Sandy Salopek
2 years ago
My Trane 19i compressor failed in early August 2020, so I called the company that had installed it 12 years earlier and had continued to service it for the past 12 years. They wanted to replace it with used showroom/training compressors because brand new ones were no longer available. That was not a practical option to consider given their $5000+ price tag for a used compressor/condenser and only a two-year warranty. Their next option was to sell me a complete system for an even bigger price tag+++.
So I called Air Dynamics and so glad I did! They sent Alex out the same day and he quickly determined that I need a new compressor for sure. He spent a lot of time at the house and up in the attic checking things, and also explaining our options. Turns out Air Dynamics is a dealer for American Standard, a sister company to Trane...(parts/systems are identical, but pricing is better)....and so he was able to match up the rest of my Trane system to an American Standard condenser/compressor that was compatible with my Trane furnace and the 1-year old coil in the attic. I got an excellent price and a 10-year warranty, and they saved me thousands of dollars by just being honest and forthright about what I really needed, which was only a new condenser/compressor.
The morning of the install, everything went very smooth, like clockwork, with Steve and Alex onsite, and the new unit was up and running by 10 am. Fast forward 30+ days now, this new condenser product called the Gold 17 Series (5 Ton) works beautifully, and is much more efficient than the old Trane 19i. We absolutely love it!...It also uses the new refrigerant R410A and quickly cools the house down, runs quiet, and maintains a consistent temperature throughout the house.
Turns out the reason it died in the first place was because the previous company failed to replace a valve (TXV) on the new indoor coil with an R-22 valve that is compatible with a Trane 19i compressor. It eventually failed after several months of summer use and led to the discharge valves in the compressor to blow out. Apparently, this type of mistake happens a lot. How bad is that!...
So this is my story, don't let it happen to you!. In the meantime, we are very happy we found a new home with Air Dynamics who guided us through all of this. Going forward, I feel very confident and thrilled to be able to use someone so honest, caring and trustworthy for the next gazillion years!