Holly Tornabene
9 years ago
I needed a plumber. My toilet wasn't flushing and was coming up in my shower. Marlin came out, charged me $89.95 told me I needed a new toilet and that would be about $500. They, of course, would apply that initial charge to my service. Fortunately for me, I knew a toilet and installation shouldn't cost that much and told them no thanks. Walked away $90 poorer. I get a real plumber out and turns out my toilet is just fine. I have roots in my line. I tried to call Marlin and have them refund my $90, but they stated that Steven tells everyone that calls that it is $89.95 to come out and look for the service charge. Except I have a problem with that. Steven didn't tell me that. For that price, I would have gone with another company. In fact, I did after the Marlin plumber couldn't even take the time to properly diagnose my issue. It was $69 to come out and the plumber took the time necessary to thoroughly assess the repair.
Bottom line - In my opinion, Marlin does not care about you or your plumbing issues...only getting their $89.95 and whatever other cash they can get you to cough up. I mean really? $500 for a toilet?!?