert and Jose be the men, who do the job! Jackie Baxter

Cory Church

4 years ago

Matthew really knows his trade! Communicated his findings well, and prioritized repairs to make it easier to decide which ones were immediate and which ones could wait. Thanks Matthew!

Tonte Ikiriko

a year ago

This is the worst emergency service ever do not call Sunny Plumber they were completely unhelpful and not interested in coming to fix my shower.Kept me on the phone forever and still did not come to my aid

Kathryn Kathryn

5 years ago

Most annoying commercials ever. Glad Sunny Plumbing and Goettl Air Conditioning are only advertising on my radio and haven't also infected my TV. So amateurish and unprofessional. Would never hire these morons.

Jess Valles

6 years ago

All around a great experience. From the initial chat to the phone call and finally the tech himself who was very knowledgeable and explained every aspect of the work itself. Highly recommend!

Brenda Netz

5 years ago

I have never heard your “jingle”, but how much worse could it be than what you’re currently broadcasting?!
If you were next door to me and my house was flooding, I would not call you.
I have a back ground in advertising; I can say to you that EVERYTHING is wrong!
You don’t have to have a jingle to create a successful message.
Website? Phone number? Areas served? How long in business? Services/specialty offers? What makes you different?
Other than possibly the most irritating radio spots EVER!
You’re wasting your advertising budget at least,
Infuriating potential customers at most.
Signed, Infuriated.

Tere Clay

4 years ago

Matt saves the day once again. I smelled a faint odor of gas in the closet where the water heater is off the back patio. Matt was there with in probably an hour. Fairly easy fix and done!

Tom B

6 years ago

Cruz was very good. Saw the problem. Solved it. I was surprised to call and someone came the same day and came back the next morning and replaced the water heater. It was a good experience.

eric hanson

5 years ago

They charge $79 for a quote; if you decide not to use them. If you do, then theyll waive this, so if they over quote i am responsible for paying $79.00 for no work done- no thanks

Shannon Monahan

6 years ago

He came in, asked what was wrong and went right to work. Afterwards I sang the Sunny song and asked for some sunglasses in which he promptly ran out to his vehicle and got them. Great first experience.

Don Langlois

5 years ago

Once again Kyle id a terrific job removing our 4-year old hot water heater and water=softening system and installing a new hot water heater and water filtration system. It is always a please dealing with Kyle.

Martin Haub

4 years ago

I sent a message online on a Friday night. Monday the plumber came and took care of the issue quickly and neatly. Highly professional and recommended!

Sarah Sharma

4 years ago

Ungodly expensive, super high pressure sales tactics. Sky high quote and charged me through the nose for the diagnostics they supposedly completed (video scoping the line, but I didn’t actually see any scoping equipment).

Pam Lang

5 years ago

They were great I gave them a five star with their AC plumbing they’re all friendly smiling and helpful I don’t think I would go to another plumber again Sonny’s for me

Chris Alferitz

5 years ago

I had an excellent experience today with Kyle. Kyle was professional, efficient, knowledgeable, and fast with five hours of various plumbing repairs.

Marty Gonyea

5 years ago

Service man very pleasant, professional and helpful. Answered questions,explained what he was checking for and was very clean. Would not have anyone else service my home.

Sandy Recchia

6 years ago

On time and very professional. Victor checked everything. I was really happy with the service. Will be using you every time i need a plumber.

Kelly Murray

4 years ago

Very knowledgeable and thorough technician. Price to replace water heater was quite high. We went elsewhere.

Jim

4 years ago

Good experience with the service. Not the least expensive but got there on time and very professional. Did offer a number of additional services, but no high pressure. Got the problem taken care of when it mattered most.

Janet C. Tillotson

6 years ago

Techs are very competent. Also, respectful of my household which contains cats and dogs. Great work!! JCT

Bruce McBurney

6 years ago

Professional knowledgeable technicians. If you are dreading calling the plumber, The Sunny Plumber is the one to call. They are extremely helpful.

Norma LaVoie

6 years ago

Great! Kyle was professional and courteous! He explained everything! His workmanship was commendable. Thanks!

Thor Durgan

5 years ago

Sunny plumber is the best!! The workers were friendly and very thorough on the job excellent Workman ship.. We are sunny plumber customers for life!!!

ev amundson

4 years ago

Mathew was personable and knew his products. His bid was detailed and easily understood.

Didier Roland

6 years ago

I had a water heater issue at the end of the day which was promptly addressed the next morning because parts were needed. It ended up pricier than I expected.

Sharon Garcia

4 years ago

Great service! Our plumber was on time, friendly, and professional; she did a great job!

Lois Masel

6 years ago

Could not have been any better. On time, courteous, knowledgeable, fast and a good price. I would recommend Sunny to anyone.

Barry Cassidy

5 years ago

Excellent service, very competent plummer! I held back one star as the cost seemed high to me but in fairness I don't have others to compare.

Susan Goldsmith

6 years ago

Bobby has been working to figure out why I had air in my hot water pipes - and he did, of course. He is terrific!

Paula Gainor

4 years ago

The plumber was very nice. From Puerto Rico. The price of the fixing was overpriced, but hey what you going to do?

Robert Cates

5 years ago

Seth did a great job,and was very professional and I am very happy with Sunny Plummer

Ruth Nichols

6 years ago

Sunny Plumber's service went beyond excellent. They gave 110% service. I would highly recommend them for plumbing.

Mike Dworsky

6 years ago

Great job fast and nice treat loyal customer great Been with goettl for 15 years first-time using the plumber side

Larry Brion

5 years ago

Very satisfied. Excellent prompt service at reasonable price. Seth the technician super good to work with

Wayne Bixler

4 years ago

Tech arrived early, was very professional and performed his service in a timely manner. Quality job.

SWIHA Specialty Clinics

5 years ago

They got someone out to us right away! Super great and friendly service every time. Thank you!

R E Fort

4 years ago

Mathew did an amazing job for us. We will use there services again. Thanks

The Macey's

4 years ago

Very professional nice guy. I would recommend Sunny Plumber to all my friend and family.

Jessica Snyder

5 years ago

They were quick to arrive and quick to fix the problem. Jason was very helpful and educated me on the situation.

Owen Chartier

5 years ago

You Sunny plumber way back in 2013 had a question they send a professional out right away to answer all of my questions and fix my invoice to read what it needed to read Sunny plumber is the best thank you Owen

April Staupe

4 years ago

The technicians were great. Very helpful and informative. They also were very timely, clean & efficient.

Frank Hunter

5 years ago

Customer service was good and they were friendly, but over priced and shady sales tactics will keep me from ever using them again.

Linda Evans

4 years ago

I had a repair done in Sept and in May when it was discovered it wasn't working correctly - I called and they sent someone out that day and problem was resolved.

Keith Krueger

6 years ago

Kyle and Jon did a great job explaining and installing our new saltless water softener system

Susan Towne

6 years ago

Excellent professional service provided by Eric. I will definitely use Sunny Plumber again.

Anett Rowe

5 years ago

Most irritating jingle on the radio. I'll leap to turn it off on the first note. Hopefully they're work is better than their marketing

Janet/Jim Pearson

5 years ago

Than you for the fine service. The men were on time, thoughtful, very competent and worked hard.

John Rannells

4 years ago

Quick service, professional and quality work. I removed a star due to extremely pricey billing...

Laurie Fuller

4 years ago

Cruz was knowledgeable, helpful and polite; plus he likes animals!

Cindy Brockman

4 years ago

Tried to charge me 2300.00 for a 200.00 part and an hour labor. SHAM ON YOU

Janelle Olson

6 years ago

We were very happy with the work done and the fellow who did the work!

Ronald Mueller

6 years ago

Victor was most efficient and knowledgeable. This was a professional and experienced plumber

George Phillips

6 years ago

We are very happy with the work Len did for us. Very professional

dale wright

4 years ago

Fantastic service.. friendly and professional.. our go to plumber from now on!

michelle Jackson

6 years ago

Ron was so wonderful ! Explained everything and took his time , polite and nice

Victor Trotta

5 years ago

Seth did a great job. Good clean up also.

Gary Etcheson

6 years ago

Very professional. Friendly, courteous, and good communicator. Excellent service.

Kim Groce

5 years ago

Highly recommend Sunny Plumbers to everyone. Great service.

Joseph Maez

5 years ago

A job well done. Great group of people to work with. Thanks Arron!!

Jermaine Woodfork

4 years ago

Very informative experience they definitely know their stuff in a detailed manner

Doris Jacobs

4 years ago

The technicians really wanted to get the job done right and we appreciated that.

Steve P

4 years ago

No song and dance according to the song they sing in their commercial. Come on guys! Quit with the horribly irritating advertising.

George Lewis

4 years ago

Came and did a great job we were very very happy thank you

Shauna Riggs

5 years ago

Very impressed with the knowledge and most importantly the honesty. Thank you Jason!

Al Cruz

4 years ago

Danny was professional and very informative on my needs for the future.

Evelyn Rivas

5 years ago

Can you break down our bill, the cost of labor, parts and the initial evaluation?

William Pilder

4 years ago

The water quality test was professionally done and most informative.

Victor Nicholson

6 years ago

Followup appointment was on time and work done as promised.

Thank You

Dr. Shelley Nash

4 years ago

Great and thorough service, went above and beyond in the HOT weather.

gin fagan

6 years ago

We were very pleased with the service of Sunny Plumber.

Justin Eng

5 years ago

Commerical is really annoying... a bunch of idiots! Won't use this company!

Lisa Burstein

4 years ago

good experience. Technician was knowlegable and helpful.

Teresa Berman

4 years ago

The technicians were efficient, courteous, and it was a painless experience.

Peter Reed

5 years ago

Kyle provided excellent and fast customer service.

Curt Wood

4 years ago

Excellent service. Thorough explanation of work being completed.

Frances Johnson

6 years ago

The men were very effeciant & did a Great Job !

Lo Go

6 years ago

Excellent service. Reliable, timely, proficient and great value

Hank Miner

4 years ago

On time service, Quick repair though a little pricey

Matt Brumble

5 years ago

Terrible never finished job correctly and now want to charge more con-artists!!!

Stacee Schubert

5 years ago

Kyle is really good, he explains everything.

Amber Valentine

4 years ago

Exceptional service, with a great knowledgeable, & friendly technician.

Linda Laukaitis

6 years ago

Cruz was very professional, helpful and thorough.

JC Born

4 years ago

Professional and got the job done right the first time.

Ed LaBounty

4 years ago

Matt was extremely knowledgeable and courteous.

Cole Housley

5 years ago

Services were performed with quality and professionalism.

Tom Castellanos

6 years ago

Great service call despite some bad news...

Timothy Roan

6 years ago

Polite, professional and punctual. No pressure or up sell.

Michele Harrigan

5 years ago

Anthony was very professional and knowledgeable.

Michelle Nelson

5 years ago

The Sunny Plumber always takes good care of us.

Cherryl Lindsey

6 years ago

nicest employees we've ever seen.

Lawrence Costanzo

6 years ago

Ron was professional and very helpful.

Jerry Metzler

6 years ago

I have always been well serviced.

Stephen Kane

5 years ago

Quick on scene, quick to fix the problem and friendly

Perla Teal

4 years ago

Kyle was very helpful and knowledgeable

Jeremy King

4 years ago

Fixed my issue lickidy split.

Xitlalic Peralta

6 years ago

Fast and did an awesome job.

Danh Le

6 years ago

Fast services, done good job

Arlene Smith

6 years ago

Loved your work and kindness.

Jj Hamlett

4 years ago

Great job

Michael Luciano

5 years ago

You suck!

Tiffany Dang

6 years ago

Great friendly service.

D P

6 years ago

Great, very professional.

MaryAlice Brooks

6 years ago

Very thorough/professional

Ken Butters

5 years ago

On time, quick, and thorough.

Misty Durham

5 years ago

Horrible. Only there to sell!

Geri Nelson

6 years ago

Perfect!

Mary Beth Lemons

6 years ago

Timely, efficient and polite.

BUD

6 years ago

The BEST

Paul Magnuson

6 years ago

It is not completed yet.

Paula Quinn

4 years ago

Skyler, was very through.

Sandy Carlson

4 years ago

Sunny Plumber was fantastic

Nancy Powers

6 years ago

Jonathan was the best

Clarissa Quinones

6 years ago

exellant job performance

tedro 8181

6 years ago

Excellent

Sherri Duerksen

6 years ago

Great service!!

William Darrow

4 years ago

Thorough and courteous.

Dec Anesthesia

6 years ago

It was fine.

Steve Marrs

4 years ago

Leak was repaired

The Sunny Plumber Phoenix