Description
Precision Air & Plumbing is a full-service HVAC and plumbing contractor dedicated to making – and keeping – you comfortable with exceptional customer service and the Valley’s ONLY 10-year parts and workmanship warranty. From AC repairs, maintenance and new unit installation to an extensive array of plumbing, heating and home health services – including Pure Home by Precision, a total home disinfection service, as well as attic insulation, ventilation and more for superior energy efficiency – get comfortable when you make the Precision Decision today.
SERVICES
A/C services, A/C system maintenance, A/C system repair, Cleaning, Ductless heating & A/C services, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, Heating system installation, Heating system maintenance, Heating system repair, Install AC, Install thermostat, Installation, Repair HVAC, Thermostat repair, HVAC system repair, Thermostat installation, 24 Hour Emergency Service, A C Installation, A C Maintenance, A C Repair, A C Systems, A/C Service, Ac & Heating, Ac Replacement, Ac Tune, Ac Tune Up, Ac Units, Air Conditioner, Air Conditioning And Heating Service, Air Conditioning Tune- Up, Air Duct Cleaning, Attic Insulation, Attic Ventilation, Camera Inspection, Central Air, Drain Cleaning, Drain Pipes, Electric Service, Emergency Repair Service, Heater Replacement & Installation, Heating And Cooling, Heating Heater Service, Heating Issues, Heating System, Heating Tune Up, Home Performance, Home Services, Maintain Your Air Conditioning, New Ac, New Air Conditioning, New Furnace, New Unit, Plumbing Fixtures Replace, Plumbing Maintenance, Plumbing Repair, Preventative Maintenance, Radiant Barrier, Sewer Cleaning, Sewer Line Repair, Sewer Line Replacement, Shut Off Valve, Tankless Water Heater Repair, Technical Services, The Air Filter, Water Heater Replacement, Water Purification, Water Softeners, Yearly Maintenance, Your Air Conditioning, Plumbing services, Sewer cleaning,
Reviews
Josh was our technician. He diagnosed the problem and got it corrected quickly. He explained everything to me, and explained everything to my husband by phone. He was very polite, knowledgeable, and helpful. We will be calling Precision Air & Plumbing for any other work we need done.
We used precision to replace our hvac system. From the beginning when Don Maddox came out for our free estimate and gave great advice on replacing the system even if we didn’t go with them! Don was very responsive to our questions and our calls. Once our service was scheduled they called to confirm our appointment a couple days prior. Our service team of Frank and Cory were right on time and got right to work. They did a great job in the heat and made sure everything was running right and set to our home preferences. They went above and beyond to make sure we were happy. Great job all around!
I had my AC stop working on a day that was 97 degrees so I was terrified that I wouldn’t be able to find someone same-day. Eli from Precision Air was at my condo within a few hours and had a temporary fix in place. He gave me to long-term fixes to choose from, and when I called the next morning with my decision he installed the necessary parts within a couple of hours. I will definitely be using them again!
I scheduled my appointment via convenient text messages. They contacted me for my annual service per my service plan I purchased. They confirmed my appointment time the day before via text. Called me the day of to notify me the tech would arrive in 45 minutes to 1 hour (she arrived about 20 minutes later). Leslie arrived and was amazing. Literally when I deal with techs for any trade, I tend to deal with someone who feels like a salesman of services or products. Leslie presents as the opposite of that. She maintenenced my system and told me very honestly what I needed to have done or watch for. She made me feel very comfortable when she told me my system was running well, still mostly clean from last years maintenence and that didn't need anything at this time. I didn't feel like she was here to just sell me on things I should have done on the systems. I generally dread these services because I have to tell the techs No when they want me to do something I know doesn't need done. But I was overly impressed with Leslie's truth and demeanor. This is the type or person to have on your team to ensure systems are maintained properly, trust that the job was done, and not sell me what I dont need. Thank you Lelsie for being an Amazing HVAC tech.
My appt. was for 7-10 AM. At 10:30 no one had arrived. As I was calling to see what was going on, I received a call from Precision Air telling me that the tech was on his way and he was in Chandler. I mentioned that he was already 1/2 hour late. I was told that the appt. was for 7 - noon. I explained that I had been told 7-10 and had received a confirmation text the day before giving the 7-10 time. At 11:00 AM I called to cancel the appt. I was speaking to the rep. when the tech pulled up in front of my house. I decided to keep the appt. Michael Rios was great. I told him that I knew it wasn't his fault and explained what ha happened. This was my first time using Precision Air and I was a little concerned that this might be the way that they operated. After Michael checked the unit I decided to go with the 4 year maint. plan. Except for the timing screw up, I was a very satisfied customer.
Patricia McKlem
3 weeks ago
As always, prompt, professional and knowledgable service. Technician was excellent and personable. Explained everything in terms I could understand. I’ve used this company for most of the last 20 years, and will keep using them!
Leslie Lichnerowicz
a year ago
at the beginning of the sale and install they were amazing. After one day of having my unit installed it broke. A manufacturer error, they sent somebody out here and made him be on the roof for the whole day trying to put a Band-Aid on. Instead of actually fixing it because it would of needed two guys instead of one. His “fix” lasted less then 24 hours. Day three of new AC unit and I have no air-conditioning. She laughed when I asked to be put in a hotel. They are hoping they can send somebody out before the evening tonight. This is the worst experience, not to mention the hottest.. I got a new unit based on their recommendation, huge mistake. Ill follow up on this post when I have a working AC unit. I have seen no urgency or real ownership taken on the end of the company. I paid over 10 grand for the unit you recommended another huge mistake
Ricardo came out today to perform routine maintenance on my AC unit. He was professional courteous and very knowledgeable. It is nice to have a company that puts the client first. I have had a maintenance agreement with them for over 10 years and will continue to have for the future thanks precision!
Thomas Shumaker
7 months ago
Gilbert A. & Bruce A. were very friendly technicians and really know their products from the hardware to the sales variety. Thank you so much for your promptness and application of the details. Hopefully will be able to work with them in the future!
Meredith Diggs
2 years ago
I've used Precision Air for years and always had a great experience. When my A/C stopped working, I was able to get an appointment quickly. Tim was on time and professional as well as friendly. He explained things well, walked me through my options and answered all of my questions. All in all, it was a great experience.
Rick Pickering
3 months ago
Ramon, was excellent to deal with. We had an unusual problem with our AC and Ramon did an excellent job running through our options. I would recommend Precision Air to anyone.
The technician did a great job repairing my mini split. He took the time to explain what was needed for the repair. Very professional throughout the entire process. I am very happy with the company.
My scheduled A/C maintenance work was done Devin, who was courteous, professional and informative.
Travis addington
2 months ago
Absolutely appreciate the amazing work that was done to relieve us from hot temperatures day and night in our home.
Great Job!! Definitely recommend!!!
I had a problem late night and called the next morning. I was called that they can come earlier than scheduled and definitely worked for me. Michael came and understood my $$ issues and did everything possible to accommodate me. I was very pleased with the service. Michael was very accommodating and very professional.
Robert Oliva Jr.
4 months ago
Extremely professional and did an amazing job. 5 Stars. If you need HVAC these are the company to go too. Precision Air and Plumbing. Thank you from the Oliva family.
I had a laundry list of stubborn plumbing issues piling up. Toilet repair, clogged drains, broken sink, leaky hose bib. Finally called Precision last night and they were here the next morning.Tyler fixed everything to perfection. He explained what caused the issues so we could understand how to avoid them in the future. Highly professional. The most courteous technician I’ve ever worked with. Respectful of me working remotely, taking the dog in and out, and my ill father’s condition. He really went above and beyond. Thank you, Tyler! You’re a great asset to a great local company.
I was referred to Precision Air by a co worker. I woke up in the morning to a cold shower…not fun. I needed a water heater. My technician was Andrew, he showed up on time, inspected my heater and presented me with my options. As my water heater was leaking, my only option was to replace it. I was able to choose the heater that I had previously researched, and within 4 hours I had hot water flowing. I would recommend Precision Air and Andrew to anyone with a plumbing or A/C issue.
Amber Cochran
3 months ago
Cooper & Ryan worked on our back unit while another team was on the roof working on the other. These guys were so great! Patient with our group of wild kids on summer break and our zoo of dogs. All the while keeping us informed in detail along the way! Everything moved smoothly and beautiful and no doubt it was because of these awesome guys!!
Katheryn Porter
4 months ago
staff are always professional and courteous. Explains everything with photos. I'll call them back next time.
Christel Calvin
a year ago
The tech, Ryan provided great service. Answered most of my questions. Suggested I talk to Dave the sales manager to answer my questions about the warranty on resale.Showed me how to use the thermostat in a way suitable to my preferences. I will also give credit to Dave. He noticed that the hinge was missing on my air filter door when he came through originally. I wasn't even expecting them to replace it. That was an extra touch I greatly appreciate. I have gotten used to it. It looks so much better now. With a new unit, no slamming it to get the filter to settle in. The price was perfect. I wanted no frills simplicity. I was given a military discount. Thanks again. My dog and I will spend one more summer here before I sell. It will be comfortable. Thanks Precision Air for making that happen. You guys are amazing
Robbin Kaifesh
2 years ago
James Hutzler and Josh Sandoval came to our house for AC maintenance, cleaned and repaired some small parts or the unit.Both were very professional and friendly. We were very please with the service call and renewed our maintenance program.They were very good about calling each year to remind us to get a maintenance check. I would recommend this business.
Marcia Matthieu
3 years ago
Austin arrived timely and gave my heating and air a thorrough seasonal checkup, as well as the water heater. He had a few recommendations to help me to save money and was happy to make me an appointment for some needed plumbing work that he was unable to do while here. I have used Precision for over 15 years and am pleased with their work.
let me first say, I truly wanted to use this company. When we called to make an appointment for a day and a half later, we were told we would be the 1st appointment..between 8 and 10..I took, the day off and so did my husband( incase they could fix the problem immediately, )No phone call or text message to my husband to say that they were running late ..We were even willing, if needed, to buy a new unit. The gentleman showed up at 12:15 and stated that there was a scheduling problem . I turned him away ..what worried us, If he couldn't even call to say he was running late, what would happen if our unit went out? we had the issue fixed and didn't even need a new unit! ..We were truly disappointed ..Not slander..just the facts
Debbie McAllister
a week ago
New a/c. They did a great job. Very professional and answered all of my questions. I would highly recommend this company!
Katie Perrine
3 years ago
I'm open to updating after a service call on Saturday, this but beyond sad and disappointed at the service right now. Used to love this company, referred people to them but this was beyond rude and disappointing.Had an AC Tune on Tuesday afternoon, AC unit has not worked the same since then. It went from cooling my house to a solid 76-77 during the mid day to not getting below 80. Happened immediately after they left, figured on the first day it must have just needed time to get going, but next day the same thing and I called first chance i got today (Tune-up on tuesday, called on thursday)Called Precision to ask them to send someone out and confirm nothing had been missed in the process on the two parts they installed to cause the unit to stop cooling as well. Precision said they would have to charge me $59 for a diagnosis. Spoke with a supervisor and he just kept telling me he'd have to charge me, and they only wouldn't charge me if it ended up being an issue they had caused. I asked him if something could have been done incorrectly on the installation of the parts and he said we assume everything was done correctly. I don't know about anyone else, but if you have employees who have never made a mistake I want to hire them. Because i have certainly made mistakes with my job before.... as has everyone.When I asked for a warranty call on the parts, after he repeatably said they needed to diagnosis it and it wasn't a warranty call, his response was so you want me to send someone out to just stare at the capacitors?. No. I want you to send someone out to confirm why my unit decreased significantly in efficiency as soon as your technician was here. Very poor service from a company I trusted.
Patrick OBrien
5 months ago
Kelis did an outstanding job!! Would recommend him in any project. You won't be disappointed
Corbyn Farrell
a year ago
I called precision as an emergency when I came home to my AC being out after 5 days of vacation. Don was able to come out that very same day and take a look at my home. He is the definition of 5 star customer service. He made some optional recommendations that would help flow throughout my home and showed me pictures of the current installation and explained how it would work more efficiently in a way I could understand so I went with all of his recommendations. Crew came out the very next day and installed the unit. They were clean, polite, and fast. Can’t even tell they were here. Could not have had a better experience.
Steve Levenson
a month ago
Service Technician was very knowledgeable and professional - Called another company 1st and the tech could not find the problem. The Precision Tech understood problem, explained why and repaired. It's been a week and working great. Highly recommend.
Kalynne Trembly
2 years ago
Never a bad interaction with Precision. I contacted them in July of 2020 when my a/c and water heater went out. They were quick, efficient, and incredibly professional. I had my one year maintenance today. My tech, Leslie, was incredibly thorough and friendly. I recommend Precision to my friends and family since I know they'll have a good experience and their problems will be addressed asap.
Gregory Miller
7 months ago
The Precision guys were polite and professional. The work performed fully satisfied our expectations. They answered all questions quickly and reliably.
Deonte Maitlen
3 days ago
Mark was able to diagnose the problem within a few minutes of poking around my AC unit. Blown transformer. He fixed it up and put a preventative measure in so it doesn't happen again. Without him my house would easily be around 100 degrees as of now.
Vince Thelander
2 weeks ago
Isaiah was great, good at explaining what was needed and why, and I didn’t feel as pressured as I have been in the past. Sometimes it seems it is all about the upsell.
Richie was on time, friendly, professional and knowledgeable. He conducted a comprehensive evaluation of our air conditioning needs and provided a competitive quote for installation. Customer service was amazing!
These guys are great. Had a/c troubles a year or so ago. These guys came out at night in the pouring rain just to look it over and make some suggestions. No charge! Did twice as much work as the other three companies that quoted me. Great and reliable and I will use no other a/c company.
Virginia Salinas
10 months ago
Our kitchen and bathroom drains were replaced and a new toilet was installed. It was done efficiently with the least amount of disturbance to us. They picked up after themselves and did not leave a mess. All of the workers that have come to our home were very hard workers, especially Toese, he was very professional, and has a good attitude which is very important, and answered all questions asked.
Derrick Picker
a month ago
I really like this company. They have always been very professional and very good. They will always get the job done and get it done right. However, like most of the companies here in AZ I do not understand why they over charge people and rip them off? It usually takes the techs around an hour or less to do a job and they charge $300+ for the work. It really doesn't make much sense TBH.
Melanie Thorpe
2 years ago
I could not make a higher recommendation, the technician was wonderful, especially having to come clear across town on an emergency call Friday evening.... Tanner had us up and running in no time and explained everything as he went along.I've seen the commercials on TV and it is great to know this company practices what they preach. Did I mention no extra charge! Thank you Tanner for a job well done.Melanie in Peoria
Joshua and Edward are some great, friendly technicians to work with. They were able to get our services completed with the help of their manager Jeremy! We had our new A/C installed in 2019 and a new hot water heater with water softener installed in 2021, hands down Precision Air is the only place to go for your HVAC and Plumbing needs!!!thank youTim Krogmann
Absolutely the worst customer experience I’ve ever had with any company. First of all my time slot was 7am-1pm, he showed up at 4pm. This old man HVAC tech named Mark started the conversation by complaining about it being “140 degrees” in the attic (no $&it Mark, it’s summer in Phoenix and you picked this profession, not me), and clearly hates his job and did not want to do his job. Came up with a bogus estimate of $400 to change a fuse, and had the nerve to say it was so expensive because again “it’s so hot in the attic”…. I’m assuming he knew I would never agree to that so I questioned him about it and while I was on the phone with customer service he stormed out of my house like a little baby and just took off. Customer service then tells me “sorry we can have someone else come out in 4 days.” Leaving me in a 100 degree house in the middle of summer with a newborn baby, a 2 year old, and 3 animals. Do not give this horrible excuse for a company your business. They, and especially the cry baby Mark, put my entire family at risk. Luckily I was able to get it fixed by an honest company, for, you guessed it, $150.
I have been a customer of Precision for over 4 years and currently signed up for their maintenance plan. I had an issue with the A/C last week, called Thursday, they came out Friday, which was great. The not so great is that1. I was not supplied an estimate before the work was done2. I was not given any commitment as to how long the part would resolve the issue3. I was charged $900 (After my great 10% discount for being on the maintenance program) for a $135 part (retail) and 45 minutes of labor.I called the office immediately after the service call, spoke to a manager and he stated the technician would need to call me, which he never did. Not sure why the technician would have anything to do with this as I would hope the pricing is centralized - if not then any technician can charge what they want for any service. I am disputing the Credit Card charge and wanted to make others aware. The family owned business does not seem ethical and I will be taking my business else where. At most, this should have been a $300 call, that would be making $150/45 mins labor and $150 on the part.Edit 8.26.2022 after response from business. The technician did not supply an estimate before finishing the work, the technician never called me back, and yes, based on cost, you are not in my opinion, ethical, regardless of whatever award you got. And yes, I have a brand new unit now, sorry you didn’t get the business. Good luck.Dan
We had an install today of both our ac units and a water heater. Everybody was very professional and wonderful the 2 teams I had out today I would recommend them to any of my friends and family. If there were more than five stars I would give them
Precision was our best choice by far. We consulted many air conditioning companies before we selected Precision, like Parker and Sons, goettl Air to name a few. The moment Claude Wouters their field supervisor showed up for our appointment and checked our unit, we could feel the difference. Beyond professional, you could see the personal care. The price beat all competitors and was not why we went with Precision but was definitely a factor. They were able to schedule our install a few days later to accommodate our needs knowing that our unit was inoperable. Their instillation team Mike and Wayne showed up and introduced themselves and provided us with a walk through of the entire process so that we knew what to expect. They were so friendly and professional. They made sure to protect our home good while they were working inside and cleaned up everything when they were finished as if they were never there. We are extremely happy we made the decision we do to choose Precision and we know you would be as well!
Steve Koenig
4 months ago
Precision Air did a great job installing my new AC and air handler. When I needed maintenance, they came out right away and provided me with diagnostics of what the issues were. The issues were resolved same day.
Over all things went OK. The only things I was a little disappointed about was the cleanup on the outside left sheet metal trimmings in driveway and around the house. Trimmings for instalation not picked up and electric box left open. Those items not that big of deal but the main issue was they replaced the return grate in the hallway with a smaller one that left a gap in woodwork on both sides. I don't understand why they replaced it because it was the same size filter being use. Nothing else was done besides replacing the grate. The 2 guys was courteous and overall done a good job on the insulation
Precision Air & Plumbing was quick to respond when my A/C went out. Their technician was able to fix the unit in one visit.
Technician Devin was excellent, very knowledgeable and very professional. Highly recommend this company and Devin as a technician.
John Danielsen
4 months ago
Every employee from beginning to end has been informative, polite and clean. In 5 years of service maintenance, we have never had a problem. Highly recommend.
Susan Hathaway
a year ago
Anthony arrived right at his scheduled time this morning and did a complete inspection and cleaning of our two air conditioners plus drained our water heater. He was extremely thorough and kept us updated every step of the way. Being new to the desert we needed educating and he had answers to all our questions and information on what we should do to keep our systems running and in good working condition. When we purchased our garage air conditioner from Precision last spring we also purchased the two year maintenance contract which is well worth the money and we will be renewing it when this one expires. Thank you Anthony!
Kimberly Marshall
a year ago
I was especially impressed by the fine service provided by Anthony Perez. He was knowledgeable and took time to explain exactly what he was doing and what options I had for preventive maintenance. He worked in an efficient manner without disrupting the routine of my family. Anthony is a great asset for Precision Air!
Thank you Kyle R. for helping me out today. Very friendly and honest guy. Did a very thorough inspection of my AC. Thank you also to Kyle & John for hooking me up with the best pricing. Love that they are fixing my AC issues today. Best possible experience I could hope for. Thanks again
Francisco really understood our problem and was able to troubleshoot fix restoring cold air quickly. Thumbs up great technician!
Leslie Cintron was excellent! She was very thorough and explained her recommendations to help keep our AC system running smoothly. We've used Precision Air and Plumbing for many years and they've always provided us with excellent customer service! Will be requesting Leslie again for all our AC needs!!
Gregory Gonzalez
3 years ago
Precision Air was able to schedule my surge protector installation and A/C cleaning and tune-up the next day. They had a monsoon special where both of the services were only $160 out the door, where previously these were quoted at $317 and $120 respectively, so it was a really good deal!Ricardo C was my technician and did a fantastic job, as he did the previous appointment. I've been happy with these guys since I met them when they fixed my A/C in the middle of the night after it went out on me.-Gregory Gonzalez
Edward Burman
4 months ago
Unit is still making lots of noise, it will wake you up in middle of night, the item that was installed didn't cure the problem.
Yolanda Martin
2 months ago
Very pleased with responsiveness and professional expertise and friendliness. About 2 weeks later my new Delta single handle faucet started leaking at the handle. I called Precision and they sent out a plumber to my home. He said it was a defective cartridge in the faucet and would need to order part from Delta. I asked him if he would make the call to Delta about the lifetime warranty. He said he would. He also called Home Depot and managed to go to their store to return the defective faucet for me by using my purchase receipt and got new faucet. He returned from store and installed the new faucet and tested to see there were no leaks. All work was covered by Delta warranty, but the Precision plumber exceeded expectations by calling Delta, going to Home Depot to exchange the defective faucet for a new, and installing new faucet as quickly as possible. I am extremely happy and satisfied I chose the very best plumbing company to fix my leaking faucet and when discovered the faucet I bought they installed was defective they handled all aspects of reinstall with a replacement ..... very professional and very friendly quality workmanship.
Chris was awesome very knowledgeable. Just seemed very expensive
Rosemary Odell
2 weeks ago
Came quickly on the holiday weekend. Fixed the problem and was efficient. Thank you Kyle.
Typical gaming 51
8 months ago
We discovered a link in our main bathroom, over the holiday weekend. We called Mike Collins, our A/C guy, to ask if he knew a plumber. We discovered that Precision Air does more than A/C's. The next morning the plumber was here, quickly identified the problem, explained it to us and as soon as we gave approval for work... he started on it. Within 2 hrs, Stefan was in and out of the house. He was professional, explained and showed us where the links were coming from and what caused them, communicated clearly throughout the process, and made sure we were satisfied with his work. We would highly recommend Precision Air for our plumbing and air conditioning needs.
Michael Majinska
2 years ago
Living in The Phoenix area an AC system is a must, and having your system maintained annually just makes good sense. We moved into a new place and got the Complete AC Tune-up package. The Technician’s, Ricardo and Tanner, did an excellent job and went above and beyond. We’ve used other service providers in the valley, and this was a much better value and service. Thanks, Michael Majinska
Bridget Buchanan
2 months ago
Gerald and Mark got to work immediately. They took photos of our unit to show us. We needed a fan motor. They cleaned everything up and got us working again. Great service, nice guys! We will call again if we need service.
Joanna Velasquez
a year ago
James was not only professional but personable. He went over his findings and gave us options on how to proceed. Friendly but most importantly knowledgeable. He took the time to answer all of our questions and address our concerns. Overall great experience and would highly recommend. Thank you James.
Went above and beyond and gave me lots of options. Excellent service.
My name is Thomas Stemmons I’m using my nephews account to write this. In 2018 this company came and installed a system at my home right now. I have no cooling in my house whatsoever. It’s hot I’m elderly and I have a seven month old child in the home along with a three and a five-year-old. My system has been out since Thursday, when I called Friday, they cannot fit me in till Tuesday. I wish I would’ve went with my gut feeling and went with Ace Home Services instead of this company. When I asked how they would take care of me, come Tuesday since I had to wait he said he can’t control it .
We thought we may have had a leak somewhere because our water bill was so crazy high. Michael came out and helped investigate. He showed us that our water meter screen was broken and taught me how to read it. Even though there was no evidence of a leak he was super thoughtful in checking in a few days later to see how our interactions went with the water company. While we were never able to find a leak and the water company said the meter was counting correctly (only a broken screen) it was really nice to know that he cared enough to check back in. I would recommend Michael and Precision to anyone! Thanks! -Sarah Truell
Desiree McCollum
2 months ago
1 of 2 reviews 2 differnt jobsThis review is a bite over due. 2 23 2023I had my AC unit replaced by Zake and Blake. They were Awesome, professional and bubbly. Most of all they did a very good job on the install on my new AC unit. The reason this review is so over due is because I just started using the unit, therefore had to take it on a decent test run, and it has been working like a champ. As I stated in my review under this one I use Precision Air for almost every AC and Plumbing need in my home. So, So far so good. Thank you Zake and Thank you Blake for keeping me cool in the super, over heated Arizona this summer. God Bless you and keep up the great job that you both do. God Bless ❤️❤️ Kuddos Gentlemen 😊😊2 of 2 reviews 2nd of 2 jobsHave used Precision for much of the Plumbing jobs at my home. Today I needed a new faucet. Gilbert was my tech. He was very Polite, very Professional and Thank God he was very informative. I wound up needing to replace my RO Systems filters. The work was done well and in a timely manner.Thank you Gilbert for the great job. Kuddos to you. I would definitely recommend Precision for all your plumbing needs.Thank you Precision Plumbing for having such great and knowledgeable techs at precision plumbing.God Bless the entire Precision family.Keep up the great work you are doing. Kuddos !! God Bless !! 4-21-2023
elias wilsey
5 months ago
Kelis was quick and helped me out efficiently with my hvac needs. Good for summer now. Thank you!
He was very attentive very professional walk me through every aspect of a tuneup actually learn something thank you
Louise Kaiser
7 months ago
They called about a year after they installed our furnace/AC unit for a recheck. They we very accommodating and were quick and thorough.
Marie Beauchemin
7 years ago
Manny was the technician who came to my home yesterday for my annual maintenance. He was very personable and I was very comfortable with him. After he had checked my unit, he was very thorough with his explanation of the condition of my air conditioner. I felt he was very honest in his evaluation. He explained my options without pressure which would have turned me off to following his suggestions. I hope you view him as a valuable employee. I have asked that he be assigned to my account as we go forward with my contract.
People were awesome, professional, on time and very thorough. Thanks
Nikki Armstead
3 years ago
Precision Air came out to do my annual maintenance on my two units. My tech Leslie was great. She came in checked to see if I had any concerns or questions and then went to work checking my systems to make sure they were running properly and efficiently. She made some great suggestions to help reduce my cost and didn’t try to sell anything unnecessary. I appreciated her friendliness, honesty, and knowledge. She also let me know what our services Precision offered so I can get the most out of my maintenance agreement. Great service!!
Such a pleasure working with Precision and Bryce, the tech that came out. The service was quick and thorough. Even got a suggestion in the future to improve my plumbing in one of my bathrooms. Highly recommend them.
They were quick and friendly. There was an issue with a transformer and they got a new one and fixed quickly.
We had a major issue come up today. Our water softener burst and water was going everywhere in our garage. We called precision and they came out a few hours later. They assessed the situation and provided us a solution. We chose to have a new water softener installed since it would have cost about the same to have the old one fixed. So, our water is back on and we couldn't be happier. We have been using their services for years and we will continue to do so. I recommend their services to anyone who is looking for a professional and reliable company.
Tech this year was very good. Tech last year made me not trust your company so we will try again. Furthermore $2800 for water heater is way high. However I understand I pay the $2800 and you throw in the $800 in A/C repairs. The big issue is the company writing down repairs is not right. I expect a fair proce on all repairs with no discount. Im getting a water heater for $1000 and a 9 year warranty. You want $2800 and a 10 year warranty. Im going to gamble, and may not live here 10 years. Just feel a bit uneasy. After the contract is up we may have to see other options.
My excellent experience with Precision Air and Heating begin with the ease of scheduling an appointment for a yearly tune-up. The office staff was efficient and friendly and I never felt like I was talking with a pushy salesperson on the end of the phone.Mike, the technician, arrived at my home on time and did a through inspection of my system, explaining any issues after each step. He answered my many questions as first time homeowner something I greatly appreciated! He helped me to prioritize the resolution of some repairs that needed to be done and offered options.This was more than just the traditional AC tune-up and I would highly reccomend Precision.
Chris and Darion were great. Very detail oriented, friendly and didn't waste my time or theirs. They showed up and got right to work and didn't just rush through the job. They were very thoughtful about placement of new vents and any mess they were making. They checked their work then rechecked it again and tested everything thoroughly before wrapping up. Very pleasant painless experience. I would definitely recommend these and this company in general to anyone.
Every time Precision comes out we are reminded of what good service looks and feels like. Austin came out for our yearly maintenance checkup and not only gave us excellent service but remembered details of our conversation from the previous year. The team is always knowledgeable and walks us through options without hard sell tactics. They are just here to serve and we know that we are being served well every time.
We were in desperate need of a new AC unit before summer and after a lot of online research, we decided to give Precision a call. Don came out and did a thorough inspection of our old unit. He was very courteous and didn't try to sell us add-ons we didn't need. Don gave us quotes for two different units and told us to call when we've made a decision. Don's quote was much lower than we expected and decided to schedule our installation.We had our new unit installed by Mike and Wayne. They showed up on-time and walked us through the entire process. Afterwards, they quickly got to work. They were both great! They ran into some issues with our electrical (no fault of their own) and ended up spending a lot more time here than they anticipated. Nevertheless, they did an outstanding job.I also have to commend them because we didn't pay a penny over our quoted cost!
Teresa Conley
2 years ago
Had more insulation added to my home. Andrea and Cody set up and were finished in no time. They were very friendly and professional, always letting me know what they were doing. Very conscientious about clean up afterwards too. I highly recommend these
Very professional and friendly technicians. They are knowledgeable and straightforward. They were able to do an AC and heater install with duct cleaning in a very short time frame because we were leaving town. I have had a great experience with this company!
Steve Snyder
2 months ago
Tech guy arrived on time and figured out the problem. Air was back working in half an hour. great service, that's why we bought from Precision!!!!!
The service technician was able to come out the same day I call. He was on time and very professional. He repaired what needed to be repaired quickly and efficiently. Great experience. Highly recommend.
Karen Fischer
a month ago
We have used Precision Air for over 20 years. We have always been pleased with their work.
Stanley Alvin klentz
a year ago
I have to say we had a very fiendly, nice gentleman do our A/C repair today. And he took care of the problem immediately. We were very impressed with Daniel, and hope to see him again if we ever need another repair.
Tech arrived during time frame. Ductwork cleaning scheduled. He put tarps on floors under vents and covered furniture with plastic. Took pictures of before and after to show what he had done. Left all areas clean when he was done.
Thomas Holmes
6 years ago
My air conditioner compressor stopped working on Thursday! I called precision heating and air on Thursday afternoon. The next day they came out and fixed my compressor. James Shelton the tech did an amazing job and fixed my air conditioner. The whole experience was excellent. The service is always fast, efficient and excellent! Thank you!
Oscar Ahuactzin
3 months ago
Overall, I am very pleased with the services provided by Precision Air and Plumbing. Technician Francisco Marquez really took his time to find the issue with my air conditioning unit. He found a solution quickly and got it working properly right away. He suggested, but never pushed for additional services, and only recommended what was needed. In the few hours that I worked with him, he gained my trust and will definitely request him by name next time my HVAC system needs work. Solid dude!! Thanks.
Daniel Marsh
5 months ago
Darion was awesome very friendly did an amazing job cleaned up and answered any questions we had would definetly recommend Darion and his team...
Sherry Arledge
2 weeks ago
Gerald Spurrier was my technician & he did an awesome job fixing my AC. He communicated with me on the the issue & what needed to be replaced to ensure my AC works correctly. He is a super nice person, as well.
In the past week, I’ve had 3 Precision technicians visit our home for 3 different reasons. Nick came out quickly to address an unusual smell that might have been related to our AC. JR came out to see if the smell was due to the sink disposal. Then Ricardo performed our annual PMA inspection of the entire AC system. They all did a great job. On time, efficient, courteous and friendly, knowledgeable, honest. All 3 worked hard on these hot days. No corners were cut.I look forward to working with Precision and these fine people for another decade and a half!!Also, the schilling people on the phone were very responsive and patient with my schedule changes.Thanks to All, Gary Rogers
Great experience from Gerald who did an emergency visit on Easter evening to diagnose our AC issue. Our issue was that we had a huge leak and lost all our freon. We had an 18 year old system and some parts rusted out as well. Gerald was very transparent with pricing and pay options and he was even able to get us a discount that helped out so much! Very knowledgeable as well and very professional and nice guy!! Our team installers (Edgar and Doug) were courteous, fast, efficient and knowledgeable as well. Answered all my concerns and questions that I had and the entire experience was very comfortable and put me at ease from start to finish. my husband and I definitely recommend this company for sure!!! Excellent service and excellent employees!! Very pleased!! Thank you from the bottom of hearts , here from the Wilson family 😁
Julien Picard
3 years ago
Precision was dispatched at my property and the technician quoted me $5+ of repair, which did not make sense for an older unit. His supervisor was then involved to give me quotes on new units and was horrible, condescending and not helpful. After he provided different quotes, he never called back and checked on us. I am so glad I went through another company that values customer service instead of pushy sales tactics.
Linda Williams
11 months ago
Andrew replaced my garbage disposal quickly and efficiently. He was knowledgeable and able to explain what he was doing in a way that was easy to understand. I will choose him for all my plumbing needs
We had Precision install cloth/fiber cellulose attic insulation; install a UV scrubber light; clean and service the A/C, furnace and water heater. This was all done in the past few weeks. Everyone we have dealt with at Precision, from customer service reps to installation and repair staff, has been great.All scheduled appointment times were met. All staff was friendly, helpful and also exhibited care/concern regarding wearing masks, booties, etc. upon entering our house.Prices have been fair, work has been solid. We also have the four-year maintenance program with Precision, and look forward to our continued relationship with the company.Nice job and a Two Thumbs Up to the team at Precision.
This is the MOST professional contractor I have had the pleasure to work with in 18 yrs. in AZ. From initial contact with the office, to both the tech & field supervisor that diagnosed the situation, I had a new AC system, installed in less than 48 hrs. The install techs were just like everyone I dealt with - on time , polite, professional & would HIGHLY recommend calling Precision before you waste your valuable time & money on anyone else !
Isaiah was very professional, knowledgeable, amiable, and conversant at discussing everything about our A/C maintenance and our leaking hot water heater. He discussed options for the various new water heaters available and answered all our questions in a straightforward manner. He was excellent and appreciative of our business.
Vanessa Dodds
5 months ago
Wow 🤩 what Customer service!!! Its few far in between where you come across a company that is an absolute pleasure to work with from start to finish. I’ve struggled to get calls back from some companies let alone to have someone come out so quickly and communicate the process. Ahhhhhmazing ! 👏👏Hands down the best experience I’ve had in a long time. I appreciated their professionalism and their swiftness in making sure my business was back up and running. I truly felt like they made me a priority! I would highly recommend Precision and their team. I will definitely be back and tell a friend!
Travis Jenson
2 months ago
They were quick to respond for an emergency call. Did not hire them for the repair because they did not answer my question regarding their bid.
I've got to hand it to my service tech Rick R. and Precision Air & Heating for taking care of my home last night. Rick R. came to my house and was very nice right from the beginning. He took the time to diagnose, repair and talk to me what had to be replaced and repaired. He did a fantastic job and I could not be happier with him and this Precision. Top quality guys, products, prices and customer service all the way around. I am so happy that I also bought the 4 year maintenance agreement on my home too. Not only is this transferable, but I know that my HVAC system will be taken care of. This already has saved me money buying the agreement because it saved the trip charges for emergency calls and is also discounted price for any work they do. THANK YOU Rick and Precision for being an outstanding company and having quality people all the way around. You have a long lasting customer. I also am a licensed REALTOR® here in Arizona and already recommended your company to many clients and friends of mine as well.THANKS AGAIN- Tyler- Phoenix, AZ.
All of the staff is very good and professional. The owner seems to be a real standup guy. I know he takes really good care of his employees and that means a lot to me. I’ve been very impressed with every person that has helped me. Two brand new AC units A year ago and they worked within my budget. As long as I live in Arizona they definitely will earn my business. Last year they sent out five guys to put in the two brand new units. I was very impressed. And man can those guys put away the pizza. Lol
I'm very disappointed with my most recent experience with Precision. Prior to today, I've only had positive experiences, and have even recommended this company to many colleagues and friends. Yesterday, during hottest day of the year so far, my 2 year old AC unit stopped cooling. I called the after-hours/emergency line at about 6 pm and was told that a technician would call me shortly. A friendly technician called me to say that there was 16 people in front of me and that he would likely not make it out that night - but that he would let me know if anything opened up. At 8 pm, he called me to confirm that he would not be out, but that someone would be calling me the next morning to get scheduled. This didn't surprise me - it was already really late in the day Sunday when I noticed the problem and I figured I'd need to wait until Monday to get service.At 7 am Monday, I called to get an idea of when someone could be out. i described my situation to the gentleman on the phone, who then pulled up my information. He told me that earliest he could schedule someone was WEDNESDAY! I asked how I went from having 16 people in front of me to having to wait until Wednesday to get my 2 year old AC - installed by Precision - looked at? I was told that they have to give priority to all of their clients with Maintenance Agreements - several times - and that they were completely booked otherwise. I found the indifference of the person I was talking to very disappointing - it was very clear that, given the time of the year, Precision has more than enough business... and that my loyalty to the company that installed my equipment - to the tune of almost $15,000 - meant nothing. For Precision's perspective, it seems that whether I chose to use them or not was inconsequential. Sadly, I'm sure that's true.Being assigned an overbooked technician on a Sunday night - without being warned that if he didn't make it out, I'd be waiting for 3 more days, was really frustrating. I would certainly have called other AC companies on Sunday and looked for other options. From my perspective, there were 16 people in front of me when the technician called me at 6 pm. I assumed that Precision would continue to work to clear those 16 people in the order they called in - otherwise, why assign them to a technician in the first place? I totally get that it was a hot weekend and everyone was overworked/overburdened - but they should have been upfront about the situation when I first called.I do want say that I really appreciate the technician for calling me twice that night, all while trying to work through his assigned work queue. Honestly, the customer service he provided FAR exceeded the customer service provided by those I spoke with via phone. In fact, all of my past experiences with technicians from Precision have been positive - its unfortunate that the business-side of the company is so disappointing. I know it doesn't matter, but you lost a 'cheerleader' for your company - someone that has shared positive experiences with new unit purchase, installation, and service with many people. I've always believed that if a company treats you right, make sure people know about them so that they stick around. Hopefully you don't lose sight of why business is so good for you - because today you lost a loyal customer.
I had Precision Air & Plumbing install a new AC unit at my house 5 years ago.They email and/or call me every year to schedule my routine maintenance check up.This year Ricardo came out to check out my units’ performance. He arrived actuallyahead of schedule and was quite efficient in checking everything out for me. I would highlyrecommend Precision Air and Plumbing!
Scott Kennedy
7 months ago
The weather took out the power cord to water treatment tanks. They came out and installed new cable with better protection. They have good service. We have used them to intall new ac, water heater, water treatment, a couple toilets, and adding a new shower. They have been great for each of those projects. Will keep using them. Highly recommend.
Great service! I have had multiple things done for my house and I am always surprised how how great the techs are! I highly recommend them! Plumbing and HVAC
I’ve utilized Precision A/C and Plumbing for over 10 years. Their representatives (sales and service) are responsive, timely, communicate well, courteous and perform their job at high levels. James was at our house today and I’ll be signing up for another four year service plan. The service plan has been a great value as our two HVAC systems are well maintained and I expect them to get maximum service life. He explained the benefits and allowed me to take my time with the decision. I appreciate that.
This is the third call to Precision this summer for A/C work and that is also the 3rd time we have bypassed our home warranty company for them. Our units are 14 years old and admittedly on their last legs. With this being said our technician Josh has fixed each minor problem quickly and efficiently replacing the small components that invariably fail with a system this age. Each time he has answered questions honestly and never “pushed” us to purchase new units even though we had planned to have to do so this latest service. I have said in prior reviews that precision is worth the price and will continue to do so.
Patricia Cavanaugh
a month ago
I've been using Precsion for many years, and they have always responded to my concerns. Great company.
Nancy Williams
8 months ago
My husband and I hightly recommend Precision Plumbing. Jerry worked with us and explained everything to us. He was patient, understanding and gave us a good price. The work was done quickly and professionally and we haven't had any problems since. I would totally call him again. He took a really bad situation and took care of it straight-away, thank goodness since we had a leak through an electrical outlet while fixing Thanksgiving dinner, omg! Thank goodness for Jerry, he saved the day.
PhoenixFlipper
2 years ago
Spent $18,000 on a new unit and three month in it broke down. Tech told me that there is a known defect with this Goodman unit and replaced the capacitor. Why would this have been installed on my house with a know defect? Very deceptive in light of the money I spent with precision. Tech that came out was amazing and came out same day. Service he provided was great. Kudos to him.
I would’ve given 5 stars but we did not get the initial appointment scheduled and had to wait 2 extra days in the heat. The technician was great and solved the issue. I appreciate being back in the cool and out of the heat in my home.
Leslie was friendly and efficient. She didn't try to over sale her services. She informed about the issues with my unit and let me make the decisions.
Dameon Miller
4 weeks ago
Terrific service by Francisco!No complaints. The unit was given a thorough inspection of all parts and components. I was told the condition of the unit, and what should be done, and what should to be expected in the future.I'll definitely recommend precision air in the future.
Michael Grocock
a month ago
Able to replace my failed HVAC system in 1 business day. Team was professional and hard working in the AZ heat. Thanks, guys.
I purchased a new unit from precision due to their long term financing. I knew I was being took for 11,000.00 on a Goodman lol give me a break but had no choice. About a month later we notice water in the hallway under the return where the filters go. Come to find out the air handler was throwing water into the plenum. The plenum is full of water dripping non stop soaking the insulation, seeping into the drywall in the hallway, and causing the wood trim to warp and discolor. So yeah superior installation quality as they say....... The tech came out and immediately noticed discrepancies in the initial install but after being here for a good 7 hours he was unable to fix the issue. Now I get to have someone come rip my walls apart to check for water damage not to mention how much insulation needs to be taken out and replaced. I am not going to have mold growing in my walls since this company can't install an AC unit right. Anyways I don't know why I am bothering to write this it isn't like they are going to do anything above fixing the issue ( if they can ). Oh btw one more thing I had let go since no point in complaining but since we are complaining now, their sales people will tell you whatever you want to hear I was told upgrading to a 4 ton would save me lots of money in my electric bill. Lies all LIES I have run the numbers and included outside temps I am clearly paying more monthly than before. So yeah if you still decide to go with them after my story God be with you and I hope you have a better experience than I did.
Dennis Bassham
11 months ago
Leslie was our technician today. She called first and was here early. She was very professional, communicated clearly and extremely nice. She explained our current issues. We agreed to her repair suggestions and agreed to meet with their sales staff regarding replacement of both the furnace and AC.I would highly recommend Precision to everyone.
Nathaniel Ewing
8 months ago
James at Precision Air and Plumbing did a great job coming into a repair that he didn't start. He was able to review the system, look at the issues, AND rectify them all in a out half the time the company I had prior come over... All while *not* having the prior company resolve the issue. Precision Air and Plumbing has a new customer for as long as we're in the area!
Norma Serrano
3 months ago
Excellent experience from start to finish. Dylan gave us a quote we were comfortable with on Sat. Monday morning Valmir & Teman arrived punctual, introduced themselves, explained in detail about the installation, and the time frame involved. Both Valmir & Teman were professional & extremely polite/friendly. They were very conscientious of the work area, cleaned up and left my garage very clean. On completion they showed us the new unit and asked if we had any questions. We are very satisfied. Thank you Precision Air & Plumbing.
Prescision is an awesome company! They have outstanding customer service and workmanship! They go the extra mile to ensure that you are happy and satisfied with your job. I am so impressed with their AC services I just booked a plumbing service with them! A+++++
Stefan from Precision did a fantastic job. He explained everything he did, was respectful of our property and reviewed the results of his work.
JR came out on a Sunday to address a leaking shower valve. He did not have the part but capped the shower head to stop the leak. He returned on Tuesday to finish the job. He was very professional and courteous. We had never used Precision before and they just happened to be the first to respond on Sunday. I have always liked their ads onTV (their owner who is on the ads always seemed sincere). We may give them some business in the future.
On 06/15/23, Precision Air installed a new AC unit for my condo.On 07/01/23, I noticed that the unit was not holding my set temperature.They sent out service techs several times over the next week and a half, but they have not been able to fix the issue. The techs were all professional, pleasant, and have been the only shining spot of this experience.The unit will run for a time at the setpoint of 77 degrees, then it's unable to hold it, going up to 84 degrees and the blower runs continuously. Hours later, it will eventually cool down and that cycle repeats throughout the day and night.The temperature one issue, but with the blower running nonstop for hours on end, I'm incredibly concerned what that's doing to my electric bill for the past month.The issues with the AC would be one thing if the company was communicating with me and working to permanently resolve them, but that is not the case and the reason for this review.I've called twice to find out if they were submitting the SRP rebate or if I needed to, and the person who was supposed to respond me did not.In addition to each of the calls I've made to report the AC issues and to request service, I've also used their online contact form as well as emailed them three times and specifically asked for someone to contact me. I've received zero response to any of this. In the midst of all these issues on a brand new system, not one customer service manager or the sales rep has reached out to see if things were resolved, to see if I'm satisfied with the job and purchase, etc.I'm truly hoping that there is a permanent resolution and soon. I'm open to any number of outcomes and have suggested several of them.
Our technicians arrived at and started at 11 am. They completed their work at 7pm. That was an installation of a brand new air conditioner. They were super friendly and cleaned up after themselves the price wasn't the cheapest, but you get what you pay for right? So, I will give it time and see what happens. They have been good so far! That's why we are a repeat customer!
If you're looking for honest and straightforward air & heating service, call these guys. We had Chris over at our house yesterday after booking our appointment that day. After looking at our system, he could have easily taken advantage of the situation and, honestly, we would have never have known, but he didn't. He was over working on everything for an hour and a half, and he only charged me and my family a low fee. If I ever have any problems in the future, I'm calling these guys again for sure. Great people!
HealeyRea Grijalva
a year ago
Preventatively replaced my A/C unit in March 2022, nothing was wrong except it was 20 years old and maybe not going to last another summer. but after they did the install 2/3 of my house was hot, while the other rooms were freezing.Called a tech out who didn’t even look in the attic, just told me I needed $1200 of more work done (adding a return and a vent to that side of the house). Then I was told the work wouldn’t be completed until after summer.I had another company come out and take a look - unsealed duct work as well as leaking oil in my attic.When I called Precision back they said they will not send anyone out until September and that if I want someone else to come do the repairs I’m “more than welcome”, as well as there is never a manager or anyone higher up to speak with.I paid $10k, and now I’m stuck paying $100 more a month on my power bill, plus a miserable house in AZ summer.
clintmorse61
5 months ago
They quoted and brought out the wrong pump but immediately discovered the problem and fixed it promptly. I am way more impressed with this company, and the way they professionally solved the problem promptly and on their own dime than if everything would have went smoothly from the start. Highly recommend them!!!
Came home to 92 degree house and AC not blowing air. Called precision heating and air since I have their maintenance plan and am guaranteed 24 emergency service. I was told that the next available appointment was not for 2 days. I pleaded with the scheduler as I have a 7 month pregnant wife and dog that I would have to board but she couldn’t find accommodation. I scheduled the appointment but called the following morning to try to push the fact that I am supposed to get guaranteed 24 hr service. I again was told there’s no availability and would need to wait for my scheduled appointment. I said that I want up talk to a manager. A manager (Kim) called me about 29 hours later. I explained the scenario and she said she’d investigate. She called me back after about 45 min and said that she didn’t know why I didn’t get service yesterday as I should have. She said she was sorry and as compensation, she would offer another year of the basic maintenance plan. I was insulted! I explained to her that precision heating and air breached my contract as I was guaranteed to have 24 hr emergency service and this breach of service that had a cost of $225 per day in hotel, pet boarding and meals. She then tried to tell me that Precision is not contractually obligated to come out in 24 hrs but I then responded that on their website it states “guaranteed 24 hr emergency services” with my maintaince plan and if having no AC during 116 degrees with a pregnant wife isn’t an emergency I truly don’t know what is. She said let’s wait to see what the problem is and then she would see what they could do. She said she would contact me the following day.The technician came and was nice and prompt. He diagnosed the issue, a blown motor, that would cost about $2600 with my service discount. The technician contacted another manager and again explained the story. The manager said he would take off roughly another $530 which is the bare minimum that I expect. I went forward with purchasing the part because I just had to get the AC up and running again. The part was in a warehouse that was closed so they had to install it the following day. The following day I never heard from Kim the manager. I got a text at 2:20 to see if I was available for a tech to come out and I responded yes. I was at the house five minutes later. The tech came out at 3:15 to install the motor, my home was 96 degrees.The technician was good, the management handling of the situation was not. I originally called my AC issue on Sunday at noon, my AC was not functional until Wed at 4:00 so additional accommodations after the 24 hrs that they were supposed to be at my home cost $675. the first compensatory offer was essentially a $60-$80 value, their second offer was a little over $500 off the cost of repair, still under the additional accommodation cost post contract breach. If I got service by Monday at noon like I was entitled to, the AC would likely been up and running by Monday afternoon. I’m not blown away, pun intended. I understand staffing is tight, it’s hot and things happen, but when they do, go above and beyond to make your customers know you have their back. I don’t feel that was done.
Laura Dockery
2 years ago
Ismael was our service tech today and his professionalism and knowledge were top notch! We’ve used Precision Air for years now and really appreciate their follow up and good customer service! Rosie the manager is also a wonderful person to work with…another employee that is professional and honest! Thank you for saving the day!!!
Vince Van Heukelem
a month ago
Added starters to our ac units. Did a great job of explaining everything
Brit Smallwood
4 weeks ago
Joshua was amazing, on time and explained everything using non technical terms to make sure I understood the issue. I appreciate him going above and beyond and making sure that I had air before he left. I would 100% recommend him and Precision Air for your AC needs
I was referred by my parents. From the moment I called Precision Air they were professional. I had to reschedule my first appointment and was called back within minutes of leaving a message. My appointment to go over getting the AC unit replaced was fast and easy! Within 1 week I will have a new AC just before summer. It will be so nice to not have to worry about the air going out! One less worry in these hot AZ temperatures!
This was my first time using Precision and i was very pleased with the outcome. I had a clogged AC condensation line that was leaking and needed quick attention. They came right out and the technician was great. Ricardo was polite, professional and had both good technical and communication skills. He quickly made the repairs needed and then provided additional routine maintenance to the system. All at a competitive price. I would highly recommend and will use again.
We’ve been using Precision Air & Plumbing for over 20 years and wouldn’t use anyone else.Today, Dalton arrived and was able to determine that our disposal was leaking. He was pleasant and took care of putting in the new disposal and made sure we had proper clamps for the dishwasher extension. It was quick and so easy to work with him. Please tell him we are thankful and that the kudos came from the Rhodes’ family. Thank you!!
Patrick Hodges
3 years ago
I just had a service call by Leslie (one of only two AC techs in all of Arizona!), and she was outstanding. She informed me in clear and simple terms how my unit was performing, as well as the status of my insulation. She informed me about possible remedies and gave me up-to-date pricing. She was very friendly and helpful. Thank you, Leslie!
Andrea did my annual inspection this year and I was extremely pleased with the service. She was very professional and courteous and got the job done quickly and efficiently! I really appreciate her positive and friendly attitude.
Kathrine Jorgenson
The technician Austin was very thorough arrived when he indicated he would and did an excellent job, cleaning up after he was finished. He also provided a number of options for additional service tailored to our needs. Overall it was an excellent experience. Would recommend Precision to every one.John Nappier
Karen Mitchell
8 months ago
I really like Precision Air. All of the techs that have been to my house have been very professional and easy to talk to. They have always provided me with options, but I have never experienced any hard sell tactics. I like having a service contract where I get reminders and expedited service.
Our AC stopped blowing cold air, it was 117degrees outside. We'd previously used Precision because a coworker of mine is married to one of their techs. My AC unit is crazy old. Over the years I've done a lot of my own parts replacements as in general I'm not very trusting of AC companies who will come out. Bang a screwdriver against your ac unit and declare you need to buy a new 10k unit. I told precision I was not replacing, just repairing and they've never tried to upsell me anything. They come out, thy do their job. I have their service plan so they periodically reach out and offer to check on things. Here in AZ I've learned to listen when they do. They've kept costs down dramatically for me, been ultra cool with my refusal to let my unit die, and reliable as can be. I can't remember my techs name this last time but he was up there all night and I felt bad, but he got the job done without complaint. And THAT is worth a lot to me.
We called mid-morning and Andrew came out the same day at the scheduled time. We explained the issue with our old water heater tank and he gave us 4 different options that would fit our needs and budget. He wasn’t pushy or attempted to push us in any direction. Andrew answered every question we had in a wonderful friendly and professional manner. He even took a later call from my husband to answer one more question about the installation. Andrew started our installation on time, if not a little early, which was what we were hoping for. After he completed the installation he cleaned up, explained how to set the temp, and all the little things we should know about our new tankless water heater. Thank you so much Andrew and Precision Air! We definitely will be looking into your other services.
I have been dealing with Precision Air and Plumbing since 2017. During that time, they have installed a new furnace, air conditioner, water heater, and insolation in my home, and I have utilized their services to help me maintain the HVAC and water heater systems in my home. Everyone with whom I have dealt has been professional, courteous, and knowledgeable, and all of the equipment which they have installed and serviced has worked perfectly. I would not hesitate in recommending Precision to my friends or family.
I have used this company on 3 properties over the years and was very satisfied and my reviews reflected that. I called this morning to have my broken AC worked on. They gave me a window of service from 1PM to 7PM with a 1 hour call before they show up. I called the office at 20 minutes till 7 and Tim informed me there was no appointment scheduled for me. There was no offer to try and help remedy the situation, just no appointment. So I waited all day with a broken AC, for a company that used to be a good company. Silly me. If I could give zero stars I would. Maybe they should cut back on the advertising budget and use that money to hire competent people.
Bridgette Gavagan
6 months ago
We had 2 new Trane A/Cs installed July 2021 by Precision Air. They came out at the 1 year mark and up-sold us an upgraded plan for extended service, $900. Our upstairs a/c stopped working on Sat so we had them out to check on it. Apparently we have a coolant leak in our Coil and they want another $3400 after charging us $500 to find the leak. at this point we're feeling pretty abused and would rather pay anyone else to fix this. Bottom line, these units are less than 2 years old, any issue at this age is either equipment or installation and to charge this much in labor is just horrible business practice. (Also they TRASHED our attic during install.) Keep shopping... they're great at the sale, but not great at the service.
The crew arrived when they were scheduled and completed their work professionally. Let me ask questions during the process and made sure I understood what was happening. Very happy with their service.
Leslie was my technician today and she was very professional and demonstrated a sincere interest in our current needs. She was timely and made sure I knew everything she was doing and why. She coordinated with a field supervisor to get me an estimate on unit replacement and was able to get it the same day.I've been under contract with Precision Air for years and have never questioned my choice.
Kitchen flooded, I called 6am on Sunday and Precision was at my house by 9 same day and Leake and main pressure valve replaced within 2 hours, Chase was terrific!
David Topping
2 years ago
It was time to replace our AC, and so our choice was Precision Air, as we've been with them for over 20 years. Teman & Julian did an excellent job on the installation today, arriving on time, being very courteous, cleaning up, and making sure I was happy with their work. We look forward to saving $$$ by having a more efficient unit and we can control if from our mobile phones, which is cool...or hot...or somewhere in between!
Dillon Maggiano
3 months ago
Isaiah, the tech who came out to our house, was on time, professional, courteous and knowledgeable when going over his inspection and what options are available. Highly recommend.
Michael Zappia
7 months ago
Beware - tech quoted $6k for a new compressor and I directly asked the tech about the capacitor (I knew it was on its last legs from the previous repair) and they stated it was all good. After having someone else come look, they stated the compressor was unplugged (odd) and the issue was the capacitor. $350 later, it was fixed... Be sure to ask questions when getting repairs.
Tiffiny Strever
a year ago
In 2014 I bought an HVAC unit from Precision and had great service. I'm not sure what changed. Late April I noticed that my house wasn't cooling. We called Precision as the unit was under warranty. On May 9th we were told the coil had a hole and needed replaced (part was under warranty). In order to get process started they needed $1500 up front (half of what it would cost to replace part). They did not leave a receipt or detailed account of what was to be done. Our mistake for not asking. We received a phone call that it should be about 2-4 weeks and part would be in. For the next 2 months until just after July 4th we called every 2 weeks for follow-up. Each time it was we'll call our distributor and call you back with an update. We heard nothing. Finally, we opted to go with another company, who came out and charged the system (knowing it was a short term fix), offered a portable unit and have installed a new unit in less than 2 weeks. Precision provided no follow-up or options. When we called and said we were going another direction they didn't even ask why. Then we got our refund it was almost $300 less than we gave them. When we asked why, the answer was well we think it was for original services in May. But we had no receipt and they couldn't say sure. I don't usually write reviews, but to provide no follow-up, no options and no explanations during the process was frustrating. We had no A/C for over 2 months.
Chris Atherton
a year ago
Had 2 rooftop AC units installed in my house in September 2021. The westerly unit developed a roof leak shortly after being installed and Precision Air hired a roofing contractor to redo both installations including a repair of the damaged drywall in the family room. Yesterday the condensation line from the second unit became blocked and water back up in the unit and then flowed into our daughters bedroom damaging the ceiling. Precision Air will NOT FIX the damage caused by the AC unit that they installed. So much for integrity, quality and trust that is pushed by this company. They DO NOT stand behind their work.
Justin Truesdale
9 months ago
These guys were great. Options for less costly fixes and honest about outcomes. If Tyler is any example of how these guys run things, they’re amazing.
Steve Marshall
3 years ago
We have always been well treated whether its been AC or plumbing issues, they are always quick to respond and perform professionally. We purchased our AC from Precision Air 7 years ago and it has performed great. When it went out last Friday afternoon (when it was 116 out) they were out the next afternoon and repaired it quickly. We recommend Precision to our friends and family.
We purchase the 5 year protection plan from Precision A/C to insure good maintenance of our air conditioning/heating system, plumbing and water heater, etc. Leslie Cintron is the technician that usually takes care of us. She is a credit to the company, shows up on time with a Can Do It attitude. She is very friendly, efficient and eager to insure customer satisfaction upon completion of her work. We will continue to call on Precision A/C and Plumbing for service and maintenance calls and ask that Leslie is our front-line rep!Leslie showed up again this year (2022) to perform our annual system maintenance. As expected, she was fast, friendly, efficient and thorough. We would like to have Leslie perform our annual inspection again next year.
Alysha Dunsworth
3 years ago
Today Leslie at Precision come out to do a tune-up on our AC unit. She was friendly and knowledgeable. She also informed me about the preventative maintenance plan and explained the benefits of the program. I’m so grateful she mentioned it, as our AC unit is a bit older and the Arizona summers can be intense. It’s wonderful knowing if anything goes wrong that we can get reliable service within 24 hours. Overall, very pleased with the service and Leslie’s expertise. I would recommend Precision to my friends and family.
I've only been using Precision for 3 years, but there is such a noticeable difference in their service philosophy. I believe in maintaining stuff, not simply calling when something unmaintaned blows up or dies when it's 110 degrees - Precision shares that philosophy too. Tech's domuch more thorough maintenance & are knowledgeable & professional. Austin & Aserto (probably misspelled) were excellent with this year A/C & some addl plumbing work. Great Job!
Kathy Hendershot
a year ago
I called on wednesday told Ryan my problem and he ss helped me for the next day. Mick Cleveland was on time, very professional and fixed my AC so it's working great. Will refer this company for sure.
We have been extremely happy with Precision Air & Heating. We've had several different companies work on our AC units and Precision has been by far the my honest and forthcoming company we have dealt with. They have always given us recommendations of what they could do for us but never tried to force us to purchase any agreements or services that weren't needed. Austin is a great technician, polite and friendly and knows his stuff. We were very happy with him this last routine maintenance and will request him the next time.
DAVID KEARNEY
3 months ago
They did a great job, found a bad control board in the handler. Had to order the part and had it up and running by the weekend . Great Job Guys
Austin arrived on time and went straight to work. Flushed my water heater, did a maintenance on the heating and ac. Checked to make sure the air scrubber and surge protector were working as designed. He also replaced the old start kit which was not working as effectively. Very knowledgeable and helpful in explaining what needed to be done to keep system running as it should. I'm grateful to Austin and the rest of the Precision team for putting their customers first.
Kristen Miesel
3 weeks ago
These gentlemen were fantastic. Very thorough, professional, clean, and did a great job in 115 degree temps. I highly recommend this company and this team!!
I called for service after 8pm and a real person answered the phone. She was extremely helpful and set me up with an appointment for the next morning. Tech came out and diagnosed the problem and came back the next day with the part and completed the job. Extremely nice and efficient tech.
Precision Air and Plumbing has always great service and the inspection of my heating and A/C unit was no exception. Ricardo was courtesy and professional and checked out the plumbing too. He was honest with the suggestions and didn't push too hard to get anything done. Would recommend.
-David B.
They were able to get me in same day! The lady on the phone was great and helped me schedule everything. I was still at work when Kevin got to my house, he waited for me and diagnosed my issue before I even got home. I was able to get my AC parts replaced same day, and they did a military discount! Kevin made sure my AC was working well and even changed my air filter for me as a courtesy. I am extremely impressed with how efficient and friendly this experience was, and will recommend them to all my friends and family that live in Chandler.
Carolyn Markert
a year ago
We've had Precision Air for quite a few years now. Very friendly company. Have never had any problems with any of their employees. We request Leslie on all our visits. Leslie is very friendly and courteous and knows her job. Does not pressure you on any unnecessary work that doesn't need to be done. If something needs to be done, then she'll explain fully. We trust her wholeheartedly. Precision has a dedicated customer for life from our house.
Mike Andrews
11 months ago
Our yearly service/maintenance was done very well. Their technician, Austin, was prompt and did his work efficiently and effectively. Signed up for another three years of maintenance.
My technician today was James H. and he was fabulous! He lives up to all the other wonderful reviews. He was very thorough and broke things down in layman’s terms. He was very kind, patient, knowledgeable and gave honest feedback without being pushy at all, in fact he outlined several service options and reviewed potential scenarios which was helpful in making a decision. I felt like I was in good hands.
Maylet Miranda
a month ago
I don’t know anything about home repairs. They were quick and informative as well as super professional. Their prices were affordable and their employee who responded was also nice and professional.
Well when they were 1 hour late I called them to find out i didn't have an appointment.A guy showed at +4 hours, he was unable to clear the drain and had to remove the toilet. In doing that he got the drain open but had to damage the mounting flange. So now the toilet cant be bolted down. It's 8pm and he wants to excavate a hole in the concrete, tomorrow for $1400+ and not restore the tile, but fix it rightI asked him to install a flange like the one that's broken ($10-$15), and he told me he didn't have one on his truck. He did not make an offer to replace the broken flange.His clean up was lacking a lot.My regular Plumber was back in town and stopped by, fixed it completely in one hour.I'm left really disappointed in this company's performance.
B. Todd Curtis
a year ago
So we bought these units new about three years ago and service and annual maintenance contract. Every single time they come they find a way to hit you for $300-1,000 dollars for uncovered parts and labor; or something that should have been sold to us when it was new, but was an optional part we were not told about. I would frankly go with someone else in the E Valley if i had it all to do over again.
Very personable and thorough. Tech
Jamaal was great and explained everything.
James completed a thorough inspection of our HVAC system on our new home. He recommended a thermostat change to help balance out the room temperatures around the house and already notice a difference. He took the time explain exactly what maintenance and repairs he recommended and why. Very professional, thorough and honest. Highly recommend James at Precision Air.
I keep an annual maintenance agreement with Precision because I'm always so happy with their services. They call yearly when maintenance is due, confirm the appointment ahead of time, and complete everything efficiently. James did my HVAC maintenance this year and was knowledgeable, courteous, and quick.
Leslie was my tech, when she arrived she had all the COVID equipment to make her visit safe. She took pictures and explained the necessary repairs. I don’t believe she tried to sell me something that I did not need and they threw in a complimentary water heater flush.
I've had these guys out for a lot of plumbing and AC work. They work fast, do a good clean job, and are reasonably priced.
Precision installed our HVAC system three years ago. We've had zero issues since then... until yesterday. The whole system was dead. Simple checks revealed no idea why. So I called Precision. The answering service took my info and within 15 minutes Tommy M. Jr., their tech, called me back. We arranged to have him come check the system out. There was some poor communication on the answering service's side regarding schedules (prioritizing scheduled visits over emergency calls, apparently), which resulted in the tech getting here hours later than originally discussed. I don't blame Tommy for that at all. He was completely apologetic when he did show up. He came in, went up in the crawlspace to check the air handler, and had the system up and running within 15 minutes. Tops. Apparently it was a loose safety switch on the air handler. He didn't try to up-charge me, he didn't try to sell me something I didn't need, he fixed it, and charged nothing more than the service visit charge. He was quick, efficient, friendly, pro, and just very helpful.This is my third interaction with Precision, including the original install, a one-year cleaning service, and now this service call. Each time my experience was nothing but great. I'm very thankful for them, and will no doubt continue to use their services. Thanks guys!!
Rich Speight
4 months ago
Technician was
Very friendly and easy to communicate with. I would Definitely use them again for my AC needs
Michael did a fantastic job making sure everything could and will be fixed. Worked with me to get a very reasonable price for 3 new toilet installs and repairing any damage to the piping.Time and time again, precision air and plumbing has gone above and beyond and never disappointed!
John Steward
5 months ago
Fantastic! The process to get a new system was easier than I thought. Great rep, Dylan, came out and took his time went over the options. Then during installation both Chris and Darian did a tremendous job. They were polite, efficient, and did a great job cleaning up after. The system is working great! I like how the installers went over new thermostat, and warranties. Highly recommend this company. I suggest you ask for Darian and Chris for install. They did a great job!
Norma Hokanson
a year ago
Leslie is very professional and knows her job. She was referred to me and I am so glad I had her as my tech and will use her as my future maintenance appointments.
Patricia Burhans
a year ago
David, the estimator who responded, was knowledgeable, professional and understood my needs. He presented several alternative packages for my review and selection. His impute was invaluable and allowed me to select the best system for my home He presented several pricing options and discounts available and we were able to arrive at a package that worked for me He was very pleasant to work with and I highly recommend him.
We had Cody and Ryan to our house to blow insulation into our attic. They called ahead to ask if they could come early, which is phenomenal. They were very detail oriented, providing before and after pictures, walking us through the process. Finished the job, leaving the area the worked in looking better than it did when they arrived.
Rachel V Smith
4 weeks ago
We had a great experience with precision. Our tech Francisco was super professional and explained everything to us very clearly. We were presented with multiple options and didn’t feel pressured at all to buy one over another he genuinely allowed us to review what would be best for our family. We ended up joining the membership plan because of how great he was and also Abby on the phone when I called. Super recommend them! P
Summer of 2023, we had an AC unit go out. Precision Air was able to get a new unit installed within 2 days of my initial phone call. The install team arrived on time, were very professional and courteous and worked all day in miserable temperatures to complete the job. I’d recommend Precision Air to anybody looking for AC service.
Samuel Murphy
2 months ago
Multiple.reasons. Loud Machines is main reason and informed they are operable units so they most likely won't be fixed. The two units are only 2 weeks old. Repair man tells me one thing and then tells the install manager another. I have contacted the BBB after being told this.
We called on a whim looking to schedule a tune up appointment during the week we were off on break. They had availability and were at our house within two hours. The maintenance tech Richie was knowledgeable and helped us select the best service for our units. We ended up accepting a yearly contract offer. With everything they will be providing for air-conditioning and plumbing it feels like a solid deal considering we were already paying a yearly maintenance on plumbing as well. Now we will have both with the same provider. Feels a lot easier to keep track of.
Charles Kitchen
a year ago
Leslie showed up on time, introduced herself and went up on the roof to inspect the A/C. Kept me involved in what she found and what I needed!! Replaced two parts also left me a new reusable filter for when I need to replace old filter. I am very satisfied with the service. Chuck K
Julie Waryck
3 months ago
I called to schedule AC routine tune up and a duct cleaning. The duct cleaning was for 10 duct minimum…our house is 9 ducts and up vent. I was told it would take 1.5-2 hours at a cost of $706.50. The 2 technicians were here less than one hour. Imagine our surprise when a few (less than 2 weeks) later we went to replace one vent with a new one and my husband was hit in the face with at least a cup of dirt. I sent a message to the office about our displeasure and John the owner called and was going to have someone come and redo the service. I called again a week later and still heard nothing. It’s been over a year and despite additional message sent, still I have had no followup from this company.
CAUTION BEFORE BUYING A MAINTENANCE PLAN! THEY ONLY INSPECT!!! THEY DO NOTHING!!!Before I moved to AZ, I’ve always had a maintenance plan. The technicians actually DID SOMETHING every year. Precision only INSPECTS AND RECOMMENDS repairs that need to be made. That is their idea of maintenance, and for that they charge $590 for 4 years.
Mick came on Sunday and went above and beyond trying to get the air working for 3 hours. We ordered a new unit and in the meantime he brought us a portable unit to keep us cool. These guys are great!
Percilla Roybal
2 years ago
Precision installed a new AC last year in June 2020 and did an excellence job in communication with the install. They were on time within the window and because we didn’t have AC working they called ahead to we could meet them at the house. They explained everything and there were no pushy upselling. Frank J. and his crew were awesome especially because it was hot and a long day for them. This year, 2021, they called to set up our Ac check and again communication was awesome from the office. The technician James Hutzler was on time and explained everything that was going to happen. They even checked and did yearly maintenance on our water heater which was a plus. He gave me options for making the machine run even better but was never pushy and just a nice guy all around. You have gained a customer and I’ll be doing all my yearly heater and Ac checks only through them. Precision Air & Heating always impresses me.Yesterday 8/1/2021Our air conditioner stopped working last night and today at noon it is working again. Nate and Joshua S. came out and were professional and courteous. They explained the problem as they went and got the air conditioner up and working in 30 minutes. Love this company!
This company is a well oiled machine. Filled out a quick questionnaire and someone called within 10 minutes. They had someone there asap. Technician was thorough, honest, skilled, and very hard working.
I have used precision since moving to Arizona and have been very pleased with their service. Today, Andrew from the plumbing side came to our home and took care of the problem we were having. when he was done with that, he checked our water softener and fixed two other leaks on a couple of our sillcocks. Very professional!!
Excellent customer service, honest and clean up after themselves--even straightening a throw rug. I got a fast appointment for preventive maintenance and was told what was working well. Nothing made up to be broken. Offered suggestions for more energy saving improvements to the home. No pressure. Paul was great and we will take his advise after researching what he said was spot on.
Danielle Girnius
2 months ago
The installation teams from Precision Air were absolutely incredible. They were able to manage a large job in such a timely manner in the extreme heat. They were very professional, courteous and knowledgeable. I would highly recommend them and the other team that were on our job.
william feutz
2 months ago
Ivan cleaned my blower motor and evaporating coils for my air handler in the attic on a warm summer day here in Phoenix. My system runs much better and efficiently now . I recommend this service on older ac systems
JR did an outstanding clearing out a drain for us. We called Precision late in the afternoon and they were able to get us in the following day for a non-emergent repair. Great customer service and the problem is solved! Can’t ask for more.
2nd time I've used Precision Air and am very impressed with their service and professionalism. Precision will be my company for any future AC or plumbing needs!! And the tech Austin was great!! Thanks!!
Daniel Rivera
4 months ago
Our old AC unit went out, so we used precision air to install a new one. We never had a problem with our old AC unit until it died, but with this one the air quality is terrible. It develops a sour smell once or twice a year.Precision Air comes out go clean it, which costs us money. They try to upsell us every time, which costs us money. We have to keep purchasing a new warranty, which costs us money.The old AC unit ran for 20 years without issue. This new unit has an issue every 3-6 months that requires a tech to come out and upsell us and repair stuff. It really feels like a scam at this point and we can't afford to keep paying a technician to come out every 3-6 months coming up with a 300-700 dollar repair on a relatively new system.In all my life in Arizona I have never had more problems with an AC unit. I kind of regret my purchase years after the fact. I wish I had chosen a different company at this point.Buyer beware. I hope someone else sees this and thinks twice. I have dumped thousands of dollars into this companies fixes and here I am smelling the same $300 stench coming from our vents.
We will be using precision for our AC/ heating replacment in the next few months. We had 3 diffrent contractors come and give us quotes. Precision wasn't the cheapest nor the most expensive quote. We decided to use them due to Don Maddox's honesty. Honesty is always the best policy. He also took the time to further investigate our home and identified other things that could help us out that the other contractors hadn't. He didn't try to sell us something we don't need and merely suggested other things we could do to help us save money and keep our systems running smooth and in the long run keep our system running longer.
On 12/3/15, I had Precision A& H come to my house for my annual check-up, per my contract. Paul was my Technician. He was very nice and did a thorough check-up. I was very happy with his work and his attitude. He installed an Air Scrubber and explained it to me in detail. I would be happy to have him do my check-up again next year.Joann Ayers
Lalana Campbell
5 months ago
Kelis Millward, the technician, was very curteous, explained everything he was doing, and explained throughly the costs. He gave us options and explained each option. Would recommend his service and the company anytime!
James is a good technician and very knowledgeable. I am happy I made the right choice by choosing this AC company. Although James forgot to give me a new filter maybe since I mentioned that I already replaced my filters.
Ed Heinzerling
2 months ago
Darian and Chris were fabulous. Very professional, kind , considerate. I couldn’t program one of the thermostats and they walked me through the system. So respectful. Enjoying my new A/C unit.
Philip Speyer
a month ago
Aside from not showing up and not calling to say so the service provider Jonathan did a good job today. It’s not right to keep people in their 80’s up till 1:00 a.m. waiting for a promised technician. I feel we’re entitled to a discount.
The saga continues... I've been waiting for my drain pan to be replaced on my brand new unit. If I had not followed up nothing would have happened. On 8/18, I was told that the technician would be there at 1 pm. After multiple calls by me, the technician appears at nearly 5 pm. The part he had doesn't even fit my unit. I'm supposed to be notified today of when the correct part is going to be installed. It's after 4 and nobody has called. I have changed this business from 5 stars to 3. Customer service is declining rapidly.Update, August 5, 2023. New water heater was supposed to be installed between 8-9 am. The installer arrived about 11:30. If I hadn't called to find out what was going on, I would not have been informed. I've sung your praises for years, customer service is declining.I've been using Precision for over 25 years. They are always professional, honest and have excellent technicians. I recently got a new A/C unit. The install went as smoothly as it could. I have recommended them to friends and will continue to do so. They are a local business and take pride in their work
Full HVAC replacement requested and delivered. Sales and installation were excellent. The tech's were courteous, competent and respectful. The process took a full day, which was expected, the equipment was installed professionally not like my previous unit. All questions were clearly answered we couldn't be happier with the results. Clean up and removal of all debris was accomplished and explanation of operations. Would highly recommend this company.Yearly maintenance received and couldn’t be happier with the technician and work performed year one after installation December 2020
Douglas Shackelford (Shackster)
2 weeks ago
Eric, our plumber tech. Was outstanding in service, experience and knowledge of our issues and he showed a true value and concerns for what we needed. Eric and his associate finished the job that was started by Dalton, and he completed it very successfully! If ever I need a job done again or can recommend a plumber company, it will be Precision Air and Plumbing.
Michael Magarinos
3 years ago
I have been using Precision Air for years and I'm always impressed by their professionalism, timeliness, and responsiveness. My AC broke down two days ago, I called them in the evening, they came by early the next morning and fixed the unit in less than 30 minutes. Keep up the good work!! Also I want to give a shot out to Tommy Moreno Jr, he did a great job.
Suzie DeVore
4 months ago
Jose and Mitchell were wonderful, considerate humorous guys who we enjoyed having in our home to increase the density of our insulation. Precision has always been there for us and it is a pleasure to continue using the service!
Nick was very professional and knowledgeable about his craft. He educated me and my wife on how to improve the life cycle of AC. I think we’ve found a company we can depend on.
Chantia Thompson
2 years ago
I called due to A/C issues. I wanted to get it fixed before the weather got too hot. They were able to come out same day. Joshua came out and spent several hours diagnosing our issues. He even called Don (field manager) when he was not sure of what was causing the issue. Don came out and helped assess the situation and explained the issues in great detail, providing all possible solutions. The next day Don came out and set up 2 portable units to help keep us stay cool until they could install the new units. When install day came, the team (Teman, Dave, and Noah) were prompt, respectful, and diligent. They made sure I understood what was happening each step of the process. This was an all day process and they did it without being disruptive and intrusive. They cleaned up after themselves, and made sure I knew how to operate and care for the new equipment. This was a very pleasant experience, and I would recommend them.
Amber Robertson
2 years ago
My initial installation of my AC was a great experience and I recently had a 10-month check up. I would've given 5 stars except for the fact that they sold my mum on a warranty and she isn't the property owner and they never spoke to me. Thankfully, when I called, they reversed the charge, but I would advise them to check with property owners in the future.
Precision staff is professional and patient with all of my questions. Highly recommend thia company. The techs doing the install of my new A/C were great.
Bill Jacobson
2 years ago
I used this company to remove and replace a utility sink because I was getting new countertops in the laundry room. I think they actually did a high quality job. I just think I was really overcharged. My fault - I should have gotten an estimate before they did the work. So I was shocked when I get the bill. My son highly recommended them and said they would not rip me off. I feel a little ripped off.
My friend, referred me to Precision Air and Plumbing, as I was in need of new company for seasonal checks following exhausting experience with a different contractor for a heat pump replacement in 2022.Over all my experience with Precision Air and Plumbing was very good! I would recommend.Office staff scheduling was prompt and courteous. My technicians, Gerald and Mark showed up on time, showed great respect and patience and actively listened to my concerns. They appeared to be thorough & knowledgeable in performing system checks tune up and cleaning. They were candid and detailed in their review of results and potential issues/corrections/solutions needed. Supporting documentation of the readings/findings provided when requested.I was disappointed that definitive diagnosis couldn't be found, to explain the struggling loud noise the unit begins to make a few minutes into the cooling cycle, measurements were within acceptable range. Not of the technicians doing my understanding it is unpredictable when a part will fail. (similar to auto transmission)
Edwina Austin
2 months ago
A girl and his partner was awesome. They did their job. They cleaned up after they're polite. I felt so bad because it was so but if I could I give him a 10 or more he was good. He was very good and so is his partner they both were good so I think you should give him a big pat on the back cause if I could do it again I do it again.
Duncan McArthur
2 months ago
While I’m still in sticker shock over the cost, the installation went very well, the personnel seemed competent & knowledgeable, and the unit is functioning very well.
Joseph Peeples
2 months ago
This company tried to sell an overpriced air conditioner to my 81 year old mom. Her air conditioner is working fine but they made her believe it was wearing out. They nearly took her for $13,000. Don't use them.
Jonathan Riddle
5 months ago
Kyle is a great tech, very helpful and kind. He make its very pleasant experience.
Deanna Lahnan
11 months ago
Carl was professional, honest, thorough, and educated us on the root cause of our drain issues. He took the time to troubleshoot and locate the source of a bad smell at no additional charge. Thank you Carl!
Emily Proctor
5 months ago
Super happy with the service from Precision for diagnosing an issue with our unit. Kelis came out and was quick, efficient, and friendly. He talked through a few options with us and took the time to answer all our questions.
I didn’t think I could get my ac fixed at 8pm and that I’d have to wait till the next day. I told him my air stopped working over the phone he asked a few questions and knew right away what was wrong with my heat pump. And he was right! Was fixed an hour later at 9pm at night.
Eric Padilla
6 months ago
When I had a problem with the fiberglass inside my ductwork in my 50 y/o house that I couldn’t handle, I called Precision. Mich came out and not only quoted the solution that I had asked for, but also took the time to understand the HVAC system in my house and advise that my money might be better spent redoing and optimizing my ducts rather than cleaning and sealing the old ones. This would not only remove the fiberglass, but also fix the horribly inefficient A/C flow through the house. I was very glad to have his knowledge and motivation to make the house somewhere he’d be happy to live rather than just fix one piece and move on. The price he quoted was also reasonable for the work done. A few days later when Darian and Chris showed up to do the install work, they were very friendly and communicative about the work they were doing to minimize disruption, they took our inputs into consideration, and then after their install was done, they spent a considerable amount of time making sure that the system was dialed in and well balanced. Again, it was clear that they were more interested in giving us a comfortable home with a solid system than rushing to finish the job and move on. It is never comfortable spending for large projects like this, but I believe that Precision and these gentlemen gave us a good value for our money, and had my house HVAC completely transformed and upgraded within a week of me first contacting them.
Old unit removed new installed but they have to come back to put a bigger bracket to set the unit on. They installed a new thermostat and new cover in ceiling for the airflow.
Had some issues with new ac install & subsequent service plan. Very generous resolution from Precision. Restored my faith as a customer to the point that we purchased another 5 year service plan in both our units
Got a whole new air conditioning and heating unit installed by Dave and Lance recently. They were excellent and took their time to make sure everything was done right, even in the sweltering heat. They were very pleasant and happy to answer all my questions. Very happy with our new system and would recommend Precision to all.
Jennifer Jackson
2 weeks ago
Kevin went above and beyond to create a positive experience when a series of unexpected things happened during a recent repair. I appreciate his professionalism, responsiveness and dedication to make sure things got resolved. I’ve used Precision since moving to AZ for both my A/C and plumbing, and overall have been very happy with the service they provide.
Colin and Jessica Rigney
2 weeks ago
We’ve been with Precision for years and we’ve always been pleased.
Jonathan Riley
a month ago
The technician Kyle arrived on time and promptly assessed the overall condition of my AC unit. Informing me about each task he preformed and why Kyle explained in detail his findings and recorded the data, pointing out the amperage for the compressor was in spec but high and installed a soft start. It was overall the best annual service I have experienced.
Serenity Stables
a year ago
They do a great job in every area!!I've used them to service.and repair my AC for 5 years now and they are truly wonderful!!They get out the day of my reg tech is so professional and honest. It's a relief to know they really care about their customers and go above and beyond esp in 110° weather!!
Melanie LiCausi (Mrs. L's Leveled Learning)
a year ago
James came to inspect our two units per our annual maintenance package. He was very friendly and helpful. He explained everything to me, and then husband so we fully understood our options. We got 20 percent off our replacement part. He flushed our hot water heater, checked the ducts, changed the filters, and inspected the outdoor units voltage output and cleanliness. Seemed like a thorough job.
The Precision folks were friendly honest and professional. They are my new AC company.After a bad experience with another outfit (these guys fixed in few hours what the other company couldn’t do in 4 days) I can really appreciate their professionalism and expertise. I highly recommend them.
Fantastic experience. Precision installed my unit two years ago, and that was a great experience.This week, my heat stopped working, and Mick Cleveland came out the same day that I called, resolved my issue at 8PM. I just needed my 'smart' thermostat installed correctly. Mick made sure everything was working correctly and had my unit up and working again within half an hour. I will never hesitate to call Precision for help with my AC unit.
Darion and Chris did a great job! We have air flow in all rooms now. They did a quality job. I highly recommend them!
Maria Acevedo
2 months ago
I committed a horrid mistake by purchasing my AC unit from these Shysters!!! The installation was done both late and sloppy, had to call twice to check out unit when I purchased it in Aug.2020!!! According to them all parts, coils were guaranteed for 10 years, Really??? Just got stiffed out of 649.00 for a part which was never shown to me when supposedly removed and the new one put in. According to the repairman, not all parts are guaranteed and labor is not included. IHe apparently forgot to give me a copy of my bill have been calling for over a week and though they way they will return my call, NO ONE does! Even the thermostat they put in at a cost of 250.00 was defective and had to be replaced!!!! Unfortunately the staff who answer the phone don’t know much and of cause don’t make an effort to help or guide you to the person who can, Einstein they are not, sad the way businesses commit all the unjust, thievery they do!!! I advise everyone to not give these shysters their business and please don’t believe their hype of how good they are and their ratings. Remember Satan was once an Angel, Enough Said!!!!!!
Jamal did an awesome job. His work ethic is amazing. He’s so driven for perfection. No up selling, great advice, and walked me through the process.
Great young man. Ask for him and you’ll be taken care of.
Precision Air and Plumbing is a wonderful company to work with! They are very experienced and professional. They have helped us in our home for many years via a/c service and air duct cleaning. Recently, we had to get both of our home a/c units replaced. From the salesperson Greg, who helped us find the best situation for financing the units, to the team who came to our home to replace the units (Tehman, Dave, Dino, Tyler & Mike), the process was handled smoothly and professionally at every juncture. The owners are wonderful people of high integrity who do much to help the greater community. Excellent company all around!
Precision installed my new AC unit last Christmas and I am incredibly happy with everything. The service was amazing, the value was the best I found in the valley. I would recommend them 100x over if I could. They really went above and beyond for me, and for that, I am incredibly grateful.
michelle cammarata
a year ago
Kalin was very professional. Explained everything and cleaned up after job. I liked that the sent a picture with personal bio about work and family like. If I need something again I will ask for him.
I am very happy to recommend this company for any and all things related to hvac or plumbing. I contacted Precision Air and Plumbing along with several other companies for an estimate to replace my nearly 25 year old unit. Precision Air was the only company that truly spent the time inspecting and devising a plan to fix several concerns we had with the way the system operated. Our estimator Don spent nearly 3 hours at the home during this time. Other companies literally spent minutes and gave a very generic quote. In the end we accepted the estimate that was given by Precision Air at a very fair cost for the amount of work that was to be performed. We set up the installation appointment for a few days from the day the estimate was given. On installation day,our installation team of Guy, Nick, and Brandon arrived promptly and were very friendly. They went over the plan of install and immediately began work. Installation took around 9 or so hours. At the end of installation they cleaned any messes that had been made during install. I am thrilled to say that my HVAC system has never worked as well as it does now. Thank you Precision Air and Plumbing. You have a customer for life due in part to your fantastic customer service, professionalism, quality product, and dedication to your customers.
Deb Sackreiter
2 years ago
When my AC stopped working on a 113 degree day, Tommy and Josh came to the rescue. They worked quickly and efficiently to rule out the AC Unit and the Air Handler as possible sources of the problem. That left the thermostat, which they replaced. The AC was cooling down the house before they left, and has been working flawlessly since the thermostat replacement. I am thankful to my AC Angels for getting our home's AC back up and running on a very hot day. Thanks, Tommy and Josh!Jeff came to replace the filters in my R/O unit. He did a great job, and spent extra time teaching me about the system and options that are available for it. He's a great technician. Thanks, Jeff!
Gerald was amazing. My ac wasn’t cooling my second story. He figured out the issue and got cool air flowing upstairs quickly. Thanks for the fast response and great service
Daamon Speller
a year ago
I recently had a yearly service call with Precision Air & Plumbing. I chose this company solely because of a note left behind by the previous owner of my home, mentioning the HVAC unit had be serviced and installed by this company. I asked for the same tech, Leslie, that the prior owner noted using.Leslie's level of customer service was great. She was prompt for her appointment and explained all the finer points of both my unit and inherited service contract. Based on this interaction, I feel very comfortable with continuing to use PA&P--and most importantly, technician Leslie--for my HVAC needs.
Dennis Zacharyasz
3 weeks ago
I was very impressed with the installer, Chase. He was very helpful in explaining how the faucet worked. Very congenial. Easy to interact with. Will request him if we need any other plumbing services.
Adolfo barrera jr
5 months ago
Honestly I don’t have a lot to say but they been doing really well com over and servicing my a/c unit . The technician Gerald spurrier i highly recommend . Good person and helpful and gives you is honesty opinion. As far as the company goes I never had any issues with them . Really respectful and I highly recommend.
reikimasterteacher1
3 years ago
I was able to get an appointment immediately and they showed up on time at the time they said they would be here. Ricardo Cordova was my Maintenance Technician and he was very professional, thorough and let me know everything that he was doing ahead of time and as he was doing it and followed up with me afterwards. He was a very nice gentleman and very personable. He knew what he was doing and did a great job. He wore a mask and had great energy. I definitely recommend this company as I have called them each year for a tune up on my air conditioner and was always able to take advantage of there special they have.
Johnathan Cota
2 years ago
The tech that came out was super knowledgeable and without assuming anything figured out the problem with our AC unit fast. We thought we were going to have to replace our entire AC unit but Precision Air saved us thousands. The tech also gave me some good advice and recommendations for what to look out for and what would help in the future. I would definitely recommend Precision Air to anyone that needs a good, quality tech for any HVAC issues!
I had a mini-Split installed in my main garage. The team was on time, polite and professional. After the job was finished you couldn’t tell they were ever there. The tech explained the operation clearly and the installation was pro-grade. I’ve used Precision Air for many years and have always felt they were honest and trustworthy.
Janet Thomas
7 months ago
We had this company do a whole-house repipe. They charged $16,000 and left us with a mess of crazily cut drywall and even managed to cut our doorbell wire.When we contacted the company, we were assured that this would be repaired. It's been months with no contact from them. We had to buy a replacement battery-operated doorbell and a new speaker and ended up paying two security companies with incompatible parts. We will never use them again for anything!
Overall good experience. They came to house and sold me a unit they they did not have access to get. Called me after the fact and stated they could get it in 3 weeks ad the unit was back ordered. However they would sell me a more expensive unit if I wanted one tomorrow. Just wish they would have made this time issue clear at time of contract. They did call in two weeks and inform me that the unit was in and could be installed the next day. The installation went seemless and the unit is working as advertised. Even with the initial issue I would definitely use them again.
Kristin Mathews
a year ago
Extremely professional and trustworthy. Anthony was out to my home twice to help me troubleshoot a plumbing/sewer issue. He spent an enormous amount of time showing me what the problem was via a camera he fed through the line. This company had previously replaced another section of my sewer line, and I now have issues in another section they will be replacing. They are fairly priced and Anthony is extremely knowledgeable and helpful. I won't call anyone else for all my plumbing needs.
Nicholas Dorsey
4 weeks ago
Jesus and Irving were professional and knowledgeable. Fixed our problems
Daniel Cappi Cacioppo
a year ago
Diagnosed our problem pretty quickly but feel very over charged for a 15 minute fix with some parts that can be purchased locally very cheap. Parts maybe $100 but total bill was almost 900. We have used them for years at 3 different houses and have always been very pleased with their service but might be time to look around
Donna Russell
9 months ago
Dylan was very helpful throughout the process. A few communication issues were resolved quickly and I am very happy with end results.
Genesis Rodriguez
a year ago
Richie was amazing! We’ve been having issues with our A/C unit since we bought our house. We contacted Precision and immediately received a phone call to schedule an estimate for a new unit. They initially wanted to come out the next day but we were busy so they scheduled the next available time that worked for us. Richie showed up today and was extremely knowledgeable and took into consideration that our unit was not working with our kids in the house. He was able to get us what we needed in a timely manner and now we will have a new unit installed Wednesday. Richie was just amazing through the whole process and very personable. Thanks Richie!
Oderick Smith
5 months ago
Excellent service! He actually video taped and took photos of the problem and the work done to repair. First time I had service where you were told what the problem was, what will fix it and how to prevent it in the future.
Chris Schubert
4 months ago
Exceptional service with their level of professionalism, honesty, and expedited service. Very happy to do business with them.
Mike was awesome!!! He new the issue right away and fixed II in very little time!!! Lifesaver!!!
In Early March we decided to replace our 22 year old Heat Pump. We contacted 5 companiesPrecision Air was one of them. After evaluating the proposals we chose Precision Air. Don Maddox the salesman made several suggestions to improve the efficiency of our new system.He spent a lot of time with us explaining what to expect from the installation and what savings to expect. He was the best!Jeff and Davin did the install. They were on time and the installation went smoothly. There was a minor problem with the thermostat and it was fixed promptly the next day.I purposely waited a few months to post this review. so that I could have time to evaluate the system. Our savings have been about $75 a month in June and $100 a month in July.I would rate Precision Heating and Air 5 Stars +
Dorene Regnell
8 years ago
My family woke up at 2:00 a.m. to a very hot house, sure enough our air conditioner had gone out during the night. I did a great deal of research on Air and Heating companies and I decided to call Precision after reading many of the positive reviews. I was interested in a company that would be honest and professional and reliable and one I could trust. One hour after I called Precision I had a technician at my door and one hour later my air conditioning was working again. The technician, Robert, was very professional and took the time to explain in great detail the repairs that would be necessary and the cost for repairing the unit. I was pleased with the total charges and the quick and professional response. I will be using Precision Air & Heating as my air & heating company of choice from now on.
Lorri Fortunato
8 months ago
Gerald was wonderful 😀 very professional and gave me great service and options for improving my AC Unit. I always use this company for all my AC
Servicing. 5 Stars ⭐️⭐️⭐️⭐️⭐️
Jaryn Dominique
3 years ago
Richie did a great job on our seasonal maintenance visit. He checked everything in the system inside and out, but also maintained social distancing and wore his mask (despite how hot it is outside!). He didn't leave until he verified the system had turned back on properly and was his usual friendly and helpful self. Super happy with the service! Thank you!
Arrived at the promised time. Mike the technician was very professional explained the problem and fixed in good time and took the time to check all was working well before leaving, highly recommend
We contacted Precision Air & Plumbing due to a complete unit failure in June. They responded quickly. The manager was understanding and professional sending Dylan to our home in an hour. We obtained a top quality unit with an amazing warranty, at a competitive cost. The installation took the next day to order and the following day to install. Wonderful AZ native Company!
My system was not working properly. My appointment was kept as scheduled and Tech was on time, with advance notice they were on the way. Francisco arrived and was professional and friendly. He gathered the information of the problem and went to work. After a complete inspection of the unit he discussed the issue with me. He was very patient in doing so. We agreed on the price and the issue was to be resolved. The part was needing to be ordered but was received and completed faster than expected. I am very pleased with Precision Air and their technician Francisco.
The technician was professional and knowledgeable. Solved my drain issue in 20 minutes. Didn't try to sell me things I didn't need. Advised me regarding other services and approximate costs of those services. Will definitely use Precision again in the future.
James Hutzle is the maintenance person assigned to us today to clean our AC coils today. He was very kind & knowledgeable. He wasn't up on the roof very long so next time I will ask for photos since my husband nor I can climb up to the roof to check anymore. Leslie normally does our maintenance and she complained about the pigeons. So we are expecting that a good job was done on the cleaning. Maybe less pigeons now??Diane & Manuel Gomez
alex gilliam
5 months ago
Jamaal was great, he was polite, listened to my concerns a needs, also flexible with time work schedule. The job he did was awesome, he had attention to detail, showed me pre and post pictures that was great for me to know was done. His customer service was 5/5. Go going Jamaal, keep up the great work.
Brittany Watts
2 years ago
We purchased a new AC unit from Precision for a reasonable price. The install was smooth - we were able to easily schedule them to come out, we received reminder calls and they arrived on time. We also have another AC unit that didn’t need replaced but needed repairs. They were honest about what was necessary and what wasn’t. We’ve now had the new AC unit and fixes to other unit in place for about a month and have had no issues whatsoever. Very happy with our experience! Would definitely recommend and use again. Thanks, Precision Air!
Great company. Replaced my unit last Feb for a fair price and have had great service since day one. They assigned Austin as my designates maintenance tech who lives here locally and was very helpful and friendly.
Anastasia Roybal
8 months ago
Service Tech Gilbert was very helpful and professional throughout the process of my service and thorough. Overall got what I needed done in a timely manner, I would use this company again in the future. Highly recommend, definitely request Gilbert!
Jill Vandersee
3 months ago
AC tech came out today to complete work from a week ago. Not the same tech as last week. This tech trying to upsell some sort of issue that was not there a week ago. When I called their office the supposed manager Chris was beyond rude and not interested in resolving the issue. This is not the first problem I have had with Precision. Last year the tech broke a piece in the toilet tank. Today involved the AC unit. Told them to get the tech out of here. Now I am extremely sorry I ever bought into a contract with Precision. BIG mistake.
Beverly Joseph
9 months ago
Yesterday, 11/22/2022, We had Precision Air & Plumbing, install 2 Brand New Heating and Cooling Units, on Our Home. All of Our interactions with the People at Precision Air, through this Experience, was Exceptional! Starting with Dylan, a manager at Precision Air, who helped Us Understand what We needed, to the 4 Amazing Precision Air Employees: Cooper, Ryan, Zane, and Christian, who completed the Exemplarity Work, to make this Experience Beyond Successful, and Great, ... Thanks to All! (David Heyman)
Rhonda Miller
11 months ago
Precision provided same day service when we had an urgent plumbing situation. They keep us apprised of their arrival time and Carl provided the quick service that we needed!
Luciana Anthony
3 months ago
We had our A/C yearly maintenance done, it was thorough and he let us know what needs to be done. It took longer than expected for maintenance approx 4 hours we were getting concerned. I am not sure if he was a new technician or not, job was done
Crystal Chase
3 years ago
I have used Precision Air for 9 years, both the air and plumbing side. They have always provided excellent service. The few times that a conflict came up, they have made it right. My last service with Ricardo Cordova is one of the reason's I continue to use this company. He did a great job explaining what was wrong and options on how to correct it on a level that I could comprehend what it all meant. Steve had also assisted Ricardo during the repair and was incredibly upfront with what they had to do for repairs. Impressive team work and absolutely the best customer service. Thank you Ricardo and Steve!!
They have canceled twice. Made new appointment for today between 2 and 6 pm. Came at 940 am, had to cancel hair appt, grooming appointment and charged $700 for a 159.00 tune up. Guy broke a switch I have to pay for that? And they don't carry my freon anymore. Didn't even mention all of this cost until he charged me.
RICK MARTINEZ
3 years ago
Just a shout out to say Precision Air is an exceptional , professional , and attentive company! Had a new air system put in 6 months ago and was extremely satisfied with their process. Just recently, the system had an issue and Precisions response was far up and beyond what I expected. From the reception of the phone call to the response of Aron coming out to evaluate, this company is great! Thanks for the great service Aron and Precision Air. This is how a company should be.
Catherine Wadsworth
9 months ago
Everyone that I dealt with were exceptional people and their work and helpfulness was greatly appreciated. Work was done quickly and neatly. I have been a customer for a long time and will continue to be one.
TEAM 9 Chris Shannon,My wife and I were very pleased of the professionalism, and dedication in the quality of work installing the second new Air-conditioning, and the new air handling unit in our home. You showed great pride in your work. I would definitely recommend Precision Air & Plumbing to all my family, friends.Thank you,The Beaty Family
Top service, I called Precision Air & Heating and they came out the same day to fix my down stairs Air Conditioning Unit. Chris was the technician and he quickly debugged the issue, after debugging Chris explained to me the cost which I was looking at and various options. As it turns out our air conditioning system is 13 years old and Chris explained to me that in all likelihood the air conditioning system would need replacing and the ball park costs I was looking at. I agreed to buy a 4 year maintenance plan which allowed me to credit the cost of the maintenance plan to repair purchases for the next 4 years, this suited me better since I told Chris I would prefer to replace the air conditioning system in February of 2018 and I would like the present air conditioner system to work for 2 more months. Chris replaced a couple of capacitors and recharged the air system and the house is being cooled now. In all I am happy and Chris worked with me to save money and to help meet my budget requirements. Bill #454599 & Chris was the technician.Ricardo did a amazing job, found 2 bad AC condenser capacitors and cleaned the coils.
Hannah Dowden
3 weeks ago
I got my AC replaced in 2020 by precision air and this is the second time my capacitator has gone out. $300 in 2021 just for the labor to replace it and $250 this year because I get a 20% discount being on a maintenance plan with them. Price gouging to the max. Technician was nice but replaced it before even asking me and then told me the cost. Not very happy with the experience overall.
KIMBERLY FORCHETTE
3 years ago
I set up an appointment up with Precision Air after a co-worker shared with me what a great deal he got on the very same ac mfg that I wanted to replace my 18 year old unit. I had them do the install 2 days after my initial appointment with Don. On installation day Dave and Tyler were at my house around 9am and finished the job around 3pm, both were very professional, friendly, and made sure I was completely satisfied and did not have any questions. They also mentioned that they do plumbing too so I may have a bathroom project for them down the road. Our new ac works great, very quiet and we are so glad we found Precision Air!
jerry muhlstein
4 months ago
I’ve been using Precision for 2 years, always very satisfied with
Their personnel and the work they’ve done
Raliegh Weist
3 years ago
My normal yearly maintenance is usually in May. Due to you-know-what, I asked that we postpone until now. They were very accommodating. Today, Ismael arrived on time and was very efficient in completing the maintenance. During the inspection, he noticed that my coils needed cleaning and my UV light had burned out. He suggested that he had a better UV unit and for a little more $$ than the bulb itself, he could install it. No pressure sales.
It was obvious the AC installation team took pride in their work. They were meticulous about testing each step of the way. All wires and lines were neatly run and secured.
Purchased an AC unit from them years ago and have had them do the annual maintenance checks since. Their team is awesome and always professional. Their willingness to also help with pricing is appreciated. This is the second time having Leslie as our tech for our annual check up and she has been great!
Adriana Vaquera
a year ago
Having heating problems, I called my 'go to service' to come and investigate. A Mick Cleveland showed up. He checked the unit and thermostat and explained everything very thoroughly. I would only call this service for unit.He was so polite and in a timely matter completed the work. Mick is a true Professional. To me ,he is what Precision stands for. Would never think of using anyone else. Thank you Mick Cleveland for your service.
I'm not too happy about buying 2 brand new AC units, one -1 year ago, & another 2 years ago, then I have to replace an air duct & a voltage regulator 2 yrs later..but none the less, the company gave me a 50% discount & the tech named Kyle R was really thorough about everything. He's a cool guy, thanks, Kyle.
theresa jacobsen
4 months ago
Top notch crew! Did a great install on my AC. Very professional, friendly, timely. I am very pleased with their work. Thank you !!!
Jason M Long
5 months ago
Mike Collins was great. Quick response time, worked at finding a practical solution at a reasonable cost, found things missed by other companies, was easy to contact, and beat a previous competitor quote by $4500 despite doing extra work to ensure to performance. Will definitely be a repeat customerJump forward to August 2022Had a leak from the recent install and heavy rains. PRECISION responded quickly and tech Ivan came out on my lunch hour to work around my schedule and fix the issue at no charge! Thanks for everything! You guys have a customer for life!Jump forward to April 2023! Precision came out for an annual inspection. James was friendly, fast and informative! Answered issues and addressed concerns. Thanks for everything!
Absolutely the best company I've found for your plumbing & air conditioning needs. I highly recommend PA&P. (And get their maintenance contract. .. it's the best I've found anywhere in the valley ). And no, I don't work for them, I've just been using them and think they're a great company to have on your side ). They continue to impress with their professinalism, courtesy and attention to detail. WAY TO GO YA'LL.....
When you deal with a company that operates with integrity as the cornerstone of their operations, it drives a culture of doing the right thing for the customer as the foundation of a great customer service driven business, and you know it, you can feel it when you find one.That is how Precision does business. We arrived Oct 21st for the start of our snowbird season to find both A/C units in the home were not performing. One of the three companies we contacted was Precision Air & Plumbing. Precision was out right away and were by far the most professional. The technician Mick, and Jason the field supervisor, took the time to explain and help us understand in layman terms what was wrong with the systems. Just as importantly, they did a thorough job evaluating our needs based on when and how we used the house. Originally, after doing my own online research, we were going to consider systems with features (and costs) that didn't make sense for our use. Jason, and Steve from the service side, explained why we would never get the return on our investment those systems are designed to deliver since we don't live here in the summer months and don't plan to for many years if ever, and they helped us decide on a less expensive system that better fit our needs. Talking a customer out of the higher priced option because it is not the right thing for the customer, who does that anymore??? Well, Precision did. Their quote was also very detailed so we knew exactly what we were getting and why it was there and that it was not just an upcharge item, which allowed us to really compare apples to apples against the other quotes and determine what the others had not included (but surely would have added later). And while they were not inexpensive, they were willing to be competitive and fair. Bottom line, less than a week after I initially contacted them, we have two new units installed and working perfectly. The 4 man installation crew (Guy, Ryan, Dave and Dino) were about the most professional and polite you could ask for, even asking permission each time they had to head back in the more private areas of the home and leaving things looking like no one had been there. Everything about the experience from start to finish left me feeling like we had a partner in solving the problem in the best way for us. They in turn have earned a difficult to impress customer who knows there is only one number I am going to call next time I have a need they can service.
We had a great experience using Precision for our new AC system. From working with and receiving a quote from Mike Collins to day of installation, where Darion and Chris did an awesome job. They showed up on time, worked quick and efficiently, kept us updated and cleaned up when they were done. I will absolutely recommend using Precision if you consider getting a new AC system.
Fred & Jaime Norris: Bought new Unit; Precision Air and Plumbing was assigned to provide inspection and installation. Precision Air and Plumbing re-established my sense of good/honest business practices among HVAC Contractors. I can honestly and easily say this after a bad experience with other HVAC company spending just under $1K before.Precision Air and Plumbing scheduled a pre-inspection, everything good to go for New HVAC unit. Then, a fabulous installation team, specifically Mike Cooper brought my anxiety and confidence in HVAC companies back into line; Mike and Rye represented the company in such a trustworthy way; I was confident in the installation/service. Both very professional, both streamlined the process and worked together seamlessly. I see great professional careers for both these young men.Thank you.
Paul Savarino
2 years ago
Used them many times, however not for a/c check up. Not pleased. Tech was more like a salesman than technician. I have a slit unit. Guy went in attic for 4 mins with no tools, so how did he check anything let alone check drain line. Never put gauges on to check freon levels, run or start capacitors, never came in house at all. But was more than happy to sell me new start capacitor with relay that was suppose to be a more gentle start. Start up is louder and harder than before. Over all very poor a/c check up!!!!
Alice Pyne-Jahneke
2 years ago
At 10:30pm I realized that my toilet was backing up into my tub & shower. Every place I called either couldn't come out until the next day, or they wanted to charge me over $500 to come out after hours. I called Precision Air & Plumbing, and I'm so glad that I did! Their tech Raymond was at my house within an hour of my initial call. He was very professional, very friendly, and he had the clog cleared within an hour of arriving. Not only did he clear the clog, but he also cleaned out the shower and the toilet. But the best part was the price. When everyone else was charging over $500, Precision Air & Plumbings price was under $175!I definitely recommend Precision Air & Plumbing for any emergency, or non-emergency, plumbing needs. And I want to say thank you again to Precision and to Raymond.SincerelyAlice JahnekePhoenix, Az
Brett Leavitt
7 months ago
Moved my air handler from the closet to the attic. This team killed it! Edgar and Dennis were awesome! They gave me updates every step of the way. Never left me in the dark. They were always giving me advice on where they thought vents and ducting should go but made sure i knew i was the home owner so if i wanted something changed they did what I wanted. They were absolutely amazing. I seriously can't say enough.
The young man that precision air sent out was phenomenal. The gentleman was highly skilled courteous and knowledgeable. Good job Isaiah.
Takiito Potato
6 months ago
After posting this once before they removed it saying I was a fake customer, this 100% happened in Chandler Arizona..We had a maintenance check scheduled for 2:00 p.m. to 6:00 p.m. they show up at 8:00 a.m. out of nowhere they start flooding our roof because they had to wash something from the AC unit and it starts raining down like a monsoon downpour all over everything in the backyard with no warning at all.. had to move a bunch of stuff that got wet that should not have gotten wet ..this visit was supposed to be under warranty but because they canceled all of our other previous scheduled appointments now they won't honor our warranty. Terribly unorganized, terrible services, NEVER USE THIS COMPANY
Keyvan Ghahreman
2 months ago
I called Precision on a Thursday afternoon in the middle of summer to take care of an AC issue. 24 hours later, technician showed up as scheduled and fixed the problem.
Jason Gerrish
2 months ago
Can you tell me why I just paid $600 for a $25 part?I am beyond upset. I spent almost $30k with these guys to replace both my heat pumps and both air handlers and to install two additional returns thinking I was good for a few years , only to have my unit only make through 2 summers!? And then to have their technician tell me it was going to cost me $800 to install a hard start kit? Of course the way he explained it he made it seem like it was an urgent part and that there was no other way to fix my unit (they been trained well), but after I researched the part and found that I could purchase the part for $25 (on Amazon CSRU2 5-2-1 Compressor Saver Replacement HVAC Hard Start Capacitor 3.5-4- 5 Tons Hard Start Kit FOR Air Conditioner)I was shocked, because that means they probably pay less than that because they purchase at a wholesale rate!I have to say that the, whole experience today felt staged, the technician maybe spent 5 minutes troubleshooting before telling me I needed this part, and when I objected to the original $800 price he immediately said, let me call my manager to see if I can knock off $200. After a 1 minute call to his manager they agreed to the discount, so I agreed in the moment, but it didn't feel right. Especially, after thinking about it later. He spent maybe 15 minutes installing the hard start kit.... So $25 for the part and then $600 for 15 minutes of labor.Also, after a quick google search I found multiple competitors that were doing the same exact repairs for an average price of $325!! I am all for paying a fair price but in this instance I feel I was taken advantage of.Shame on me for not price shopping or pushing back more, but with the high temps I felt an urgency to just get it done, and I feel you guys took advantage of that. With that said, I will no longer give you my business, and will be sharing my experience on google.
I’ve used Precision Air and Plumbing a few times now, always very professional and knowledgeable. All the people I’ve talked to have been very good at educating without coming across as condescending, they are a great company to use. The materials are high quality which isn’t the cheapest option, but you get what you pay for and we are very happy with the quality of the materials and the services provided.
Our initial meeting was with Kyle who did a thorough inspection of our currents systems. Kyle then took the time to describe the current condition and what options he could offer. His detailed explanations and patience in answering our questions in a professional manner was outstanding. Once we decided on our systems upgrade, the installation date was set. Kyle kept us informed and continued to communicate with us. Installation day came and Anthony and his team arrived on time and were efficient and courteous in their interactions with us throughout the day. Anthony took the time to explain the operation of the new system and oversaw our hands on training. Kyle called several times checking on the progress of the installation. The experience was great and the systems are working as promoted and expected. Good group of employees.
I had a miserable day trying to sleep as I work nights. I had tried to replace my old thermostat, but quickly gave up when the old unit was not shown in the new one's diagrams. I called at approximately 4:00 pm, explained my plight that my house was 93 degrees inside. The dispatcher quickly found a technition in the area and came within an hour. I was completely satisfied within another hour. Thanks, Precision!!! You have a satisfied customer! Jim
Cherie Naumann
a year ago
We noticed we had an A/C issue at 4:00 AM. My husband called Precision Air that morning and they were able to fix it that same day, even during the HOT summer season! Salvador, our technician, was AWESOME! He was very kind and did the job quickly. Thank you, Precision Air! You ROCK!
Brenda Hanyzewski
2 months ago
I had a water issue in the bathroom. It was 7:00 at night . No one answered their phone except Precision . Susie was so helpful and William did an outstanding job . They have my business forever .
Crystal Miller
3 years ago
As always Precision delivered! Our machines have seen better days. So when it was time to switch them out we went to who we trust! The price for the 2 units was great. The best part was the professional service. Thank you to Anthony, Frank, and Julian! They did an amazing job from start to finish. If your in the market at least give them a shot!
Diana Williams
5 months ago
Our technician, Francisco was on time, professional, knowledgeable, and personable. He took his time inspecting our units and provided a detailed report verbally and written. Thank you for providing great service Francisco.
Gerald was very clear when explaining my problem. Gave me the best optionsAt a reasonable price.Thank you Gerald!
SR Rittenhouse
a month ago
Technician was courteous and professional. His work was detailed-oriented.
I had my hot water tank die on a random Friday and they helped me get set up with a new tankless one by Tuesday. Stefan was my point of contact guy and helped me with every question I had. Francisco (and his friend whose name I forgot, sorry!) were my installers and I was impressed with their workmanship after all was said and done. I've only been a customer of Precision for less than a week but so far so good! I'm looking forward to utilizing their regular plumbing/HVAC services in the future.
Marshall Carpenter
a year ago
Had a mini-split that needed a charge and and added a dye to stop the leak. Took about an hour overall. My Technician was Josh and was very professional, knowledgeable and efficient. Kudos to Josh. Overall experience 5 Stars
Marshall
We have had excellent support from Precious Plumbing . We experienced a water leak in our home. Precision Plumbing has been thoroughly helping us identify the problem and remediation.
Thomas Martinez
4 days ago
He provided details and explained what he did. Would recommend to others I know. I appreciate you and Thank you all.
Cynthia Fischer
4 years ago
We were in the market fro a new AC system for our Buckeye AZ home. My husband interviewed 4 companies and Precision stood out from the very beginning. Once we chose them everything since has been amazing. From Don Maddox who gave us our estimate to Guy and Francisco who did the install..Everything was done on time as promised and the clean up after was immaculate. Very pleased......with Precision Air
Travis Horner
a month ago
Alin, the tech that came to fix our a/c, was great! Very informative, answered all my questions, and made sure job was complete. I’m requesting him any chance I get. Thank you Alin and Precision.
tom henderson
3 months ago
Francisco was very knowledgeable and took the time to explain everything. He took many pictures of my ac to show me what was wrong. I even went on the roof to see exactly what he was doing. Overall a very good experience. Would recommend the company to friends.
Jody Stanley
3 months ago
James quoted the best prices on my new AC System. I shopped 5 different companies and saved $3000 to $6000 over the competition for the same system/ manufacturer. I got a better warranty and maintenance deal as well. Straight up quote, no b.s. and didn't waste my time like a couple of the other big name company's did. Very Very highly recommended.
James was very professional. Checked everything that needed to be checked. However, he became too much of a used csr salesman at the end. Just curious though, why I was charged $160 for an AC & heating tune up when their website states $85?
We have used Precision Air for years and have ALWAYS had excellent service. Leslie was an amazing tech who really went above and beyond with her service. I will be requesting her from here on out! :)
The install tech did a good job..The install tech did a good job.However the dispatcher called me at 7 AM telling me the tech was being dispatched from Chandler. That is an hour away from Surprise. The tech arrived just before 10 AM.
Prices are a bit high but service was good. It would really be helpful to break down the actual parts and labor of the job so we can see in detail of what we are truly paying for. Lumping the parts and labor together as a single item is not customer friendly and makes it appear that you are trying to hide something. Just a thought for future jobs so that people can see that you are truly transparent and not trying to hide anything.
Jamal was awesome answered all my questions went over everything with me I because he was awesome we had extra stuff done and I will make sure that he is the person I have come out
Rockne Carter
2 years ago
The biggest gripe we had with Precision Air was that the technician was not comfortable working on our AC unit because it was too advanced for his training. He said other employees were trained to work on our type of system but no offer was made to schedule one of them to come out. It appears that all of the other maintenance was performed quickly and in a professional manner but our AC still seems to struggle to keep the house cool. Just can't give more than 2 stars................UpdateI reached out to Nels. He apologized for not being able to get our system working right. I now know that with the newer more advanced systems you really need to find a company trained on your name brand, in this case Lennox. Precision has agreed to refund the maintenance charge and was helpful with the information I need to get the right company out to service my system. Thanks
Heather Sulski
a year ago
James was great! He was incredibly knowledgeable and suggested some tweaks to increase the longevity of our A/C unit. We’ve used Precision Air for years and I cannot recommend them enough!
Sabine Wauson
3 years ago
Joshua Sandoval repaired our AC in record time. This was a major unit overhaul, Joshua did an amazing job. He is professional, very knowledgable, and explained what needed to be done. He then fixed this burned out unit, we have cold air! Joshua Sandoval is an asset to this company.We purchased the 10 service agreement with Precision 8 years ago and it truly paid off. The service was prompt and courteous. We saved several thousand dollars!Thanks, we couldn t be happier.
Saundra Anshutz
a year ago
Leslie arrived on time with a trainee. As always she was friendly, knowledgeable and is a wonderful representative for this company. She is very competent, has a great personality and attention to detail. She explained what needed to be done and gave me the costs up front. She was also very good with her trainee. I always request Leslie when needed.
Scheduled annual maintenance performed by tech Leslie went flawlessly. She was on time and quick as well as professional. She explained our various issues and made necessary repairs at a fair price. We’ve used Precision for years and are always satisfied.
Our ac went out. I called and left messages for over 6 companies. Only 2 called back and wanted to charge extra fees due to it being Sunday. I called precision air and they came out did the work and left. Josh was very professional and was able to fix out issue! Recommend them over all other since they answered the phone when we had an issue and did not make us wait days to get an ac repaired.
Sheri Kucinski
3 weeks ago
They were so quick, nice and extremely helpful. Thank you for everything!!
The technician was amazing and so kind. He went above and beyond to ensure that everything was checked, I was knowledge about preventative maintenance, and ensuring my family wouldn't have to endure a broken a/c during the summer.
Miguel Duarte
4 months ago
Francisco did a great job explaining what happened with the AC motor that needed to be replaced. He got the job done fast and efficiently. Thank you for all your hard work and dedication you have on your craft. Keep up the good work.
Joseph Taussi
8 years ago
We had precision air come to our home for an ac tune up in anticipation of the upcoming Arizona summer. The technician, Chris E., was a gem. Professional, knowledgeable, courteous, and took the time to explain and recommend without trying to sell us anything. As it turned out, we were so impressed we took advantage of the 4 year service contract. Great service, great company.Nick R and Mike came back this year for my annual checkup. As usual, the guys were courteous, professional, and knowledgeable. This company is great and knows how to treat its customers. They also seem to hire the best.
Winnie Nguyen
3 years ago
I have been a customer of Precision Air and Plumbing for 2 years. I purchased a permanent maintenance plan with them. All staffs are friendly, punctual and respectfully. The technician, specifically Mr. James Shelton, did an excellent in fixing A/C unit. I also caused them a lot of troubles by changing scheduled services all the time but Andrea and John, office operators, are always kind and nice and help me with all my needs. Precision Air and plumbing is the best. I highly recommend the company for all A/C, heat pump and plumbing services. Thank you Mr. James Shelton. Thank you Andrea. Thank you Mr. John. Thank you Precision air and plumbing.
Dale Anderson
4 weeks ago
Devin was the PMA technician. He was very professional, knowledgeable and courteous. He explained everything that he was doing and he answered our questions. He also presented and explained the three air filtration systems that Precision sells. I was leaning on not purchasing one. My wife understands more about them than I do and she felt that we would benefit from the first plan. Thanks to Devin and my wife we decided on the first option plus they will add one year to my service contract. I believe that we will benefit from filtered air and the duct cleaning.Devin is great and I hope he will be assigned the next time we need Precision Air. He is a great asset to your company and should compensated as such. Thank you.
Our water would not shut off in our shower. Cameron was very polite and good with our dogs, making sure they did not get out while he was going back and forth. He did not have all the fixtures needed for the repair on his truck. He promptly went and bought them and repaired the shower within an hour. Cameron also let us know our water shutoff at the house was broken. He had to turn the water off at the curb. We had him replace that as well. Having an older home I was glad to have it repaired. The shower looks great! We have used Precision Air for various plumbing issues over the years. I find them to be honest and fair with their prices and their repairs have held up over time.
james hibbard
5 months ago
Made an appointment several days in advance. Was told the tech would be out between 7 A.M and noon. I waited got a call at 1140 A.M wanting to know if the tech should start on his way. I responded if he gets here by noon. It's now 1225 P.M no show at noon. I definitely don't consider this company reliable if they can't make their set appointments in the 5 hour window they provide.
Sandra Steele
8 months ago
I recently purchased an air conditioner from Precision Air and plumbing.Iwas extremely satisfied with overall experience the technicians that installed the unit were very polite and extremely professional (Mike& Ryan)they were very competent in their work and if I had to grade this company from 1 to 10 ( 10 being the best I would definitely give them 10
Someone from Precision Air came out today to look at my unit for servicing. It had been awhile since someone was on my roof and looked at the unit. The first thing the technician asked is if I had a clean filter for the hallway, which I did so he offered to put the new one in, which I then tossed in the trash. The technician proceeded to get on the roof to look at the unit… 10 minutes later he came down with several quotes, all charging me $211.00 for changing the air filter in my hallway, which was not really that dirty. He said there was a minor problem with the unit but the real issue was the inside filter. I would not normally have a problem paying for work but the technician never made it clear up front nor did he provide an upfront estimate indicating the cost to replace the filter. I would have been more than happy to pay the 85$ service fee than $211 for the filter. His response to my complaint was this is how the business operates and that is how he pays to put gas in the truck..he also mentioned people call the office and complain all the time.
Replaced a 4 ton heat pump split system that was on its last leg. Dylan was very responsive during the quote process and answered any questions I had. When the day for installation came, the crew was on time and organized. They were professional and completed the install efficiently. The end product looks good and has been working great! Will definitely use again!
12 days, 12 days start to finish! Extremely happy with Mike our salesman, and with Guy and his crew! Definitely should have gone with Precision months ago instead of dealing with the other jokers! I appreciate them not trying to oversell our install. Very knowledgeable, very professional. Thanks you Precision!
Janet Richardson
9 months ago
I am so pleased with Precision Air I renewed a 4 yr contract with them. That shows how much I am pleased with them otherwise I would have moved on to another company
Alex Muenchow
3 months ago
Mike and Ryan did a great job! They went above and beyond. Removed an old 5 ton unit that was old and replaced with a new one. Had a big crane on-site to handle the heavy lifting to the roof.
Timothy Wright
2 years ago
Haven was professional and was able to install 3 bathroom faucets with ease. His communication skills were great always keeping me apprised of the situation.I have a 4 year maintenance agreement with Precision Air. Earlier this year James was superlative in doing the maintenance on my AC units. As a Veteran it gives me honor in doing business with a Veteran owned company.
We are very happy to have a brand new, dependable water heater again. Everyone involved from Gilbert to the three young men on the install team were extremely courteous and professional.
Brady Lucidi
9 months ago
Mick was such a great tech. He explained what was wrong and made me feel safe with my children in the home. He was thorough and communicative
Fred Balderas
5 months ago
I had the pleasure of having Alin and Tyler work on a repair. They were professional thorough in what was a tedious and complicated repair. They didn't stop until it was done correctly, which in the end mission accomplished. Alin stayed after to replace a part on the ac unit. They talked me through what was going on and what was needed. Precision will always have my business and I know the owners take pride in their company, employees, and the service they provide. I hope to only call for a yearly routine tune up, but I know they'll be there should something come up. Thank you!
Ricardo was personable, courteous, and professional. He explained the maintenance work he was doing and made recommendations for additional service options. Precision Air has maintain our AC units for several years now and we trust their technicians.
Our technician, Mark, was very knowledgeable and searched until he found the problem.
We would recommend Precision Air!
My technician Stefan was professional, polite and knowledgeable. He was able to diagnose my garbage disposal issue and fix it quickly. I’d highly recommend Precision Air.
I had the same experience as Wendi Denham. I called them and they asked me the same questions then tell me they can't come until Saturday!! What makes me very mad is I purchased my system from Precision Air a few years ago and now they can't come repair it? I ended up calling Penguin Air and they came the same day I called.
Called them back because my unit has an issue that is supposed to be covered by my warranty they them. The said it was, which was great news. The bad news is they charged me 305 for the 5 minutes of labor time it took to replace it. REALLY uncool. So real hard to give a good review with that. However, the guy they sent over was very nice and knowledgeable, and so far, the repair is holding. But with warranty terms like that, management clearly not on the level. 👎
Great experience. Very knowledgeable and efficient professionals. I have had Precision do both AC and plumbing work and have been very pleased with the results.
My AC went out and I called and set appointment they came out next day . Went over different options with ease and and GUY was my installer and did great . Thank you I’m now back to everyday life and cool .
Steve Montaño
a month ago
Initially skeptical, the the tech was very knowledgeable and clear as to what needed to be done. He got it done in a short period of time.
Thank you! Now I can sleep!
The company sent out a service representative the same day I called for help. The service rep found the reason for my a/c not working and fixed it immediately. I was so thankful. I will always call Precision Air for any A/C service.
Jonathan Crawford
a year ago
James was great! Took the time with me to go over my options and create a maintenance package that fit my needs and budget. He supplied before and after pictures and even sprayed off my solar panels. Great tech and service!
The service and interaction I had with my last service was unacceptable. I was quoted a price to replace a coil. Then when it was replaced they said my drip pan wouldn't work and needed to be replaced at hundreds of dollars. I called the office over and over to discuss and finally got a manager on the line. He said this was a error by the person that placed the order and agreed to comp. After they left I found that the attic entrance had the frame removed and left laying in the floor. I was in the process of selling my home and had to call back in to get that fixed. I was told by Crow that typically putting the frame back is not included. (Then why not set expectations up front??) But they fixed it. Then when my house was inspected guess what no gas to my heat. They forgot to turn the gas back on. Another trip out for that. Everytime I called and asked to speak to a manager I was given the run around. Told I would get a call back or that he was busy. I had to continue to call in over and over before he would get on the phone. After the gas issue I asked to be compensated for my time and he told me he would get back to me. Surprise surprise it's been 7 months and still no contact. I bought a new home and could have transferred my service plan but no thanks. I will find a different company that values their customers.Would still love to hear back from the owner. I always loved that it was a Veteran owned company. It's sad that the people he has working for him don't value integrity.
Don came out and gave us a bid on two new AC units. He was very professional and took the time to explain our options. Although we didn’t go through them due to finding a better warranty offer, I would highly recommend them based on integrity alone.
Steve Hoffman
4 months ago
Austin the tech did an outstanding job, very professional & understanding
Julie Poplawski
7 months ago
EDITING my Review: a Manager called apologized for the bait and switch, said technician was fired and refunded my $250.Anyone can have a bad day. I'd call them again since they were available but manage with my eyes wide open. Previous review: NEVER USE THEM! They told me 59$ charged $250 with no conclusion and only 45 min of effort!! They are BAIT AND SWITCH experts!!!
The salesman was extremely cocky. Didn't like his approach to dealing with my girlfriend and mother. He used typical cheesy car salesman vocabulary. You know, price is so cheap I can't show my boss. Once my girlfriend told me that, I was done. In the trash the estimate went. I'll give two stars since they did show up between the time quoted. They replaced my grandma's unit so I was hopeful....
Mike Ramsthaler
3 years ago
Furnace went out last week and I decided to get an estimate on an entire new HVAC system. Don came to my house on Monday and went over the numbers with me. The numbers turned out to be better than I expected and they were able to install the system immediately. They offered financing which was easy to apply for and we got approved in minutes. We scheduled the install for Saturday. I was contacted on Friday to confirm the appointment. I received another call from Frank 30 minutes before he was going to arrive. Frank and Bruce arrived at 7am. They were incredibly friendly and very knowledgeable. The install went smoothly and they were wrapped up by 4pm. They tested the system and showed me how to use my new thermostat. I couldn’t be happier with the process from start to finish.
Kimberley Thomas
5 years ago
We have been extremely satisfied with the quality and professionalism of Precision Air & Heating. We purchased a new unit from Precision last year and have been greatly impressed by the courteousness and integrity of everyone associated with this company. We had our one-year warranty inspection performed on the unit today, by Manny V., and he was polite and knowledgeable. We purchased the Preventative Maintenance Plan, and look forward to having Manny as our service technician!
Isaiah had good customer service skill, and worked with me to make the service needed affordable. I would request him again.
Service was completed in a timely manner and my technician was extremely knowledgeable. All services were explained to me prior to being completed as far as the need and cost are concerned. My air conditioning unit stopped working after a bad thunderstorm . Although it iwas a busy time of year and a part had to be ordered my unit was repaired in a timely matter. I'm satisfied with the service I received and won't hesitate to use Precision Air in the future.
We have been with Precision for about 3 years now. Their technicians are always prompt and courteous. Richy performed a maintenance check this spring and was great. Most recently James and Austin repaired a small condensate issue and were both great to work with. I am in the contracting industry and know the challenges of finding honest and reliable people. Erik has done a great job putting a team of employees together that truly care about their clients.
Austin did a great job. Communication was superior. Precision air plumbing always does a great job on service in my house.
They serviced my air conditioner and cleaned my air ducts. They were on time, efficient and cleaned up the work areas really well.
The tech was on time, very professional. Hr had a great personality, was very thorough. Gave us all the information about our AC units so we could make an informed decision on how to move forward. Did not push any products on us. Did not push any add one. We will definitely be doing business with them again.
gina lagomarsino Tucker
2 years ago
Did my research and they are rated very high, and stated was a family business, so we gave them a try.
The service guy Kevin was very professional and polite. He explained everything to us and gave us options. No hidden surprises or charges. We highly recommend this company.
Ellen Albares
3 months ago
Had the seasonal service for my AC unit and flushing the hot water heater. The service tech was very nice and explained what needed to be replaced. He performed the work very quickly.
Great company, they were able to come out same day to inspect/diagnose system. Explained everything very well and was able to set up and perform repairs very fast. Within 36hrs My system was replaced, upgraded and cooling.
David and Gordon came out to inspect my current system and walk me thru every aspect of what I currently have and provided a detailed breakdown of my options for a new system. They were a true pleasure to work with and it truly felt like some friends talking shop. They were very professional and Precision is definitely a Tier 1 outfit.
Unfortunately I had a leak inside my master bedroom so I called Precision Air Plumbing. Our tech, Gilbert, was able to properly diagnose the issues & fixed it in a timely manner. I would highly recommend using Gilbert and this company. Will be utilizing this company again!
Richie did a great job explaining all of the work that would be done. Took his time answering our questions and no pressure. Great personality and very professional. Highly recommend him to others for your HVAC needs.
Jennifer Duvall
2 months ago
We called at 11:00 the night receptionist and it is now 4:15AM. A tech by the name of Alan was supposed to service our non working air-conditioning unit. No one ever showed, or contacted us why the never showed up. The temp in our house is now close to 90 degrees. If we were contacted that no one could repair our air conditioning unit, we would have done business with someone that could of. POOR BUSINESS ETHIC!
Had maintenance completed on two units and the technician was great (Anthony Perez) he was very thorough in his analysis to details.He did find another issue concerning my roof in which he did mention should be checked ASAP...this had nothing to do with the maintenance of my units. He went above and beyond the scope of his work. Thank you!
Sahar Moulaiy
2 months ago
We waited two days for our appointment it was suppose to be on Monday morning and they sent an email stating that they had technicians called out and couldn’t make it to check our unit until Wednesday. The girl on the phone stated that they had other customers that were in NEED and needed actual emergency AC service and we needed to wait for Wednesday. AC units were installed about two years ago by precision air. We had to call another AC service provider and paid $200 for a new capacitor replacement to get the cool air going to be able to sleep at night.
Bonnie Connors
a year ago
Leslie came out to do my yearly maintenance on my A/C... she was wonderfully attentive and even did a water heater flush for me.. I am so impressed with Precision as well as the technicians that I have interacted with to date.I believe the company’s personality is to be honest, caring, integrity keepers.I wholeheartedly recommend them.
Stewart Porter
3 years ago
Ricardo showed up on time wearing a mask and he put booties on when he entered our house. He took the time to explain everything to us. We had just scheduled a yearly inspection and service but we ended up purchasing a 4 year service contract. The office was easy to work with when we called and scheduled our appointment.
Eda Schoenauer
4 months ago
Isaiah was wonderful! Very professional and honest. We even bought the maintenance program we felt but the company was most trustworthy.
Austin was awesome, most professional in every way. It was most pleasurable dealing with Precision Air. Thanks again. I will recommend your company .out highly. Thanks for your service.
nicole brozovich
3 years ago
Precision Air and Heating is the best in the valley. Truly haven’t found any company that’s employees and service are top quality like Precision.I have to give a HUGE thank you for the service on the hottest day of the summer so far. My family and 14yr old pup thank you. Dispatcher Kirby was professional and great to work with over the phone, Aaron our tech was nothing less than amazing! Thanks Precision, truly a company full of integrity and has my trust.
Our technician Mike was friendly and took the time to explain what needed to be fixed. Once the problem was discovered he went out to pick up the parts and got our AC up and running again. Highly recommend using Precision specifically our technician Mike!
Shopped around looking for the best price while not wanting to effect quality. I was given quotes by at least 7 different companies, a few were lower but lacked the professionalism and attention Precision showed. Definitely shop around if only to see how much better and less expensive Precision Air is.
Kingsley Evans
3 years ago
Precision Air is a company of integrity. I signed up with them August 1st, 2019 for their AC maintenance plan for 2 years. Meanwhile, I did NOT remember what company I signed up with.Someone from their office called me a week ago to set up their yearly maintenance visit. SO GRATEFUL. The mystery was revealed.Ismael came out to my home, Saturday August 15, 2020. He was very helpful.Excellent service! KE
Francisco was awesome. Explained the problem was quick and super friendly.
Brian Thompson
2 years ago
I needed a HVAC replacement ,Precision air & plumbing responded in 1 hour ,Sold me a Hvac unit and schedule next day set up.Dave & Dino (Precision employees) called in the morning and I was up an running by 11:30 a.m. The two men were very efficient, courteous, cleaned up and removed all derbies. They finished up with a review of my new system, so I understood before they left. I would recommend Precision Air & Plumbing to everyone , there front office to Eric, Greg, Dave, Dino, Thank you for quick response and great service.
Service technician Kyle was great but service rates are very high, especially on some labor only services.
Came next day after my call in the middle of this record breaking heat wave when three other companies wanted me to wait anywhere from 3 days to 3 weeks! Professional, Personable, Knowledgeable and done in 30 min! Thank You
Answered all questions that we had and updated us on their progress on each bathroom.
Michael Harris was top-notch and professional! I’m going to let the owner know how much of an asset Michael is to the company.
They are very professional and knowledgeable. I like that they take pictures of everything so that you can see everything they are talking about. We have used this company for over 20 years. We have never been disappointed over their work. We have recommended this company to friends and family.
Mark Alexander
2 months ago
After using Precison Air previously on at least two different properties, we were not pleased with our last experience. We were quoted a price to replace our AC that was 2 to 3 times higher than other quotes. Attached is a screenshot of our quote. Truly disappointing.
ski czajkoski
2 years ago
I had a wonderful experience with Ricardo as my technician. He was courteous, professional, knowledgeable and friendly all rolled up into one. I can't say enough about the man. You should be proud to have him working for Precision Air & Heating & Plumbing.
Precision Air and their personnel were quick to respond, diagnose and resolve my problem when my air conditioner went out.
Michael Snyder
a month ago
Gerald explained AC repair needs, and described the different options I had.
Had to call precision air because my new $12,000 unit stopped working after 4 years. Called the 24 hour service line and received no response. Called again the next day and they sent someone out to look at unit. Was told that nothing could be done because the unit was frozen and should have been told to turn it . He came back the next day but couldn't fix it but gave me a quote of $4500 since nothing is apparently covered after 4 years. He was able to temporarily get air on and scheduled service for 2 days later for repair. No one showed up and the woman I spoke to told me if the house was hot to leave. No empathy,. No attempt to resolve issue
Very professional, courteous, clean and efficient. Installed a new 50 gallon electric water heater and hauled off my old one.. No fuss - No muss. Technicians Brandon and Billy were fabulous. Customer service representatives were totally on the ball as well. This is a great company
Daniel S (ds571)
2 weeks ago
These guys aren’t the cheapest but not prohibitively expensive; however, 100% worth the cost. You get what you pay for. I’ve used them twice, and they do QUALITY work. Had them install a 2-stage heat pump, and then had them out again when the shower piping upstairs burst (from previous owner’s shoddy work). They came out the same day for that emergency and then had it 100% fixed within 2 days. They also fixed the low water pressure issue around my home. Our quality of life is meaningfully better because of the work they did and how quickly they did it. I want to call out the guy who did the estimate. I asked him about the water pressure issue, and he was completely educated on the matter and explained my options with conviction. He was 100% right about the issue and it was fixed. Had two plumbers before that that weren’t sure. So excellent work!
Dorothy Faith
4 weeks ago
Greatest service I ever received in my life and I am 88yr old p
Our technician, Ismael, was courteous and knowledgeable. He inspected, let us know what he found and gave us our options, and got right to work. He answered all of our questions and gave his opinion on what we could do as homeowners to keep our system working optimal. I got recommended to Precision by my sister and I will definately recommend.
Anthony arrived early. He listened to my comcerns and provided details/explanations for services provided and needed. His professionalism and experience helped to ease my worries. I will highly recommend to friends and family.
Randy Stanislawski
2 months ago
Isaiah was very professional answered all of our questions and and listened to all our concerns, great jobs as always PA&P thank you...
Edit: Pending some new information regarding the sale of a new AC unit this review may be changed to reflect the fleecing of our family over a new unit. Tactics used to scare my wife into committing to an AC unit based on limited availability projected by the tech. More to come but this will be the start of I don't have some crystal clear answers soon.Consistent quality service delivered with honesty. Always appreciative of the work Precision does to keep my AC going with routine maintenance being an older unit. Upfront and honest about the unit now and going forward. I don't see myself using another company in the valley for my AC work.
Guy and Wes. Amazing dudes!! Arrived on time, super friendly. I had to leave for work all day and felt comfortable with them to let them do what they gotta do in my house. Super friendly, knowledgeable, and all around good workers. Thanks to those 2 for keeping my house cool. Would absolutely recommend these 2 specifically for AC work. Thanks fellas!!
Becky. DellaCella
4 years ago
got their tune-up special mid June, thought we had the air go out about 6 weeks later, so we call precision back up, they can't be out for 48 hours..not gonna work. Call another company they come right out and tell us AC is great, the drain was clogged so the unit shut off as a safety feature and you need a P trap on the drain. But wait Precision Air and their super tune up were just done, they didn't recommend a P trap (they did recommend a $300 dollar start-up motor??). I called Precision air spoke with John in customer service, after explaining the situation he agreed that it appeared that the tech Paul had not flushed the drain or he would have recommended a P trap, and that he didn't even have the correct information on the type of unit put in their system, so he agreed to refund my money back to my credit card, it has been 3 weeks and no such refund has been made to my card, I have left messages for John and he has not returned my calls.
Jesus Quinones
2 years ago
Have worked with Greg and now Dave S with replacements for our AC in our home and now our rental property, both times we have received outstanding customer service. We choose to use Precision again after their above and beyond make it right for the customer service we received with our home. They have a great team, from the installers to the service reps we have had a different team each time but they are all committed to great service. Thank You For Your Outstanding Service Precision.
Guy and Wes were extremely meticulous and thorough with our HVAC installation. Very friendly and professional. Would recommend Precision Air to anyone!
Our experience with Precision for a heat pump replacement was refreshing. They were prompt and courteous. From site walkthrough to completed installation in under a week. I wouldn't hesitate to refer anyone to them or use them in the future. Thanks!
Stewart Porter
a month ago
James arrived within the given time. Nice and friendly. Checked out our A/C unit which is working fine, just a routine maintenance. He answered all of our questions, gave us options and opinions.
Dan Wilkinson
2 years ago
I received multiple quotes from several companies when searching for a new A/C unit. Through Precision I received a bid that was less than the other companies, but, Precision also did additional work. They increased the size of my air intake as well as better thermostats and 4 years of service for both of my units. Mike and DeeJay did a great job and took time to explain the new products. The Lyric thermostat is awesome! Dan WilkinsonUpdate. Today the service technician Austin came out and did the yearly maintenance. He was very informative and did a great job maintaining my AC Units. Was also very friendly.
susanna willey
8 months ago
Josh was amazing he came twice as he promised once we got Southwest gas on we didn’t realize that was the problem because I had turned the gas off not realizing that it would affect the heat because I didn’t want my mother cooking any longer so Josh was very understanding we got the heat on he came today as promised he got our heat on he did not give up we couldn’t be more impressed with his service your honesty and also you handled our plumbing, toilet issue beautifully perfectly, and we cannot be more pleased. Thank you so very much precision.
Mike was very professional and knew what he was doing. Did not try to sell me something I didn't need. If I ever need more service I wouldn't hesitate calling again.
Gilbert my service tech for plumbing did a great job doing some spigot replacements and taking care of any of our other needs. He was very helpful, respectful and made sure our needs were met.
Karri Haslam
2 months ago
THIS SHOULD BE YOUR ONLY CALL!We were referred to precision air through my father who used them a couple years ago he had nothing but good things to say about them. We gave them a call and they sent out a gentleman by the name of Mike, he went over everything so thoroughly with us and it was a no pressure sale, I really appreciated that because we were already stressed on the fact that we're reaching a record week for hear and our AC is out and do for another after 21 years, the only question I had was when can you start and what form of payment do you except. (this was so affordable) boom boom boom they were out two days later and in one day the whole thing was done. Wes and Guy the installation technicians were not only very polite and friendly they were extremely knowledgeable when talking to them about adding a system for our garage. Couldn't be happier with the service they provided and the unit is so quiet ( is it on??- oh yah ... cooling down fast!) thanks guys really appreciate it!
Ryan Roubison
2 months ago
Absolute garbage customer service, spent $13k on a brand new unit, during the first heat wave of the summer the relay switch and transformer broke. Over 48 hours with no ac, no customer service, no one gave me any answers, all while it’s 115 degrees outside. Would not recommend to anyone. The customer service woman basically said “sorry, you should just use another company to fix the issue.” No response from at all from Eric Bryan who sold us the unit, they advertise 24 hour emergency response, that is an absolute joke. Do not give these guys your money.
AC went down so I called hoping to get serviced within a few days. They arrived within an hour. Checked and repaired all systems and had us back with cold air within an hour. Being from WA State and the AZ heat hitting triple digits the service was a game changer. Signed up for annual PM to avoid future issues. Highly recommended. Thanks James Shelton.
Not sure how to add a new review, so trying this...Gerald S came out to maintenance our heater that just seemed like it was working too hard and overheating periodically.He gave me the hard news that a new unit would be the best route(which I knew was coming.)Although he didn't install it, Gerald did a really good job of informing me on what I needed to know feel comfortable making this VERY LARGE purchase. He never talked down to me and was really understanding while I asked a million questions. Thank you Gerald; you really helped me in making the second biggest purchase of my life an informed one💚Tanner came out to help us June 12th after we had been without AC for 3 days. He was friendly,on time and spotted the problem quickly. Parker and Sons have installed the unit with two short of wires, they burned out and could have started a serious house fire!!!Thank God for Tanner and thank God for Precision air!
They are very professional. They took my concerns seriously. They were on time , very polite and friendly.I gave them 5 star.
After receiving three quotes for a whole system replacement and speaking continually with Greg during the process we decided that Precision was the company for us. Greg did a very good job of explaining everything through the whole process as well as working with us to get what we really wanted for a great price. Greg was professional with the quote, and very timely in answering all questions we had through the week or so it took us to finally come to a decision. Replacing a whole system is not a cheap thing to go through, but we felt with precision we were getting the best system for the money. Thank you Precision and Greg for a job well done.
Steven Cooper
5 months ago
I had Kelis out today he is very polite and professional technician. Also very appreciative of John helping out as well. Very happy with the service and I recommend them.
Teresa Cash-Quinn
2 years ago
We’ve been in our house almost 4 years and have used 2 other local companies for yearly maintenance, service and repairs. They didn’t hold a candle to Austin with Precision. Because he’s a professional he wanted to hear about the current condition and history of the units. He explained what he would be doing/testing. He was zero pressure but made recommendations using several scenarios. Then left it up to us based upon our needs and vision for the home. He also educated and explained everything about how units function and what each part role is. We ended up having one repair and a 4 year service contract. Austin left us feeling confident we have an ally and partner looking out for our best interest and not just trying upsell and make money.
Tanner was very nice on time and gave me multiple options to repair the issue. I did not feel pressured to purchase a new unit or go with their repair company. He gave me great options and I will lookinto what's best for me. Thanks Tanner
Marilyn Jeff
2 months ago
Gerald was great. Fixed problem right away. Very friendly and professional.
Mark Moses was our HVAC tech from Precision Air and did an amazing job. Very thorough in his explanations, laid out all my options, and was extremely professional and kind. Overall 10/10 in my experience, and I come from a family of tradesmen! Will continue to use Precision Air in the future. Would recommend them to anyone looking for a quality HVAC company.
Jennifer Berry
a month ago
The team was great! They were conscious of keeping our home closed up to keep it as cool as possible while they replaced both of our units the same day. It was 119 outside the day they spent working at our home, so them being conscious of that was nice, for my husband who was home and for our animals who had no choice to leave if got too hot, thank you precision air!! You are wonderful, we hope not to have to see you again for a while! 😘 most definitely recommended by our family.
Candy Helfer
6 months ago
Everyone was so nice and professional. Dylan was great with the quote and arranging the installation. The two men who installed the A/C were terrific. I would recommend this company very highly.
Our technician Andrea did a great job servicing our AC/Heating unit yesterday. She also patiently explained what she was doing to my husband who was on the roof hanging Christmas lights. Precision installed our unit 11 years ago and the yearly maintenance service appointments have kept it running without any issues. We look forward to requesting Andrea again next year.
J.C. Middleton
8 years ago
My air conditioning went out and had to look for company that would provide both a good product and good service. I decided upon Precision Air and Heating based on reviews from other satisfied customers. I put a lot of weight on other customer's experiences. My installers, Keith and Jose couldn't have been more professional and open to special requests. I requested a change in my gas line that Jose was quick to respond to. I am looking forward to working with Precision, I know that they will provide years of good service.
This company has gone backwards. I had originally scheduled an appointment for Friday 6/30 to check my system and install a customer supplied tek bulb. When tech arrived she knew nothing about the install of the bulb. So I had to reschedule. They reschedule for 7/1 am between 7 a and 1 pm. No show. I called said your on schedule It is now 5 17 pm and they tell me the tech cannot make it today and they need to reschedule. All my clothes are out of closet as my air handler is in the closet in the master bedroom on top of my bed. THIS IS TERRIBLE customer service and Im about ready to cancel every contract I have with this company. Now at 522 pm they call and need to reschedule for next week this is not happening. I have waited all day for them just to keep pushing me around. They finally showed up on Saturday eve. 8 pm. Then I had a plumbing service scheduled with them as well. They were suppose to be here on Saturday by noon. They didnt show up till 9 pm and fianllh left at 1130 pm. I think this is enough suffering. I hope the owner of this company reads this reciew as I asked for them to have him call me and I am still waiting!
My technician James was great. He was courteous and professional and made recommendations to ensure my unit continues to run efficiently, as well as recommendations to improve air quality. He presented different options and explained everything clearly without pressuring me into anything. I’m very happy with the service I received today.
Sergio was on time called me before he got here. Very informative and made my air conditioner work like a champ also he went out and cleaned all the coils and got my air conditioner running perfect I'm very satisfied and I would recommend precision air to anybody that needs air conditioning work!
Lana Shaughnessy
2 years ago
Ricardo was our service person and did an excellent job. He explained everything regarding our annual check up and advised us as to pro active maintenance needs. He worked quickly and was very respectful to property. He was neat and professional in appearance and left us with helpful information about future service needs.
Dear ErikI wanted to write you and tell you many thanks.Your company replaced a broken air conditioning unit recently for my family home. I had plane tickets to fly out of town for vacation 2 days after my unit was leaking water into the house.When I saw that water leaking into our hallway. I understandably freaked out. But, somehow, Precision air was able to get a unit installed before I flew out. I would say that in the summertime in Phoenix, replacing an air conditioner that fast was an outstanding effort for my home.Unfortunately, the unit installation was somewhat awry, and caused a problem. Precision Air fixed this with an incredible amount of work, including a crane and ductwork at no charge to us. I think that is outstanding and shows that Precision Air is a company that stands behind their work and is truly customer service oriented. I’d like to say that I was impressed with Guy (don’t know his last name) and his helper. They were amazing in efficiency and helpfulness during the repair work.I will always be a fan and customer of your company and you can be sure that we will tell everyone about what a great job you did.Thank you so muchBill Woodson
I have recently used both the HVAC, and plumbing divisions. The techs show up on time are professional, and polite. I will continue to use them in future.
John Burridge
2 years ago
Arrived on time, although 4 days after the problem occurred (no A/C for 4 days). Diagnosed the problem; left to get parts; returned and installed; restored A/C, all for a mere $1,700. Even though we have, for over 10 years, had a 5 year service contract, we did not feel we received the timely service advertised. Next, when I questioned the bill, an even $1,700, in light of past experience of receiving a discount (20%) because we have a service contract, I still have received no answer. Finally, today, we saw a rep. to discuss a new unit for our casita (the current one is 17 years old) we were advised that, to cool 240 Sq. Ft., the replacement unit would cost $10,000. And, we were also told there was no inventory anyway. So, we will wait until the unit dies, and then explore options - elsewhere. Overall, however, the service and sales people were great.
Taylor Bogert
11 months ago
An air conditioning technician at Precision Air INTENTIONALLY TAMPERED with one of my units and tried to charge $2K to fix it. Others should be aware of their unethical techniques.On the evening of 9/26 one of my two units (both purchased through and installed by Precision Air in August of 2019) stopped working. I had never used the company before, but the previous homeowner had purchased a maintenance plan and transferred the policy so I figured I'd give them a call (note: the previous homeowner provided me with these records, along with the annual maintenance invoices detailing how the units were serviced by Precision prior to my husband and I purchasing the home in June of 2022). A technician came out the next morning, turned the unit back on, and it was working without him having to do anything. He said it was overworked and just needed to rest, but took a look at the units outside and some connections in the attic. Upon his return, he stated the units were due for their annual maintenance (which was true... it had been almost a year to the day since someone had been out) and he recommended they be cleaned and additional freon added. Knowing they weren't low on freon, I declined that but consented to the cleaning and paid $600 for the service and labor.Shortly after the technician left on 9/27 I noticed my other unit was no longer working. I thought this was suspicious, but possible it could have also been overworked. I turned it off for the evening and turned it back on the morning of 9/28. Warm air was blowing so another call to Precision Air was made and the SAME technician was at my house an hour and a half later. He took a look at the units again and said the compressor was broken and needed to be replaced. The cost of that, plus labor, would be $2K. I thanked him for his time and told him I'd be getting a second opinion.I called the company I usually use (a smaller, HVAC company where technicians don't work on commission) and they had someone at my house a couple hours later. The technician worked on the unit for about 10 minutes before cold air was blowing again. He said the wire to the compressor had been DISCONNECTED and newly ZIP-TIED up into a bundle of other wires (it took him breaking open the bundle to discover this). Once the connection was established, he wasn't able to locate anything else wrong (and confirmed it wasn't low on freon). The cost of this was $120.A manager at Precision Air was contacted on 9/29 to inform them of their shady tech with unethical sales techniques. My husband was told he would receive a call back later that day and, as of 10/3, no attempt to reach us has been made. I understand this may take time to look into and a same-day callback may have been an unrealistic expectation, but a we're still looking into this update would have been appreciated (but let's be honest, I highly doubt they're looking into anything). Unfortunately, their technician's are commission-based and this occurred at the end of the month and quarter, as well as the end of A/C season in AZ.A report (pictures included) has been filed with the Attorney General and other appropriate parties. If this tech was brazen enough to tamper with a unit after not getting a sale the first day, chances are he's done this before and has been successful.Please do your research and get a second opinion before spending a pretty penny (commission-based technician's pray on people who just want it fixed) and think twice before calling Precision Air.Edited in response to the owner: Please read the sequence of events and get your facts in order before responding to a review as what you typed is not what occurred. I understand you're trying to save face and shift the blame by lying, but your company is at fault for vandalism and unethical practices as proven by a technician at Cardinal State (don't know where you got the term handyman from).
Their technicians were punctual, knowledgeable and did a great job.
gerald rosenbaum
a year ago
The service was excellent! But the price was very high 🤔 being a disabled veteran and money is always an issue, Stepan is good but he used my part's, charging 250.00 for 30 minutes seams a bit much. However I would recommend precision air and plumbing.
They were able to schedule me the same day for my water heater. The girl on the phone was very nice and accommodating and professional , the technician was on time ( early ) and he explained everything. He was knowledgeable and efficient and made the sting of a failed water heater less painful. I will definitely recommend Precision and use them in the future!
Dishonest, indifferent, incompetent, lying Melvins at Precision Air, but what do I know.The (Lack of Precision Air), technician Michael called on Friday afternoon to let Me know the outdoor fan motor was not working, and the compressor would not run. I asked Michael if he would replace the outdoor fan, and get the unit operational. This same technician then told Me the refrigerant compressor was shot, compressor oil was all over the unit, and a new unit was needed. Michael's quote for a new 3 ton AC heat pump, is $6,124.00 installed.Saturday & Sunday passed with no AC at 108° to 110°F in Gilbert, what a delight.By 10:00am Monday morning a Certified & Qualified AC technician from PM Plumbing & Mechanical had the outdoor fan motor replaced, and the AC unit was running strong.No compressor oil had leaked out, the refrigerant charge was still full, from the factory, a package unit.This unit, is a Bryant, 13 years old, and installed by Lack of Precision Air in 2009. The P. Air technicianin did not want to replace an external, electric fan motor on Friday afternoon, but did want to replace the entire unit, and did not mind leaving the home occupants with no AC over a three day weekend. What a Melvin!The phone receptionist/CBIC/official co-business associate, is another SheMelvin who refused to acknowledge My complaint about the poor service, refused to let Me speak to an HVAC supervisor, or have a supervisor return My call, and she let Me know there is still a $59.00 service call fee, for the Friday their service tech showed up, fixed nothing, and quoted $6,124.00 to get a new unit.Don't be fooled by the name Precision Air, the real company name is, Melvin's AC Unit Changer Outers.Word of mouth spreads fast, pass it on!
I hired these people to install a new AC unit. The installation was fine. The customer service sucked. I was getting a lot of dirt and dust with the new unit. Of course it never happened with old unit and the duct was recently professionally cleaned. I asked them for a mitigation by cleaning the duct, they refused and said it's all my problem. I was disappointed and frustrated. I had to hire somebody else to clean it.
Rafael Serra
7 months ago
I really enjoyed Quaid, he was an excellent technician by taking the time to explain the issue with possible solutions. He had a great attitude and enjoyed his professionalism. Kudos to him on a job well done.
Gerald came and checked our A/C units. Very understanding of the issues we had. I was very happy with our service.
Roberta Rodriguez
3 years ago
We have used Precision Air for several years and they have always done a superb job. The professionalism and customer service that of their employees is a direct reflection back to Precision the company itself. Our service technician was Morgan and he did a great job taking care of our issue and was very knowledgeable at explaining the situation at hand. We highly recommend Morgan's expertise. We especially appreciate Precision Air contacting us in regards to the special they were running at this time of year.
I want to thank James with Precision Heating and Plumbing for not only getting me set up with a new thermostat but for also getting to the bottom of an ongoing issue that had stumped many before him. He took the time to thoroughly investigate the problem, identified the source and made the repairs. I feel confident that my issue is resolved. Many thanks James!
Precision professional came out to do an inspection of the AC unit. He also cleaned the electronic filter at no additional cost. He found a surge protector that no longer met code and recommended we replace it. We agreed and he did so in just a few minutes. We are very happy with Precision's work and the value we received. We will definitely use Precision for all our AC, furnace, and plumbing work.
Andrew Sanchez
8 months ago
I had technician named Gerry come out, inspect my drain blockage and sent a camera down the drain to find the blockage. He pinpointed the spot under the concrete floor so fast and efficiently. Thank you Gerald !
John Napolitan
a week ago
Great people, very professional and responsive. Prices were very high and appeared to be over market.
Interviewed 4 different companies. Pricing was similar in general but our salesman sold us on them. Happy with our decision!
Kelli Bullock
2 years ago
Highly recommend! We had a great experience from start to finish. Dave and Dino installed our new unit yesterday. It was raining, windy and cold yet they both were so great about it. They both were friendly, knowledgeable and professional. Thank you so much for freezing your butts off so we can have heat. Also thank you to Don and Eric who quickly came out on Friday and spent several hours trying to fix our very old unit and after deciding to replace the whole unit they were able to get us scheduled very quickly so we didn't have to go without heat for very long. With a newborn this was greatly appreciated. All the technicians kept their masks on whenever around us while remaining at a distance. This was our first time using Precision and won't hesitate to call them again if needed.
Our air conditioner went out late afternoon and a technician arrived within an hour. Found the unit was dead, arranged for a consultant to come out next morning and explain our options. Jim arrived, was a wealth of information and sold us a unit that fit our needs. The price was decent as I had been busy bidding with other sources. Guy and Eric arrived on schedule for the install, were very professional and did a terrific job. We had some additional ducting changes as recommended by Jim and the whole house hasn't been this cool since it was built. The unit runs very quiet which we enjoy that! Thanks to all the people involved at Precision Air they were all very courteous and honest about everything.Tim Randell
Precision was great! They came out and quoted us for the work we wanted done, didn't try to upsell us on anything we didn't need. They were put that same week to preform the work. We are very happy with the quality of work and the customer service.
Geoff Hastings
6 years ago
This review is only about their service and techs, not their new a.c. sales side.Their techs are always nice and helpful when trouble shooting or doing checkups and maintenance. Casey Dixon was extremely respectful and polite. He listened and understood that my only complaint about Precision Air is that I was sold a 4 ton unit when I need a 5 ton due to an addition that was added on that isn't on any record or permit. He did anything he could to help with the performance of my unit.
David Topping
4 years ago
We have been using Precision Air for MANY years, both for AC maintenance (and installations) and for some plumbing as well. We've found their preventative maintenance agreements to be a good idea and keep renewing them for the benefits they provide. We called Monday morning with plumbing drainage issues and they sent Mateo out the same day and he was very helpful. Highly recommended!
When we had a slab leak discovered late on a Friday, Chase arrived and diagnosed the issues. He followed up with us through the weekend and ensured we had two plumbers arriving to fix the issue Monday morning. Jesus and his partner arrived and worked tirelessly in the exhausting heat the entire day! It was quite an accomplishment to witness. I am grateful Precision sent this “A Team” of thorough, hard working people to fix our issue!
The only good thing about your AC going out when it's 115 degrees outside in Arizona is PRECISION AIR & PLUMBING is ready to fix it ASAP! Called and was greeted by Cathy who was super professional. They sent out a technician to diagnose my problem and, knowing that my AC Units were on their last legs at almost 20 years old, I decided to go with new units. Quick, professional, affordable, I can't say enough good things about Precision. Will definitely be recommending them to any family or friends in need of AC service or new units. In a world full of fly by night companies just trying to get more dollars out of your wallet, Precision Air & Plumbing is the exception as everything about our experience was top notch. Thank you Precision, my house is now cooling much better than ever and my family thinks I'm a hero for getting it done as quickly and with as few headaches as possible!
Erika Shelton
2 years ago
I bought a new HVAC from Precision in Sept 2019. Two days before Thanksgiving 2020 the unit stopped heating at night. The first tech that came out said the ducts didn’t accommodate the unit that was installed 14 months prior. Naturally, my first question was, why would Precision install a unit that didn’t accommodate the existing duct work? Precision sent a more experienced tech the Monday after Thanksgiving that was able to pin point the real problem. As frustrating and as cold as it’s been at night, Precision worked diligently until they find the problem with my unit. Obviously, it’s uncommon for brand new units to stop working, so I can understand how/why it was difficult to figure out what the problem was. I’m grateful for Carey and his 15+ years of experience. Also grateful for the colleague who was able to share a similar issue and resolution so I can sleep warm at night. Thank you Precision for not leaving me in the dust. The last thing anyone wants to do is replace a new unit 14 months after purchasing a new one.
Chandler Davis
4 months ago
My AC went out Sunday night and y'all had someone out by Monday morning. Alin came out for the maintenance both times we had someone out, and he did a great job, very professional. He broke everything down for me to make sure I understood everything that was going on and needed to be fixed. If we have any more AC issues, we will definitely be coming back because of the great service!
We had an amazing experience with Don Maddox from precision air. He took his time explaining what we needed, and never tried to sell us something we didn't. Precision air will be installing our two new units this coming Monday. I'll update my review afterwards. So far amazing service. Thank you.Well, we had are units installed this Monday. We cannot say enough about this company, from the time they arrived ( on time) until the job was complete. The entire crew was professional and very efficient and polite. They all had a job to do and never skipped a beat. They completely cleaned up the work area, and explained all the work that was done. We would recommend them for any services.
when replacing an entire ac system, you’d expect it to work afterwards. not only did they charge me full price for a faulty system that only works on half the house, they came all the way to my house to stand outside, not even go back in, and tell me the problem was not enough ducts and that it would cost me thousands more. then told me to get someone else to fix it, which would invalidate the warrant i have with this horrible company. they’ve ignored multiple calls, i’ve left messages for the manager and cannot get anyone on the phone besides an entry level employee, so i did have someone else come look at their work. they didn’t seal anything correctly so i’ve had multiple leaks since they “replaced” my ac. the worst service i’ve ever had, and they refuse to give me cold air in the middle of summer.
Valer was very Professional, Friendly, on time, obviously, I need the Complete package, its kind of sticker shock to me, but I do need one more, Quote, although a 2 ton Goodman unit on Amazon sells for a 3rd of the full price, I realize everything will be replaced And Valer did go into Detail about installation being tricky With the Pancake Unit and Drain, I'm pretty much sold, and especially the Promptness, Thank You Dave A. Mick the Senior Tech Came out, Worked with ME, Money Wise, very fair, More importantly the Next Day Saturday Morning Prompt Team 8, Zach and Blake showed up, Professional, Friendly and OBIVIOUSLY Knowledgeable, Great Job in Minimum Time, I was happy as a Veteran to give my Business to The Boss Veteran things ran very smoothly, very Professional, I would definitely Suggest Precision Air, Thank You Dave A.
I had a very bad experience in the winter. Precision fixed everything, took great care to follow up and make sure everything was great. Today I had my AC serviced. The tech took the time to explain exult going on with my entire system. Fixed a small issue, was very professional and friendly.
Jim Lawrence
5 months ago
Of the 4 companies I have used in Phoenix, I would have given Precision 6 stars - by far and above any other company I have used. The technician showed great care and expertise in addressing our A/C and HVAC. He was very proactive and saved us substantial money by identifying an issue with a part on warranty. I also liked that Precision performs plumbing services as well.
I sincerely appreciate the professionalism and the quality of the work the technician did. I appreciated the way he explained everything and gave me the opportunity to ask questions. My air conditioner is running great and I'm thankful. Annual maintenance is so much better than waiting till something breaks down! Thank you Precision Air! Oh - and the people who answer the phones in their offices are very congenial and pleasant - they don't rush you either - what a nice way to do business!
So, A/C main board went out during summer time at my new home. Called late after hours to emergency line, someone was dispatched. Told him what was going on, climbed on the roof. Found a number of things Jimmy Rigged in the wirebox, and also that my board had died. He took the time to fix up the wirebox to a better standard, and got the unit running so we had some relief. All in all, very grateful. Only downside was that the replacement board was nearly a grand to swap. Now the replacement board only costs like $120 from OEM replacements stores. So most that is going to be the install charge. The labor seems high, but the company has to pay their guys and make a profit. Understandable with the way this country has gone the last two years with inflation and supply chain.
They were called to fix a water supply line leak after hours and advised they could respond and fix the problem. When the technician arrived he was more focused on selling me additional services than repairing the water leak. He then advises that he could not provide service until the following morning and that he needed to secure a payment to ensure they would respond in the morning. He estimated the repair at $1200 without removing any drywall, vents or even looking at the area of the leak. I advised him I felt that was an excessive amount and he agreed to collect $600. I provided him my card and after swiping it he told me he had accidentally charged the full $1200. I advised him I had not authorized him to do that and he said it was an accident and he could not reverse the charge. He said someone would be there at 7:00 in the morning to make the repair. Two technicians arrived late at 8:30 and removed a 12” inch square section of drywall where I told them the leak had been. They immediately identified the leak at a 90 degree joint in less than 15 minutes. They then spent the next two hours trying to make a simple repair and we’re unsuccessful in sweating the joint two different times. They said they were going to pick up supplies and would return in 30-60 minutes. After more than two hours, I had to call Precision and ask where the technicians were and were told they had to acquire a tool and would return in 30 minutes, which they did. Once back, they made the repair and were gone in less than 30 minutes. I had called and asked for a supervisor and explained the experience to him. He agreed the initial contact and repairs had not gone well and assured me he would look into the charges and make it right for me. He said he would call the next day between 9and 11. After no call at 1:30, I called Precision and was told the supervisor was on a meeting and would call me later today or tomorrow after he spoke to Eric, the owner. This experience has been nothing like they advertise. There is a veteran and first responder in this family and Precision was contacted due to their advertising of being fair and supporting these groups. That has not been the case at all. I do not have a resolution at this time, but caution anyone thinking of using Precision to seek another business.
Amanda Wilson
2 years ago
We had our AC replaced yesterday. The crew of Teman, Tyler, Dave, Dino, and Andy showed up right when they said they would. They quickly got to work and prepped the inside so not to make any mess and make it easier to clean. I also work from home and they were respectful of that. Each of these guys were amazing and professional and I highly recommend you specifically asking for them when you use precision air. When they were completed they showed me the work in the attic as I was not about to go up there, and explained what was in each of the pictures. After I saw them they then began the cleanup and put everything just as they left it and vacuumed up as well. Very impressed and happy we chose them.
This is the 2nd home we have used Precision to replace a water heater. Technicians are polite and professional.
Chase & William we’re my techs. They were great! Very thorough, knowledgeable, friendly and nice to my dog. I have been with Precision Air since 1992! Trust them 100% You won’t go wrong if you call them!!
Darla Matthews
a month ago
We have used Precision Air & Plumbing several times since moving here to the valley. All their technicians have been professional and efficient. We all know now days it is hard to find reliable service providers. Extremely happy with our service. Just recently, Mark was able to quickly get our air conditioning unit up a running even with our record breaking temperatures. We have some aging Trane units. We have been impressed enough to set up a site visit to look at more efficient replacements. Thanks again Mark! Happy and cool in Buckeye!
Have been customers of Precision for many years and they just continue to impress. We transferred our preventative service contract to our new home in Scottsdale and had them come out to look at our HVAC systems in the new house. James was the tech and he did an awesome job. As always, these guys are professional, courteous and only recommend what you need. All the techs (including James) we’ve dealt with over the years have been great. The level of service and professionalism of this company is off the charts.
Sheena Herskovic
5 months ago
So happy with the service I received! The guy who serviced my ac to as so knowledgeable and was able to help me solve a mystery I had been wondering about for 2.5 years (the short answer was that I have a control load box that I didn’t know existed). I would definitely recommend precision air. 10/10
Nancy Browning
5 months ago
Kelis Millward is an extremely knowledgeable, professional technician. Also an all round good guy! Very pleased with the service.
Gerald was professional and diagnosed and repaired the issue within an hour. Thank you Gerald!!!!
Toby Summers
3 months ago
Contacted on a Wednesday, Thursday morning they came and assessed my ac and replaced my unit on Friday, fast and friendly.
Gary-Terri Logelin
2 years ago
Once again had leslie out today for our annual maintenance. The office notified me she was on her way and she arrived within 20 minutes. She was very efficient and professional in completing equipment checks and secured everything we needed while I sat in my la-z-boy. Definitely continue using them.
Our technician Leslie came to do our yearly maintenance, checked our readings and made sure everything was working correctly and clean. Also flushed the hot water tank. She was very professional and I would highly recommend Precision Air & Heating.
Great experience. A/C stopped working in evening and was able to have someone come out the same night. Alin was great explaining what was going on and completed the job quickly once the part got in. We were lucky to get it fixed the next day.
My air went out on one of the hottest days of the year. They came out at 9pm to help me. You could tell the company had a busy day. Tanner was the tech and was great. He was very professional and kind even though he had worked a very long day. You would have thought I was his first customer of the day. Great company!!! I would highly recommend.
Last year I paid $600 for an A/C checkup and hard start kit. This year, I had to pay $500 for a capacitor and a hard start kit on my other unit. I think you can find another company that will offer a better price on maintenance and parts.
The technician Ricardo Cordova was very thorough. He explained what he was going to do beforehand and after he completed each task. I was more than satisfied with the service(s) performed.
Kelis was professional and very polite during his visit. He took the time to explain everything before, during and after his inspection. He was a true professional.
Kelis did a tune up was very honest with my AC check up. Always had goo luck with using them
SHUAIB “Schwabee”
10 years ago
Being the new owner of an old home, we knew nothing about our cooling units or even when the last time they were serviced. We called Precision because we wanted an the quality and most importantly the trust they promised to provide in their ads. We also loved that we knew what we were paying before they came out to service our units and were confident we would not be up-sold and pushed into additional service we wouldn't need. Chris came out right on-time and was as friendly, professional, and knowledgeable as they come. He explained to us how to care for our very old units and the best way to run them for maximum efficiency. Chris even worked out an awesome 4 year service plan that was actually saving us money year after year vs. paying for the tune-up each year separately. We were so impressed with how much he cared about ensuring we got the most value for our money. He took great care of us and our three units. We can't wait to see him year after year to maintain them. Thank you, Chris, for not only doing your job but going above and beyond it to ensure we saved every penny possible while sharing your vast expertise with us! See you next year!
The tech did a great job. He was professional and explained the repairs well! Great guy!
Precision tried to pull one over on me. Told me it was my indoor blower motor and capacitor and it would be 1700-1900 dollars, but they said ultimately I needed a new unit..for 14 thousand dollars, but would discount it because we have SRP to 11.6 thousand dollars. Thankfully we had someone we trust come and check out or unit. It was a burnt wire. They fixed it in less than an hour and our unit is running great. Our indoor blower motor is fine and so is the capacitor. My AC is fixed due to a different company being honest. I wouldn't recommend this company to anyone!
Neil Nierenberg
4 years ago
We just had our first experience with Precision Air, we were very impressed with the company. Everyone I spoke with was professional and our service tech Ken B. fantastic! These guys are honest and extremely competent. I can't recommend them enough. All because I liked their TV commercials, I really believe the owner when he says they can be trusted.
We had our service work done and when they were done they sold us a electro furnace filter. We called 2 days later and changed our mind. They charged 20 percent for restock and now won't even call us back. I am very disappointed in Precision Air. They said we should have known but yet they never sent a receipt.
Christine Langness
2 years ago
I have been using Precision for many years, James H came out today to service my A/C Unit and my water heater. He was prompt and very professional, also knowledgeable to help keep my unit running for years to come. I highly recommend Precision.Christine Langness - Gilbert AZ.
These guys were extremely profession! I first called George Brazil, who yanked me around for five days where I had no heat in 110° temperatures here in Phoenix. My mom gave me their name and number, and swears by these guys, and now I do too. Not only did they show up and assess the situation quickly, they loaned me a motor so that I could get some sort of cooling until they were able to install a whole new AC. The installation was set a month out, but they were able to shift things around and installed in less than two weeks! I highly recommend!
Mark Knierim
2 months ago
Jamal was my technician I highly recommend him for all your other customers if they want a professional and courteous experience his knowledge of the system was exceptional he went above and beyond the call of duty the next time I need service I will make special requests if he is available thank you JamalMark K
Douglas Martin
a month ago
I have been with company for over 20 years and only 2 time I have some problems.1 time it was a new person that came out and I talked to the company and they helped me with that personThis company has been there for me when I had a problem, they jumped on it and always help me.Now my A/C had a problem I called them and they always come out the same day. They came out and he showed me the problem . My my wife and I talked about the problem . Just like always they gave me a great deal on the problem. I asked the tech. The problem was my A/C was in bad shape. I asked the tech. the price for repairs and it was going to be alot of money. So I asked him what the price on a new one and the price was out of my price range. He said he would call his boss and ask him what he could do about the price. I got a great deal and I said let's do it. The next day they came out to replace my A/C and the heater. The 2 technician that came out were great and very polite. After it was done the A/C work better then I thought. The unit was working great and it was better then I was hoping! This company is very professional and I will recommend them , you will be happy with this company. Like I said earlier this company on a scale from 1 not good to a 10. This company is a 10 with no problems. I can go on and on but I will stop here. PLEASE GIVE THEM A CALL. I KNOW YOU WILL BE VERY HAPPY. THANKS DOUG 😊
Bought a water heater and softener. The softener required a drain tube to be installed and while installing the tube they broke the vent stack in the wall. The joys of working on an old house I guess, but Precision fixed the vent and repaired the exterior wall making me whole again. I appreciate them doing the right thing.
Rick Loudenback
a year ago
Had Precision Air & plumbing do the first HVAC maintenance on our new house. They came out within two days and our tech Leslie Cintron did a fantastic job. They came to us highly recommended so I will do the same. We will be using Precision Air & Plumbing for all our HVAC and Plumbing needs in the future.
Nick came earlier than expected, after calling first, which was great so I didn't have to wait half the day. He was very courteous, knowledgeable and thorough. He's an asset to the company and I would want to have him work with us again. I've worked in sales before and I do have the impression from every tech who has been to our house, that this company must pay commission or bonuses to their techs based on the work they complete and the contracts they can extend or renew. I think it's unfortunate that they can't just go do a job and not have to sell.
Paid over $16,000 for 3 brand new units on our properties to be quoted a 10 years parts AND labor warranty to be told a year later it was only 10 years parts no labor. Don who helped us was willing to do nothing to make it right and keep our business and being a business owner myself if someone dropped $16,000 in my shop in one day I would go above and beyond to keep them as a customer but not precision. They simply said there’s nothing we can do it must have been a misunderstanding sorry, if you want to be ripped off and not treated fairly/have them promise one thing and do another once they have your money then use them cause they did nothing to make this right.
estela garcia
a month ago
Our AC was going in and out, we weren’t sure what the issue was. Precision came out and took care of the problem in under an hour!
This particular visit was a recall and the company did stand behind their work and repaired the ac. Since last service the ac lost all Freon when the unit sat idle for 5 months. Was full when serviced but the company recharged unit at no charge. No leak detected. Apparent Schrader valve leak. Precision did recharge at their expense and was very professional about the repair. Will use them again. Repair person Aron was knowledgeable and professional and Mgr Nells was accommodating. The receptionist who set up my service was absolutely polite and compassionate. Thanks for your services. Jim
Dale Hamilton Jr.
a year ago
I realized 7 years later that I completely forgot to post this Yelp review on Google as well. Better late than never I guess...The new system described below was installed in 2015. I've personally referred Precision to so many friends and clients over the years with only the best of feedback after using Precision's services. They are the real deal. Every company should strive to be this good at what they do!Let me just start by saying that overall this was an EXCELLENT experience. We recently bought a new home and we had to replace the HVAC system asap. We were stressed and wanted it done right the first time. I shopped a few quotes from some partner companies of ours and I thought they were good until we met Claude from Precision. That's where the quote shopping stopped. We were sold immediately. He was extremely friendly and knowledgeable of our exact needs. It was not an easy job due to the limitations of our existing system. Claude was able to assess the requirements for a completely new system in a fraction of the time the other companies took. He even found numerous things that they never did and would have been crucial to a proper installation. He had the quote to us the same day and that was it. They offered better products & were also less expensive than all of the others. It was a win win. No question. We scheduled the installation immediately, about a week out. Installation day came and the crew arrived earlier than expected. Guy & Eric are truly an amazing duo. They were very polite, friendly, and extremely knowledgeable. They got right to work and didn't waste anytime. Very hard workers! Without any major complications the installation went exactly as planned. This was a direct result of a proper and thorough consultation. The end result was clean and done right. The system is amazing & runs very efficiently as promised. Don't look any further if you need anything related to your HVAC system. In my opinion this company strives to be the best at what they do and it shows in every aspect of working with them. I also wanted to say another thank you to their management team. They too are amazing at what they implement within their organization. Thanks again for everything you did for us!
Our AC went down Easter, early in the morning, and certainly didn't think we'd have it fixed the same day. Called Precision and within an hour and a half our repair tech, Tanner, was out and fixing the issue. Tanner was excellent, friendly and knowledgeable. Explained the issue we were having succinctly and showed us exactly what needed to be repaired. He even told us that we still had warranty left on the unit but opted for his fix. Excellent work, excellent company, thank you so much!
I've used Precision Air more than once. Cameron was here before and he asked about my sick husband today. He remembered. The technicians are friendly and don't mind me watching and they don't try to sell you more than you need. I recommend them to anyone who'll listen. Thanks again Cameron, great job! Dawn....since then, they don't do plumbing anymore and the company they sent sucked. I was very unhappy with the service, the plumber and the final price. I'll never call them again obviously.
judy muller
11 months ago
Mark was on time for the appointment and worked in a timely manner. He also signed us up for a 4 year maintenance plan to our advantage.
Nicole Olesnevich
10 months ago
Great overall experience. I appreciated the coupon for the service as well, definitely the most thorough and affordable company. Gladly walked me through to process and explained the benefits as well. Will be using them for any AC issues that we may run into over the years!
Pamela Hammond
9 months ago
Andrew was friendly and professional. He really put in extra effort to clear my sewer line of roots and debris. I really appreciate the level of service I received.
Cheryl Matza
2 months ago
Great. On time, made sure I saw everything thing they did before they left. Francisco and his helper were wonderful
Precision texted me a reminder that my yearly a/c maintenance was due. We scheduled and the day before, they sent another reminder. Very professional. The tech, Leslie was wonderful. Very knowledgeable and informative. Will definitely use them next year. Will also recommend them to friends.
Gloria Atkinson
a year ago
Kevin the service technician was very friendly and personable. After discussing the details and problems with my furnace unit he had a good idea what might the problem was. After looking over the unit he had discovered the gas control valve was defective and needed to be replaced. Kevin continued to examine other areas to the unit and advised me that the coils to the AC unit appeared to be rusted and very corroded and was showing signs of possible or eminent failure with possible leakage of coolant. After conversation with Kevin discussing the condition of the unit and how degraded the other components were l decided it was time to purchase a new unit. Knowing that my old unit was out of warranty and appeared to be in bad shape and was just going to keep having brake downs plus discussing with Kevin the amount of discount and peace of mind of having a newer unit installed. Kevin was so helpful and knowledgeable getting the new unit financed and setting process for getting it installed. Kevin is very professional and meticulous.
As an employee of this great company, I had to come and give them a excellent review! Everyone here cares for the customers and we are all made to feel like family inside and out! Our techs are all knowledgeable and will work at all hours of the day to make sure our customers comfort comes first! They also offer many additional services to help maintain and extend the life of AC systems and water heaters I did not even know were a thing before working here. Definitely give them a try! We are going to take good care of you! Just like Family!
albert lambson
2 months ago
I had a close family member near death who actually did pass away that day so I asked that they get here asapInstead they were nearly 3.5 hours after then end of the time window they gave me. The repair was fine & tech did good job as far as I can tell but given no major components were changed I still paid over 2000$ for about 90 min workI will never call Precision again despite having service contract. It was more than double the cost it should've been but I had few options with house full of medical personnel & family & 114 in the shade temperatures
I have never witness a job done so well and as quick as these guys done. They came out within 24 hours of the initial call. Tyler ran an inspection and called Chris (Manager) and told him what was up. Within 24 hours Chris himself cam out to do an inspection and an estimate on how much the work would cost. Within the next 24 hours Chris sent two wonderful, respectful gentleman Erik V, and Anthony R to do the job. Everyday both Erik and Anthony would respectfully ask permission to enter the home. Both guys updated me on every move made dealing with the job. The job was finished and complete in a timely manner and the plumbing system is running perfect again. Thank you again Precision. I definitely recommend this company
John Covington
a week ago
When the temperature hit 114 on a Saturday afternoon, we discovered that our A/C was not working. We contacted several companies but only Precision was able to get a technician out. Mark arrived at 9:30 PM and was able to get us up and running. I was most impressed with how everyone from Sky to Mark handled my problem.
Eusebio Vasquez
a month ago
Elijah did a great job,awesome customer service. Precision Air 5 stars.
Jeff came out Dec.1 to see if I needed a anode rod replacement. He said since my water heater was almost 6 years old he wouldn't recommend it. Was so nice that he was honest about it. Also the water wasn't going down my bathroom drain very fast. He removed some hair. We failed to look under the sink. After he left I noticed water dripping under the sink. Called and he came out the next day and fixed it. Hope to have Jeff again when I have plumbing problems. He's great!!!!!
This place is a joke. Put in for a service call for today or tomorrow. Lady called said the earliest they could come is Friday and asked if that’s soon enough, no. No sooner that I hung up, I get a text saying my service call is scheduled today between 7am and 1pm lol it’s already 645pm. A little too late if you ask me. I’ll take my chances with a competitor.
Michael Eppley
4 months ago
Air conditioner was on the blink. Called and the next morning, Kelis arrives. He checked in detail what the problem was. Explained to me about the problem. Quoted me time and labor with a decent price. I gave the approval and Kelis was done in a hour. The results is night and day.I recommend Jelis because he has great attitude and very professional.
Jesse was awesome. Very knowledgeable and explained everything he was doing.
Installed a new HVAC system on my roof. The installation and cleanup went without a hitch. Very friendly and conscientious installers.
We have had Precision Air out 3 times over the last 1.5 years for maintenance and repair. We have a older unit. We have been very pleased with the service. They were not pushy sales people. They explained the issues and options for repair. We will continue to use them in the future. We would be very happy to use them when it comes time to replace out AC unit. Roger and Kristin Paul
Thank you Ray at Precision Air...the compressor on our AC went out last night and the house was HOT. This morning Ray was there to replace the compressor and had us feeling the cool air again in no time. Great customer service...quick response time and friendly from the first call until the repair was completed. Ray even offered to clean the filters! Thank you!!
Austin was able to come do my AC maintenance PRIOR to the window time. He was very professional, courteous, friendly, did what he needed to do quickly, explained what he needed to replace, answered questions. Very impressed with Austin and his service to my A/C unit.
Valerie Brodeur
2 years ago
We’ve been using Precision for 6 years now and they are awesome. Timely, responsive, knowledgeable and always so friendly and professional. Austin was our Maintenance Tech today and he was amazing. Highly recommend.
Very very professional excellent customer service 100 percent satisfied with the job done.
The installers were awesome. Professional, knowledgeable, courteous, friendly. I couldn’t ask for a better experience.
Jessie Kinneer
2 years ago
I had a wonderful experience with Leslie who was the technician who came to my home for annual maintenance on my AC unit. It was refreshing to see a woman tech! As a single woman it also made me feel very comfortable having her in my home. She was friendly, considerate and worked efficiently. She made several recommendations, some I took advantage of and others I did not, and she was never pushy nor tried to pressure me into any particular item or service. I will be requesting her again for future maintenance!
Another outstanding experience with Precision Air & Plumbing. Jeff was on time, worked efficiently, and was extremely professional and courteous. My home is older and I expect there to be problems and Precision addressed each of them with diplomacy and professionalism above no other. This is definitely the company to call if you need any kind of plumbing work done!Edit: Apparently I am going to have to bundle all of the good things into one review. Jerry was my initial contact with Precision and was absolutely amazing! He got the process started and made everything so easy, setting up the next resources I would need and coordinating appointments, just streamlined everything and made it all so smooth! I can't write this without also mentioning the efficiency and professionalism Bryce showed when he was at my home also. I am extremely happy with every contact I had with Precision, both on the phone and in person. Again, call Precision for your plumbing questions, no doubt they will be able to help you as they helped me!July 2023- Modesto and his team are amazing! They arrived on time, went right to work, and were very efficient. They showed me all the work they did, making sure to double check everything was correct and to my satisfaction. They answered all my questions and laid to rest any concerns I had. I absolutely will call Precision again when the next thing here needs repair (if you read an earlier review, you know my place is older and I expect there will be things needed.) 100% recommend Precision!Aaaaaaaaand here we go again! Still July 2023, a leak under the kitchen sink. This time it's the kitchen faucet ... and also discovered my garbage disposal was leaking. The valves aren't looking good either so why not get it all done at once? Is my mentality. Toese was amazing, arrived on time, polite, courteous efficient, all the things you want in a professional. His partner also worked hard, getting that old kitchen faucet out was ... not easy. Thanks again Precision for work well done ... talk to you soon!August 2023-I *almost* made it a whole month without calling. ALMOST. By this time, I have come to expect an extremely high standard of service and Dalton did not disappoint. He was even able to complete what I needed right away! He worked quickly and efficiently and was polite and professional the entire time.Let's see what September brings ...
We had Mike Harris come out to check our unit. He was professional straight to business and extremely informative and friendly. Even with the Extreme heat he gave us information we needed served with a smile. Thank you.
Kyle was very knowledgeable and professional, glad I got him as a tech.
We needed an estimate on a new AC system, 2 units. Greg from Precision Air and Plumbing evaluated our needs and recommended the best system for us. He was very thorough and transparent. He worked with us on price and walked us through the entire process. I had done some research prior to Greg’s visit and the deal we got was definitely a good one. We felt confident and happy with our decision. Thanks Greg!
robert fishman
3 weeks ago
Excellent plumber and company response. Will buy their annual program and services in future
Phyllis Conary
a month ago
I have an older A/C unit. A couple of years ago, it stopped working and Precision fixed it in a very short period of time. I’ve had them install a modern thermostat and some regular checkups trying to keep the old unit going a bit longer. I returned from dinner with friends on the 10th and realized my house was getting increasingly warmer. I called and talked to a real person who was so nice and put me on schedule for the next day. Mark showed up earlier than hoped for. He went up on my roof and took photos of the burned out parts (I love that they do that). He had the needed parts with him and had my unit up and running very quickly. I am so impressed with their service and professionalism. Highly recommend Precision.
Susan Walker
2 months ago
I can’t say enough good things about Precision Air. Gerald the technician was a hero, in temperatures exceeding 115 degrees he worked hard at 10 pm to get our air conditioning running again. From the moment I called for service, the caring person who answered the phone took amazing care to be sure we got help as soon as possible. I would highly recommend this air conditioner repair company….I’ve never heard of such care and professionalism from any company like this. I’m so grateful to them!!!!!! And Gerald, our technician, was kind, professional, and dedicated!
Mr. Marquez was very polite and knowledgeable about investigating the issue with our AC and offering potential solutions. He provided on-the-spot estimates for a couple of items although one was way higher than I anticipated. Nevertheless, I was very pleased with Precision. Thanks for coming out!
What a rip off company. Don't do business with these guys. They will charge exorbitant prices. They charged me $564 dollars to install a $65 surge protector. It took less that 10 minutes to hook up. They had already charged me $256 dollars to repair my A/C unit.
Robert Rappleyea
a month ago
Precision did an amazing job replacing our AC unit. The attention to detail was top notch. Great to see a company. Do exactly what they say they're gonna do. Great job!!!
Gabe Dominique
8 years ago
Excellent service! James Shelten was my technician and he was friendly, arrived on-time, and took less than 15 minutes to determine the problem. James mentioned I could sign up for a contract, but since my A/C unit was a newer unit, he recommended I wait a few years to get the most out of the service...which saved me money in the process. Job was finished in under an hour and I ended up saving over $100 on my service! I would strongly recommend Precision Air & Heating to anyone having AC issues!
My a/c was blowing hot air as the temperatures were in the 90's. I called precision air and scheduled an appointment for 7am on a Saturday as that fit my schedule for the day. My technician Aron arrived that morning a quickly diagnosed and repaired my issue. Very friendly, professional and thorough. My house temp was quickly back in the 70's. Thank you Precision Air and Thank You Aron D.
Aaron Piekarz
3 years ago
I needed someone to come out to take a look at my AC Unit. When I reached out to Precision Air & Plumbing they were quick to respond. I even was able to get a next day appointment! Derek came out and took a look at my issue. He was very thorough in his explanation of the entire unit. He took the time to explain all of his findings and recommendations. Never did he come off as pushy trying to sell me something. I appreciate his professionalism, thoroughness, and ability to meet my needs without pressuring me. I 100% recommend Precision Air & Plumbing for all your AC needs.
Very Friendly, personable knew exactly what the issue was. Repaired in less than 45 minutes. 9pm and he still had another job. Rate him excellent
I had them come out because my air quit working. The tec got it blowing cold air but told me everything that was wrong and gave me an estimate on what it would take to fix everything that was wrong. I already knew because Goettle had been out 6 months ago and the unit was 19 years old. He suggested getting a new unit but did not pressure me about it. The sales people came out and talked to me. I already knew what I wanted and they didn't try to get me to change my mind. I thought the price was too high but I haven't bought a unit in 19 years it probably was competitive with other companies They came out the next day and installed the unit and everything seems to be working fine. Work was done well and very quickly. Everyone that I had to deal with was very nice and courteous and made it a pleasant experience.
Requested a call for a bid on repairs. Spent the whole day waiting around for an estimate. Receptionist kept telling me they would be there soon. Then 6 hours later they showed up.
Response to my initial inquiry was quick and the technician was here within an hour! He identified the leak within five minutes, ran out to grab the part and came right back. did a really good job with the repair, was very personable and took every Covid precaution for those of you concerned about that. Happy to say we finally found a plumber we will keep on speed dial.
Norm Hemphill
a month ago
They were very knowledgeable of there work being done
Donna Mitchell
10 years ago
I called Precision after hours last night and, although I was not a regular customer, they sent Chris to my house first thing this morning. Chris was very helpful, informative, personable, mannerly, quick and efficient. He educated me a bit about my system and was very thorough. I had received a quote from another company but Precision Air gave me more services for a lower price. I highly recommend Precision Air & Heating for your heating and cooling needs and I also recommend Chris for your technician.
Gina Castaneda
a week ago
Thank you so much to Kyle for coming out as late as he did and driving as far as he did to get my a/c unit up and running for me and my daughters. To be honest I called Parker’s and sons first because I had just seen an ad that they will come all hours of the night and guess what they don’t. But Precision came through with Kyle and he worked quickly to find the problem and I’m super grateful. The price was very fair and the quality was great. So thank you thank you.
James showed up on time and promptly started and completed the maintenance. He provided me with photos of what was accomplished and his recommendations. Additionally he was kind enough to set up a plumbing appointment for my water purifier. I’ve used Precision since 2013 and have always been very happy with their service.
Michael Perez
11 months ago
The tech that came out was professional during the annual service . When he was finished he recommended two parts l, hard start kit and surge protector. I told him sure since he was seeing high amps when system was kicking on, and said parts will cost 800$ but no labor cost needed. When I checked parts price they came up to approximately 200$ for both parts so why do I feel like I've just been ripped off.....hmmm let me see now. 400$ per part and they try to sell it as no labor charge but then over charges the parts at a ridiculous rate. Also when I asked to keep the boxes these parts came in he said no he can't give me the boxes because it's company policy. What is that nonsense?! I over paid for the parts I should be able to keep the box. Not happy as a returning customer and definitely don't feel good with them after being ripped off
Michelle Carolan
2 years ago
I would highly recommend precision air and plumbing to anyone looking for great service! My technician Josh was nothing short of amazing! He was very informative, did a great job and even took the time to reset my thermostat and so that I would have the app on my phone! Fantastic service!!!
Taylene Onwuka
a year ago
I am very pleased with the service I got from my technician for my water heater issue. I called at 7:18 am and he was here within 45 minutes. He was polite and professional. He was super concientious about being careful in my home. He explained things clearly to me and was very efficient. I'd highly recommend him.I also had an AC technician out the same day to diagnose a problem with my air conditioning. I had the same experience with him as well. He was prompt, professional, and efficient. He was mindful of my home and my dogs and did a super job. I'd highly recommend him as well.Overall I'm extremely pleased with the service I received from Precision Air. They are the ones I'll call for any future needs. You should too!
Samantha Berger
2 years ago
Mick was great! Taught me a lot about my A/C unit and things needed to keep it working nicely. The company was easy to work with and was available the same day I called. I am very happy with this company and signed up for a maintenance plan that covers a/c and plumbing service calls and offers discounts on parts needed during repairs. 10/10 would recommend.
Francis Martin
a year ago
A close friend of mine recommended Precision Air, about 8 years ago. We are very please with the installation of our Trane A/C unit. The technicians that have come out for our annual service are always very professional and nice. We won't let any other companies service our system. Precision A/C, ROCKS!
Heather Neisen
5 months ago
Kelis helped us with our air conditioning. Knowledgeable and professional.
Frank and Tyler from Precision Air came out to do the install on our 5 tonne, 16 SEER unit. They were supposed to arrive at 7 am, we received a call at 6:40 am telling us that the guys were on the way and they showed up at 6:55 am and immediately got to work. They were thorough, efficient, and considerate of our home and kept me informed on how they were progressing throughout the day. When they were finished they cleaned up, explained the next steps about the post inspection, and thanked us for the business. I appreciate the great work and customer service.
Jean Steinmetz
2 years ago
We are very impresses with Leslie. She had serviced our ac several times. She is very friendly and knowledgeable about our unit. She explains any problems and let's us know before she does any repairs or replaces parts.
Amazing, reliable service. I had Precision Air & Heating replace my AC units in my home and they were meticulous. Today, I had an emergency at my office with an A/C unit not responding, and they were at my office after hours at 6pm and fixed the issue immediately. I would highly recommend Aaron as your service technician. I have worked with him several times; he is honest and gets the job done!! THANK YOU!!
Cathy Maiorana
5 months ago
Precision promptly took care of a slab leak in my house. They were extremely neat and professional. Jerry was a pleasure to work with! We were out of town during most of the work and he kept in contact with us through each step of the work. I highly recommend Precision and working with Jerry!
Gilbert gave me an estimate for the work that needed to be done. And he was excellent. Very professional and explained everything.Jesse, a technician was also very professional and efficient.But two of the technicians who did the majority of the work were not professional. They did the work but I couldn't wait for them to leave.I will not use Precision Air again because of that experience
I called precision air after I was given an outrageous quote from my regular HVAC company. Precision air was able to address my issue for a reasonable price and didn’t try to see me a new unit when mine is only 7 years old. Appreciate how quickly they responded as well. I will be switching my service over to them.
Bonnie Connors
2 years ago
My ac died in August and one cannot exist without an ac in Phoenix in the summer. I called three different ac companies to interview and see which i would use. The salesman Don Maddox gave all appearance of being one of honesty and integrity. The decision to use Precision was our good feeling from him. Unfortunately, the installation proved to be another thing entirely. The job was not completed until after 10PM, so we had a 2 person team that was exhausted from their 14 hour day. They returned the Wednesday after the initial installation to complete the set up.The workers begrudgingly returned to complete their installation. Tommy one of the workers was exceptionally rude in his assisting Teman with the repairs/completion and after another 4 hours of their time; i am left with:1.two returns which have filters that do not fit so in essence i have returns with no filters.2. the mound of dirt that was left after the initial installation.the clean up of their construction site left much to be desired.the unit itself performs beautifully but i cannot in good conscience recommend this company to another homeowner.Review Rating Change: Thanks to Carey and Tyler I am happy to change my rating of Precision Air and Plumbing. Carey and Tyler have taken care of all of my concerns. I am now a satisfied and happy customer i am happy to recommend FIX MY AC.They have performed in the way i expected when i chose their company. They were knowledgeable, professional and made the corrections in a kind, caring manner. I would recommend that the owners buy them each a nice dinner.Bonnie Connors
Precision installed 2 new hvac systems in my house. They were wonderful! This time around I used them for plumbing issues. I have total trust in this company.
Teresa Sanchez-Alvarez
a month ago
Just got units placed today and gotta tell you.My first contact with precision, air conditioning was pleasant, when they came to do the inspection and measurements. He was very nice professional informative quick, but got to tell you after reading online reviews started losing all faith at one point due to being rescheduled to the following day something about a broken part, to be honest here in Arizona it’s not fun having to stay in a home when your indoor temperature is at 92 to 97° throughout the day and when you have a little ones, it’s heart breaking to see them suffer and try to keep hydrated. So I was really frustrated and upset obviously not at precision or anyone that’s helped but at the situation.However that being said Precision came through they brought me two little portable AC units to hold us over till today for install which made a huge difference.These guys that came to complete the instal nothing but AMAZING, professional, knowledgeable super nice and friendly definitely can tell they love what they do and who they work for…. Thank you Precision.Now keeping fingers crossed no issues arise from units.
Jack Chastain Jr.
3 years ago
Purchased new washer n dryer combo, unfortunately Murphy’s law came into play, both washer ( hot & cold ) valves were leaking, since Precision installed a new AC/Heating unit recently. ( Top notch service ) on the install. Figure there’re excellent when coming to plumbing issues, send Precision an email, with my issues, received a phone call very quickly. Gentleman answered all my questions politely and was able to get a next day appointment, plumbing associate showed up hours before my scheduled time ( called ahead ) which was excellent for them to do that.Cameron K. was very polite and professional, accessed my problem, made recommendations for repair, with a fair price. I had parts on hand, Cameron suggested a better valve, which I truly appreciated. Repair work was done in a short time and done top notch. Thanks to Precision and Cameron for A+ service. Precision will always be my first choice for HVAC and plumbing needs.
Stefan installed a new faucet meticulously. He went above & beyond by cleaning the cabinet under the sink as well. James was very thorough in his maintenance check afforded by our PMA with Precision. We appreciated his knowledge & explanations, especially regarding the need for a new water heater. Professionals at their BEST!
Ashley Lubis
4 months ago
I’m writing on behalf of my mom, Cathy Maiorana. She is so thrilled with the work you have done. Jerry went the extra mile today and had his crew move a huge refrigerator for her after the final work of repairing the leak was completed. She is so thankful!
Michelle Macias
11 months ago
The company itself had a quick turn around and got someone out the same day I requested a new A/C. They sent a tech to look at the ducts and system. They got us scheduled for install in two days so it wasn’t too many days without an A/C. The tech that came out was very profesional and explained the process really well.The day of install Dino and his partner were super friendly and profesional. They did an excellent and clean job at our home and had our new A/C running in a matter of hours. They were also super nice to our dog. Thank you guys for making sure we don’t die of heat.
Collin and Toese did a great job fixed and explained . They we very kind and professional and took the time to do it right.
Marty Comer
11 months ago
James S explained everything and provided excellent information on how Precision could support our household in the future. Outstanding service to a customer who needed reassurance and education. Thank you James and Precision.
Timothy Schuneman
a year ago
We've used other companies and been satisfied, but Precision Air has provided superior customer service on top of a quality product. Our most recent maintenance visit by Andrea Soto was stellar. She was on time, knowledgeable, and amazing! I highly recommend Precision, and I would request Andrea again.
James was an amazing tech and did not try to sell me anything. He explained all of his work and was very nice.
Gwen Openlander
3 years ago
Leslie came out today to check our furnace for the winter season. She provided all of the information/readings to us that she performed to ensure the unit was in good working order, and that included installing our replacement filters., especially one that is in a difficult spot. She's efficient, very knowledgeable and, as a point of information, offered the company's other products that may be useful to us. She's very personable and is serious about doing a good job--which she did!
Changed our shower valve and extended shower head. Did a superb job. This guy was great, fair price, courteous, friendly and fast. Reliable as well. Using again tomorrow for another project. Expect dependable service then too.
The Technician (Nick - awesome!) came an hour EARLIER than I was told he would be there, assessed the situation within 8 minutes, and came back with the options I could choose from. Once I selected the service I wanted, the cold air was THANKFULLY FLOWING in a little over 5 minutes.Great to work with today as they were when they installed the unit for us three years ago!! Call them!!
Great service. Professional, courteous technicians. Had a slight problem with the a/c unit after the install. They happily came out and fixed it. Really bend over backwards to make customer happy. I highly recommend Precision Air. They are true to what they advertise.
Jason Snodgrass
a year ago
If you care about great customer service or at the very least average avoid Precision Air etc. customers first? I don’t think so. Anytime I call the folks I need to speak with are always in a meeting and can’t find time to talk. Promises are made and broken. Continually pushed aside and delayed.Our brand new unit failed 74 days after installed and it took 3 days to get repaired due to part shortages. The unit was repaired only to find that the unit had improper installation at the onset which caused a leak through my ceiling. This new issue and damage has still not been resolved. I’m beyond infuriating how Precision fails to stand behind their products they install and take care of their customers. I understand it’s the busy season but this has been ridiculous. No communication ever until I call multiple times and voice my frustrations.
Doug Smith Sr.
2 years ago
As the name indicates, our new A/C units were installed today with amazing precision. Starting with a professional estimate from Greg to the crew today, which included: Guy, Ryan, Hunter, Troy and Ernest, we couldn't be more satisfied. The new systems are awesome and I can't say enough about the install team. A/C is a critically important service and Precision Air & Heating is the team you want to work with. I rarely post reviews but was compelled by my experience today to share. Thank you Precision!
Michael Muriett
8 years ago
We have always been happy with the service from Precision Air. The SA has saved us quite a bit of money over the past few years on some costly repairs. The technicians are always helpful and knowledgeable and don't mind if I look over their shoulder while they work so I can ask about potential problems or repairs. Today was no exception. Garrett came out for our yearly check and was very efficient and helpful and even recommended some services we should consider but probably knowing we had just had a costly repair done over the summer he was not high pressure in any way. He gave me a quote for some of his recommendations and even told us how having those done while doing a system tune up done could save money because of what is included. He even helped complete putting something back together from the last repair (moulding by the attic opening) Once again we are happy Precision customers!
Sandra Teichert
3 years ago
Recently had a new AC installed. The guys, Bruce, Julian, Hunter and Derek were amazing. They were prompt, explained everything that was happening, very friendly and professional. The install went very smoothly and they completed the job before the estimated time. Great company.
Leslie is the tech who h
as been servicing our unit several times. She knows the unit and she does a complete inspection. She is honest so we trust her suggestions.
Sherry Daviner
3 weeks ago
We explained what our AC was doing and our technician found the problem quickly and was able to fix the issue immediately. Very pleased because we were afraid we would need a new unit. So happy it could be repaired.
Claudia Bennett
2 months ago
Their maintenance technicians were respectful and professional. They are veteran owned and respect our local vets.
Callie Lopez
2 months ago
Gerald is an amazing employee! We had issues with our ac and he took the time to answer all of our questions. When we got our thermostat replaced we still had some problems. Gerald came out the same day to help diagnose the problem and fix it. He's very kind, knowledgeable and honest. If you go through this company ask for Gerald!
Tiffany McQuestion
a year ago
Tyler Stevenson came today to fix my garbage disposal and I asked him if they replace showers. He said they did and gave me what I believe to be a fair, honest quote and took measurements and we are already scheduled to begin this week! I am super excited and very happy with Tyler taking the time to thoroughly explain all of my options and how the entire process will go so I know what to expect. He was very patient and answered every single one of my questions confidently. Very happy I called Precision Air & Plumbing and met Tyler today! I Highly recommend!As a follow up, my work was completed by Isaac Arias who is very polite, professional, friendly, and capable. He works very fast and always cleans up all of the areas when he is done. My job ended up taking two days because there was an issue with my new tub being cracked (no one's fault) that was very quickly and satisfactorily resolved. I was glad it was still him who came back on the second day to complete the work. Cool dude, I am very happy.
Best plumbing service I’ve ever used. Got quotes from 2 other places and went with precision. Jeff was very knowledgeable and a really cool guy, and on top of that was the least expensive. Couldn’t really ask for more. Will be using them again for water heater replacementEdit: downgraded due to bad experience with AC repair. Was quoted $2700 for repairing an air handler, wound up getting it done for $800 through another company. Leading up to our parting ways, I was given incorrect information on 2 issues from 2 different techs. While Josh did a great job diagnosing the problem, he quoted me an install rate only to then inform me they wouldn’t do the work he’d quoted me on, despite the fact that I had already overnighted the required part in, effectively forcing me to find another company, all the while I’ve got no AC in 100+ degree weather. Pathetic.
Joe Livingston
3 years ago
We agreed to $1600 + for a water heater installation. We knew the water heater could be purchased (retail) for $600; the installation took 2 hours. With lots going on in our world, we agreed to the greedy rate to fix our problem. The installer was professional and efficient...he got the job done. Our displeasure came when we were hit up for an additional $350+ for “we’ll fix anything else required to get you up and going”. A $32 gas line was replaced, without our approval, and we were charged $342.00 for it. We contacted Precision Air/Plumbing (you will never talk to the same person when addressing your concerns) and were completely dismissed. DO NOT TRUST THIS COMPANY!$2000+ later we have a functioning water heater that should’ve cost about $1000.
Brandon and Stefan did an amazing job replacing a section of broken pipe underneath our front yard after Chris diagnosed the issue using their sewer camera. Turned out to be a much more complicated job then they originally thought but the team handled everything well, communicated with us throughout the entire process keeping us well informed each step of the way. They proved themselves once again to be an exceptionally trustworthy plumbing company with outstanding customer service. We appreciate all their hard work in getting this really tough job done quickly. We will continue to call Precision Air and Plumbing for all our plumbing and AC needs! (Jennifer Kennedy)
Isabel Martinez
3 months ago
I got a new HVAC system installed by Precision Air. My whole experience with them was easy and I am very satisfied with their service. I recommend them to anyone looking for HVAC services.
Stephen Horner
3 years ago
30 Nov 2019 I had a new air conditioner installed Mike and Tyler from Precision Air arrived on time, started to work immediately. They were professional and knowledgeable. They kept me informed all the time. They explained the operation of the new thermostat and ask if I had any questions. I would highly recommend them to everyone.
Chris and his crew did a phenomenal job. Informed me all the way through the process, provided me pictures of the plumbing issues. Stayed until late and returned the next morning to resolve the first complicated issue. Second issue involved the City of Peoria's sewer system. Chris assisted with navigating a resolution with the town until the town's completion of problem. I could not have done it without his help. Truly exceptional employees which represent Precision Air and Plumbing. I would strongly recommend using Precision.
myimyi soriano
a week ago
Called and showed up the same day.. Was able to get a/c back on until we could get a new one installed. I really like this company. Response time was awesome.
Natasha Parra
9 months ago
Our technician, Austin, is the best! Always on-time, professional and explains everything thoroughly! I am so happy that we found Precision and that we have Austin as our highly skilled technician! Highly recommend!
Debrisha Chastain
3 years ago
Precision did an AMAZING job!! I needed a completely new AC unit and the supervisor Don Maddox was very helpful, friendly and pleasant, he was very informative and helpful in choosing the correct size unit for my home and within my price range. The guys who installed the unit, Frank and Bruce, were very professional and came and finished within a timely manner. They were very prompt and great communication between everyone!! I definitely recommend this company.
The service man was not properly trained and lacked the proper education to service our residential AC units. He claimed he tested the Freon and electronics on both units in under 10 minutes but had no tools to do these tests. He then claimed our units were too small for the house without knowing the SEER, square feet, volume, construction, insulation or other energy components of our home. After wasting 20 minutes of our time I decided it was best for him to leave. The service man never checked the air handlers or even asked where the attic access was located. Save your money and don’t call them.
Ron Gillpatrick
2 years ago
I have used precision air and plumbing to replace two air conditioning units and one hot water heater into two different homes. This time I needed to replace a slow working toilet. I called for a quote. The technicians have always been extremely professional and were always willing to answer my questions. The equipment used by precision are top of the line and because of the cost, I was unfortunately unable to have the installation completed by them.
Denny Pasternak (DennyP)
5 months ago
Just had my annual AC tune-up completed. Austin L. did a great job as usual. He was on time and worked efficiently. He has a good customer service personality.= = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =The above comment was from sometime earlier. I had this year's annual maintenance inspection done yesterday. It was done under a maintenance contract so there was no cost. The inspection and review of the results with me went fine. However, afterwards the technician tried to sell me other services and equipment: air filtration system, water softener, and more. It was obvious that there was a need to earn additional income. It became obvious that the service contract is just a tool to get the company back to my house to sell more services and equipment.
Annoyed that he showed up a hour late but he came in, diagnosed the issue right away. Fixed it right away, and charged me a fair price compared to other companies that rhyme with Barker and Tons. I’m 2/2 with these guys and will call them again for my a/c and plumbing issues
My technician, Kyle was awesome. Prompt, professional, and courteous. What more can I ask. I will continue to use Precision air preferred contracts.
Megan Klippenstein
2 weeks ago
The installation team that came out today did an awesome job.
Darren Nissen
4 months ago
Precision Air did my installation a few years ago and have come out to service the unit since installation. The installation crew was great. Price was competitive, office was easy to work with and schedule. Austin has been out to service the unit the past 2 years and is great. I recommend them!
Did not come close to appointment time, but Mark the technician was awesome
They were super nice and helpful, Tanner the tech who fixed our A/C was awesome very helpful. He had our system up and running in 20 minutes after he arrived. Couldn’t ask for better service on a holiday.
Frances Hollis
5 months ago
We were having issues with our heating unit not working. We luckily received help within 2 hours of my call to Precision. Kelis Millward, our technician was very thorough and explained the problem as well as our alternatives. We will schedule the repairs he suggested. Those will be done in a timely manner as they do have the needed parts. We are very pleased with Kelis and Precision Air.
We have a service contact with Precision that provides a 20% discount on visits and repairs. Recently we had a slab leak in our bathroom and Andrew and Billy did a fabulous job on the repair!Precision is always timely and efficient whenever we need them for our AC and plumbing needs, thanks!
Excellent help to repair my A/C unit. The Staff was helpful to keep us informed and your Tech did an excellent job! He explained the situation and had us back up and running in no time!
James H was very professional and he was a very nice guy who happened to know his stuff. He was quick and efficient. We have used your company for years and always recommend you to anyone looking for ac repair or maintenance. We also appreciated the reminder for our service. Thank you
Our technician, Gilbert was exceptionally professional and knowledgeable. My parents had an emergency with their kitchen sink around 5pm. My husband called two different 24 hour plumbing companies but they never called back. After waiting for two hours I decided to call Precision Air & Plumbing and within 30 minutes, Gilbert called back. By this time it was 8pm but he was willing to come do a diagnostic even though he was already at home.Before he came, I received a text message to let me know that our service technician was on his way and even include his picture. I really like this feature because it made me feel safe knowing who would be coming. Gilbert answered all of our questions and was very patient as I had to translate everything for my parents. Overall, this has been a great experience. Thank you Gilbert!
George Hawthorne
3 months ago
Precision employees were polite and professional from the first phone call through the entire install process. Everything was explained to my satisfaction. I am very impressed with Precision Air.
Tyler explained what was needed and gave us confidence he'd get our heat pump working again. He was pleasant and obviously knows his business.
Having moved into our house a few months ago we identified several plumbing issues of concern. Don was not only courteous, but also very knowledgeable. He was very patient in answering all questions, provided detailed info about each issue and clearly identified all our options.
Technician was knowledgeable professional and friendly. I felt he did a thorough job and suggested a couple of things to keep my AC running a few more years.
Pam Kurczynski
2 years ago
The person who gave us the estimate for a new heat pump was very knowledgeable and professional. He answered all of our questions and responded to texts and calls promptly. Until the install. He never responded to my text about an install issue. When I notified the office, I never received a call back. No one ever followed up after the install to see if we were satisfied. I guess once Precision gets their money, they can no longer be bothered with the customer
Toby Villalobos
7 months ago
Precision was outstanding! They installed a new AC unit and new water heater. They made the process very easy and even focused on cleanliness by wearing shoe covers during the install. Very honest company and would totally recommend them for HVAC and plumbing services.
They have always been great !This is why I am a return customer !In addition, they strive for customer satisfaction, which seem's almost extinct in business these days.I had an emergency air condition failure in upto 114* weather ! The normal turn around time could be upto 2 weeks with most companies. I joined their maintenance plan, and I got awesome service in maintenance, and when I had a breakdown, I got no excuses, they competitively got me the unit I needed and installed it on a saturday !!The tech was knowledgable & got to business and got us back to comfortable ! On a scale of 1 thru 1010 being the best, they scored 15 !!Sincerely, Mr. HenryA happy customer !!Thanx Precision Air !!!
Austin Cyphers
3 months ago
We needed a new AC and looked at multiple places. James came over and was straight forward and great to work with. The cost came in at a fair rate, and I felt that the system he gave us wasn’t necessarily the one with all the latest greatest features, or the most expensive, but the most reliable especially for heat in Arizona. Also, they do a 2 year, 0 interest where you don’t pay anything to get a new system. Just pay for the system before the 2 years. Probably the best option that suited us, especially for something so expensive. We didn’t want to pay for the system for 10 years with tons of interest. They did a great job, thanks again!
Minette Giardini-king
a month ago
Had my entire AC unit replaced. The techs were great, no problems! The unit however, won't cool below 77 degrees and it took 4 hours of continuous running to get there. For reference my home is 1200 sq ft. I called the office and spoke with a surly man that told me AC units won't cool below 77 AND, they will only cool 20 degrees lower than the outside temp. I'm not sure where he's getting this info as we all know this isn't true. I told him it's unacceptable and I didn't just spend $10,000 for a unit that doesn't work properly. He said a Mgr would call me right back. It is now almost 7:30 pm on a Friday and of course no call back. And I don't expect I'll hear from anyone over the weekend. If I get a resolution I will update my review. I am hoping for the best.UPDATE......I received a call on Monday from the office to schedule a tech to check the unit. At that time I didn't have a day available to take off work again. As the week progressed we tested the unit in the evening when the temp lowered and it was able to cool below 77. Now, to say an AC unit can only cool 20-30 degrees cooler than the outside temp is ridiculous and untrue. When we are at 118, our homes are not sitting at 98-88 degrees. That's when we know our unit is broken etc. So I'm still confused at that statement. (I had my prior thermostat set at 70 without issues)The bottom line is this, I'm tired of having this foolish conversation, the unit is cooling right now, but I am unhappy that this new unit is not as good as my old one.
Joshua Goodman
a week ago
Had my A/C system go out. They came out next day and took care of it. Very happy with their service
Stephen Ching
2 months ago
Knowledgeable, personable & efficient. Thought that the LABOR RATES were high and making me seek comparable bids in the future.
James Hutzler was the AC tech that serviced our AC. He provided many options to ensure longevity of our investment with reasonable price points. He was never pushy or rushed through any details. We're overall happy with our experience with Precision.
I would give 100 stars if it let me! I don't often write reviews, but this situation definitely called for it.Our 66 year old ranch home in Scottsdale had its old, cast iron plumbing collapse under the foundation of our home and also out to the exterior where it connects with the city sewer line. We had to dig up the foundation from the laundry, through the kitchen/dining area, into the entryway, down the hall, into the guest bath, and finally outside to where the pipes connect to the city. It has been a MASSIVE project and super stressful.The only thing that has made it better is the fact that Precision Air and Plumbing has been the company handling it all for us. They have been, in a word, incredible! They have been communicating with us the entire time to make sure we knew each step of the process, they coordinated all the subcontractors, have helped us manage the home owner's insurance, have cleaned up as best as they can under the circumstances each day, and have been super professional.These guys have worked so hard, I don't even know how they can get out of bed the next day! The amount of dirt and concrete they have had to move in and out of the home makes my back hurt just watching them.Huge shout out to John, Jason, Brandon, Billy, Dave, and Haven who have all worked on our project (I hope I didn't miss anyone because they all deserve to be mentioned!). They understand how stressful this is for us because basically the entire home is torn up and dusty. The support and kindness they have offered has gone above and beyond what was expected, and I just can not describe enough how pleased I have been.While I would wish this type of project on no one, many of the homes in my area of Central Scottsdale have this type of plumbing and they are rapidly coming to the end of their lifespan. If you know you have cast iron pipes, I recommend you have Precision Air and Plumbing check them with their cameras. Better safe than sorry, and this company has earned a lifetime client!
Been using this company for years. Great company, Great customer service and Awesome employees. But don’t forget about the company owner Brain he is true to his word!!!
The tech was very professional and easy to deal with. He had a couple suggestions for improving the system, but there was no pressured sales pitch.Adding to the original review I posted and following work performed April 2023. Service writer was very helpful and professional. Same goes for tech who did the maintenance on Navien tankless water heater. However, I'm irritated that Navien changed their design and it cost over $400 to replace part! Also, I'm not happy that the very expensive Navien system needs annual maintenance! Wish I had never heard of Navien!Had a PM on our AC today (Sept 2023). We have typically had good interactions with the tech who shows up, but today with Devin was so amazing! He didn't pressure us at all but did provide information we needed to think about what we needed! It was a delight to work with him!
Dalinda Moreno
2 years ago
We had both A/c units replaced. Precision Air & Plumbing were very professional and would recommend them to our friends. Guy, Ryan, Dave and Dino did a great job on keeping my home clean, as they took out the old units.
We had David out today to check out our system. We purchased a new system. David was very professional and personable. We got more information from him in 10 minutes than we got from 2 other companies that came out before. Excellent service and David is just as excellent.
My wife and I just bought our first home, and needless to say there were a multitude of things that needed to be addressed. We were immediately impressed with the responsiveness to our email inquiry to Precision on a Saturday night and were schedule for that upcoming Monday to have a look at our water heater. We were contacted the morning of the appointment prior to arrival and Jeremiah arrived on time. I must say, the experience I had with Jeremiah was absolutely phenomenal. He is nothing short of an expert when it comes to all of the many questions we had and treated us with transparency, respect, and friendliness. Needless to say, we are beyond thrilled to have found such a quality group of people to help us for all of our future home heating/air & plumbing needs. Thank you!
Brian Velasquez
2 years ago
Service technician was friendly and professional. He arrived on time and helped me understand the issue. He provided me tips for the future which would help me diagnose and even repair if it happened again. Precision is a great company, I’m a repeat customer. I am very satisfied with their service and support and would highly recommend them.
Martin Miller
4 years ago
We had our annual check up on our AC unit this year and everything seems to working great! Our Tech Austin recommended we clean off the condenser coil and call it a day, so we took his advice and let him do his thing. Thanks Austin and Precision Air, we've been really pleased with the complete unit you installed a few years back, as well as the service there after! Keep up the great work...
Diana Wolterman
a year ago
Just got a new AC/heat pump unit installed today. Precision made a very stressful situation and decision much easier and smoother. I had several technicians and employees supporting me through this. Kevin and then Josh were great at trying to fix an old and feeble unit but in the end after working with Richie, my husband and and I made the decision to replace it. Today we had Teman and Enrique here to install. Everything was quick, easy and stress-free. I hadn’t even realized the unit was running at first because it is so unbelievably quiet! I am very pleased and would recommend Precision highly.
Cloys Davidson
3 years ago
Had a new unit installed by Anthony and Mike after getting an awesome estimate from Don Maddox. Also followed up by quality technician for final adjustments and checkup within 3 days and we couldn't be happier. What an awesome level of professionalism shown by all involved with our purchase and installation. And thank you all so much. See ya next year for annual service. Wayne Davidson.
Darrel Anderson
3 years ago
Mike C. and the Precision air team did a super install job in replacing our 20 year old A/C unit. Came on time, quality work, careful about our house and pets and cleaned up everything afterwards spotlessly. Their crew are professional, polite and presentable and were in and out in a day. Even the work outside was clean and tight - no loose fittings or wires and the house sealed up tight. Great job by a great team at Precision!
Jackie Verdine
a month ago
This is a real and honest review. I had them out to fix a 4 year old ac unit that was under warranty, so the repair was labor cost only. The technician asked me to pay for the entire amount, which was over $300 an hour ($900) for a 1-3 hour job. Also told the part would be in on a certain time frame and would be completed within 5 days and a schedule coordinator would contact me. Two days later ( with outside air reaching 118) I was contacted and told she would call me back with a schedule date once part was in. Two days later no call. I called back and was told she was out of town and she would call me the following day. The next day no call, so I called for any updates? I was told she was away from her desk and she would call me back at the end of the day. No call back. The next day I called once again at 4:00pm to be told she was on lunch (?) and she will call me when she gets back... but they close at 5. Lunch at 4:00pm? I was tired of the run around, and called another highly reviewed reputable company to see if I can get someone out to repair my ac and they quoted me 1/3 the cost for the same work. This was the worst experience I have ever had and this company knows they can charge whatever they want because people are desperate to have cool air in 120 temps for over a week with no air! Its despicable!!
Normally Precision Air is right on time and all goes well! We had a little hiccup and lack of communication this time on installation of AC unit. Kind of frustrating but technician was professional and apologetic. New AC unit runs well now!
Ryan and Michael worked in triple digit heat - middle of the day- to get a huge 3.5 ton HVAC on a Roof. Both men were friendly, helpful and cleaned up the area when done. 5 stars!Thank you
Nicole Steward
a year ago
Jerry is the best tech out there this man has gone far beyond his job duty to help this man has knowledge and is amazing at his job and compassionate and caring as well because of Jerry I will only be using precision for all my needs and I will be referring everyone to them for all there needs as well. Thank you Jerry stay amazing awesome and with love and compassion.
Randy Musselman
3 months ago
Go the extra mile. Give you the options for the repair. No pressure. Their Tech’s are top notch.
Once again, our technician Richie came out and not only performed our annual maintenance on our units, but also drained our water heater and as always, educated us on our equipment and made industry recommendations as per his expertise. Supervisor Chris also was onsite and was very helpful in his suggestions and recommendations as well. They both worked in conjunction to provide excellent customer service and support, providing us with industry standards information to better fit our needs. Thank you for the superior level and quality of service that PAP provides and stands behind one hundred percent!
The technician, James, was very thorough and competent in his evaluation of my hvac. He provided suggestions/recommendations based on the diagnostics he ran. Thoroughly explained in layman's terms to me what they meant and then provided a list of options an cost, with no sense of urgency.Very personable and took as much time to explain to me as I needed.This is my second experience in 2 years with this company and they have a great team to work with.
James was so courteous and professional. He explained the problem, why it happens, gave his recommendation and really made me feel like he was looking out for me, the customer. I appreciated him taking the time to show me what he found and providing a small education on how the unit was supposed to work and what needed to happen to make it work right. He left with our unit working properly and leaving me with peace of mind that we are in good hands with Precision Air.
Natalie Lopez
5 years ago
Chris came out today to advise the cost of a new system. Our motor went out in the air handler I believe.-James came out a few days earlier and after getting a repair estimate we thought replacing it might be the best option. I did have another company come out to do another repair estimate. In addition I did research on air conditioners and furnaces. Found out that since our system is over 10 years old that repairs would start piling up over time and that the federal government discontinued R22 as of August 17. Chris came out during hours that worked for our needs. He was super knowledgeable about what needed to be done and confirmed that the right system would be installed per our sq footage. Our address reconfirmed it and Chris knew the square footage of our house without us telling him. We are getting a new furnace air handler and air conditioner. Excited about this since it will be more energy efficient. Also love the fact there will be a warranty and the new system will last years to come. The price was great as well for all three and financing is available if you need it. In addition we should have our new system installed by Wednesday due to the holidays upon us. All done in just 1 day. I will provide a review after as well. Love the fact they give back to others in need-especially children. We have a gas furnace and electric air conditioning.
Dustin Bryant
3 years ago
Frank and Corey installed our new packaged unit (AC) and did a very clean, thorough, and respectable job. During our quoting of a replacement AC we also noticed Precision Air and Plumbing had a service to flush our water heater. Again, amazing work with that technician as well. We're now looking at them for installing a water softener. Great company I highly recommend.
We used Precision to install new units several years ago and have them come out for yearly maintenance and inspection. Most recent was July 27. As usual, Precision (tech was Richie) did a great job and explained possible concerns and preventative maintenance tips. This year they took all the necessary COVID precautions which was great.
Don’t fall for their air filter scam. They tell you we have metal electrostatic air filters that never need replaced. It’s normally $165 but we will discount it 20%… well after agreeing to the filter we inspected it and noticed they put a precision sticker right over the manufacturers sticker made by AirCare. YOU CAN GET THESE SAME EXACT FILTERS ON AMAZON OR EBAY FOR $56!!!! Feel like they are being dishonest with the customer. Also their AC cleaning is a joke they charged $166 for the technician to spray electrostatic cleaner on our ac unit and spray with garden hose…. Could have done this myself and next time will. Purchased $8000+ unit from them last year. Made appointment for service prior to warranty ending. When technician was scheduled was after warranty period by one week so we ended up paying for him to switch out the “faulty” capacitor he never showed us the new part going in or the old part. I feel totally scammed and angry.
Danielle Bottomfield
a month ago
5 stars!! I will use again. Quick and efficient! My Ac went out late at night, my house was hot. They came out that next hour!!! He got here quickly and resolved my problem at a reasonable price! Gerald, was amazing!! Friendly, professional, knowledgeable, and personable! Worth it! No questions, using them again!
Cheryl Halling
a year ago
The company sent out a young man who was polite, knowledgeable and an all around good guy! Very happy with the communication and efficiency! It’s a company I would trust with any work that needs doing in my house. So pleased I found them! Shout out to David! Thank you so much- I do my research and it’s apparent you know your stuff! Thank you!
Tigearnan Breen
a year ago
My a/c stopped working last night, and I woke up to a house inside temp of 84°F at 5:00AM.I called Precision at 6:30AM ... and they had a technician at my house by 10;00AM!! Within 15min, he discovered a bad switch and replaced it for under $400 (I used $50 in 'Cool Cash' I received from them for a previous visit).Hats off for fast response & problem resolution!!
The tech was very personable and easy to work with. However, the issues I was having were not fixed. I have another tech coming out in a week to re-evaluate and hopefully fix.8/1/2023: tech came out and evaluated the system. Nothing can be done about how loud it is inside. There is no attic in my house so the vibrations aren't absorbed anywhere. But he put a Start Kit on to keep the start up from being too forceful and help prevent issues with the compressor over time. Alin was very knowledgeable, friendly and I enjoyed working with him.
Darius Fessahazion
4 months ago
They came out early in the morning and stayed until the job was done. Both men were very professional and I will definitely call them if I need them in the future
I had a large leak outside the house, which I managed to shut off at the street. But Bryce came at 11 pm to help get me on my way to fixing the overall issue and getting water in my house again. Great service, and a nice guy.
New replacement of water softener. Replacement of softener 1 day after call. All is operating well. Very nice gentlemen and helpful with my questions. Great job quickly done. Have used Precision for two other jobs and am happy with all they have done. Thanks again Greg for your help. Thanks to the installers.
Drew and Jason showed up and helped us get down to the bottom of our problem with our Carwash pit. Drew is very professional and informative when it comes to service done and services needed. I will definitely be using them again. I highly recommend this company for your plumbing and ac needs.
Our AC had a problem today and Mike came to our rescue! He was quick to figure out and fix the problem. We will be cooler in no time!
Dirk-Bill Ellsworth-Schmidt
2 years ago
We are loyal Precision customers. They are always our first call for a/c and plumbing needs. We often refer your company and will call ntinue to do that. With that said, I was very disappointed that not only did my tech show up 1.5 hours after my confirmed time window, it took me three calls to finally get an estimated time of arrival. It took 4.5 hours out of my day for waiting with no apology. You guys are the best, and this could harm your otherwise usually professional reputation.
My Service Technician was Ismael Sosa. He was OUTSTANDING! He arrived on time. He wore booties. He was friendly & polite. He addressed our maintenance needs with a complete understanding and knowledge of our AC system. He instilled 100% confidence with me in Precision Air & Plumbing's ability to become my preferred vendor. So mush so, I without hesitation signed up for the extended service package Ismael presented to me. It is my intent to now use Precision for future duct cleaning and possibly installing a soft water system. From my experience, Precision does business the way business should be done. Thank you!
Guy and his crew were timely, professional and made the new AC install experience a breeze (pun intended)! They were friendly, helped my setup my system and did a full suite of tests and checks before they left to ensure that my system was full operational! Thank You Guy, and please extend the same to your crew!
I had a few estimates when I moved to AZ last year for duct cleaning and service for the A/C unit. They may not have been the least expensive, but I went with Precision and have not been disappointed. They installed a new thermostat when the wiring and a bad control on the unit made it impossible for me to do it and they also had a team come out that cleaned the ducts.In April I needed a new unit. Once again they may not have been the least expensive but with the warranty they provide and the timeline to install it was an easy decision to have them replace the unit.Today was a routine service call preformed by Leslie. She was friendly, efficient and knowledgeable. She went over a few things that she felt I needed and it just so happens I had already determined I needed. So I now going to have more insulation added. I’m sure when it’s time to have the other things done I’ll be calling Precision for a quote
I needed to replace my AC unit and heat pump, and from the very beginning of the process, it was something I hadn't expected. From speaking with friends and gleaning reviews on the net for various HVAC companies, I had planned on over promising and under delivering at various points of the process, enticed by countless discounts on an artificially inflated quote. After much research, I decided to call 3 companies; Precision being one, but not the first.Kyle from Precision was a professional, grounded kind of guy - he was very sincere, and passionate about the industry he worked in for over 16 years, and even more passionate about Precision. Kyle gave me an unexpectedly reasonable quote for the AC and the components I needed, with the additional work I wanted for the new install. Kyle recommended an additional exchange be installed for the new unit, and it turned out he was absolutely correct in the way the air moves in my house now. Not only did Kyle sell me what I wanted, he also stopped by during the install, and contacted me after to follow up.Frank and Tyler installed my system, and they were absolutely fantastic. They were professional, courteous, and made sure everything was as they found it. Removing the old air handler from the attic crawl space was a bigger task than expected, the thing was a beast. During the removal, some of the drywall was damaged, and Frank assured me it would be fixed. It's to be expected, since the air handler was originally installed without any drywall up, taking it out was probably not going to leave the drywall unscathed. With the various issues I had with my install, Frank and Tyler ended up taking almost 12 hours, just to make sure everything was working right, and that I was satisfied with the new system.Shortly after Frank and Tyler finished, I received a call from Doug, the drywall contractor for Precision. I scheduled the appointment for the drywall repair, and Doug showed up as promised. Doug said he could fix the drywall and texture it to match the rest of the ceiling, without having to tear any of it out. I asked about matching the existing paint, since the ceiling hadn't been repainted since I bought the house. Doug said he wouldn't paint the entire ceiling, but he would repaint the repaired drywall and trim that needed to be installed. Doug did an excellent job on the drywall and trim, but I'll need to buy paint and spend a few hours painting the entire ceiling from the repair.Precision is as reputable as the positive reviews you'll read here, they are an outstanding organization with very qualified and professional team members. The process was exemplary, the product and service exceptional. I'm glad I went with Precision Air, and I would highly recommend them without hesitation.
Eduardo Romero
5 months ago
Very professional and courteous. They gave me a quote asap and had unit installed in less than a week. Awesome!
justin beazley
4 months ago
Kyle was a great technician was very knowledgeable and got the AC working properly
David came out today to quote a new A/C unit. David was very professional and patient with my twin granddaughters questions and storytelling. THANK YOU David!!!
I've been a Precision Customer for about 10 years. We are Very Satisfied with the Service we are provided with by these folks. We just had our Yearly Preventative Maintenance done by Kyle R. He is fairly new to Precision, so we've never met him before, But I can't say enough Good Things about him. He was Friendly, Thorough & Very Professional. Hopefully, he'll come out the next time we need Service. Thanks, Precision.
daniel paisley
a year ago
We had a great experience with our technician Andrew. He was very informative and didn't mind a lot of questions. We could tell he knew what he was doing and he enjoyed his work. He explained everything very thoroughly. I would recommend Andrew to all my family and friends.
Very impressed, they showed up on time, they said it would take 3 hours to install our new air conditioner which they did. They cleaned up explained everything, had someone come by in less then a hour picked up our old unit. They were the best!
Patrick Anthon
11 months ago
Used Precision for plumbing repair. Jerry the main plumber accessing the problem was very professional and provided a handful of alternative, cost-effective options. We previously received a bid from another national group that was about 2-3x higher than Precision's bid. They did a fantastic job and ended up saving us a ton of time, money, and getting our house completely ripped up. Thank you Jerry and team!
martin cathey
4 months ago
They were very thorough and explained what they did of the parts they installed.
Updating my original review to great. Randy contacted me, and refunded the money charged for fan removal/ cleaning. It's rare you run across businesses now days that are honest and do the right thing. Thanks to Precision Air.
A wonderful experience! Don Maddox gave us a plan for replacing our furnace and air conditioning units. Our house is older and complicated and Precision gave us the best price. Don and his team was remarkable to work with and completed the job quickly. Karen C
Precision installed a new HVAC a few years ago for us as well as a tankless water heater and whole home water system last year. Very happy with their work and professionalism. Have also utilized the annual plan which is great for keeping it all at peak performance. Highly recommend.
Jeanine Dubeau
7 months ago
From my first phone contact, everyone I have dealt with has been professional and personable. While a broken main is never good news, it is good to have Precision doing the repairs.
jericho gillette
a month ago
A excellent veterans owned and operated business really got me all set up with a new a/c and did an excellent and professional job will be a repeat customer if I ever need anything thanks again
Mick from Precision Air and Plumbing stopped by on May 7, 2021. I explained to Mick what my issues was and after he investigated, he explained in detail and showed it to me. I want to thank Mick for his great customer service and I already made an appointment to have the work done. Thank you.
Dan Guastella
2 years ago
I had a problem with my AC and I wanted them to come check it out. The only options they offered me was that I would have to wait 3 weeks to schedule an appointment, BUT if I wanted a quote on a new unit they could schedule something in a few days. Thats not good service in my opinion. I'm not going to just pay 8-10k for a new unit if it needs a $100-200 fix, and I'm not going to wait 3 weeks for that....come on now. I understand you are busy but be reasonable. I called someone else who came the same day to check out my unit.
I just used Precision Air & Plumbing to do an annual maintenance and cleaning on my HVAC.I was thoroughly convinced the work was very efficient and professional. While inspecting my water heater, Isaia, noticed the water being discharged was really more rusty than normal. Since I have had the water heater more than 21 years he showed me it was vulnerable to leaking. I bought a new one and 2 days later it was installed by Precision Air.Now I don’t have to worry about it this summer since I am a snowbird.I would definitely recommend Precision Air for any maintenance, service or new HVAC or water heater. I can vouch they have very professional employees.
We have used Precision for our HVAC maintenance and repairs for a few years and everyone has always been great.We awoke this morning to a water leak coming from upstairs and Gilbert had it fixed by lunch time. Thank you, Gilbert, and everyone else that has helped us over the years!
Excellent experience! Quick response and very professional. Highly recommend!
Tom Tickenoff
5 months ago
Kelis was on time, courteous, professional and educational. Answere all questions to our satisisfaction. Would recommend him without reservation.
I called Precision Air on Friday morning after our HVAC system stopped cooling and they were able to provide a same day appointment. When the technician arrived, I was very surprised that another employee was with him, who turned out to be a sales person. I read a previous post about how they intimidate female customers, which led me to write a review myself.Having two large trucks and two men respond to my service call was a bit overkill. Especially, because we gave them no inclination that we were interested in purchasing a new unit. But, that didn't stop the salesman from pushing a replacement.The technician checked out the system and recommended four parts to replace and get our unit back to cooling. The quote was around $1,600. This was too expensive, so they then said that only 3 of the parts would need to be replaced. And, then the salesman started to talk about a new unit ($10K) and how they could get our unit back up and running and 100% of our payment for the repairs would go towards the new unit. At that point, I knew the games had begun. I asked for a written quote and said I would call them back after my husband and I talked. THEN, they said we would only need 2 of the parts to be replaced to maybe get up and running.Luckily, I always get at least two quotes and the other HVAC company the next day completed our service and got up us and running for less than half the price and 100% without intimidation.
Gerald Szymoniak
a month ago
We had a tech come out for an annual AC unit check-up on 8-16. We’ve been customers for 7 years, so when told we needed a voltage regulator, we agreed to installation. This is an inexpensive part ($15) tech never mentioned price, and we didn’t ask. Upon completion (15 min.job) we were billed $370! We’ve been good customers and are part of their membership program. Guess that doesn’t count for much. Gave 1star because tech was a good guy bogged down by horrible business model.
Laura Mitchell
a year ago
I would give zero stars if it was available. Told me I needed plumbing repairs to water heater. Set appointment for next day, they charged my card in $567 in advance of service and never showed up. When I called 20 minutes before closing to see when technician would arrive they didn't have my appointment scheduled. Then someone else said they were running behind. Didn't offer to return my money until I said I would report it for fraud. DO NOT USE THIS COMPANYToday after I saw Precision's response, I checked for my refund and it still had not been processed and again, no record of the request, per RYAN. RYAN further stated there was nothing he was going to do about it and would not escalate the inquiry to a manager. RYAN laughed when I told him I would file complaints with the BBB and AZ ROC. DO NOT USE THIS COMPANY.
The technicians were professional, knowledgeable and friendly. Install was smooth. Very happy with Precision, we have been customers for almost 20 years!
Our tech Leslie was super informative throughout the process and gave feedback about the state of our a/c system and how we can try to help it last longer.
I was excited to hear that I can request her for all my services going forward.
I needed a new AC unit, and I had four different companies do an inspection and give a quote. The Precision field supervisor, Don, was knowledgeable and patient in answering my many questions about the process and my options related to getting a new AC unit. I called Don more than a week after his visit to ask a few follow up questions, and he remembered the details of my home as if he'd just left. During both our in person and our phone conversation, I felt confident with Don's recommendations. That's why I chose Precision to ultimately replace my existing AC unit.
Donald Levine
2 years ago
Andrew from Precision Air did my annual PM on my water heater yesterday. Very professional, fully masked, great guy. He flushed it, checked the heating elements, and made a few recommendations for upgrade (add an anode rod) and repairs / replacements when needed (ball valve, tank direct replacement, tankless upgrade) and of course the good news is nothing was needed this year. This company has a 5 year service contract that is a great deal both for peace of mind and any emergencies.
Ari Chondropoulos
4 months ago
Stefan came to my home to fix my leak and drain in my shower. He was very knowledgeable, professional, quick and friendly. He definitely is the reason I will be using Precision from now on. Thanks Stefan!
We purchased a new Heat Pump from Precision in April 2020 for $10,000. It has performed great until a few days ago when it started tripping the breaker. We called and they had a tech out the next day as promised. The technician investigated and then informed us the start circuit was drawing too much current and needed the slow start board installed “because the unit is in Arizona”. He installed the required part for a $400 charge and all is well now. The two stars is for them not installing the part when we bought the unit from them in April. If you pay 10 grand you’d think they would have told us that board was only going to last two years or since they and we are both located in Arizona, they would have just replaced it before selling the unit to us or anyone else that reside in Arizona. The tech stated “he sees this all the time”. Seems like a shady business practice that sells a soon to be defective part. A $10000 cash outlay should include ALL working parts that are backed by the warranty. If not for this I would have given five stars and a better review. The technician was responsive, knowledgeable, and made the repairs quickly following the diagnosis.
Debra Hrynyk
11 months ago
I have used Precision Air in the past to replace my air conditioning and have been extremely pleased. Called them today to look at my water heater as I trusted their service from past experience.The tech showed up. He never inspected the water heater except to look at the year of the product. He told us we needed a new water heater. He never opened the panels, never looked at the elements, never checked the electrical output, didn't look at the circuit breaker nor did he test for rust. He did nothing but stand there. He went to his truck came back with four options that started at $7K.Whether we needed a new heater or not - the fact was he never inspected it.Literally had another company show up 30 minutes later. They did a compete inspection. Result: elements needed replacing.
Tony Quaranta
5 months ago
Gerald was very professional. He demonstrated what is expected of someone who cares for the customer. He took pride in his work and was very friendly. Awesome job. Will definitely use again. Thank you.
Orencio Medina
a year ago
I found Precision Air on Google and decided to give them a try.. Marc from Precision air came out today to see why my unit was not cooling. He was able to diagnose the system and fix the problem right away. He did not try to sell me a new unit or try to replace a bunch of parts. He did exactly what was required to get my unit up and running again. I definitely plan on calling them for future repairs again. Hopefully it's not soon. LoL.
James performed service and repair to one of our ac unit that shut off. He was patient, professional and informative. He explained what was going on with our system and what we needed to do first. He gave me options as to what Precision can do to help for the time being one for cost and secondly, due to the heat in our home. Also, Providing more info as to what they could do if things don’t work out with repair due to the fact that we have an older unit. I appreciate his efficiency and his professionalism. I will post a follow up regarding quality and value in due time.Thank you James and Precision air & plumbing.
Rebecca Villegas
2 months ago
It is extremely disappointing that we were charged $470 to install a $100 or less thermostat. With temperatures in the 115s, we didn't have a choice. Your commercial advertisements are not true to your prices.
I knew I needed a new system for some time, but I was reluctant and realized why after my experience with Precision Air & Plumbing. I was not getting the attention and service that Precision Air & Plumbing gave me at my first visit. The service and interaction I received from Precision Air & Plumbing was outstanding!After being thoroughly informed of my AC issues I had no hesitation choosing Precision Air & Plumbing to replace my AC unit. The needed instillation was able to happen the following day, what a piece of mind!I highly recommend this company for the great service, great pricing, and the professional interaction my family and encountered.“Thank you Precision Air & Plumbing”
Angie Monroe
6 months ago
Gilbert was great, very professional; He help us with our plumbing issues and created a great assessment and delivered solutions. Thank you!! 🙏🏻
Derrick Chester
2 years ago
Very nice tech organized company I have faith that if we had gone with them quality work would be done. However the price was double what two other companies quoted, so even though they may do quality work and have good finance options it really is not interest free when I would be paying double.Again nice tech organized company but double the price of other companies is in no way worth it in my opinion I hope they take a look at thier pricing.
Cindy Klingbeil
a month ago
I can not say enough about Elijah of Precision Air. He was courteous, professional, thorough, and explained things to me in a manner I could understand. He worked tirelessly to get my A/C back up and running, and personally looked after parts that were ordered from out of state. He was kind and personable. Definitely and asset to Precision Air team!
Hector Tavizon
8 years ago
I had been looking around for a reliable A/C company but fell short when I noticed they charged a lot for doing so little. I then came across Precision and said why not? Our technician Garrett called 30 minutes before arriving and was at the door right on time. He got down to business and then thoroughly explained what he found, what needed to get done, and how much it was going to cost me. I liked his professionalism, knowledge, courtesy, and the fact that I felt I wasn't getting ripped off. He actually discounted a few items and I was one happy camper. So happy that I went ahead and bought the 4 yr plan!! Now our A/C system is running great. I highly recommend Precision, they are an outstanding company. I plan on keeping them around for a long time. Thank you again Garrett!!
Mariellen Couppee
a year ago
Love Precision Air! They called and asked if I was available for an earlier appointment and showed up a short time after the call. Professional and thorough - had my A/C annual maintenance check up performed and talked me through everything. Appreciate they took the time to explain the event. Always a polite and friendly!
Virginia casey
a year ago
I had a business meeting with your agent, to get information about the Goodman A/C products. I am in the process of choosing the right equipment for me and my home.Your agent Greg was well-kempt, intelligent, courteous and professional. I was happy to discuss your profits with him.
Frank Cremisino
2 months ago
These two men worked extremely hard on a very difficult day. Temps were high and morning clouds brought in humidity. Everything turned our great ,house is coolThanks to Guy and Wes, we done.
Cassie Heinze
3 years ago
Mike S, Tyler R and Major did an awesome job installing both of our new AC units. They took extra time to vacuum the debris in the return line to help the air flow better. Don M gave us a good, fair estimate while answering all our questions on multiple calls and emails. Caret spent extra time ensuring everything was installed correctly and working to factory specifications. Glad to have Precision taking care of our units for the next 10 years under warranty. Thank you!
Anthony and David were excellent. They were courteous, professional, knowledgeable. They arrived on time and explained the issues with my air. conditioner. They gave me options to work with and a fair price. I highly recommend them!
Had the guys out for duct cleaning. They did a great job, were professional and very friendly
As an architect, I work with HVAC contractors on a regular basis. If you’re considering any other provider for AC services, you’re making a mistake.
I am a new customer. You could have thrown me a bone on this one. You sent two guys who referred to their supervisor as The Romanian, and they charged me almost $240 for a simple cleaning. Should have told me, cleaned it for free and told me if it happened again, then I would be charged. I am still paying off my two new units and this is how a new customer is treated? They were 30 minutes late, too. Not willing to recommend. Should have handled it better.
Heather Williams
5 months ago
Kelis was out within 2 hours of us calling and was able to get us a quote and scheduled for installation in 2 days. This is the third unit we have had replaced by Precision and they are always professional.
Brittany Hans
5 months ago
After a car salesman like experience with another company, I wanted to get a second opinion on what the previous company had recommended I have done. I called Precision Air on a Thursday and they were able to come out on Monday! My appointment was set for a time slot of 1pm to 7pm but my technician Sergio showed up super early around 11am which was great! He completed his inspection in about an hour and came to me with the items he recommended. Two of the major items the other company recommended were not even on his list as the readings were spot on (Sergio took pictures of the readings to show me as well)! Having family who work in HVAC, my standards tend to be higher than most when it comes to the service and what needs to be done but Sergio was OUTSTANDING and upfront about everything! I took advantage of Precision Air's membership and will only be having Sergio work on my system in the future!
Ricardo was very friendly and respectful. Service was done quickly. He was very informative about our current system. Didn’t try to push a new system even though when he first arrived I asked about a ball park amount for a new system. I have used Precision several times now and have been happy with the service.
Julian and Teman arrived yesterday on time and in a great mood. They were happy to be installing a new A/C unit for me. They worked hard all day with barely a break. They did a nice, clean install and were a pleasure to work with.Precision came back out 10 months later and checked over the system and everything was working well. They installed a surge protector which was very quick. Thank you.
We had our whole HVAC system replaced by Precision Air which included a new thermostat.I had done my research on both the American veteran owned company & their American made products and I am impressed. I am also 100% + satisfied with my decision to purchase my units from Precision Air.Their Salesman David Shugart was outstanding and his company provided a professional, economical, efficient Goodman HVAC unit & installed it perfectly within 1 week of our purchase. (Thank you Wes & Guy)I will make Precision Air my go to company for all the services they offer in the future.Monica Hall
As promised by precision about the time and Francisco was on time. He was very helpful in explaining the problem with my a/c system and the cause for the constant blowout fuses. He fixed the problem and my a/c is running smoothly. I recommend precision air & plumbing to anyone with a/c situation. I am enjoying my a/c now.
Tried the plumbing service, they came out the next morning, I had a water heater leak, the supply connection was leaking he replaced both lines and the shut off valve. He told me the price but as I told him I’m over a barrel here I got to get this repaired, well $817 later leak fixed, way to much won’t use again, done a quality job but a new water heater would have cost $529
They serviced my AC unit. I paid 700 to do a deep clean. I also bought a service plan for 1 year. All was ok until I used the ac for the first time and started blowing hot air. I contacted them and scheduled next day from 1-7. I waited in a hot home where temperature was at record high at 116-118. I called at 4 wondering when they would come. I was told tech has 1 job and I was next. After 7pm no one called me on ETA. So I called again and received same response, but now tech had 2 ahead of me. I finally called at 9:38, left voice mail that no one showed up, needed to go to bed. Tech called at 11:58 left voice mail,apologized and said I had to call office to reschedule! I called office, the soonest they would come is tomorrow from 1-7pm. Temps would be at 118 today and tomorrow! The manager Rosie and the company do not care about their customer. I tried explaining that I have an elderly person and dogs in the home and she kept saying I had option at 12 am to get it done. I was in bed, so didn't answer the phone! I reminded them their recording has principles such as, they hold themselves to a higher standard. We do what we say we will do. We treat you like family, integrity, trust etc. All are LIES with this co. Rosie said I should find another co to get service if I was not satisfied! She sure doesn't have any confidence in the co principles. I requested a refund on the service plan, said she would get it done. I am going to hold them to it and call them until I get it back. DO NOT use this company. They are bold faced liars only out for your money! After the last year with covid closures, thought this business would treat people better
8/24/23. The tech who came to fix our AC was just the nicest person and competent. It makes it impossible to give the service itself a bad review. He fixed the issue. Look…we just have a super loud AC unit. 🤷🏻♀️ The issue had to do with something else. I’d use Precision again but maybe ask for AC unit options prior to install to avoid this super noisy model. ?8/23/23 (a year and 1 month after new unit install). After new unit install, tech visit x 4 after install, loud crashing sound first solved by a new compressor, then after issue continued…deemed ‘normal’, the noise remains…now our AC is out, it is 110 degrees and the (previously deemed 'normal') sound remains consistent. Realize the noise could be related to many things…but I was originally suspicious of precision immediately replacing the compressor based on the noise to then calling the same noise normal.Now that the 1 year service warranty has ended as of June…. whatever labor that is now needed to fix this issue will come out of our pocket on this new unit.I hope this can be resolved at little cost and I do see that this company is well reviewed. Our experience has been sort of rough. I paid for a new AC unit that had issues which were ultimately shrugged off...now I have no AC - 1 year and 1 month later and a cost to repair.I want to say…every encounter with them has been pleasant and techs have been very kind.
Very good service they were quick and out of here they cleaned up their in a mess and I would highly recommend your company
Kathryn Lopez
7 months ago
Kelis really helped us diagnose the problem. He advised us just to replace the Google nest thermostat. We did that and it worked. Most companies would take advantage of us if we were in that situation. We will totally recommend your company to our friends and family thank you
They scheduled me for 7am to 1pm but showed at 6:30 pm. They charged $245 for 15 minutes of labor as the part was under warranty.
I have been a very satisfied customer of Precision Air & Plumbing for several years now and am pleased at their continued professionalism, timeliness and fair prices. Hats off to Tanner Uchytil who preformed my annual maintenance. He was on time, explained everything to me, took pictures so I can see and was friendly and professional as well.
Juan Ceballos
a month ago
The technician was very helpful and knowledgeable. I would really recommend him.
Matthew Decker
11 months ago
We had James Hutzler come to our new house from Precision Air. He is extremely friendly, knowledgeable and trustworthy. I would recommend precision air to anybody because of him alone. The company is great and always tries to go above and beyond as well.
Recently we had Precision Air replace all three of our a/c units in one day. Anthony, Gus and Julian as well as all of the other technicians were very courteous and professional. My wife completely handled dealing with Precision Air and the technicians. She and I would recommend you contact Precision Air if you have any any a/c issues. We are very satisfied.
Shawn DG Wilson
4 months ago
He was knowledgeable about everything, gave recommendations. Was truthfully about the HVAC system.
James was very helpful and professional. He explained our maintenance repair thoroughly and guided us to the right decision
It was so easy to schedule our appointment, everyone we talked to was friendly & helpful.Technician Ismael Sosa showed up on time, was very professional, was wearing a mask & put on booties as soon as he stepped into our home. Was friendly & explained everything that needed to be done & what should be done in the future. He went into the attic & back outside & didn't leave until everything was completed & running . We were so impressed that we signed up for the 4yr service contract. Hopefully the same technician will come back next year.
Jonathan Richter
3 months ago
I could not have been more pleased with my service. Sure u hear cheesy postings giving glowing reviews Which tend to make you think that they are enhanced or made up.. But not this one. my service was extremely courteous and efficient I was impressed with the technician's knowledge of my home air conditioning system. I had several questions which he was able to answer with ease and also give me several more detailed explanations on facets of the air conditioning system I wasn't even aware existed. I can see why precision air is the number one air conditioning service in Phoenix Valley metro area as well the state of Arizona. With Technicians with expertise such as the one who handled my service It's no wonder they're a cut above the rest of the Competition. I must admit I was very cynical about The possible performance Of a popular Retailer but I was extremely satisfied and would recommend as well as use again myself precision air and their technician Gerald in the future. Thank you for such a kool experience.
Just had a new ac unit installed and both Chris S and Darion T were great! They were professional and respectful and did a great job. Left the place as clean as it was when they got here and now much cooler 😃. Thanks for your hard work guys.
Natasha Parra-Larson
a year ago
Professional, Honest, Trustworthy. Precision has been nothing but amazing! Always on time, always explaining their recommendations with honesty, and always able to assist in time of emergency (AC out in the summer!!). Best thing we did was put out trust in Precision - they have certainly not disappointed! Thank you Austin for taking such great care of us and being patient with our bark pups!
They came out on time and was very professional. I was highly recommended to Precision only to be extremely dissatisfied. Was charged $1000 (full service cleaning etc. & purchased $500 maintenance / service plan. Problem was not fixed. They promptly came back out courtesy call (no charge), replaced a couple more wires. Was told if this doesn't work they can replace the thermostat wire $1000-1200! He said I could probably do it myself, so I did. It didn't help. I called a handyman, less than an hour later my A/C was working! It was a loose wire at the thermostat. Called Precision Wed. now Fri., still no return call from service mgr.
Fredrick Kidd
4 months ago
Great service highly competitive company. Honest and complete answers to all my questions and concerns. They were super responsive to our need for quick service. Called on a Thursday and by the following Thursday 1 had a complete 2 units AC installed and ready to go. Thanks so much. I would highly recommend this company.
VICKI CROXTON
4 months ago
Great customer service from Precision Air & Plumbing!!! I had an issue/question about my water softener that they had installed last year. I sent an email to the office late yesterday evening and Tim immediately called me. He got me on the schedule first thing this morning. Quade came to my home this morning, and he was the best!!! Explained everything to me in detail and was so professional and knowledgeable!!! I highly recommend them!!!
Anntonett Downs
a month ago
The licensed contractor explained the problem and what was needed to address the issue thoroughly. He was very professional and I would recommend him without reservation.
Linda Elliott
2 years ago
After receiving a sewer inspection report that indicated several cracks that needed to be repaired, I called Precision Air & Plumbing to perform the repairs. Andrew came over and rescanned the sewer pipes and reported to me he found no cracks. Not sure how to explain that to my buyers, I asked their agent for the original scan done for the inspection. After receiving that with the areas highlighted, neither Andrew or his supervisor were able to observe cracks. I then agreed to have them flush the sewer pipes (even though no one had occupied the house since the first scan. Following the flush, Andrew scanned once again and still found nothing. After consulting with the buyer's agent, we agreed that no cracks were present. I really appreciate honesty and integrity in a service like this where one doesn't have the expertise to disagree with the professional. Andrew did the right thing and even provided me with a 1 year service warranty to assure the buyers. Precision Air & Plumbing is a 5 Star company you can trust!
I’m so glad I called Precision for my annual AC checkup!! Austin was professional, super friendly and answered all my questions. I’ve had more bad experiences with AC companies here in the valley than good ones. Precision Air will have all my hvac business going forward!! Thanks for being a reputable and honest company!!!
Jeff Sensmeier
a year ago
Andrew arrived on time and did a great job diagnosing the problem with my hot water heater and fixing the issue in a timely manner. Highly recommended for good quality, professional repair work.
Friendly, prompt and professional service. Installation of new AC unit was efficient, clean, no mess left behind. Would definitely use them again.
Melinda Werder
3 years ago
We're very satisfied with this company. Their technicians like Anthony and Julian are very professional and knowledgeable. Although, they're some unavoidable circumstances during the repair, but Anthony and Julian applied they're quick thinking to fixed our air conditioner. We do not have an air conditioner for 5 days with the temperature reaching to 116 degrees. It was a big relief that our house now starts cooling off. Thank you Anthony and Julian you are also a perfect partner.. I will recommend Precision Air & Plumbing to our friends.
Mary Ann Schmelz
a year ago
Our technician, Leslie, was professional, knowledgeable & explained everything in a way that we understood. We decided to sign up for a maintenance plan which was such a good value. Living in Arizona, you definitely want a company that has your back when it comes to cooling! We will definitely ask for Leslie everytime, she was awesome!
Mark Campbell
a month ago
My AC replacements started with Dillon coming to my home for a site visit. He was very knowledgeable and had answers for every question. On installation day Guy and Wes showed up on time and were extremely professional. As with any project there were a couple hiccups during the installation. Guy and Wes were awesome! They were 100% committed to completing my instal correctly and were willing to stay as long as it took to get our AC back up and running. I can not say enough good things about these guys, their knowledge and professionalism. I have another unit I will need to replace in the next year, I will use Precision Air and request these great guys again! Mark
Caitlin Jensen
2 months ago
Jamal provided such great professional service. He was so accommodating to my work schedule while jumping on Zoom calls.
Great company to work with. Made quick work of my wiring issue and came highly recommended by a trusted friend.Edit: Great service again, today. Marco got my AC up and running on a Saturday, about 12 hours after I called. Glad I can trust someone to keep us cool 😎
Gilbert came out to check on possible issues and provided wonderful service! Highly recommend!
Mauro Rodriguez
2 months ago
My technician name pancho did a phenomenal job explained everything that was going on with my unit. Very knowledgeable and respectful the best customer service from a technician that I have received. Precision air and plumbing you have a diamond in your organization. I would use your service once again without any questions. Thank you. Thank you.
I have used Precision for multiple hvac and plumbing needs and have been so happy with the service each time...especially the plumbing. Every plumber I've worked with has done a stellar job and resolved the issue quickly, the first time.
Alyssa Williams
7 months ago
Our tech Gilbert was super professional and offered such thorough explanations of my houses needs! I would 100% recommend this company and if you want quality service, ask for Gilbert !!
Chose precision air because of the referral from a friend The sales rep Chris was friendly and upfront, worked with me to find the right unit and get me the best prices. The install supervisor, Shawn, very professional and made quick work of things. The two install techs, Trevor and Ronnie, represented the company in a highly professional manner. They were efficient and the work on the install of the ac unit and the duct work was worthy of five stars! Have recommended company already to friends and will continue to recommend.
Virginia Shurtleff
2 months ago
Joshua has been out to our home several times to service our 2 units that we purchased from you. He is always knowledgeable, professional and always explains everything to us as well as answering any questions we have as well as being a really nice guy! Today was no different than any of his other visits. Joshua does an awesome job and is a huge asset to Precision Air in our opinion. Thanks Joshua!
Roger Travis
3 months ago
Fast and professional. After a few months after the install I had a small issue with my roof. Precision Air's response was both quick and professional,handled by the same techs that did the install and they addressed the issue in no time.
Allen Schaeffer
a year ago
Technician arrived several minutes ahead of schedule after calling to confirm. Checked the entire system. Cleaned the coils and the attic capacitor as a needed additional service.Everything was explained fully and any problems going forward were explicitly outlined. He wasted no time completing his agenda.As always, the technician was neatly dressed, courteous and well-spoken. Understood all the nuances of A/C and we discussed additional new features for later consideration.
Had them come clean the ducts and put on a UV light.
The communication was great! And the guys were very friendly!
Leslie Cintron did an annual AC PM tune-up today and had Josh Lewis along as part of his training. They were prompt, thorough, and professional. Leslie changed a cap on one of my outdoor units -- she saw via her meter that the amp draw was too high -- someone who previously changed the cap mis-wired it. Great catch Leslie. I happen to be in the HVAC business and have been looking for a team that knows their stuff ... I think I found them
My kitchen sink/drain was blocked just before Christmas. JR was at my house within hours. After assessing my problem he outlined exactly what I could expect before expertly clearing my drain. While he recommended future action I should consider, there was no upselling of work I didn't need and no pressure to make immediate decisions. JR was friendly, knowledgeable and confident, and completely sanitized the work area when he finished up. I was highly satisfied and will use Precision Air & Plumbing in the future.
Some challenges / misadventures:Supply chain issues delayed original install. However, you guys were able to install 1 new install. New unit works great! Thank you. Minor mishap with coil not being properly attached - caused leak in ceiling. Mike came and fixed. No issues since.2nd unit installed this past Friday - also works great. Mishap during install. Dropped something during air handler install/setup in attics; went through the ceiling. Debris landed on dog... she is ok, but was very scared at the time it happened.Griffith roofing & repair is schedule to repair ceiling damage - Sheetrock and painting - on 9/3. Painting will be a challenge - custom faux finish...I know mistakes happen; people are human. Troy and crew ultimately did a solid install. New units work great - quiet, efficient, and cool/cold.Your customer service is second to none. When issues arose - short a coil for the first unit, ceiling leaks (twice), hole in the ceiling... you were all over it. Much appreciated! Mike Davies deserves kudos! Assume the ceiling is fixed properly and painted correctly, I would give Precision 4 1/2 stars... More importantly I would highly recommend you to anyone! Keep up the great customer service - it's what separates you from your competitors.
Holly Tilleman
8 months ago
Gilbert Arévalo helped us so much with 2 plumbing issues! He was very respectful and careful in his work. We highly recommend him!
The folks at Precision are friendly and courteous. They are always timely with making sure my HVAC system is in good shape before the hot weather hits.8/23 I also had a recent plumbing emergency. The plumbing division at Precision took care of my emergency quickly and professionally.
Jennifer Lonie
7 months ago
I bought my A/C unit last year and it was time for the yearly maintenance. Isaiah was my technician and he was on time and very professional. He talked me through what he needed to do for the visit. He was kind and very informative. I would definitely recommend this company to anyone who needs A/C replaced repaired or just seasonal maintenance.
Francisco and his coworker were here this morning and immediately told me what the problem was Unfortunately they can't fix it at this point I may have to call somebody else but I wish it was Precision cuz Precision is the only company I ever use they're awesome prompt and very professional
Replaced water heater. Precision Air is the best. Have used them for many years
BUYER BEWARE!!!!This is our second time as a Precision Air customer. They installed two split systems in our previous house. So, when we moved into our new home we called them up and signed the extended contract. BIG MISTAKE!!!!Today was their 3rd trip to our house and they said my indoor coil was clogged with paint and drywall dust from our construction 2 years ago. Okay, I can see that. But, I asked why didn’t the tech find it last year? Obviously, there’s not a great answer to that question, only that prices have gone up $170 in the last year. They quoted $454.00 for the repair, which was supposedly a discounted price. Knock me over with a feather!I told them I would do it for the $280 they would have charged last year. They dropped the price to $308. I then asked how long it would take to complete. Upon the answer of about 30 minutes, my blood pressure shot through the roof! $600/hour for HVAC repair, please I’m not going to a highly educated doctor, I just want my AC to work! Needless to say, I didn’t get the repair from Precision Air.I called Arcadia Air and was quoted $179 for the same repair. I immediately scheduled them to do the work.DON’T Make The Precision Decision. Do as I did and do your homework. They are much cheaper and just as expert companies in the market.
Service representative was friendly and professional and explained everything. I was impressed with how easy he was to talk to about the AC system and what he was going to do.
sandra guzman
a month ago
Every one was very pleasant and professional, answering all my questions. I appreciate them coming out so quickly and working under our summer sun. I would highly recommend them.
I urge you to use Parker and sons or another business because this one has been the most unprofessional and unreliable I've ever dealt with after paying $6,000 for an AC which included complete tune-ups. This last minute I had they end up charging my TENANT, not me, almost $200 for a tune-up that was part of my contract and package. When I called and spoke to the manager, rosie she was so rude and unprofessional she would not allow me to talk and kept talking over me. She never had a resolution or try to work with me. The tech was late that day and why did he not call me to charge my card when I'm the main person on the contract and the person that bought the AC. The AC does not even run properly, it's poor quality, they're unresponsive and late, and dealing with a very rude and unprofessional manager just makes me want to tell everyone not to purchase from precision air it will save you time and money and headache.
Great experience and have signed up for the 5 year protection plan. 5 Star!!!
I received great customer service from Precision today. I had called in yesterday to schedule a duct cleaning estimate and something must have gone wrong because my information was lost. I called in today and Alyssa was able to help me get a tech out the day of to give me an estimate. Austin was the tech sent out to help me and he was just wonderful. He answered all my questions and was so friendly.
Debbie Macneil
a year ago
About 3 years ago they installed a new AC system. I been telling them that it is load when it turns on since day one.. they came out a 2 years later put on a starter kit or something. Did not make a difference! 3 years later Leslie came out and she said one of the parts was not working and it’s load because the starter kit is kicking in to start the system.. they charged me over 300 dollars again.. been calling talking with Drew and he is supposed to give me a refund I shouldn’t have to pay for this.. I been complaining about the noise for years and been paying all the money for maintenance warranty on it.. Leslie was great I even requested her to be my tech in future. But still waiting on refund I keep calling to see why I am not seeing it yet on my credit card but They keep telling me Drew is in meetings.. so frustrating
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