gillian elcox
4 years ago
If I could give this company ZERO stars I would. When we used Thumbtack to locate professionals in our area to install the tile we had selected in our kitchen for our backsplash, Rojas Flooring was among those who placed a bid. I (in detail) explained our situation, the material of the tile (glass-not at all uncommon) the type of grout we wanted and how soon we were looking to have it done. My main point of contact was with Joel who provided us a bid (way higher than the other 5 we had received) but we thought, you get what you pay for and decided to hire them for the work after a brief negotiation. When they came to do the job, Joel stayed for 10 minutes with 2 of his guys and then left and literally never returned. He didn’t return to check the quality of the work and nor (even after multiple repeated attempts) did he come in the 4 weeks after now, to take a look and fix what a horrific attempt at a tile job his workers did. First of all, they clearly didn’t have the tools needed for the project i.e.; tile cutter, saw, or proper methods to dispose of their waste along the way. They instead placed clippings and mixed grout and mud in our ceiling fan box and recycling bin outside (which results in a fine). There are cracked holes in the tiles, (mosaic wasn’t the desired effect) the grout is uneven ALL OVER. There are areas with no tile at all and over an inch of grout in its place. Above the sink there is no grout whatsoever, like we wouldn’t notice it. I oversee countless projects a year and have never seen such poor craftsmanship or a company who won’t even return calls or come out to make it right. My boyfriend then called the other owner in the company hoping to get some sort of result and HE never followed up either. This isn’t a matter of fixing a few tiles, the entire backsplash will need to come off and be replaced. We are out substantial money and time and want to be sure no one else falls into their trap and uses them for any project whatsoever. They will be reported to every major bureau as well. Beware of this company, they are among the worst I have ever dealt with.
