On the surface, Matt is friendly and prompt with his response and quote. The price was good and the work on the panel was approved by the city. The following is a list of where Apollo falls short; first appointment cancelled due to worker illness, ceiling drywall damaged when running accessory building line to rear of house (was fixed, however), line to rear of house was misplaced (went to middle of house instead of rear as shown on the architect drawings), started to make it my problem then became clearly irritated when I pressed for correction, since the worker that ran the line to rear was on the heavier side, even the owner himself mentioned concern with him crawling up in the ceiling to bring the line to the proper place. When I asked the owner to do it himself to avoid more mishap...he declined and sent out the same worker. Owner did not call or show up for the repair on the day he said he would, when they did make the switch/correction they left a hole in my house for a few days until we had to followed up. It was clear the owner wasn't interested in speaking with me, so we had to message the employee directly. The hole was repaired but not properly sealed, also the worker stood on the supplied paint bucket (instead of a ladder) and broke bucket and paint spilled for us to clean up. Matt, the owner, failed to follow up with me on my request for more work on detached backyard accessory building as mentioned from the beginning with supplied architect plans. It was clear Matt was irritated with me (the customer) when I was the one dealing with all of the misfortunes. Things happen, but the poor attitude and lack of communication were disappointing. I spent over $4,500 with Apollo and would have spent at least that much for the next project, but apparently they lost interest in our business. Now I need to find another electrician to complete our needs. Had I known this was the method for handling issues and outcome, I would not have used this company.
