Ryco Plumbing

Total bait and switch from RYCO Plumbing and Michael. As a new homeowner I learned a valuable lesson, always get a written quote, especially from RYCO.

My first disappointment was, I thought I was getting a free quote on re plumbing our main valves outside the master bedroom. When the quote was pretty high I said we weren't going to be able to do that at this time. That is when Michael said there it was a service charge for coming out and giving a quote - they never told me over the phone about that. I don't remember exactly how much it was, but I believe it was over $100 because I remember thinking to myself, well that is like 1/3 of what they were quoting for the work so if I owe him $100 for 10 minutes I might as well get the job done. He said it should only take him two hours. He quoted like under $100 in parts and labor would be the main cost.

They originally verbally quoted like $350 (I don't remember exactly) and he went out to work. I started getting nervous when hours and hours went by and I checked on him a few times because it was a hot August day in Arizona.

Finally Michael rang the doorbell and handed me the bill. It was $769.55!!! More than double than he originally quoted! I was shaking I was so mad - parts ended up being $232.50 alone - Labor was $498, then add on tax. I completely understand a job ending up taking longer than expected, that stuff happens. What I don't understand is I came out and brought him water multiple times and he never mentioned the parts more than doubling in price and I was home the entire time. Just knock on the door and give me an update, I'll probably give you the okay, but coming to me at the end of the job and shocking me like that is a total scam.

Luckily I had a coupon so the price went down to $697, that helped a little. To make matters worse, Michael drove off with my Harkins cup. I dislike that man very much. They also claimed they used all copper on my receipt no mention of PVC, but that was another lie.They spray painted it to look like copper and probably thought I wouldn't notice.

So before they claim they never serviced our home because it probably says I live in Sacramento area, we moved from Mesa in 2015 and I have a receipt to prove service. I was actually hesitant to write a review while still living in the house because we disputed this bill so much that the owner actually came over to examine the job and ended up getting into my husbands face. I give him credit for taking the time to come over, but he was completely unprofessional and actually scared me.

We have used Ferrin Ryco on several occasions with water heater issues, plumbing issues, and they have always gone above and beyond the call of duty to get the job done. Highly recommend.

I had a toilet that needed a new flush valve and the handle on the water supply line broke off.
The fee came to $231.
I could have had a new toilet installed for that price.

Good work, fair price

I bought a 1980s home with copper plumbing. Backyard hose was leaking and I woke up to find a lake in my backyard. Found these guys from their YouTube channel on how to repair a leaking hose bib. Incredibly easy to follow video but after looking at the corrosion I had on my existing leaking spout, I decided to contact them to come out and replace it.

Scheduling was easy and professional they gave me a temporary solution to tide me over for the weekend. Tate came out to take care of this and was very professional as well. I was also able to ask him questions about a corroded gate valve I discovered on a pipe leading to the water heater and he was able to replace the hose bib and 2 corroded valves for me in under an hour. I am very happy with the service this company provided.

We set up an appointment between 10am and 12 noon. They didn't call or showup. We called again at 12:15pm to see if they were running behind. The lady on the phone said the technician was running behind and would be there in the afternoon. Once again, no call, no show. Called again at 5pm for an update. Office closed at 4pm. No one called or showed up. Called a different company. Got the work done. Never heard back.

Great company

Dave came out yesterday as I turned yet another valve in my 30 year old house and lost hot water. Definitely a job beyond my expertise. Dave was awesome, worked hard with a good attitude even when curve balls were thrown his way. No one would want to be working that hard on a Friday night but he was pleasant all the way to the end and things look great. During cleanup I remarked that it was ok, I could tidy up tomorrow and he remarked that owner Ryan expects only the best and he left things pristine. Plumbing needs can be scary, Ryco is my go to whatever situation arises.

We call RYCO plumbing when we have major and complex HOA & Condo property plumbing and sewer problems. They are quick to respond, have fair pricing, and we never have to call them back a 2nd time. Highly recommended.

Mike from Ryco came out to our house to fix a shower and was quick, professional and nice. He seemed to know his stuff, and came back out to my house quickly when I had a follow up question. I wouldn't hesitate to call Ryco for my next plumbing project.

Great service

We just had Tate come and service our downstairs toilet. He was very professional and got the job done fast! This company also has great customer service over the phone!

They were really good. I called at 11 am and they had the work done at 4pm. They were affordable and didnt't nickel and dime me. I would suggest them to anyone.

I asked for their services to install a tub. They gave us a price when we first asked stating it would be $95 for the first half hour and $95 every hour after. To my surprise when they sent the invoice they were charging me for 6 hours even though they were there for 4.5 hours. When I called they said they had decided (without my approval) to send an apprentice and therefore it would have taken 2 additional hours had they not sent him (speculation). When I called, the guy just chuckled about it while I was baffled I had to pay $190 extra because of an assumption on their part. Super disappointed, I was gonna use them to install a thermostat and service my AC but I guess I will be looking for a more professional company.

Update. On top of everything that happened the plumber decided to install the wrong valve to begin with so now I have to pay another plumber to put the correct one. Do yourself a favor and hire another company from the beginning.

Ferrin Ryco came recommended by someone in the property management business. I was happy with their initial visit that involved basic replacements in our acquisition built in the 90's.The service we received for the second round of work was far from exceptional. The new bathtub was leveled after I called to complain. My sink stopper did not work after the second service call. I asked the receptionist and a member of this family owned business to ask the owner to call me to discuss my concerns. The only additional communication I received was an invoice sent in error. The lack of follow up and poor attention to detail is truly disappointing.

The folks at RYCO plumbing stand behind their work 100%.

When we moved into our house they came out and did a bunch of work for us. Unfortunately a mistake was made by one of their technicians and a line wasn't properly checked after it was hooked up. We came home that night to find our basement flooded and the ceiling had collapsed.

Within an hour of our phone call to RYCO plumbing, they had a team of people at our home. The owner of the company was on the phone with me within minutes. Of course they resolved the issue of where the water was coming from but what they did next was what made us lifelong customers. We didn't have to ask for anything, RYCO plumbing had already made phone calls to a cleanup company, a drywall company, a carpet company, any service we needed done had already been called and set for deployment to our home. In just a few days our home was back to normal and it was as if nothing had happened.

Several months later when we started to smell something moldy in the hallway upstairs near the original site of the leak, RYCO once again and without fail was on top of things. The drywall company was back in our home and removed much of the wall on either side of the original leak. They cleaned everything up, put new sheet rock on our walls, redid the texture and painted it like new.

We have used them several times since and have recommended them countless times to many people. If you want a plumbing company that stands behind their work you want to call RYCO plumbing, they are awesome!

I came home to a hot house with no AC working. I called Ferrin Ryco and someone was at my house about an hour later. 20 minutes after that, I have a working AC unit again and my home is cooling. The technician was polite, friendly, and super quick to get my house back to a comfortable temperature again.

If you call this company, make sure that their plumber is doing what you called them for.
We called them for cleaning sewer as our sewer line was getting plugged. We had another plumber stopped by to do initial cleaning. So water was passing at that point. Ferrin Ryco's plumber just ran the water for 10 mins and and did not want to run the sewer machine. He told us that we will not be charged.
Lo and behold, we got a $125 bill. Talking to the customer service repeatedly did not help. Initially, they said their service charge is for 1 hour service. But then the charged the same for half hour.
Our line got clogged within 5 days of their visit.
I finally called AAA Septic Service to clean out our grease trap in our restaurant which was actually causing the issue. I shall never again call this company for my house or store issues. This company does not follow their commitment.