Roto-Rooter Plumbing & Water Cleanup

Maurice came and troubleshot our issue efficiently. He has the parts in his van to address the problem. Very satisfied.

Anthony was very professional with the service. Worked hard to get my shower up and running quickly. Highly recommend!

We are renovating a house and wanted to make sure the pipes were clear. Juan provided EXCELLENT customer service. What a nice man.

Juan our technician was excellent and they did come out promptly when called. Good experience.

Professional

DO NOT GO HERE! I never leave bad reviews but oh my gosh they were terrible! We made an appointment online and then called to verify the time for the Next day they verified and said they would call 30 min before apt. Then we never heard from them the next day. We called after the scheduled time slot to see why they didn’t show and they said the tech assigned to us did not work that day…. They said they would call us the next morning, and they did not. So we called them and they said they could come between 10 and 2. They called us back an hour later saying just so you know it will cost $505 to do the job, without us even explaining what we needed done. All that we needed was for them to come out and look at our water/ sewer line. To make sure we can drain our pool. We tried explaining and the guys just said “yeah that’s what we charge because it will take me at least 3 hours.” Anyways they are non responsive and have terrible customer service.

Quick clean personable. Nice to my kids and courteous, very pleased.

From beginning to end, professional and responsive! Andre was the man. We had a quick chat about what was going on and off he went. Letting me know all along the way about what, when and how. He problem solved what seemed like a scary situation into a very manageable solution! Can not thank him enough!

James was awesome. He was professional and patient. Didn’t leave our house until I was completely satisfied. Couldn’t of been a more pleasant experience.

Victor was great today! Arrived in an hour after we called. Friendly and fast service :)

Mason and Saul dig up our sewer line in the middle of the night. On New Year’s Eve.

Excellent service and arrived on time. Serviceman was very through and explained everything. Answered all my questions and was very pleasant

Richard the service tech was excellent!

Anthony was very knowledgeable and came same night to fix our plumbing! Once on site, he fixed the problem in less than an hour! I will recommend them to anyone in need!!

Juan and Coworker did an impossible job. Results were spot on. Call Roto Rooter they're the ones!

I contacted Roto-Rooter Plumbing & Water at 3 PM because I had no hot water for days and they were here by 330- 4!!!! Not only did they get here fast but he was able to find the issue in about 10 mins. Once he found the issue he had it repaired in 30 mins ! Thank you Richard Martinez you were amazing !!!! Its hard to find good service and they gave stellar customer service 😊

Roto-Rooter was able to make a same day appointment. The person who responded was very kind. He had the necessary tools and parts with him so he was able to do my repair quickly. He was neat and respectful of the property. The price was not outrageous, and the work seems to be very good. I will definitely use them again and can absolutely recommend them.

The guys were absolutely wonderful and so helpful! Thanks roto rooter!

Richard was super helpful in assessing the problem with our kitchen faucet water temperature. He was professional, explained our options, and was quick to fix the problem!

From the time we contacted you till the time Juan drove away, we were treated with courtesy and respect. Juan was informative and professional. He explained what he was doing and why it had to be done. Everything is flowing fine in my house right now, and I'm a satisfied customer.

Quick response, professional and repair was diagnosed and completed within the time they estimated. Would use them again, 5 stars

Got a senior tech, Richard, along with his trainee Cody, to fix an issue from a previous visit. They were very professional and went above and beyond. I was hesitant to let Rotorooter come back after a previous disappointing job, but I’m thankful management sent Richard & Cody.

Richard told me exactly what they needed to do and communicated the whole process and answered all my questions, he was knowledgeable and respectful. The work they did was difficult and it took hours so I’m grateful for their patience and hard work. He made sure everything was working before he left, cleaned up and made sure I was happy with how the shower install came out. Truly exceeded my expectations.

Thank you for sending Richard and Cody to fix my issue, they’re the best!

Excellent service

They were very friendly and knowledgeable. Knew exactly what was wrong and how to fix it. Same day service. Will definitely recommend to friends.

Rotor Rooter came out and unplugged my pool backwash line. They also pointed out some faulty plumbing installation and educated me on very important repair that has to be done in the neat future. Very happy to have the opportunity to take care of this problem BEFORE sewage backs up in my house. Thanks guys.

Very friendly and professional. Hard worker and very knowledgeable!

$429 for labor for a $46 dollar part. I found the leak coming from on top of my water heater before work. I turned off the water to stop the leak left for work and called Roto rooter. When the service men came to check the water heater they weren't even competent enough to know I had turned off the water to the heater and told my wife we needed a new water heater!!! Thankfully she had them call me had it not been for that we would've been scammed into buying a new water heater for sure. To their credit they did fix the problem but charged 429 labor on less than 2 hours work and tried to persuade my wife on buying a new water heater without even checking the valve that turns on the water first! Only come here if you don't care about money!

Great experience!

Armando arrived at my house within 45 minutes from the time I contacted the company regarding my issue. He was very professional and pleasant to talk to.
He worked very hard to fix the problem.
I would definitely use their services again.

Working with Mason was a breath of fresh air! I am the manager of a soda shop in Mesa and we had some plumbing issues. He gave us the best price, worked quick, was very communicative, and even left us great advice for the future. He really went out of his way to take care of us. He will definitely be our new go to! Thanks Mason and thanks Roto-Rooter!

Juan is very professional in doing his job. He listened to what I had to say and promptly got to work at fixing the clogged drain.

Great service

Arrived as planned and cleared the drain with ease. Friendly and outgoing. Did not make a mess in our kitchen. He did a great job and had a customer focus

Too much labor charge
350 usd for 1.5 hours

Great service! Explained everything!!!

Luis and Joe were top notch.

I am impressed at how quickly they responded. Mauricio was here about 35 minutes after my call. He is very knowledgeable and did a great job cleaning the pipes to prevent problems in the future. I also appreciate the coupon they had to offer. I’m very happy with the service.

The two people were very professional. The problem was resolved and my house was left clean, the same way it was before their arrival.

Extremely good service, a little pricey for not knowing if they were gonna be able to unclog main line,
Mason the tech was really good gave us a really good outcome for the service requested.
Service and outcome was worth every penny, glad we called.

Anthony was here in 30 minutes!! Figured out the problem and fixed it! I thought I was gonna be hanging around a plumber all night and instead it only took a small amount of time, 45 minutes. He was super kind, friendly and informative!

James did an outstanding job and was very knowledgeable and polite

Anthony was amazing and profession did a great job and we appreciated his hard work great job!!!👏

Juan was very professional and did a great job on a very tough obstruction. He is a great ambassador of Roto Rooter

My technicians were professional and knowledgeable and able fix drainage problems quickly. Thank you!

Richard and Josh were my techs. They were on time, courteous, willing to answer any question I had. They were very efficient and did the work in a timely matter. I highly reccomend them!!

They were awesome

Great guy. Was on top of it! Inspected and knew quickly the issue! Explained it well. Ty Doug!

I work at the Roadrunner on McDowell Apartment Complex we were assigned James and he was great he was fast efficient and explained the process that he would be doing very easy. HIGHLY RECOMMEND!!!

Valentine Hernandez was the service technician and he was amazing. He was not only able to fix everything in a timely manner, but explained everything he was doing to me. He was extremely helpful, knowledgeable, courteous and professional. I would highly recommend this company because of his detailed service. I would also request Valentine again if we had another plumbing issue.

Responded quickly and was fast but professional.

The guy came and discovered my problem and advised me what to do. Excellent service.

Andre did a fantastic professional job in taking care of a continual issue-bound toilet in our hall bath. He analyzed the issue and had it taken care of in less than an hour. We are most appreciative!

Armando is great. Understood the issue and took care of it efficiently. Highly recommend him.

Fantastic and professional service today! Very tidy and were super nice and helpful!

Armando was great. He showed up late on a Friday evening and cleared the clogged pipe.

Troy was our technician today and he was wonderful! Completely professional and accommodating to our situation. 5 stars for his customer service and attention to his clients. Thanks again, Troy!

James was the absolute best!

Great company

Came out on a Sunday to take care of the problem. Prompt, courteous and professional. Explained what he was going to do, then told me the results when it was done. Very efficient.

Very professional and timely.

Juan was super helpful and got the job done! Really nice and professional

Juan was very helpful and professional. He arrived on time and completely solved the problem. However the company has enacted a very high flat rate that wasn’t in effect the last time we hired this company. They have a 6 month warranty so if there’s problems in that time frame they’ll fix it for free. Excellent service, but definitely more money than we would typically spend for plumbing.

Tip top service 👌, employees are polite, responsible and hella quick wit it. Good look.

Victor gave me an overview of the issue and resolved the problem! Very professional and kind.

Roto-Rooter Plumbing & Water Cleanup did an EXCELLENT job! I cannot recommend them enough. James was so thorough, efficient, and knowledgeable. His work was top notch. We are very impressed and happy with the services he provided! I’d give more than five stars if it were possible! Thank you James and Roto-Rooter Plumbing & Water Cleanup!

Professional, informative, polite, quick. Felt confident in the service provided. Not cheap.

Great

He did a great job!!

I only called to check the line to the septic tank and they said it would cost $749 just to check it out with a camera and scoped Needless to say I hung up. That's robbery.

Pretty horrendous day. We had the bathrooms and toilet leak water and a family emergency. We called another company who was going to charge us $200 weekend fee AND on top of that we would need to pay for repair. I called roto router and they said they could have someone by 6pm. The other guy hasn’t showed up so we went ahead with Roto Router. Anthony came with on an hour of calling. He was very kind and explained the process needed to clean the drains and the warranty that came with the job. He also provides us with additional information to follow up with the issue. Definitely using this service again!

Guys that came out were very good, knowledgeable & nice. Service was great

WOW- when you need a PRO, call Roto-Rooter.

Outstanding service at a reasonable cost. Richard and Anthony were knowledgeable and very helpful.

Anthony gave me great advice and saved me hundreds of $$

Fast, friendly, frugle. I will be using roto-router from now on. Kinda shocked at how good they were and how reasonable the price was!

When I arrived to work today we had a notice of a broken water pipe and that our water had been turned off. Roto-Rooter literally saved the day in a matter of 2 hours after being notified. My technician, Richard, was professional, quick and thorough on the job. We could not be more satisfied!

Great company and great service

At first I was unsatisfied with quality of work the toilet install left water tank wobbly and toilet repair flush was very weak so I called roto rooter regarding the issues. Happy to say they came out the very next morning corrected all the issues in both bathrooms and they been working perfect ever since. I’m very satisfied roto rooter took care of things without a fuss I would definitely use them again. Thanks Roto Rooter

Anthony helped us and was super professional and knowledgeable. Fixed our issue incredibly fast and saved our washer.

Anthony did a wonderful job!

the best! & very patient

They were on time, friendly; and honest. Unfortunately they weren’t able to fix our issue, but that isn’t their fault.

Victor was amazing!! He was professional and courteous. He fixed our toilet in less than an hour. We really appreciate the job well done! Thank you Victor 😊

What a great guy! Ask for Anthony Burrola 0357.

Great job friendly even with animals

Anthony was great! Very efficient and informative and very friendly. He cleaned out our sink drain which has extensive clog from previous home owners

I have been a Facilities Director in hospitals for 30+ years in 6 states and over my entire career I have always used Roto Rooter. Without fail they have always been honest, professional, clean, well spoken, and there was no sign that they had even rebuilt the entire insides of my toilet. The most important part of any plumbing job is the cleanup after the work. Armando was no different either, it was 5 stars all the way across and he was awesome!

Seth the plumber was polite and solved the issue quickly. Mike, the restoration guy has been very helpful in getting our drywall and cabinets pulled out and drying everything as well as keeping is informed about what is going on. The only negative was that roto rooter told me the plumber would be at my house by 10:30 pm, and they didnt show up until 9 am the following day.

Friendly and was quick to get the job done. Although I hope I don’t have to, if I ever need a plumber again, I’ll go with these guys 👍🏼

Great help. Was quick and found out what the issue was. Very nice and friendly and did excellent work.

Toilet leak.

Great job Anthony! Super helpful and very professional! Thank you!

Mason and Saul came out at the end of a dual bathroom remodel when our drainage test wasn't performing as we'd like for two showers. They charged the regular price and stayed until the water drained properly. We found out we weren't at fault for the clog, but took care of it for our client anyway. They did a great job. Thank you.

They were able to clean my clog in 13 minutes and charged over $400. They don't give quotes before they arrive, only after coming to your home. They also said they would arrive by 2 pm and came at 6pm.

Juan was really professional and even after all the messed that we had he left everything impecable, I will definitely recommend this company and him for other jobs.

My guest shower got clogged out of no where and Juan educated us on why it happed and how to prevent it from happening. He did a fast and great job in identifying the problem and fixed it in less than 10 minutes. I highly recommend Juan for any service or problems that anyone has. Thanks again Juan, I appreciate it.

Anthony was super helpful and got the job done! Really nice and professional service

Mario was great and fixed our shower very quickly.

Anthony was amazing. He showed up on time and was transparent about the service. Incredibly helpful and validated that everything was working before he left. All-in-all it was a fantastic experience!

Quick, thorough, polite. Got the lines cleaned out fast

Armando was VERY professional and friendly. He spotted the issue immediately and fixed it quickly. Answered all questions. Very happy with service!

The customer service rep, technician, and supervisor were all very kind during a rough time. Calling a plumbing company out is rarely a choice, but they make it a smooth and easier process. Thank you so much, especially Doug, who even went out of his way to clean out the showers and toilets. It was not expected, but so much appreciated.

Anthony (and his trainee James) were great today! They made sure I got the best deal for my issue, were quick and professional, and even gave me a tip for how to care for my older home's pipes by using an enzyme based drain chemical instead of the typical drain-o. Really appreciate that commitment to the longevity of my system. The combination of automated and actual human facilitated process for making, confirming, and providing updates to my service worked amazingly well.

Anthony Burrola did a fantastic job. Amazing customer service! He not only fixed the issue, but explained in detail what he was fixing.

Very pleased with the work, Juan did a good job, he explained the work that had to be done. Thank you

Juan D took good care of us. Had an emergency leak on our main water line going into our house. Juan gave us an acceptable quote and immediately got to work. Great job, only 2 hrs and he then gave us some real good advice and recommends for future work.

Doug was nice and professional, knew his stuff.

Thanks for coming out to help when we thought our toddler put a toy down the toilet. We appreciate it you we professional and took care of us quickly.

Victor repaired a leaking valve in my home. He was efficient and courteous.

Checked sewer lines for sewer line clean out valve location at reasonable price! Good Job

A friend had previously called another service man, who would have charged 200 dollars minimum just to come. When he didn't show up at the time frame, Roto Rooter came to mind. In comparison, Roto Rooter had a much better pricing and a better service. Great warranty and timing for service

Great service. Fast installation

The technician was very knowledgeable and explained everything in detail which was helpful.

They solved a 10month drain stench problem that others had not gone far enough to solve.

This service was good

Amazing! Armando V. Did an amazing job fixing our drainage issue. He was absolutely professional, knowledgeable, and friendly, and also gave great explanation as to what our issue was, and how he would resolve the problem. Due to this outstanding service, I would highly recommend Roto-Rooters to anyone needing friendly, professional and affordable plumbing services.

He was great

Called this company to get my laundry room drain unclogged. They fix the problem but end up crack the out tee pipe clean out .. and the technician say it not him .. and then told us he would duct tape it but he don’t have any ? Idk what kind of business they running .. I regret calling these ppl !!! Highly not recommend...

Terrance was great! He came out, set up his little area where he was going to work. Answered all of our questions, explaining everything that was being done. We are happy with the decision we made in calling these guys. I recommend using Roto-Rooter for whatever plumbing issues you might have. They are great.

Verpy prompt and professional

Very professional, polite and followed all safety guidelines. Would recommend again, sets a great bar for the company!

Gaga was very professional and helped get our garbage disposal replaced asap when it quit the morning after Christmas with mounds of dishes still left to do!

Showed up promptly. worked hard and completely resolved the problem, Seth did a fine job.

I had the best guy come out here with exceptional customer service. He had great advice and was very helpful on what needed to be done. I would definitely call them again!!

Ladies and Gentlemen this review canNOT convey my gratitude for Luis and Joe!! They arrived for the lead role of cat rescue. My adopted boy was to go to the hospital and he got under the house/crawlspace. My tears have gone from sorrow and terror to gratitude and hope! I will Never forget these gentleman and will non-stop refer them as top in their field of work!! 100 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️'s

James did great work on a tough job. Turned out that the drain was VERY clogged with a ton of grease and James didn’t quit until the job got done. I would definitely call James back for all our plumbing needs.

Anthony Burrola was awesome and knowledgeable. He was very friendly and a joy to work with. He gave honest opinions and insight to my issues. Would highly recommend.

Clogged line

We needed some plumbing repairs done on a Sunday and they were out within a few hours of calling! Such fast and friendly service!

Excellent service by Andre!

Douglas was awesome!!!

I was concerned that the sewage line from my house to the City's line was becoming blocked by tree roots and because of this sewer gas was leaking into my backyard with the smell coming into the house. I contacted Roto-Rooter and Mason and his assistant came out within 45 minutes. They were both very pleasant. They put an antibacterial liquid in the sewer line and also at my request did a scope of the interior and exterior sewer line and found major root intrusion in the rear of the yard. We talked about cutting out the roots and putting a new lining in the exterior and interior line. They gave me an estimate to do the removal of the roots and for a new lining. They also provided me with a video of the sewer line showing the roots. They were very professional and not at all pushy about proposed work. They will call me with a firm price.

Anthony did a great job

Had an emergency over the weekend and the delivered as promised, even got the call before they got here. Very professional

You are over the top on price!!

You guys came right on time and helped tremendously with our home!!

Juan arrived in timely manor. He kept me informed of the progress of the job. He managed to repair the toilet but found a problem. Explained everything to me and told me about options. Arranged for camera tech to come to home and assess my issue. Answered all my questions.

Mason is the man!

Had a clog In my bathroom shower and the plumber fixed it quickly and efficiently. He did a great job and was friendly throughout the process. I did have a few questions and he answered all of them. I'll definitely call here again if I have another issue.

Certious,and perfesional,perfusion, prompt.

Anthony was our service person. He was respectful, hard working, problem solving and fair with us. It was very hot outside and he never wasted a minute of time. Roto Rooter is lucky to have a service person like Anthony.

Great customer service! Explained everything to me!