Description
In 1971, Lawrence Embley started a company called Circle Plumbing and Heating, right here in Anchorage, Alaska.
Today the business stands on the same corner of land that their founder homesteaded in 1951.
While he did whatever it took to make his customers happy, most remember his laugh, friendship and trust they counted on every time they called Circle. As a highly skilled plumber, he taught his children, grandchildren and great-grandchildren his trade, his work ethic and the importance of making sure every project and job got 100% of their attention and every customer wa like a family member and dear friend.
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Back Flow, Bath Remodels, Clogged Drain, Commercial Plumbing And Heating, Design Build, Heater Repair, Heating System, Repair And Servicing, Residential And Commercial Plumbing, Water Heaters Installation,
Reviews
Professional, communicative and creative. The team at Circle brought a level of creativity to a remodel at my home. Ken, the owner, took great initiative in dealing with the muni to ensure proper code was followed. These guys are great, can’t recommend enough.
David Alvarado
4 years ago
I had the same guy (Steve) come out three times. The first time it was okay. Second time he decide that it was okay to put his weight on my brand new dryer to relax while he filled out paperwork. I had to ask him to move. Then when he did come back to replace the pipe he left the rusted pipe and scrap all in the bathroom sink and floor. After he left I went to look and was disgusted because my bathroom was clean and now I have to clean up his mess. $125.00 for just coming out and then do disrespect my house. I will never use this company again. Not to mention he damaged my brand new washer. Then lied. Do not have them come out to your house. He is lies and will treat you house like trash.
Took 2 weeks to get anything done. When they finally fixed our furnace, they said not to turn it above 70 incase of carbon monoxide. It turned off twice. The second time I called, they got upset and said their technician came out yeaterday twice and it was working and got really defensive and rude. Well now it isnt now. Called to compmain about the rude employee and the woman who answered laughed when I said the gentlemen she transferred me too was rude. FIX WHAT WE PAID YOU TO DO!!!
I have always used Circle Plumbing & Heating. Until the last visit I would rate them a 5 but the last time I had my furnace serviced I wasn't too impressed. I have set up an appointment to have my furnace serviced again and will post my thoughts on the quality of the service I get next Monday. Because of the great work they did in the past I will give them one more chance.
I've been a Circle Plumbing customer for years, and I've always found their staff to be courteous, professional, and knowledgeable. They have provided me with great service from installing a new boiler, installing toilets & faucets to repairing showers and hose bibs.
Fabulous people and fantastic service!
Bruce Johnson
4 years ago
Theresa Hofstetter
6 years ago
Circle has always provided quality service in a timely manner. They are my first choice.
Esther Jurasek
6 years ago
It took Circle three times out to fix my leak. One plumber complained that raw sewage poured all over him. Turns out it was gray water. The office staff was rude sounding over the phone. I paid the first days repair bill. Then after it was discovered the leak was not fixed they said they would comp the overtime fee and just bill me for regular hours. The thing is the plumber was NEVER at the house after hours. The leak still was not fixed. So a third plumber was sent out. Leak was eventually fixed. I received the final email bill with a threat that if I didn't pay by the end of the day at 4:00 pm they would charge me for after hours rate, they would charge me for all three travel times and turn me in to a collection agency. Freaked out I called immediately but the guy, Michael Dupree had left the office early. I had to call back the next day and make the payment. He denied being rude by sending me the final bill with threats of collection agency action. I was very insulted as I pride myself with my excellent credit rating and bill paying record. I will not use them again and I do not recommend them to others.
The estimator who came out did a great job of describing what would and could happen and offering us options. The installers did a good install, moved quickly, and cleaned up after. Everyone communicated well. No surprises or issues with the furnace replacement.
Being in the building trades myself, I think these guys are a good shop, and I'd recommend using them or at least getting a quote.
Carrier Furnace under warranty went out during coldest month of year, technician said no one had parts anywhere in country and he would offer me $500 credit towards a new $5000 furnace. Called Carrier to complain, after that parts overnighted after I paid shipping and labor for 2 technician visits. Do not use these scam artists and don't install Carrier systems in Alaska, they only did the work when I called Carrier directly.
After sending email to owners I was reimbursed $100. This place is a joke.
patrickolson1516
4 years ago
Christine George Wray
3 years ago
The people are rude, abrupt and customer service is entirely lacking. Mark has a horrible personality and should not be in charge of or even work for any business. Stay far away from this company
Job done with good quality of work and fair price and no hidden costs. Don't forget to ask for a the special discount or senior discount if you are qualified. I will call again.
Guardians Chronicles
2 years ago
I was riding south on Elmore after coming off of DrMLK Avenue, before I could get off the little bridge, the Circle Plumbing van was tailgating me so I slowed down so that he could pass. Rather than pass me, he tailgated me all the way to Dowling where I turned right and he came pass me, rolled his window down and cussed me out. I called the business to report this driver of the company’s vehicle. Now if this was a stolen van, I get it, but if these are the type of people working for you, who didn’t know if I was a customer, potential future customer or what, that’s sad. I suggest Circle Plumbing screen their employees a little closer. Totally disappointed.
Alonna Brorson
4 years ago
Over the years, Circle has done a variety of work for us and it's always top notch (new hot water heater, regular maintenance/repair work, etc.). But the reason I'm writing this is because Circle came to our house within an hour of the 7.0 earthquake and fixed our flooding hot water heater. They were calm and collected during a crazy time and got the leak stopped immediately. They also checked for broken gas lines while they were there. Great company!
Kelly was on-time and kind. He handled business very professionally. He fixed my boiler after 4 months of dealing with back and forth issues with another local mechanical business. I recommend Kelly and circle plumbing.
Fair price, fixed right. Knowledgeable and courteous repairman.
Man I pay you guy's to fix my toilet full prize....then you guy's turn around charge me 400$ just to put my toilet back on you all removed it and that what we agreed on and then turn around charge me to put it back on.... that's poor and sad but hope people see this on here thank you and this will be my last time asking or calling you for and estimated and job not well done✌️
Nicole Jenkins
8 months ago
Unprofessional and blatantly lie to customers. We were scheduled for an appt from 8-9am today. My husband got a confirmation text at 8:14am that they were on their way. At 8:30am, when my husband called to inquire about their ETA, he was informed they had arrive at 8:21am, but no one answered the door or the phone, and that we would be getting fined for the missed appt. They claimed there was GPS proof that the guy was at our house at 8:21am and stated there should be a note on the door from him. My husband pointed out there was no note and offered to provide the camera footage from 4 exterior cameras that show the guy was never at our house. My husband spoke with 3 different individuals, all of whom basically called him a liar.
Melinda Nelson
3 years ago
I had a problem with the heater in my garage, Ed was prompt, informative and when I asked about a noise I hadn't heard before after it being fixed, Ed stopped by the next day to see what the noise was. Excellent service, and I really appreciated Ed telling me about a rates and how much things would cost. Very upfront, no hidden fees. Would recommend Ed to family and friends.
Told them I had a clogged toilet.... They sent a plumber out who then said that since it was a clogged toilet that I needed to call their sister company who handles clogged drains... Then proceeded to try to charge for the coming out to tell me what I had told them...
Erica Pickens
4 months ago
Paid to have the same leak fixed twice, 2 months apart. When I asked if the leak was fixed the first time I was told I would have to wait and see and call back. Not realizing it meant I would have to pay regardless them not fixing it the first time. I just wanted it fixed so I paid again, then I was told they would have to reschedule a third time because the toilet couldn’t be installed until the cement hardened. When I scheduled the 3rd appointment between 2-4pm I had my husband go to the house at 145pm to wait. When he arrived at 145pm a note on the door said sorry I missed you at 130pm you’ll have to reschedule. Is this normal for business to disregard clients schedule times and come as they please then just tell them they missed the appointment? Maybe I’m in the wrong for thinking they would be at my house between 2pm-4pm. I just don’t want anyone els to go through what I did. Please stay clear
William Seccareccia
2 years ago
David Susuico
4 years ago
I had exceptional service from the start with Circle Plumbing and Heating. From the receptionist who returned my call right away to my heating expert Ed, they did everything right. Ed had everything I needed for my boiler in his truck and in less than 2 hours, heats up and running. Keep up the good work guys!
Ed was my repairman, and that worked out great. He is a journeyman plumber and got the boiler back to running in a systematic manner. I was thinking it was going to be a total loss, but it turned out to be repairable. This was not an easy repair(s), but it got done and fixed. Thanks
They were able to come out the same day. My technician, Ed, was very fast at troubleshooting and fixing our boiler.
Jeanne Ashcraft
3 years ago
I have been a Circle customer for 10 years and appreciate the response time and the service. Today I had a question about a repair issue and was very happy with the fair outcome. I truly feel like a valued customer and highly recommend Circle Plumbing.
Had Aron come out and put in a water heater and do some repairs last week. It was awesome to chat with him about the trade, life, etc while he worked. Really great guy, very knowledgeable in his profession, honest, and willing to share tips and advice freely. I will be using circle again in the future.
Audrey Preston
6 years ago
Circle Plumbing is a family run business with family values. I have always experienced quality work and superb customer service.
We recently had a floor drain in the garage repaired. While the actual repair was acceptable, the plumber had an accidental (I assume accidental) discharge of some grey fluid that went everywhere in the garage. It covered my toolbox and more importantly - it sprayed on the supercub aircraft wing I have been working on. The wing was partially recovered and now that material has to be removed and replaced. It will take me several hours to do this. He said nothing to my wife about the discharge. He tried to clean it up but did a less than acceptable job. I am still finding spots of the material around the garage. I called the service manager to complain but he never returned my call. I would not recommend these guys.
Andrew Matthaey
4 years ago
These guys are as crooked and dishonest as they come. Had what I thought was a quote coming, though they had logged it as a service call. With nothing to service, the tech promised me a quote for a boiler replacement and left. Mark at the office then immediately emailed demanding $130 for the “service call.” His rudeness, lack of class and tact leave you feeling in need of a shower. End result is I will NEVER do business with Circle Plumbing, and suggest you do not either.
A friendly and professional Hvac tech named Ryan helped diagnose a leaky duct and gave his professional opinion. He was able to find the worksite quickly, informed me of any actions he would be taking that affected the property, and wrote up a report for my client to refer to.
Michael Baumgartner (Mbbaumer)
3 years ago
After a boiler freeze which resulted in many ruptured pipes I called Circle Plumbing. They had a crew out the next day and were able to fix the leaks. Great quality work and prices as expected for scope of work. I would highly recommend them!
Customer since 2001. Over the last several years the quality of service has declined. The techs consistently take short cuts to avoid anything that may be difficult. Our rental company has moved away from Circle.
Andrea Hartzler
4 years ago
I've been using Circle since 1996 and had excellent service and fair pricing. Lately though, i've had unsatisfactory service in that my lift station overflowed and when the plumber came and removed the cover he completely missed the build-up on the pump so went to office to get new pump (was gone 1 hour and office only a few blocks away) and returned, he noticed the build-up and flicked it off and lo and behold the pump worked! He then charged me over $200 for his time and expertise! Rip off!
Stephen Pelenato
4 months ago
Worst plumbing company ever never recommend this place again
baxter gamble
3 weeks ago
Very good experience. Second time using them. Chad and Ed did good work. One tome for the appointment. Very knowledgeable. Will use them again.
Philip Doland
8 months ago
Excellent service from the first call (friendly and efficient), to quick follow up and scheduling, finishing with a great hot water heater installation. Everyone I had contact with was friendly, helpful and gave great service over all. Their pricing was very fair. I honestly wouldn't go anywhere else, even with slightly better pricing, because of the service Circle Plumbing provided. I dealt with Megan (on the phone) and Aaron (Plumber) the most, and they were rock stars, and I had a couple quick interactions with others on the phone, and received great service across the board.
Macrae Robinson
a year ago
Shame you cannot give 0 stars. Rude, unhelpful, unprofessional, don't keep accurate records. And when quizzed on why this is hang up on you. 1 time came out to do work and acted incredibly suspiciously when asked what they were doing, hid used parts and refused to show when asked as the part didn't look like it needed replacing but was anyway.......the list goes on, be very very careful when using, and do so at your own risk......
We had been using Circle P&H for 30 years. Our last experience was so incompetent that we will be looking for another plumber. We needed them to replace a check valve leading to our well holding tank. The plumber they sent was so unskilled with the torch that he burned walls, a door and wiring controlling our well in a nearby conduit. He also did not drain the pipes before cutting into them resulting in a minor flood. Management did pay our well bill to replace the wiring damage. But it took a lot to convince them, including photos. Our bill was 2x the quote, since the plumber took a long time afterwards placing blame elsewhere and writing a lot of CYA on our bill. Plus Circle P&H was replacing a value they put in 3 years ago. The original valve lasted 20+ years. So they are either putting in subpar valves or not standing by their work.
Brandon Conklin
a year ago
Good service. Circle Plumbing came out to replace the previous homeowners DIY toilet and sink hook ups/drains. Zach clearly communicated the issues he identified and what he was going to do to fix them. He also identified and fixed other issues that weren't apparent at the surface level. Very professional.
Alyse Daunis
10 months ago
Worst experience I’ve ever had! They came to assess my building’s heat issues to give a report of their findings. The agreement was that we would pay for this report. Their team showed up and accessed all of our tenants units. We then never heard back. We finally got in contact with them and they said the building has too many issues and they do not want to work further on it, yet they refuse to give us any notes on what they found, even we we had agreed to pay for it! Terrible service. I will never work with them again.
Thomas Bowerman
2 years ago
This company is a rip off don't use them. They charged me double for a water heater that you could have picked up at Lowes for half the price. Also charged me an hourly rate that worked out to be $187.00 an hour. Wouldn't recommend them ever again
noel pediangco
6 years ago
They charge travel time.
Street Therapy
6 years ago
Great service
AFG Website Products
5 years ago
terrible cranky receptionist .
Michael Gibson
2 years ago
My (ancient) indirect water heater had rusted through, started leaking and needed replacement. I requested quotes from four different plumbing/heating companies and Circle Plumbing was the only one who got back to me, and it was the very next day. They gave me a quote up front and we scheduled a date (about a week later).
They called me as they were headed over, the installer wore a mask, worked quickly, and cleaned up after he was done. Great communication throughout, no surprises, the work was quality, and I felt that the price was fair. I would highly recommend them, and they'll be the first I contact in the future if I need anything else.
Xindi Benavente
6 years ago
TERRIBLE customer service! we had low hot water pressure problem, and low water pressure at the kitchen sink but fine everywhere else in the house. Technician came out, 2 hours couldn't figure out the problem, nothing was changed, charged us $130/hr, total $260 dollars. Came out 2nd time, 1 1/2 hours late, technician wanted to cut into the city line while all of our neighbors were getting ok city pressure water. My husband stopped him. He also demanded us to pay for additional hours of paid without solving the problem. It's a heating and plumbing company, why should I pay when my problem is not resolved?!!!
up front with codt....made appointment right away and showed up on time.
Nathan Fratzke
6 years ago
In the past, we have had good experiences, however after a pre-buy home inspection we needed a boiler & heating inspection as well as a leak fixed. We called Circle because of our previous experience with them. The system passed the inspection however, instead of fixing our leak, they installed a condinsate neutralizer and ignored the leak they were hired to fix. While he apprentice installed the neutralizer, the journeyman sat in the truck smoking his cigarettes and leaving butts in my driveway. Guess what? After passing their inspection, we still had the leak. They were called back and just tightened a hose clamp that was installed too loose by the previous install of the neutralizer. After another call, they said there were lots of leaks before they came, my question was how could it pass inspection then? Yeah, they wouldn't come out and look at it again. We were left with a leaking boiler (now fixed by someone else)
Zach has worked on our combi-boiler twice and he is easy to work with, & answers all our questions. He is the most knowledgeable plumber (about our type of boiler), which is a relief! We have a tricky boiler to work on & it’s hard to get parts locally, but he always manages to get our heat running quickly.
Keeton Fagnani
5 years ago
Left a message and they returned my call that day, and scheduled service for the next day.
Ed came out and fixed my furnace promptly and quickly.
Great service all around, and I'm happy to have my furnace issue resolved.
Patrick Carpenter
2 years ago
Terrible customer service. Ordered parts and scheduled service to have parts installed. Tech came out and didn't have the right parts but charged me for a call out anyways. Management made no apologies or offer to order the right parts and install them for free.
Horrible experience budy of mine wasted $500 on dumbass plumber that couldn't figure out how to diagnose plumbing problem . They came out twice and both times they left with money and I still had plumbing issues plumber said I needed a hot water heater ($1400). mountain mechanical(another plumbing company) came out and diagnosed and fixed problem in two hrs it was just a shower handle cartridge . So for diagnostic material and labor $325. best experience a ever had with mountain mechanical plumbing. Moral of the story do not use circle plumbing and heating.
Elizabeth Winfree
5 years ago
OMy Gosh - what great people and I just can't even put into words the customer service and blessings they have brought to my life - thank you Circle Plumbing!!!!
Michael DuPree
10 years ago
My wife and I went through the Energy Audit and replaced our Hot water tank and furnace. Circle replaced both units in our home in one day and we were up and running with an energy efficient Heater and Hot water tank. We are vey pleased with the Technician, the work and the price. We later had them install some gas pipes to hook up our new gas range, once again we were very pleased with the Technicians and Circle Plumbing.
Laura Butcher
10 years ago
We used Circle Plumbing several times for a number of small jobs around our house and we were always pleased. Great customer service, knowledgeable workers and fair prices. We recently had them replace our hot water heater and boiler. I was so glad we used them. They were so kind, brought us space heaters, worked long hours to get our system on and working as fast as they could and answered all our questions every step of the way. I would only trust Circle for my plumbing and heating needs! Laura Oates Butcher
Week without heat. After 4 visits, two parts installations and $750 paid to another firm, Ed from Circle found a loose wire, recommended we install one relay to replace hodge-podge of wiring, all for price of service call. Very pleased and will follow his recommendation.
Joshua Knight
4 years ago
Andrea Lauria
2 years ago
WOW! I’m not going anywhere else! Kelly came out to repair everything, this gentleman went above and beyond! The ladies who answered the phone have great customer service.
Amy Spearman
10 months ago
Aaron with Circle Plumbing and Heating did an awesome job at replacing my garbage disposal. He was friendly, professional and explained what he was doing the whole time. He worked quickly and efficiently. I would highly recommend him to everyone I know.
Ezequiel Chalbaud
a month ago
Friendly, great customer service. Circle is our first call when we need plumbing help.
Similar Items
