Direct Solar America

Edit: it took the company so long to get the system working properly and to get my information submitted that I have to pay $7,000 MORE THAN WHAT THEY TOLD ME. My state rebate was supposed to be $20,000 and it was only $13,000 bc it took them so long to get organized and would go MONTHS to get back to me. DS of A is trying to say their contract states that it not a guarantee, but an estimate. And they said it very rudely btw, even though I’ve been extremely patient. I don’t think their numbers were approximate enough to be considered estimates. I think they should make this right considering the only reason this has happened to me is bc they weren’t qualified to install this system, they installed it improperly causing “events” that they’re trying to say was cause by lightning striking my house… twice. Even though I have proof of Enphase and their contractors saying it was installed improperly, and ignored me for years resulting in my money back from the state significantly lower. So now the numbers don’t make sense.

And now they won’t respond to me at all, for 7 months. I’ve had multiple ex employees of theirs talking about how unorganized they are, how many lawsuits they have against them, how they don’t pay their employees, and that they make fake accounts to leave positive reviews to fight against all of their negative reviews. This company is pathetic and doesn’t take care of their customers and doesn’t honor anything they say. This has made my situation so much worse! Don’t do business with these guys!

Original review: the panels have been on my roof since September of 2019 and they’re still not installed properly and my numbers are off. And now that the panels are at least producing like they should be (apparently), they’re only producing half of what I was guaranteed. Worst experience with a company in my life! And the customer service is awful. They flat out ignore you!

After checking other companies, We are glad we chose Direct Solar America. Their application process was surprisingly easy, quick and flawless!. The salesmen were very knowledgeable, professional and helpful. We are elated to finally get our solar panels and lower electric bills!!!?

The installation crew did an incredible job. They were very easy to work with. I have been in contact with our representatives in the office on a regular basis keeping me informed about the plan and any paperwork that is needed. We are very happy with this investment in our property

This is an add on to a previous review. We had solar put in last year and the energy savings have been nowhere near what we were quoted. I received a call Laura in response to my original reviews on 7/1/2020. She has been very friendly and said her supervisor would be taking over this issue and I was promised a call back in the next few days with what they're going to do. I didn't hear anything for a few week then I called Laura back on 7/15/2020 who said her boss would be calling me back by tomorrow. It is now 8/5/2020 and I haven't heard a peep. I'm now looking at a $190 Electric Bill and a $190 loan payment for the month. $380 total. This is the opposite of saving me money.

They have not delivered the product that was promised, solar power. They finally got the panels on, but it has been three weeks and they have not delivered the documentation to my power company that is needed for the activation.In this day and age of electronic media and instant communication, why should it take three weeks? I have been assured by my agent that this has been done, but the power company has no record of me or my account. My agent won't return my phone calls and the power company says that they will not be installing the new thermostat that we were promised either. Can't recommend them at all right now. Their phone number only goes to an answering service and I can't get a real person to talk to me.

We set up our solar panels with direct solar back in August 2020. Only disappointment is that 7 months later, we still haven't received the incentive we were promised. We have consistently tried calling and no one picks up. I hope anyone else that gets promised with an incentive actually receives it!

After working with this company over a year, back and forth between people. Laura started working with me and made everything right with what I was promised. She was very professional and polite to work with. Everything is working good and saving me a lot of money on my power bill.it was worth it all in the end.

The door-to-door rep came around and had to sign up for a presentation. He promised a $250 American Express gift card. The lady came out to do the presentation which was horrible, the company did not send out the American Express card as promised. Two months pass and finally after multiple complaints to the company a lady emails me back to tell me that the 250 as a travel voucher, or you can get a $40 Visa gift card. This was not what was promised in the beginning I feel this whole company is a bait and switch if they cannot simply provide a $250 card as promised buyer beware. We went with solar bear and fed and haven’t been happier.

Hello everyone!

I purchased solar panels from DSA in June 2020. I was in the market to buy solar panels and DSA offered $250 for a smart thermostat, 12 months of payments and a 60 inch television.

Eric my sales rep stated he needed his manager Brian’s sign off on the check. I ended up speaking with Brian and he took some time to process payment. Brian stated the TV wasn’t DSA responsibility that the TV was offered when in fact Eric was an employee of DSA so I felt it was their responsibility. So the 12 months payments and $250 for thermostat was paid.

Just make sure everything your sales rep offers you is in your contract.

I had a great experience with Direct Solar! I was very impressed with how helpful all staff has been throughout our solar journey. I was updated frequently and everyone has been so kind. If you are looking to save money on your electric I highly recommend this company. Very knowledgeable and great customer service.

Thanks to this company for installing solar at my new house, I have saved so much money. They are very knowledgeable and also truly care about their customers by providing different options to ensure most affordable prices. Thank you guys! I highly recommend this company to anyone in the Phoenix area!

Definitely consider this company for your solar installation. They got quotes from various installers and got me a great deal. Saving money on energy costs and happy once some problems with incentives were solved by Laura. Thank you, Laura!

I've had a great experience working with Laura at Direct Solar of America even through the pandemic she has been completely supportive of the solar project. They worked seamlessly with the installation company and my panels are now installed! Yeah!

It has now been a full year since the solar has been fully realized on my electric bills. Our average monthly savings on our electricity bill is $52 a month with a monthly solar payment of $180 that is about to increase to $227. The company refuses to do anything to compensate for the misinformation tactics their sales force uses. Their entire sales pitch model was flawed. Complete ripoff.

I gave this company MANY chances to make this right before writing a review. I am appalled at the lack of basic service from DSOA. First, Cam came over and said a child (literal child) was the CEO of the company and had several charities going on. Then, Cam went MIA. Next I was passed on to another rep, but shortly after working with him, he passed me on to a third rep. Kjelsey. Kjelsey never responded until I threatened to write a google review and open up a lawsuit. She then proceeded to make promises about the incentive checks, but then ghosted me and stopped responding altogether. Mind you, I certainly did give her chances to make things right. Here we are in April, I have no incentives and I am paying the full price of the loan. I would recommend working with literally ANY OTHER SOLAR COMPANY THAN THIS ONE, YOU WILL NOT GET YOUR CREDITS OR INCENTIVES, BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Was interested in solar . Saw their ad on Facebook. They came out to my house . Really liked their brokerage model . They Taught me aIot. Their model makes tons of sense for me as a consumer . Got installed . Got a good deal . Direct Solar of America called me throughout the whole process to keep me informed as to what was going on. Maybe they even called too much. But I guess that’s better than not enough. Anyways, the contractors they used were great . Saving money . All is good in the world . At least with this transaction . ??

I submitted a previous review regarding issues with the agreement. Since that time, I received a test message from some dude name Brian at Direct Solar basically rebuking me for leaving a bad review, (my wife and I both left reviews). He said he would look into the situation. Several days went by and I hadn't heard anything so I once again called there customer service number and once again left a voice mail and once again heard nothing back. So I texted this Brian guy back and he said that our electric company isn't giving us full credit and left it at that. A. They are, their bills don't include energy used directly from solar. B. He's basically blowing off the situation hoping it will go away. I'm out $30,000 as it stands right now because of their erroneous sales tools. I'm not going away.

Pablo, Brian Odle, Jessica Hernandez are all a scam. This company has no moral and zero standards. They are 3rd party and are very unprofessional. They have zero capability of running a business. MY RECOMMENDATION IS TO NEVER DO BUSIESS WITH DIRECT SOLAR OF AMERICA. When they get panels from China and claim USA made. Please take your business elsewhere. This company is a rip off! If I could give zero stars I would!

It has been a process for us. We are now paying a $50.00 utility bill. Still have a few things on gas or it could be lower. It is so much worth it to be free of a high utility bill. I have nothing but praise for all that Direct Solar of American has done for us. Absolutely satisfied with them.

After a few messages and initial assessment, I signed the contract but the representative dropped the communication completely over a couple of months. I contacted the installation company they put contract under with me, and they don't have me in the system at all.

Listen 2 webner by direct solar 4 almost 1hr15min as opposed to 45min, they sent me$250 Amex Virtual card which never worked, I called n get $$250
Vanilla Virtual gift card ,which after one use was put on hold. I called again n they told me 2 sign up for solar panels installation r they won't lift hold. Pressure sales practices.

The whole solar panel experience has been good! We’ve seen significant savings on our electric bills during this first year of use. Looking forward to continued savings.

The marketing team is awesome and super patient, they will take their time with you and thoroughly explain everything with you. If you are frustrated they will do everything to the best of their ability to go out of their way for you to make sure YOU get what you want. 10/10 AMAZING staff! ❤❤❤❤❤

The entire venture was a very positive experience for me. From telling me how things would proceed right down to completion of the project was seamless. I am enjoying not only the quality all the solar panels but the awesome production they seem to be making. I wish I would not have waited so long to do this. T. Simmons

I am super excited to be saving money on my electrical bill. I highly recommend Direct Solar. The installers were fast friendly and experienced. Very happy with my decision.

Extremely impressed with the expertise of the staff. Their solar broker model gave me many more options than their competitors. I saved over 20 percent off my bills by going solar with them.

Direct Solar did an amazing job, from start to finish.They answered all my questions and were very friendly and easy to work with. I would highly recommend them for your solar needs!

Laura at direct solar of America was extremely helpful. She either answered my calls or got back to me quickly. I appreciate her Professional friendly demeanor. She help me to resolve my problems.

Fast, clean, professional and most important has reduced my electric bill by 65%. Can't go wrong either for the long haul or investment in the property!

very happy with my solar system so far but it is winter time and we are not get a lot of sun.But when we did get longer sun light hours it saw the savings on my electric bill i,.m happy that i went to solar for the savings.The people that i have had to talk to has been very helpful.I would recommend this company if they are thinking of going solar Thanks Darrell Corbin

I had a sales rep stop by and offer me solar and it was the best decision I ever made and it was so good that I decided to work for them selling their solar panels!

Process moved pretty quickly and everything looks and works great. The only thing I can complain about is the maybe the third party company I was working with didn’t explain certain things to me

Had a great experience with Direct Solar. Process went smooth and efficiently . Very attentive staff and answered all questions we had. Thank you!

My panels are working great and they look sharp! Great company, great staff. Highly recommended!

Laura was a pleasure to work with!!! She solved many of our problems. Our solar panels are up and running!

I’ve received at least 4 calls in the last week from them even though I tell them every time that I don’t own a home, don’t want their services, and would not like to be called again.

Great company very professional, answered all my questions, Very fast install

Great company, got the job done in a timely manner with no hassle at all.

I just love direct solar of America! I would highly recommend them to anyone!

Good company very nice sales guy willing to buy product. Thank you for your time

Solar panels save money specially during the summer months when you most use electricity.

They’re working with us to get contracts and gov’t paperwork situated.

System saves a lot on electricity bills! Get it now and save in the long run.

The staff is friendly and got done when they said they would be.

Very helpful and had answers to all of my questions.

Stop calling me!!