Mountain View Pest Control

Yesterday my husband came home to a swarm of bees around our front door. He googled bee removal in Phoenix and found Mountain View Pest Control. Unfortunately he didn’t think to read the reviews, probably because he was busy chasing our toddler around.

They told him they would have someone out within the hour. When the guy got here we asked him if he could relocate the bees and he said very matter of factly that he couldn’t because they were near a structure, which I now know to be false. He put his suit on quickly, and immediately started spraying. Then he mentioned to my husband that he would need to put an extra seal (I don’t know the exact term) on or he can’t guarantee the smoke will be effective. This is the first time he mentioned any sort of price. He said the seal was an extra $300. My husband agreed, thinking the base cost was maybe around $250. After he’s done spraying he tells my husband the total is going to be $995.00.

My husband contacted the owner of the company and told them that not once was price mentioned before the service was performed and all they kept saying was “so why did you get the extra service?” Eventually they came to an agreement that we would give them $200 now and pay the rest later. Our mistake for not having $1,000 lying around ?. The owner told my husband “if you don’t pay us it’s going to be a problem”.

After the threatening attitude from the owner, the technician sat in our driveway for almost 45 minutes until my husband called the owner and told him that he needs to tell his technician to leave.

It wasn’t until after this ordeal that I looked at the reviews online. They were all TERRIBLE. Almost mirroring the experience we had.

At the end of the day, we will be paying the full price since it’s not worth it to get into a messy situation with a shady business, but we have learned a couple huge lessons here. 1. ALWAYS READ REVIEWS and 2. Always inquire about price before the service is performed. Unfortunately, this company is very good at getting the service started right away so you don’t have time to ask.

If you read this whole post I applaud you. Please do yourself a favor and stay away from this company. I will be filing a complaint with the BBB, but if anyone else has any advice on where else I can file complaints I am all ears.

Would give zero stars if I could. HORRIBLE!!!! They started spraying without telling us and then said it would be $700 just for spraying and that it would be $2200 to spray and take the honey comb away. My husband told them that price seemed outrageous (we've had bees removed before) and that he wanted to call a couple other bee removal businesses and check their pricing before we paid that. As he was doing so, the tech called his manager and asked if they should CALL THE POLICE ON US!! Scare tactics to get us to hurry and pay! My husband, who has been to law school, reminded them there was no contract signed and in fact, we didn't even approve the spraying or agree to anything verbally. They were willing to lower the price to $1000 to spray and remove the honey comb and we were happy just to have this company off our property. BAD BAD BUSINESS. I wanted to call the POLICE ON THEM!!!

I’m totally disappointed that I didn’t look up reviews before contacting this company. The work was already being done before a price was even given to me. I had 2 burrows of carpenter bees in my patio. From my research removal should be $75-$400 for that service. The work was already done when a second gentleman came to deliver the price tag. $695! He brought it down to $595 but that’s all he could do. I’m sick to my stomach that the price wasn’t presented PRIOR to service and also upset at myself for not asking before their arrival. I was more so happy that they were coming so quickly which made me let me guard down.