Pretty In Pink Cleaning

They cancelled 5 minutes before their show up window and tell me they can’t clean until next week.
I have plans next week and needed my apartment cleaned by the weekend at the latest. They had no solution just to say we can’t help you.
Yet if I were to cancel same day I would be charged a fee.
This is unacceptable. This was scheduled 3 weeks in advance also. I understand things come up but they should have a next day solution for you to have someone out.
Never using again.

I have been using this company for almost a year. I schedule cleanings once a month since having two children under two. Some crews that show up do a great job. But the experience I had today was unreal. Two ladies come and I noticed that they have children in the car. I invite them to bring in what I thought was maybe two or three kids. No, they have six total children plus a baby that they planned on leaving in the car during the cleaning appointment! The kids came and sat down for maybe five minutes and then started taking out my children’s toys and throwing things and refusing to sit so I asked the ladies to leave and explained I would cancel this appointment and reschedule for another day. On top of this, they even asked me if I had a vacuum they could use! Anyway, They refused to leave and said that since they had drove so far, that they would just leave the kids in the car and continue cleaning. I said no please don’t leave them in the car I would just feel more comfortable if you rescheduled. They could not really understand me much. I got on the phone with the manager and they could not reschedule me until next week. When the house cleaners left, they left trash bags on the floor, some cleaning products in my bathroom, and some personal clothing. Because of this major inconvenience they offered me one free cleaning.. I accepted, but after this I will certainly not be using pretty in pink cleaning anymore.

I have a membership with these cleaners for almost a year. The quality of service is good and prices are pretty reasonable.

But their scheduling is AWFUL. Lots of cancellations, rescheduling from their side a week down and more. It's impossible to book an appointment with them less than a month in advance and even so, there is always 50/50 chance they will call a day before and require to reschedule.

I would recommend to KEEP OUT of this business unless you are a retired/homebound person with lots of free time to accommodate to their constant flips.

This is NOT a service for for working people. Those - BEWARE and Keep OUT!

Excellent company they get things done in a quick and professional way

They did an amazing job and left our house looking amazing. Thank you Pretty in Pink!!