Description
Seattle's top plumbers and heating experts are fast, reliable, and friendly. Call now for upfront pricing and quality workmanship on all services!
SERVICES
Drain cleaning, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing leak repair, Plumbing pipe repair, Sewer cleaning, Sewer repair, Shower installation, Shower repair, Sump pump repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair, Water tank repair, AC Filter Replacement, AC Installation, AC Maintenance, AC Repair, AC Replacement, Air Handler Services, Boiler Installation, Boiler Repair, Boiler Repair & Replacement, Burst Pipe Repair, Commercial Plumbing, Drain Cleaning, Ductless Mini Split AC Systems, Emergency Plumbing, Emergency Services, Evaporator Coil Service, Faucets Services, Faucets, Fixtures & Sinks, Fixture Services, Furnace Installation, Furnace Installation & Replacement, Furnace Maintenance, Furnace Repair, Furnace Repair And Maintenance, Furnace Replacement, Garbage Disposals Services, Gas Line Installation, Gas Line Repair, Heat Pump Services, Heater Installation, Heater Maintenance, Heater Repair, Heater Replacement, Home Plumbing, House Renovation, Hydrojetting, Hydrojetting Services, Plumbing Repiping, Radiant Heating Services, Repiping Services, Sewer Line Repair, Sewer Line Replacement, Shower Services, Showers & Tubs, Sink Services, Slab Leak Repair, Sump Pump Services, Tankless Water Heaters, Toilet Installation, Toilet Repair, Trenchless Sewer Line Repair, Trenchless Sewer Line Replacement, Tub Services, UV Air Sanitizers, Uv Air Sanitizer Services, Water Filtration Systems, Water Heater Repair & Installation, Water Heaters, Water Heaters Tankless Water Heaters, Water Leak Detection, Water Line Installation,
Reviews
Nathan came and immediately pointed out a faulty installation that was against building code that a previous company had done. He gave me the information to basically call them out on it since it was a hazard! Like lawsuit level. He didn't have to do that, but I am so grateful because it essentially saved our lives since it had something to do with a gas leak.The honesty, professionalism and kindness that I received from Nathan is what made me move forward with my next plumbing issue. I didn't even need to shop around. Their work was quality. The customer service was top-notch. It was really easy to schedule something. I felt like they communicated with me very clearly and respectfully. Prices were up front from the beginning. Everything was done to code and warrantied. I'll be recommending Gene Johnson and Nathan to all of my neighbors.
I had a plumbing leak the day before leaving on a week long vacation! I called two other plumbing companies who could not help me before Gene Johnson. Krystal came out within a few hours and was able to diagnose and fix the problem that same day. She was friendly and accommodating as this required coordinating with the city to turn off the water supply. She was flexible and did everything she could to make sure this problem was solved before my flight the next day! She even simultaneously did some proactive maintenance and gave me an estimate for a separate problem while she was there. Super grateful for her help and great attitude.I later called for an estimate for separate issues, and Fate came out who was very knowledgeable and friendly as well! He was very upfront and took time to explain the recommendations and options available!
Rene showed up promptly and thoroughly investigated a vexing problem that only happens occasionally. He used his know-how and critical thinking to provide me with multiple options.Once there was a plan, he got to work and did the job efficiently and cleanly.I have called Gene Johnson several times, and they have consistently demonstrated the utmost professionalism.
Justin Derby
3 months ago
About a week ago I had Gene Johnson Plumbing come out to replace my tankless water heater with one that has a recirculation feature so I can get quick hot water to my kitchen sink (instead of waiting minutes and wasting so much water!), as well as other problems that weren't addressed after buying the house (water condensation leaking from the exhaust as one example).The tech, Chad Hendrix, had the most impeccable attention to detail while installing. He even stained the backboard that supports the tankless water unit so it'd look nice inside my garage! In the end, he took his time to explain how the system worked, what potential maintenance things I could do myself, as well has how to operate the unit if I wanted to adjust anything. This guy is passionate about his installs and making sure his customers are looked after - I'm glad he was the one to come to do the install, as most people are simply there to get the job done, get paid, and get out of there. Gene Johnson Plumbing, this guy deserves a bonus :)
Cody was an absolute pleasure to work with. He goes above and beyond to take care of you and ensures the service provided is top quality. His communication was proactive and he followed up with the progress/status EVERY SINGLE DAY. Not something you can take for granted! He also connected me with nearby contractors that can help with water damage mitigation and rebuild work. He was reassuring during stressful times (my water heater broke) and I can’t thank him enough!
I had a great experience with this company from start to finish! From making an appointment to the assessment of my furnace, to the diagnosing, to financing, to installment service. Very thorough and patient with explaining the technical terms of what was wrong with my furnace and why it needed to be replaced and their financing person helping me was tremendous! Everyone I spoke with was extremely friendly and professional and worked fast. Would recommend for anyone who is looking for a good plumbing, heating, or cooling system repair or service.
Chris Ensweiler
a week ago
Mike Fenska was fantastic! We had provided a list of tasks to Gene Johnson but had a couple of needs arise before the appointment. Mike looked at everything, answered our questions, and provided detailed explanations and information. We accepted the estimate and Mike completed the work in just a few hours. Thank you for the excellent service!
Miguel Torres came out to our house as our technician from Gene Johnson plumbing to look at a leaking faucet. While addressing the issue with a temporary fix, he provided invaluable information about many other questions that I had about the plumbing in our house. At the end of the appointment my kitchen sink was not leaking and I had a lot of useful information to help me plan for future maintenance and options for future installs. Miguel was great and very helpful.
I had a great experience with Gene Johnson Plumbing when replacing my water heater. Miguel Torres was the technician on site, professional and courteous.He completed the job in 2 hours, kept the area clean, and provided a detailed walkthrough of new water heater operation. The price quote was competitive and service level was great
Shannan Muench
3 weeks ago
We had issues understanding our radiant floor heating system in a new home we bought and Wade from Gene Johnson Plumbing helped us out tremendously. Once I explained our concerns about freezing in the winter and our floors still being warm in the summer, he took one look at our system and knew the problem right away. Wade took the time to explain everything to me and answer my questions. He was very candid and forthright with information. And the solution Wade shared came with video links and documentation so we could reference it as we reviewed the bid. I will definitely call Gene Johnson Plumbing for any future plumbing needs.
Definitely call this team. Great experience working with them, even on short notice. Receptionist (forget her name) was excellent and informative, and she had someone onsite in less than two hours from my call. Dan and Jeremy helped us get to a fast, effective solution that didn't require a major repair. Went from stressing out about it, to problem solved, in about three hours. Rates were totally reasonable for the responsiveness and effectiveness. Going to this group again next time I need a repair.
Our water heater recently stopped working. We contacted Gene Johnson and the plumber Mike Tabor has done a very professional job to detect the thermostat issue, and figured out the circuit breaker not supplying enough electric power. After both the issues have been addressed, our water heater has started working. It saved us a lot to replace a new water heater. We enjoyed working with Mike, he always showed the proof of what went wrong and explained everything in details before asking for charges of the repair work. So you know what's going on and understand the cost for all the work needed. We highly recommend Mike.
If I still had my company I would hire immediately Ismeal Ruiz the talented plumber with the calm personality whom represents Gene Johnson Plumbing Company. As a previous owner we understand how important it is to have the right kind of people representing us to the customer. Good people are hard to find! Thank You!!Thank you Gene Johnson Company for being competitive $ with quality service and follow ups until the job was DONE.
Setting up the appointment was quick and easy… had someone out within a couple of days. Branson arrived within the scheduled time window - he was very kind, friendly, informative and respectful. Will use this company from now on!
Kylie Culver
2 months ago
I really appreciate the staff of Gene Johnson. We began a project together, which we ended up not completing, as it was much more extensive than we had originally anticipated. Nonetheless, Gene Johnson's staff took the time to educate us on the full scope of the project, and was communicative and knowledge. Their office staff and contractors are very pleasant to work with, very fair and helpful.
We had a very good experience, as we have had in the past. We had a leaking outside faucet. The response time was excellent with service the same afternoon as our call. Cody diagnosed the problem, which was more serious than we thought. Fortunately we did not have any interior water damage. We had the faucet replaced and were able to upgrade our main shutoff valve and bring our system up to code with a pressure regulator at the same time. Cody did excellent work, was courteous and communicated well. We would highly recommend Cody and Gene Johnson Plumbing and Heating.
Kristen Durbin
4 days ago
Jeremy was fantastic! He was thorough in his inspection, finding issues that were missed by a previous plumber. He took care to explain what was causing my issues and what solutions he was applying. He even came back after a full day of work to continue working on my plumbing problems!
We moved into a 23 year house, and needed help with servicing our radiant heating system as well as upgrading our thermostats. There definitely were a lot of challenges and poor design components. Chad was just amazing amazing! Could not have asked for another expert with such an eye for details, a commitment to get it right and honestly went over and beyond just his scope of work. The quality of work was impeccable, and more importantly how professional and vested he was. We could not have asked for a more diligent expert on our side. Chad kept us in the loop all along the way, spent extra hours to get ur right and educated us with a lot of patience. Thank you Chad!
I had an issue with a water hammer and Nathan came and not only fixed my problem he also installed a expansion tank to protect my water heater and other fixtures in the house. Nathan took time to explain and show me with pictures what he did. I felt very good about his patience and professionalism. I will call him again in the future!
Brian Mankinen
a month ago
We had a great experience with Mike Fenska at Gene Johnson, who came out for a consultation and then provided bid and did the work to install a tankless water heater and while home water filtration/softener system for us. It was clear from the initial consultation that Mike knows what he is doing, and that he understood our needs and would do the right thing for us. We were not disappointed - Mike was great at communicating throughout, patiently answered our follow-up questions, and did great work (on time, on schedule, no surprises, etc.). We highly recommend Mike, and Gene Johnson!
Darrel Gribble
a month ago
Chad did an excellent job , he pays great attention to details. You could never ask for a better employee. I am a retired commercial electrician and I wish I would have got to work around more people like Chad in my career. Gene Johnson Plumbing is very lucky to have Chad Hendrix working for them !
My tankless water heater was broken. Mike came over very quickly, within 2 hours after I reached out to their office. Mike was very knowledgeable, helpful and really went above and beyond. He could explain things really well in details. Highly recommend their service to anyone!
Katherine Fletcher
a month ago
Cody, the plumber, at Gene Johnson was awesome! We had a problem which required some out of the box thinking and Cody came through. We are pleased and confident with the outcome. Plus a shout to Kelly who answers the phone who made coordinating the project effortless.
Darrell Keeney
4 months ago
Had an amazing experience! I got a live person when calling who was easy to understand and helpful. She communicated clearly with me when the plumber was finishing another job and running late. The plumber, Miguel Rivera, was extremely helpful and friendly, finding what exactly was dripping through the ceiling and referring me to different restoration and drywall outfits for repairs. I will absolutely use them again!
Technician Wade came to service our furnace within the time window even though they were heavily booked. He was friendly, very efficient, and gave us feedback and advice on maintenance without trying to sell us anything. Great experience!
Moses Waweru
5 months ago
My experience with Miguel Ramos was absolutely amazing! He was courteous, and professional and immediately went about inspecting the leak from my shot water heater and then gave provided me my options, including pointing out that my warranty was still effective for another 2 years. Because the original installer will come and replace my water heater, I could not give Miguel the job but would have done so gladly. What do I owe you for your time Miguel? Absolutely nothing he said despite being out on a cold snowy day for over 30 minutes. I am a customer for any future needs in my home and will share my experience with anyone needing your services thanks to Miguel.
I am repeat GJP customer. My 16 y/o nat gas hot water needed replacement fast. My tech/plumber Tu N. was a true professional. He diagnosed the situation; gave me a small array of options; and he removed and replaced my hot water heater quickly. He did not up-sell me and I got what I wanted and needed. A very polite and respectful man. I highly recommend Gene Johnson Plumbing.
Great experience, they were very professional. The only time they increased the cost was when they needed a new part, even when they found more complications than expected. They expected to work for 2 days but ended up coming 4 days, which was needed because they found unexpected issues and stayed until it was complete. System is well designed
I as very impressed with Aaron. What a nice and knowledgeable guy.As a single older woman, I am always fearful of being taken advantage of.He not only explained things to me but gave me different alternatives to fix my problem.I would highly recommend Gene Johnson Plumbing to anyone and specifically Aaron!
Jennifer Bloom
4 months ago
Incorrectly diagnosed the issue by not isolating the problem and then recommended unnecessary work (with price tag of $10K). Didn't contact the manufacture tech support (which was recommended) to properly diagnose. Thankfully I got a second opinion (as I voiced to the technician who got very defensive) that his diagnosed did not make sense (we would see water if there was an external leak to the unit). Would not trust their service.
Jennifer Thurmond
2 weeks ago
Have used this company multiple times. Respectful, prompt and professional every time.Had a water main leak. They were able to work with me to get it all taken care of in less than a week. Everyone's communication was flawless and I really appreciate the support I got while this emergency leak was happening.
Called yesterday afternoon and they were here first thing in the morning.Cody Stewart handled my job. He is definitely a first rate employee. I need to have him come back in about a week to perform another task. While he could have and was willing to finish the job today, I already have a painter at the house and need that job finished before starting another job
Susan O'Neil
3 months ago
Nathan was great. Knew exactly what to do to repair the leaky outside faucet. He gave us choices for the repair. The repair cost more than I would have liked, but such is life these days. He gave us some good advice for another problem we had which we greatly appreciated.
Our water heater has been giving us lukewarm water for close to a year. Due to COVID and non successful fixes from other plumbers we had just dealt with it till now. We finally decided we had enough and contacted Gene Johnson due to their fantastic reviews. The technician they sent, Miguel, was one of the most professional and polite techs I’ve ever met. He patiently explain everything very clearly and detailed the work/cost prior to starting. Although the fix didn’t happen the first day he was able to resolve our hot water issue when he returned the second day. We are so happy to have continuous hot water and now have a go to tech / company for our future needs!
Gene Johnson sent Chad to work on various things in our house and he was great! He fixed our furnace and installed a new faucet, stopped a leak in the supply line to one of our toilets, and replaced a leaking garbage disposal. He also gave suggestions on updating our water heater and on proper maintenance. The scheduling process with the company was very smooth and their communication was good. I would use them again, and highly recommend Chad.
Michele Donahou
5 days ago
We have used this company many times and they are fantastic. Very professional, good quality, and on time. A shout out to Ismael Cortez Ruiz for his quality of work and kindness
David Felthous
3 months ago
In 60 years in this house we've never had a major plumbing situation quite like this one. We had used Gene Johnson years ago, with good results. So we hired their crew once again. There were a lot of (expensive) repairs, but they were done efficiently and in a timely manner, which was a huge relief since we had no water for most of two days. --David Felthous
Tu, Miguel and Aaron were fabulous. Miguel did the majority of the work in our house with a boiler replacement which took a week. We encountered many obstacles that the team refused to give up on. All the work done was quality. It may not be the cheapest option but you do get what you pay for. Miguel deserves an award for his excellent customer service!
About 11 months ago, they repaired/replaced our leaky shower valve. Very fast and did good job. A few days ago, thought we had another leak from same shower—they came out right away and determined probable cause, and now working without problem again. I was embarrassed they had to come out for what turned out to be nothing,, but they were very cheerful and pleasant and didn’t charge us. Would use again for sure.
Rodica Malofi
5 months ago
My rating 5 big STARS or 10 out of 10 for excellent quality work. My super technician name that worked at my house was Chad Hendrix, hard worker, knowledgeable , on time, excellent customer service, great job accomplished, I’m very happy and impressed with his service. Explained everything to me that I needed to understand.I will definitely refer him to my family and friends for any plumbing problems in the future.Chad deserves a big raise for his work and his exceeded expectations.Keep up good work!Rodica
Our experience was great. The technician was polite, on time, and thorough. We couldn’t have had a better experience given the circumstances. Thanks for taking care of our plumbing needs.
Meryl McQueen
5 months ago
Gene Johnson is an outstanding company. We had an ongoing issue with a gas leak that three previous companies had dismissed, but now it’s finally fixed! The techs Scott and Dan were professional, detail-oriented, focused on finding and solving the problem, and incredibly efficient. Scott even found another issue that we didn’t know about and worked out a solution to that as well! Highly recommend.
Rick Gillespie
2 weeks ago
Ismael did a great job of explaining the situation and fixing our water leak. He was courteous and professional. I would recommend Gene Johnson to my friends.
Sue Coldwell
5 months ago
We are so happy with the service we had today. Dan was so nice despite our giving him a very big challenge that included a rat who has avoided capture since September. He fixed a big leak we had in a pipe between our kitchen and laundry room. He had to remove everything from under the kitchen sink and pull out the dishwasher which revealed the damage one rodent can do. Looked like a bomb went off. Same with the laundry room after he removed a big section of drywall and the aforementioned rodent jumped out at him. He got the pipe repaired and left both rooms looking better than before he got here. Gene Johnson Plumbing and Dan are top-notch and we will be using them for future work. After the rodent has moved out, of course. Thanks, Da
Ismael from gene Johnson came to inspect and give an estimate for a new tankless water heater . He was thorough and very knowledgeable . I would happily work again with Ismael and gene Johnson for my future needs
Gene Johnson Plumbing has helped us in the past and continues to give us incredible and honest work/opinions. Mike was fantastic and even gave us some great tips.
Keven Mustafa
2 weeks ago
Had GJP out to device my tankless water heater. Ismael Cortez Ruiz was personable, and efficient. Also pointed out that my unit had the wrong settings and made the corrections. Would definitely have them out again if needed.
Oliver Kotelnikov
4 months ago
Great service provided by Gene Johnson Plumbing. My technician Dan Hanyak arrived on time, and was knowledgeable and professional. GJP responded to my call and came out the same day. They diagnosed and fixed the problem on the spot. Gene Johnson is always my first call for all plumbing needs.
Allan Black
11 months ago
Cody came and helped us with our broken toilet. 100% would recommend. Not only did they make it to our house in 2 hours, but Cody was a friendly, efficient, and a wealth of knowledge for issues to look out for with our old house. New toilet installed, fair price, helpful guy. Ended up replacing the toilet. I have nothing but praise.
Morgan McDowell
a month ago
Technician Chase was great! Went out of his way to minimize repair to drywall. Showed up ontime and was done in a timely manner. Very professional
Nathan did a wonderful job of diagnosing our problem, explaining our options and then right away, getting to work solving the problem. I really appreciate the work he did.
Chad H. is friendly and knowledgeable, and he answered all of our questions thoroughly. He was very respectful of the space while working to replace our outdated washer outlet box. Pricing was clearly communicated before the work started. We are happy with the work and will be calling Chad for our future plumbing needs.
Nick and Kathy T
5 months ago
Poor quality and gouging high prices. We under went a full remodel and contracted Gene Johnson to do all the plumbing work. We had broken valves and mis-set pipes. The worst was when calling to ask them to fix the various items, each was estimated to be $2k+ to do what they had done wrong to begin with. The only good parts of the company- they are responsive, and have nice plumbers so the break is at the corporate level who is clearly padding their pockets these days.
Mike came to spec out our project. He took pictures and measurements, traced water lines, got into cabinets and closets, and was a real professional. He even contacted the city inspector on our behalf. Sadly, the project turned out to be prohibitively expensive. But, we'll always call GJ when we need any plumbing service.
Atulya Chaganty
5 months ago
Chad is the absolute best. He's not only incredibly knowledgeable and professional but also so kind, smart, and fun to talk to. He fixed all my issues and explained clearly what the problem was, how he fixed it, AND what to keep an eye out for. Hands down an excellent plumber. He also has incredible book recommendations, is awesome at deep philosophical convos, and has a collection of solid recipe recommendations.
Avoid this company! They charge 2 times higher than other plumbing company, spent 500 to fix water heater, they said it should be fixed, but it didnt, the next day they came, they said the braker had issue, I need to pay 800 more for electrician to come. Basically, I wasted 500 for nothing. I should not use them in first place. Two stars for the customer service girl who is patient and knid.
Rachel Grunig
6 months ago
I had a great experience with Gene Johnson Plumbing. The communicated clearly about the appointment time and let me know when the technician was on their way. Our technician was great - he gave us a clear set of estimates and completed the work efficiently. We will definitely use Gene Johnson Plumbing again.
Dan arrived early, worked quickly, found a solution immediately, and was done in about 30 minutes. In between he was professional, pleasant, and knowledgeable. I am impressed. He even put covers on his shoes to keep our floor clean. That was So considerate! I’ll work with Gene Johnson again.
Bruce Mainwaring
a week ago
Another great job done smoothly and easily by Gene Johnson. This time by Cody. We'll be back when we need more plumbing service.
Rosalie Baxter
5 months ago
Carlos Hernandez saved my house! He not only repaired the catastrophic geyser-causing valve, he patiently explained how I could help myself not to suffer as much should such an event happen again.
He is the BEST! I give him 10 stars!
Chad came to inspect the furnace and replace two faucets. Scheduling was fast and easy. He is exceptionally professional, friendly, and customer-oriented. I cannot recommend his services highly enough.
Adam Worcester
2 months ago
Cody was on time, communicative, and professional. He did superb work. I wouldn’t hesitate to use Gene Johnson again.
I was very pleased with Nathan's service! He was thoughtful in his analysis and presenting solutions that met my needs. I thanked him for his diligence and expedited repair.
Crystal Wang
4 months ago
They got my hybrid water heater fixed and super efficient! Reasonable pricing and friendly staff. Super satisfied. Will return if needed for sure! Super recommended!
Alyssa Lachner
a month ago
My experience with Gene Johnson plumbing has been wonderful, they fixed a broken pipe, we’re efficient, friendly, knowledgeable and able to provide same day service.
Timely and excellent work (by Branson) diagnosing and solving an intermittent ceiling leak that had mystified other plumbers! Have recommended to our neighbors, too.
Got a quote from one of their plumbers and at first, seemed very professional and very good. I had a leak underground that needed to be replaced. The plumber quoted me at $2800 to find the leak, “put a bandaid” on it and have us dig it up to “save costs.” He also quoted me at $12k to change out the line entirely with pex, this new fancy strong tube.We ended up calling a family member who happens to be a plumber and told us they were VASTLY overcharging us. Turns out, pex pipes are about $100 for 100ft. Sure, I understand that the equipment/labor is extra, but $11k more? It’s downright robbery.To confirm the ridiculous quote, we called another company. To replace the entire tube was $2k. Still expensive, but not $12k expensive.When I didn’t call them back, they proceeded to call/text me nearly everyday. It’s been 5 texts and 5 calls. It’s a little unnerving how insistent they are.TLDR; extremely overpriced and harasses you with countless calls/texts
This is an update. The manager replied promptly following up the problem and offered a second diagnosis. Nathan is very professional and considerate. He performed another and longer service carefully and answered all my questions!Previous review: I am very disappointed about the service. Had one of their technicians come because of some noises from the water heater. They did not find out the problem and performed regular and simple descaling for over $600! Then the water heater still operated with the noises occasionally until finally broken down. Then I read through the user manual and found out that the noise is due to scale build up in heat exchanger, meaning that their descaling is a joke. Their customer service is great with prompt reply but they should send someone who can do his job.
Cody was fast and explained all our options. They brought our new water heater up to building code and did a good job. Not the least expensive option out there so if all you care about is price, shop around but if you want a trusted plumbing company to do good work choose Gene Johnson
We were very impressed with Mike our service tech. He was able to solve a very head- scratching puzzle and we were so happy to have our water back on! He seemed like an all around great guy and he even went the extra mile and helped us to get our radiant heat running so that we wouldn't be without heat even though it wasn't his area of expertise. We would definitely recommend this company!
I initially called yesterday (10/24/22) as my kitchen faucet was leaking water onto the cabinet below. Ismael responded to the request within hours of my phone call. I ended up needing a new faucet and Ismael found one for me. I am not mechanically inclined at all, so having a repair guy find me a faucet that matched my kitchen decor was a step above in service, and beyond what I expected. He came in the very next morning to install the new faucet. Ismael was quick, courteous, and pleasure to deal with. His dedication and commitment to fix my kitchen issue made my first experience with this company an all-around great experience. I will definitely recommend this company to all my friends.
Kendra Anderson
6 months ago
George is absolutely fantastic! Informative, hard working, approachable, and provided some of the best customer service I have ever experienced. I am very grateful for his professionalism and for fixing all of our issues. I could not recommend him and Gene Johnson more.
Leslie Woodward
3 weeks ago
So we tried to clear our bathroom sink drain and broke it instead. Miguel showed up promptly and fixed our sink and answered all our questions and addressed all our concerns. Great experience!
Michael was very knowledgeable and nice. His work was fast and he took care of our floor when dealing with appliances.
Cameron Tucker
2 months ago
Found a water leak in my house on a Sunday and was able to get someone out first thing Monday morning to take a look at the issue. Chad Hendrix showed up right on time, was very thorough and helpful in identifying the issue and helping walk me through the process of what to do to resolve it.
Jennifer Nelson
6 months ago
This afternoon I had an emergency situation with a blocked up and flooding toilet. In trying to get someone over here ASAP, I simply did a search for plumbers near me, and the first two were not helpful at all. Gene Johnson Plumbing was the next number I called, and once Iexplained my emergency, the first thing they told me to do was to turn off the valve to the toilet, and that thankfully stopped the flood! Mike arrived within the hour and assessed the situation, unclogged the toilet, replaced the wax ring, and also talked with the water damage mitigation company that they use (they’ll be here tomorrow). Mike was clear, friendly, great with my dogs, and got the work done thoroughly and left the bathroom very clean. I’ve used many different plumbing companies in all the years I’ve lived in this house, and my experience today with Mike and Gene Johnson Plumbing was just great: I recommend them highly, and will use them again in the future!
Josh Breiling
6 months ago
I had my furnace inspected and serviced. Just want to give a shout-out to the tech who I worked with (Tu Nguyen) - he was super respectful, fast, clean, and patient while answering all my questions during the process. He even gave me some thoughtful advice about my water heater that was getting on the older side; there was no upsell pressure at all - just providing me data to make an informed decision on.
Chira Vathanaprida
7 months ago
Cody was excellent, knowledgeable and helpful, really went above and beyond in helping us fix an emergent water heater repair and other items related to having an old home. Was also available to explain things in steps, which I appreciated. They are not cheap but I have found they are quality. We’ve also used Aaron after a botched grinder pump install with a small plumber and another company that had us freakin, and he diagnosed, repaired and replaced what the others could could not.
John Moscariello
6 months ago
I had previously used Gene Johnson plumbing to install a hot water heater and had a very positive experience. The hose to my kitchen faucet sprung a leak and I called Gene Johnson. The cost to change out the hose was $448 (parts labor and warranty). Once the technician had the hose that he had to get from a supplier, the job took 5 minutes. To charge that much money for that job is not what I would expect from a reputable plumbing service. Obviously in hindsight I should have asked for bids from other plumbing services but I did not think I'd be charged this much for this little work. Unfortunately I won't be recommending gene johnson to anyone and will be telling people that they are one to avoid.
All of the people I’ve talked with at Gene Johnson Plumbing are top quality with great customer service. Mike Tabor came out to replace an outside faucet that was leaking and he did an amazing job. In replacing the existing one with a frost-free set-up, he had to get into the wall behind the washing machine. Connecting the longer pipe of the new faucet to the water line was hampered by the small and cramped area to work in but he was quite creative in working out a solution. He knew exactly what he was doing, did a great job, answered any questions I had, did a thorough clean-up, and was very friendly and courteous. I highly recommend this company.I highly recommend Gene Johnson Plumbing and Heating. Aaron helped us figure out where water on our basement floor was coming from. We had been told by various types of contractors that it was ground water from all the rain we’ve been having. Everybody, including myself, was looking down. When Aaron came, he looked UP and found the source – a pinhole leak in a pipe in the ceiling. He fixed that leak and another pinhole leak in our crawlspace which was discovered just before he came. Aaron was very friendly, helpful, knowledgeable and skillful with a positive attitude. Chris, a previous plumber who replaced an outside faucet and installed an inside access, was the same. Chris also had an apprentice with him and it was very pleasing to see how, with a gentle spirit, he was helping the apprentice learn the trade. Wonderful experiences!
Emily M. Bender
4 days ago
Krystal and Jeremy were fantastic! Efficient and knowledgeable. Problem solved, and we know who to turn to next time.
Kari Averill
5 months ago
Cody was a great tech who took time to make sure I understood what was needed and the benefits. He was friendly and professional. The cost was average but the work superior.
Herb Johnson
5 months ago
Nathan Ware is the ideal employee. He was competent, arrived on time, explained what was wrong, and fixed the problem quickly. In the future, whenever I have a plumbing problem I will call Gene Johnson ask for Nathan.
Save WomensSports
2 months ago
I would not go with a contractor that scams women out of opportunities.Gene Johnson Cycling Team bragged on social media about assembling this powerhouse of a team.A women's cycling team that has a 40 year old man.SaveWomensSports
They were great about scheduling me quickly and were communicative and prompt. The service tech was professional, knowledgeable, and worked quickly as well. Great customer service.
Giancarlo Lucia
6 months ago
I am a huge fan of Chad Hendrix and the whole team at Gene Johnson Plumbing. Our GC contracted with a terrible business five years ago to install an HTP combi unit that powered our hot water and hydronic heating. From day one, the unit/install was an issue and we would go down every 6 months with no hot water or heat. I heard great things about Gene Johnson and bit the bullet and had them install a new unit, and reinstall some of the problem parts of our system. While it wasn't cheap, their price was fair and they had it installed in less than 24 hours. Chad is an extremely knowledgable technician and an all-around nice guy. You can tell he is passionate about his work. The best part about Gene Johnson is that they are a great operation and you know if/when something goes wrong, they will be there right away to fix it. That is the big bonus of using an operation like this over a usually cheaper, one person shop. I had a small issue with a dripping leak on a valve and Chad was out here right away to fix it. I cannot recommend Gene Johnson enough. Thank you Chad and the team for keeping our hot water flowing and heat on!
Our shower leaked. Carlos quickly identified the problem and did the repair. Also installed some new fixtures. It was very smooth. He was super helpful and a good communicator.
We had a great experience working with Gene Johnson plumbing. We had a leak in our basement that was caused by a bathroom above. The first team suggested I open up the drywall which helped the next team to diagnose the issue (which now seems to be a grout/tile issue). They are upfront about costs, easy to work with and arrive on time. The text message will let you know which tech is arriving, a picture and a blurb about them. When you call to schedule a visit, they also check if you would like the technician to wear a mask, which I think is very thoughtful.
Carlos did A great job with my tankless water heater. They were quick responsive and provided great information
Chad Hendrix was on time, professional, did an outstanding job. He even scheduled a second visit to repair something that he did not notice when he gave the bid, at no additional cost. The office called the day before and the day of the appointment to let me know that Chad was on his way. Very happy with the company and Chad.
Adrienne Beard
7 months ago
Chad and his partner were punctual and courteous; asked if I wanted them to remove their shoes upon entering the home.They resolved the hot water issue by changing the settings on the heater and thoroughly explained the action taken and why. They also said, if the matter was not resolved within 24 hours, to let them know and they would return to probe further. Happy to report, the issue was immediately resolved! THANKS GUYS!
Thank you to Josh and Doug for the great service they provided Skyline Properties today. The office water heater needed to be replaced. They arrived on time, gave an estimate, and then completed the job very efficiently. They were good at working with the Building Engineer and worked quietly aware of people working in the office.Thank you again for your professionalism!
michelle burch
9 months ago
Miguel and Jeremy were very pleasant and highly professional. They were transparent about possible risks with our old plumbing, up front about pricing and had quality recommendations about saving money with future repairs/upgrades. Excellent work!
On January 16, MLK day, we had A NEW refrigerator delivered and the delivery man broke the icemaker waterline which caused an immediate very large plumbing rupture which we got turned off BY ONLY SHUTTING OFF ALL WATER TO THE HOUSE AFTER SOME FLOODING DAMAGE. It was the trucking company who was responsible and they agreed to get someone out that same day to get our house water turned back on because it was a big emergency. WE HAD NO WATER!. The trucking company called Gene Johnson plumbing who sent a truck and two men to look at the problem. They cut out some drywall to see it better and bid $1700+ dollars to fix it, but demanded SAME DAY payment in addition to the $250 first visit fee to fix the problem. They demanded the money be paid to them the same day or they couldn’t start to work. The trucking company had been led to believe that after authorizing the initial visit for 250 they would be billed the balance later. No one from the plumbing company ever said otherwise and the men came out, but refused to do the work without being paid then.At that point, I did the only thing I could do. Which was to find another plumber who could come out immediately and fix it same day. I called our plumber and they sent their man out to fix it for between $600 and $700 at 1/3 the price of a flat rate GREEDY $1700 bid Johnson plumbing gave and demanded.On a scale of 1 to 6 for review purposes I would rate Johnson plumbing a “1” and would give them a zero if it existed. They did not state their critical terms in an emergency situation, and did not do the work, left the wall damaged and flooded and were way over priced.My wife and I would never ever use them again and I am sure the trucking company that delivers a lot in the Seattle area would not either!Sincerely,Signed Lee B. - The homeowner.
Excellent quick service.
Chase B was prompt, respectful and knowledgeable.
Would recommend without reservation!
Phyllis who picked up for me when I called the number for Gene's was incredibly helpful and responsive to an issue with dispatching and servicing my call for a clogged drain, even though Gene's doesn't service clogged drains. I am in the middle of preparing for my grieving mom to visit my home and was having a hard time figuring out why my initial appointment wasn't kept, but Phyllis's' response was super helpful and she is doing the extra work to clear up the dispatch issue. Thanks for making one more thing easier for us during a very difficult time for my family. I'm going to Gene's from here on out. 💕
Suzanne Harrison
7 months ago
When our furnace broke it was snowing (of course!) and on a Saturday, when most contractors were closed. But Gene Johnson picked up the phone, I spoke to an actual person who so nice and so helpful, who figured out how to get a technician over to our house in a matter of hours, even though they were SO busy. I can't say enough about this wonderful company and their superior customer service.
John Safranek
4 months ago
They show up. They do a good job. Always friendly. A little pricey but they have menu based estimates.
I had the pleasure of working with Mac, Ishmael, and Wade recently. They were all very professional, courteous, and kind. I highly recommend them.
I had an easily fixed leak (easy if I had known what was what :)) Mike was very kind and patient with me!
Mike was professional and courteous, he came up with a creative solution to my issue, which I appreciated. I also like that Gene Johnson quotes you a price right up front so you’re not taken by surprise by any costs. Thanks Mike!
Caitlin Lyons
11 months ago
Using Gene Johnson Plumbing was so easy and quick. I called to schedule and estimate, they were able to fit me in the next day AND get the work done then too! Uriah was friendly and professional and helped explain all the options available. I really liked they offered “Best” “Better” “Good” options for everything. He was spot on too for his estimate of when he’d finish all the work. We’ll be using them again in the future and highly recommend using Gene Johnson Plumbing!
Tayler Wiley
3 months ago
We have used Gene Johnson several times. Most interactions have been positive, but recently, they arrived at a job 4 hours after the scheduled window they'd given us (on a Saturday).
Robert Maclean
7 months ago
Toilet repair. First time using this company and I was very happy start to finish. The Plummer was clean and effective with his work explaining what and how he was going to do the work. I won’t hesitate to call again.
Thank you to Cody for his great job at Skyline Properties. We needed our garbage disposal replaced quickly as the sink was no longer draining. He came the next day, was on time and friendly. He worked quietly and left the kitchen clean. Thank you for your professionalism!
Patricia King
8 months ago
Mike was able to come early, diagnose the problem and fixed it quickly. We've used Gene Johnson exclusively for the past 4 years because we find them trustworthy. Prices are fair, they stand by their work and the plumbing techs are always professional and helpful
The team showed up fast and were incredibly professional. We had a clogged sink drain that we attempted to fix with a handyman; turns out the 60 year old pipe was corroded and needed to be replaced completely.I appreciate that they walked us through the fixes they wanted to make, why they mattered, and what our options were. Miguel and his partner completed the work in a timely manner. I will definitely call them the next time we have plumbing needs!
Gave a quote for 2k to fix a bathtub leak for something that turned out to be a 15 minute job. Tried to fix the outdoor fixture but it continued to leak.
We had a shower drain pipe leak issue and we're really happy with the service provided by Chad from Gene Johnson Plumbing. Chad was great about walking us through his troubleshooting process and what we'd be looking at as far as cost, and he was able to complete the work and get the leak fixed pretty quickly. No surprises and quality workmanship... we couldn't have asked for anything more. Thanks Chad and thanks Gene Johnson's!
They told me that they have drained the water from the leaking tank, however, my guys has to drain again. They sent me a big bill without telling before they charging.
We recently had our pipes replaced throughout our whole house by Gene Johnson Plumbing. The turnaround time from estimate to scheduling the job was quick and easy. Chad completed our install and he did an amazing job! He was very thorough and flexible with our schedules throughout the job. We could tell he has a passion for what he does and truly throws his whole self into his work, and it shows. We appreciated his communication with us throughout the week as well as reviewing the details of the install after it was completed. We will certainly be using Gene Johnson for any future plumbing needs. Highly recommend!
Zachary Shalla
8 months ago
After a few issues with our previous heating company where they never got it quite right on the first try, we reached out to Gene Johnson for a fresh perspective on a few of our projects. They offered some great advice and found a bunch of things that our other company had missed, ranging from improvements to our heat pump system to safety issues with our gas boiler. We’re looking forward to getting started on these projects with them.
Jonathan Kriewall
9 months ago
I had a fantastic experience. Miguel (Rivera) and Dan of Gene Johnson showed up on time, were kind, were professional, and worked very rapidly to successfully solve all the plumbing issues I had. I'm definitely using the company again, should the need arise. Highly recommended!
Harvey Deutsch
9 months ago
Very satisfied with Gene Johnson Plumbing! Called and received an appointment the next day! Miguel and his partner arrived and were courteous, friendly and so willing to solve the problem. They quickly diagnosed the problem, got it repaired and we’re done in less than an hour! I will certainly continue to use Gene Johnson for future plumbing needs!
Wade and the team were great !! Great communications, punctual, was clear and helpful, the work was done and the place cleaned - will use again!
Updating review for a different service 1/27/23- Wade serviced my furnace today and did an excellent job. Knowledgable, friendly, and went the extra mile to help me understand a few things. I can’t recommend Gene Johnson enough!Prior review:I am so happy to have found Gene Johnson plumbing. They were responsive, prompt, and kept me updated on the day of service. Miguel was amazing! He was friendly, knowledgeable, and super respectful of my home and property (fully masked). He provided me with a clear estimate, described what was needed, and completed the work in a reasonable timeframe. It’s always hard to know what you are going to get when you cold call a company but this one is really great. Thank you!
We needed to have our furnace serviced and our thermostat replaced. Our serviceman, Wade, was on time and very thorough. He explained what he was doing and made sure I was fully informed about our furnace. Wade also replaced our thermostat and everything good and back online. After Wade left, I couldn’t find an “auto” heat and cool on the thermostat and called the office to reach Wade. They were so helpful and transferred my call to directly to him. Wade contacted the manufacturer on how to activate this feature and walked me through the setup. Wade is a great example of customer service and why I’ll use Gene Johnson for my home maintenance needs.
Gerry Gibson
4 months ago
This was done very professionally. We liked the plumber as he was courteous and worked steadily; he did a great job and cleaned up thoroughly.
Dalena Quach
9 months ago
Great customer service! I needed someone ASAP and they came the same day I called. I tried to do a small fix at home then created an even bigger problem. Always go to the professionals!! Miguel was friendly and explained everything so well to me. The 2 year warranty is bonus too
Our bathroom shower started with a slow dripping which quickly escalated into a full on stream of water that could not be turned off. I called Gene Johnson at 9:30 and by 11 my technician was here! What a relief! I was originally given a 12-3 timeframe, but they called and asked if it would be alright if they came earlier. The customer service was fantastic.I can't say enough about my technicians either. Miguel was very professional, polite, and friendly. The tech that came with him in training (Doug), was also great! They explained everything, showed me the cost upfront before proceeding, and were extremely efficient. Within an hour my faucet was fixed and better than new. Highly recommend, I know we will be using them again for our future needs. : )
I had a problem with sudsy water spilling on the floor after running my new washing machine. Aaron from Gene Johnson Plumbing came out and solved the problem - the drain hose needed to be pushed farther into the drain in the wall which was overlooked by the appliance company and a prior plumber. He also was able to replace the shut off valves which were leaking. Aaron is a great diagnostician and was very good at explaining the problems to me. Highly recommend!
Nathan's a solid pro, he showed me what's wrong and what he'd do about it. I got their estimate quickly. Very prompt.
How you drive on the road affects how others will use your company. Thanks for cutting a couple of us off today. I'm in the construction world. Your driving affects how others use your business. Try better if you can
suzanne howell-gleason
9 months ago
Thank you for your help to update our residence with the latest and best wax sealsAlso that person that came was very knowledgeable about the latest and best toilet for the three we had replaced in this house.The worker that came here was extremely pleasant confident. His name was Ibrahim. He was extremely forthright and confident in the knowledge base he had which inspired me to have a few more things for replaced and updated. The toilet looks like a work of art!! All of the changes that took place gave consideration to the size of bathroom and needs of the family. I will always recommend you guys
Our hot water heater died, on a Saturday morning, and spewed water in our basement. Gene Johnson Plumbing was in our area, so I called them, expecting a very long wait until someone could come take a look at our problem. Well, they were able to send out Miguele right away. He was great. Very friendly and knowledgable. I've done plumbing work before, and the things he suggested adding to the water heater replacement made perfect sense. Like some different types of shut off valves, and a better type of drain on the water heater. He also noticed that the company that had installed the previous water heater sixteen years ago had managed to hook up the supply lines running to the water heater wrong. They were swapped. So he fixed the lines, and used some color coded supply lines, so that could never happen again. Miguele was very thorough in his work. He took his time and showed me the changes he had made to improve our system. He also completely cleaned up the remaining water on the basement floor with a shop vac, so when he was done, everything was clean and dry. The price of a new heater was considerably more than the last one. But we chose the model with the longest warranty. We could have saved some money by choosing a cheaper model, but it just made sense to buy a very good quality unit. So overall we were extremely pleased with Miguele and Gene Johnson Plumbing.
Nathaniel and Wade gave me a fair assessment for some aesthetic gas line work and were done quickly. Very friendly and called out two additional issues that they thought I should look into even though they were not related to original reason for their visit. I appreciated their professionalism. Great communication from their front staff when it came to scheduling.
Justina Lee
11 months ago
We lucked out with Chad as our service technician! He arrived on time and was professional and friendly throughout the appointment. He took the time to understand the issue, provide me with multiple options while explaining the benefits of each, and patiently answer all of my questions. Chad helped me understand potential causes of my issue and how to prevent going forward. While he provided me with multiple options, I never felt pressured into one of that he was trying to upsell me. Highly recommend and would call them again (although I hope to never have to)!
Zev Chonoles
3 months ago
Very knowledgeable about the different options for water heaters, and willing to spend time explaining everything to us! Would be very happy to use them again!
We had a 1978 shower 'small drip' in our shower. The tech quoted me $2400 to replace the entire system and leave a sheet rock repair in the process, at my own expense. I called Mill Creek Plumbing. They came out, fixed the small issue (spring/washer behind the new valve I already purchased) at a cost of $204. Would never recommend these folks because of this issue.
Barry Mattaini
a month ago
Excellent service. Had a minor problem. They were here immediately to fix the problem.
No complaints just smiles.
Shifaat Khan
6 months ago
Mike came to visit us on site to give a quote and help us with frozen pippes post Seattle freeze, and he was nothing but exceptional. He caught the problem, diagnosed it and immediately presented us with multiple options. He went out of his way to do investigation to see if he can help us avoid tearing down the wall. On top of that, he helped me navigate the process of what would it be like working with water damage company and how it would be more effective to go a specific route which would save me money. He didn't have to do that, but he chose to do the right thing instead of the thing that could have potentially made him more money. He was responsive, proactive in communicating and shared the progress at each and every stage. He was kind, accomodating and upfront, all the things you need to gain the trust of a customer. Thankyou for making the process easy. Bless you *virtual hugs*
Michel AbdElmalik
5 months ago
Very hard and trick clogging in my Y shape 2 sinks bathroom setup. It was clogged in the common drainage pipe between the 2 sinks. The technician spent about 2 hours maneuvering with his cable till he finally cleaned it.
I had a broken toilet bolt so had them come out and re-seat the toilet. They were fast and clean. They are a bit pricey but they had availability and the repair was critical since we only have 1 bathroom. Thank you Corey!
Mihaela Constantinescu
a year ago
Gene Johnson has been amazing!Great experience, I could not recommend them enough!Tu and his team did a wonderful job on our 1928 home. They replaced the water lines, gave us a gas line throughout the house and installed a Navien tankless.Wonderful experience, the work was very clean and through. They've spent a good amount of time making sure everything was perfect.Thank you so much, Tu! We will call him always for our plumbing needs!
Kari Schertzinger
11 months ago
I was blown away by the customer service. Aaron was phenomenal. We had a tight time frame, and a complicated job and he went above and beyond to make sure the job got done on time and the right way. He explained everything along the way and communicated clearly what he was doing. He was honest and dilgent in his work. I have already referred his services and will definitely be calling if we need plumbing again.
Alexis Cruikshank
10 months ago
Cody came out to replace my very old, corroded, and slightly jerry-rigged basement utility sink. It was a big job with several known challenges and several unexpected challenges that popped up. Cody (and assistant Alex) did a fantastic job dealing with everything and managed to give me a beautiful new utility sink set up that addressed all my issues. I am beyond thrilled. The work was far above my expectations of what would be possible in my almost 100 year old home/basement. I highly recommend Gene Johnson and Cody specifically.
We called Gene Johnson Plumbing because our 50-year-old main drain stack was starting to fail. We also had a small leak developing in a hot water supply line which needed replacing. Miguel responded quickly and was very personable and polite. His knowledge and experience were very assuring that the job would be done right. He thoroughly explained what needed to be done and answered all our questions. We set an appointment for the next morning to begin the work. Miguel arrived on time, worked diligently through the day, made suggestions for future maintenance and thoroughly cleaned up afterward. We are very happy with the work he did for us and would heartily recommend him.
Philip Fordyve
a week ago
Our annual inspection went well. We have no issues or concerns.
Sasha Anderson
6 months ago
Nathan was fabulous! He was on time, knowledgeable and easy to communicate with. The work was finished quickly and done with excellence
Eric Haddenham
2 weeks ago
I have used them 3 times now so they do solid work but are very pricey
Marie Hoffman
11 months ago
Wade and Nathan replaced my internal shut off valves for my sinks, toilets, and washing machine. They also recommended and installed hammer arrestors for my washing machine which has been great at stopping the water hammering when I do laundry. Both Wade and Nathan were very professional and were efficient and competent in their work. I will definitely use Gene Johnson for my plumbing needs in the future.
Patrick Sheehan
4 months ago
Another update. We have a yearly service plan with Gene Johnson Plumbing to maintain and flush the Navien Tankless Water Heater to ensure a long life for the unit. GJ calls to schedule the service based upon our availability. The technician, Ismael, arrived on schedule, explained the service and after completion shared his findings. Ismael was thoroughly professional, knowledgeable and personable. Once again a very seamless process. Thank you Gene Johnson Plumbing.||||||||||||||An update. Navien Tankless Water Heater acted up again, 12 months after service reviewed below. I was able to call on Monday morning and schedule an appointment for the following day. The technician, Josh, confirmed his on time arrival via text 30 minutes before arriving. The new problem, not related to the earlier repair, was a leaking air elimination valve. Josh diagnosed the problem, confirmed the part availability and provided options for the repair. Again, scheduling the appointment was seamless, technician knowledge/expertise was outstanding. The repair was fully explained and completed on the same day.||||||||||||||||||||Our Navien Tankless Water heater stopped producing hot water on Sunday. I called Gene Johnson Plumbing & Heating (on Sunday) and was able to schedule an appointment for Tuesday @ 8-9am. Adam arrived on schedule and provided outstanding customer service. He fully explained the cause of the error code, confirmed everything with the Navien help desk and resolved our problem.I was impressed with the ability to schedule an appointment on a Sunday with a live person and have the service call within 2 days. I was also impressed with the knowledge and thoroughness of the Service Technician, Adam. He not only resolved our problem, but gave me tips to ensure the proper ongoing maintenance of our Navien unit. Five Stars for Gene Johnson Plumbing!!
Eva Schipper
7 months ago
I used their online booking system to schedule a technician for our furnace, which said they had a tech available the next day. The morning of, I received a text that said... Also I noticed your booked online for a heating appointment. Our online booking services do not accurately reflect the appointments we have available for heating calls. Our next day available is January 16th for heating calls. Please let me know if I can get you on the schedule for that time.Why offer an online booking service (where you apparently chat to a person), let someone book an appointment, and then inform them 12h later that you can't actually book that appointment - not a mistake, but actually just a system that allows you to book it and then they have to correct it? Needless to say I found someone to come sooner who seems to be able to perform the basic service of scheduling appointments.
samantha temple neukom
7 months ago
Gene Johnson is the source. Every time I have called them in, they go right to the right fix and not a sales pitch or a work around... I have used their competitors, and sometimes they can be less expensive but I have always, always regretted not going with Gene Johnson. If you use Gene Johnson, you will get the job done right the first time, and it will be elegant, sound, and it will work!
Eric Gottschalk
a year ago
This service call by Cody was one of the best experiences I’ve ever had with a home Improvement/service business. Cody was incredibly thorough not only in his work but in his communication and explanation of what our options were. He took me through step by step, and by the time he was done, I was completely comfortable with the work done and that we had information to make the right decision. Thanks so much Cody!
Tracey Blackburn
a year ago
From the text notification of who my technician was, to tracking how long he would take to arrive, Miguel was one of the most knowledgeable and professional plumbers I have ever worked with. He thoroughly explained the issue and the details of the repair, as well as showed me a few things I didn’t know regarding shut off valves. He was thorough, efficient, and clearly an expert in his trade. Finally, I have never seen a cleaner, more organized truck than his. If you contact Gene Johnson Plumbing and Heating, ask for Miguel Rivera Ramos. You will be glad you did!
Elizabeth Partington
a year ago
Noticed signs of failure with my water heater, so called Gene Johnson since they’re in my neighborhood. I scheduled an appointment for the following afternoon, then they called back to let me know they could work me in that day. Great! Rene was personable and professional. He had to move my washer and and dryer to get at the water heater and take a door off its hinges to get them out of the way. He even cleaned up all the lint mess on the floor behind the appliances! He was a pleasure to work with and I would call Gene Johnson again when I have a plumbing need.
I set up an appointment for the day after I called. A photo of the service man was sent, he arrived on time, after checking the issues, gave me three options and was able to fix them right after. Michael was his name and he was very cordial, professional and efficient.
Outside faucet froze and broke, flooding our basement on Christmas Day while we were out of the country. A neighbor saw the water shooting out. Xavier from Gene Johnson came over and had the broken pipe fixed in a few hours and kept in touch with us the whole time. Will definitely use them again!
Somewhere Here
a year ago
Daniel Ahmed Is great 👍. He came on time and he is excellent at solving the issues. Very friendly and trustworthy. I am glad I have chosen this company. All the communications are prompt and efficient. They care about their customers. The price is very reasonable. Thanks a lot for helping us solving the problem and the water heater works well. Highly recommend!
Chad was very upbeat and helpful during the emergency visit we had with Gene Johnson Plumbing. Our bathtub upstairs had leaked into the attic and down into the drywall below and caused it to balloon out, leak all over the carpet downstairs.. Chad was able to identify the issue with the tub quickly and stop the leak. After 4 days of drying it out it’s almost back to good. Thank you Chad for all of your help!
Called with plumbing backing-up situation. Super happy with them! Scheduling with very responsive and friendly. Andrew was great at diagnosing the situation and explaining things to me. They got everything flowing, but unfortunately additional repair is needed on my old-house pipes. I will definitely use them for the additional repair, and I'd recommend them based on my experience.
Andrea Bacik
4 months ago
Mike went above and beyond great service! This company has so incredible easy to work with. Same day service. Thank you!
We used Gene Johnson to fix a leaking sink last year. Their communication is excellent, they had a tech out right away, the tech was respectful and in regards to covid, they wore their mask the whole time. The leaky sink was fixed for 1k. When our kitchen faucet took forever to put out hot water and the pressure dropped dramatically we called them again. Again, two techs came out, very friendly, they diagnosed and presented us with a estimate of $5-8k (!!!!) depending on how much we wanted to replace (oddly it included replacing the garbage disposal which works fine). My mom happened to be visiting and was able to ask clarifying questions and tell us not to proceed. Thank goodness we listened. We hired her plumber who has his own 1 man business and is licensed and bonded. He fixed our sink for $152. I can only imagine how much we would have saved had he fixed our sink as well.I like Gene Johnson and I would continue to use them but there seems to be a lot of unnecessary upselling.
I had a great experience with this company. First of all, I was able to book an appointment for the same day. Secondly, they sent the technician over early. Wade was the professional that came and assessed the issue with my tankless water heater. His feedback was direct, and candid. He helped me understand the problem, and how to avoid it in the future. He never tried to sell me anything. He was just there to solve my problem. He also took a look at the exterior of my house and give me suggestions of how to improve my heating and cooling systems. He was also a really nice guy. I will definitely go back to this company for heating and cooling services in the future.
Connor was extremely knowledgeable. He took time to assess the problem. While we may still need a new hot water heater, by cleaning and improving airflow, we may have extended the life of our current water heater. It was a pleasure watching a true professional at work.
I used Gene Johnson to repipe my rental house “in lieu” of paying rent. Owners were forced to take a very unpleasant pill. Gene Johnson was the right place to call. They have such a good reputation that no one could dispute the “necessity” of the repairs. Ben showed up on time all three times, and was just such a nice guy. I mean nothing like the stereotypical plumber AT ALL. Intelligent and kind would be the words that came to mind. He saw what was going on immediately and was able to quickly grasp over 100 years of adhoc repairs that had been done. He repiped as much of the house as he could without going over my budget. I really feel he cared about my family’s water pressure and quality. His apprentice Branson was cool too, I talked to him less but he seemed gentle and warm as well. Their efficiency was top notch. I trust their company will ACTUALLY be around for duration of the 50 year warranty they provide. There quote was the highest.I feel I got what I paid for, the best.
Had an issue to fix and Krystal did a great job!
Jose our technician was very knowledgeable and professional in presenting our options for a new water heater. Although the cost of a new Tankless Gas water heater was double the cost of our direct vent storage type.. we opted for the upgraded choice for energy efficiency. He was able to schedule the installation the same day and came out with Branson to do the installation and did not leave until we had hot water. The quality of their work, efficiency and care of the area in which they were working was exceptional. We would highly recommend their services for any plumbing needs.
Barbara Stanton
a year ago
They were able to come out the day I called them and assess the leak problem, which averted an even bigger disaster! Tu was very professional and explained everything to me. He found the source of the leak without demolishing my master bath. I ended up upgrading my water heater, knowing it was at its end of life anyway. Everything was cleaned up thoroughly. It was a good experience for a bad experience!
Gretchen Jones
9 months ago
Had an exterior hose bib that was leaking. House is 80+ years old and when I unscrewed the faucet, the copper pipe that emerged from the brick exterior of the house was crumbled at the end. They thought they might need to fix from the interior which would have required uninstalling some shelving, and they don’t do anything other than plumbing. They decided to try from outside, and within a few minutes of arriving at the house, they had unscrewed the length of pipe (they had initially been worried that not enough of it extended for them to get a grip on it and unscrew it. They needed to go to a store 20 min away to get a new pipe, then we’e back. The whole thing all in was less than two hours and cost nearly 900 dollars. It seems like a crazy amount of money and seemed silly that there were two people here, but it is fixed. I would probably not use them again because they way they bid the job was a fixed estimate with no break down for labor or materials even though I asked for these rates. There was an awkward moment where he was going to leave to go get the part he needed and it seemed like he was going to ask for more money, which seemed unethical being that he told me they don’t have an hourly rate. All in the job could have been one person, but I paid two people $900 for less than two hours of work, that was not emergency plumbing since I had already shut off the water to the exterior faucet myself. They were polite and on time.
Melissa Ferris
a year ago
We were told about Gene Johnson plumbing by a friend, and it happened to be pretty close to our home. Chad was the plumber who came out, and from the start he really was very honest, knowledgeable & experienced. He offered us a few ways to fix the few problems we called him for and really went above and beyond by explaining items clearly as well as contacting a manufacturer for our water heater (which we had attempted for months).Chad kept us in the loop of what was happening and needed or what to watch out for if any further issues persist, and made us comfortable in the choices we made to resolve our issues.Plumbing is never cheap, but the value of service & products was great, and Chad (again) was super honest & transparent in his services aligning with the goals we had for our plan for our home.Highly recommend! Did not feel pressured for any repairs, and the items fixed were fully discussed in price prior to starting, so there was no surprise fees.Thank you!
John was fantastic. He was very informative and detail oriented. I am super appreciative of all his assistance and will 100% be using Gene Johnson next time I need anything! Couldn’t recommend more!
Katlyn Torgerson
a year ago
I needed water piped to a tricky location, and Chad went out of his way to make it possible. He did a great job helping me understand the problem, describing the best solution, and adapting when we met a curve ball. His eye for detail is excellent. I've already recommended him to a family member!
I was impressed with how quick someone was able to come out and evaluate what I needed. Very professional. However, there was too much oversell for what I needed.
I called Gene Johnson plumbing and they sent Chad out that same day. Chad was very professional and courteous. He quickly identified the problems and called me to explain the situation. We made an appointment for the repairs. I had some problems with the payment and the people in the office were very helpful and patient while I figured it out. Chad came and did the repairs a few days later. He did all the work quickly and called me when he was done. He explained everything he did and then sent me pictures of all the work. I am very pleased that Chad did the work because he was friendly, helpful, professional and respectful. I would highly recommend Chad and Gene Johnson Plumbing.
Miguel, our assigned technician, was the most professional plumber I have dealt with. His customer service skills and ability to provide options were the best I have had with any plumbing company. I would highly recommend him to anyone that needs help with any plumbing issues. Happy to have had him help us out!
kristi johnson
10 months ago
John was extremely knowledgeable and professional. He took the time to answer our questions in detail and was very thoughtful about how he approached our job. He went above and beyond our expectations and we would use him again in a heartbeat.
Gene Johnson Plumbing is fantastic. I have used them before and will use them again. Super professional, problem solvers on my home built in 1900. Great back office team in addition to their technicians.
Our plumber Cody was excellent. He was respectful wearing shoe covers during the project and cleaning up everything before leaving. Like nothing ever happened! I never felt like he was rushing and cutting corners. Would highly recommend if you want a hight quality job.This is my 4th time using their service.P.S. I love the new toilet!
I am really happy I went with Gene Johnson plumbing to repair my leaky garbage disposal. I figured it would need to be replaced since it was old and cracked. First, they were very responsive when I put in the appointment request online. Then, the plumber, Chad, was on time, cheerful, and very knowledgeable. He explained the benefits and disadvantages of the different model options for replacement and after installation showed me how to do minor fixes. I really appreciated the extra time and care he took to answer my questions. Highly recommend!
Chad was great! Very informative, helpful, and went above and beyond the initial job!
A plumber showed up the day after I called. He was right on time and diagnosed my problem quickly. There were a few challenges to fixing it and he figured out how to do that in a rapid intelligent and efficient manner. He clearly explained what had caused the problem, but the problem was, how to fix it, and fixed it with parts he had in the warehouse during his visit. Cody was very personable and aware of not tracking dirt into the house I give him the highest rating possible. The price seemed very fair.
Called in for a leak under the sink. Professional was on time and provided multiple options to fix an under sink leak. We took the basic option as the other option seemed thorough but double the price. He also fixed a not-to-code problem while fixing the leak.We also had a leak in our moen faucet hose and plumber was not aware that the hose that was leaking could be simply replaced as seen online. He suggested we replace the entire faucet for fixing the leak and that he had premium faucet ready but at a heavy price. I fixed the hose for under 20 later myself.Overall good value. Recommend doing your own research of options first.
Thomas Biggs
10 months ago
Gene Johnson replaced my boiler + hot water tank combo with a single new high efficiency boiler that does both. The old boiler was incorrectly installed causing loud banging noises when it was turned on, but the new once is so quiet you can't even tell it's running. Also love that I don't have to worry about a hot water tank anymore.
Miguel was AMAZING from start to end. He was patient answering my questions and walking me through what he was doing. I felt he was upfront and just all-around fantastic. I don’t know if it’s just me, but I am often uneasy with repair people, worrying I may get taken advantage of. From the very beginning I felt like Miguel was someone I could trust.Prior to contacting Gene Johnson, I had another company (South West Plumbing) come out. The plumber was telling me all sorts of things that needed to be done, that just didn’t seem right to me. The price quoted was high enough that I felt getting another opinion was justified and I am so glad I did. Gene Johnson saved me thousands.
Gene Johnson Plumbing is always my go-to for all of our plumbing needs. Rene was on-time, courteous, professional and explained all that needed to be done in a way that was easy to understand. Crawl space work can’t be fun but Rene was still whistling at the end so I’m glad for that! Thank you!
richard goodrick
6 months ago
Miguel was very professional and friendly… he answered all my questions and quickly solved the problems. He cleaned up after he was done. I highly recommend him.
Elinora J Cater
a year ago
We are always pleased with Gene Johnson, but Cody was exceptional in every way. He was punctual, communicated promptly and expertly. He kept us apprised every step of the way. Incredibly skilled and meticulous. We had to have a new laundry sink installed, and he made it as painless for us as possible. He did a swift job of breaking out an ancient, hea y laundry sink and installing the new one. And after an incredibly hard, long day, he did an impeccable job of cleaning up. A total professional and very personable too!!!
Sakeek Caldon
5 months ago
Mike was very professional and knowledgeable. He was able to diagnose the leak and fixed it immediately.
This is the second time that I used service from them. On first occasion, service was fine though I felt on pricier side.This time, I wanted to get couple of faucets replaced as the old ones were leaking or broken. I was short on time and did not go out to find someone new and thought I will go with them again even though they are pricier, hoping I'll get above average service. However, I felt disappointed with the outside hose bib replacement, as the new install was loose from the wall and after having discussion with the technician at site, he was not ready to get it done properly. I told him that it was not loose before though leaking, but he was not ready to believe it and said that old one was also loose. The screws that he had to go with the new hose bib, were probably not suitable for concrete blocks, so the screws were not holding the bib against the wall. He offered to go to a store and find more appropriate screws, however would charge me extra for time. I find it very unprofessional, given their quote was already $1100+ to replace two faucets! I politely declined additional work, and I will find some good handy to take care of it.Needless to say, I'll find someone new for my future plumbing needs.
Miguel and his son Nathan arrived on time, both were very professional. Miguel checked and cleaned my shower drain and also showed me how to do it myself. He also discovered that my disposal was working after all, saving me hundreds of dollars! For that I am very grateful! I will gladly use this company again and request Miguel and son gladly, as well as recommend them to friends and neighbors. Thank you so much Miguel. Also a sout out to Kelly in the office, who was very helpful in getting me on the schedule in a timely (next day) manner.
Darcy Carrington
a year ago
We have just had the estimate for work we are considering having done. We had to keep changing the date as we were waiting for parts to arrive. This company has the respectful kind and professional employees. They accommodated 3 changes of date with courtesy. The plumber who came out was on time and professional. He answered all our questions. I would recommend this company.
Chad from Gene Johnson was so wonderful to work with when the sump pump of our house broke. He gave us many options at many price points, was super quick to get us on the schedule, and was all around wonderful to work with. He is also honest, and came back to put a finishing touch on the job he’d forgotten the following day when we would never have known the difference. Thanks Chad!
Ask for Miguel. For the recent work we had done, he was the consummate professional.He efficiently diagnosed the problem, clearly explained (to this layman) how he would fix it, and got to work. He also mentioned that he would be here for the day for as long as the job took. It was reassuring to know that he would not rush to fix things here because he was needed elsewhere.Miguel is also very personable and I enjoyed talking with him about family, home, and more. I highly recommend him and I will ask for him for future plumbing work.
Alan Regala
11 months ago
Based on my experience with multiple appointment cancellations, incomplete/incorrect diagnoses and charging 2-3x that of other experience plumbing companies, I'd recommend you look elsewhere.Long version:I called Gene Johnson because of their great rating on Google. I wish I had checked other review sites before selecting them, as my experience was far from great. My two projects for them were 1) fixing a broken hose bib pipe leading to the outside of the house, and 2) diagnosing and repairing a tankless water heater (inconsistent hot water).1) They had to cancel on me the first appointment. I think they just didn't have enough people on staff.2) They cancelled on me a second time. This time was supposedly due to a vehicle breakdown? I wasn't planning on giving them a 3rd shot, but when I called the water heater manufacturer to ask if they have recommendations, Gene Johnson was the first they mentioned, so I decided to give it one more try.3) The technician provided a quote for the broken hose bib pipe, and it was over $1250 (includes cutting open a wall but not putting it back). I ended up moving forward with it, not realizing it would only take about 2 hours- $600 per hour is WAY too high!4) The technician de-scaled the water heater and did their service and inspection. It came out to about $500/hr. When asking the technician about this, he actually said that's what they shoot for in the Seattle market. Wow.5) He said that the check valve needed to be replaced. He said it was located in a space that was hard to reach, requiring removal of several components to access it. He said that it would be a lot of labor to do this, and they wouldn't warranty any of the other components they'd need to remove/replace in order to access the check valve (cost = $3400). He highly recommended replacing the entire water heater (only 6 yrs old) for $7800.I finally did something smart and decided to get a second opinion. The other company looked at the unit and agreed it was the check valve, but noted that the valve is located in a different area that's very easy to get to. He spend about 3.5 hrs to fix it and charged $600 (instead of $3400), and he said they warranty anything they touch for 1 yr. Also, if they were to replace the unit, it would've been about $4k, almost half of what Gene Johnson quoted.6) It turns out that part of the cause of our issues was also that the built-in recirculating pump was not setup correctly. This was identified by the second company. The first technician didn't even look at that setting.I understand the concept of paying more to get more (i.e. service, expertise, etc), but the value was definitely not there for me.
I made an appointment after Consulting with three other agencies that had overpriced me I got confirmation right away after making the appointment that they would come out Friday at 12 to 3 and they would call 30 minutes before heading that way that Friday I got a phone call from Miguel the service agent coming out he was on time, professionally dressed with the logo of the company company vehicle and a mask for sanitation / covid. Miguel came and looked at my sink that was slowly dripping water and told me that it was a quick fix and that it just needed the little white plastic washer to be cleaned and replaced and you can find them at Home Depot for like a pack of universal ones for 3 dollars. He then said since we didn't have any actual Services done we didn't have to pay the fee but we still did anyways because he was very nice and he showed us pictures of his cute puppies. Thank you very much Miguel for simply showing us how to correct our issue with our sink that we have been struggling with for 6 months cuz we were scared that it would cost a lot more than $49. This will be my go to first choice plumbing company from now on.
I was in a real bind late in the afternoon and Mike T from Gene Johnson Pumbing was able to come out and quickly fix the leak.
Chad Hendrix was a great plumber and quickly assessed our problem and then laid out several options of how to fix it. He informed me of the pros and cons of each solution and then explained what he was going to do in detail. He was super responsive and arrived sooner than I expected. I really appreciated his professionalism and his positive attitude. He worked quickly and efficiently in the cold. We even figured out we grew up about an hour away from each other in the midwest. Thanks Chad .......Kudos!!! I would call him again!
Mike Ashford
10 months ago
I often use journeymen plumbers to plumb projects. For this bath plumbing there’s been now. 3 call backs. Plumbing leaked, was loose, and plumber asked me to test line because he couldn’t repair one of the water lines himself and asked me to do it. 4 hours and I foolishly paid him $3,500. Sound high to you for faulty work? I’ll never use gene Johnson again….
Justin Galicic
a year ago
While they were not able to fix my shower faucet (it requires a proprietary part that had to be special-ordered from the manufacturer), I appreciate their honesty and willingness to answer all my questions for the $49 minimum service fee. Ben, the plumber who came out, was very clear and up front. That goes a long way for me which is why I'm giving them 5 stars. Other leading plumbing companies I've used seem to try to hide as much information as possible from me in order to justify jacking up their rates. I will definitely consider using them in the future.
Lynn Goldstein
4 weeks ago
Very efficient, good breakdown of options so I could make the right decision for our needs.
Carrie Salters
7 months ago
Update 1/3/2023: My furnace stopped working and I used their online scheduler at 0730 that said there was an opening from 12-3pm today so I booked the appointment. I received an automated email saying someone would call me shortly. Around 0900 I had not received a call from them to confirm so I called them and found out they had not seen the appointment and their earliest availability to come look at the furnace was Jan 20th. Although the customer service agent was very apologetic and nice, companies should not use online scheduling systems if they cannot be fully supported. Very frustrating after such a great experience with them the first time.Unlike some of their competitors, a very friendly human being answered the phone and was able to send someone out to fix my running furnace the next day, at a lower price than the others who couldn't schedule it for a week. The masked, nice and professional technician quickly determined the condensation pump was running, got the pump, and fixed it the same day. They even took the time to get my hot water information in their system for future troubleshooting. Smart business model all around. Highly recommend!
Lesley Anderson
2 years ago
Our experience with Gene Johnson was excellent. They replaced a boiler system for us, along with water filtration system. The technician was remarkable. Jose was very professional and competent. He carefully read the specifications for the system and ensured correctness through repeated contacts with the manufacturer of the parts. In addition to his technical excellence, Jose was very hard working and stayed extra hours on the job to finish on time. He was always respectful and personable throughout his time on our job. He earned the '5' for Gene Johnson!
Miguel Rivera Ramos was extremely helpful and knowledgeable. When he walked in, he was very friendly. He got to work immediately and explained what he was doing and checking as he was doing it. He also provided me with some helpful tips to avoid future issues with my washer and shower temperature. Before he left, he asked if there was anything else I needed checked. I am extremely pleased with the service he provided and would recommend his services to anyone in need of a knowledgeable and honest plumber that does solid work.
Aaron W was a pleasure to work with. He was professional, skilled and left our bathroom in great order. The job was more involved than a straightforward install as repair and replacement of old piping and flange were necessary as well. We are very happy with the work performed and would use Gene Johnson again and highly recommend their services.
Very happy with the service and quality of installation. Gene Johnson uses a 1 hour time window for arrival which is much more respectful of the customer's time. Also one the plumber is on the way a text message is sent with the picture of the plumber and the ability to track them so you know when they will arrive. This is incredibly helpful and my first experience with this level of customer service from the dispatch perspective.I requested Jose Ruiz based on other reviews and his experience with installing the Flo by Moen. Jose is polite and quickly outlined what he would do and prepared a quote with different options with financing available. Once I decided he got to work and did a wonderful job and everything is very clean and compact looking.I am glad I found Gene Johnson and don't plan on using any other plumber in the future.
Gene Johnson Plumbing was able to come out and install a new hot water heater in an amazing turnaround time. Quality work, timely scheduling. Great all around experience.
Chad and his apprentice were the best! Explained everything beforehand, made me feel very comfortable, and did an amazing job with everything. Would highly recommend and work with Gene Johnson Plumbing again
Michael Hequibal
a year ago
We used Gene Johnson several years ago when we had issues with our plumbing. I saved their business card, so I gave them a call when we were having issues with our furnace not working properly/heating up the house.Pros:- They had same day availability and they were on time.- Reasonable diagnosis fee ($95)Cons:-VERY expensive. The estimate was about 2-3 times I was expecting. I was stunned to see the estimate of nearly $700 plus the $95 diagnosis fee.-Capacitor part cost $10, time spent to diagnose = 15 minutes; I googled average furnace capacitor repair and the range was $120 - $250. So why charge nearly 3x for a repair that could have been done in 30 minutes?-Furnace Service & Inspection fee of $253?!? Not sure why this charge was needed, especially when they were charging $379 for a $10 part. Gene Johnson's HVAC tech's repsone was that they need to inspect the furnace, make sure there's no gas, everything's hooked up correctly. Isn't this part of the installation / part fee?-Gene Johnson's HVAC Tech's response when I questioned them about their high rates and fees: Well we're in the Seattle area, everything is expensive, it's an expensive trade/industry, and a company won't last long if your rates are low.I didn't proceed with the repair. I told them that their price was at least twice of what I would be willing to pay. And I wasn't comfortable paying $379 for a $10 part and also for the Furnace Service & Inspection fee that I don't even think is a fair charge.Summary: I'd recommend shopping around for more honest companies that deserve your money.
We had a fantastic service and experience with Gene Johnson Plumbing and Heating and would absolutely use them again! The process from making the appointment to actually ordering the parts, installation and hands-free payment was super easy and efficient. The technician, Chris explained each step of what he did and got the job done quickly. He even cleaned up! Also the pricing was very reasonable compared to the other estimates. We really appreciate the job well done! Thank you!!
Amazing service is when every part of the service is exceptional. Kelly helped me when I called with my problem. Very patient and kind. Cody was my technician who explained the issue and was easy to get the job done. Thank you!
The technician named Wade and inspected two furnaces in the duplex home that I own and live in one unit. One of the furnaces had not been inspected in 20 years. He was fast and thorough and highly knowledgeable. He explained to me the purpose of what he was doing and the condition of both furnaces. The company scheduler was a little overbooked and they did not send him out until after the promised time, but I do not blame Wade for that. However, I think these kinds of delays are typical these days.
Victor Cisneros
a year ago
Aaron did a great job! Quickly diagnosed our leak and explained to us our options. Once we decided on the fix he quickly got to work. Highly recommend them!
Penelope Chuah
a year ago
Terrific service - truly can’t go wrong with these guys. Communicative from the beginning with a call to clarify need, text updates, and tracking of technician along with bio, and easy invoicing. Aaron was just the best - knowledgeable, hardworking and articulated everything very clearly to me. Highly recommend Aaron and will definitely be using their service again as needed!
Terrance McKittrick
11 months ago
John was super knowledgeable and worked incredibly hard to get both services done. On top of that he was great at explaining everything each step of the way. Plus, he was just a really nice guy and I appreciated that a great deal.
PJ was highly professional and responsive, and did a good job. He came out quickly and was on-time to assess a relatively complex water heater / radiant floor heating system replacement and repair. He took the time to explain everything he saw, and provided a thorough estimate with options. He performed the work in one day (replacing the hot water heater + faulty heat exchanger and leaking tanks, and re-plumbing some of the hard-pipes to fit the new tank -- but using flexible ends so in the future this sort of retro-fit won't be as intensive). Then he returned the following day, promptly, with a colleague to help assess why the heating system had failed to come on the night before after he had completed the work. The problem was fixed quickly and everything seems to be working great. While the work was not cheap, I greatly appreciate the professionalism, quality and responsiveness of this outfit. I would recommend them, and would not hesitate to work with them again.
We had a terrific experience with PJ! He was super helpful/insightful and professional. Fixed our toilet and it's working perfectly plus gave us a heads up about other issues we might experience down the road, created multiple work order options which were very helpful. Overall would highly recommend Gene Johnson and we'll be using them every time we need a plumber from here on out!
The outdoor faucet that attaches to the hose was leaking. Although he had to go get the parts because my home is 110 years old, he was able to fix it in a timely fashion. They also adjusted the window of time to fit my schedule better.
Chad did a fantastic job of setting up our fire pit, making sure we had the materials we needed (we hadn't) and that the underground gas line was in good shape. He was timely, clear, knowledgeable, and simply a delight to talk with. The guy knows his stuff and inspires confidence. We'll be keeping him in mind for future needs.
Natalie Dolci
9 months ago
Chad was fabulous! He was communicative, on time, flexible, and compassionate regarding the kitchen sink crisis. We will absolutely use them again. This group was organized and super timely.
Matt Brannock
11 months ago
Gene Johnson is just looking for your money, not your satisfaction. You're better off looking elsewhere.I asked them to come out and look at my radiant heat boiler which was occasionally giving an error code. I mentioned the error when scheduling and was told that it would be $100 to come out and diagnose, applied toward any further work.Once on-site, I'm not sure the technician did any troubleshooting before quoting $500+ to just perform the diagnosis itself. This fee would not be applied toward any fixes. I wasn't originally informed of any diagnostic fee beyond the original $100 and declined further work.One positive: They were responsive and on-time -- but who wouldn't be for an easy $100?
Deirdre Wilcox
9 months ago
Wade Young showed up and immediately put me at ease with his calm and kind demeanor. True professional who knows his stuff and answered all my questions. Took the time to help educate me on the system and situation. Awesome person and company.
Meghann Seiler
a year ago
Had Gene Johnson Plumbing & Heating service our tankless water heater (for the first time in several years), and our technician Aaron was detailed yet succinct in his explanation of what needed attention, his process, and total cost up front. He was fast, very polite, and kind when stressing that our system was pretty dirty and needed to be cleaned more frequently in the future. Would definitely hire for future plumbing needs.
Gene Johnson Plumbing came highly recommended to me, and now I’m a customer for life! This was a better experience than I could have ever hoped for. From making an appointment to turning on my perfect new faucet, I seriously could not be happier with their quality professionalism and service. I highly recommend them!
Gene Johnson sent a tech out same day to fix our gas boiler, as we were without heat and the boiler had sprung a leak which flooded our whole basement. The tech was knowledgeable and friendly, and got the part and work done quickly. Thank you so much for getting our heat back on so quickly!
Called Gene Johnson for some water heater maintenance and to inspect some issues we were having with noisy pipes. Chad was polite, respectful, and thorough. He explained everything he was doing clearly, and provided me with a good explanation of the issue and a variety of possible solutions.
Royce Ferguson
a year ago
Miguel Ramos was very professional, efficient and friendly. The cost seemed a little high, but the quality and workmanship appear worth it. That, and the scheduling and communication were excellent. So, I would use this company again. Ask for Miguel.
Cody was great. Showed up within the appointment window and was able to address our toilet and sink supply line leaking and replace the valves. He completed the work quickly and efficiently. Highly recommend and would absolutely use Gene Johnson again.
Felino Gonzalez
a year ago
I was concerned about how my two toilets were installed as I had done work to repair the subfloors of water damage, so I called Gene Johnson Plumbing & Heating to have them installed. Glad I did as both were not properly installed and it could have led to issues in the future. Cody, the tech, did a fantastic job. He explained all that was wrong and explained what he was going to do before he did it. I am confident the job is now done right and it was well worth it.
Johnny Grudzien
3 years ago
Our toilet soil pipe developed a hole. Once I contacted Gene Johnson Plumbing via their online appointment service I received a prompt response. They were able to come out quickly & give an estimate. Gene Jr. tackled the job. He was prompt, did great, clean work & completed the job at the low end of the estimate. Once completed, I was emailed an invoice with detailed photos of the repairs- a really nice touch. Gene even took the time to answer a few plumbing related questions about a future kitchen remodel & make some recommendations. We will definitely be calling him next year when the work needs doing. Thank you Gene Jr. & Emily in the office for helping us out.
brittany boushey
a year ago
Miguel was very kind and professional. The job was stressful, but he remained calm and collected the entire time. When it ended up taking longer & being more difficult than anticipated, he still gave me the price he originally quoted. It was very reasonable! Plus: he completely fixed the issue. Highly recommend!
Keith Eisenbrey
8 months ago
The technicians were polite, quick, and neat. They offered to show me how to do the repair myself, but when I get stuck they were gracious about finishing the job for me. I have nothing but good feelings about their work.
Lise Anderheggen-Leif
a year ago
I needed my sink strainer to be re seated. Nothing special and I had a new strainer. First quote was <500$. The technician was great and spoke with his supervisor. Second quote $300.It would be less than an hours work. This feels like highway robbery to me for the job. Maybe I will be surprised but I am thinking I can get the work done for under 200$.
Tim McClenahan
3 months ago
Came back and fixes problems right , no charge. Will use next time and recommend moving forward. Tim
Chad came out to perform annual maintenance on my water heater. Very professional and willing to teach. Diagnosed and presented several options on keeping my system and radiant heating operating at peak performance.
Madeline Misner
a year ago
Over the course of 3 weeks we had vetted a handful of plumbers for a rather complicated job on our 1918 home. Our plumbing issue was a pressure point for my husband and I, as the project seemed impossible and overwhelming for us - including the plumbers who previously inspected and quoted the scope of work. Many expressed doubts and frankly didn’t seem to understand how to approach or verbalize a solution. By the end of it all my mind was melting from frustration. In walks Chad from Gene Johnson. End to end he was incredibly articulate and communicative which instilled a great sense of trust and camaraderie. Ultimately he expressed that we had limited options but that it can be done. Chad explained benefits and risks guiding us through each potential. We were impressed with his analytical yet creative approach executing on our Frankenstein/Roman-era/antique/retro modern/dumpster-fire plumbing, I joke but it did not look good. Chad took the impossible and made it possible. He even finished the job quicker than expected, despite his meticulous attention to detail. Chad is a true professional and master of his craft. We are so great-full for such a positive and informative experience. We can’t imagine anyone else helping us in the future. Thank you Chad!
Chad Hendrix was the technician that came out to give us an estimate. He was very kind and professional. I believe he definitely went beyond what he had to and was honest with us. We are getting the estimate and will most likely go through them when we are ready to move forward.
Makda Woldekiros
a month ago
Chad did a wonderful job today. I am so happy with the work that was done.
Cecilia Gonzalez
a year ago
We had a great experience with Gene Johnson Plumbing & Heating. Dough Lapierre helped us replace a gas valve. He was knowledgeable about the matter. Also, he had a great attitude! I would recommend this company and their team. Thank you very much!
I had a leak in my boiler which was also at the end of its expected life span so I chose to replace it. Tu did an absolutely beautiful job in installing the new boiler. He went above and beyond making sure everything was up to code and installed perfectly, my boiler actually looks like a masterpiece that was skillfully designed. Tu and everyone at Gene Johnson were very helpful, I highly recommend them and maybe your be lucky enough to have Tu as you technician, although I’m sure everyone that works their has to be great.
Erik Youngren
10 months ago
Had a water heater failure. Had a tech out to evaluate the issue. He gave me an actual stated quote of $1500 to “fix” the old heater or $5k to install a new one. This water heater is used to heat a pool and is outside in a shed. I was told I’d receive and actual quote, which I never did. I installed the water heater myself for $700 including purchasing a new water heater.
Mike was on time and did great work. Very pleased with our new bathroom.
John helped with an issue in regards to my plumbing related to my toilet. He was able to address the issue and got to work immediately. He was friendly and did a great job even with my 1 year old bothering him. Would use GJP in the future.
Hate to give bad ratings but I want to warm people who are considering this company: they don't have cheaper replacement hot water tanks and they wouldn't give you any pricing until the technician is on site and the technician you get, is really a draw of luck regarding experience. My advice: find a small company where you can talk to the owner who is also the guy who will do the work for you, not an appointment setter. I told the appointment setter that this is an 890 sf rental condo. I told her the brand, model and problem my tenant was having and told them I wanted very basic replacement of it, nothing fancy. They wouldn't give me any pricing over the phone and I decided to go with them based on the good reviews here. Technician was prompt and courteous and after some basic inspection, told me the cheapest they would do was over $2000, haul away, installation and the heater itself. I declined. I called another chain water heater company who gave me a price over the phone which was $500 cheaper. I decided to call a small company and dialed ASAP Water Heating and the owner Mark did some diagnosis over the phone with me in between jobs and told me that I didn't have a water heater problem but actually had a leak in the pipe somewhere. He told me to save the money to get a plumber to start with. This was confirmed to be true later with an experienced plumber that the water heater was fine but I actually had a leak in the hot water pipe. The technician of Gene Johnson was in my condo and was presented the same problem but just waived it off and insisted on replacing the water heater. I would have replaced a perfectly working water heater and yet still have a very expensive leaky pipe problem to fix. Grace saved the day.
Lisa Abram-Profeta
2 years ago
Gene Johnson Plumbing was quick to respond, understand the problem we were having with our shower and set up an appointment straight away. Edwin arrived on time, did a very thorough inspection and Provided a Detailed and very affordable estimate. We called to set up the repair and were equally pleased to see Edwin arrive to complete the repair - he was fast, professional and super knowledgeable. I can’t recommend them enough!!Additional service from John on May 2021 and was again outstanding. On time, quick to assess the problem with our water line and offered us the most common sense solution at a very affordable price. John was professional, extremely knowledgeable and we couldn’t be more pleased with this service. Thanks Gene Johnson Plumbing!!
My service technician was Chad. He was courteous, friendly and he resolved the issue with my garbage disposal promptly. He also offered more info on future improvements to my plumbing including ways to detect leaks. I would highly recommend this company for plumbing concerns.
Enrico Montana
a year ago
Gene Johnson was called in to fix and upgrade the original install of the water heater and radiant heating system of my townhome. Wade led the full system revamp and did an amazing job with clear communication, follow up and stellar work.
Gene Johnson Plumbing was super helpful in repairing a water heater system. We were unfamiliar with the system and they were able to explain how everything works, and laid out our repair options very clearly.They were also very responsive and timely in their time to repair. Would definitely call them again for any issues
I called for emergency plumbing because my basement carpet was soaked and I thought it was a leak or burst. The dispatcher was really nice and able to get Chad to come out same day. Chad was thorough but not reckless, which I appreciated. It was clear he wanted to help but after assessing the situation carefully he was doubtful of a pipe issue and thought that the water might be seeping in from the foundation. He triple checked the meter, explained things clearly, and gave me all the advice he could on my options. He was also super friendly and even though he couldn’t fix the problem himself he still managed to help. Thanks chad!
Jordan Blackthorne
a year ago
Miguel was very helpful! There was no leak at the site it had been reported on our home inspection, so Miguel took the time (since he was there anyway!) to check every faucet and pipe in every bathroom and make sure everything was working properly. Really appreciated his attention to detail and I feel confident our home plumbing is in great shape. Thanks Miguel and team!
Stephanie MacLachlan
2 years ago
We damaged a pipe while removing a cabinet. Water dripping all over our newly installed floors. We called Gene Johnson and Marcus, an absolutely lovely plumber was at our house less than two hours later. He was polite, efficient, explained things perfectly, set our minds at ease, and gave us two options: a quick fix or the right fix. Having complete confidence in him, we chose the right fix. You know how it feels when you have a doctor that you believe to be honest, caring and competent? Like it's the biggest relief in the world? That was our experience from a plumbing perspective with Marcus. We highly recommend Gene Johnson based on our experience with Marcus. Thank you. Relieved and happy customers.
Marcus Rolland made a call on our home to repair a faucet installed by Gene Johnson Plumbing on a previous occasion. We also asked him to advise us on two additional issues during his visit.Marcus was extremely well organized and asked to be apprised of each separate issue, upon his arrival. He then, very systematically went about resolving each of our requests.He made excellent use of our time together, repairing the faucet and presenting us with options to resolve the other tasks, at a later date.We were very pleased with the results!
Heather Trestrail
a year ago
The professionals at Gene Johnson plumbing are second to none. Their customer service is amazing and they always have someone to my house within a day or 2. Miguel was my technician, he is helpful, throughout and always goes the extra mile. I won’t use anyone else.
10/10 service and quality! Miguel was extremely helpful, professional, and friendly! He went beyond and above for replacing my water heater. The whole procedure was very clean and organized. Definitely will come back in the future if I have any other needs.
Tony Martineau
2 years ago
We recently had our hot water heater replaced by Gene Johnson. They were very professional. We were very satisfied with the work. We then decided to go back for a PM check of our heating system. Again, they were very professional and prompt. Marcus was awesome. Completed in a timely mannerMarcus was also very friendly and knowledgeable. Let us know about the filter and the how to maintain. We will use Gene Johnson going forward with all of our future needs. Thanks again. You guys are all awesome. Tony
Second time for using Gene & Johnson service. Good service as before. John is able to quickly root cause the issue in my tankless heater and or provide the fix. Meanwhile he also gives many professional advices on maintenance and answered many of my questions.
Fantastic service! We noticed a leak in our water heater at 7pm at night and requested service for the next day for between 10am-12pm. Got a call that a service technician was able to come early. Marcus showed up before 10 and got right to work looking at the water heater. Given the existing one was 25 years old, really the only option was to replace. Marcus was able to do the replacement the same day and gave us a few options for the repair. In all, it took about 4 hours from showing up to completion. Marcus showed us how to change the temp and about other features. All in all very happy with the service provided and felt it all was a fair price. Here's to many years of hot water with no leaks! Thanks so much Marcus and Gene Johnson Plumbing!
Shelley Gibson
a year ago
So far, great. Jose came and tried to fix our malfunctioning tankless water heater. He was prompt, polite, masked, and put on the booties to protect our floors and carpets. He took photos of the situation, researched some answers and options, and presented us with 4 different solutions to our problem. Very professional, seemed well educated in his subject. We chose one course of action and he will come back on Tuesday for the installation.
Matthew Johnson
a year ago
Chad from Gene Johnson was prompt and helped explain the options for repairing my leaky faucet. He was able to provide a quick fix while providing the details I needed to know to determine when I’ll need to replace the faucet. Would definitely recommend them!
Brought Jose in to fix a broken tankless water heater. He guided me into making an informed decision to replace the entire thing because it was installed incorrectly by the builder and seemed a band-aid fix wasn't going to cut it. His work, skill, communication, and responsiveness is another level. Could not recommend him highly enough. The final product was a work of art.Based on the reviews of Gene Johnson, I didn't shop around, so I don't know how they compare price-wise. It was expensive, but as they say you get what you pay for and the work is top notch.
When we purchased our home we knew our hot water situation was an absolute mess. Still, we were stressed when our hot water went out and we found out we needed an entire new boiler system. We got a few quotes, and immediately felt comforted and understood by Jose. He was a dream to work with, explained everything completely, and left me feeling understanding of the service that we needed to have done. Our project took two days, and we barely even knew he was here although he worked for hours on end. He even dealt with our grumpy old dog with so much grace and understanding. The receptionists on the phone were friendly, but Jose was the real showstopper. He is awesome, and the work he did looks great! Can’t recommend these guys enough!
Jose V and John F were extremely professional and very communicative throughout the entire process. We had a leaky water heater and old pipes causing water flow to be extremely low. They were able to identify the problem and find solutions within minutes of their review. The company was quick to booking an appointment for us. And Jose was nice enough to have us check in after the appointment that the water was working fine. Thanks so much for the professionalism and impeccable quality of work. Highly recommend this company to my fellow neighbors in Greenwood.
Excellent service. Very professional. We will definitely recommend this company to friends and family.
Marcus Mazzaferri
2 years ago
The team at Gene Johnson did great work installing my new gas furnace in my small apartment. They were right on time, got the old useless furnace out of there, and successfully got my new one in. Can't begin to explain how nice it is to have good heat in December. Kyle, Gene Jr. and one other fellow were all professional, knowledgeable, and reliable people. I had a few questions about the new furnace and they explained everything I needed to know in terms I could understand, and with patience. I will definitely be using them again. Thanks again guys!
On time, informative and completed work in a timely matter. Would use this company again. The schedulers are great and we’re able to have a plumber come a day earlier to fix our broken pipe. Miguel Rivera Ramos was very knowledgeable and did an excellent job. He helped with an additional plumbing issue we had without hesitation. This was our third time using Gene Johnson Plumbing and I will not use any other company.
We found Gene Johnson initially to diagnose irregularities with our tankless water heater. I really appreciate their organized dispatch service, the text notifications and tracking to let me know how far away they are. Kyle arrived on time and was very professional throughout the process. I needed to involve home warranty but Kyle was patient throughout all of the calls. I also appreciated the diligence with wearing masks and shoe covers around the house. I had such a good experience, I fired our other plumber (who cancelled on us 3 times prior, and set up another appointment with Gene Johnson to identify cause of our bathroom leak.
They were prompt, professional, informative, and knowledgeable. They were great at explaining what they thought should be done and why in a way we could understand. And gave us lots of options at varying price points. Definitely recommend!
George did my annual plumbing and heating inspection, including furnace cleaning. He was a delight to work with: professional, a clear communicator and thorough. He also has a very interesting background that gave me good confidence in his experience and knowledge.
Miguel and Aaron were fantastic! I just moved to the area and needed to replace my water heater. Since Miguel came by to assist, he answered any questions I had about the plumbing in the house. I also double booked cleaners and he went above and beyond to ensure they had access to water while he did the installation. Best plumbing service I’ve ever had. Definitely will use them again.
Responsive, professional, and quick. Xavier was great! We were impressed and will use Gene Johnson again in the future!
Ronan Bennett
11 months ago
Chad Hendrix is person you want in your home performing diagnostics on the plumbing! Chad and team are very polished, polite, and thorough. GJ is very fortunate to have Chad and they should most certainly retain him for as long as possible. Chad checked out each possible scenario until he discovered and corrected the problem. Thanks Chad and Gene Johnson! You’re my family’s plumber.
Very prompt and professional service. Our technician Gene came out and did a thorough inspection of our issue, explained all of our options to us and helped us making a decision. I would deff recommend them for any plumbing related needs you might have.
I had a really good experience with Jose from Gene Johnson plumbing. This is the 3rd time we have used them and I'm very satisfied and refered them to my father as well. Jose was really through, took his time and did a good job. I felt like he really cared about this job and work he was doing. Very professional and made sure he and assistant wore masks the whole time. The company is really good about communicating, reminder info, text when plumber is on the way and also follow up. I will definitely be a return costumer.
As always Adam, and now Doug, are super caring pros that always put quality and excellence first. We have three properties and use Gene Johnson Plumbing and Heating for installation of new equipment (like our wonderful new tankless hot water system) and maintenance for yearly September check ups to make sure everything is ready for winter.At the end of our service today, Doug made sure we walked around the house together to make sure everything was working for Fall and Winter and also taking notes for some upcoming projects for next year (Like a new hose bib for my wife's garden area.)This company does a great job and makes sure everything is to your satisfaction.Thanks Adam and Doug!
The total cost for replacing a couple of outside hose bibs that had been damaged due to freezing was quoted over $3100 including 4+ hours of labor. This does not include the drywall repair that had to be cut to gain access to problem area.My online research shows the exact same hose bib sells for roughly $50 at Amazon but the invoice said $670 each.Enough said. I'll let you do the math and decide for yourself if this is whom you want to work with.
I was able to get an appointment quickly and there was good communication from the company prior to its start. I received a little dossier on my plumber as well as tracking information so I could see when he would be arriving.Plumber (John) did a great job tracking down the source of the leak and explaining the issue to us. He followed COVID safety guidelines (mask) and cleaned up the area when he was done.Would use John and Gene Johnson Plumbing again in the future.
Fabulous customer care and service! It was so easy to request an appointment via their website. We had the privilege of having John F. locate and repair a leaky shower. He was professional, efficient and really went out of his way to locate and repair the leak. And the pricing was very fair and reasonable. We will definitely recommended Gene Johnson Plumbing to friends and neighbors.
Jonathan Whiting
a year ago
My service tech, Aaron, arrived right at the start of the time window we were given and helped diagnose the tangle that is our water heater setup. He also installed a new faucet without needing to first remove the 3-compartment sink from the wall, which saved us time and money. Overall a good experience!
leslie campbell
2 years ago
Marcus and Matt arrived on time, covered my cork floor carefully and did an outstanding job servicing my gas furnance and installing a new water heater. They answered all my questions before and during the job. They explained all the details of the new water heater carefully so I knew what to expect. They reprogrammed my automatic thermostat and assured me that they were available for any questions. Gene Johnson came highly recommended by my neighbor, who had many years in the construction trade,and lived up to their reputation. I now understand why they have been in business for many decades and continue to be the company to contact .I am extremely pleased that I hired them and will continue to recommend them to my neighbors and friends.I will be using Gene Johnson for all my plumbing and heating needs in the future most definitely!!
Julie Rideout
2 years ago
I love Gene Johnson Plumbing and refer them to everyone.My most recent experience was with your plumber, Marcus. I had been putting my much needed repairs off during this COVID period of time. But, I could no longer wait since the handle broke off from my kitchen faucet. 😊Marcus was wonderful, he was so helpful and professional. I had not being using my bathroom sink because the faucet was broken and leaking. I thought that I was going to have to replace it and he fixed it!!!! He then replaced my kitchen faucet with a beautiful new fixture and all with a smile.He was thoughtful about the cost of everything, always making sure that I understood what he was planning to do.Thank you Kimberly and for the company that you and Dennis have built and the staff that you send into our homes.I was so happy that day.
JP was great. He was super personable, professional and got the job done fast.Corey was super professional. 2nd service with Gene Johnson and this time they installed a new hot water heater. Corey was really patient, thoroughly explained all of our options and then provided the installation the same day.
Roberta Foster
2 years ago
Rodrick Patel was very professional and friendly. He went right to work and determined that our furnace needed cleaning. That’s it ; simple fix. He also showed us an alternate place for our furnace filter so we don’t have to change the filter with a two floor drop below it. Safety first. Yeah!Also, Jose did a job for us a few months before replacing our water heater and replacing a leaky faucet. He also was friendly, professional, and did an excellent job.Very happy with the techs at Gene Johnson.
We run a small business. We were wanting to install a very basic bottle less water dispenser at two offices within a mile of each other. This water dispenser (which we had already purchased separately) came with a YouTube video of the simple installation process (not rocket science), however, installation without running tubes across counters would potentially need a small hole drilled into the countertop to run the tubing and connect under the sink. The work had to be done by a commercial plumber for building management to allow the installation and guarantee of the work since drilling might be necessary. When we reached out for an estimate, one would not be provided by phone, even after sending them all the information on the specific dispenser we wanted installed, including all specifications and parts ($10 part at most from Lowes or HD) which may be necessary to install based on the sink set-up or if connecting to an existing ice maker. We were told to book an appointment to just assess the work (cost us $230). So fine, we scheduled the appointment for estimate. They also said they would need to be paid in advance of the work being done to be able to provide the documents building management needed to approve the installation. It literally took them 3 minutes to look under the sink and tell us that yes, a hole would need drilled to run tubing (not new information) and no alternatives options were given. I should also mention they were 30 minutes late after their 2-hour window and we were the first appointment scheduled that morning. The quote we were provided was ASTRONOMICAL!!! I believe because we are a business, they thought we would just pay whatever they threw at us. By the time they had assessed both locations to install both units only one requiring a drill we were quoted over $4000!!!!! They kindly offered to do the installation right then and there trying to pressure us to quickly pay them for the job. Looking at other people's negative reviews I am blown away that other people were being quoted $4000 to install brand new water heaters or having pipes replaced, while we were quoted $4k to plug a tube under a sink (a 30 min job at most). I could barely keep a straight face as they presented this estimate to me. Needless to say, we did not obtain GJP services. We were able to run the tubes under the cabinets secured with clips and connect to the water lines under the sink (not an option provided by GJP). Including the one additional part from Home Depot ($5) we paid $275 for installation of both units, which was pretty much what we paid GJP to give us an estimate. These people obviously make their money on price gouging and taking advantage of people who have no plumbing experience. I would strongly advise not using this company and if you choose to, I suggest following up with another reputable plumber for a second opinion. Highly disappointed in their shady business practices. There is NOTHING that could have justified the price quote we were given for such an insignificant job. Caveat Emptor (buyer beware)
Gene Johnson was recommended by my next door neighbor. Jose was very thorough and explained the issues he found with our water heater to us. He made several recommendations and did high quality work. Jose was polite and incredibly professional.
Elizabeth Fiattarone
2 years ago
We really appreciated the great customer service starting with our first telephone call, the dispatch people and then the plumbers that came out, Jose and Rene. Everything went really well and they were able to get to us pretty quickly and finish the job the same day. The work was excellent with some thoughtful touches such as changing the drains under the sink to be on the side so it gives more room for storage. Very pleased with the work and the pricing. Elizabeth
My hot water tank went out last night. I called Gene Johnson Plumbing this morning and they had a technician out at noon. He installed my new hot water tank in just a few hours. Same day service! Kyle was friendly, professional, and followed all COVID protocols. He swapped the tank out in no time and cleaned up the mess! Definitely a 5-star rating!
I used Gene Johnson Plumbing & Heating for a new furnace installation. They were prompt, professional, clean, friendly, and did great work. I'd happily use Doug & team again, and can confidently recommend Gene Johnson to anyone needing plumbing and heating services. Thank you for the great work!
We worked with this company for both a large plumbing replacement job (with Gene Johnson Jr.) and later with the installation of our kitchen faucet, garbage disposal, and shower head (working with Diego). We had a great experience on both accounts, and really appreciated the thoughtful rates, promptness, and friendliness of their employees. Our plumbing systems look great and we will definitely use them for our future plumbing needs!
Had a great experience with Gene Johnson Plumbing, from my initial phone call to the installation of my water heater by Jose. Jose was super nice and very knowledgeable and efficient. He also kindly checked out my elderly condo neighbor, Betty's water heater, at her request, and recommended both of us get new heaters, as both of ours were well over 10 years old. Both Betty and I were surprised that we got our water heaters installed the very same day Jose came out to inspect them. It was the easiest appliance installation experience I've had, and I felt very confident it was being installed correctly with no problems. Betty was also very happy with her experience with Jose and says she would recommend Gene Johnson to anybody who needs a new heater. I second that!
Absolutely amazed at the prompt service.I placed a call at around 10:30 in the morning inquiring about a few minor repairs in my house.Within an hour Miguel Rivera was at my house taking care of these problems.I am incredibly impressed that two of the issues were simple fixes that a less honest plumber could have charged me an arm and a leg for. It really is a privilege coming across contractors with morals and integrity these days.Miguel is an asset to the company and I would welcome him back into my home anytime
Julie Hiebert
2 years ago
What I loved about this company is how well informed I was kept - appt confirmation, reminder plus a great text message with technician picture/profile.Tech arrived, introduced himself, and did a thorough inspection. He explained the issue & various options. I felt respected & well informed about next steps.My furnace had a serious problem - I feel a lot safer now - happy for the knowledge/information. I plan to use this company again and highly recommend them!!
Warren Etheredge
a year ago
As with all Gene Johnson technicians who we have worked with, Ben was congenial, professional, considerate and efficient. It’s hard writing big checks but it’s easier and certainly reassuring when you know the job’s been right and the experience is painless.
Greatly inflated prices. They quoted me thousands of dollars per hose bib replacement. Thankfully I got a second opinion from a reputable plumber I have worked with before who was able to complete both hose bib replacements and another larger repair for 1200 same day.
Travis Lowdermilk
2 years ago
We had Jose C. visit our house to install a water spigot on the side of our house and also evaluate some copper pipes under our home. A previous plumber had come out and told us we had pipe cancer and showed us pictures of corrosion on the pipes. He suggested that we get a completely new, whole house, line installed - to the tune of $21,000.00As you might imagine, my wife and I were concerned and decided to get a second opinion.Before Jose came to the house, we already knew we were dealing with a professional. My wife received a very nice message from the company, detailing who Jose was (it even provided his personal story of how he was from El Salvador!) and when he'd be at our home.Jose was provided incredible service. He was polite and empathetic to our concern. He did say that we had corrosion on the pipes, but he felt that going with a whole house install might be excessive. Instead, he suggested that we could install a Mohen Flo system that could alert us to any potential leaks. What a great solution that didn't ignore the problem, but also helped us sleep at night!He walked us through everything and, while the price was a little higher than the previous plumber, I was willing to pay because I trusted that Jose would do good work.I was not wrong. He did an outstanding job installing the Flo system and installing the water spigot on the side. The work was clean, looked great and he even added some extra touches like turn off valves to make it easy to shut off water if we needed to.Our family will be choosing Gene Johnson and Jose for all our plumbing needs in the future.
Needing a plumber is never good news, particularly the week before Christmas as Covid cases surge! Tu arrived on time, explained that he was vaccinated and used a double mask while he spent the entire day working. The problem was bigger than expected. Tu explained my multiple options, cost, and waited for me to consult with a contractor friend on the phone so he (Tu ) could answer questions. Tu was patient while I processed the bad news and worked quickly and efficiently. I have already recommended him to friends and family. He made a bad situation bearable!
My plumber, Chad Hendrix, was professional, knowledgeable, respectful; he presented a clear plan for going forward and inspired me with confidence for a successful outcome. I am delighted with the completed job. Chad will be my plumber for life.
John with GJ Plumbing was incredibly helpful addressing the issues we had at our home. He was able to work through the list of items quickly and provided informative guidance for other things I’m planning on doing myself. As a new homeowner, it was fantastic.
Very good experience with GJP. Technician showed up at the beginning of the arrival window and was able to complete the job in a very reasonable amount of time. Diagnosed the issue quickly and had the parts on-hand to complete the repair.
Marcus got our water heater up and running again, quickly and, from what I could tell, properly. As a woman, I really appreciated having a repair person who didn’t insist on speaking to my husband, and who didn’t question that I’m the person in the house that repairs things. He even took the time to get our circulating pump reset to our schedule and showed me how to do some minor maintenance things myself. Genuinely appreciated his kindness and thoughtfulness, and 10/10 would go to this company again.
Chris Raymond
3 years ago
The service we received from Gene Johnson was top notch. Kyle came at the scheduled time to perform overdue maintenance on our tank-less hot water heater. He was polite, informative and performed the necessary tasks with competence and care. He showed me before-and-after pictures of various filters and parts that clearly demonstrated the work he had done. It was an excellent experience and we will be working with Gene Johnson in the future. Thanks!
Even though Mike wasn't able to completely fix the problem, he clearly explained what he thought the next step should be.
Brandon Schnierer
2 years ago
Work was done promptly, correctly, and with care. Our tech, John was knowledgeable and friendly. Bill was big but they let me know the pricing at least twice before I had to pay. Also, what good plumber isn’t expensive? I’d recommend these folks for emergency/24 hour service, regular repair, or new installation.
A week after moving in, I noticed a leak coming from a bathtub. Chad was dispatched to me and was able to walk through what happened and how we would go about fixing it in great detail. Additionally, he was able to identify what needs to be upgraded to bring our plumbing into the 21st century. Really glad Chad demystified the issues and put together a plan to prevent further problems. Looking forward to the next step!
We had an expansion tank and pressure regulator installed as the water pressure coming into our house was too high. Jose did the work. He was very knowledgeable, skilled and friendly. He explained everything to us thoroughly both before and after the job was complete. He protected all the work spaces and cleaned up beautifully afterwards. We were very pleased with the job and Jose’s services.
We have had very good experience with Gene Johnson Plumbing & Heating. Our water heater broke and we lost both heating and hot water. So we found them online. The scheduling was smooth. Brandon and another guy (sorry did not get his name) showed up on time (8 AM) and evaluated the issue very thoroughly. He then proposed 4 solutions and explained the difference with patience. We ended up deciding to replace the old water heater with a tankless solution. So they went back to get the machine, pipes, and other parts. They were back before noon and worked 8-9 hours straight to get the job done. At the end, the new heater and all the connecting pipes looks great. They did test, explained how to use the heater, cleaned up the garage nicely, and made sure we asked all of our questions. Overall it was very pleasant and easy to use their service, and we were glad to have heating and hot water back.
We had a non-urgent, contained leak but were able to get next-day service. The service person, Roderick, did not arrive within the scheduled window, which was reportedly due to emergency calls that were put ahead of me. When he did arrive a couple of hours later, Roderick was very professional and properly attired for safety and cleanliness. He determined the problem and gave us three options for repair, with clear explanations and with prices. He then quickly made the repair and provided advice before leaving about keeping our pipes in good working order. He declined my offer of a gratuity.
Uriah and his team did an amazing job installing my new on-demand hot water system which also supplies my in-floor heating. They also added a new water filter which has made an incredible difference. They may cost a bit more than others, but they are worth it. They guarantee their work and follow up after installation with any questions or tweaking that may arise. Professional, courteous, prompt and extremely knowledgeable. I would use them again in a heartbeat.
Marissa Keech
2 years ago
I found out Friday morning that my water heater had been leaking- and not only did Gene Johnson send someone out ASAP, they were committed to ensuring I had a solution the SAME DAY. I had my old water heater removed and a new one installed with it a matter of hours. I worked with Carl, who was absolutely amazing! He was incredibly informative and was happy to answer any and all questions I had throughout the process. Gene Johnson makes sure their customers are the focus, so Carl was dedicated to whatever I needed for the day— which meant I could finally also get some pesky plumbing done on an upstairs bathroom! In the end, I opted to replace a toilet as well as my water heater.Carl carefully explained all my options and helped me pick the best. Ones for me.I couldn’t be more happy with the service he and Gene Johnson provided. They’ve earned a lifetime customer from me, that’s for sure! Thank you again :)
Jose with Gene Johnson did a great job on our broken drain pipe. Showed up on time, completed the work quickly, and the quality of work was great. I also bid the job to multiple plumbing companies and Gene Johnson has the best price.
John did a very thorough inspection of the many leaks and issues that need attention in my home. He was courteous, answered questions knowledgeably and worked hard to create different quotes for options to get our various projects done.It didn’t occur to me that they do heating in addition to plumbing until I read it on the work truck parked outside my home. We had been meaning to have our heater inspected and were happy that John was able to look things over in addition to the plumbing inspection. At the end of the visit we had quotes for all our plumbing and heating needs. We really appreciate having options and choices for how to solve our heating and plumbing problems.We haven’t had any actual work done yet but so far we are impressed with the service this round. We had the same company come out a year ago for other plumbing problems and it was very expensive but the work was top notch.
Carly Stilson
8 months ago
Mike was extremely professional and helpful! He was very patient and helped me figure out the best plumbing options for my needs within my budget, I would highly recommend him!
Service was great! We had our furnace diagnosed by Kyle. He was punctual, professional and was able to find the issue and have it repaired all on the first visit. He walked me through the work he did and even provided photos. Would definitely recommend this company and will use them in future should we need to.
We had a mysterious pipe sound, and our plumber, Marcus, not only figured it out but solved it within minutes. We also had a bigger issue - a hot water heater venting problem that's we've been enduring for months - and he used great plumber wisdom to come up with an affordable solution we could do ourselves. He also gave us insight on our next hot water heater - and how not to rush the fix. Marcus was personable, punctual, and kind. We will for sure use Gene Johnson for all of our inevitable plumbing and heating issues to come. :)
We had Cory repair our shower faucet. Cory was very nice and professional. What's important to me is for technicians to come with personal protective equipment, especially shoe covers, and Cory came with all equipped. He knew what he was doing and the faucet was fixed so quickly. What I like about Gene Johson plumbing is that they text you appointment confirmation with the profile of the technician so you know in advance who's coming. I gave 4 stars because even with an appointment you still need to accept the appointment on the day of your appointment for a technician to actually come. My appointment time was 8-9am and I was waiting for them without know that I was supposed to confirm the appointment. I didn't check my phone until after 8:30am, so the technician ended up coming later than my appointment time. I don't think it's necessary to wait for my confirmation on the day of service when we already made and confirm the appointment before. Other than this, overall, I had good experience with Gene Johnson. I would call them again for plumbing issues.
My plumber Adam was wonderful to work with. He had great attention to detail and he was really informative and took time to explain complex problems to me in a simple way. I was pleased that he was able to fix my water heater the same day, but there was no sales pressure at all. I am very happy with the service they provided and I would highly recommend.
Matt Jacobson
2 years ago
I used Gene Johnson for a water heater replacement. Could not ask for a better experience. First - they showed up on the day of when other Plumbing companies needed about a week of lead time. Second, Cory was very thorough in his work and explained what he was doing the time. Also very friendly technician and easy to chat with. Would absolutely recommend them 5/5
Eric Van Aelstyn
2 years ago
With our hot water temperature fluctuating, we turned to Gene Johnson Plumbing for help and they did not disappoint! Our technician, Adam, was incredibly friendly and knowledge. He followed Covid protocols throughout his time with us and walked us through everything, explaining what was going on, why it mattered, and how he was proposing to fix it. He was able to fix it all in a day - we are grateful!
Gene Johnson did a fantastic job plumbing in my entire home remodel. These guys are a great family-run multi-generational business with friendly, quality service. Not only did they do perfect job in a timely manner, they also took the time to educate me about home maintenance to get more years out of their work. I recommend them very highly!
Corey arrived promptly to check out a leak in our unit. He was friendly, professional, and communicative. I asked him to take a quick look at our garbage disposal on his way out (which had been leaking but I hadn’t put in a work order for yet) and he ended up replacing it for us as it was about a year expired! We’re so thankful he took the time out of his day to stay longer than he had anticipated to help us with an unrelated problem. I’d highly recommend Gene Johnson Plumbing, especially if they’re able to send Corey.
Zooey Kitty Kat
3 years ago
My goodness! I had a plumbing issue and they were there within 2 hours of my call. The technician that came out was extremely professional. He was able to diagnose the issue and fix it in an hour or less! Very knowledgeable person!! A very cool experience in general. Highly recommend these guys. Ryan Heafy was who I dealt with and he was fabulous.
We called for a technician to help connect a gas grill to an exterior gas outlet and provided details regarding the specific size of the part needed when making the appointment. Upon arrival, the technician quoted $700 for him to obtain the part and connect it to the grill. We did not take this option (for what was anticipated to be a $20 part), but were still charged the $49 visit fee, for no actual work rendered. We will be using an alternative company for future needs.
This business is a con! When we called, we explained we needed help with a clogged toilet (a snake) and to check for ghost flushing. The woman who answered didn't know what ghost flushing was. She laughed. We explained the same to the plumber who came. He said he didn't bring a snake with him and would charge over $200 for that anyway.He did bring his tablet to look up his scripts and high prices. We kept repeating that our main concern was the clog while he opened with the script about replacing the whole toilet. He was probably just following his training. We paid $50 for his trip.Notice, the owners only respond to the good reviews. Save your money for a business with integrity.
We had Gene Johnson Plumbing come install our commercial appliances at our new tea & coffee shop - John F came by to complete the service and he was wonderful! He gave us honest guidance and advice on what needs to be done and he took the time to get things not only right but put effort to arrange the pipes and turn off switches to ensure efficient operations later on. I would definitely hire G&J plumbing again. You won’t get rock bottom prices for the service, but if it’s something important like this then I’ve learned to not go for value pricing - you’ll end up paying more to fix shoddy work from other places that are cheaper.
Jingjing Zhang
a year ago
The technician Marcus mentioned that he can give us a detailed quote after he reads the instruction manual from the manufacturer. We paid him for the visit and he never got back to us on the quote. In addition he estimated based on his past knowledge that the work will probably take an hour, and the cost will be about $800. Very overpriced and I wonder if I should request a charge back from my credit card company since he never gave me a detailed quote besides a sky high price for 1 hour of work.Stay away unless you want to pay $800/hr
Gabriel M Pollak
6 years ago
My experience with Gene Johnson was very positive. They offered me competitive pricing with warranties and were quick to return calls. I was also able to schedule work quickly. Most of all, I'd like to commend Rodrick P. He is thorough, attentive, and a pleasure to work with. He works efficiently, but will also patiently answer any questions you may have and works with you to find the best solution for your problem. Thank you to Rodrick and Gene Johnson!
My wife and I were very pleased with Ryan's service. We initially received a hefty water bill and discovered there was a major leak on the main water line outside the house. We received quote that was doubled what Gene Johnson could offer.Ryan H with Gene Johnson and his crew were courteous and professional. He kept me updated every step of the process (which apparently some prefer not to but I do). The job turned out to be a lot more challenging due to the design of the foundation. Ryan still honored the original quote and got the job done! It is a huge relief to a young family with two kids and I was glad we didn't have to pay double the amount for some big name company. Highly recommend them! At least get them out to give you a quote.
Had a small plumbing issue that was beyond my skill set so I called Gene Johnson to schedule an appointment. As a Service Partner I didn't have to wait long, in fact from the time I called to completion was under 2.5 hours, a project that may have taken me all day even if I knew what parts I needed. The technician Josh was personable, professional and had a good sense of humor. He took care of the problem and cleaned up in the length of time that I had spent that morning researching the issue on line. Now I had the rest of the day to devote to my already scheduled projects.
Joshua Kemper
3 years ago
For this visit Jose came by to help us figure out why our newly installed disposal was making our entire kitchen sink shake. He was awesome! The problem was super quick and easy for him to identify. He used the opportunity to show me how to do what he did to figure out what was going on. He was professional, fun, and definitely a technician we'd like to have back to help us in the future.Previously, we had Ryan, also from Gene Johnson Plumbing & Heating, over to help us figure out what was wrong with our kitchen sink. We ended up needed new piping, new disposal, and a new faucet. Ryan installed all of that for us and he was great. Ryan would definitely be someone that I would want to work on any future projects for us.
Joanne Lipson
2 years ago
Had several plumbing jobs completed by Jose and Jesse early last week. Everything's still working as desired. This is at least my second great experience with Gene Johnson Plumbing. Promptly got an appointment. Received immediately an e-mail confirmation. Notified me by text when they were on their way with a photo of who would be knocking on my front door. Came on time. Came prepared to do the job and protect the working area from soil or damage. Were not stressed by another job waiting in the wings--they didn't get scheduled for the next one until mine was done. Saw some things that could use minor repairs, and took care of them: like a loose bracket for the hand held shower that they tightened up for me. Price quotes were considerably less than another company some two years ago. The next repair/replacement in the plumbing department will go to them. Jose seems very knowledgeable and explained things well for a mechanically challenged mind.11-19-20 Gene Johnson Plumbing returned for another plumbing urgency: Marcus unplugged bathroom sink. Same good service scheduling and reporting for the work. Professional, unhurried but efficient, congenial plumber.
Aaron was on-time, professional and courteous. The new pipe works great and is leak free. He provided several options for a new water heater that we are considering. I highly recommend Gene Johnson plumbing.
Very friendly and professional (work/clean-up) and efficient/prompt. PJ Straight took time to explain the problem and what needed to be done, suggesting the best choice of several options. Appreciated have the clear photo and background of repairman via text, felt more secure when opening the door! Would happily recommend!
Rodrick was friendly, kind, courteous, honest and helpful! He was able to figure out the exact issue and explain it to me so that I could understand my options. It was a big job so he brought Hugo with him and together they were able to finish everything quicker than expected! They were both very skillful and professional and I was so happy with the result. I’ve used other major and minor plumbing companies in the past but have never had as positive an experience as with Gene Johnson and I will definitely be using them again for any future plumbing needs!
Courtney Webster
2 years ago
We had a week of bad luck, starting with a plumbing problem and ending with needing our water heater replaced. Gene Johnson handled it all! The booking and service experience was great. We were able to get them in quickly and happy with the service.
Kathryn McLean
3 years ago
I unexpectedly had a major water main leak immediately after moving into my new home and managed to schedule an inspection for repair estimates a few days after the issue was discovered. I really appreciated how punctual Jose and Rene were when they showed up for the initial inspection and, after we agreed to the work, they ended up finishing the replacement of my water line a day ahead of schedule. Jose was really friendly and gave me clear expectations for what needed to be done and even was considerate to my plants that had to be moved for the work to be done, which I really appreciated.
I used them to fix my thermostat, as my heating & cooling was not working when i tried to install the new google nest. I called them as it was freezing. When i spoke to representation, they told me the visit fee is 49 bucks + repair charge. They HVAC expect came and looking at the system itself without diagnosing the problem he told me that what would be the charges that was $673, he also told me the representative gave me a wrong quote and the diagnostic will cost me 95 bucks. As my home was out of heating i do not have other choice but to go with them. My furnace is installed in the crawl space so i couldn't go in with him to understand what he did. The service engineer told me that his boss will talk to me next morning, but no one even have a curtesy to call and explain what all those charges as about. I hope they can improve on their process to not RIP off people who are in need for service. I would never recommend anyone to use this service.
Jose from Gene Johnson came out to help this morning with an issue that another local plumbing company had been unable to fix. He was friendly, thorough, very skilled and very quickly identified and repaired the problem at a price that was significantly less than expected. Over the years, it has been hard to find a good plumbing company in Seattle and now that we have had this amazing experience with Gene Johnson and Jose, we will be coming back only to Gene Johnson....
Jeremy Pettibon
a year ago
These guys are great! Our water heater quit on Friday morning, and I was thinking there's no way we're getting somebody out today - we'll be without hot water all weekend... But Gene Johnson managed to get somebody out early afternoon. They got the hot water going and then came back a couple of weeks later to install more warranty parts that weren't in stock. Really courteous and professional staff from scheduling to techs - and I love their communications; each step of the way I had an email updating me with who was coming, what they did, how the costs broke down, etc. Totally recommend!Edit: I had GJ out again last week to repair the same water heater (combo boiler). It was actually installed incorrectly back in 2015, which likely contributed to multiple failures. Anyway, Chris, the the tech, was able to make a temporary fix, then gave us a quote to come back the next day to replace some bad parts. Unfortunately, he found another issue and had to revise the original estimate. It was pretty high, but I was able to talk with Gene Jr and we agreed on a lower amount with Chris combining what would have been two separate jobs into one. Bottom line, I probably could have saved some money by going with somebody else, but there are certain advantages when you use a larger company - they’re usually able to get somebody to you sooner, more likely to have parts in stock, etc.
Andrew Zellman
a year ago
Miguel made a quick job of our ice maker outlet installation. I doubt Gene Johnson is the cheapest option, but I’ve always been satisfied with their work, and their employees have always been professional.
Hayley Weinhold
3 years ago
Great experience all around. I was updated about when the technician (Kyle) was arriving, received a picture of the him (I've never seen that before from a plumbing company and I VERY much appreciated it!) and had an excellent experience! Kyle was very professional and took plenty of time to figure out what the issue was. He had to run back and forth between my apartment and my neighbor's and even spent extra time on the second day going between both apartments to speak with my neighbor to ensure everything was set in place.Thanks for being an upstanding company with great employees!
Very easy! He was very knowledgeable, provided clear explanation of work, shared pricing in advance and description of what he would do. Worked efficiently and very clean, even when he had to cut the basement ceiling to find a pipe - everything is all cleaned up and looks great. Very friendly, too! I would totally recommend these guys for plumbing repairs/installations.
Uriah came to our new house around 3:30pm to repair leaky washer valves-fairly simple. He noticed our gas water heater was dangerously installed and was willing to provide options for replacing it that day even though it was late in the afternoon. We agreed to the replacement, he ran to the supplier, and Uriah and Conner stayed at our house until 10pm to complete the job! We are sorry Uriah had to extend his day and appreciate the extra effort to fix this issue on the spot. The install also looks top notch! Great work!
Staff replaced entire shower valve within wall. Opened wall, replaced valve. Work was well done and efficient. I was informed of price before work, I was floored. Price was astronomical. I would have asked other firms but we had no water unless this issue was fixed. They had availability, others did not.
Dean Withroder
a year ago
When my water heater stopped working, they sent someone (Chris) out very promptly. He told me it needed a part that was back-ordered and 4-6 weeks out. My only alternative was a new install at $9,000 - $12,000. I told him I’d have to consider, then googled my water heater’s manual, did about 15 minutes of maintenance, and now it works right as rain. Thanks for trying to take me and my family for $10k! Also, I found the part that was 4-6 weeks out on Amazon for 3 day delivery (should I wind up needing it) and found appropriate replacement water heaters for around $2k. If you’re a customer, go with someone (anyone) else. Waste of a $95 service fee and a lot of time.
Gene Jr and his crew have been so amazing. Veteran owned business. So clean, professional and friendly. They work hard and long until the job is done. We are remodeling our bathroom and they are true experts. Thank you so much Gene! It’s been a great experience and we would never, ever hire another plumbing company to take care of us!!! We will be recommending you to all of our neighbors! You won’t be disappointed.
Natalya Verley
a year ago
José & his apprentice, Aldin, were on time and provided excellent customer service. They were very polite and friendly and even removed their shoes before entering without asking. José was able to quickly identify why there was a leak from one of the upstairs bathroom to the bath/laundry room below. He was able to remedy it in no time. Also, I really liked that I got a text from the company with a tracking link so I could see when to expect them and not have to stare out my window in wait. My only regret was not calling sooner. I did call two other places in this process and Gene Johnson had the most reasonable call out fee of them all, plus the fee just goes towards the service if you have it done right away anyway.Thanks José & Aldin!
Gary Bennett
9 months ago
Nathan and Wade were very personal and helpful in helping me get setup with a gas tankless water system. the turn around time to accomplish the job was much quicker than anticipated.
Marcus did an excellent job fixing our leaky bathtub faucet and servicing and cleaning out our furnace. Unbeknownst to us, our furnace was full of dirt and construction debris and he took apart and cleaned out the unit. He also bought and replaced the filter and bought us some extra for the next time it needs to be changed. Marcus was upfront about the cost, courteous, efficient, but also very thorough, as well. He also provided helpful tips for maintaining the furnace in the future. We also appreciated the communication we received about our appointment by text and phone call. Thanks so much!
nicholas vanbuskirk
2 years ago
Jose at Gene Johnson did a really nice job for us. He made some necessary adjustments to our new tankless water heater and fixed a water pressure issue in our shower. He also had some helpful suggestions for us to consider longer term. Friendly, prompt and professional. Would highly recommend.
John was very professional, experienced, and informative. He found the issue with our water heater and gave us a quote to repair it, well priced but we decided to replace the water heater because it was old. He installed the new water heater and kept the area clean and made sure everything worked and explained how to test/self diagnose the tank before he left. I highly recommend there product and service.
Thank you to Rodrick, who came out to replace our water heater. We were so glad that he was sent to help us as he was so pleasant, professional and conscientious. From the moment he arrived to when he completed the job it was all very seamless. We will be glad to hire him again and will be recommending Gene Johnson plumbing to others. Rodrick is an asset to your company! Thanks again!
Rebecca Weaver
a year ago
John arrived 30mins after the arrival window, disheveled like he just rolled out of bed. After his diagnostics of my radiant heat system which is powered by a water heater tank, not a boiler, he informed me my set up violates so many codes and was so dangerous he “by law” had to shut down the water heater. Then told me it would cost $17k to install a new system and that I should get space heaters until I can replace the system. He also informed me the water that flows through the pipes for the radiant heat flows back into my drinking water. He then informed me that these water heater tanks explode without warning and that I should watch Myth Busters to see examples. It’s a 3 year old water heater with average psi when heat is in use. Finally, he talked negatively about the company that had installed the water heater (their sticker was on the tank) and shared examples of how bad their work is.Using fear to get business is a poor business model. I have used Gene Johnson 2 other times with no issues. I will never use a company that tries to convince me of looming disaster and an entire overall is needed.
Kathleen Hart
2 years ago
This was our third experience with Chris Walker from Gene Johnson Plumbing and just as positive as the prior two visits. We always call Chris when we have a problem with our hydronic radiant heating system, because he is an expert in those, as well as regular plumbing issues. Chris always arrives on time. He has excellent communication skills and that includes explaining your options and providing helpful tips on how to avoid problems in the future. He is fast and thorough in his work. We highly recommend Chris. Setting up an appointment with Gene Johnson is also quick and easy, so it's a totally positive experience overall. If you need a plumber, you should call them first.
Brenetta Ward
4 years ago
Our Gene Johnson plumber was GREAT! He was extremely knowledgeable. He explained all our options clearly and he was professional. He took time to answer our questions and promptly sent us written estimates for review. I feel like I have all the information I need to make the best decision about our repairs.
Alexandra Matthiesen
a year ago
My experience was little short of flawless! Truly excellent customer service and workmanship. Not only was the staff thoughtful throughout the process, offering me opportunities to ask clarifying questions, but he provided clear guidance on timing expectations so I could manage my own work day with ease. Awesome experience, end to end!
Ronald Wilson
2 years ago
I went to my garage one morning about 10am. As I was leaving for a camping trip. I found water gushing from my 12 year old water heater. I called one place to get some help and was told they couldn't come out until between 3pm and 6pm the next day.I then called Gene Johnson Plumbing and they were very professional and caring. They had their plumber John scheduled to come out at 12:30 that same day. He knew just what to do. He gave me a quote within 15 minutes. The quote was for the exact same unit I had and the price was great.I left him the garage door opener and headed out on my trip. John was so trust worthy I knew I had nothing to worry about.It went just as planned. I can't say enough about my experience with them, so I will stop now.Just go with them.
Crystal Knight
6 months ago
The plumbers were pleasant, efficient, and professional. Completed the repair to the leaking main water line quickly.
We have a hot water pipe under the sink that's giving out black sands. We eventually fixed ourselves by changing to a new water tap. The technician came and suggest that the entire pipeline from water heater to pipes all need to be changed in order to fix this small issue. And they mentioned a quote on-site of 800 bucks for changing a water tap with our own part, which is literally just screwing the new parts on. The quote came in the email is to change the water heater which costs 5000 bucks. The water heater itself from lowes costs around 1300 when we go see it. Don't go here.
Excellent, same-day service. Rodrick, who repaired our furnace, conveyed all of the necessary information for me to understand what steps needed to be taken at a very fair price. He also noticed a leaking gate valve on our new water heater. (Installed by another company.) He very kindly went out to his truck and got the tool he needed and fixed it on the spot. Gene Johnson will be my first call from now on.
When faced with an emergency we called several other companies first who either didn't answer or didn't have anyone available for days. Gene Johnson not only picked up the phone but had someone out to our home quickly who was knowledgeable about various water heater solutions that we were not even aware were options. They were professional, courteous, and followed all COVID guidelines. We are very happy with the service provided.
John was fantastic! He was fast, thorough, professional and kind. We had a new water heater within 12 hours of it going down. Cannot recommend them highly enough!
Had a very good experience with Gene Johnson and especially Jose V. We had a hot water leak deep under our concrete slab develop quickly and Jose was able to come out to investigate the issue, even offering to fix it the same day.Jose V offered a unique solution to the problem. All other companies and consultants suggested repiping, but he was confident it could be repaired and fixed upon an inspection. This saved us considerable money and headache in the long run and after observing at his methodical approach and repair, it's clear that it was the right decision.Would recommend!
Saturday and water heater started leaking. Called couple places and would be a week out for install and 1600 dollars. This company could come out same day and for 50 dollars give a quote. They said they could do it for 3200 plus dollars. Install a 600 water heater for that price and charge me 50 dollars to be told this ridiculous quote. Then they send me a request to give them a review. I recommend that you would be wise to stay away from this company unless you don't mind being taken advantage of by their idea of competitive pricing.
Jose came out, gave us a quote that was more than reasonable and arrived the next day to do the work. repiped some water lines and fixed poorly installed drains. He was extremely courteous, focused, and professional. Beautiful work and such a nice man. Can’t say enough to fully express my satisfaction. Definitely the right call to the right company! Thanks Jose for all your help.
barbara stevenson
6 months ago
Cody did a great job! Uncovered some needs we were unaware of and fixed issue same day. Thank you!
erica edwards
7 months ago
The technician was knowledgeable, professional, gave us several solutions to the problem and explained everything in detail..
I will definitely use Gene Johnson heating and plumbing again!
Rebecca Schnitt
a year ago
Chad and his apprentice arrived promptly and came up with a game plan for the project. He communicated well with my appliance installer to make sure he did what was needed for the task at hand. Quality work and efficient.
Nathaniel Park
2 years ago
Jose and Renee were great. They let us know they were available earlier than the expected appointment time and we jumped on that opportunity. They investigated the issue and gave great explanations for what was wrong and how they were going to fix it. They took care of the problem efficiently from my perspective and cleaned up after themselves. I would highly recommend!
Santiago Lopez
3 years ago
Josh was very professional, punctual, and easy going. He assessed the damage quickly and provided a couple of solutions so that we could decide what was the most convenient one for us. He and his partner worked efficiently, fixed the issue, and cleaned very well after they finished without causing a big damage on walls/ceiling. In addition, he was willing to support our case for an insurance claim since it was not the typical ware-and-tare and required some technical and professional advise to detect the problem from the beginning. It wasn't cheap, but we feel confident that we won't have to deal with that valve problem again. Thank you guys!
Terry Bleifuss
2 years ago
Jose and Xavier did a great job repairing plumbing in an old house. They replaced a toilet that required some thought and care because of corrosion and a tricky substrate to anchor--access was difficult. We also had a shower repaired and kitchen faucet replaced. Jose took time to explain different options and make suggestions that were a big help in deciding how to proceed. Both were professional and attentive to the work and their surroundings. We highly recommend their service.
Jonathan Martinez
8 months ago
I was merging on the freeway. There was a big gap in front of their driver and the car in front. One of there drivers aggressive cut the wife and I off with no room between the car in front of us. Causing us to break hard and drive on the the shoulder to avoid a collision. Driver license plate C66866E.
Paul Butkiewicz
3 months ago
Cody was professional and friendly, and he did a good job.
Bradley Roberts
2 years ago
Great company. I had a leak in my shower on New Years weekend and they arrived within an hour of my call. Kyle, the technician who responded, was professional, honest, and knowledgeable. Additionally, I was quoted a price over the phone and agreed to it. Without asking, Kyle double checked with his office and lowered the quote when he arrived.I highly recommend.
Had a great experience with Gene Johnson. Came out to fix a leaky dishwasher - Hugo quickly identified and resolved the issue. I especially appreciated how he walked me through what was going on and my options to fix. Pricing was what I expected. I then got a quote and approved some additional work while Hugo was here. Everything was digital on an iPad from quotes to payment which was great. Hugo did a fantastic job - highly recommend.
durwood gafford
a year ago
Great, quality service. Fixed the outdoor faucet leak that was caused by frozen faucet head, and left the water outlet in better shape than when new. Highly recommend.
We purchased a new hot water heater and it didn't work. After hours on the phone to repair people, (actually less than an hour total), we agreed that they were going to pay for a plumber to come out and fix the issue. More time on the phone getting plumber lined up. Then they couldn't get here until next week!I called back to Rheem and told them that was fine and to expect my hotel bill for several days of staying where there was hot water to use.Finally a sweet guy said to call whoever I wanted and get it fixed asap!Well, called Gene Johnson Plumbing and they were able to send someone out today!!!So, very pleased, thank you.
Gene Johnson did a great job for us. They updated us on the schedule when they thought they might be running late,were prepared to do the job once they got here and did a heater service we added at the last minute.As a customer I really can't ask for more.I would highly reccomend them.
I have been using Gene Johnson Plumbing for years. Tonight, I had a toilet clog and Gene Jr. was able to come right away. He made sure I was aware of the best and worst-case scenarios and all the costs involved before he started work. Fortunately, it was the best case and Gene Jr. had it fixed in a matter of moments and tested it thoroughly to be sure it was all good. I can’t tell you how much I appreciate the quick service call and quick fix - especially in a one-bathroom house.To Gene Jr., Woody, Roderick, Trent, and all the folks at Gene Johnson - thank you all so much for the wonderful water pressure, the fastest drains, and most of all, for always being there when I needed you.
Rodrick at Gene Johnson Plumbing did a stellar, same-day job replacing broken cpvc pipe with copper underneath my sink. Clean cut into the wall, secure connections/mounting, and answering all questions along the way. Super knowledgeable and a really lovely person; he went out of his way which I greatly appreciate. I can't attest to their prices as I didn't have time for multiple quotes but I felt comfortable putting my trust in them. Excellent customer service and I will call on them the next time we're in need. Thanks for such a seamless fix!!
Tu Nguyen was very professional and patient with all of my questions (especially important because we were working together over the phone with a home owner out-of-state). A pleasure to work with and very detailed. We'd have him back anytime. Grateful for his time, knowledge and experience.
John came by our house on time and his experience with plumbing just shines through the repair process. He was able to quickly diagnose and fix the problem with circulation pump, as well as replace broken one with a new one. The service itself was very expensive though, but part of it was just due to the high cost of the parts
Laura Armstrong
3 years ago
Ryan helped us install a gas line. He initially did a quote and explained the process and had confidence in performing the job. He arrived on time and worked hard to get the job finished on time. It was helpful they dealt with the inspection to ensure proper installation. I have used Gene Johnson several times and am always pleased with the result. Ryan was great to work with!
Charity Urbanski
3 years ago
Marcus was fantastic! He arrived early for our appointment to check out our leaking water heater. While the unit had to be replaced, Marcus went over several options with us at different price points and didn't pressure us to go with a higher cost option. He got a new water heater hooked up with a new pan, flood prevention sensor, and emergency overflow the same day. He was also very good about showing us how to light the pilot in the new unit and use the new sensor. We're extremely happy with the water heater and the service we received! Thank you!
DeeDee Altmayer
10 months ago
John did a great job replacing our hot water tank and fixing garbage disposal. Prompt, professional and friendly. I would use again with confidence!
Waunda Washington
a year ago
I use Gene Johnson for all my plumbing work and they never disappoint. They always give me options in terms of price and service and they fix the problem right the first time. I definitely recommend!
Gene Jr provided excellent service - he was thorough, honest and friendly. Gene Sr should be proud! He expertly walked us through our options which was much appreciated. GJ probably isn’t the cheapest option but they are the best and you get what you pay for in this industry. We feel well taken care of and secure that our investment in updated plumbing was a sound one. Thanks Gene!
Marcella Branniff
3 years ago
We needed maintenance on our hydronic heating system to clear a purchase contingency on our home. We originally had the work scheduled with a different company, but for various reasons, they had to reschedule three times. We instead reached out to the folks at Gene Johnson P & H and they were fantastic. They were able to get the work done that same day, and presented us with three options to consider - minimum necessary service, a mid-level option, and an improvement / repair option, all with clear pricing. I can't say enough about their professionalism, transparency, and customer service. Thank you!
We had a great experience with Marcus. He diagnosed our furnace issue (under the house and in the dark, what a hero!) and returned a day later with everything needed to make the repair. The whole experience was top notch, thank you!
I have relied on Gene Johnson for several plumbing needs and am always pleased and impressed with the professional, knowledgeable service I receive. For this job the technician had to really think on his feet to solve a rather difficulty challenge. He was friendly, calm, polite, and very accurate in his assessment and resolution.Each job is preceded by an email identifying the technician who will provide the service, followed by an email and phone call indicating the approximate time he will arrive. I am very satisfied.
My water heater died on a Sunday. They came out within 3 hours and installed a new one the next day, fixing a couple issues along the way.The installer even pointed out a couple issues I may want to watch elsewhere in the house. Great job!!
Called at 8am and they had someone out by 1pm. Their system is very good as you receive a profile of your plumber in advance and get to track them as they're on their way.The plumber followed covid precautions and was very nice and knowledgeable. He even described what he was doing and why as I watched. He also answered all my questions and gave me some plumbing 101 tips.Same day service was about standard ($300/hr after taxes to replace a fitting) but was worth it for the excellent customer service. I've used other emergency plumbing services in the past and so far this is the only one I'd recommend.
I was so lucky that Marcus came to help us. We had a lot of issues and he was so patient and creative in providing so many options for us when it came down to installing a new water heater (ours burst and had water spilling out all over our crawlspace). He discussed many options with us and was considerate in our family needs. He kept his word and went back, wrote up a quote and as soon as we agreed, again he showed up on time, installed the heater which took close to 10 hours. He was at our house until nearly 10pm. Even though we knew he was hungry, tired, he still patiently explained to us what we needed to know about our new water heater and made sure all our questions were answered. As he had to cut into dry wall and things, he always vacuumed the space after his drill he made rather than make a huge mess and clean up afterwards. Because we had a baby and 4 year old at home, he really kept the place clean and tidy. He wore his mask the whole time and had clean clothes/socks in our home. He is the most authentic, respectful professional plumber, competent and knowledgable. Even though Gene Johnson was more expensive than the others, we are so glad we went with Marcus.
Victoria Scarlett
4 years ago
Marcus replaced our kitchen faucet and garbage disposal, and did a great job. I was impressed with his expertise as well as his easy congeniality. His communications were clear and on point. He also was doing a good job of mentoring/teaching his assistant. Two thumbs up! I definitely will be returning to Gene Johnson for our plumbing needs in the future.
Beware of scams - always get a second opinion before agreeing to work with Gene Johnson. Our furnace stopped working a few weeks ago and this was one of the first companies who was able to take a look. If I'd believed them I'd be out a lot of money. Check their reviews on Yelp which are much worse than the ones here.I agreed to a $95 diagnostic fee based on excellent reviews here, so Marcus came out and said that we needed a new capacitor ($1000), a new inducer motor ($800) and possibly a new blower motor ($1000). Since the cost was close to $3,000 to repair a 23 year old furnace he suggested it was a waste of money and that I should get a new furnace.Gene Johnson's quotes for a new furnace ranged from $4,503 to $11,567.I called other companies and the first one to come out, 1st Response, said there was nothing wrong with the motors. There was no diagnostic fee but they replaced the capacitor for $205 and the furnace has been working ever since. They told me it was a high quality furnace, that it was in good shape and ought to last for a while. They were surprised by the previous diagnosis.1st response also quoted me much lower prices for a replacement furnace, I don't remember what the range was but something like $2,500 to $4,500 for similar options to Gene Johnson's quotes.Gene Johnson agreed to refund the diagnostic fee given that they had failed so badly at diagnosing the problem but given the high prices of everything they quoted, I'm convinced they were trying to scam someone who wanted a furnace fixed. They would have also thrown out a working furnace.
Great experience from start to finish! Online booking system was great but I was also contacted by a real person in their office who was friendly and prompt - best of both worlds (convenience of online booking with a personal touch). We had one leak that needed to be addressed quickly as well as several smaller things we were debating whether or not to do at the same time. Josh was patient as I explained all the various possible items. He explained our options very well, provided opinions when asked, and gave clear quotes. He was both quick and thorough, all while being kind to my inquisitive five year old. Ended up having them do all three of the jobs and we couldn't be happier. Excellent! Would recommend!
Pam P's Pilates
4 years ago
We had a great experience with Gene Johnson plumbing and would highly recommend them. We got a free quote for our job a year ago and decided to get it done so they came out to redo the quote just to make sure nothing had changed. They were able to start the project within a week and a half and it went very smooth. The plumbers themselves were extremely courteous and friendly and they took care to put everything back the way it was such as our brick patio and plants, etc. Plus, we had our water main done and now we have WATER PRESSURE in our house again!!!! Thanks Gene Johnson!!!
The technician from Gene Johnson installed a new water heater in two visits under 5 hours total. He took an extra 10 min. when he was finished just to check for any oversights. We will definitely recommend Gene Johnson H&P to our friends because our technician (Chris) was professional and did the job right the first time.
George was very polite and personable. He was also very fast and very knowledgeable.
Angela Fleagle
4 years ago
Marcus and his apprentice were really great. Marcus took the time to explain to me (a few times, because I don’t really understand plumbing issues) what was going on with our tub overflow. I knew that the last plumber had done something incorrectly, but I didn’t know what. So Marcus fixed it, and was very polite, professional, and efficient. He did not try to up-sell me on anything, but did let me know what all of my options were. I ended up going with the least expensive option, which was reasonable, especially considering the quality of the work. And Marcus is a nice guy. We even had a fun chat about our pets! And he and his apprentice left our bathroom looking cleaner than before. When does that ever happen? I highly recommend!
Mary Ann Curtis
2 years ago
Gene Johnson Plumbing and Heating has remarkable communication from the minute you call them for an appointment. I felt extremely safe and comfortable throughout the appointment as they are taking extraordinary measures during COVID. Our technician, Cory, was amazing to work with-highly professional and knowledgeable, personable, efficient, and even great with our dog :) I would strongly recommend anyone to use this fine company
John came in the middle of the night and helped solve our problem within an hour! Then he diagnosed and recommended some repairs and optional upgrades so that we would be safer from bursting and damage. He returned two days later and worked hard to complete a monster job that required shutting off the water to the entire condo complex. As fast as we could, he got the water back on to the complex and our unit shortly after. THANK YOU!
Vanda Oliveira
3 years ago
Brian from Gene Johnson was a fantastic plumber. He was very knowledgeable, personable and professional from start to finish. He was able to locate the water leak pipe on my laundry room immediately and explained what needs to done and time to repair and reasonable price. I highly recommend Brian and I’ll never use another plumbing company!!!!
Rachel Ceballos
2 years ago
I got an estimate for device from Diego who was professional, thorough, and friendly. When I am ready to do the job I will definitely go with Gene Johnson because of the fair cost and sense of trust o had in Diego’s knowledge and sincerity about providing me service options that would meet my needs.
Brett Zalkan
11 months ago
Fantastic experience with the crew who installed our new water heater. Good-natured, knowledgeable, hard-working. They had to overcome some challenges due to the idiosyncrasies of old houses. They explained all of their decisions very well. Their cleanup was thorough. Will continue to use this company for all plumbing and HVAC issues in our house.During the installation they discovered issues with my furnace and performed an inspection. They established that the issues did not warrant a new furnace at this time. They did not try to hard sell me on a new unit, which I expected. I really value this kind of integrity.
Installer (Nathan) was so professional, careful, CLEAN, neat, efficient, communicative, punctual, helpful, respectful...I cannot say enough about this knowledgeable technician!
Charlotte Lowrie
2 years ago
I had black mold on a wall in my garage from a water leak somewhere. Kyle found the leak in about 30 minutes. As we talked about repairing the pipe, he pointed out that my hot water heater was past it's life expectancy, so I chose to get a new one. (Hot water heaters always break on weekends when there's 3 feet of snow on the ground. I wanted to avoid that.)Kyle took out the old hot water heater and put in a new one by himself (!!!) in a matter of hours. He did such a good job--cleaned up the platform, explained the new heater, and then cleaned out a sink drain upstairs. My dogs loved him, and he was very good with them.What a breath of fresh air. He is a joy to be around and talk to.I recommend Gene Johnson Plumbing without reservation!
I had a kitchen sink and faucet installed. Ryan was on time and efficient. The sink that I had purchased from Home Depot didn't fit, but Ryan was able to head out to Home Depot and get a replacement sink for us as well as pick up new piping and a garbage disposal per our request. He actually headed out to get supplies a few times and did everything he could do to get our job done. I'm very satisfied and impressed with the service I got, 10/10 would recommend Gene Johnson Plumbing.
Marcus did an excellent job diagnosing and fixing our furnace. He was able to quickly find the issue and give a fair estimate on the cost to fix. I highly recommend Marcus in your hvac needs!
Adeleine “Addie” Sison
3 years ago
Kyle B. was able to provide us with prompt, same-day service and got our furnace up and running right away. He was thorough and approachable, and also friendly towards our toddler and cats. I was grateful that he showed me how to open up the furnace and replace the filters myself, but it would have been convenient if GP had provided the filter I'll need rather than me having to open it all up again.They were honest and open about to pricing, and I'm glad they were able to get my house warm again immediately. Highly recommended!
My tankless header exchanger sprung a leak and after calling a few different places Josh was luckily available to come out the next morning to diagnose. Josh requested a warranty replacement and mentioned it could take 24-48hrs to receive parts. Next day I received an estimate for the repair and they were able to come out the following morning to complete. Not having hot water is miserable and they wasted no time getting the repair done. It’s been a while since I’ve used plumbing services and I didn’t shop around so I can’t comment on competitive pricing but they showed up on time, were friendly, answered all my questions and the quality of work is excellent. They even replaced a large expansion tank which wasn’t needed with a proper on demand unit that takes much much less space.Would recommend and certainly use again. I’ll probably be subscribing to the yearly tankless service plan as well to keep my units running in top shape.
Shauna Castillo
2 years ago
Adam was our service professional with Rene as his apprentice. They did a fantastic job installing our new water heater. They were on time, responsive and professional. Adam pointed out a few safety concerns as well on our furnace which will be taken care of him as well ASAP. Thank you for the fast friendly service!
Daniel Schroeder
3 years ago
Good communication and quick service. Our furnace stopped working while we were out of town. Turns out that our gas valve was bad/on its last legs. Our technician Adam came out, evaluated our needs, and came back a couple days later with the correct parts and repaired the furnace quickly! Would absolutely recommend Gene Johnson for any furnace or plumbing needs!
Sharon Emerson
3 years ago
Kyle did a great job on our toilet. In spite of being overbooked on Saturday, he came on Sunday morning. My husband has always done all our home repairs, but he just can't anymore so we are now faced with hiring people. We did not know who to call but have known the name Gene Johnson for years. We used to own Designers Marble in Kirkland and I think Gene bought some marble from us years ago. Kyle is very conscientious and professional.A couple of complaints. When he called to say he couldn't come and to call him back, it went to your answering service and that is a very complicated system. Why not give each tech their own phone so we can talk directly to him.The other thing is whoever does your scheduling overbooked him. In our case we could make it work, but if it had been an emergency we would have been unhappy. I know what it is like to schedule and have things go upside down but you need to build in some time for that. Thanks
Wade did a nice job of showing me the short circuit and water damage on the mother board of my Navien boiler. He had or acquired a new unit (Navien NFB-H Residential Condensing Boiler) and did a same-day installation. The cost was high at $14,600, but the service was excellent. Four stars instead of five because the cost was so high, and the original Naven boiler should have lasted a few more years. I don't know who did the original installation.
We had a plumbing issue arise on a Friday afternoon and called Gene Johnson for after hours service. Marcus was fantastic. Friendly, knowledgeable, professional, everything we could have asked for. He took time to explain everything to us and made sure the problem was fixed before he left. He even cleaned up before he took off. The best Friday night plumbing situation we could have had. Thanks Marcus. We’ll definitely use Gene Johnson again!
Grace Pilling
3 years ago
Ryan was very friendly and professional. He showed up with a great attitude and was ready and willing to figure out a solution to repair an awkwardly placed leaking pipe. He did a great job and communicated really well throughout. We will definitely continue using Gene Johnson for any plumbing needs.
Michael Scholl
4 years ago
Gene Johnson was fantastic all around. Ian was really flexible with the scheduling. Jose performed the actual work installing both a garbage disposal and an expansion tank for my hot water heater. He not only performed the work really quickly but even gave some insight to this clueless first time homeowner. Gene Johnson was quick, performed great work, and was affordable. I will definitely be calling them the next time I need plumbing work done.
Our old toilet broke and I decided to have it replaced. Corey Brown came out today and was super friendly and personable, explaining just what we needed and explaining the COVID protections, which are important to me. He went out and picked up the toilet we needed, installed it in a really professional way and it looks fantastic. I had mentioned specific things I wanted like the soft landing seat, low flow, and he set us up with just what we needed. Corey is a great person to work with and I know I will call Gene Johnson next time we need plumbing!
Charles Oreilly
3 years ago
Excellent service with quality to match! Gene and his crew were able to come in and get the job done very efficiently, making sure not to cut any corners and actually going out of their way to get better quality parts for a higher quality installation. I would recommend Gene Johnson plumbing due to his awesome service, will do attitude, commitment to excellence and most of all his standards of quality and service which is enhanced by his company culture.
Tommie Zabrowski
4 years ago
A leak showed up under the faucet in a bathroom sink, so I contacted a referral service (Home Advisor) - they put me in contact with the folks at Gene Johnson Plumbing; this happened on the Wednesday before Thanksgiving, and they were able to schedule me for a Saturday visit. They kept me informed as they were coming over, and they were on time!The workmen are great - friendly, had photos of what was going on, and gave me several options to choose from. I picked the one that I think will be the best, and they finished the work in a little under 2 hours. I will definitely keep them on my call list for future plumbing needs; thank you very much for such wonderful help!!
Sarah m Angell
3 years ago
Love this company. They were able to come same day I called, and get right to the heart of the fix quickly and efficiently. Kyle our service specialist was wonderful. Pleasant, and knowledgeable, he showed us the problem and gave us several options for handling the fix along with choices on price packages for the parts we needed. He was great!!Thank you again Gene Johnson Plumbing for saving us once again!!The Angells
Danyell Walker
4 years ago
Jose was very knowledgeable of the service line, products and able to explain in a way to help me make a very informed decision. During the moment he entered my home he was courteous and kind. He always gave me options and made me aware of the steps he was taking during the process. He worked very well with the techs and showed excellence at all times. Due to the fabulous customer service, product, and care, I will be recommending and utilizing this company again as needed in the future.
Kathleen Brown
3 years ago
Adam from Gene Johnson Plumbing was great. I would highly recommend him to do any of my plumbing projects in the future. He was timely and incredibly helpful when he arrived to install a new hot water heater. His quotes were clear and concise as well as fair. In addition he looked at the surrounding plumbing and found a leak that he repaired as well. We will use them again.
We called in the morning to report an undetermined leak under our kitchen sink and were offered emergency service or next available time window. We could wait for the latter and were offered an arrival of 12 - 3pm. As requested promised, we received a phone call ~20 minutes prior to the arrival of the plumber assigned to our job. Jose arrived with appropriate protective gear (mask/gloves) and removed his shoes before entering. Very friendly and kind in his social distancing. He immediately set to work to investigate the root cause. He tested diligently for some time for all potential causes. When complete he told my husband and I everything he tested and that no assignable cause could be determined. He did suggest that a hose associated with the dishwasher was a potential factor but that any work on it required complete removal of the dishwasher unit to access the entirety of the hose. We agreed that did not seem to be required at this time. He packed up and let us know to call back with any further issues or concerns. We stopped him to pay our invoice but he said there was no charge as he did not identify any issues. Thank you, Jose, and thank you, Gene Johnson Plumbing! We greatly appreciate your expertise and your kind service here in Ballard!
Susan Stoddard
2 years ago
Our apartment building needed a pressure release valve and a new water heater installed. Marcus was great! He was on time, explained everything involved to do the job, and showed me the new piping and how to work the valves. Very thorough, very professional, cleaned up area and put everything back in place when done. I highly recommend Marcus and Gene Johnson Plumbing.
I am a repeat customer, Gene Johnson Plumbing has always responded timely, and are very professional with their work product. We recently needed work due to a leak, which turned into a larger unit installation. Work was completed quickly and the bid was fair with no surprises. Ryan is great working with us.
Gene Johnson Plumbing is fantastic!I am on the board and live in a 45 unit condominium complex.I had been chasing a very difficult to detect leak and had American Leak Detection on siteWe found the source and had all of the water shut off to the building so we needed a plumber to come out that day. This affected 15 units so it was urgent that we get things back online as quickly as possible.I called 5 different plumbers before I was able to get a hold of Gene Johnson; who said they would be happy to come out the same day and replace a large section of bad copper pipe that had pinhole leaks in it and was getting worse by the day.The receptionist Kimmie who is very professional and her voice is so smooth and pleasant she sounds like a recording! She understood what my needs were and I didn't have to explain certain aspects to her. She couldn't guarantee what time they would be out but first available. I received a text on my phone with a photo of the plumber and his background within 15 minutes of us hanging up.The plumber Adam was just fantastic! He was very thorough we talked everything out. He gave me an estimate and bid up front before we moved forward with repairs.Thu (Too) also came on site to help with cleanup and repairs and he was fantastic as well!For an urgent situation Adam was very calm, extremely versed in his job and could explain everything to me that I asked. He was also extremely efficient and thought ahead of any potential pitfalls.After the pipe was replaced, Adam went through every unit with me to turn the water back on and didn't leave until I felt confident that we would not have any further leaks.Gene Johnson will now be my go-to plumber of choice.In 15 years of condo living and having to chase down complex leaks I have to say this was my best experience with a plumber!
Lorinda Hines
3 years ago
I had a leaking water heater that I discovered over the weekend. I called first thing Monday morning and they were able to squeeze me in the same afternoon. Marcus did a great job getting it taken care of. He even had to drive a long way from his office to get the specialty water heater I needed and came back later in the afternoon to install it. Very fast and efficient service. Prices high, but apparently that's standard. Marcus gave me a tip on how to get it taken care of for less, too. Thank you, Marcus.
Dom-n-Ant And Sasha
2 years ago
Uriah was awesome as was Gene Johnson response time. I used their website and used their chat feature which gets you in touch with a rep who will contact the office if closed. They called me on Monday morning and were here by Tuesday morning. While the cost is pricy, we went with the best option. Uriah gave us 3 price choices to work from which was fantastic because there is no pressure for the best option that we chose. It could have been taken care of, basic, for $400. Sometimes you just have to bite-the-bullet if you can and we knew we needed to. On top of that he also did another repair, that has long been needed, and yes it upped our cost as well but again we could try to do it and not get it done as the best option. It was well worth it and Uriah and the office were great with customer service. We will definitely recommend and use again if needed.
I had my radiant hearing system repressurized. This service alone didn't solve my issue (radiators not fully heating) . Jose (serviceman) followed through and returned after more research (at no additional cost for the trip) about my system and additional help (Aaron). They discovered that system wasn't installed correctly. I paid for changes and upgrade to system. I am very satisfied with result.
Called Gene Johnson plumbing to help with the Triangle Tube boiler for our hydronic radiant heating system, which has stopped producing heat. A technician was able to come the next day, and worked late into the evening to fix three separate issues they found. Great to work with, knowledgeable and professional, would definitely recommend!
When I needed a plumber again I definitely called Gene Johnson. I was happy with their service last year and called them again recently when help was needed. Cory was professional, knowledgeable, pleasant. He patiently answered all of my questions before the work began. The work area was left neat and tidy at night. I’ve already recommended Cory and Gene Johnson to a coworker.
We have our house rented out while we're abroad, and the tenants were unable to restart the water heater after the gas was inadvertently shut off by the gardener. I called my usual plumbers, but they couldn't come for 3 days. Called around and Gene Johnson said the could come that day. The technician called me in France from the house: he'd been able to temporarily fix the problem by clearing the pilot tube, but for a permanent fix would have to replace the pilot assembly. The water heater was end-of-life and he recommended installing a new one rather than investing in a permanent fix - which I'll do once I get back to the States.I was very impressed with the Tech - knowledgeable, friendly,, and most important, articulate: he sounded like a well-educated guy. And best of all, he charged a very reasonable cost - less than I was expecting. Overall a very positive experience, am definitely switching to GJ.
Paula Guinasso
2 years ago
I used this company to install a new water heater. The technician, Jose V, was very prompt, knowledgeable and friendly. He took the time to explain how the new water heater worked. He did a great job cleaning everything up. I couldn’t be happier with this company and the service Jose provided.
Jon Leitheusser
4 years ago
I contacted Gene Johnson Plumbing after not hearing from another company for days. They got back to me quickly, could come out the next day (Saturday), clearly explained the additional costs for working on the weekend and showed up on time. Marcus was great, he explained that it wasn't worth it to fix the 12 year old heater I had and that a new heater could be installed Monday at about 150% of the repair rate -- and I'd have a new, reliable water heater. I agreed. He showed up alone Monday because others had called in sick, did all the work quickly, and even geeked out about Magic: The Gathering for a few minutes. Excellent service and I would highly recommend both the company and Marcus.
Nicole Emmons
2 years ago
Exceptional service! Our shower faucet broke and Connor was able to come out the same day we called. He was professional, on time, knowledgeable and super friendly. He fixed the problem really quickly! Thank you!
So incredibly thankful to Josh and Hugo for their help today. We were in a bind and they made room in their schedule to come help us out with a few hours notice. They are both super friendly and knowledgeable. Got the job done quickly and efficiently. The office staff is super friendly and helpful as well. I would highly recommend Gene Johnson Plumbing!
Octavian Matei
4 years ago
Gene Johnson Plumbing is great! They are fast on answering and dispatching a plumber, they are very transparent and let you know ahead about the price and what to expect.Tommy, the plumber they sent, was also great! He’s very nice, friendly, fast, thrust worthy and did a wonderful job. He also has great customer skills and told me everything I needed to know and explain every little thing he had to do and why.If I will have other problems in the future I will definitely use Gene Johnson and I’ll ask for Tommy. I strongly recommend both of them!
Gene Johnson has helped us with our Navien on-demand water heater a couple times in the past and we just moved to a house that had a slightly older Navien, but needed service. Jose came out, did the work, and also discovered a crack in a fitting connected to the water heater. He went to get the parts, came back, and finished the job. He explained everything he did, answered my questions, and very professional and friendly.Gene Johnson Plumbing also confirms appointments via text and can have the technician call when on their way. They also have an online payment system.
David Gubbels
2 years ago
First time I have worked with Gene Johnson Plumbing & Heating. Things went very well. Very clear explanation of services, prices, and options. They took good care of resolving a whole-house water filter/conditioner that I have been living with for years by removing all of that and replacing with a much better whole-house water filter system. Would recommend them to others.
Michael DeVore
a year ago
Miguel installed 9 new water supply valves with metal ones that replaced plastic ones that might fail. The new ones look great, work perfectly and do not leak anywhere. Very happy with the installation.
Goodwin Deacon
2 years ago
I called on Monday and was able to get an appointment for Wednesday. The plumber showed up on time and gave me an estimate. He fixed a couple of other minor problems without charge. The new faucet was installed and works properly. The plumber was polite, wore a mask, and didn't mind my barking dog. I would use this company again.
I am a returning customer to Gene Johnson plumbing and I was very satisfied with my Technician, Marques. He explained everything he was doing and was very professional. We had to special order my new hot water tank do to its size and location which took awhile, but as soon as it came in, we got it installed.
Mac MacKellar-Hertan (Jim)
3 years ago
6 months later an I’m ready for more bathroom work. This time I needed to have a new bathtub set in the bathroom I’m remodeling. This time Jose showed up ready to do the work and in short order I had the tub set in place, leveled and waste lines hooked up with no leaks! Fantastic. Just like last time the left the space cleaner than they found it. Fast, efficient and at a reasonable price. And nice guys to boot!Tommy, from Gene Johnson showed up on time, was knowledgeable and got me a bid on the spot that was less than another bid I had. He was able to do the work right then and finished it up in an hour! Awesome! Will use them again!
Marcus was professional, extremely efficient and knowledgeable. He gave me options for my installs and worked to fit within my schedule. He had a great attitude and was a pleasure work with - I wouldn’t hesitate to call him again.
Heather Ramseyer
4 years ago
Bathroom fixture installation. I had my whole family coming into town and needed to get my plumbing fixtures installed quickly. They were able to get me scheduled right away. They were very professional and knowledgeable. We reviewed the work that needed to be done then I was given options and pricing. We ran into a shower valve problem which we discussed two options of how to replace it. They went and got the parts needed to finish my bathroom and stayed until the job was completed properly. I was so happy the were able to get everything done in time for the weekend.
We had a very difficult repair with some old plastic pipe in a crawl space. Cody went above and beyond. Not only was it repaired but we relieved the stress on the pipes at critical points so as to prevent another occurrence. We had a similar issue a few years ago in a similar spot. I’m pretty handy for every day around the house stuff but I could not have done this job on my own. Every penny was money well spent.
Kelsie Clegg
9 months ago
I can’t tell you how grateful we are that they came out in the evening to fix our emergency, so kind, so responsive compared to others. Quick, communicative, professional. Absolutely recommend this business.
Janet Petersen
2 years ago
Professional and comprehensive service from excellent technician Marcus! In addition to providing annual servicing of our tank less water heater, he also repaired a toilet and gave feedback and advice on all our plumbing questions. We have been using Gene Johnson Plumbing services for a few years now and have always had professional and experienced technicians, as well as stellar customer service. I highly recommend Marcus and Gene Johnson Plumbing!
The repair man, Marcus, got here very quickly and did an excellent job with our backed up and overflowing sink. He saved our Thanksgiving! He was professional, polite and friendly, and just as importantly, he was efficient and effective, and got us back to normal in no time. We will definitely be calling Gene Johnson Plumbing and Heating if we ever have a problem again!
We needed a new water pressure restrictor installed. I got two bids and this one was a bit lower. I liked Kyle and felt he was very knowledgeable. He was able to complete my project along with a couple other minor plumbing issues in a timely manner. I am very satisfied with the work and would definitely call them again.
Gene Johnson Plumbing provided excellent service on Tuesday, 12/4, when Tommy came to install my new oven and haul away the old one. He was thorough and thoughtful and I was grateful for the time he gave me to clean the space. Tommy was also quite engaging and fun to work with! Many thanks - the oven is perfectly balanced and working beautifully.
GJ plumbing, Tyler and their team were quick to respond, professional, and easy to work with. They communicated with each step and made replacing my water main a simple one day job. Quick and courteous, exactly what you need when dealing with leaks.
Cody walked me through my options so I could make a choice that I was comfortable with. So happy he was able to get my garbage disposal working and provide me with good maintenance information so I can keep it that way.
Easton Richmond
3 years ago
John did a great job for us - was polite, efficient and did a really good job with our tank replacement. The turnaround time to get the job done was also really appreciated!We will definitely be asking for John for any future plumbing work!
One of the best experiences I have had with a plumbing/heating service company. Josh was very professional, a great communicator/listener, and knowledgeable of our existing systems. Clearly explained issues, options and solutions. Prompt service and great staff on all sides including scheduling department. Highly recommend!
Jayme Gustilo
4 years ago
Marcus was my repairman and he arrived in a timely manner. He did an assessment of my plumbing needs and gave me an estimate so my costs were clear up front. He also provided options to consider in the future when I will need service again. I greatly appreciated his advice and help. Very professional and highly recommend.5-16-19
Theresa Strizich
3 years ago
Gene Jr. did a great job of fixing my toilet. He was prompt, efficient, professional and very kind. I've had my garbage disposal and hot water heater also replaced by Gene Johnson's Plumbing.
I consider them to be an excellent company.
I had a leak in the apartment I’m renting. I can’t speak to price since my landlord paid for it, but I spoke to a couple people at the office who were both courteous, professional, and generally great to deal with. Got things scheduled immediately, the tech was prompt on arrival and did a fantastic job. He was really efficient and got a good bit of work done fast so I could get on with my day.Great experience.
Upon the recommendation of a neighbor, I called Gene Johnson Plumbing because I needed to replace some worn out fixtures (toilets, kitchen faucet, garbage disposal). Jose and Hugo were excellent workers. The work was done in a timely manner and they cleaned up the work areas perfectly. The products they recommended are high-quality and look great. I highly recommend Gene Johnson Plumbing and would use them again.
Responded really quickly to an emergency. Great communication -- sent a text letting us know they were coming, including a picture and background on the technician (Kyle) that was coming.Kyle was very professional. Followed all COVID-19 protocols. Explained very clearly what the issue was and what the options for repair were. Work was done quickly and by first looks, well. After the job was done, there were no signs (dirt, garbage, etc.) that he was here. I couldn't be more satisfied. Highly recommend.
Elisabeth Perrin
2 years ago
I was very pleased with Kyle’s service. He explained everything he was doing thoroughly. He did a great job; was courteous, efficient and immaculate in his work. I liked the communication and information provided by the office. I will use them again if I need plumbing and highly recommend them.
These guys were great from start to finish! Very professional in getting our appointment set up and arriving during the time specified. Chris was our technician, he was friendly, informative and quick to identify the problem, quote us and then get everything fixed. He was in and out within a few hours. Very glad we found this company and have saved their information for any future things we may need!
Michele Trickey
3 years ago
We had an excellent experience with Jose V and Rene, who were personable and knowledgeable. I appreciated the little things they did like take off their shoes before coming inside. They fixed a p-trap filled with sediment that was causing our bathroom tub to belch foul gases and brown muck and changed a faucet while they were at it. It remains to be seen whether the repairs stick -- we know there's some more sediment in the kitchen pipe -- but it was altogether a very pleasant interaction. Highly recommend.Update 7/30/2020: It's still working a month later, and I just referred a friend :). Will definitely come back!
Marcus is a professional plumber. He was out training a new hire and was quite pleasant and good at training. He evaluated our garbage disposal and had a replacement in his truck. He was finished in less than an hour. Seemed very pricey.
Tamirat Mekuria
3 years ago
I contacted Gene Johnson for a water heater issue, and they had a technician (Marcus) at my house within an hour of my call. Marcus identified the issue quickly, explained options for replacement, and had a new water heater installed within another two hours. The service was excellent - very quick and painless process.
Woody, Mario, and the rest of the team were extremely helpful, resourceful, and transparent. We had an issue where several of our downspouts were not connected to any sewer system and as a result caused groundwater to find its way into our foundation. They were professional and personable when working and would keep us constantly informed. It was apparent that their work was of the highest quality and that they knew exactly what they were doing. They ran into some hidden issues with our yard, and took the appropriate measures to address them in addition to the original work to ensure that we would not run into issues in the future. They were patient with our questions and would respectfully address any concerns that we had. I would highly recommend Gene Johnson Plumbing & Heating for the quality work, knowledge, and customer service they provide.
Replaced failed water line to house from meter. This was a tough job. Very hard working people in this company, fast response to my emergency, professional quality, 30 year warranty on my new pex water line. Exceeded my expectations, I will highly recommend to others, and plan to call again for other plumbing services in the future.
Cortney Engleman
2 years ago
We’ve used Gene Johnson for several projects over the past 3 years. Our home is older and the galvanized pipe were very corroded, restricting water flow and drainage. We had previously had some pipes replaced but not all and our hot water heater. For the latest work we had them replace the remaining old pipes in the house with new pipes - this included new lines to the kitchen, bathroom, hose bib and we upgraded our garbage disposal. We requested Jose who’s done work for us in the past. He’s very nice, efficient, arrives on-time, finishes projects on-time, and cleans up the areas were he works. Highly recommend Jose and Gene Johnson.
Lisa Cammarano
a year ago
Jose was very professional and polite. He explained everything thoroughly and gave me four options to complete the job. He was quick and did a fantastic job. I will definitely use Their services in the future.
I was not successful installing my gas hot water heater and Gene Johnson was quick to come out and get me up and running. Within 6 hours Jose visited my house and provided me with 3 options of fixing my problem. By the next day he was back and not only fixed everything but installed an expansion tank and ran a new gas line and water connections to my water heater that greatly improved the tank set up. My house is 100 years old with a teeny tiny mechanical room. After Jose was done I could actually move around freely and access the control box from inside the room instead of reaching through a small access panel cut into the wall of the hallway. Jose was a dream technician. I will be using Gene Johnson for all of my plumbing and heating needs from now on!
Gabby Troxell
3 years ago
Technician respectful and did the work proficiently. We booked and they came the same day. I thought the charges were on the high side (we paid $850 plus for emptying the heater tank, replacing lower element, refilling and purging tank) considering the technician spent 2 hours at our house and did not replace expensive parts (I contacted the office to get a detailed invoice with separate labor and material costs but did not hear from them.) I did not benchmark with other plumbing offices but $400/man-hour (assuming the element is about $50) sounds a bit excessive. Good luck with your repair...
Ever since our main line blew we've used Gene Johnson. They are very fast, walk through all of the options with you, are never pushy on upsetting and their people are highly professional. Our water heater blew and they were out the next day and had us up and running by 4pm. Adam was great to work with, in particular.
Adam came out today to install two new heat pump water heaters. He has done other jobs for me also at other properties and every time he is pleasant to talk with, is very knowledgeable about his products, and is very efficient. Today he finished his job faster than I thought he would. He instructed my tenants on how to care for the filters and to be careful of a plug keeps the system draining, that might get undone if the tenants aren’t careful. Which is very thoughtful of him to do. It’s prevention and maintenance that will keep my tanks working smoothly and last longer.Thank you for your great work.
Uriah installed a gas line from the meter into the house for a stove. He was professional, on time, answered all questions, and performed excellent work, followed by a thorough cleanup. I highly recommend him and Gene Johnson Plumbing. They provide outstanding service.
Doreen Torseth
5 years ago
For the second time this year, Gene Johnson Plumbing and Heating came to our rescue in a plumbing semi-emergency. The company responded quickly and professionally. Brandon assessed the problem, gave us a reasonable quote and scheduled the work for the following day. Brandon and Chris arrived promptly and performed the work quickly. They displayed concern that the work be done right and that we were satisfied with the outcome. Although I really don't want any more plumbing repairs, if needed, I would call Gene Johnson again in a heartbeat.
Matthew Sinclair
3 years ago
Chris, the technician was super helpful. We had a leak in our bathroom hours before our vacation. Gene Johnson was very flexible and was reasonable on the price even in a pinch. Would definitely recommend for all your plumbing needs!
nathalia Gorosh
a year ago
Will not be using Gene Johnson again. Beware this is a fixed priced company. They came out and quoted us for 6 hours, but the job took him less than 4 hours. But we were billed for the full 6hrs, and he didn't even finish the job. Im not sure why this is ok. A customer should pay for the work that is done not the anticipated time they think it will take them to finish the job. Would not recommend this business.
I. Mervin Gorasht
2 years ago
Company was very responsive in initiating service for a plumbing emergency. Marcus, the plumber assigned for our work, was thoughtful and creative in solving our problem. After identifying the problem, he devised a well thought out plan for solving the problem, communicated his approach to us and went about the work efficiently and with care to do as little damage as possible to the landscaped area around the work. Needing to work inside our home, Marcus was careful and very helpful in moving things to get access for his work, and later, putting things back as they were. In these times of pandemic, we appreciated Marcus and his assistant’s careful attention to health protocols.
Phil Fritzsche
4 years ago
Gene Johnson has helped us out several times now, all positive experiences. Jose in particular has been great. Showed up on time, did quick, high quality work, helped us understand the best way to deal with a couple issues, and cleaned up well after he was done.
Jose was in charge of my remodel and he was very good to work with. Professional, respectful, seemingly fair, on time and deald with 'issues' in a same manner.The price is what you expect for a larger plumbing company, but they were able to meet my rushed timeline and had the qualities listed above. As a consumer, the part I dread when working with contractors is you never know how they react if something does not go as planned or if you have a question. There were two items that weren't expected when we first discussed the work (slight change of scope and a question), but they were resolved in a professional and respectful manner. All in all, I am satisfied with my choice to go with this company, I recomend working with Jose.
Thank you, thank you, thank you for sending Brandon to replace water heater hoses and repair exterior water faucets. He is exceptionally knowledgeable and willing to share and educate me about the particulars of future water heater replacement, among many other relevant matters! In addition, I had lots of miscellaneous questions, such as how the parts he was replacing worked, and he was happy to show me and explain. His explanations also informed my choice of repair options, and a future bathroom remodel and how I can incorporate replacing the back yard water source in the same construction work. Then I sprang a surprise question on him, could my home have a water leak somewhere? He gladly took that on without hesitation and went through the diagnostics to form an opinion and give me his review. I’ll be keeping an eye on things based on Brandon‘s advice.All in all, a superior experience and turned a nerve-wracking situation into a valuable, informative time well spent for me. I will not hesitate to contact Gene Johnson Plumbing again in future matters!
Beorn Kjeldsen
2 years ago
Repaired my furnace quickly and for a very reasonable price. They provided same-day service. The same gentleman repaired a sewer leak last year at a significant savings to competitor's estimate. Highly recommend.
Bryan Cordell
2 years ago
Gene Johnson Plumbing now has a lifetime customer in me, and I’ll be referring all my friends to them! Never thought I’d write a positive review for a plumber since all my past experiences have been unpleasant. However, Gene Johnson has exceeded all of my expectations. Gene Jr. and Tu were on-time, professional and knowledgeable. I needed a new water line installed on our large property and we had to navigate around a lot of trees, septic and utilities making it very difficult. At one point the boring machine even got stuck on a large rock so Gene Jr. put in extra hours to finish hand digging the trench. Every time we encountered an obstacle, he had a backup plan and was willing to work it through with me, so I was comfortable with the solution. Thank you for all that you did to get my water back on!
John came out to help setup a gas grill in our backyard (converting from Liquid Propane to Natural Gas). Absolutely fantastic service; he was a pleasure to talk with, double checked everything (even what I had done beforehand) to make sure there was no leaks, and even helped check things I wasn't aware could be a problem. Cannot recommend highly enough.
Edwin came out today to hook up the water hoses to my new washing machine. I appreciated his calm attitude and friendly-ness. It’s always uncomfortable having workers come in to your home and private space, but Edwin made it easy and smooth. I’ve used Gene Johnson plumbing a few times now and will again. The technicians are courteous and knowledgeable, and I’ve always gotten on the schedule in a timely manner. Plumbing is not an inexpensive service but I feel Gene Johnson has competitive prices and I appreciate the consult fee is reasonable and can be deducted from the job, even if they must come back at a later date to complete. I can rest easy knowing there’s someone to call when there’s an urgent plumbing issue at hand.
Extremely happy with the work we had done with Gene Johnson plumbing and heating. We needed a new furnace and they got the job done right away. Adam our technician was amazing. He explained everything to us and did a great job. Highly recommend gene Johnson plumbing and Adam.
Milissa Kelly
4 years ago
Tommy showed up early to re-plumb my kitchen sink. He was on time and gave me an estimate before beginning the work. I couldn't be more pleased to have a problematic issue finally fixed properly! I have used Gene Johnson in the past to replace my side sewer. They do excellent work and I would recommend them highly.
Jose and his team were great! Jose did a great job explaining to us all that was needed, what he recommended, and why. He did a great job answering all our questions as well. They even took the time to clean up the area they worked on of not only their own work, but also our own mess. Highly recommend his team and now we know who we can call for any further replayed work!
jim danielson
4 years ago
Gene Johnson provided on time excellent service. They went above and beyond my expectations to have our water heater removed and replaced. The service tech skills were commendable and the work was neat and clean. I would highly recommend and use them again for any service I need.
Good job guys!!
Our water heater (combo water heater/in floor heating unit) stopped delivering hot water. The guys came and checked it out - they were punctual, polite, and professional - did a complete check to make sure that it wasn't an external issue causing the problem, then sat down with us to explain their findings. The cost if a new heater plus some additional parts was steep and they were kind enough to check financing options for us. We decided to go ahead with the new unit and parts and they spent the next several hours on it. Because my garage has been converted to an office/craft room they took precautions to ensure the carpets remained clean and there was no damage to anything. It took about 5 hours to get everything done, including a run for parts, but we now have hot water! Very please and thank you very much! Unfortunately, I'm drawing a complete blank on their names :(
My kitchen sink was blocked, and I couldn't snake it on my own. After calling Gene Johnson Plumbing, they took my info and said a technician would be in touch soon. Mason called me a few minutes after to let me know he was 30 min out and to discuss the issue. Communication was excellent, service was professional, and he had my sink running in under 30 minutes (less than 90 minutes from my first call). All around, I'm really happy with their service, and I'll be calling Mason if/when I need more plumbing help. Thank you!
Emily Massaro
4 years ago
Jose and Jesse were absolutely wonderful! Jose came out right away to look at my water heater, which needed to be replaced. He was back within the hour with all the equipment and parts needed for the job. He kept me informed about every step and made me feel reassured with his extensive knowledge. I highly recommend Jose and Jesse.
Krystyna Davison
4 years ago
Adam responded to our call for help at 2:00 am Wednesday morning. Our water heater was spewing water at a fast rate and we didn’t know how to shut it off. Right away, on the phone, he told me how to shut off the water. When he found out that the valve was stuck, he drove over to our place within 30 min.Adam turned off the water and gas to the heater and secured it so all was safe. He explained every step of the way what he was doing and what was wrong with the heater. He was extremely knowledgeable and answered all my questions. He presented us with the choices and his recommendations as to the new heater and assured us that he will be back in the morning to install it. He kept his word. We have our new heater working beautifully.My husband and I are extremely happy with the way Adam handled this situation, calmly and professionally. We will recommend Adam to our friends and neighbors and hope to have him back to do more plumbing work for us.Krystyna Davison
Chad and his team helped us with a big kitchen project in a short amount of time. He was helpful walking us through our options and ensured the work was high quality.
Called about 10 pm for a sudden wet spot on my living room ceiling. Gene Johnson got a technician out within 90 minutes. Chris found the leak in short order and repaired the pipe. He also let me know the bad news about my pipes, which I had already suspected, and didn’t pretend like this wasn’t a band-aid on a larger problem. I appreciate that level of honesty.
Kendall Sadler
3 years ago
We contacted GJP for an issue with our kitchen sink — they sent Jose over less than 24 hours later. Not only did he fix the sink issue quickly, but he also went above and beyond — I mentioned a separate issue with our shower that another plumber wasn’t able to fix months earlier, and Jose offered to take a look and fixed the shower in the same visit! If I could give more than 5 stars, I would!!
Betsy Christensen
3 years ago
Gene Johnson was recommended by a neighbor who had used them. I booked an appointment online and called the next morning to confirm. Everything was in order. On the day of service I was contacted about 30 minutes before the serviceman was to arrive. John was prompt, polite and thorough. He looked over both of our issues and gave me options for repair of both. When the work was complete he explained and showed me the cause of the problems and what he had done to correct them.
Called and requested a quote to simply unscrew some black pipe. Quote was $6,500 and an additional $800 dollars to detach two pieces of galvanized. To top it off, we had to pay them $54 for those quotes
Jayne Leighty
3 years ago
This is the second time I’ve used Gene Johnson, and I absolutely recommend them. First class service all the way...Today was replumbing a sink after a kitchen remodel, as well as completely redoing the under sink plumbing. Rodrick and Uriah were fantastic, and explained every step of the way. Rodrick also installed my water heater, so when they sent him today, I knew I had nothing to worry about.
Theodore Bohn
2 years ago
Tyler and Matt were very professional and competent. They were transparent about what they were going to do and what it would involve. We had a leak detector (from another company) estimate where he thought the leak was, but it didn't quite make sense from the topography, and Tyler and Matt expressed their doubts about the location. They explained to me that if they drilled in that location and the leak wasn't there, they'd have to do another leak detection and drill another hole, leading to a higher charge. They attempted to save me the extra expense by drilling the hole closer to where they thought the leak was. The leak was not exactly in this hole, but was close enough that they didn't need another leak detection. They widened the hole and reached the leak. I really appreciate their efforts to avoid incurring extra costs. In addition, they had the lowest bid of the 3 plumbing services I called. All in all, it was great value for the money. I highly recommend Gene Johnson Plumbing.
Suzanne Robinson
3 years ago
Jose V and Rene came out at the beginning of the window of time I was given and they were courteous and professional from start to finish. Jose took the time to answer my questions and explain what was wrong with my leaking hot water tank. He explained my options and never pressured me or made me feel rushed. The replacement tank was installed and the old one removed within 2 hours. The price was fair and the quality of the product and installation is very good. I enthusiastically recommend GJP and H. Ask for Jose V and Rene!
Kayla Wishall
4 years ago
I called Gene Johnson when a water filter going to the kitchen started leaking and I had to shut off the water main. It was almost 5pm, and I was sure no one would come out at that time to help. I tried one plumber but they didn't do work on water filtration systems. The woman on the phone was very helpful and calmed me down, explained the pricing, and said she could have someone come out that night. Gene Johnson, Jr, came out within an hour and a half and said the filter had been installed incorrectly but was able to isolate it and stop the leaking so we could have water. I was really impressed with how helpful they were and how reasonable the fee was for last minute, emergency service.
Shannon Johnson
3 years ago
We were thrilled to have a quick response to a leaky pipe on a Saturday night. The service man was very polite and knowledgeable and did a good job. I was rather shocked at the cost though! Not sure if this is the going rate but he was there and we needed it done. I wish they had mentioned the quote did not include tax as was again surprised by an additional $175 in tax. The actual job took just over an hour and he was there about 2. That means he made $775 an hour. He needed to dig 2 feet down in pretty soft sandy dirt. Unscrew the broken pipe and put a cap on it. It would have been another $600 to replace the pipe and faucet he removed.It may be that in addition to the $150 emergency charge (Which he waived because he forgot to add it, thank you) weekend jobs just cost more? I guess I should have become a plumber.
We have used Gene Johnson for several years and I’ve always found their service to be stellar and very effective. We were fortunate to have Ben help us this time and he was fantastic. We highly recommend this business
I tried swapping out a new vanity top and sink in my old house. I found that the drain coming out of the wall did not line up with the new sink. Given the original 1940s plumbing the drain was far too high for code and none of my makeshift attempts at hooking it up worked. I called Gene Johnson plumbing on Saturday and had an appointment for Tuesday. The tech came fairly early in the service window, took a look at the situation and gave me two options with upfront pricing for fixes. I went with one of the options, signed off on it and he started right away. When he ran into some unexpected issues he promptly let me know about it, said he'd run to the home base and be back. He was able to wrap up everything and even cap an unknown broken pipe in my crawl space all in the same day. Appreciated the work.
Steve Groooters
2 years ago
Had the pleasure of working with Marcus this morning for the second time. He was so good with our service needs last year I specifically requested him again. And once again he delivered and exceeded my expectations. Professional and qualified he quickly diagnosed and fixed our problem affordably. Couldn’t be happier. I’d recommend him to all.
Clark Williams-Derry
3 years ago
Good communication, friendly and helpful service. Aaron was completely professional and personable. He explained our plumbing problem clearly, gave us a range of options, and -- best of all -- fixed the problem in a few hours. Plumbing is expensive, but I feel confident about his diagnosis, his craftsmanship, and his commitment to minimizing the chances of water damage down the road.
bharti kamran
2 years ago
Call Gene Johnson, they were so nice to send Marcus afterhours. The problem was solved quickly. He was very professional and honest diagnosis. And showed me how to clean the filter. Thank you so much Marcus for getting the heat working for us again.
Marcus was absolutely PHENOMENAL. Right from the start he listened to what the problems were, asked great questions and what began as a simple service call to replace an outside leaky faucet - turned into a whole house diagnostic and full service solutions on the impact to our homes too high water pressure. Marcus, thank you for listening and connecting dots that I never would have connected on my own. I feel so much more secure about the health of our water pipes thanks to your deluxe full service visit. You’ve earned our trust and thank you SO so much!!!!
Mason did a great job and the pricing system at Gene Johnson is very nice. On top of solving my immediate plumbing problems, Mason also gave advice on what to do regarding some other things in my new house. Thanks!Gene Jr came out to help us out on an emergency call and set us up to get our sewer jetted out the following day and gave us a little peace of mind.
Jason and Chris did a great job installing a tankless gas water heater for me. Both were very knowledgeable and answered my questions concerning maintenance and equipment specifications. The new system works great and the water lines, intakes, and masonry work was all neatly done.There was also a glue spill, but they were quick to make it right, even if the nature of the glue means there will be a permanent minor stain. The price was on the higher said but again they did a great job. Overall I would recommend them and use them again.
Mark Middlebrooks
3 years ago
I contacted Gene Johnson plumbing to handle an emergency situation on the suggestion of a friend. I was able to speak with the person who would be handling the issue before they came out and that conversation was very helpful. Rodrick was his name and he was very helpful and professional through a pretty stressful ordeal. He went above and beyond my expectations in his service as well as end result.
Gene Johnson was very responsive and got a technician out right away to assess the issue. Cody was professional, explained everything, and checked in regularly during the installation to give updates and ask for input.
I want to let you folks know how pleased we are to have the support of Woody at Zoom Drain and the assistance of Brandon and Marcus at Gene Johnson. Woody bent over backwards to help us arrange for a re-inspection and drain cleansing at a rental property of ours that had a compliance violation reported by the tenant. After the tenant finally released the property back to us Woody was able to arrange the work on a very short lead time so we could arrange a re-inspection by the City.Brandon did great job of being able to schedule us on a very short notice.Marcus did a great job on the required work and was very informative and flexible in writing the description of the work accomplished .We will definitely continue to use your firms to meet our needs in the future. Thanks for a great Job!Lyle HallNorthwest Home rentals
My husband and I remodeled our home last year and had the bathroom redone because it was so tiny. We started having plumbing issues and contacted Gene Johnson. They were able to come out the next day to diagnose and fix our problems. Gene Johnson Jr and Chris were able to fix all the issues with our main line, air vent, and tankless water heater. They were able to explain all the issues in layman’s terms so we could understand what was going on and provided us many options to fix the problems. They didn’t try to sell the most expensive fix to our problems and were honest with their recommendations. They were also incredibly attentive to keeping our floors and carpets clean while entering/exit our home which we thoroughly appreciated. Would highly recommend they’re service.
Robert Clarkson
5 years ago
We had Jason from Gene Johnson out to our new (1978) home to evaluate our HVAC system and give us an estimate for running gas lines. During the initial consultation Jason was very informative and recommended a variety of options for heating based on efficiency and cost. Then he came out a second time to measure the house and inspect all venting to confirm the estimate before we signed anything. Throughout the process he was personable, informative, and responsive to email, calls, and text. The work took slightly longer than the estimated 3 days, and Jason even came out on the morning of Thanksgiving to make sure our heat was turned on. We felt comfortable leaving Jason and his team alone in our house while they worked and upon completion everything was cleaned and organized. We would highly recommend them to our friends and we will definitely call Gene Johnson for our future needs.
John Sinclair
4 years ago
On Sunday my dishwasher stopped working. I already had an appointment scheduled Monday for a faucet repair. My call to Gene Johnson to add, the more important, dishwasher repair was taken by a receptionist but was not conveyed to the service man. Chris arrived 15 minutes after the scheduled 8-9 window. I was disappointed to be informed when Chis arrived that Gene's doesn't do appliance repair. Chris provided helpful advice about the faucet.The entire experience was sub par.
Jessica Brown
5 years ago
We have had Josh come to our house several times and he has always provided very honest feedback. With an older house, we encounter lots of weird issues, and he's saved us hundreds of dollars by not performing unnecessary work. The scheduling turnaround is generally quite fast and the office has even called us back to offer earlier appointments. We will definitely be calling Gene Johnson again for any future needs.
Gene Jr. quoted and installed my new tub/shower and replaced my sink drain. He was professional and had several good tips on prepping the bathroom for the installation. The install was quality and took the estimated time. When I nicked an abandoned vent line he came the same night to address the issue and scheduled a follow up to install a permanent fix. I would highly recommend Gene Johnson Plumbing!
I can't speak more highly of this company.This was an unusual outside sewer problem. Gene Johnson send Josh, who discussed our options with us and gave us two competitive quotes for different approaches (Repair vs replace.)We had several other companies come out. We were unimpressed by all of them.Josh was ontime, professional, kept us informed about his progress, worked efficiently and did the job well.Don't look any further. GJ is the best! THANKS, Josh!!
We used Gene Johnson for many years. I liked them and referred neighbors to them. However, I think they are now growing too big, resulting in a decline in customer service. We had a backup in our kitchen last weekend, rendering our sink unusable. I called and spoke to someone with customer service/scheduling on Sunday afternoon, and he scheduled someone to come out the next morning, in between 8am and 12 noon. I rearranged my schedule and my husband's schedule (and our four kid's schedules) so that I could be home for the plumber. At 10am the next morning, I receive a call from Gene Johnson to schedule a visit. I said that's funny-- I already scheduled something yesterday, that someone was suppose to come in between 8am and 12 noon this morning. The gentleman on the phone said that there was a mixup. They subcontracted their customer calls out-of-state over the weekend, and the call center made a mistake. He said that if I wanted someone to come today, it would be an Emergency Service and therefore an additional $150 to services rendered. He said he could send someone on a non-emergency basis two days later. I said that's unacceptable. I could have scheduled other plumbers. I relied on your agreement to send a plumber on Monday, and therefore I didn't call another plumber. It doesn't matter if it's your subcontractor. I spoke with someone who was a representative of Gene Johnson, and they made a commitment to me. Gene Johnson is responsible for the commitments made by their subcontractors, on their behalf. They said someone would be here Monday morning. Now, come Monday, Gene Johnson can only come on Monday if I pay a $150 premium. I have four kids to feed, and my kitchen sink is unusable. It's the quintessential bait and switch. The gentleman on the phone said they had to pay the individual plumber the additional $150 because it was last-minute and would be after-hours. I said that the $150 should come out of Gene Johnson's pocket, since it was their mistake. He said that was not possible. He was rude to me and unapologetic. I was appalled. I will never use Gene Johnson again. And I will tell all my friends and neighbors about my bad experience. I now have another great plumber I will recommend.
Jacob Pickering
4 years ago
I had a catastrophic failure of my water heater. Within 48 hours of initial call, everything was replaced and repaired, with several improvements such that now everything is better than before. Onsite technicians were very professional, polite, and took the time to carefully explain everything they needed to do. Obviously these kind of projects are never cheap, but at least here I felt like it was money well spent and that I can now rest easy
pieter salverda
4 months ago
Showed up on time, provided great information and options for repair. Highly recommended!
Cappy Thompson
3 years ago
I have a boiler system and needed the domestic water storage tank replaced. It is located above the bathroom, in a loft area. After giving me a firm bid which was reasonable, Jose and his teammate worked a long day and did a fantastic job cutting out the old tank, plumbing the new water tank, with expansion tank, valves, EQ security straps, got it all up and running...but the old tank was so heavy it required a second trip with a team of 4 men to safely haul it down and out. They were nice, professional, talented and quick to finish a job that was probably under bid. I'd give them six stars if I could. Thank you!!
Brianna Fulghum-Behen
a year ago
Ismael was wonderful, he was knowledgeable and guided us through what we will need to do moving forward. He went above and beyond to ensure we knew all our options!
Emily Dahlberg
2 years ago
If you want to use Gene Johnson, I highly recommend you get a second quote before committing. GJ was charging 2-4 times what other companies offer. There are many more negative reviews on Yelp with a similar experience.Initially everything went great with GJ. We had just bought a new house with a few different plumbing questions/issues from the inspection, so Kyle came out to take a look. He was right on time, very helpful and patient and answered all our questions about various systems. At this point I was more than happy to use him for our services and support a local business, even if I ended up paying a bit more.But from there it just turned into a big headache. I had a few follow-up questions from the initial visit, but there's no way to contact your technician directly. I had to call the main number, they are not able to answer any of your questions, and they would say the technician would call me back that evening. Then no call would come. Tried again the next day, same story, again no call. Finally I got the call the next day, discussed our options, and then it took almost a week for the tech to send an updated quote. I couldn't schedule anything until the quote was sent, and when I called the central number again, they would say he was scheduled to send it that day, and guess what, no quote came.In all this time waiting, I decided to try contacting some other companies. I called one other local plumber and they were super nice and told me I should first call the store I bought my appliances from as they will almost always do it cheaper than a plumber. I first called Best Buy where we had bought our dishwasher and they offered to install it for $150 to GJ's $600! Also called Lowe's for a quote for a hybrid water heater - price for the water heater and installation was $2.3k to GJ's $4.8k!
John McLaughlin
a year ago
Wade and Nathan were awesome and did an amazing job. They were also really informative and let us know exactly what was wrong and how to fix it! Highly recommended!
Carlos came out and chew through 3 saw blades trying to expand a whole so that our shower heads could again be installed. Why did the shower suddenly not want shower heads to be installed? That's a mystery.
Marcus and his fellow worker did a great job re piping our natural gas line to fit our new gas stove. They also level the stove and installed the anti-tipping bracket! They made sure all our gas appliances were restarted correctly after turning off the gas too.
Excellent experience with Uriah Johnson. He saved us several thousand dollars because he was able to repair something that two other plumbers didn't think they could do. It took awhile to get the right part because of Covid issues, but once here the work was done promptly and efficiently. Customer service was pleasant and responsive
They arrived in the promised time window and even texted me about 20 minutes away, so I didn't have to wait around a long time. The plumber did all the work on the same day (and I had quite a list for him). Quality work and cleaned up after himself. Where we had to choose between different ways to implement, he found options which saved me money and looked good. Yeah I'd have them back again!
Jordan Villegas
2 years ago
Extremely happy with Cory Brown from Gene Johnson Plumbing. We had several issues we needed him to look at thanks to poorly done work from another plumbing company (a leaking disposal/p-trap and a bubbling toilet); during it all, Cory was extremely thorough, honest, professional, and friendly. Dealing with plumbing issues is always frustrating, but the quality of Cory's work was extremely relieving. When he discovered our sewage was leaking into the crawlspace (!!) he immediately helped us get an appointment to clean it. He even took the time to provide us detailed notes and pictures of the issues he discovered for help when we inevitably have a conversation with our previous plumbing contractor. Cannot recommend Cory and Gene Johnson Plumbing enough.
Nikola Davidson
2 years ago
My plumber was very helpful and quickly fixed the issue. He also took some proactive steps ensuring I knew where the water shut-off valve is and that my hot water heater is in good shape. He was also very friendly and professional.
Cody was excellent. Super efficient and fixed our leaky faucet. Much appreciated. Great service and a kind a goodperson. Thank you.
Richard Miller
2 years ago
Chris came over to look at our furnace, hew was on time and practice the current COVID-19 protocols. He is very professional, and knowledgeable and was able to fix the problem quickly. I would use them again and recommend Gene Johnson Plumbing & Heating to friends who might need service or instillation services.
Wade Young was fantastic: knowledgeable, worked quickly and gave me maintenance tips also. As a single mom managing my home on my own, I really appreciate his guidance.
I was having problems with the furnace, which wasn’t working. Marcus, from Gene Johnson Plumbing and Heating, who had done maintenance on the furnace the year before, came by to look at it. Marcus quickly diagnosed the problem. Someone had turned off a switch on the side of the furnace. Marcus was very honest and told us the problem. He could have easily pretended it was something else, but chose not to take advantage of my ignorance and I appreciate that. He also looked at other potential issues and suggested that the furnace was nearing he end of its life and might need to be replaced in the not too distant future, but didn’t charge us for the visit. I appreciated his honesty and professionalism and asked him to draw up an estimate for a new furnace so we would be ready to do the replacement when the time comes. Thank you Marcus for a great experience.
FANTASTIC SERVICE! Rodrick P was on time, very polite, and remembered servicing our furnace two years ago, which added comfort to the visit. He quickly assessed the problem and came up with a creative solution to repair and ensure the same thing wouldn’t happen in the future. He went out of his way to show me how to work my thermostat and clean the filters, and even gave me some ideas for other areas of the house that have been problematic. He was funny and patient and really listened to what I had to say. As a single mom making ends meet it was great to work with someone who you could tell has a good soul. I will definitely ask for him whenever I need to call Gene Johnson.
Jose was very thorough in his explanation of what possible repair costs would be of our non-functioning 9 yr old early version of the Navien tankless hot water heater as we didn't know it was supposed to have yearly maintenance and was in poor condition. We replaced it with a new version which was seamless. Jose went over everything on the unit, answered all our questions and the clean up was perfect. Jose was extremely friendly and a pleasure to work with. I would request him again. Our only concern was the cost as we didn't have time to do our research and didn't want to continue any longer without hot water.
Adam is very responsible and knowledgeable. He did a great job. When other plumbing companies convinced me that my water heater needed to be replaced and quoted me 4600-6000, he tried hard to fix it and made it to work again. Highly recommend him to whoever needs a repair or replacement.Yen Fogarty
Dorothee Graham
4 years ago
Fantastic experience! Scheduling was easy. They arrived on time, assessed the issue immediately. I was Provided a written estimate on the spot. My technician was efficient and able to replace my toilet the same day. I’m very happy with the service and would refer them to anyone!
Glenn Hoenes
10 years ago
We have used Gene Johnson for about three years now primarily to maintain our heating system. They have always been responsive and professional. Our latest issue was a leaking water heater that was discovered right before we were ready to leave for the weekend. I called Gene Johnson and they arranged for someone to come out on Monday. I drained the old water heater to avoid more leaking over the weekend. They were good about contacting me when there were delays on getting to us on Monday. They finally got to us around 6pm and worked until the new water heater was installed.They also recommended replacing the old galvanized piping with copper and scheduled to come back to complete that portion of the job. They are almost always prompt or call if there is any delay.I will continue to use them because of the excellent service they provide and the knowledgeable staff.
I used Gene Johnson Plumbing and they were scheduled to come out on a snow day. They ran late as far as the promised time window but the tech they sent, Rodrick, was very personable and knowledgeable. He put the furnace problem right in short order! Good work and experience.
susan alotrico
2 years ago
I received an honest appraisal of work needed for a faucet replacement but in the end I decided it would be a DIY project. I received enough details to understand the scope and the options I had. While I choose DYI, Gene Johnson is my plumbing company and I have found all people associated with the company really care about its customers. The owners and their personal care are really outstanding people!Thank you for what you do and the principles of integrity and honesty that guide you.
Kristi Florino
3 years ago
Jose was very professional, friendly and thorough when he came out to look at our crawl space and give us an estimate on some repairs that were suggested to us by a home inspector. With that being said, we received 3 estimates a few days later for that work and the estimates were OUTRAGEOUS. I have been a homeowner for many years and have a basic knowledge of what repairs cost and these quotes were way out of line. For a “pinhole” leak (the technician’s word, not mine) in a pipe in our crawlspace, we were quoted $1k for the repair. For adding a second sump pump to our crawlspace, we were quoted $3,300 - which is at least 3 times what it should cost. Very disappointed that we aren’t going to be able to have Jose back, as he was very nice to work with, but there is no way that we would pay these prices for some very basic home Maintenance and repairs.
Diane VanderPol
3 years ago
Marcus and his coworker did a great job. They were on time, efficient, and neat. Marcus answered all my questions and explained things well. The new furnace was installed within two days of the first call for repairs on the old unit. Thanks for such prompt and professional service.
Suzanne Wolfe
4 years ago
This morning my toilet tank started gushing water all over my bathroom. Help. I called Gene Johnson Plumbing and asked if someone could come out immediately. They were extremely professional and said someone would come out right away.That someone was Adam. A great guy who immediately showed me what he needed to do to fix the problem and was upfront about options. He was friendly, honest and completely efficient and now my toilet is not only leaking but looks like new.I recommend Gene Johnson Plumbing unreservedly and Adam in particular. What great service and results!
Very happy with experience so far. From calling to arrange estimate through to confirmation by Gene Johnson Plumbing on technicians arrival time and dealing with technician for estimate. They sent Gene Johnson Jr. Who was patient whilst answering questions and thorough in explanation of work that would be provided . We have scheduled the work to be done and I am confident we will be satisfied. So far so good.
So prompt and professional! Marcus was great he explained things to me so I could understand and was very upfront about options and costs. Got our heater working so fast! Will definitely be calling again if we need any repairs
Donnie Ligeikis
2 years ago
We needed a new supply line in our bathroom and kitchen. We also requested a quote for future work. Diego, the technician, was on time, thorough with explaining what he was going to do, and cleaned up as he was working. As Diego presented the quote for future work he educated us on water heater dimensions and how our planning should consider those dimensions. Diego and Gene Johnson Plumbing and Heating are top notch in our book!
I first used them for a leak and then a year or so later for a replacement. The technicians are super friendly and skilled and precise. They clean up on the way out and had a great financing option for me.
Josh from Gene Plumbing was super professional and gave an honest quotation for us to decide whether we re-build an old toilet or install a new one. There was no pressure and we chose to install a new toilet. His work was extremely good, very clean and super quick. I would highly recommend Gene Plumbing.
My experience with Gene Johnson has been very positive all around and provided excellent customer service. Technician Kyle impressed me with his professionalism and skill. I appreciate it when a technician is genuinely interested in what they do. A very good experience.
My technician Miguel did a great job and went above and beyond to help me resolve the noise issues with both toilets in my house. Would definitely recommend!
Amy Bonney Hoffman
4 years ago
Trent and Edwin did a superb job installing a gas line at a moment's notice. Very professional, courteous -- I couldn't have asked for better contractors.Update: Rodrick just came to the house to repair some fixtures upstairs. And, just like last time, a Gene Johnson contractor performed an absolutely fabulous job for an extremely reasonable price. 5 Stars all over again!
Josh Davis-Welty
3 years ago
Gene Johnson provides quality work and is super responsive. I had Jose and Jose replace my water heater. We found out in the morning before work and they had it installed before the work day was done. Incredible. Thanks!
Blake Pusztai
6 years ago
This is the 3rd time I've had the fine folks at Gene Johnson come out to do work at our house, but it's the first time where we had an urgent need. Overnight our 1950's bathtub faucet started leaking water at a rate of 10 gallons/hour, so I called Gene Johnson first thing this morning.They sent Roderick over right away, and he even arrived 30 minutes early! He got right to work, presented us with a couple options at varying budget levels, and promptly resolved the issue. I'm very impressed. Roderick did a fantastic job, and even took about 30 minutes extra to educate me about what went wrong, and what needed to be replaced. He also took extra time to look at a few other plumbing projects that I had around the house, and provided advice and answers to all of my questions. We'll certainly be requesting Roderick again!
Jason gave us information to make a decision, we discussed how each would work or not work in our situation and he then installed the water heater in the next few hours. He was pleasant, cheerful and very efficient. We are pleased with all of our interactions with this company and this person. Awesome!
Colleen Morris
3 years ago
Marcus from Gene Johnson is absolutely wonderful. He went above and beyond helping us understand his decisions and came and went multiple times to get us through significant work for a large remodel. We started recommending him to friends before the work was even done!
Fast, friendly, took pictures, provided estimates, explained what the problem was and fixed it quickly.
gummiesrule88
3 years ago
Jose was a first-rate plumber for us. He knows what he is doing, and is polite, communicative and diligent. He located the source of our leaks (old galvanized drain pipes running from the kitchen sink, bad diverters in the bathroom tub and sink) and fixed them. He found time while he was here to explain that our hot water heater was on its last legs and not up to code, our toilets were bad and our water main valve had silently disintegrated such that shutting off the water to the home was now impossible. He replaced and fixed those as well.He did a lot of work, and it was not cheap, but it was quality, with good parts, and it was fast. Two days for all of the above. We will definitely turn to Gus Johnson Plumbers and Jose in the future for our plumbing needs.
Dorothy Mendoza
4 years ago
I have used G J plumbing in the past and would recommend them in the future. But today was a little frustrating. I made a call to have service done on a piece of equipment in my restaurant. I tried to explain the situation, noting that the problem was in the equipment. They were able to send a tech out the morning ( kudos for speed!) but when the tech arrived he informed me that they do not work on equipment only the actual plumbing lines that go to the equipment. Then I was charged the $49 +tax and he was on his way. It stung a little that if the problem was in the machine that they would still send someone out. It almost seems like an easy $50 scam for the company. If the attendant answering the phone had digested the info better and asked a few questions to clarify, no time wasted or money lost.The kicker is that I called them because I have had success in the past, even before calling the equipment installer/manufacturer. But now I know.Anyway they are a solid company and when they are able to do the work its good and clean.
Mixup on 1st appointment.....they corrected, sent a discount postcard with an apology. Service person, John came and fixed the dripping faucet. He was courteous, explained everything...thankful it is fixed.Also, if I have further problems to call back. Would use them in a snap. Good work.Elaine Kim
We had a frost-free hose bib that froze and cracked open inside a wall behind our kitchen cabinetry. Not good! As I watched, the Gene Johnson plumber pulled the dishwasher out and cut away the back of some cabinetry (which he put back in upon completion) in a tight space to access the broken bib.He was careful in his work and left the visible part of the kitchen in the same shape as he found it. As a bonus he modified a sink drain pipe that was sloped the wrong way and fixed another couple minor issues he noticed.I was impressed by his diligence in doing the job the right way. He communicated his thought process as he deliberated on how to best solve our problem.While I suspect we paid more than we might have with another plumber I'm OK with paying a premium for a job well done. Based on our past experiences, surly and stubborn plumbers are not uncommon. Glad to not have that today!
Bruce McDermott
2 years ago
Jose was good, as usual. He came quickly to diagnose a problem with the water heater he had installed in my mother's home recently. It turned out to be the gas main that other contractors had disturbed, causing a shutdown automatically at the main. My only complaint is that Jose was at my Mom's house for an hour at most, made no repairs, and the cost was $400 plus tax. That seemed like a hefty hourly rate to me...
Our service was prompt, honest, and friendly. The pricing was fair and competitive. We felt treated like humans, and not inconveniences, like with everyone else we spoke with during a water emergency. Thank you!
James Ratliff
4 years ago
I had a great experience with one of Gene Johnson’s technicians coming out to my home to bid on a project. Customer support was awesome. Adam was super knowledgeable and courteous and I plan on moving forward with Gene Johnson to do the work. The only downside was the $50 fee for the home visit / estimate. This is redeemable if you schiedule the work, but it was unexpected. However, after dealing with hit and miss craigslist contractors, the professionalism showed by the company and Adam make it worth it.
Lauren DeBlasio
4 years ago
I had a wonderful experience with Gene Johnson Plumbing & Heating! I was on a tight timeline due to a home inspection and they were out at my house quickly and performed all of the work needed. They did a great job addressing and resolving the issues.
Tammy Lessley
2 years ago
Jose and Rene were excellent and very professional. They provided superb customer services with all the repairs and replacements. They also did a remarkable job with “forensic” plumbing. They helped navigate and deduce some items and connections within the home that we were questioning.
Bonnie Schurr
3 years ago
Uriah, of Gene Johnson Plumbing, did a fantastic job repairing plumbing problems related to my washing machine hookup, hot water tank, and a large faucet used to turn off the water supply. He installed good quality metal parts, a new box to hold the washing machine hoses, and a system that will sound an alarm and turn off the water heater if there is a leak. All the plumbing looks neat, safe and secure now. What a relief! Uriah was friendly, polite, and professional, and nice to have around. In addition, he did a good job cleaning up after himself! If all the technicians are like Uriah, I highly recommend Gene Johnson Plumbing.
We needed a new water heater installed and Jose was knowledgeable, efficient, and extremely professional. I appreciated how easy it was to contact Jose, and how open he was to sharing ideas. He arrived when he said he would, he made a complex job look easy, he left our home spotless, and now we have a great hot water system for years to come. Thanks Jose!
Robert Rivera
2 years ago
We had a leak in our water heater in our home. Booked an appointment and we received a text MSG regarding the details of the appointment. The day of our appointment went smoothly. I like the fact that the company text us the ETA and a picture of the person coming to look at the water heater. Uriah was a professional, he knew what was wrong and what was needed to happen to fix the water heater. He was able to answer all our questions. Thank you for your service Uriah
Anna Brusanowski
4 years ago
Josh Elvig from Gene Johnson plumbing provided superb service for us this morning. We needed our water heater changed. Capable, professional, efficient, timely and courteous. In short, everything you could ask for. Kudos to Gene Johnson for having the smarts to have Josh on their staff.🤙🏼
The technician who came was very responsive and gave a reasonable estimate of the work.
James Malnerich
4 weeks ago
Fast service same day service will call them back
Jose and Rene came on time, did great work, and were very helpful in letting me know what the next steps are to find and fix my water leak. I would definitely call Jose and Rene back to do more work.Later the same day, Jose and Brendan returned at my request to arrange for installing a new water line. They are both very professional and courteous.
I hired Gene Johnson to uninstall an old oven range and install a new one. The technician, Josh, was professional and courteous, and showed up at the scheduled time. He took good care in installing the new oven range and carefully putting it back into the inserted space within the granite countertop. I have used GJ Plumbing for other jobs, most notably water/drain issues, and have been satisfied with their work each time. I would definitely recommend them.
Nice guys
Clean work and language!
Very pleased and will recommend
Cory of Gene Johnson Plumbing was excellent.He was generous with his time during the consultation,communicated thoroughly ,and did beautiful clean work.I had a very pleasant client experience with Cory and GJP.I would highly recommend.
Laura Eidelson
3 years ago
Gene Johnson, Jr. did a GREAT job today fixing a leaky pipe in my home! He showed up on time, did a quality job and left the work area neat and clean. He was polite, efficient and thorough. I would definitely use Gene Johnson again! 👍🏻👍🏻
The young man who came to our house six days ago was very professional and knowledgeable. I think his name was Andy but I am not positive. He explained about draining the water heater and let me decide whether I wanted to do it myself or have him do it. I asked him to do it and it was quick and all the mess was cleaned up. He also left me step by step instructions for something else I needed to learn about. Plumbing costs are always unpleasant but I feel that what Gene Johnson charges is always fair for the service performed.
Karen Alberts
4 years ago
I had a leaky water heater and gave them a call late in the afternoon. They sent a team out 1st thing the next morning. Jose and Jesse showed up on time and were courteous and very knowledgeable. Jose explained to me what the problem was and in detail informed me of what the solution was.Jose was very patient with me even though I asked him a million questions!They promptly went and got me a new water heater and spent most of the day hooking it up and reworking pipes and levers that were no longer functioning and out of code. When they were all done Jesse went through the entire house checking faucets, making sure all were in working order.Jose went above and beyond for me with a few other thing and overall I was VERY happy with the outcome. I would recommend these guys to anyone who has water heater issues. Thanks again Jose and Jesse!!!
Our regular plumber was unavailable to do some work we needed done so we used Gene Johnson to hook up our faucet, dishwasher, and garbage disposal again after a sink and counter replacement. The service went well until we realized the dishwasher didn’t work! I believe a service provider should make sure everything is in working order before leaving and that didn’t happen. When we called back, we were given the runaround when they could come back and blamed the problem on us. They never did return to fix it and we had to find another route to remedy it.
Calina Garcia
4 years ago
After struggling to find a company to diagnose and repair and issue with my tankless water-heater supplied radiant heat, a google search led me to Gene Johnson. Setting up and appointment was simple (I used the online application). The plumber (Kyle) was on-time, able to diagnose the issue quickly, and fix it within the same appointment window. I appreciate the prompt & excellent service. My heat works the way it should again!
Nathanael Mokry
4 years ago
Gene Jr. dropped by to give me an estimate for a water main replacement. He was patient and knowledgeable when explaining the situation. Before he left, he not only offered me some advice on how to temporarily fix my leak until it a plumber was available for a more permanent solution, but he also called me after he left to give me additional advice on how to remedy my situation. Gene obviously takes pride in his work and cares for his clients!
Lex Perryman
3 months ago
Very responsive and professional. Chase was great to work with.
Judy Murray
10 months ago
Very professional and helpful. Met all my requests and went above and beyond. I was comfortable that Aaron had expertise in what needed to be done.
Elaine Nonneman
3 years ago
Same day dispatch to troubleshoot the problem. Marcus explained what was needed and process of getting parts. These arrived quicker than expected and Marcus made the repairs that day. I appreciate that Gene Johnson techs check with manufacturers to ensure they install parts compatible with existing equipment. Very dependable.
Keith Sherman
4 years ago
Mason did a fantastic job. He quoted me several options for fixing two leaks and made recommendations while respecting my budget as well. Also, Taylor in the office was cheerful, professional, and helpful. I told her I wasn't in big rush but she still found an opening the next day. This was a big difference from the last two plumbing companies I hired. I will be calling Gene Johnson again.
Robby Al-Abboud (Throb)
4 years ago
I called Gene Johnson because I had some plumbing issues. They sent Josh who immediately knew how to get everything fixed and back to working order. He was very professional, knowledgeable, and efficient. I very much appreciated the quick work. I will be using Gene Johnson again if anything ever comes up, and highly recommend them anyone who needs.Thanks Josh!
Michael Miller
2 years ago
José Velásquez and his colleague Aiden did an expert job replacing our old water heater. They were professional, knowledgeable, and friendly—and they were able to do the work the same day we called. We’re really grateful for their help on such short notice.
Jason was the best most honest and forthright service technician I have ever hired to work on my home. The pricing was very competitive and Jason came the day after he provided his quote to perform the work required. The jobs were completed that day. A few days later through our own fault, we lost the pilot light in our hot water heater and we were unable to restart it on our own. After working all day from early morning on a Saturday he came by and relit the pilot light for us no charge. I would recommend Jason and Gene Johnson Plumbing and Heating without hesitation to anyone who is in need of plumbing or HVAC services.
My husband and I purchased a 1950's house that needed A LOT of work. Gene Johnson Plumbing sent Uriah as our tech and he was outstanding. He re-piped our hot & cold water lines, repaired our main drain/vent pipe (which was a huge amount of work), repaired all of our other drain lines, installed a new hot water heater, and installed a whole house water treatment system. The amount of demo work that he and his helper had to do just to get to some of the pipes, was really intense. Throughout the whole process, Uriah was reliable, always showed up on time, had an incredible work ethic and really pleasant disposition. He took the time to explain everything he was doing and why. I would absolutely request Uriah as my tech for future work. It's rare to find people like him - truly honest and hard-working.
Helen Wattley-Ames
a year ago
Schedulers were efficient, great system for texting updates. Chad very courteous and professional, did a great job of diagnosing the issue and quoting options. Very satisfied!
christopher choi
9 months ago
Service was prompt and pricing was transparent. Pricey but all plumbing is. Called out other items for me to replace or monitor as well, without being pushy about having them fix it.
Fantastic service and good communicators, which is more rate than it should be. Ask for John, he's the man. Installed a garbage disposal, extended gas hard pipe and a flexible hose to get our NG fire pit working. Would definitely work with again.
Kristina Larsen
3 years ago
Marcus was able to diagnose our issue super quickly, recommended some necessary cleaning, and was able to install our new thermostat (& show us how to use it!). Super personable, was kind enough to endure a 2 1/2 year old trying to help him, and was a trooper for squeezing us into the end of his day. Thanks, Marcus!!!
Felisa Yasutake
2 years ago
Marcus was very professional and prompt. He assessed my situation and explained it to me easily. His communication was clear and straight forward, which I prefer when dealing with high stress events such as this. Definitely will be back as a customer.
Dylan Espinoza
2 years ago
These guys do great work--especially Marcus. He did a very good job, he did it quickly, he communicated concisely and thoroughly, and when he was done with the job I'd brought him in for, he also tightened up a couple other small things I was having trouble with. I run a small business and these guys are consistently there when I need em, and quickly. Full reccomend! Thanks, Marcus.
Jose arrived on time and did a great job with the expansion tank replacement. He took the time to explain what was going on, answered additional questions, and left the system in a better state. Would definitely recommend Gene Johnson and Jose.
I had an issue that fell under their great 6 month warranty. They were very responsive and made it to my house to fix the clog that same morning. They are very efficient. Marcus at Gene Johnson takes great care of us!
Marissa DiBella
2 years ago
Marcus fixed our heater and we are SO appreciative! Both times he came out to check/fix the repair needed he was fast, thorough, professional, and COVID-19 responsible. We are so glad to have our heat fixed just in time for winter and grateful for Marcus’s responsiveness and professionalism. Thanks Marcus!
Adam and Hugo we're professional and considerate. They made an effort to replace our furnace in 24 hours and kept their word. My husband was recently home from surgery and cold so we appreciated the gesture. Adam thoughtfully helped us to select the appropriate furnace for our home. Our experience with this company couldn't have been better. We would certainly use them again.
Jeremiah Bowles
3 years ago
Having plumbing work done is kind of like going to the dentist. You don't want to go, but when you have to, you want to be confident it'll be done right the first time. From the initial consultation to the final wrap up, I really appreciated that Ryan took the time to review options, walk through solutions, and keep me informed of their approach and job progress. He and Matt spent two days excavating and replacing a kitchen drain line and replumbing the sink, and I am very pleased with the results. I can't say the work was cheap, but I can also say that I'm absolutely confident it was done well and won't be a problem in the future, and the peace of mind is worth it. At this point, I've had Gene Johnson replace all of the plumbing in my house in the last three years, and I will continue to use them (thoughly hopefully not nearly as much :p) for any plumbing needs I have in the future. They're worth it.
Abhishek Choudhary
6 years ago
Had a great experience with Rodrick from Gene Johnson Plumbing. I found out through my water bill that I must have had a water leak somewhere. Rodrick came quickly and diagnosed the issue under non idea conditions (my crawlspace is tiny and house is generally overgrown). He was informative and explained all my options to me and then came asap the next day to do the necessary repairs. He did a great job and was a pleasure to be around and in general made a bad situation a lot better. I highly recommend him and Gene Johnson Plumbing.
My hot water heater broke on Saturday night and I called Gene Johnson the next morning. They are Navien certified and came out first thing on Monday. The technician Adam was very nice, did quick work, and gave me an honest answer. Short story, the heater needed several new electronic components that had to be overnighted by the manufacturer. Adam said he would come the next day if they were available and it went exactly to plan. As of Tuesday evening, I have hot water and I have had another great experience with Gene Johnson. Adam is yet another great employee of this company who is both great at what he does and puts the customer first. Nice work!
Jeff Drury-Stewart
a year ago
I called Gene Johnson during the December 2021 snowstorm because my furnace went out the day after Christmas. I called 6 places and they were the only ones to answer the phone. Despite the snow and ice, Tu came out two days later and was able to fix the issue and get my heat restarted. All my thanks!
Our Furnace stopped working overnight. We called Gene Johnson Plumbing and Heating in the morning. We run a day care so it was vital to get it running as soon as possible due to these cold winter days. They sent out Brandon and his coworker a few hours later. They were very respectable, clean and very pleasant to talk to. The Furnace works perfectly now. We would surely recommened them to others. Thank you!
Kathleen Saneto
4 years ago
We had a new hand-held showerhead installed in our bathroom. The technician was on -time, professional, and offered recommendations for a great replacement product. The installation was done quickly and very well done! Thank you Marcus! We would highly recommend Gene Johnson Plumbing!
Sheri Malcolm
4 years ago
After suffering a leak in our ceiling over the weekend, I was able to quickly schedule an appointment online with Gene Johnson to diagnose the origin. Rodrick was professional and took the time to explain the repair process. I ended up replacing two toilets and doing a “quick fix” on a third totaling over $2,200. I used the least expensive $871 option for the toilet replacements and received a $100 discount on the second. Unfortunately the quick fix ($250) was miss diagnosed so I had to call back to have the technician return. He offered to order the gasket, but I opted to buy it at my local hardware store ($15) and install it myself. I was surprised such a standard part was unavailable. I was happy with the toilet replacements, but wished the other issue could have been resolved on the first visit (toilet was leaking between the base and tank upon flush).
Maximilian Schmeiser
3 years ago
I’ve had multiple big jobs done by Gene Johnson and every time it’s been a great experience. Communication is consistent and they show up on time. Quality of work has been much better than other plumbers, especially for our hydronic heating system.
Jose took the time to get the job done right! I couldn't believe how courteous he was! He let us know every step he was taking! Made me feel so comfortable through a rough process of fixing my broken pipe. I could say a million great things!! I will never use another plumber again! He is the best!!!!!
Miguel the technician was here on time and thoroughly explained the procedure of each project. He was here for 6 hours and left my house clean and all systems a go. I’ll use Gene Johnson in the future.
Extremely satisfied with the work done to my tankless water heater. The two gentlemen working on my system worked tirelessly all day to get it fully fixed. They explained to me all the details, gave me options on different levels of maintenance and work, and gave accurate estimates of time to completion.Update: Jose came back to help solve a difficult to fix problem. Highly professional, hard working, and excellent problem solving skills.
Colleen Northcutt
4 years ago
My technician who came to the house was very friendly and knowledgeable. He gave a good explanation of what needed to be done, as well as a clear estimate before starting work. It is a rental house and I live out of state so I didn't actually see the repairs. According to the tenant it looks good and is no longer leaking. Seems a fair price for the work done.I took a star off because the appointment was for 8:30-9:30 am arrival, and the office called me at 10:10 to say they were running late. They had no estimate at all of when they would arrive. It took a long time to get them to take down the tenant's phone number to provide him with updates. Although it didn't personally inconvenience me, my tenant did have to wait around for unknown amount of time.
Gene Johnson staff installed a tankless water heater, which turned out to be a lengthy process due to conditions beyond their control. The workers were professional, knowledgeable, and very competent, and worked diligently until the install was completed. I would recommend Gene Johnson Plumbing, and will continue to use their services as needed.
Alyssa Firmin
3 years ago
Adam was detailed in the options I had for a new water heater. He also had a good idea for fixing the condensate outflow tube and pump which had been installed incorrectly by the former owner. He fixed my water pressure valve on the water intake. His apprentice Hugo was conscientious. Their work was exacting. They left my place cleaner than they found it. I will definitely be calling back and asking for Adam and Hugo.
Carlos who helped us did great! Got it done quickly and recommended us to the best service and deal!
April Huneycutt
4 years ago
Gene was super professional. He called before he arrived and once on site he and his team member diagnosed the issue. It was decided the scope of work was a larger project than originally thought. I asked for a detailed quote which I received later that evening. I would highly recommended Gene for your plumbing or gas needs.
Xiaoling Yang
8 years ago
I tried to replace a kitchen faucet recently. Unfortunately, the old one can't be removed due to rust. I think I need find some helper. I called GP due to the positive online reviews. And they sent a nice man, Woody, to investigate my situation within three hours. Finally, he found the problem is not only caused by the old rusty faucet but the old cheap valves as well. But the estimate cost blew away my budget. However, Woody just kindly suggested me to let him finish the part I can't do and I can finish the rest by myself. Then, my budget came alive again! He helped me replace those two old valves and remove the rusty faucet. His work was really fantastic and I put the new faucet purchased from Home depot without any trouble. So that, I definitely gave them five stars for their wonderful service.By the way, it is the first time to hire a plumber. I didn't compare the price with the others. Frankly speaking, it was more expensive than what I expected. The final cost was $450 + tax for one and half hours work.
Raymond Leighton
3 years ago
I just had Ryan come out to fix an issue with the water heater at my house. Not only was he very professional, but he had an easy going demeanor. He was up front about how much his work would cost and how and what he had to do in order to fix the issue. Although I hope to not have to use him again I gladly would if any future issues arise. Also a big thank you to Gwen in dispatch who got a technician out earlier then I expected and communicated with me every step of the way.
Amos Nistrian
4 years ago
For nearly 6 months, our house has been taking cold showers, so we finally called Gene Johnson Plumbing. Brandon came out and did an awesome job fixing our water heating issues. He showed up on time and was able to diagnose the problem in minutes. The repair was very tidy and you could tell he really knew what he was doing. He even took the time to answer alll my questions and explain technical things in a way that I could understand. Thank you Brandon and Gene Johnson Plumbing, we finally have hot showers!
Jose and Rene were great. They assessed the leak under the kitchen sink and found that the faucet had cracked. They had the parts they needed and had a new faucet installed in no time. They also tightened up the soap dispenser attached to the kitchen counter as well while they were replacing the faucet so now the bottom ring doesn't spin round and round for no reason. Very professional work!
Allison Antrim
2 years ago
GJ is always our go to plumber company! And again, they didn’t disappoint. Jose and Xavier (apprentice) were so kind, respectful, communicative, efficient. They tried their best to remove as little drywall as possible and managed to save our shiplap and wainscoting so we can fix it all back up easily. Highly recommend!
Diane Tchakirides
4 years ago
I was so impressed with the professionalism and friendly attitude of Brandon Fairley. He explained the work to be done and patiently answered my questions. He originally came to fix a clogged sewer line and while he was checking that out in my crawl space he discovered that my 20 year old water heater was leaking as well. He and his partner did a great job cleaning out my pipes, getting a new hot water heater installed and recommending someone to deal with the water damage. I would highly recommend Brandon and Gene Johnson Plumbing.Diane T.
Agnes Chan Low
4 years ago
I used Gene Johnson 12 years ago, at that time I was an investor and Gene Johnson was referred to me to replace a water heater and a major sewage pipe. I was impressed by their workmanship at that time but I felt their pricing was on the high side.I was relocated to Puget Sound as a Property Manager from San Francisco, from time to time, I used Gene Johnson for complicated tasks or for a job that other plumbers could not perform. They did a wonderful job and I told my clients, if you are looking for quality work, I would not recommend others as the price and quality is in good proportion.Two days ago, I had an urgent call for sewage pump failure. I called several of my vendors, but Gene Johnson was a company that responds very quickly and efficiently. From the initial onsite evaluation, after office hours telephone service, septic company referral and after office hours visit and another inspection again, Gene Johnson Plumber Jose and I shoke hand and said good night at 9pm. Next morning, we were on the phone at 7am to finish up wrapping up the whole repair. The incident could have affected 4 families including a 90 year old lady and few young kids, but with Gene Johnson and our team, no family was affected, they could still use the toilet and bath without any sewer pipe back up or any disgusting drama.I love Gene Johnson, their service, the after service follow up and bookkeeping team were all really great. Surprisingly, I heard that they are small family owned business, and like our property management company, we are using our best service to make hard earn money.I want to give 9 stars but no.room.
RobisonPaul We are very pleased with Jose and Chris who installed our new Navien tankless water heater. The workmanship is excellent and the fresh copper pipes glisten! Jose arrived exactly on time and both techs worked like crazy all day. They were polite, professional and left the place clean and undamaged.Best of all, the new water heater is so QUIET! Our old unit sounded like a diesel locomotive when it kicked on.
My hot water tank broke on Sunday night. I called them and the next day they came and it was fixed by 3pm on Monday. Great, quick service. The technician Kyle was friendly and was very quick. Everything went smoothly and I am very happy with the service.
John with Gene Johnson was super professional, very knowledgeable, quick, and best of all, talked me through everything that he was doing (flushing and refilling our hydronic heating system) so I could understand how it all worked for future issues. Thanks again!
Michael D Ramage
4 years ago
John and Loren were dispatched to our home to install a waterline pressure regulator and service our Navien 'on demand' water heater. John's attention to diagnosis of the issues with the water heater were detailed, comprehensive, and insightful. He determined the likely causes of the unit's poor performance and made excellent recommendations. His knowledge of the system was remarkable. Loren, John's apprentice, was attentive to John's needs, inquisitive as to his process, and very courteous to me as the work proceeded. I am impressed with them both and look forward to their return as the need arises.
Scott Benedict
4 years ago
I’d give 0 stars if I could. I had a very simple plumbing fix needed, as well as several future projects I wanted a quote on, but I needed the pipe leak fixed on the day that we had scheduled. I was given a time window at the end of the scheduled day only to receive a call telling me they wouldn’t make it. Service ‘manager’ recommended I use another plumber as there was nothing he could do.Can’t speak to their work, but I prefer someone fixing an important part of my house to be more respectful, punctual, and accommodating.
Christopher Kudrna
2 years ago
Rodrick was fantastic. He did an excellent job replacing an entire drain line out of a tub. He also re-routed a drain line to hide it behind a wall. For both projects he did quality work and was extremely clean and efficient in doing so. I would definitely have him back as soon as I need any additional plumbing work performed!
Jason checked out the work I requested and provided several options for repair and replacement. In one case, he recommended the cheapest option and advised that I could wait on the most expensive fix. He got to work and did a great job and left everything tidy when he was done.Plumbing work is expensive and Gene Johnson Plumbing is on the high side but not outrageously so. I'd recommend them to friends and neighbors.
The entire experience from booking an appointment to getting the issue fixed was hassle-free. Jose V. arrived on time and checked where the leaking is coming from. He explained to me in details about the leaking and walked me through the work he will do. Jose finishes the work in 4 hours which is faster than I thought. I really appreciate his hard work.
Kate Cudaback
3 years ago
Technician arrived at the set timeframe, got to work right away and stayed late to fix the leak. He wore a mask and booties and left my kitchen clean. He was very professional. My landlord paid for this so I can’t comment on cost. I would recommend this company to anyone needing a plumbing issue fixed quickly.
Had a very patient, thorough, professional and personable lead plumber named Jose V. who led the efforts of diagnosing and fixing four separate issues in our school. His approach and his ability to show and demonstrate both the problems and the needed solutions immediately sparked confidence. He and his colleague were on time and efficient, and they worked very cleanly. I will be going to Gene Johnson from now on for all our school's umbing needs, and asking for Jose!
Daniel Westbrook
3 years ago
As the owner of Westbrook Restorations, a master remodel and carpentry firm, I expect my trade partners to be the best in professionalism, and hands on craft. As a second generation plumber, Gene definitely rises to that occasion. I watched Gene, from an apprentice when he first started out working with his dad on my remodels. I can confidently say he is one of the best. Well done Gene. Keep up the great work!
Laurie Elliott
4 years ago
Everything about this experience was excellent. The initial phone contact, the dispatching, clear explanations of price and process, and a capable and pleasant plumber who quickly and thoroughly assessed and solved the problem. We would highly recommend Gene Johnson Plumbing and use your services again in a minute!
Olli Tumelius
3 years ago
I got my water heater replaced by Gene Johnson Plumbing & Heating. The service was great from start to finish. The technicians made two visits, first to give me the estimate and then to do the actual installation. The new unit is now in place secured much better than the old one.
Sophia Pereyra-Johnston
4 years ago
Kyle was very knowledgeable about our clogged bathroom sink, and provided ideas for how to prevent it in the future. He was professional, organized, efficient, and great at communicating through the whole process. I felt safe and at ease with him in my house, and will definitely call Gene Johnson Plumbing in the future!
Gene Johnson Jr. Showed up today my house yesterday and absolutely went the extra mile to make sure my plumbing was done correctly and to code. Even the plumbing inspector said it was perfect. I have been using Gene Johnson plumbing for a few years now and every time I call them I am sure to request Gene Johnson himself. Today was no exception to the usual excellent service I have become accustomed to with GJP. Highly recommended.
Jennifer Laxague
2 years ago
We are incredibly happy with Kyle and his coworkers from Gene Johnson Plumbing and highly recommend this company! We will use them for any future plumbing work after our wonderful experience this past week. We needed to replace the remaining galvanized plumbing in our home, including water supply lines, drains, and the supply line from the street. We got several quotes from companies in the area (including companies we'd previously worked with) and as soon as Kyle came out from GJ, we knew we'd go with him. For the quote, he took his time in getting pictures, checking the plumbing in the crawlspace, and answering our questions - and got us an itemized set of quotes for all the work so we could decide what we wanted to do. He was down-to-earth, engaged, and thorough. Other companies gave us quotes that were disorganized and unclear - and didn't even bother to look at our plumbing in the crawlspace before quoting it out. For such an expensive and extensive project, we wanted to work with someone who could clearly answer our questions and communicate directly and patiently- that was Kyle! GJ had the work scheduled within a week (the admin staff are so helpful and patient as well!) and Kyle + coworkers were at our house every day for a full week. They were prompt, respectful of our home and space, and diligent about the work. They were friendly and good-humored, and they worked respectfully with each other which made the whole project go smoothly. Kyle genuinely enjoys and is passionate about what he does and it shows in his attention to detail, his overall demeanor, and his strategic and skillful work; he has a level of mastery and excellence that is well beyond his years. He consistently checked in with us about where they were at in the project, alerted us about water shut-offs, and was patient in explaining things as we sought to learn more about the plumbing of our home in general. Kyle went the extra mile every day to make sure things were done properly and that everything was left running at top notch function. He cleaned the debris from the galvanized pipes out of the shower and faucet heads, and we finally have full water pressure to enjoy. This work also included relocating our water heater and moving laundry plumbing from the garage into the house - all done excellently and professionally. We felt we hit the jackpot with Kyle and are very happy. Thank you to Kyle, Rene, (there was a third person as well), & the admin staff at GJ who helped us with this project!
Phillip Nelsen
5 years ago
Adam and Mason were very professional and did a great job replacing my bath tub in a very timely manner. They walked through everything with me before they started, and walked me through everything they did afterwards. They also were able to provide recommendations for a tile guy to replace missing tile. I would highly recommend Gene Johnson for bathroom remodels.
Kyle was very professional. We had a scary Gas leak which we were alerted to by our neighbors who also had a gas leak. Kyle was helping them with their problem and was kind enough to stick around and fix ours as well. We are very impressed with the service he provided and he put my family at ease. Would recommend this company and will use them again in the future if we need to.
julie mccallum
4 years ago
Aaron was very personable and thorough. He did a great job explaining what he was doing and gave good advice regarding the furnace. We have used G.J. for plumbing issues in the past and will continue to recommend them for both plumbing and heating.
We had Jose come to house to replace hot water heater. He did an outstanding job. We are very happy and satisfied with he work. We will highly recommend to friends. Jose, is very polite and very professional. Job well done!
Barbara Hannon
3 years ago
Justen was a very pleasant young man and did an exceptional job. He is by far the nicest looking of the staff. My only issue is the price. Outrageously expensive for a simple job of replacing a faucet. If I had not been under so much stress I would have waited. Was in a bind so I paid the high price. I’m a senior and have no one to help me with this kind of stuff.
Christopher Johns
2 years ago
Tu Nguyen and his helper moved our church kitchen gas line to make way for converting a room it goes through to a walk-in refrigerator. Tu went above and beyond to add commercial supports and ensure he made good connections. Each connection was carefully checked for leaks. We are completely satisfied with his work.
Colin Fleming
2 years ago
Jose did a great job rebuilding a drain system for me and figuring out where I had a leak. The work was great and he was good to work with, great vibe. I’ve let the work mature a bit and it’s working well. I’ll have these folks back again if I need other work done.
I had them out to provide a second estimate on furnace replacement. The technician was incredibly helpful and explained available options, plus checked for other problems or recommendations. I ended up being able to do a repair rather than replacement and could not be more impressed with their service and approach. Highly recommend!
Rodrick and crew were great! Very professional and did an amazing job. Gave us great suggestions on things we should and shouldn’t do. I would highly recommend him and use him for any and all future plumbing jobs. Not to mention his price was the best
I've used Gene Johnson Plumbing only once, which is enough to know I'll never use them again. Why? I don't appreciate being price-gouged, and $700 per hour seems like price-gouging to be sure. I get it, many simple services come at a premium price, particularly when service providers are super busy. And I'm willing to pay those premiums when I have to. But $700 an hour -- a rate that I'm not inflating at all for dramatic purposes, my service call literally amounted to $700 an hour -- for plumbing service is ridiculous. If you're not up for paying labor rates that correlate with medical procedures, I'd suggest looking elsewhere for a plumber. I certainly will next time.
I had a great experience with Gene Johnson plumbing. The guys who came out really listened to what my plan was and told me what I needed to do before they could help with the rental part of the project.I also had them look at the house and estimate what was needed to plumb the whole house no pressure. Very good experience.Thank you.
Debra Bacianga
4 years ago
Gene Johnson plumbing and heating. Our use this company for all my plumbing and heating problems and they are wonderful. Professional personable and they clean up after themselves you can’t ask for anymore in a plumber. The last visit by these folks was to fix a bathroom plumbing issue and install a new faucet in the kitchen sink. They did it in record time and Jesse and Jose were wonderful. Can’t say enough good things about these guys
William Gibson
10 years ago
I called Gene Johnson Plumbing and was able to set an appointment right away and Adam was right on time. He assessed the problem and quickly got me a quote. I gave him the OK and he got the water heater, returned and installed it same day. He even fixed another problem with a faucet for no further charges. Timing and service were excellent.
Lillian Adacutt
3 years ago
Our hot water heater busted on us. A typical heartbreaking moment made worse by the fact my partner and I have a 6 week old baby. We started to go through the motions with our warranty company who sent out a contractor 4 days later (4 days of a leaking water heater.... dont get me started) who handed us a large quote - didnt break it down for us and left with no idea when we could get a replacement.We decided to shop around and contacted Gene Johnson who said they could have a person here at 8am the next day. Kyle was here promptly - he broke down what options we had, gave us some time to decide on the options and when we did... he said he could start work immediately and that it could be a 2 day job. Jokes on him as he finished by end of day!!!! I immediately told my partner that we should use Gene Johnson when we get around to upgrading our heating system. Here's to having hot water by end of day on a Friday (hot tears of joy).
Kimberly Esquivel
2 years ago
Marcus and Angel were amazing. Extremely responsive and kind while working with us to locate the source, and repair a leak. We would definitely recommend them and will be using them again for our future plumbing needs.
We had a water heater installed by Carlos...what a professional he is! He was punctual, friendly, and took the time to explain everything involved. My father who is visiting from out of town watched as Carlos worked and was so impressed by how efficient and knowledgable he was. We have dealt with many plumbers in the past but Carlos is by far the best and provided outstanding service. Any future service calls will be with Gene Johnson Plumbing and Heating and for sure we will be requesting Carlos. We highly recommend this firm!
So happy with the service. Considering the disaster of the broken pipe we faced, Gene was able to handle the situation with highest level of professionalism and expertise. At the same time being able to communicate with me using words I can understand so that I am clear with what had happened and what needed to be done. Highly recommended
Jean Chodakauskas
4 years ago
We are very happy with the service. We had a water leek in our family room. We were not able to figure out what was causing the leak or event how we could repair. The upstairs bathroom toilet had overflowed & we thought the water came from the upstairs bath. Joe mentioned we would see water soaking the walls. However the walls didn’t show any water damage.The crew went under the house to see if the leek was under the floor. They went under the house & did not find any pipes broken etc. Joe did mention there was furnace ducting that no longer was attach. There was water in one of the ducts & no water in the other duct. They did indicate perhaps water came from the fireplace. Perhaps wind damage to flashing, etc.Today we spent time pulling the carpet up. We were not able to identify where the water came from.either.We appreciate and are grateful for the professional effort made and honest service was forthright.We highly recommend Gene’s plumbing for plumbing needs. Joe & crew exceeded all our expectations.
Great quality work, very responsive for both emergencies and scheduled maintenance. Have used them several times and always great service. The technician, Jose C., even called me on his day off to help me troubleshoot an issue.
Adam and Lauren were amazing! They came over to our place on a Saturday evening and worked their tails off while displaying awesome communication, efficiency, and professionalism. They left at 9 pm and were still smiling. I cannot thank them enough for helping us get to the bottom of our issue. If you need a reputable plumber, stop searching right now, and call Gene Johnson Plumbing and Heating today.
Chad was great as was his colleague Wade. They installed our gas line and did it quickly and efficiently. I would highly recommend this company. Really easy to work with. Reasonably priced and on time.
Chad was great. Got my heater up and running during these cold days. Super professional and a nice guy.
Gene Johnson is fabulous! I've always gotten top drawer service and excellent results when I have hired them. Their service team is helpful, positive and very friendly. Five stars!!!!
Called the Gene Johnson office this morning around 10:00am to see if someone could make some repairs on a leaky old bathroom faucet.Great response time, a very nice young plumber showed up, made the repairs needed, put up with my cranky father and was out the door with a job well done by 1:30!Replaced the faucet, installed new hot and cold valves and replumbed the drain.Also got written estimates for two other projects that need doing and you can bet I’ll call them again.Good job Brendan! (Hope I got your name right)Sincerely Gary Wood
Gene Johnson bailed me out of a tough situation that another company messed up. They were attentive and gave me several options to get things in order. They didn't leave until everything was working and I knew how to control the system. I won't be looking for a new plumber and will move my annual heating maintenance to them as well. Thanks for a great job!!
David McLaughlin
3 years ago
Kyle was prompt, friendly, and efficient. He answered any and all questions. Took care of our water heater issues same day. Our interactions with their office were professional and thorough. Great experience.
Diana McFarlane
4 years ago
Rodrick with Gene Johnson did a fabulous job as always! He showed up right on time and he and Rene were able to get our shower reinstalled quickly. They were friendly, as always, clean and the shower is working great!
Zahava Singer
5 years ago
Rodrick and his assistant were awesome. They came the same day that we called them and were even early. They got to the problem quickly and fixed it well! They were both so professional and even helped me with another household problem I was having. Would definitely recommend them to anyone!
Adam was an awesome technician. He worked diligently to diagnose the problem, while taking the time to explain to me what was going on. He also made sure to point out things I needed to do for maintenance as well as some fixes that needed to be made.He was also extremely courteous and personable.I plan on continuing to use Gene Johnson Plumbing @ Heating in part because of my great interaction with Adam.
We are very pleased with the plumbing work Jose did on our broken kitchen sink pipes today. Jose was friendly and personable; he explained all of our options thoroughly; and he was very efficient completing the task. Thank you so much!
Really appreciate the work Dennis does. Very honest plumbing contractor. Excellent with taking care of drains, sewers, and general plumbing.I'm generally pretty picky when it comes to plumbers but I'd give Gene Johnson 5 stars for quick service and dependability.One thing you can expect from Gene Johnson is that they won't be the cheapest price in town. For me, I don't mind because I'm really looking for a high quality plumbing service but for someone who's just looking for a cheap plumber, Gene Johnson probably is not the best choice.
Robyn Hammond
4 years ago
I am so impressed with Josh and his crew! They were so helpful with ideas to fix a few of our plumbing issues. They even went above and beyond what was expected. We are definitely going to use Gene Johnson's plumbing again!
OK went from 0 to hero. Had my appt canceled last minute, actually at the time they should have shown up. Receive a call an a little while later saying they would have a tech come by in an hour. Jose V. showed up and sorted everything out quickly and efficiently. Thank you!
Kevin Hinshaw
3 years ago
Called to clear a blocked drain and repair a leaky sink drain.Downsides? Arrived an hour later than scheduled, and job was more expensive than I had hoped.But the plumber was very friendly, helpful with questions, and skilled. He got everything working again, and even fixed a slow-flow issue I had asked about. And I knew the cost upfront before the work started.
Jessica Boyce
3 years ago
Last week my furnace started acting up so I needed someone to look at it. Gene made time in his schedule to come take a look at it. He not only figured out what was wrong, he explained exactly what was wrong, and how it disrupted the function of the furnace. He took the time to make sure to not only fix my furnace, but also how to change the filters because I was never responsible for that before. I will definitely call Gene again for any issues I face in the future.
Keith Gormezano
5 years ago
I appreciate that they are available on weekends.When I called they were upfront that there would be a $50 or so estimate or service fee to come out and look at my clogged toilet. It ended up fixing itself when they flushed it.Unfortunately, Adam wasn't as upfront above notifying me of the estimate before looking at the toilet or fixing the clogged sink. I would have appreciated that.They put on booties over their shoes before coming in.Adam tested the toilet by putting toilet paper in it and flushing several times. He explained why they were doing it (if there is anything stuck, the paper will come back but when you use a plunger, the water will just flow past).He gets five stars for that.Later I had them look at a clogged sink which they did and fixed.Then, when it came time for the bill, I was expecting a hundred dollars or so for twenty minutes of their time. I charge my clients X an hour with a one hour minimum.Instead, the final bill before taxes came to $275.36 in 2013. After I complained to Dennis, the customer service supervisor, he reduced it to the price I thought was fair which was $100 plus sales tax.I appreciated that. Up one star.I don't know if having an assistant was part of that price but if it was, why should I pay for someone's education?And on the company portion of the carbon-copied invoice was a notice that you could get an instant discount for writing an online review.Please go hire someone who charges reasonable prices and doesn't buy their online (including Google) reviews?. As a note, Dennis mentioned that they no longer offer discounts for writing reviews.So I am increasing their stars to three but they are still losing two stars for how they charge people and the owner's political campaign signs that tell people to vote for Gene Johnson Plumber. While I admire his creativeness, I consider it an abuse of the political process. If others hadn't complained about his behavior, I might have given them a break.
John came over to check on a heating zone that wasn’t working. Even as the zone started working right before he arrived, He quickly troubleshot the issues, and then broke out several plans for addressing the problems based on priority and budget. He took his time and worked through all the issues he could identify, visibly pointing them out along the way. When we decide to move forward, it will be with Gene Johnson.
Erin Kodicek
10 months ago
Ismael went above and beyond, and I also appreciate how thoroughly, and patiently, he explained the issues, and options for resolving. Very grateful and will definitely use in the future.
My technician (Gene Jr.) arrived, was polite and considerate of our home and cleanliness. Quickly became familiar with our furnace and diagnosed a problem that a competitor likely missed three weeks prior. Very good experience. We have also used GJ for a gas water heater installation. All good.
We recently had work done to add a flush kit to our tankless water heater. Malcolm, a service tech with Gene Johnson came out the same day, looked over the site and our request and put together a reasonbly priced solution which we accepted and Malcolm inststalled today. We are very pleased with everything about Gene Johnson, especially Malcolm, the service tech that helped us find the right solution insall it professionally and take the time to show me how to use it.We compliment Gene Johnson for hiring and maintaining professional, experienced and friendly staff like Malcolm. Clearly they understand that their frontline people ARE the Gene Johnson Company in the customers eyes!Thanks Malcolm! And thanks Gene Johnson!Pete
Diane Mayfield
4 years ago
Yesterday, April 23, 2019, Kyle from Gene Johnson replaced new faucets in my bathroom and did a wonderful job. He was kind, efficient, informative and extremely neat. My bathroom was clean before he arrived, but I swear it was even in better shape when he left. Thank you so much for a job well-done. Diane Mayfield
A huge shout out to Jose who just finished a plumbing job for me at 7:45 PM! He found issues that were wrong with how it was installed and fixed all of them. He even applied a coupon they had online. Thanks Jose for the great job. Gene Johnson Plumbing is the best! And I know, I'm a Property Manger and they have never failed me. Thank you Jose and all of you at Gene Johnson Plumbing.
Melanie Theisen
2 years ago
Jose Velazquez was extremely well prepared. He fixed my shower faucet in no time, he had all materials needed even though the cartridge was an older model. Furthermore, he was super nice. Totally recommended!!!
The emergency plumbing service was a lifesaver for us, and the technician they sent was so helpful. He was friendly and very knowledgeable, and took the time to give a quick inspection of our plumbing even after addressing the problems that we called about. We would definitely use this company again.
Our furnace stopped working one evening and we were forced to scramble to get a new one in place ASAP.Our tech, John, was at the house within 2 hours of us calling the office for service and he had a new furnace installed and providing heat to the house in less than 12 hours. He provided us with a list of furnace options and prices and talked me through those options. John also provided detailed information on why our 25+ year old furnace stopped working in the first place. We couldn't be happier with his service. Thank you!
Kristine Blanchard
2 years ago
Marcus did a great job on my gas furnace yearly maintenance check. He was on time, very polite and gently reminded me to clean my electronic air filters twice a year. I highly recommend Marcus.
Arnel Tolentino
2 years ago
Plumber Jose V and his assistance they’re did a really a good installing 2 sets of my copper pipe (cold & hot line) in the attic. Very professional, knowledgeable, and experienced. I will definitely recommend them .
Michelle Wilson
3 years ago
We had a plumbing emergency, a leak that was going to be a flood. The water to the entire house was shut off and I was making plans to go to a hotel. Gene Johnson Plumbing was able to send Uriah out basically immediately. Uriah was fantastic! Very calm in response to my major anxiety, he handled my sister and I talking at the same time, explained everything so that I understood, and was done in less time than he originally thought. He was extremely thorough, and since our house isn’t young we’ll probably be calling again at some point. Thank you!
Bit of a scheduling fiasco, but the work done seems top notch and the plumber was very knowledgeable and helpful in installing things. Very fast installation too. Very honest and up front about the work being done.Hopefully the scheduling issue was a one time thing, but I do feel like they could have been more on the ball with communicating to me.
Brad McCallister
3 years ago
Tommy came on time and preformed all the tasks as described. Will call when I need to have plumbing work done. Very profession and personable.Chris came today to diagnose our furnace that was not turning on. He came quickly on Saturday morning and figured out the cause of problem and promptly repaired it. Chris is very knowledgeable, polite and professional. As before, will call them for my heating and plumbing needs. Really nice folks
I initially called a national company due to a free quote. Big mistake . It was an odd problem, he never actually investigated anything, made me feel like I was hallucinating the problem and couldn't offer any solution (even though I gave a reason when I called).When Chris Walker and his apprentice came out, I wanted them to observe a few things before discussing the problem (initially so I could just feel comfortable that I wasn't hallucinating or in the twilight zone). They confirmed and then listened to what I had been observing.Then they spent a minimum of 90 minutes taking time to investigate, rule out variables to make sure they could pinpoint the issue. I think this says a lot knowing after that I could have declined services and only owed $50.When presented with pricing, I was surpised that there was a range of pricing and options. I've never seen this from a service industry like plumbing and it is appreciated since different people are in different financial situations.They did an excellent job with the repairs.I will use Gene Johnson for my next plumbing issue, and will probably insist that Chris comes back.
We had a leak in our water heater, discovered (of course) on a Friday evening. GJ techs Ryan and Renee came out on a Saturday to help us. Another customer had an unexpected emergency plumbing issue that came up and GJ was great about communication. Someone at the office called to say the techs would get here around 2 instead of between 10-12. Ryan contacted us when he was leaving the emergency and actually got here at 1. Then - here’s the kicker - it turned out all he did was tighten one fitting, and it was fixed - and he didn’t charge us because it was such a small thing. We have been bleeding money fixing our home and it was so nice to catch a break. We will use Gene Johnson again.
Phyllis Yasutake
a year ago
They came to my dads house on time and fixed and repaired 4 major problems in the laundry room two in the bathroom and the kitchen sink. They installed new faucets in three and plumbing under the kitchen sink. He was very happy.
Stephen Jonany
3 years ago
Jose was a pleasure to work with, and is a person of integrity. The initial consultation was over really quickly without any charge when we are not sure if it's a plumbing issue. He suggested some tests before calling him again. The next time I called (and this time it's a charged visit), we identified the leak root cause to be a grouting problem and he suggested calling a tile company.
Marcus was prompt courteous and efficient. He repaired not one but two faucets quickly and at a very reasonable price. I plan to use Gene Johnson’s plumbing for any future needs and highly recommend Marcus!
Cherie Beckman
4 years ago
We were fortunate yesterday to have Gene Johnson, Junior come to our home to replace a kitchen faucet. Gene was very professional and thorough in his assessment of the work to be done. He inspected the problem with the old galvanized piping still remaining behind the wall under the sink and also considered the high quality of the new Rohl faucet to be installed. As a result, he appropriately recommended that we proceed with him to have the old piping replaced, thereby correcting a problem that two other plumbing companies over the past five years could not resolve. He clearly understood the extremely difficult nature of the job to be done, and did a beautiful and cleanly finished repair. Very few plumbers have the skill level to complete this difficult behind the wall repair without destroying the wall itself. It will also save us countless headaches and dollars in the future, since Gene recognized and replaced direct copper to galvanized joints that had been improperly repaired previously and were already corroding. I would highly recommend Gene Johnson plumbing for any plumbing needs, and in particular, Gene Johnson, Junior.
Technicians were timing, clean, courteous, and professional. They kept me informed, provided me with a quick quote and came prepared with the correct materials to complete the repairs immediately. Great service!
Donna Goldstein
4 years ago
We have been with Gene Johnson for many years. They have always done a first rate job. Marcus was no exception. He always called back when promised. Also he was timely, polite and got the job done. We now have hot water again, and couldn't be happier. Thank you Marcus.
Excellent service. Quick to schedule with friendly dispatch. Had a 1960’s tub/shower valve and pipe replacement and tear out steel tub and replace with new. Available in just a few days. Kyle had to do the job himself and finished in 7-1/2 hrs. Clean, careful and took the extra time to get the tub level so I won’t have trouble tiling. Made me aware of my rotting underlayment so I had the opportunity and materials to replace on the spot. Great local resource here in the north end.
I called to install a new faucet. I already purchased the new faucet. The technician gave me estimation of $475.40 with 90 day warranty just to install the new faucet I purchased. I went with it because, the old one was broke.It took the technician less than 40 minutes to install the new faucet. So I keep thinking, is that what is cost to replace a faucet now days? WOW. I am so surprised. He had also mentioned, if he had to supply the new faucet it would have costed me over $1000. Let me tell you this faucet I purchased was $120. You do the math.Thanks Gene Johnson one highway robbery is enough for me!! I wish there was a choice not to give an stars. No luck on that one too!
Really appreciated the work done by Marcus. I knew exactly what to expect for the work and costs ahead of time. His explanations for any questions I had were very helpful. He clearly knew what he was doing and did a great job setting up our new furnace and duct work.
Felix Claudio
2 years ago
Jose Ruiz was absolutely amazing. From doing the diagnostics and walking me through my system. He provided recommendations and future watch outs. I was very happy with the service he provided and will definitely be reaching out again for Jose in the future.Thank you!
Becky Johnston
2 years ago
I'm a repeat customer of Gene Johnson Plumbing and haven't hesitated in reommending them to others. They kept me informed of schedule changes and were professional and thorough when my water heater leaked and needed an emergency weekend replacement.
What I don’t get is all these plumbers that say emergency 24 hr service. I have yet to find a plumber that can come right out. This was the same with Gene Johnson. The soonest they could come out was the next day. ( we had no usable toilet ) That was ok as every other plumber I called was basically the same. ( don’t advertise emergency service if you can’t do it, but they all do. ) The problem was the next day they called and had to postpone till the next day. I understand issues arise but it’s frustrating with a family of 4 and no toilets.... They were very communicative with me and apologetic. That was nice. The actual work was quicker and less expensive than I thought. Had they been able to get me in sooner or on original scheduled time I’d have gave probably 5 stars
Jaimie McCausland
5 years ago
I've used Gene Johnson a couple times now and have had fantastic service. They were fair in price, great with confirming and communications, on time, and even though they faced some challenges with my old house, persevered. Even their employees have good things to say about how they are treated, which matters to me too. I'll definitely use them again.
John was very professional and explained things clearly. I used this company before and have developed the trust of their professional way of work. The people I have worked with were all passionate about their work and care about their customers.
Nona Salisbury
a year ago
Great professional service. Easy to schedule an appointment. They found the shower drain leak, explained what needed to be done and fixed it. Worked quickly and cleaned up. Excellent job.
Fixed my shower quickly by replacing a broken part. Workers were very competent and friendly. Covid sanitation protocols were excellent.Price was a bit higher than I expected but they did work hard to find the best price possibleand now I can use the shower again.Thanks!.
John was great. Service was quick, price was reasonable and he was courteous. He was also able to save the wall he was working in (saved us from cutting tile.) Highly recommend.
This company and its people are fast, courteous, and professional. They have taken customer service to a whole new level! They keep in touch constantly about appointments, and they show up on time. The staff is knowledgeable, well-trained, and courteous, both on the phone and in person. The professional plumber who came to my house, José, not only did multiple jobs quickly and correctly, he saved me from future disaster by identifying work I needed to have done (i.e. replace a 30-year old water heater). As I told José: You do it right! Best customer experience I have had in YEARS!!
Jose V & Rene came into our situation with full transparency all the while educating me through the problems that they see and allowing me to ask newbie questions. (I have no idea how plumbing works, but they taught me through the details).I fully recommend this company and especially Jose V & Rene. They were fantastic!
I arranged for a service call while having problems with my gas water heater. Pros: they came out that day and were quite friendly. Con: after advising that the water heater needed to be replaced, they provided an estimate that was almost twice that of the next plumber that I contacted.
Really a great experience from beginning to end. The person I spoke to on the phone was both personable and professional. Marcus, the plumber who came to do the service, was efficient, friendly, and clearly very experienced. Overall, we couldn't have been more pleased.
Josh and Jason. Were so polite and pleasant. Everything works great and I'm thrilled to be able to get great customer service. I will recommend Gene Johnson plumbing to anyone who needs them and you may use me for a reference.thanks to you for having nice people work for you.Vicki Downs
Melissa Marshbird
2 years ago
Cory was great. He showed up on time, talked me through options and repaired everything with a can do attitude. He left all the areas he worked cleaner then when he started and even unclogged a drain that he noticed was terrible (just to be nice). I will be using him in the future!
Benjamin Meoz
2 years ago
Excellent experience at every point in the process. The quote process was easy and we were provided with many scenarios. The individual performing the quote was the same person who came back to perform the work. The work was completed very efficiently and with great quality. Highly recommend this team.
I have rarely received such good service. I deeply appreciated that our service person, Rodrick Patel, was warm and more than happy to explain everything he was doing every step of the way. He explained things so that I clearly understood why he was doing what he was doing, and he offered me a range of viable solutions. I will call Gene Johnson every time I need a plumber and hope that Mr. Patel will be available.
We had Chris out to assess a leak at one of our stores. He was really nice to work with and extremely clear and concise with his findings and solution. Made for a great experience. We look forward to working with him in the future!
Brett Worrall
a month ago
So cool. So fast. Thanks for the warranty fix, too!!
Joanna Trefethen
10 months ago
Second time using Gene Johnson. A different technician but as knowledgeable and competent as the first one. Very happy with the service.
Gene Johnson is hands down the best resource for plumbing & heating in the area. They are always quick, professional and incredibly helpful. This is the second time Jason has come to my home to help out. Both times he has been quick to diagnose the issue and get it fixed. This time it was a 5 minute job that I could've done myself. Instead of making me feel dumb for wasting his time, Jason showed me what the issue was so that I could fix it myself next time. He's just one of those genuinely nice people that cares about what he does. A very rare thing these days.
Gene Johnson plumbing and the employee they send Edwin, really did A fast and great work. Walked me through the process and encouraged me to contact them if I saw a leak from my brand new water heater they installed. I appreciate the help.
Kyle Frederick
4 months ago
Quick and efficient service. Chase Bolen was professional and informative.
Michael Spaulding
2 years ago
The team was on time, professional, covid appropriate, fast and thourough with the diagnosis and fix. These guys were great and everything you expect from a professional team. From the initial call and appointment set up to the fallow through and complete service. Ive used Gene Johnson before and will again when I have issues.Thanks GJPlumming
Paul O'Connell
3 years ago
Jose and Renee came as promised at 11 am. And quickly and efficiently went to work on our kitchen clogged drain. Within an hour they identified the possible obstruction and cleared the drain. We have used GJ Plumbing before and have always had satisfactory results. They are friendly and professional and well worth the call for assistance.
Bonnie Anne Whiting
2 years ago
Conner was a fantastic technician. He was quick, professional, and complied w good COVID safe protocols. Repair cost was below the quotes from a few other places. We will use GJP again!
Jose Ruiz is an exceptional plumbing and heating technician!He installed a Rheem 50 gal. Hot Water Electric tank in our house and his work was outstanding, artistic. From the complex network of copper piping to the heating coils--the whole system flowed seamlessly in the existing plumbing in our basement.After nearly 20 years of our pipes knocking when we turned on any faucet in the house, he repaired it! No knocking at all! The house is quiet when we turn on any faucet.Brilliant!He was polite, engaging, respectful (wore a face mask, gloves, and shoe coverings) of us and our home, highly skilled, and knowledgable. If you want the job done from an expert, ask for Jose at Gene Johnson Plumbing and Heating.
Edwin is a Master Plumber. Our bathroom sink has old fixtures and we didn’t want to replace it with newer, cheaply made faucet fixtures. It was worth trying to fix even though Edwin was honest about the possibility of having to replace it. He took everything apart and within minutes his expertise solved our issue! We were thrilled to keep the integrity of our original design fixtures thanks to Edwin.
Kathleen Lendvay
a year ago
Great experience all around. Our shower was leaking into the wall and the room below. They came out promptly, found and explained the issue, and fixed it at a very reasonable cost. Definitely recommend!
Brandon came out and was awesome! He clearly explained the options available to me and while he was performing service on my hot water heater, he did a great job of explaining what he was doing, what normal maintenance on the tankless hot water heater looks like as well as a basic overview of how the system in my home works and what to do in an emergency. He was a pleasure to work with, A+
Andrea Martineau
4 years ago
Nothing worse than getting up and having a water tank leak first thing in the morning! Hubby called Gene Johnson and they dispatched Tommy right away and he was at our home within an hour. Took a look and gave an estimate quickly. Got right to work and even fixed the p trap on our utility sink. Very happy with the job he did. Thank you, Tommy!
Jason arrived promptly, diagnosed the issue and resolved the plugged drain quickly and completely. He was professional, patient and clearly explained how to keep the problem from returning. Gene Johnson has been our go to plumbing service since our re-plumb and they will continue to be our service if needed.
Fantastic experience with wonderful service. Rodrick was really knowledgeable and a pleasure to work with. In addition to addressing the issues we called him out for he identified a major leak elsewhere that we did not even know we had. Before and after pictures were also super helpful. We were very satisfied with this service.
Michael Wilken
3 years ago
We'd been in a new house, in a new city for less than a week before a rash of plumbing backup issues doubled the stress of moving. Zoom Drains diagnosed the issue as being an inflatable test plug left in the sewer pipe, and refered us to Gene Johnson Plumbing to get it fixed.Kyle from Gene Johnson arrived on time and ready to tackle our issue. There was some mystery around the plug's exact location, but Kyle was able to quickly figure out where it was located, and removed it to fix our issues. We really couldn't ask for better service, and will rely on Gene Johnson for any future plumbing needs.
Richard Hooper
7 months ago
Thank you, Gene Johnson Plumbing (and George) for being extremely helpful, insightful, professional, and a pleasure to work with. I will continue to work with you for my future plumbing needs :).
Jackie Gordon
4 years ago
We had an emergency plumbing problem and called Gene Johnson Plumbing at 3:00 pm. We had to turn the water off to the house so really needed help ASAP. Called GJP and talked with a very pleasant dispatcher who worked with us and was able to find a plumber for us. Thankfully, Marcus got here about 4:00 pm. You couldn't ask for a nicer or more knowledgeable plumber. He had our plumbing back in order very quickly and we were both relieved and grateful. Thanks Marcus.☺️
Stefan Bennett
5 years ago
Very professional, friendly and a high level of communication. I'm sure they aren't the cheapest around but I definitely got what I paid for as far as value throughout the entire process. We had them re-pipe our 1926 house and when things came up, they communicated issues and proposed solutions all in the budget originally set. Rodrick and Hugo were prompt and very great to work with. Gene Johnson Plumbing will be our plumbers for life.
J.D. Christensen
3 years ago
Technician Jose Valazquez arrived exactly on time, discussed issues and possible resolutions and made necessary fixes quickly. He then reviewed the work done with me and addressed a few follow-up questions: he was thorough and professional - I recommend Gene Johnson.
Brian Hashisaki
7 years ago
Great experience with Gene Johnson. Had a leak in the shower and called another plumbing company out to fix it about a year ago. They did work, but the leak started up again, and the shower lost all pressure. First we had Adam come out, and he fixed the actual plumbing issue (the leak from the pipes, as well as the shower pressure), and his service was excellent. Only thing is we didn't catch that the previous plumber did not properly seal the new shower nozzles, so there was a second leak from water dripping through the poor seal. We had Jason and James come out the second time, and they found the problem and sealed the nozzle at no charge. Now, the shower is working great. I would recommend and repeat business. Big thanks!
Dennis Heller
4 years ago
Roderick did a great job of finding the leak and fixing it. He even went above and beyond by going to your warehouse to find a different fitting that would work better with our somewhat warped drain hole in the floor of the shower.The price was quite high but the work was excellent and I am sure that I could have bargained for a T&M job but I was just happy that everything worked out as well as it did.
We've used Gene Johnson for all of our heating and plumbing issues since buying a house in Shoreline 5 years ago. Our house is about a hundred years old, so we've had our fair share of issues. Their HVAC and Plumber team always treats us respectably and walks us through our options and root causes. They always answer their phone promptly any time of day and every one shows up when they say they will. When Gene Johnson fixes a problem, it stays fixed.
Highly recommend Gene Johnson Plumbing. Marcus came to our house and was honest and set the bill up front for the work he would be doing. I appreciated that I got a text from him that he was on his way, PLUS a phone call from the office saying he would be arriving within 20-30 minutes.
Miguel was courteous and knowledgeable. He was able to fix my toilet with confidence. I will use him again with no hesitation. Very nice man.
i will never motivated write review but Jose Cortez was special. I am really happy that how nicely , efficiently and professionally done. very good job !!. He is presently spend almost all Saturday fixing multiple problems. he has good people skill and explained all my questions with smile. i will be headhunt him if i am in the same industry. Big thank you for Jose !!!
PJ was pleasant, professional and educational. However I will look elsewhere next time as the $358 for 30 mins install of my own cartridge was exorbitant. Not PJ’s issue- the standard min to show up set by the company simply way too high.
Evan Maynard
2 months ago
Fast response buy double the emergency hourly rate of other companies.
Excellent, on time service. Had a new water heater installed and updated to meet code in my restaurant. Showed up at 8 am and was done by 1 pm, and the water heater was in a crawl space above the bathroom. Quite impressive! Highly recommended!!!
Euphoria Gibbons
10 years ago
I based my choice on location and Google reviews. The initial phone call was easy and pleasant. The plumber showed up at the appointment time, about 15 minutes into a 3 hour window. The price quote was clear, simple, and honest. The work was completed in a timely fashion and without mess, and the plumber was pleasant and professional. Of course, the cost was more than one ever wants to spend on a blocked sink, but it was a fixed cost and compared favorably with the estimate from a service that charges by the half hour. I have had bad luck with other plumbers in the past, so this experience gives me confidence to call Gene Johnson plumbing again.
Brandon literally saved our bathroom remodels!Our initial GC attempted to do the rough in plumbing for two bathrooms we were remodeling; unfortunately, he was no plumber and we recognized the poor workmanship and had to let them go.We called Gene Johnson Plumbing and Heating because of the company's great reviews and reputation and all the positive reviews are deserved!Brandon and Mario repaired the damage and installed the plumbing for two new Toto in-wall toilet units, rain showers etc. (the work is outstanding). They coordinated with our new GC to get the project completed in a timely manner. They were courteous, kept the work area clean and they were patient and answered all our questions throughly. We would highly recommend them for any work you need done.
Adam was awesome! Our system is only five years old. We just scheduled a regular servicing. I am the curious one who likes to learn about his home. Adam was a great instructor. He naturally answered my questions. Our system needed some love the water flushed from a closed radiant system gets nasty. He also corrected a potentially dangerous carbon monoxide issue from the installer that left the external exhaust vent too short to vent safely.
Ginnie Lambert
3 years ago
Friendly and personable.Marcus is such a nice young man!He got the job done quickly and cleaned up afterwards.You are lucky to have such a nice man working for you. I will recommend your company to friends based on the stellar work he did.
Hello,Mason showed up quickly on a holiday weekend to repair a persistent and progressively worsening drip in my kitchen sink. Due to the the Labor Day holiday, he was unable to get parts before Tuesday so I deferred to my regular plumber for that. Mason solved my immediate problem, and was incredibly gracious about my decision to go with my known plumber since I had to wait until Tuesday anyway. I would certainly recommend him or use him as a plumber again.Thanks,Ann
Clare O'Connor
4 years ago
Adam and Chris were excellent. Adam was great explaining the whole project and giving me options. Gene Johnson plumbing was responsive, professional, timely. I will recommend them to my friends and anyone who asks Do you know a good plumber?.
Andrew DeFlorio
4 years ago
Rodrick was very professional, knowledgeable, and patient. He was kind enough to explore multiple options and explained the process along the way. Gene Johnson did an excellent job and I’ll be using their services again.
Our tankless water heater was showing an error code so I called Gene Johnson. They sent someone over very quickly. Great service, knowledgeable tech, got the tank working again! Would highly recommend Brandon from Gene Johnson!
Uriah provided excellent service and a great educational opportunity for some simple steps to keep my furnace up and running @ 100%. Also provided some great recommendations for my water heater. Price and cost of work was within reason. Would absolutely recommend Gene Johnson Plumbing.
Needed some assistance with connecting a new gas line to a new range. Mason was able to diagnosis the problem within seconds (faulty line provided by Home Depot) and helped me out with a new line and readjustment after I managed to even mess that up afterwards. He was friendly, professional and worked quickly, would happily work with him and Gene Johnson Plumbing in a heartbeat!
Rodrick and his apprentice Mario did a great job setting up our Kitchen sink, garbage disposal and bathroom sinks. Rodrick was very professional and friendly which we needed because we did not have the best experience with the company we used to replace our counter tops. He provided great recommendations for improving the look of the area and worked efficiently. I would highly recommend using Rodrick to anyone looking for a plumber.
Marcus was very prompt, knowledgeable and helpful. He quickly diagnosed the problem with my furnace and gave me a range of options for repair or replacement. He was courteous and explained the problem to me in depth. I am very satisfied with the level of service.
Michelle Morano
4 years ago
Really professional and excellent job! Ore technician Rodrick was excellent. He showed up on time, he was clean (which is not always the case with technicians), he was knowledgable and friendly. The furnace is cleaner now than when it was new! Im always scared of gas furnaces but he helped me understand how safe they are. He really did above and beyond and that inspection and cleaning was worth every penny. There was no mess in the house at all after he left and i really just cant say enough good things about Rodrick and this company. I also got a text picture of my technician before he arrived which was awesome! It really shows the company cares about your safety and security. If i could do 10 stars i would. Dont hesitate to go with this company. They won my loyalty today. 10 stars!
On time, very communicative. I did not price shop and it seemed expensive, but I needed someone out in a hurry to deal with a leaky pipe, and Gene Johnson's friendly front office was really helpful.Like most other contractors there is a trip charge to come out and provide an estimate, $49. This is applied to the cost of the job if you engage their services.The plumber could have been a little more thorough in checking the source of the leak. He figured it out, but only after cutting a hole in the wall of a closet to inspect for water. Not there.But overall, I'd probably hire them again, after doing the usual process of getting quotes.
Kristen Walker
5 years ago
This is the first time I've felt compelled to write an on-line review - but I was so impressed with the work Brandon with Gene Johnson did, that I feel I need to give the team a great review. Sewer issues can be extremely stressful, especially with an old house, and even more so when the rain starts to fall, but within a day of calling Gene Johnson, my sewer problems have been addressed without me feeling like I was being taken advantage of. My old sewer line still needs some work, but when that time comes, I will go back to Gene Johnson!
Oh my gosh! Roderick is so fabulous!! Not only did he install my shampoo sink for my home salon four months ago, he just uninstalled it for my today due to a move! He is so punctual, smart as a whip with plumbing and incredibly kind! Beyond that he is super respectful of all Covid precautions which I am so thankful for! I wish we could bring him to Bainbridge with us so he could help with all four bathroom remodels!! Gene Johnson is lucky to have him!
Rodrick and the Gene Johnson Plumbing team were great. They were able to come out the day I called and take care of my issue. Rodrick was clean and methodical and also a very friendly guy. I'll call them first next time I have a plumbing need.
rebeca nistrian
5 years ago
Jason was wonderful! He listened to my concerns and frusterating and gave me options on the most efficient way to fix the problem. He was super professional and wasn't trying to just sell me on the most expensive water heater. I went to beacon plumbing and a few other places before and not one of them did anything but send me a bill and not resolve the problem. I will only be using gene Johnson plumbing for all my future needs and Ask for Jason! Thank u
Gene Johnson has always given us first-rate service. They are reliable, responsible and fairly priced. Aaron and Jesse came today, identified a problem we didn't know about and fixed it immediately. We can't recommend them enough!
Deborah Donnell
a year ago
We discovered our water heater was on the fritz last night- by tonight we had a new water heater installed. Who could ask for more?! Marcus was great and we couldn’t have been happier with our experience.
Timm Bischoff
3 years ago
Gene Johnson Plumbing was great to work with! They came out quickly, worked with us and got what we needed. They even went the extra mile to help with an issue that came up unexpectedly. Would definitely recommend.
I called Gene Johnson on Thursday, June 6 because of a leak. The person I spoke to on the phone was kind and patient and worked with my schedule to find a good time for service. Rodrick Patel came out to fix the problem on Friday, June 7. Rodrick identified the problem quickly, explained the issue to me, answered all my questions and then fixed the leak. Rodrick is friendly, intelligent and professional. I’ve recommended him to others in the past and his work on this leak only gives me further reason to do so moving forwards.
I deal with a lot of different companies with 2 bars on the go. I can honestly say I have never come across the professionalism of Gene Johnson Plumbing. Rang just before the appointment to confirm, showed up exactly on time and got the job done perfectly and quickly. Very highly recommend
Kim Dueringer
3 years ago
Marcus was prompt, friendly, wore a mask and diagnosed/fixed my gas furnace in 15 minutes. Their customer service was professional and they gave me a window from 3-6; though they were here at 3:15; after calling me at 3 to let me know they were on the way. I highly recommend 5 stars!
Annegret Oehme
a year ago
We had a great experience! We requested a checkup of the system (new house) and flushing of the pipes. They were very knowledge abs even fixed the water pressure.
Rodrick and Lauren made an amazing team in replacing our water heater and piping. They were both very professional and knowledgeable and patient with explaining what needed to be done. I would certainly use three services again and recommend them to others.
Had a hot water tank installed was supposed to be brought up to modern-day codes price was $1,800, after they installed it I noticed there was no earthquake straps 2 days later called and they said it would be $500 more to install the straps then I called my brother-in-law who works for King county housing he called his plumber but it turns out the hot water tank was also supposed to be installed on a stand 7 inches off the ground so it has multiple violations of code and they did not get a permit from the city of Kirkland so the total installation is illegal, service manager was supposed to call me, never got a call? Got a call from the service manager said he's been sick so they're supposed to call me back , service manager got back to me and they installed the straps
We called Gene Johnson Plumbing at the recommendation of a friend. For 12 years we’ve had issues of hot water randomly going out. We’ve had other companies inspect the issue and they all guessed at what the cause may have been, but were never definitive. Ryan, from Gene Johnson Plumbing, showed up on time and was very focused on solving our issue. He troubleshooted our system to discover the exact cause, which turned out to be a bad check valve. An hour and a half later, our problem was solved and we are thrilled!
We had a minor water pressure issue that had to be fixed. I called gene johnson after recs from my neighbors. Got a quick appointment and Edwin along with Hugo came and looked at everything and were also very patient in explaining things and allowed me to take videos so that I can remember exactly what he said and how it needs to be done in future just in case. I dint check the prices anywhere else but I wanted the best job to be done by professionals and that always comes at a cost. Overall, very pleased by their timelines and professionalism. They send you a text with google map location of the truck prior to arrival ( just like ride share apps:)).Thanks Edwin & Hugo!
Christine Hartle
3 years ago
Jose came out to fix a leaking pipe this morning, he was prompt, polite and knowledgeable! He was able to locate and repair the problem quickly.
I will soon be scheduling maintenance work for my tankless water heater, and I'll be sure to request Jose.
Thank-you!
Just discovered Gene Johnson and THEY ARE AWESOME. Super courteous when I was on the phone scheduling a visit. They fit me in on the same day without any extra, BS charges (BTW, super impressed with their $95 diagnostic fee vs. Cardinal/others looking to charge $300-$500 for the 1st hour of work!!). Ben showed up on time, figured out my issue (super simple fix) and helped me correct it without selling me more parts or service. Again, couldn't be happier now that I know about these guys; they will be my go to plumber from now on for every issue. Cheers, Brian in Magnolia
Excellent service, Darren was very professional, knowledgeable and informative. Prior to beginning the job he provided several options about how he could proceed and the cost associated with each option. Darren did an excellent job!If I need plumbing services,again I will not hesitate to give Gene Johnson plumbing a call. Thank you!
My water main was leaking, and Uriah cut through the driveway and fixed the leak. Outstanding customer service, excellent quality work, attentive and easy to work with, and completely professional. Uriah and his company have earned my business permanently, and I will unhesitatingly recommend Uriah and your company to anyone who asks.
Amanda Stoffer
4 years ago
Jose V. provided incredible service. He (and his apprentice Rene) were on time, courteous, and provided a clear explanation of the plumbing issues. The work was completed quickly and professionally. Jose even went out of his way to arrange for a follow up service appointment.
Stefano Bizzarri
2 years ago
Marcus and the whole team at Gene Johnson were helpful, professional and always communicated clearly about what needed to be done.
I shopped around a bit before going with them and it was a breath of fresh air talking to people that were nice and actually cared about the issues at hand!
John Nipert from Gene Johnson Heating was very knowledgeable and professional. He answered every question I had and completed the replacement of my water heater tank in a reasonable time. He is a valuable asset to the company and wish him nothing but the best in his career. Without a doubt you can’t go wrong with John Nipert at Gene Johnson Heating.David W.
Keith Baltazar
5 years ago
Adam provided great knowledge and service in assessing the quality of my recent water heater installation. Prompt, on time, kind and professional, I couldn't have a great opinion of Adam's service as well as Gene Johnson Plumbing & Heating. Thank you!
Matthew Greenhall came out to service my furnace. Matthew was friendly and knowledgeable and went above and beyond to make sure my fury was working properly before he left. Thank you Matthew and Gene Johnson Plumbing and Heating I will be a returning customer.
The technician (Tu Nguyen) was very thorough and professional. We were impressed with his dedication and hard work to get the job done despite staying late. High quality work. Overall excellent job!
Elizabeth Jacobson
3 years ago
Hugo was professional and friendly. He was efficient but also made sure he answered any questions that I had and made sure I understood the work being done and the finished product. He left a clean work space. We have previously been pleased with this company and were definitely not disappointed this time either!
I was referred to Gene Johnson by my Mom, who's used the company for a number of jobs and has always been happy with the quality of work. I had a leaking pipe causing my basement to flood, and the Gene Johnson plumber was able to quickly identify the source of the problem even though the leak was in the drainage pipe below ground. The work involved cutting through drywall, breaking through concrete outside and digging down to the drainage area -- all of which the GJ rep was able to accomplish in just one day. He kept me fully informed of pricing and options, and at no point did I feel unaware of the scope of work being completed. The job was completed quickly and professionally, mess and disruption were minimal and communication was great. Recommended.
Claudia Denholm
6 years ago
We had a great experience with this company when we needed to get some pipes in our house rerouted and replaced. We had gotten some quotes from other plumbers and didn't have a good gut feeling about any of them. Gene Johnson came through with the best price, and a very experienced and professional plumber named Jason. Couldn't be happier.
Samuel Georgian
3 years ago
Scheduled an inspection when my furnace died. Waited three days for their tech to come out, then got a call 2.5 hours into the service appointment window stating that they can't work on electric furnaces. Wish they would have told me that on Friday so I could have had another company come out sooner. Definitely avoid these guys unless you want to go without a furnace even longer than you need to!
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