My Tree Guy

I have used Keith's services on our trees for three years now, and previously had great service. Lately, it's like the phone rings to his house and the woman answering the phone is not thrilled by it. She doesn't listen to the messages, she's not very pleasant and I don't like calling them anymore. On top of that, he's either not shown up for appointments or been late for them, and says his crew will do work by a certain day but it's always days later. Once they even showed up when the sun was setting and trimmed our tree in the dark, and it wasn't finished the way we agreed on and it took a few weeks to get them back out again due to unreturned calls. Not sure what's happened but I'm disappointed. I prefer a local business for home services but I think I might need to find a different one for my trees. It's really a shame because Keith seems to really care about the trees and makes very good recommendations.

I have used My Tree Guy and relied on Keith for over 5 years now. I have used several tree service companies in the last 20 years and by comparison Keith's company has been the most knowledgeable, prompt and attentive to our needs. In fact after a harsh storm several years ago, shortly after I had another tree service company take care of the fallen large mesquite which damaged a tall mature Palo Verde, I asked Keith to come out and trim the rest of my trees because I was not happy with how the other well recognized tree service company had accomplished their work. He inspected my damaged tree and other trees and saved the Palo Verde. It is a showcase Palo Verde in our front yard.
Since Keith started servicing all our trees, front and back, we continually get compliments on how beautiful our trees are. I have found Keith to be honest and timely in his business and he treats us fairly and reasonably. His crews are very respectful and friendly as well. I trust Keith and know he abides by strong principles and beliefs in his business dealings and is a very knowledgeable arborist.

Called and got a price for trimming 2 palm trees. He asked how tall and how long from last trim. I told him 30 feet and about a year. He gave me a price of $150.00 for both trees. They got here and decided after looking at them that it would entail a lot of moving the palm fronds to the front yard and that the $150.00 price for both trees would not be $150.00 per tree. Kicked them right out of the yard at that moment. Someone who does this for a living should have an understanding of how much work goes into trimming 2 trees. $150.00 was a fair price, not the best, but fair. Already lost his number.

MY TREE GUY has trimmed the palm trees and Mesquite Tree the past two years. I have them trimmed annually in the spring and it lasts the entire year. They did a good job and had the best price I could find in the area. I do recommend them highly.

They Did not show up for schedule appointment that had a two hour window. Their business phone goes straight to voicemail. Very poor customer service and I am pissed I waisted my morning waiting around to give them business.

Keith Matthews is a con and a fraud. I don't think he even has an arborist degree like he claims. Buyer beware.