I was forced to post a review on here so that I didn’t get charged an extra $25 “service fee”. I’m editing my review now, because I don’t want anyone else to have the experience I did. I won’t go so far as to mention this individual’s name, but the technician came out and was just a few minutes late due to traffic, which I completely understood and was not upset about at all. He came to my car and he struggled for about 30-45 minutes, while simultaneously getting increasingly more aggravated and rude in his tone. I was in the parking lot of a thrift shop and while we were trying to get the car unlocked, one female employee came out and offered us a yardstick type of tool to use, and another man (who apparently had been a tow truck driver for 20+ years and had done his fair share of unlocking cars) stood next to her and offered his help as well. The technician declined their help. I had been trying to help him by looking inside the car from the opposite side he was working on, and telling him when he was in the exact right place. (Keep in mind that I am a woman.) I had asked him a few times if he would mind if I tried to use his tools to get it unlocked, which he declined multiple times. (I understood this at first, because I wouldn’t want to get him in trouble liability-wise. But after being in the hot sun, with my black car, for over 30 minutes, I just wanted this to be over with.) After about 40 minutes of struggle, the female employee went back inside to try to find a different tool that would help us, and the man (tow truck driver) went into the store to do his shopping. At this point, he finally let me try to manipulate the tools, and after about 2 minutes (if that), I got it unlocked by myself. His response to this was a high-five to me and a statement of “See? Once they left us alone for 2 minutes and we got rid of their ‘bad energy’, we got it unlocked right away!” ?? I was then charged $165 (for basically doing the work myself just with his tools). If you are a man needing these services, I bet you’d have a much different experience. But, if you are a woman, I would definitely NOT RECOMMEND this company, unless it’s your last resort.