It is always strange seeing people writing very positive or very negative reviews having only one (!) review. To me, they sound fake, if they write to positive about a new business, than most probably they are friends/family or even paid trolls. However, if they are very negative about a business just opened or they don‘t give their full name just initals etc, to my knowledge they are from competitors trying to kick them out of services or at least trying to give them a bad image.
I have a good experience had with Aurora Plumbing & Mechanical. When I called, it went straight to voicemail. However, after leaving my number and telling them what I need them for, I received a call back in less than 2 mins.
I don‘t recall her name, but I assume it was the owners wife who told me, that unfortunately they get 30+ calls from robots, spam, spoofing or scammers a day, so as a small family run company they could not afford waisting valued time that‘s why they let all unknown numbers going on the combox. If there is a customer she would call immediately back.
I liked her openness and as I experience the same - not in that high numbers but also 4-5 a week, I fully understood her way of action.
In my further contact I experienced that they are very friendly, knowledgable and helpful. When she couldn‘t help me with a problem wuth black mold, she went to search a number for me to report it there, as well as she gave me another number of a „handyman“ who could help me too.
Therefore from my experience I had with Aurora Plumbing & Mechanical I can recommend them.