Description
Village Plumbing & Air is a home service company that has been serving Houston for over 75 years. We place a much-needed focus on integrity and honesty with our customers and hold ourselves accountable to improving our Houston community at every opportunity. When you choose Village Plumbing & Air, we treat you like family. Call us today for a free estimate on same-day services for your home's heating, air conditioning, plumbing, or sewer needs!
SERVICES
Faucet installation, Faucet repair, Plumbing leak detection, Plumbing pipe repair, Shower installation, Toilet installation, Toilet repair, Water heater installation, Drain cleaning, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak repair, Sewer cleaning, Sewer repair, Shower repair, Water heater repair, Sewer Line Inspection, Sewer Line Repair, Sewer Line Replacement, Backflow Testing, Hydro Jetting Services, Water Filtration Services, Water Softener Services, Emergency Plumbing Services, Gas Line Repair, Gas Line Services, Plumbing Installation, Plumbing Repair, Toilet Services, Garbage Disposal Services, Leak Detection & Repair, Burst & Frozen Pipe Repair, A/C system maintenance, A/C system repair, Ductless heating & A/C services, Heating system installation, Heating system maintenance, Heating system repair, HVAC duct & vent cleaning, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system maintenance, HVAC system repair, Install AC, Install thermostat, Repair HVAC, Thermostat installation, Thermostat repair, Ductless AC Installation, Lennox HVAC System, Indoor Air Quality, Air Duct Cleaning, Attic Insulation, Cleaning, Installation, Air Conditioning Installation, Air Conditioning Repair, Air Conditioning Replacement, Ductless Air Conditioning Services, A/C preventive maintenance,
Reviews
Charles Sellman
6 months ago
The technician, Kendrick Rollins called my phone about 45 minutes before the appointment to tell me he was on the way.He arrived well within the appointment window and went straight to work.He inspected the shower which needed repair because the faucets leaked, got his tools and began disassembling the valves and found they were frozen.When he finally was able to extract them, he found that he didn't have replacement stems on his truck so he left and drove to a plumbing supply to secure replacements.Upon returning successfully, he installed the valves, checked the system for leaks and asked me to check it out to insure I was satisfied with the job.Actually, I was delighted and felt he had done a great job.We had also agreed it was time to flush my water heated and he completed that job quickly and efficiently.Kendrick was professional, and displayed a great work ethic throughout the job. He was friendly and respectful of our home.I am very pleased with the way he worked and the way he represented your company. The job was completed to my satisfaction in a timely mannerKendrick did an over-the-top job.I would recommend Village Plumbing to anyone needing a plumber.Thank YouCharles Sellman
SAFETY should be your first priority. I would not let you in my home in fear that your work would be as reckless as your driving. 2 days in a row your vans almost cause a wreck in front of me. On 8/30 at 3:20pm one of your techs cut everyone off to make an exit from the straight only lane and crossed over the double white line to do it at the last second. Drivers like that are the reason for the correct lane to be backed up. Wait like the rest of us. Then the very next morning 8/31 at 7:28am your van enters i45n cutting across 3 lanes making all of us have to hit our brakes. Leave earlier so you dont have to rush and risk your communities lives. Its very shameful that you boast being woman owned and your techs drive like a woman too. We're supposed to go against the stereotype. Yes we can but lets try yes we can drive. Find who was driving these vans at these times and locations and have a safety lessons course, because theyre representing you very poorly.
Edgar Vallarta
5 months ago
I had a leaky bath faucet for a few months and hesitated to call any plumber. But, I finally made the move and chose to call Village Plumbing after reading all the great reviews and their website. I'm happy to report that they lived up to the reviews! The ladies who handled my intake as well as the dispatch desk who confirmed my appointment (Karen/Sheila) were friendly and professional and were eager to answer any questions. Their system will keep you well updated on your appointment and tech by email and text but they are also easily reached by phone, too.The licensed plumber (Dondi S) was on time, friendly, open to answering questions, and explained the various options as well as pricing in a clear way. He and I got along great and he provided a wealth of knowledge for me at no extra charge! And, it made me realize that I should have called them sooner.Not only did my issue get fixed but I'm now quite open to their other offerings due to their upfront, friendly, professional way of doing things. Seriously, call them for your plumbing and AC needs!
Sheree Husta
7 months ago
Great experience using Village Plumbing. Same day service, great price and a knowledgeable, courteous plumber(Brandon). The scheduler was friendly, phoned to tell me plumber was on his way and texted picture of plumber along with tracker app so I could follow his progress to my destination. The plumber even wore booties in house and cleaned up after himself! I would definitely use their services again.
Paige Taylor
5 months ago
This was our first time using the plumbing services from Village Plumbing. We had issues with bathroom faucets and toilet water filling. They were able to schedule a same-day appointment. There was great communication from the repairman about the underlying issues and potential solutions. Once I chose what I wanted, he was able to pick up new parts and install same-day. Very pleased with the final results - works and looks great.
UPDATE: Chris Stephens, the VP of Operations at Village Plumbing, came out to view the work and offered an adjustment to the price. He listened to my concerns and was committed to reaching a solution.$7,300 for a waterline from the house to the water meter. A 4-hour job with one plumber and a dig crew of two.Just before the cold weather began, I noticed water around the pipe where the water enters my home. I contacted Village Plumbing, having been a customer for more than 10 years. I suspected it was related to my two trees, and I was correct. The roots had wrapped around the pipe and caused a slow leak. I was given two options. They could replace the section of PVC pipe for a little over $1,000 to stop the leak, or they could replace everything from the house to the meter with a flexible pipe, a distance less than 25 feet, for $8,100. I was able to get them to bring the amount down to $7,300. However, I regret that I didn't get two or three estimates from other companies.I expected that this was going to be a big job, but it only took a total of four hours including the dig crew. Once the dig crew (two guys) finished their trench (about one foot deep), the plumber arrived to do his part. I expressed my dissatisfaction with the price (for which I had already paid half). I remember that in 2013, I had to hire an investigative plumber to tunnel under my house and that had only cost $3,200. Although he couldn't go on record as saying so, it was evident that the plumber felt the price was excessive as well. He made a call to his direct boss, but was told the price is price. He explained that the price he gave me was the result of him taking pictures, telling his boss what need to be done, and his boss then sending a number. Village Plumbing doesn't give itemized quotes. He told me of a manager above his boss that I could speak to, but when I called, I was told he was gone for the day (at 3:00 pm). I was told that an email would be sent to him asking him to call me the next day. I explained my situation to the person on the phone who called me back a few hours later. She said she had spoken with two other managers who took a look at the job and basically said, the price is the price.$7,300 seems to be an excessive overcharge to run a new service line from the house to the meter along with a new hose-bib and emergency shut-off valve. We learn from our mistakes, and mine was trusting a company that I had done business with for many years. I won't make that mistake again.
Anthony Samples
7 months ago
Village Plumbing was able to work us in on very short notice. The technician Bobby Adams, was polite, knowledgeable, and came prepared with equipment & spares so we were back up and running much sooner than I expected. Repair options and cost impacts were all clearly explained ahead of time, and work was performed professionally. Highly recommend.
We had a great experience with Village Plumbing in general and in particular with technician Harley Davis. He was very knowledgeable and took the time to talk through all the issues/fixes with me. I also really appreciated the fact that he ensured all of our concerns were addressed even going way above and beyond in some cases!! Lastly, I no longer have to endure daily complaints from my daughter about her water pressure!! Thanks Harley! :)
Ruben Barrientes
5 months ago
The tech was very knowledgeable of the issue and he was very good about cleaning up after the job was done, which I really appreciated too! You don't always find such great service and a someone who pays attention to detail! We will definitely use again when needed!
Rebecca Corrigan
3 months ago
Great service! Ask for David Ibarra because he does fantastic work. Super nice guy who took care, and fixed the issue with my kitchen sink. He even gave tips on how I might avoid the situation again. I will definitely call on them should I need the use their services, in the future. Thanks Village Plumbing!!!
Jason Fielding
5 months ago
David was fantastic, he helped in every possible way and triple checked his work. There was no mess when he was done and he didn't try to sell us anything we didn't need. We absolutely recommend them! UPDATE** found a leak with the new work that was done due to improper installation and tightening of a connection.
Maria “Marya Adeth” Galindo
4 months ago
Thank you Bryce for servicing our heating system today. We have now peace of mind knowing that our heating systems are working properly. Thank you for the very detailed information. Your recommendations are appreciated. Thankful for your professionalism. Happy Holidays!!!
Stephanie Shanks
a month ago
Harley went above and beyond. He not only replaced a part in one water heater that was leaking but he also replaced it in the other bc it is known to be a defective item. And it was all covered under warranty. He also taught me how to reset the kill switch. He was so friendly and became best friends with our guard dog. Village Plumbing had him out within the hour after I called in the issue, and this was on Good Friday. Great experience!
$750 for 5.5 lbs of R-410a and tightening the expansion valve fitting. This is on the high end but I went ahead with the service because they were here and wanted it done. Tech was good. I would give 5 stars if it wasn’t for the price.
Ursula Trevino
a month ago
I had De’ Anthony and Scott come out today. I have used several plumbers in the past, and they by far exceeded my experience with any other company. I have an older home and ended up having a big repair needed. They did a great job explaining the problem and my repair options in terms I actually understood. They were very professional and didn’t make me feel taken advantage of as a customer. Would 10/10 recommend to anyone needing a plumber!!
Javier R was very nice and very thorough. He explained everything to me and did a good job. I have used the service before and will again. The dispatch ladies were also very nice Ann and Karen.Thank you for service.
Brenda Errico
4 months ago
Javier did a great job. He explained everything and gave us options. He replace the plumbing in the bathtub and replaced pipes under the sink in the kitchen. New valve and all connections. We will use Village Plumbing again and recommend them highly.
Dennis was professional and knowledgeable! Loved having him as my plumber, he taught me what to next time and gave me every option available. Fixed all my issues and let me know how to prevent in the future. When I use Village Plumbing in the future, I'm requesting Dennis. Thank you!
Rawya Refaey
4 months ago
Due to the way my home is built, it's never easy dealing with the water heater. Thank goodness for Dondi! He took the time to measure the space in the attic, the attic opening and the clearance - all to ensure a proper installation. To top things off, he did all this just nights before Christmas so I would have a safe water heater & hot water over the holiday. No shortcuts were taken! Thanks for the peace of mind.
I've used Village for several issues, and they always deliver. They are extremely thorough and take time to explain the repair options in detail. Five stars to Jimmie, Eduardo, Dino, David, and especially the dispatch team!
Lastly, I'm proud to support another amazing female owned business.
David is a first rate plumber. Hard worker , skilled , friendly and polite. He just completed a big job for us in repiping our home water. It is an old house and was not an easy job and he did an outstanding job. We are very happy with our new system and our new pipes and clean water.
Skylar was very knowledgeable and friendly and took the time to explain how the HVAC system works and how to maintain it. He even suggested options for improving the unit. I will definitely request him each time I need service from Village Plumbing & Air.
Chris Stephens
6 days ago
From the first call to the times of inspection, the village plumbing and air team was attentive to my questions and answered them honestly. The maintenance was all I needed, but they gave me system enhancement options to make my HVAC and my plumbing last longer and perform better. Village plumbing and air has shown themselves to me to be a premier company and I highly recommend them.
Ellen Bell Bynum
4 months ago
Nathan was very professional, informative and knowledgeable. He did a fabulous job!!! Thank you so much!! ??????will never use anyone else for our plumbing, heat or air issues.
Had two mixed experiences with this company. First time my AC went out without warning. They figured it was a capacitor issue and replaced the capacitor - albeit with a very high upcharge (my home warranty company was shocked they were charging me $400 just to replace a capacitor). Additionally, they were very late to the appointment - although I couldn't blame the tech for doing a thorough job with the previous client, I didn't have anyone come until 4 hours after my appointment window.The second time, my AC drain line apparently became clogged and tripped my float switch. They sent out a tech to snake the line, but again with a very high charge of >$250. They didn't offer a warranty for the service. Well about a month after that service, the drain line clogged again and I ended up having to hire another company to do it again (it's now lasted 9 months without issue).All in all, I had two mixed experiences, and get the sense that the company seems to be more focused on making money than solving issues. The only plus is that they are available at nearly all times, but based on the low quality and high cost of their services I would not recommend for AC issues.
Clarissa CEPRESS
3 months ago
I had to call village after I used a plumber from a different place and that plumber left my property upside down with water issues. Village came to the rescue for sure!! Harley is our plumbing super hero , he was patient with us and heard out all our issues . He figured out the issue at hand and got straight to work. I'm really speechless at the service Harley provided. It was just outstanding in every category. I highly recommend using village for all your plumbing needs
Leo M Hayes DO
a month ago
Technicians are friendly, knowledgable experts who are straightforward,, professional and thoroughly explain what the work that they will be doing and why it needs to be done and offer various solutions depending on your situation and what your needs and budget are, without any pressure or forceful sales tactics. They were punctual and get you the information they promise to you quickly whether it's an estimate or the options ofthe scope of work that needs to be done. Extremely satisfied and comfortable working with this company and would recommend them without any reservation..
Firenia Davis
4 months ago
Kendrick’s quick response, patience and professionalism was so appreciated. I am thankful to Village Plumbing for having experienced and kind employees. I have used Village a few times before and have had great experiences every time.
I love that I get a call beforehand to confirm they are coming and a text with a photograph and name of the person who will be doing the repair. Their employees are always courteous and knowledgeable. They do great work.
Ashwin Srivatsav
6 months ago
Leonard is outstanding - he was friendly, professional, and efficient with getting the job done. The entire experience was smooth and will definitely be requesting him again next time plumbing services are required.
Kai-Qays Parker
5 months ago
Quindarin is a great plumber. Gave options and walked us through processes and troubleshooting steps. Did not aggressively push for big solutions to small problems like other contractors do. Answered questions when we had them and was kind through out it all. Definitely recommend and you guys should give him a raise.
sharon adams
4 months ago
Quin Taylor did an incredible job preparing my plumbing and pipes for the upcoming Arctic freeze. He explained everything he was doing and answered my many questions about how to prevent damage and expensive repairs. Thank you Quin and Village Plumbing for giving me peace of mind.
Arrived on time to survey the problem. Explained the options. Set up a time frame to return with the parts to make the repair. Everything was completed to my satisfaction. He was very nice and took great care when doing the job.
Brian Schrumpf
4 months ago
Highly recommend Village Plumbing!! Had issues with the plumbing in my 3rd floor bathroom. Jimmie Sabala was professional, knowledgeable, friendly and he resolved the plumbing issue after a few hours. Thank you again!
Nishant Krishnan
6 months ago
Connor was very professional, knew his stuff and did a great job on the maintenance and explaining what he did. Following that, Michael arrived to work on the plumbing. Again, very professional and friendly and great service. Will be using Village Plumbing again in the future thanks to Connor and Michael.
Solomon Henry
4 months ago
Dylan, the young man did a very professional job. He is very knowledgeable and has a very positive outlook and attitude regarding his work. In the event, I ever need your service again Dylan is the person, I will request without a doubt. Thank You!!!
Damon’s was great. Knowledgable and timely in arrival. He went above and beyond the maintenance service he was assigned by showing me some of the mechanicals in my furnace and made recommendations without pushing any services. He could not have been more courteous. A great experience!
Glenn Lindley
a month ago
Dino was awesome, he told me what the issue was and then some extras for prevention. We just went with the initial work for now, but what was really good, he didn’t try to push for the others. I love the heck out of that
Christie Kellum
a month ago
I received excellent customer service from John and Jason today. They were extremely professional and polite and very helpful with me understanding details of my appointment issues and providing me with some great options ?. Thank you!
Darlene Thomas
3 months ago
Skylar Barron called before he got to my mom’s house. He was on time. He was very thorough with her heating system and talked to her daughter over the phone to explain what needed to be done. He was very courteous and patient with my mom. After he was done he sent in detail what he did as well as pictures. My mom said she would give Skylar Barron a 10 anytime. Thanks again Skylar for taking the time and being patient with my mom.
Carol Orlowski
2 months ago
Do not use this company.We have a maintenance policy with them, they came ( 2 people, one plumber and one HVAC) The plumber recommended to replace water heater BUT the HVAC person broke our AC. The younger guy spent 3.5 hours sitting in our den;eventually I suggested that he call a supervisor That person came and checked the units . He said that they were still under warranty ( which we knew) and to therefore call the original installer. Yes the 2 units are under warranty however after 3 years, parts are covered but we pay for labor. We have now been without air conditioning for 6 days while the part Village Plumbing broke is on order. The owner called me on day 3 of our saga and told me that he had just become aware of our situation, but offered no further explanation or recommendation . I told him that we had no AC, but he seemed unfazed .Terrible company terrible service
sajune Blanchard
a month ago
I would definitely recommend Village Plumbing and Air. The reception staff are very polite. In a few hours, they were able to dispatch a technician to my house to assist me. My technician, Jimmie Sabala was amazing. He is super respectful and went above and beyond.Village Plumbing & Air is my go to when it comes to Plumbing issues.
Roel was at my home. He’s professional, knowledgeable and friendly. Great guy. He also found a GAS leak in our attic and took care of it. So so thankful he found that. Deserves a raise or reward. Renee
I am very pleased with the work received from Village Plumbing & Air for a clogged drain pipe that affected the washing machine, dishwasher and kitchen sink. I left a mesage the night before and received a call back at 7:12am next morning and Technician, Jimmie Sabala was greeting me at my door within 2 hrs. Jimmie was very professional, and friendly. He is very knowledgeable of the work that was needed. He was very detailed in explaining what can be done on his end and what to expect if the work needed to go to a next level and I truly appreciated the info. Jimmie was prompt in arriving and provided not only excellent, but quality service. The drain pipe was opened and in a timely manner. My day was saved when Jimmie Sabala arrived because that night the temperature was scheduled to drop in the teens. I would not have been able to let my water drip overnight to prevent pipe from freezing. Thank you Mr. Sabala!
Alexander D. Cervantez
a month ago
Called for an inspection service that was time-sensitive. Technician came out to the property the same day, as promised, but only to collect payment. After payment was received, they pushed the inspection back another few days. I had to resort to contacting a different company that was able to do the inspection on the same day. I cancelled the service but was still billed and have not received a response on any of my inquiries about getting a refund. Not asking for 100% back, but I am looking for a fair compensation.
Ron Ledbetter
5 months ago
Village was the only company, including the other big name companies, that was avaliable on Saturday. The dispatcher was excellent and the technician was at my home within the hour. Great value!
jennifer friday
2 weeks ago
Although I have had more issues than anticipated after full HVAC replacement, Gary was a breath of fresh air today, showing me issues in person (I offered to follow him into the attic). He completed a temporary fix until previous install team visits tomorrow for longer term solution.
had a good experience. needed some freon due to a leak in my new system but was fixed and i am confident that i will be humming along this coming hot summer.highly recommend jason for your hvac maintenance
January, ‘23- Nathan was delightful! My husband was coming home from the hospital and I needed help right away with a Shower handle problem. He was able to fix it so I could use it immediately and even cleaned the aireator washer in a bath faucet while only charging for the trip charge while taking the time to contact several suppliers who had currant materials for future reference to replace my shower fixture when I would have more time to address the problem. He was very helpful, tidy and professional and I would definitely call him again when needed!
Sedrick Pace
3 months ago
Once again! Village Plumbing and Air did a great job, repairing someone else’s bad job. Had main kitchen faucet replace however previous tech did not connect a drip line from the garbage disposal. Remi installed all new hoses, corrected the connections points. No more leaks. Excellent repair on outdoor shut off valve where handle had rusted off. Great work again Remi
Harley Davis was the plumber that came to service me. He was kind, professional, and personable. He explained everything to me in detail and the steps in which I needed to do moving forward. I’m so grateful for his help!
Armando Gamboa
2 months ago
Mr. Sabala was very professional and very knowledgeable. He knew what the problem was and took care of it right away. He also had information that would help with maintenance. Village Plumbing and Air has great staff and service personnel. Very Professional Thanks
marie raymond
a month ago
Leo Reyna came to my home to do a whole house plumbing inspection. He is a very personable young man and very good explaining everything clearly. He efficiently replaced an old faucet in my kitchen and the workings in one toilet to eliminate leaks. I will ask for him next time I need a plumber.
Wilbert Howard
5 months ago
taught us how to use our thermostat; very informative; found the problem (breaker off) very quickly; he made us feel comfortable in our home and our a/c and heater runs perfectly; we want Jason here anytime we have a problem...
Kevin gets 10 stars! Highly skilled, friendly, detail specific , efficient ,ethical and cost saving . Even worked in rain on a Sunday .Best tech ever. Highly recommend .
Chase Alexander
3 months ago
Horrible experience. I would advise you to use anyone else. We had purchased a faucet and just needed someone to swap out the other one. They quoted us $750 for a simple installation (we already purchased the faucet). Because we chose not to use them, they still charged us the $79 estimate fee. We called the next company and they did it for $75 (yes, 1/10th the price) in less than 30 minutes. I called to make sure I didn’t misunderstand their quote and they said “nope; sorry, we are just expensive.” DO NOT USE.
Nellie Craddock
2 months ago
He was extremely polite, courteous, knowledgeable, thorough, informative. He installed a new surge protector. He cleaned when we was done. Extremely pleased with services he provided.
Best service I have ever experienced. Professional, kind, efficient, prepared and knowledgeable. Village Plumbing is a great business you can trust!
William Abrams
a month ago
Loved Roel. Knew what he was doing and also friendly. Thankfully found a gas leak in our attic and fixed it. Great guy and you have an awesome employee.
Our gas line for the oven stuck out of the wall making the stove stick out. Dennis changed the pipe configuration and installed an outlet box so the pipe and valve are now inset. Can't wait to finish our kitchen!
Dennis Alonzo of Village Plumbing was professional, sincere and honest with his evaluation of my situation and the best option provided. After the quote acceptance he returned the following day to install my new electric water heater - it has been working since.
Thank you Dennis.
linda russell
4 months ago
Nice qualified mannerly young man introduced himself by name and as service repair person from Village Plumbing there to check plumbing clean out when he arrived at my home. I had previously read his bio and saw his picture texted to me from Village Plumbing. He put booties over his shoes before entering the house.
Tech (Dennis) came out to check our HVAC units. He was very respectful and professional.
Excellent service.
Mary Strickland
5 months ago
Absolutely horrible expensive experience with Village Plumbing! They charged $4200 to repair broken pipes that caused extensive damage to my downstairs on October 14th. On November 15th when the contractors were finishing the last 2 days of renovation, another plumbing leak occurred in the kitchen due to failure of Village Plumbing to fix the original issues. Village Plumbing admitted that the first repairs were not done properly and that the supervisor on the original job had been terminated because of his incompetence. They agreed at this time to pay for all expenses for the plumbing repairs and damage to my kitchen, but that did not happen. They made an offer to pay $2500 for damages that totaled $4000- damages caused by their incompetence. So, I am out of $4200 from the original charges and now they want me to absorb another $1500 caused by their incompetence.Do not use this company!
Ernesto Valbuena
3 months ago
We are really happy with Village plumbing, they have made repairs and maintenance to our hvac and pipes. Skylar has been great, he has come a few times for maintenance/inspection and I really enjoy the detail and explanations on the hvac system
Gayle McCloud
a month ago
Dylan was great! Very personable I received my Plumbing System Check up as apart of My Service Contract.He made me aware of each step!He also changed out Filter &Found no issues!! It’s a new system but believe in bi annual check ups.Thanks.
Jeremy did a great job for us. We've always been very pleased with any of the techs that come to our house from Village Plumbing and Air. We won't go anywhere else. 5 stars all the way, and that's after at least 6 repairs or check ups. If you folks are looking for a company you can trust to do the job right and at a responsible price, look no further than Village Plumbing and Air!!
The Technicians are all very capable but Village Plumbing is so difficult to work with. They say they’ll be there and they don’t show up, they tell you you’re the first appointment of the day but don’t show up until 9 am when they open at 7 am. Management is non responsive to feedback and simply doesn’t care about the customer experience.
Teri Cameron
4 months ago
Bryce was amazing! Our heater would not come on and we are getting ready for a big freeze tomorrow. He checked it out and was able to make the motor work manually. We have a 26 year old system and it will need to be replaced next year, but he hooked us up for the immediate weather crisis. We will be replacing the system next year with Village Plumbing. Recommend signing up for their service plan!
I appreciate the diligence in getting a second opinion. Jason was so helpful and his day had started out a little crazy. So happy.
Mitch Jacobs
3 months ago
Kevin was a pro. Great work and quick. Just a system check today but thorough and easy explanation of recommendations. I look forward to hearing from Kevin Olaughlin again, and Talking to Doug Shemel and all the Village team in the future.
Kelly Elmore
2 months ago
Harley and Dennis exceeded
expectations . They immediately diagnosed and efficiently repaired a potentially major problem whose cause was not obvious to me. They fixed with a couple minor items along the way cheerfully and knowledgeably. I hope they come again.
Peter Norman
2 months ago
Kendric Nixon personally repaired our 28 year old waste pipe that had broken in 3 places. A massive undertaking done efficiently and carefully. Great company. Great plumber and gentleman.
Niki Warnders
a month ago
Wonderful. Prompt service by informative individual who provided Spring maintenance pursuant to our contract and recommended and performed overdue drain of water heater. Showing proof of need for service.
Karen Zorrilla
4 months ago
David Whitney was professional, efficient, competent, and kind! I will be requesting him for my next plumbing need. Thank you for fixing our water tank heater problem so promptly!
Christine Hogan
3 months ago
Scott was very knowledgeable and honest about repairs and cost. Donde was also a very good plumber with quality work. We enjoyed working with both plumbers.
Minh&Kyle Deckerd
a week ago
Showed up exactly when they said he would. Figured out the issue quickly, picked up the part, finished the project within an hour. Friendly and professional.
Debby McDonald
2 months ago
Remi was wonderful...patient, efficient, thorough, and great sense of humor. He explained everything in great detail and was very professional. This company is really good with following up also.
I've got nothing but good things to say about Village Plumbing and Air. First impressions were great and Dino Jimenez was professional, knowledgeable and courteous felt good with his service right away.
Brandon did a great job! He replaced the gas line on the dryer after we were smelling gas in the utility room.
Scott was great! Very knowledgeable and explained everything! He rocks!!! Great company! Will definitely use them again!!!
Plumbers and a/c technicians that made repairs in my home were excellent: attention to details, good communication and they listen carefully, fast and a clean jobs.
Douglas Bailey
2 months ago
Initial isolation of my problem went very well. Technician Josh was great. He was timely, efficient, and friendly. Waiting for the next phase with the estimator.
Florence Sanchez
a month ago
Quintin was great! He was on time, respectful of my home and solved the problem in one visit. Thank you.
Kevin was our HVAC Tech that came out for a maintenance check. His professionalism was immediately obvious. I applaud his thoroughness. I see Kevin as a great asset to Village Plumbing.
hoang nguyen
3 months ago
Dennis Alonzo correctly analyzed the problem and fixed the faucet's low pressure, whereas Abacus previously told us that we need to cut out the wall and replace the plumbing, which would cost thousands of dollars. Very satisfied with Village Plumbing's service and professionalism!
Tabatha Gipson
a month ago
Jimmie was awesome! Very professional and very detailed. He made me feel comfortable and answered all my questions.
Clifford Carraway
3 months ago
Beware of these guys, they will try to over charge you, They wanted to charge me $2,900 to replace two shower values that the tile had already been removed. It was literally only 6 couplings that need to be taken off and 6 to tighten back up, probably less then a hour 's work... RIDICULOUS!!!! will not use these people again,
Dino was friendly and professional, he did a great job explaining what he was doing and the priority of what needed to be dobe
I reported a slow drain that I thought was past the trap and was quoted an estimate for unclogging a drain. It turned out to be a simpler fix than expected, and the tech (De'Anthony) instantly lowered the fee to cover the work performed. Gold stars!On the downside, however, their arrival window is between 8:00 am and 6:00 pm -- 10 hours. Even on the day I was scheduled, they were unable to narrow the timeframe. As a result, I was forced to stay home most of the day, waiting to hear that the tech would arrive in 30-45 minutes. That was NOT happiness—a Black mark on that practice.
The staff is great at keeping you informed of when to expect the technician. Bryce was friendly, knowledgeable and thorough
Maria Jackson
2 months ago
From Monday late afternoon when the plumber came to find out where the leak was, to Tuesday coming to my home by 2:30pm and finally Wednesday the work was actually done.On Monday after Harley assessed he stated he would be back first thing on Tuesday morning. I waited and called and was told by. Gentleman I would need to speak to dispatch where I learned at 11:00 on Tuesday that my home was the 2nd stop. i was not communicated this and took off of work for 1/2 day when I didn’t need too. Better communication would have remedied this situation and I wouldn’t have missed work unnecessarily. The work was done on Wednesday and Harley completed all the work.
Eduardo Gonzalez
a week ago
Great. Nathan was very knowledgeable, professional and took care of the issue . It was a great pleasure meeting him.
Technician was professional, courteous and kind; he left the area he worked clean; best experience with a plummer ever. Thank you Mr Technician and Village Plumbing Co.
Pamela Childs
3 months ago
Dondi was very professional and helpful. Taking time to explain the leak and the options and requirements for repairs. He also made excellent suggestions for future repairs.
Nicole Johnson
a month ago
My Technician was Brandon and he was very thorough. He explained and showed me his findings. He gave me facts about my options and answered every question. He was very patient and I can’t overlook that. I have to make a purchase in the future and it WILL BE an INFORMED DECISION. I can’t ask for anything BETTER than that!
I will not recommend this company to anybody. We paid $900 plus for my HVAC issue to be assessed and have the issue figured out and fixed with this amount. Within eight days, the problem came back. And we were told that there was a better solution which was putting another line which would cost more money. We were told that what he fixed eight days ago was not fully resolved. Why would you charge us this amount if you can't entirely fix the problem?The next guy charged us for two valves but only put in 1 new valve for the plumbing. That was about $300 Plus.They ghosted my wife for two weeks and pressured us to sign up for this subscription so we could Spend less. All in all, we spent almost $1300, and the AC problem is still ongoing.I honestly feel that we got scammed. I will post pictures soon. For now, please find another company instead of this one. I am doing this because they deleted or hid my wife’s review. I don't trust this 4.7 star review- Ian from Pearland
Malcolm was respectful, professional, fast, efficient and effective! Thank you for taking care of our toilet reset with no hassles or worry that it was done right. I’m
Paulette Porter
2 months ago
Wonderful young man fixed the problem quickly while explaining the issue. He also checked inside for other possible leaks. Great job and value for the service.
He inspected the toilet facilities the master bedroom had face bowl need a stopper replace ; front bathroom toilet need keep look out for leaks in the future. ( toilet need to be replaced)He going to send a estimate on the repairs if I want it taken care.
Leonardo was excellent. Courteous, professional and friendly he quickly determined the issue and gave us an accurate estimate. He worked quickly and explained what he was doing during each step. He left the place clean and in working order. More expensive but very reliable and always get the job done.
Dennis Sullivan
6 months ago
Harley came out on a Saturday. I am very happy with Village. We have used other companies in the past, including John Moore which is the absolute worst plumbing company....but Village is the polar opposite. They show up on time. They are professional clean and friendly. They give you a price and do not oversell once the price is set. Excellent company. This is the third time we had them out.. And to give props to Harley--excellent plumber
The technician was awesome. He thoroughly checked all the drains and pipes and the dishwasher. Quickly determined the cause of the leak. He was efficient, knowledgable, friendly, and professional. He explained what he did and his findings clearly. Top notch setvice, and great customer service performance. 10's across the board. Village Plumbing does the best in communications with the customer - updating at every point along the repair process.
Dennis Beckman
4 months ago
We appreciated the inspection by Dylan, of our attic coil and blower motor, and pictures he took. He was very thorough. We hope to get back with him in the near future to commence the work.
David Ibarra was extremely courteous and professional. He knew what to look for and completed the job efficiently. He offered recommendations and explained the process as he performed the work. Thank you to Village Plumbing for sending a qualified tecnician to our home.
russell minick
a week ago
David came in and found the problem, explained it clearly, presented options, and for everything done efficiently.Very happy with the service.
Helen Maxson
5 months ago
This was a great experience from the first phone call. Service was scheduled quickly. Harley arrived right on time and was professional, thorough, and personable. I’m very pleased with Village Plumbing and Harley!
Hal Trebilcox
6 months ago
Excellent service! Highly professional! I very much recommend Village Plumbing. The plumbers/service team who did the work at my residence were A1!
Jacquelyn Reuther
7 months ago
Remi from Village Plumbing was incredible. He completed a difficult plumbing repair, fixing a leak to my old galvanized piping leading to my water heater. He completed the job efficiently and avoided more costly repairs. He even was thorough enough to make sure all my lines were flushed before we placed the faucet filters back on. I highly recommend him and the company.
Landry Luker
8 months ago
We called for a garbage disposal issue on a Friday morning, and they offered to send somebody out same day. We couldn't be there because of our work schedules, so they claimed they could send somebody out on Saturday morning. They arrived on Saturday after providing us plenty of heads up about their arrival, and Brandon showed up to fix our issue. He was extremely professional and helpful, provided advice as he was fixing our issue, and after a thorough inspection and a quick fix he charged us a very reasonable price. Considering the customer service, response time, and price I'd recommend this company to anyone having plumbing issues. Additionally, while I can't comment on their AC service capabilities because that wasn't our issue, we have kept their card and plan to keep them in the back of our minds for if we do have an AC issue because their service for us today was amazing. Highly recommend this company.
Sandy Creviston
6 months ago
Kendrick was very courteous and professional. He very patient and took his time repairing two showers that were not functioning properly. I would definitely recommend him to others who are in need of a plumber.
I was truly impressed with Brandon’s professionalism and technical skills. He arrived on time and after thoroughly evaluating the situation, he explained best options to address our concern. Brandon also provided additional tips as homeowners to avoid future problems. Overall, I was highly impressed with the service and will continue to use and recommend this company and Brandon to my family and friends. Great job Brandon!
Bobby was very calm and knowledgeable.He did his best to make sure that my Heat issue was taken care of asap and attended to it fast becuase it was freezing outside.I appreciate his attention to detail He showed a lot of care for my home and my unit.I am so thankful
Jeanne Martin
5 months ago
I want to commend Quin. He was an excellent plumber! He came by our home today to answer my questions re the installation of the water cut off switch. I had called everyday this week but never heard back. Once he got the message, he came by and fully explained the equipment he had installed. I hope Village Plumbing can solve their internal communication problems as soon as possible! There is a great need to respond to your customers! We are still waiting for the Bellaire permit office to contact us for our inspection. Please let me know when this will happen. Thank you.
Brandon Holloway was fantastic. He explained everything. He was competent, friendly, helpful and answered all our questions. Would definitely ask for him again. The best.
Henry Johnson
6 months ago
We’ve used Village Plumbing quite a few times. The gentleman that came out was very professional and friendly. Came to check on our A/C in the garage and gave us a full rundown of what was going on, as well as his honest opinion on our options. Like always, we appreciate having a local A/C professional we can count on.
Installed new water htt. In attic. Clean and professional. Both men were clean and English speaking. Explained everything with pictures of install. 5 stars no joke!! These guys did their job the way I expected and that’s refreshing these days!
Eric McDaniel
6 months ago
Sheldon (our sales tech) was a pleasure to work with, and the folks at Village were even able to get us on the schedule with very little waiting. Skyler (our install tech) was prompt, professional and worked hard to get the job done for us on a Saturday. Thanks so much, Village Plumbing & Air!
Jesse Fanning
6 months ago
Had a couple of toilets that were leaking. Quindarin Taylor came out and was super helpful and fixed all our problems the same day. We also had an problem with an outdoor storm drain and Village sent out Scott Gomez same day. Everyone was super professional and he ran his camera and diagnosed the issue so quickly. Highly recommended! Thank you for all your help!
Susana Deltoro
5 months ago
Original appointment was rescheduled for next day. Technician did a wonderful job and was very friendly. He used shoe covers and was very respectful . Definitely recommend
Love these guys. Fixed my problem two years ago after Custom Comfort couldn’t figure it out in six tries. Super courteous, on time, great service.
Breana Love-Brayee
3 months ago
All technicians are very knowledgeable and professional. I've used Village plumbing for several years and have always felt comfortable with their work.Mr.Harley is my favorite Village Technician, he is very helpful and professional. I would call on him for EVERY service if possible. Thank you Village Plumbing hiring valuable staffing.
Jack L. Jatzlau
a week ago
Service technicians are polite and do a good job. It is obvious that they are REQUIRED AND TRAINED to sell other items. After each maintenance visit there are THOUSANDS of dollars of minor repairs and upgrades “recommended”. Their prices for everything is super high.The annual maintenance contract for $99 a year was a decent value. But this year Village Plumbing and Air has increased the price on this contract by nearly 100% since It now covers up to 3 air-conditioning units. For customers like me, with only 1 unit, it would mean that I am subsidizing those with multiple units. So after many years, I have finally had enough and I’m no longer going to use Village Plumbing and Air for my HVAC provider.YELP average rating is 2.5. BBB average rating is 2.6. Reviews posted at YELP and at BBB are worth reading.
Kathryn Thomas
7 months ago
Since 2020, we have had multiple repairs due to the age of our home, and every technician has been professional and courteous. This week was no exception. De'Anthony (drain repair) and Connor (HVAC) were efficient and answered all my questions with kindness and respect.
Theresa Lovings
9 months ago
We have dealt with John Moore plumbing and had so many problems so it was a welcomed relief to have village plumbing come to our house and install a new water heater. David was very knowledgeable about why our old heater was leaking and where it was leaking from. He explained in detail what we needed to do and why. The installation process went smoothly and quickly and he explained how the new heater worked and how it needed to be maintained. He also explained that the previous water heater wasn’t very stable where it was, so he moved it to where it would be more stable. Our water heater is upstairs in the attic, so this made us feel much more comfortable knowing it was installed in a better spot. He was very professional and we will definitely be using village plumbing again.
Virginia Llanas
4 weeks ago
Friendly very professional gave great on job being performed.
I would leave ZERO stars if i could. My mother and I scheduled this appointment we had today for our TWO toilets that dont work TWO WEEKS ago. We NEEDED this done before the holidays for our family that was coming in town. THE DAY OF THE APPOINTMENT, we had confirmed WITH VILLAGE PLUMBING that they would arrive anytime after 1 pm... at 3:45 they text my mother saying that they are so sorry for the inconvenience but that they need to reschedule. Unacceptable...especially after my mother had to PRE-PAY A $75 SERVICE FEE!!!! WE GOT NO SERVICE. My mother called and very respectfully told them that we needed someone here today given our circumstances. The lady said to give her a few minutes and she would call us back. SHE NEVER DID!!!!!!!!! I looked up ARS pluming and got someone here within one hour, and they fixed both of our toilets AND replaced our garbage disposal for cheaper than Village. All within like two hours. Cherry on top... the place we did end up using didnt even charge us the service fee. DO NOT waste youre time, nor your money here.
The plumber that came out phoned ahead to let us know when he would arrive, and was on time. He identified what the issue was and had the parts to fix the problem. He made sure that the area repaired held pressure. Backfilled the area of the repair and removed any debris from the area. Very nice guy, we would highly recommend him for any plumbing issues.
Abdul E. was very professional, checked out my A/C unit because it is not cooling. He gave me a couple of options for repairing the unit. However due to its age - 12 years old- he suggested purchasing a new unit. Abdul set up the time I needed for tomorrow to get an estimate. He answered all my questions concerning financing a new unit and possible installation on Saturday. He was very friendly and efficient. I am extremely pleased with Village Plumbing and Air.
Rodney provided the comfort consultation regarding the selection of a new furnace. He was professional and friendly. The only thing missing from our conversation was information regarding the differences between the two offered choices, Trane and Lennox, such as BTUs, efficiency, etc. In the end we selected Lennox because it was the same manufacturer as our recently purchased ac compressor. Rodney suggested this was best , but I would have preferred to make the choice with more furnace performance data. Perhaps Rodney could work on having that information on hand. So far I am happy with the Lennox install.
Morris Browne
7 months ago
De'Anthony Bennet is a model employee. We felt very impressed with his efficiency and service. Clone him if you can. We definitely will use Village Plumbing for all of our plumbing needs.
Pati Mengden
6 months ago
Leonard was VERY helpful with two clogged drains. the tub had been slow and clogged since before Covid and took repeated and careful skill. Leonard was prefesional and we really appreciate his work and help. Thank you very much
Kelli Durham
7 months ago
We had two technicians out our house working on a plumbing/ac issue as well as a water heater issue. The guys were awesome, professional, helpful. We’ve used several plumbers in the past, yet haven’t found one that we’ve liked. These guys will be out plumbers for future needs.
Maureen Villarreal
4 months ago
Damon was great. He explained what he was going to do and the approximate amount of time it would take. He was finished well ahead of time. Very respectful.
Yolandia Peters
4 months ago
Skylar Barron was very professional. He explained everything very clearly and precise for a layperson to understand. Thank you Skylar for your service. Congratulations on your beautiful daughter.
Scott Gomez on 11/7/22 ran a full inspection of the sanitary sewer piping looking for leaks and breaks. Found none and was very successful helping to analyze a floor tile rupture and breakage problem. Scott was very professional and skilled. We appreciate your help with this unusual issue.
Patricia Crowder
4 months ago
Kevin Oloughlin was on time and very knowledgeable. We appreciated his candor and ability to answer our questions on a level we could understand.
Leslie Moyer
5 months ago
Bobby Adams was professional, meticulous and courteous. He made some suggestions that I will follow- I am thoroughly pleased with his service and Village Plumbing and Air
Michelle Assunto
2 months ago
All of the service professionals at Village Plumbing are always nice, professional, knowledgeable & do their job well. Today Kevin Oloughlin performed HVAC System Check & he replaced 2 parts I needed on my outside condenser unit. He was very friendly, professional & knowledgeable. He’s a great asset to Village Plumbing & Air.
Ganesh Balasubramanian
5 months ago
Skylar was extremely professional and performed a thorough job of inspecting the HVAC and heating equipment in the house and walked us through the process including sharing photos.
Thomas Allen
4 months ago
Great job. The tech was knowledgeable and thorough. He clearly explained the issue and solution. I definitely would use these guys again.
Rindy Hetherington
6 months ago
Roel Flores was amazing he fixed the ongoing issues I am so happy to be doing business with village Plumbing if I could give Roel 10 stars i would I’m over the moon just Beyond happy with he’s service!!!!
Boys are hard working and very professional. I’m really happy with them and will use again.
The guys were friendly and very informative. I also thought they were very thorough. Would use again and recommend
I am very happy with Village Air and Dylan Chapman. Dylan was very detailed on his assessment and pointed out ways we can protect our home.
Martin&shirley Doyle
6 months ago
Brandon came out and did an excellent job cleaning out our sewer line. Very knowledgeable and efficient.
Give that man a raise.
Martin doyle
Jim Blackwell
4 months ago
Technician was professional and experienced. Dispatch failed first day, and cancelled second day. I did ask for PM visit and that might have been a problem. Third day AM visit showed up on time and finished < 1 hour.
Roel came within the estimated timeframe and performed a Spring inspection of our HVAC system. He found there was a Freon leak in the system, located the leak and repaired it the same day. Also replaced a part on the condenser that was starting to fail. Roel was very knowledgeable, professional and friendly. Glad we got this taken care of before the summer heat begins!
Bethany Brothers
6 months ago
Sheldon Carr was professional and extremely personable. He made the experience a very positive one. Would highly recommend.
I have used Village Plumbing and AC for 2 years now. I love having the every 6 month check up on my systems to ensure it is properly maintained.
Paul English Music
4 months ago
Neal was knowledgeable, efficient and thorough - as well as courteous and considerate. Kudos to Village Plumbing. I will call them again.
Elizabeth Brierre
4 years ago
The excavation crew left the metal edging of my flower bed out on the sidewalk leading to our house. After a phone call to the company, I was assured by the operations manager that it would be fixed. It was not. My multiple phone calls to follow-up have not been returned. I give up. Terrible customer service. My husband and I knew we would be spending more with this company and assumed that would mean a hassle-free job. It did not. Learn from our mistake.3/19/19: In response to the business owner's response: my flower beds were fixed by my lawn care man, not the crew who did the damage. See above. No one replied to my repeated requests for assistance.
Our technician DeAnthony was very polite and professional and kept us updated as he performed his job with superior results. At a very reasonable price.
Daphne Brown Pradia
5 months ago
Jimmie Sabala was professional, courteous, respectful and technically proficient. He assessed the situation and explained everything. Job well done.
Skylar was very polite and professional. He arrived on time and completed his check of my HVAC equipment quickly.
Jose was very well informed and I told him I would have to discuss with my son in law
Linda Guardado Marroquin
3 months ago
Michael was very professional and friendly. He knows his work and I would highly recommend! He took care of my problem! Thank you, Michael!
Rebecca Savoy
4 months ago
We had a pipe leak. Remi Gonez was efficient and knowledgeable. Him and his apprentice worked to repair the pipe. He was thorough in his work.
De'Anthony was on-time and professional. He was upfront regarding pricing and fixed our plumbing problem.
Andrew Blocha
2 months ago
Friendly and professional service. Immediate response and repair. Faulty valve at the street on the house side of the meter.
Fixed. Yay!
Alan Johnson
6 months ago
Jimmie Sabala was pleasant and courteous throughout this call, and explained every step of his process. He listened to my observations and my experience with the clogged drain under the bathroom sink. He knew immediately what to do and began working on the problem, explaining each step of his process. Upon completion of the job and taking care of the paperwork, he thanked me for my business and told me to call if there were further problems. Mr. Sabala represented your company well and is a credit to his profession.
Called Village with an outside leak near my water meter...they arrived within 2 hours, analyzed the problem, determined the leak was on the City side of the meter and provided documentation stating such...great service. Will use them again!
Glenda Brown
3 months ago
Tech was awesome, positive attitude, friendly, he explained everything he was going to do and most of all, the problem was resolved without it being costly. Awesome experience!!
Wonderful experience. David explained everything clearly and was very pleasant throughout the job. Will use again!
Christine Martinez
5 months ago
Bobby is a great technician who is very knowledgeable about HVAC systems. He explains things in a way that is easy to understand he is proficient in his job.
Stephanie Handal
10 months ago
Village plumbing was incredibly responsive and so flexible in working around my crazy schedule. I had guests coming into town the day after I realized my water heater needed to be replaced. Village's guys came the same afternoon, and by early evening, had the old heater out and the new one in, and my home looks like nothing every happened. Harley was respectful of my home and my time, and even worked with his admin to reach a price for the job that I could afford. His assistant Davis was also extremely respectful of my home. I wouldn't hesitate to use Village again, and happily and highly recommend their services.
Mr. Gómez was very knowledgeable and very professional. Village Plumbing is the best plumbing company in Houston! I have used the rest, I’m now with the best!
Doug Bannerman
6 months ago
Reserving an appointment is a headache but the trade off is that the service folks are always super knowledgeable and the work is top shelf.
Village will try to rip you off! We had 4 companies provide quotes using identical brands and the other companies provided quotes $8k-$12k. Village provided 3 quotes at $17k, $19k, and $27k!!!
Needed my water heater repaired. Felt the objective was to sell me a new water heater no matter the issue. I suggest over the long term you simply offer to do what the minimum is required to repair the issue. Then when a replacement is really necessary you’ll gain the customer’s confidence to replace the unit. I felt like I was being offered the most expensive option from the start
Jimmie was Uber Professional, highly knowledgeable, made me feel confident the pipe cleaning would be successful & a great personality
Brandon was awesome. And taught me a lot about the plumbing in an old house
James Archer
4 months ago
Jose was very professional. He put his booties at the door, came in and ask a few questions and went straight to work. Finished in a short time and told me all was well and what to expect next spring during their next visit.Steve and his helper Will arrived on time and went right to work. The opening to the attic was to small to get the air handling unit into the attic so they removed the fold down stair unit and set it out of the way.Steve and Will got everything installed but it would not energize on the low voltage circuit. Steve and Will patiently checked out each component until they found the part causing the problem. Steve and Will were dedicated to finding the faulty part and fixing it before leaving.Steve and Will were very thorough in getting everything wrapped up and cleaned up and walking me through the operation of the new thermostat before leaving.I am very happy with the work Steve and Will performed as well as the Lennox equipment supplied by Village Plumbing and Air. Thanks to everyone involved.
Kathy Gurwell
4 months ago
The trap below kitchen sink was leaking. Called Monday night @ repair person there next morning. Nice person. Did repair, left it clean.
Kelechukwu Olejeme
4 months ago
Harley Davis was very courteous, helpful, professional and excellent to work with. I’ll recommend him anytime!!!
Alisha Baldit
5 months ago
Jimmie was very professional & starting explaining.what he was going to do . Job was successful. &customer satisfied.
I was very pleased with Moises He was professional but explained everything to me so I fully understood what my options were. Yes I will surely use Village Plumbing again
Frank was our technician today for a scheduled water heater draining and a full plumbing inspection. He was very professional and thorough. He took the time to explain all of his findings, and I never felt pressured to purchase additional services. Village Plumbing has always done a great job and has awesome customer service. I highly recommend!
Jimmy was a very personable and professional person, and explained the procedure clearly. We will recommend Village to everyone.
Tech was very knowledgeable and professional. He told me what was priority and what was recommended.
Deonte Patrick
11 months ago
I’m a father of one, an also an uncle of more than a couple girls. The bathroom is always being used, my wife does her hair, etc In there all the time. We’ve been having some backed up plumbing issues in a new home we’ve moved into. That’s been lasting nearly two weeks, we weren’t able to run the shower for over a min with leakages coming from underneath the toilet. As well as not being able to flush the toilet repeatedly without leakage. I tried my hardest to dissect and fix the problem myself, once we got fed up with the mess I was making we called Village Plumbing. We spoke with Karen, who was professional and explained the process in and out. Everything from process, to time of arrival was accurate. Attached you’ll see a picture of the Super Professional and well mannered plumbers information. I advise anyone who needs plumbing done to contact this number, and ask for Jimmie S. Has to be one of the best to do it, made my family feel comfortable along with being super helpful in explaining each and every problem to the t. The problem was fixed and a weight was raised off of my shoulders, he also taught me a few things. This experience was nothing less than perfect! If you ever need plumbing work, just call the number on the card. I assure you, you’ll be glad you did!
Rozethel Kelly
4 months ago
Person sent to my home was very polite and professional. He explained in detail the cause of all of the issues that I had and suggested what was necessary to correct the problems.
Highly recommend. David is very professional, easy-going, diligent, and experienced. He knows what he’s doing and does it quickly. We have used Village Plumbing on a few different occasions and had a great experience every time. Thank you David!!
Regina Okhuysen-Cawley
6 months ago
Mr. Richardson was extremely professional. He was thorough in his assessment and performed requested installations at the time of his visit.He also answered questions about future maintenance, and helped It was a pleasure to work with Mr. Richardson today.
Brandon Fielder
a year ago
Very pleased with Jermey, and his quality of work. Displayed great manner of professionalism and will be using for any other plumbing related issues.
We switched to Village Plumbing & AC several years ago and have had nothing but excellent service. This visit was for AC maintenance as a part of our annual service plan. Our technician Skylar was super friendly and knowledgeable.and made some great recommendations for our HVAC system.
Skylar Campbell
8 months ago
Our HVAC tech Skylar was unbelievably professional and super knowledgeable about his work. I had two other companies look at my home, and he was the only one that managed to solve the issue! ??? bravo, Skylar, and thank you, Village, for your unbeatable service.
Katie Graves
10 months ago
Owned by a female which I love. Connor was the sweet young man assisting us with AC and I loved that he said “I’ve worked for several ac companies ma’am and this one is by far the best!” Happy employees is always a good sign. They do great work from the 6 months I’ve been using them. No complaints and would recommend.
Michael Purtell
11 months ago
UPDATE:In the two days since my unit was installed I has become clear the work performed was defective. The installation crew installed one unit such that the condensate drain line DRAINS BACK INTO THE UNIT. The units have been unable to cool the house and have run essentially non-stop to keep the house at 77. The old units they replaced had no problem keeping the house at 72.I have also discovered that they invoiced me for work they did not perform. The quote I received explicitly included the installation of a filter on each system. Neither system has a filter installed.A technician did arrive this afternoon to assess how they can make the system run as intended. They recommended that I turn my upstairs system off as it is a hazard due to the defective drain system installed by Village. I have now lost the use of my children's bedrooms at night while this company tries to do the bare minimum it was paid to do in the first place.I had high hopes for this company after a good first impression but their work was not performed with care.They left a person sized hole in the ceiling of my 2 year old daughters bedroom and then asked me to sign a form agreeing that the work was complete and correct. After they quickly left I discovered they decided not to clean up after the damage to my house leaving insulation and at least one nail on the floor near a crib behind.After I notified them of the mess Customer service apologized and offered to send them back to clean up. I didn’t want their crews back in my house so I did it myself.As I was checking my toddlers room for nails left behind I decided I should probably check their actual work as well. Only then did I discover that they failed to seal the seams in the attic unit leaving cold air to vent into my attic. I now wonder what other shoddy work they may have either covered up or I am not knowledgeable enough to identify.When they gave me pricing their representative admitted that they were not the cheapest. It is true that they were not the cheapest as they were not the lowest price I was quoted but I went with them based on a belief they would do a good job.
Terrence Spurlin
2 weeks ago
Very professional highly recommend they really worked with me on time
Jenny Masters
5 months ago
Kendrick Rollins is an excellent plumber ? he was on time, very polite and professional! I'd definitely recommend them!
Greg Panagos
3 months ago
Everything was clearly explained and the repairs performed as planned. David was very courteous and a good guy.
Called them because my ac wasn't blowing cold expecting to receive an appointment for a later date. They were able to fit me in same day only a handful of hours after calling them. The technician that was sent was respectful and knowledgeable taking the time to walk me through what he was doing and why. He did everything he could despite his own discomfort to ensure my ac was repaired and in peak performance before he was done. HIGHLY recommend this company and highly recommend Skylar barron if you need ac work.
Natalie Starustka
a month ago
Dino was very polite, knowledgeable and provided me with EXCELLENT customer service! He deserves a raise!
Idell Johnson
2 months ago
I had my plumbing maintenance with Kendrick Rollins. He was on time and very professional. He explained how to maintain my water heater and did a flush. Showed me all the hard deposits in my tank. Very good service.
margie murphy
8 months ago
David the plumber that came to my house was very courteous, very knowledgeable, and did his work in a very timely manner. He really knows what he is doing. He told me everything that he was going to do and then when he was done he showed me. I would definitely have David and Village Plumbing work on my house again if I need it. Excellent work thank you very much
Jeanette Garry
3 months ago
Mr. Jimmie Sabala was our technician. He was friendly, courteous and very precise and knew what to do. He was very helpful with suggestions and explanations of what work needed to be done.As is our experience in the past, Village Plumbing and Air is an excellent business and they do great work. Many thanks to Audrey, Sheila and Jimmie for their incredible help. It is much appreciated. We’ll call you next time we need help.Thank you so much.Jeanette Garry and Evelyn Alexander
I've been using Village Plumbing for about six years. They've fixed our leaky toilet, installed our water heater, and I believe have performed general maintenance in the past.Today I had an appointment booked for replacing piping underneath my bowl sink. In the past, I'd had issues getting the bowl sink to drain, so I purchased a PVC pipe system with an air intake valve. I had already disassembled the old steel pipe and had my new pipe ready to install (I lack the tools and thought this could use an expert's touch).During the appointment, I received a call (I was out, my wife was at home) from the installer, Kendrick, asking why I wanted to install *this* pipe (the air intake pipe). I informed him that a past Village Plumbing plumber had said that bowl sinks do not drain properly due to lack of air intake. Kendrick corrected me, saying that I had a ventilation system on my roof that did this for me. I said that I had good experiences with my other air intake system that I had installed in the master bathroom, he kept saying it was unnecessary, and that as a plumber for 13 years, he rarely installed these systems. At this point, I'm wondering why he is pushing so hard for new parts and the old system that failed me (the sink was constantly clogged and would not drain), so I asked if he didn't like the pipe for some reason. His tone changed and he asked me what I meant. I said, it didn't sound like he wanted to install it. I said I was fine with having a vent on the roof *and also* under the sink, and that the previous system was a headache for six years. He kept insisting. Frankly, I was a little exhausted/frustrated from this argument (where was this going?) and I wondered privately he felt like I was challenging him and his experience.Finally, I was asked what I wanted to do. I rather firmly (too firmly?) stated something like, Install the pipe please or install the air intake please and that I didn't mind if I the system had two intakes. I wasn't sure how else to get this across without inviting further argument.According to my wife, Kendrick went out to his van to start a quote. After waiting for about 20 minutes, my wife says she went out to check on him and the van was gone. No word of explanation. Maybe he had had an emergency?My wife called the dispatch and allegedly Kendrick had reported that he and I had had an argument (which, if true, I'm both surprised and sorry about) and that he wasn't going to complete the install because he was getting a feeling about the job. Okay, my wife said. We feel that it would have been nice if we had been notified that he didn't want to take the job instead of just leaving with no notice (but I empathize-- I think we've all been in situations where we felt like that)This whole situation was so unnecessarily drama-fueled that I want to reach out and say I want the best for Kendrick, I hope his day goes well, I hope that whatever's happened to him today or in the past week that caused him to feel that he needed to get out of there, and that I'm sorry if things escalated for him.
Cynthia Thomas
7 months ago
Pete, the repairman, was very friendly and nice. He answered all my questions I had regarding the repair. He came in did the work and was gone quickly. He was very respectfully. Nice job.
Toni Vollmers
5 months ago
Very knowledgeable, professional, polite and nice. He made some useful recommendations and answered all my questions expertly.
Was pleased with immediate response and same day service from Village. Remi and Leonard were very thorough and helpful in my gas leak problem. Thanks!
James Shelley
9 months ago
We were repairing our property that we had been leasing to put it on the market! We had used Village before and decided to use them again!The first thing we had done was to replace the water heater in the attic! The only access. Was through a door in the ceiling! The area was too small for a pull down ladder! Installation was fine, however, they completely destroyed the opening to the attic and made no offer to repair it!While we were having the attic opening repaired the AC tech went in the attic and stepped through the Sheetrock! Again, they took no responsibility and walked away laughing about it!Next, the drain line on the air handler in the attic was plugged and they were replacing that! After they removed the plugged line they attached a hose and ran it to the upstairs bathroom! The next thing we know water is raining down in the kitchen and the ceiling falls down! They tried to blame this on the seal in the bathtub! Seriously doubt this, too much water to be coming through a seal! Then said they could replace the seal for $100! No offer to help on the repair of the ceiling they brought down!While having the AC serviced they cleaned the outside unit and replaced the capacitor and assured me it was working and cooling properly! The unit was checked later by another tech, not Village, and he said the unit needed additional work and the insulation around the return line was falling apart and should be replaced!I spent over $2000 with these people and an additional $1000 repairing the damage they left behind and additional work they left undone!
Greg Olinger
4 months ago
Jimmy did excellent work on troubleshooting the clog issue and remedied the issue. Very responsive and helpful.
Angela Vargas
11 months ago
Great overall experience from the initial call. I actually had another company initially scheduled to come out but they seemed irritated and bothered by our call and then I received a call back from Village Plumbing and Air. Their representative was super friendly, helpful, and informative and set us up to get our AC looked at same day. I immediately cancelled my appt with the other company and im so glad I did. Throughout the day I received text updates and a courtesy call feom Gabriella to keep me informed as to where they were with having a technician show up. They came through as promised. Connor Little was our technician and he provided excellent service. Very courteous, quick at diagnosing our AC issue, great communication skills, answered all my questions and explained what was needed and all the costs in a manner which us non-technical people can understand. Will definitely continue to use this company going forward for all my AC HEATING and Plumbing issues. It's been a long time since I've experienced this level of customer service from any company. Thank you to the entire team today for turning around my day!
Determined there was no leak. Signed up for the yearly service instead of paying the service fee. Nathan was very professional and knew what he was doing. Even gave us some estimates on the spot for some other stuff. Will recommend
Mary Laura Lockridge
10 months ago
Scheduled plumbing maintenance call was not on the list of services above … but my experience was as it usually is!As during his past visits … Malcolm was friendly, professional, knowledgeable, efficient and never rushed … all the things I hope for when getting service. He checked everything out … explained annual maintenance needs then made those happen. Malcolm even switched the more effective guest bath shower head into master bath for me. He even explained about things to keep an eye on in my 1920’s cottage. Appreciate the great service!(Previous review showed fewer stars in error so deleted & redone)
Had both David and De’Anthony come by for repairs and both were very professional, timely, and informative!
Jose Almazan
6 months ago
Preventive maintenance is key to keeping your central air system working optimally and preventing costly breakdowns. Village Plumbing & Air is thorough with their inspections and maintenance cleanings. I appreciate the explanations along the way. Very pleased.
David W. is amazing! So many things were in disarray when we bought our condo in downtown, and David fixed every single issue at a reasonable price. He is incredibly smart, personable, and thorough and went above and beyond ensuring that our place was in tip-top shape before he left. Thanks, David!
mary susan watkins
6 months ago
EXTREMELY COURTEOUS PERSONNEL ON THE PHONE AND IN PERSON..ON TIME AS STATED AND WORK DONE EFFICIENTLY WITH QUESTIONS ANSWERED..I HIGHLY RECOMMEND THIS COMPANY,AND THE SERVICE TECH WHO DID THE CHECK ON MY NEW HVAC SYSTEM, SKYLAR,AS WELL AS FRANK, WHO CAME OUT FOR THE YEARLY CONTRACT PLUMBING CHECK.. GREAT REPRESENTATIVES OF YOUR COMPANY..THANKS
Holly Benson
9 months ago
DeWayne did an excellent job. He investigated all possible sources of my problem, made a diagnosis, ruled out other things, and solved my issue. We decided the smartest solution was to install a whole new commode. Once we decided that, he went and got the necessary supplies and completed the repair in same afternoon. He is very nice, customer focused and service-oriented— in addition to skilled in his field. Thank you, DeWayne and Village Plumbing!
Keith McFarland
10 months ago
Village Plumbing is amazing. Very professional, knowledgeable, responsive and courteous. The technicians arrived on time and completed a major plumbing repair project ahead of the anticipated completion date. They used high-quality parts & piping. They explained every facet of the project in detail. Remi, the Journeyman Licensed Plumber that managed the project was always available throughout. It was a pleasure to deal with Remi and we felt comfortable that such a professional team was handling our plumbing repair.
Raymond Buitron
2 months ago
Conner was on time as promised. Very professional and explained his findings after inspection. Gave me options to have maximum efficiency for my unit. Very satisfied.
Ahmed Hamdan
6 months ago
Dylan was an excellent AC technician. Very knowledgeable. Will always recommend him for our AC needs.
Malcolm clearly communicated the problem and was honest about what he could do that would help. He did not try to upsell me an entire cleaning service for what ended up being a small portion of pipe. They clearly communicated about when he would be on his way, and was on time within the arrival window. The fix was fast and easy, and the price was fair.
Deborah Jones-Culmer
7 months ago
Service performed by Skylar Barron was exceptional. He arrived on time, was very professional, and he answered all of my concerns. He made sure I understood what was going on as he was performing the service. I am a repeat customer and would recommend.
Jimmy was very professional and helpful!! Very courteous and couldn't be more satisfied.
Arnaud Couturier
6 months ago
Jimmie came and was very professional and courteous. He could not fix the problem but tried everything he could. Will use this company again.
We have used Village Plumbing for several repairs - both plumbing and air conditioning. Recently we had some AC maintenance and installation performed by their employee Abdul Elboghadady. He was easy to work with and always worked with a big smile. He was courteous, communicated very well about the progress of the job and was all around a pleasure to work with. Highly recommend.
Michael was great. Professional, explained everything and was very timely.
April Dickson
2 months ago
De’Anthony Bennett did a great quality job getting the toilet cleared and flushing efficiently again. My hero! Thank you De’Anthony and Village Plumbing and Air!
William Stickney Jr
a month ago
I couldn't be more satisfied! The attending technician was prompt to arrive, expeditious in doing the repairs, and quite thorough and clear in describing my problem with the AC, how he'd fix it, and what to expect from Village Plumbing and AC regarding check-up visits in the future.Count on this, too. I won't hesitate to pass the word about Village Plumbing to friends and neighbors.Thanks for everything!
Linda Phillips
2 months ago
Brandon Holloway is another professional who did excellent work in my home. He explained what was going on and what needed to be done. Great work!
Fast and efficient, service technician Brandon was very attentive to my questions and explained what he was doing and why he was doing it. Will use them again when needed.
Sade was great!! She did a great job and was very thorough! I would definitely call Village again and I appreciate their commitment to women as well as non profit organizations. Thank you so much for peace of mind, being on time and doing a good job.
Trevor Wilganowski
3 months ago
Quindarin was the reason i chose village plumbing. He was super professional and polite. Highly recommend him
Leslie Stapleton
8 months ago
Village plumbing was great! All three techs I worked with were awesome, especially RJ. David and Leo were great, too. Would absolutely recommend this company. I got a text when they were on their way, and you could even track them on the map. I trust them and would definitely hire them again if any issues arise.
Lavonne Jacob
3 months ago
Michael Witten did great job. Very professional and pleasant.
Tonyia Terry
7 months ago
David was professional and thorough in explaining and detecting where the leak was. Even spoke to my husband over the phone to explain. Awesome and amazinh job!
Pamela Thomas
8 months ago
Tech arrived on time, completed the job efficiently and in a short amount of time. Friendly staff and they cleaned up behind themselves as agreed upon.
I called one day and was able to get next day service. I received a courtesy call to let me know the technician was in route. Picture identification was sent via text before the technician arrived. He was professional and courteous. The service I needed was explained to me. He answered all my questions. The job was completed and there was nothing for me to clean afterwards. I will call them for future needs.
Village plumbing and air were excellent. Our HVAC system failed on Saturday and we’re able to get it working until they came on Monday for an estimate to replace. Once approved , they were here in one day. John our air comfort specialist helped us understand what we needed for our home. Héran and Jose were our installer and they did a great job. Working through the heat in that attic had to be tough. They were so fast, clean and communicative. Thank you all so much for getting us comfort during this crazy hot summer!!
Michael Kirshner
9 months ago
Jeremy Burks was polite and professional and tried to fix the issue as best as possible to alleviate any risk of flooding from our leak. This was a late night call but he was patient as we asked questions and assured us that he would follow up with us in the morning to find a better solution.
Larry Lisowski
9 months ago
I had used a competitor for many years for my AC needs. Since COVID, the prior company's personnel changed and I became increasingly dissatisfied with their service. At the recommendation of numerous neighbors, I switched to Village Plumbing in late 2021 for all my AC and Plumbing needs. Very happy so far. Our most recent need was last night when Harley Davis provided quick relief to a nighttime plumbing emergency.
Janine Saunders
6 months ago
Michael was pleasant and so knowledgeable with connecting our gas line for our outdoor fire pit!!! Easy, confident and quick.
I was having issues with clogged pipes in my bathrooms. Leonard was so very helpful and very informative on each step he was taking to resolve this issue and fix the problem. I had surgery a week ago and was worried because I have never had to deal with a plumbing issue before, but he made the whole experience so easy and was so professional. I would definitely recommend village plumbing and air to my family and friends! Thank you Leonard!
Tanikka Rawls
5 months ago
My technician, Kevin O, was incredibly professional and informative during my service visit. I will be using Village Plumbing & Air for my future HVAC and plumbing needs.
Holly Phillips
5 months ago
Skylar Barron was our tech and very knowledgeable and detailed. Great experience!
Dorris Danner
5 months ago
Kevin is great. He us extraordinarily thorough. Very impressive.
Thanks for the best service!
Mr. Quindarin Taylor was very professional, honest, and courteous. He did a great job and double checked everything. I would definitely call to request him again for future plumbing issues.
Very timely and kept me informed when they would arrive. Javier, the young man who did our work was excellent and did a great job. Not inexpensive but they do a quality job.
Katherine McAteer
a year ago
The person who answered the phone was very polite & helpful She gave me accurate information about what I would pay & I really appreciate that they have Saturday appointments at regular business prices. Taking half a day off work is very hard. On the day of the appointment I was contacted in the morning and was told approximately when to expect the technician When he was on his way, I was sent a picture of his face (truly appreciated as I was meeting him alone) & was able to log onto an app that showed me his real time location so I knew exactly when he’d be at my door. Jeremy Burks was knowledgeable & considerate. He quickly solved the problem & gave me advice on how to prevent it. Great company & great job!
Scott the master plumber that showed up was wonderful. He explained everything and was very honest and solved my problem!
Skylar was very informative, helpful and professional. This is the second time he has serviced my HVAC units and he continues to do a great job.
Philomena D. Lawson
3 months ago
The technician Michael Whitton was sent for a free plumbing inspection by the company. I have an annual maintenance plan with the company. I felt that Michael Whitton was pushy , trying to saw I needed a $5000.00 water system and a $3300.00 hot water heater which was $1700.00 higher than I was quoted last year. He even tried to tell ways I could pay for the heater after I told him the price was ridiculously high. I had this inspection and the technician was very polite and respectful.
Beverly Breuer
6 months ago
Roel Flores was very personable professional he did and amazing job and I appreciate he's professionalism would recommend to family and friends 20 stars!!!
William Ladd
6 months ago
The wrong unit was installed on Friday and my husband noticed the error when signing the ticket. The same men came back today and installed the correct unit. They did a good job, as before.
Tresa Sellers
3 months ago
Kevin O. was really polite, professional, knowledgeable and very detailed! I will use Village Plumbing for any future HVAC/Plumbing issues.
Dianna Margolin
8 months ago
Brandon did an excellent job of explaining the problem and cause. Checked all air conditioning pans to make sure no water was collecting. Cleaned out drains from all sludge buildup and checked to make sure that water was running freely through pipes.
Thanks!!!
Always wry satisfied with service. Tech icians are knowledgable and explain what needs to be done and why. I always can count on Village Plumbing.
Carlos Mercado
6 months ago
My tech Kevin was very knowledgeable and professional. Was able to accommodate my schedule and had my heater working in little time.
Victor Riddle
4 months ago
Dondi at Village just winterized my home— perfectly done, great guy, totally professional and very skilled at his work. He taught me everything I needed to know, answered all my questions and was great to work with. What else could I have wanted? Sure, I hated to spend the money—but I got expert service and great customer service from Village, if I could give Dondi and Village ten stars, I would.
Jimmie was great. Professional and very knowledgeable. 5 stars
Skylar provided excellent service and feedback. Thorough explanation of HVAC issues and solutions as well options for our HVAC. Village Plumbing service team are very good to work with.
Sorry for the late review. Jimmie Sabala was professional, knowledgeable, and thorough.
Katie Tierney
8 months ago
Roel Flores was great and very informative, helped me to understand some of the workings and general upkeep needed on my system. Looked at everything and fixed it very quickly. Scheduling was very easy and was always kept up to date on arrival time.
Javier was excellent. He was able to resolve all the issues I was having with my garbage disposal, and he installed a new kitchen faucet for me. He gave me an option to have a better disposal installed, however he did not “push” it on me. He worked very efficiently and professionally. My experience with the company as a whole was quite seamless.
AC out at 7am, Dylan has it fixed by 10. Prompt, professional and good people. A+
Shari Lynn Thomas
a year ago
My technician Jimmie was very professional, knowledgeable and courteous. He quickly assessed the issue, went through my options with me and got to work. He was very thorough and answered all my questions. He showed me some helpful hints about my plumbing in some bathrooms that aren't being used that I did not know. Everything went very smoothly. I am so impressed with Jimmie that I am going to explore upgrading my toilets with Village Plumbing even though I was originally going to go with another companyIf the other technician is as skilled as Jimmie it will be another smooth transaction.Thanks Village Plumbing for employing such a great young man.
Alissa Henza
10 months ago
Village got me scheduled quickly for repair after I reported an active warer leak. David Whitney was professional, courteous, and efficient at finding the leak in a pipe coming out of my water meter and repairing it. He also did a great job of putting the grass and dirt back so it looked like nothing happened.
Karin France
3 months ago
Skylar checked out my AC and heating systems. He recommended a valve be installed in the attic to prevent any overflow problems and a part in the AC to protect the compressor. I trust his advice and he explained everything. He is very knowledgeable and polite.
Chris Cordeux
11 months ago
I'm very happy with the service I have received from Village Plumbing. We have used them a few times in the last few months. This last time their technician, Soufiane was very friendly and helpful. He figured out our overly technical A/C system and got it working properly again. I would definitely recommend and use again.
Joyce Ramsey-Coleman
6 months ago
Very thorough check. Technician Kevin Oloughlin was very knowledgeable and put up with all of my dogs.
John Malone was very informative and explained the issue there was no water leak issue except for the seal around the tub area after he tested all areas around the tub area. He explained the contact/maintenance for 1 year and explained all the details and how it works. I signed up for it and glad I did. Your tv commercial convinced me to phone your company and I am glad I did. To have received a phone call and immediate response to service was a plus to me and I thank you for your wonderful customer service.
Faye Pannell
4 months ago
The technician was very polite and completed great service. He explained the work and showed me the work once completed. Thanks to him I will continue to use this company service and recommended it to my son and his wife.
Suzanne Trapani
7 months ago
I had several plumbing issues with my kitchen sink! Dondi and Kyle did an excellent job! They are friendly, courteous and professional! I'm happy with the services from Village Plumbing and Air! ?
Jennifer Overton
a year ago
Our repairman, Bobby Adams, was wonderful! He was prompt and quickly figured out what our issue was. The part was on his truck and he was able to fix the problem in a short time. He was courteous and professional. I highly recommend him!
Not the cheapest service and there’s an incentive to upsell you, but the technicians who have come out are professional and knowledgeable.
Very satisfied with expertise of the technician. Bryce explained the inspection process and did a very thorough analysis of my AC system. He discovered a few issues that need immediate attention and presented me with several recommendations for “upgrading” the system. I recommend Village Plumbing & Air
Tina Nguyen
11 months ago
The plumbers ultimately fixed what needed to be fixed but communication-wise, it was a terrible experience – I would not recommend them to anyone. If you decide to utilize Village Plumping – be prepared for them to not call you back when they say they will, be prepared to have to follow-up on the project for it to be completed, be prepared for them to no-show a project after promising to send someone out to remedy a situation, be prepared to have to pay for the project even though it’s not completed, be prepared for trash to be left, JUST BE PREPARED TO BE LIED TO ON MANY OCCASIONS – even if you spend over $10,000+ with them.
Brandon Holloway of Village Plumbing just handled a blocked pipe in my bathroom sink. He is an absolute professional - so courteous and explains everything. Village Plumbing is very responsive to my requests for service as well. Have used them for several years and they have been great. Thanks Brandon!
Cynthia Greenwood
10 months ago
DeWayne did a thorough job draining our old water heater and installing a new one. We highly recommend him! Village Plumbing has an excellent reputation among area contractors that I work with. They are not inexpensive, though. They do the job by the book.
JK Hernandez
10 months ago
I thought they would be different. I should have known better. Shady business practices from this company. $399 to snake a drain. If I had the tools and time I'd do it myself. Had to pay the 79 fee just to know what I already knew, and once they are at your residence you're on the hook for whatever price they quote. They wouldn't even give me a ballpark over the phone, all part of taking advantage of people. Look elsewhere folks.
OVERPRICED . This place costs so much that I actually felt insulted by the price. I’m not being cheap either . They want 500 dollars to install a part in a toilet that a child could install. I just called my handyman in the end. They also charged me just for the pleasure of being insulted by their price. Shop around some before you get taken to the bank by these people.
Kimberly Sherard
4 months ago
Jimmy was great! Explained everything he was doing and why. Efficient and friendly
Elizabeth Jones
9 months ago
Dino was extremely professional, kind and helpful. He even offered to change out my air filter for me before he left. The cost was reasonable compared to other places as well.
Philip Knisely
8 months ago
During a remodeling that was done several years ago, the condensation drain line from my air conditioning system was routed into the pipe under my bathroom sink drain. It was the wrong size tubing to handle the volume and backed up. My air conditioning repairman did his part, but he advised me he wasn't licensed to do plumbing work. I called Village Plumbing and Air and they sent Kendrick Rollins. He arrived in the time frame promised and he did a great job in a relatively short time. He is courteous and very professional. Thanks for your work, Kendrick!!
Village’s staff are all excellent. They kept in contact every step of the process. Bobby, who actually came and repaired our heater, stood out. He was very professional and knowledgeable. His expertise was evident. Definitely recommend.
Meechie_d2@gmail. Com Davis
8 months ago
First time using this company, so sorry that I hadn't before! The Technician Jimmie Sabala was really professional and kind! I felt comfortable and he explained everything to me without me feeling pressured on the service I needed done. Village Plumbing you need more Jimmie Sabala's!! I will definitely use this company and refer others again. Thank you!
Highly recommend Village! Our technician Roel was very thorough in servicing our A/C, explained everything really well, and offered an affordable, high-quality option when a replacement part was needed. Excellent service at a fair price!
Beware of this company. My water heater needed replacing and I called them to get an estimate. They sent out a guy who gave me quote that was not only the most expensive, but $1300 above the other 2 I had already gotten. But that wasn't the only reason to be wary - they charged me $79 for the estimate. At no time did anyone from Village Plumbing mention anything about getting the estimate would cost $79. They made $79 from me, but they lost any future business from me and my family. And I will be sure to tell everyone who ask me to recommend a plumber about my experience.
Stephanie Schumacher
11 months ago
Nathan did a great job. He was very polite & professional. We've used Village Plumbing & Air for several years and they always take good care of us!
Denis was courteous, extremely professional, and above all very honest about our a/c system. No hard sales, just great service with concise feedback. Definitely recommend. We need a little bit of service and will definitely request Denis to do the work. Thanks so much!
Arrived on time, very courteous, went right to work and completed job promptly. Will call them again.
Joelle Paulson
9 months ago
Javier was on time, professional and he came out on a Saturday with just a few hours notice. The problem was diagnosed quickly and we were given different pricing options. Really great service!!! Thank you so much!!!
They are so quick to respond to my request!! Remi is wonderful! Quick fix and very professional work!
Jeremy did excellent work, keeping me advised of the scope. Finished promptly.
Ivonne Delgado
7 months ago
Our AC stopped working on a Sunday. Thankful Jose the tech on call was able to make it out and diagnose our issue, offering hope that he would be able to fix it the next day… a warm, humid 24 hours later and HE DID! By midnight we had cooled down enough to sleep comfortably again! Thanks Jose for help, compassion towards our elderly pup and just being a cool (pun intended) ? dude! Thanks Village Plumbing & Air!
Katrina Murchison
9 months ago
Leo was polite, knowledgeable and informative about the issue. I was very impressed that Village Plumbing was able to send someone out the same day to fix our issue. Great company!
What GREAT service by Village Plumbing & Air’s ace Skylar Barron! Skylar’s methodical, detailed inspection enabled him to diagnose our AC problem, averting a loss of 1 of our air conditioners. Thank you so much, Skylar AND Village Plumbing & Air!!! We’re so happy to have your twice annual inspection service.
muthukumaran chandrasekaran
9 months ago
Technician Harley Davis was outstanding professional, very detailed, friendly and warm. On time as scheduled for the work order. While I hope to never need repairs again, if I do, I’ll insist on him. Give that man a raise! Thank you, Village Plumbing!!!
We have switched all of our HVAC to Village Plumbing. Away from John Moore and away from Abacus. Javier Ruiz and assistant were professional, quick and efficient. We felt we were their only customer at times. Very well priced and made sure all of the debris was picked up. I fully recommend them.
They told me over the phone that it's $78 for a service call, but it would be applied to any work we chose to have done. The tech showed up and said no, the $78 would NOT be honored, the only way to get it back was to sign up for a recurring plan. I told them no and he started to leave then called the office and said they'd honor it. He fixed the problem and left. Left our bathroom a mess and left garbage in our hallway. This was a week ago, and the problem they came out to fix just started leaking again. Terrible.
Keldon Shepherd
11 months ago
Remi Gomez was very professional and detail oriented. He made the process seem easy and smooth by being sure to keep the customer in the loop of what was going on. He truly cares about the work that he does and strives to provide an excellent customer service experience.
Richard Lebrunie
9 months ago
Noe Pedraza from Village Plumbing & Air is the best! After finishing the maintenance on our HVAC system he presented options. Since I wanted to improve our system, add an air purifier and replace some parts to avoid any unexpected events in the future he immediately went back to work to complete the job we agreed on. Fast, friendly and very efficient. Highly recommended!
Eileen Senter
2 months ago
$612 to replace a Wax ring on toilet! AND $1500 to replace a toilet which doesn't need replacing! Tech was more intent on price than quality! Village Plumbing should be ashamed of themselves for trying to screw homeowners!
Javier and his team did a fantastic job. They were on time, professional and extremely knowledgeable. Village plumbing will forever be my first call for all things plumbing and AC related.
Rachel Muniz
2 months ago
Nathan did a fantastic job of my plumbing inspection; excellent advice on minor issues.
Julian Deakin
3 months ago
They fixed a small gas leak and charged and outrageous fee. 2,000 dollars for 2 hours work.
Olga Hernandez
10 months ago
Roel Flores is a very good technician and his personality is amazing. Provided me with all information needed and his suggestions were excellent. Great personality and amazing knowledge of what he does. Thanks for sending me him.
Marie O'Donnell
2 months ago
I’ve been pleased with the quality of the service people sent to me: knowledgeable and caring .
Stephanie Brasesco
9 months ago
Called at 3pm on a Tuesday with a bad leak, problem solved and fixed by 7:30pm same day! DeWayne was prompt, knowledgeable, and friendly. Job well done. Giving 4 stars because this just occurred. Will change to 5 after a day passes.
Bridgette Cummings
11 months ago
We called Monday and made an appointment for Tuesday. I called several times throughout the day Tuesday and was assured that someone was still coming. We get a call at 6:00 pm and we’re told no one was coming. I waited around since 2:00 and was told we were still on schedule. Now at the last minute they say they can’t come out anymore. So incredibly unprofessional and unacceptable. I suppose they don’t care how many cold showers we have to take. During the day I could’ve been scheduled with someone who would show up. They are way overpriced and unreliable. I will never use this company again. Anyone out there who reads this, please see this warning. They are highway robbery and they don’t show up. Very dissatisfied.
Due to houston storms, one of my units were damaged. I called this morning and had a technician at my house in 2.5 hours. The problem was diagnosed quickly, the technician had the parts, and the repair was completed in an hour. My kids will sleep in a cool house thanks to Village Plumbing. My tech Noe Pedraza was kind, professional, and quick in his work. Highly recommend.
Moises did a great job in a timely manner. He took time to explain everything that he did and what needs to be done. A very respectful young man.
Mr. Roel Flores, was respectful & professional. Explain everything in details. I didn't have to ask him to wear shoe covers. He came with a pair.
Jeremy was very responsive. Even though his earlier jobs went longer than I expected, Jeremy always answered my calls or texts. He did excellent work and my tenants felt very comfortable with him while he worked in the house. I would definitely recommend him for future work.
Lawanda Taylor
11 months ago
Abdul was extremely knowledgeable, friendly, and professional. I called Village Plumbing and A/C for the second time and Abdul was sent out and did an excellent job and sent me an invoice right away and verified everything. Thank you for a job well done.
Guadalupe Hurtado
9 months ago
Connor was exceptional, very professional, and polite. He came in and thoroughly assessed the issue with our AC and fixed it accordingly. Definitely doing business with this company again.
The plumbers at Village are the most friendly and professional workers I have had the pleasure of working with. David Whitney and the other gentleman I did not get the name of came to my house on a Saturday and fastly and efficiently took out my old water heater and installed two new tanks. The plumbers finished so fast that I can still carry on with all my plans I had for the weekend. I will call these two guys over again if I need servicing in the future.
Angeline Amores-Valiente
9 months ago
Dino is professional and attentive to our priorities ,did his job thoroughly and efficiently. Frank did also a thorough plumbing and water heater inspection ,very professional and explained our options very well.
Ronald Crowder
8 months ago
Leo was very professional & knowledgeable. He went above & beyond to ensure that the job was done correctly. He cleaned up afterwards and provide numerous pictures for our insurance company.
Camera inspection of drain line to identify a possible leak. Scott Gomez was a true professional.
Jo Merrily King
9 months ago
Jeremy, a master plumber, arrived on time, determined the necessary repair of my leaky bathroom faucets, and gave me a quote which was half of what another well known company had given me the day before. The other company had also said new piping from the attic was needed because the pipes were too rusty and would break when turning off the water for repairs. Jeremy easily turned off the water with no problem. I'm thankful for getting an honest, reliable repair and save a lot of money.I sincerely recommend Village Plumbing.Jo KingJeremy could not finish the job because I had to order a new faucthat matched towel racks, etc. Malcom, another master plumber did a great job when the parts arrived.I am very happy with the results and saved $1500 from the original estimate from another company. Thank you, Village Plumbing.
Laura Huddleston
2 months ago
Very professional staff, provide notice when they're on their way. Highly recommend!
I requested service from Village AC to blow out a drainage line as water was collecting under my unit in the attic. The servicemen came out at the end of the day and was more focused on getting me to subscribe to a service or buy a new air-conditioning unit than he was on repairing the immediate problem which was quite simple. At the end of the day when I insisted I only wanted the line to be blown out they requested more than $400 to do a job that would take only 10 minutes. I paid the call-out fee but sent the service man away without it having the job done due to the ridiculous price and overall waste of time. I do not recommend Village AC.
Branden Mickan
4 months ago
Very responsive, prompt, and professional with fair pricing. I will contact Village again for hvac and plumbing services
Tom Berwick
11 months ago
HCAC not cooling. Village did troubleshooting & confirmed my fears that the coil was leaking & repairs would probably not be worth the expense on our 11 yr old unit. Since the house was already up to 89° Soufiene put a little freon in the system to see if it would cool us down.We finally reached 79° after a few hours which let us sleep comfortably. We had picked out a replacement system, which was needed, as our old unit had quit cooling by the time the installation team arrived Wed morning.
Scott Spears was super nice & professional. Quite knowledgeable. He identified the problem within 5 min. I should have been w Village before the previous company did a half step job & caused me more $ & discomfort.I've decided to go w Village w my businesses' service based on this experience at my residence.& the crew came & fixed it in lightening speed in my 3rd story town home attic. 1 hour FLAT! AMAZING!
Installed a water softener alternative today. Great attention to detail, very patient in explaining all of the features and required maintenance. Would use again.
Devin Mullennix
a year ago
Very professional company that was easy to work with. Dispatch was quick and easy with a technician tracker for simple ETA’s. They found the issue straight away and clearly described the steps needed to fix it and a detailed cost analysis and it was done about as quickly as I could ask for even needing a permit.
Andrew Platt
5 months ago
I thought Jose was great. He’s down to earth and a honest type of guy and I like that.
Chuck Cortes
6 months ago
Terrible company . They come in and fish for things to replace. 4100 for water heater thats rated 64% energy efficient. Couldn't get the energy credit. Frauds
Toni Borskey
9 months ago
Nathan and Ben were very professional. On time. Gave me options and explained everything to me. Have used Village Plumbing before. And will continue to do so. Will ask for Nathan and Ben. They were courteous, friendly and knowledgeable.
carl palermo
11 months ago
Have been on their annual maintenance contract for a few years. Service and work has always been good. Last fall they wanted to charge a huge amount to replace 2-$25 capacitors and after several threats to quit using them, they lowered the price by half. This spring they came out and same situation. Wanted egregious amount to replace capacitors on outside unit. I am supportive of profit making but egregious pricing I wont tolerate. They are on the ground at my property doing the biannual inspection and want >$600 for 20 minutes of work and $50 of parts. This is what I would expect if the AC was out but certainly not for routine maintenance. I have since parted ways and found a much more reasonable pricing and reputable company.
Michael Weissman
2 months ago
Great service; Skylar was very professional.
Five star.
Service call for drain cleaning for toilet. De'Anthony Bennett was timely, professional and curteous. He was very knowledgeable/knew what he was doing. Will be calling for him again when need help!
Jimmie was very polite and professional. Did a great job!
Kendrick Rollins did my plumbing checkup and flushed out the hot water tank; cleaned several drains out and checked all water pressure. He showed me exactly what he had doing and explained clear charges etc. I would definitely ask for him by name the next time I need service. Thank you Kendrick!!
Sheldon Carr was extremely knowledgeable. All options fully explained. Sheldon did a great job! Thank you.
Dammond was very thorough and gave me all the details I needed about my HVAC issues, Very impressed with his professional attitude and good advice
Brandon Holloway was excellent! He spent a long time checking and making sure our work had been done properly. He let us watch everything he did and explained what was going on. When he finished, he made sure that we were totally satisfied. He was very knowledgeable and trustworthy. He could not have been a better tech!
Francis Karmanocky
9 months ago
Scott Gomez, Quindarin Taylor, Maicol Cardenas, and the office staff were all professional, courteous, and clearly communicated the issues with our sewer lines. They shared their experiences with cast iron sewer lines and pictures of the problem and got to work very quickly. Maicol did an excellent job each day walking me through the work that was done and what the plan was for the next day. He minimized the disruption to our daily lives during the sewer line replacement. I would recommend working with Village in the future.
Gary Harless
2 months ago
Very professional and knowledgeable…will definitely use them again!
I had called for an estimate to install a kitchen sink. In addition, did an overall plumbing check and identified a dangerous issue with our water heater - disconnected flue pipe and pitting/small holes. This could have been a dangerous and expensive issue and was happy with the service. Harley was great with taking care of all aspects / clean up and able to get it all done the same day. I was very impressed with his professionalism.
Sheldon Carr was very professional and explained all of the options for replacing or buying a whole new air conditioner. He was thorough and very knowledgeable about all of the different options. I would definitely use him for service in the future Thanks, Mary Doyle
The technician was very professional and knowledgeable. He took the time to explain the problem and how it can be avoided in the future. I really appreciated him offering to check other plumbing concerns that may exist. I can truly say that the technician's customer service made an impact with me.
Nothing but positive things to say. Leonard was on time, professional, and fixed our issue quickly! Highly recommend
Eleda Graham
4 months ago
My furnace was struggling to increase the temperature. Dylan identified the problem and obtained the part necessary to make the repair. Dylan was thorough and helped me with changing the settings for the thermostat.
The first plumber came out on a Saturday for the same price as weekday service - I scheduled on a Friday afternoon and they ended up being booked until Saturday. Village followed up with a sewer scoping a few days later at no charge (covered under our newly purchased $99 home maintenance plan). We were very pleased with both plumbers. They were very knowledgeable and patiently answered all of our questions.
Isabel Banks
3 months ago
Great work and was able to install a uv light on my system the day of!
I am very pleased with installation of my complete new AC/heating system and attic insulation. The 2 stage system is quiet and the house is so much cooler now that the humidity is controlled. The crew worked late to have our system ready by Thanksgiving and the job looks great and they left my house spotless. I also appreciate Nancy Harris spending the time to evaluate my needs professionally and helping to make the job go smoothly.
Charles Jackson
a year ago
Jason came out to give us a professional suggestion for recommended repairs at a townhouse we have put contract on. He and associate spent a good two hours working it over. The final recommendation was installing two new units, as the repairs would be nearly the same cost. Then his associate revealed that he had installed a system on the same roof for one of the neighboring townhouses, showing us photos. We appreciated the advice.
Arif Ozgun Harmanci
8 months ago
Chris came in this morning to fix a wobbly toilet. On time and very professional service, he explained everything and did a wonderful job fixing it. I am very happy overall with the service. Very much recommended!!
Gloria Files
5 months ago
Roel Flores was great. He explained all what needed to be done. He also did some quality work. Hands down he the best in town and best to be sent out to my home.
Elizabeth Grimm
a year ago
Scott Spears is most highly recommended - he was professional and communicated clearly about our problems, then fixed all; He also was the most detail oriented of anyone I have had deal with our heating issues. He explained the situation so I could understand. All is working perfectly now. I will definitely ask for him again next time - 5 stars for Scott!
Elizabeth Waite
a year ago
This is the first time we have used Village Plumbing & Air. They were prompt and friendly. Mr. Harvey Bedford was our plumber on the job. He was very professional and down to earth. He assessed the problem with our leaky bathtub faucet and loose kitchen faucet. He fixed everything so efficiently! I would highly recommend this Company.
jennifer rabon
8 months ago
How do you like Village plumbing very much I use them for my plumbing HVAC. I don’t like the scheduling because The last couple of times when they said they’ll call you before I stayed home all day cause I work far away from here and they’ve come at five or 6 o’clock. I’d rather them give a window and then call me because I wasted a day from work both times. Other than that the response of the professional and they get the job done
Have HVAC maintenance contract with Village Plumbing and Air. Roel Flores took his time to thoroughly check everything and show me few things that needed proactively addressed.
Our water heater failed Friday night. I called Village this morning. Scott Gomez was dispatched. He evaluated the problem. The tank had failed and needed to be replaced. He provided multiple options. We agreed on replacing the heater. We finished our meeting by 4:30. Scott will return first thingMonday morning to replace the unit. Fantastic service!
Harley Davis was a very professional service man. Harley was very knowledgeable about his job. He came and listened to what we needed, gave us an estimate, and we agreed for him to start the work. The work was done in a reasonable amount of time and to our satisfaction. I will request Harley if I need any other work done.
Julian Ramos
7 months ago
Bryce was knowledgeable, honest and had a great demeanor. He diagnosed the problem and corrected it immediately. It was very nice dealing with him.
Arthur Santillan
9 months ago
Spoke with Sheldon Carr representing Village Plumbing and Air about repairing/replacing ac component. After his assessment of system, presented several options. His knowledge/expertise and sincerity (which is rare in many home improvement businesses) led me to a conclusion that was suitable for me. Village- you have a gem in Mr. Carr.
Sheldon Carr came out to give me a quote and went above and beyond, he was thorough, he explained everything, and he answered every question we had. They will be installing our new AC Condenser on Monday. Thank you Village Plumbing and Air.?They have now installed our new unit and it is working like a charm. Thank you again Village Plumbing and Air for the amazing work.
Roel is a top-notch technician with superb customer service skills. A+
Vicki Sheil-Hopper
9 months ago
Roel Flores - fantastic job was professional, efficient, and was very competent in the work he did. Thank you for getting our unit working properly again. You’re our hero!!!
Andrew Oliver
9 months ago
Technician evaluated issue and proposed many options. Did not try to push higher cost equipment or work in me. Very quick in work and answered all of my questions. Came in cheaper than competitor too.
Both supervisor and technician were excellent
Spoke in terms even I could understand.
Mack Kirkwood
7 months ago
Mr. Noe did a good job on the air system. Tested parts that were in degradation mode and showed me readings on meter that was low.
Mack
Celene Keserich
a year ago
Noe Pedraza just came to do a regular check up on our AC but noticed a problem with our system that needed attention. He was able to complete the repair. He was courteous, respectful and explained the problem so that we understood the benefits/need of the repair. Five star treatment!! Thank you Noe.
Technician Jimmie was most professional and knowledgeable! Awesome job Village Plumbing
Cameron Schoppa
5 months ago
Gabriel was great! Very thorough and professional. A very hard worker
Robert Montalvo
a year ago
My technician (Brandon) arrived on time. He was very courteous, and professional in explaining the issues. I was very impressed with his knowledge and determination to help find a solution and resolve the problem. After my experience with the technician I will definitely be referring Village Plumbing and Air out to friends and family. Great job, thank you for the help VP&A!
Jeanette Noska
6 months ago
Dondi Shelton was very informative and professional. Yearly maintenance went very well
Doug Pringle
2 months ago
No details. He did his job very professionally and the while job was a pleasant experience.
Bobby is great to deal with and was prompt and did an outstanding job. Strongly recommend Bobby for your service needs.
Skitch Bellini
a year ago
I really liked their professionalism. Received a appointment same day early in the day. Also received a text message of the technician and picture of him which me and my wife really appreciated! They gave me a bid of the work they were to do.They are really pricey for just a snake drain job but gave me a discount and called his boss for approval before they started. Unstopped the drain and checked it twice before they left cleaned up and I have a 90 day guarantee.
Georgette Gelormini
a year ago
This is the first time I used Village Plumbing & Air. I would highly recommend them. They were good in notifying me when the technician was coming to my home. The technician Jimmie Sabala was courteous and efficient. I would recommend Village Plumbing & Air to anyone.
Scott was great—very responsive,, quickly identified and explained the issue with our A/C and the options, and took care of it immediately. Very happy the service and will be calling Village the next time we have any HVAC or plumbing issues.
Jimmie was great! Very friendly, honest, and professional. He was realistic about what he could and couldn’t do and our options. Very happy with the service!
My whole experience with Village Plumbing was excellent. The person answering the phone and the dispatcher were very cheerful and helpful. Our plumber arrived about two hours after we called. He was very professional and efficient. I’ll use Village Plumbing again.
Harley Davis was timely, thorough and professional. Took the time to trouble shoot and resolve a nagging issue not fixed before. He explained everything and answered all questions thoroughly before leaving. Came back to finish the job thoroughly and completely. Went the extra step to be thorough.
My 16 year old Lenox a/c system ‘s power cutting off as soon as comes on — diagnosis was no Freon — cost to replace Freon $777.00 so didn’t get repair done yet. Scott who came out gave very friendly service and very much appreciated him for being prompt and quickly diagnosing my unit
Karen Harmon
3 months ago
Micheal did an excellent he explained everything prior and did a great job
Ayesha “RENEGADE” Mirza
a year ago
Had the pleasure of working with Jeremy to fix issues with our plumbing due to the weather changes. He was very helpful and informative in recommending solutions that were efficient and cost effective. Ask for Jeremy if you want value and quality!!
Richard Rodriguez
a year ago
I left a voicemail the night before for a non-emergency issue and received a very professional and polite call back. Discussed my issues and got same day service for my plumbing problem. The technician came out right on schedule and fixed my drainage problem right away.
Great service. Professional technician. Detailed next steps for future service.
My personal technician Jeremy arrived on time and was very courteous and polite. With the aid of Leo his helper they install my 50 gallon water heater in a very timely matter.I would not hesitate at all to recommend Jeremy for any of your plumbing needs and also village plumbing.Thank you village plumbing for hiring search qualified plumbersSincerelyLarry
Ganesh Raghu
9 months ago
Mr.RJ, the licensed plumber who gave today’s estimate for storm drain repair was well clued, very professional and thorough. He answered all my questions clearly and cogently. RJ deserves all encouragements. Best wished
Brian did a great job! He was very courteous and personable. He fixed our sink quickly and explained how to avoid the issue in the future. Would highly recommend him!
Very professional and friendly, answering all questions, would highly recommend this company
My 10 year old gas water heater stopped working. I called Village Plumbing to come out and take a look at it. There is a thermostat module on the outside of the tank that controls the flame. There is also a part called a thermistor that controls the pilot light and has a reset button on it. Their technician David, clearly did not try the reset button at all, which would have solved the problem. He either purposely mis-lead me to sell me a $2,500 new water heater or he was not trained properly to know to try resetting it. Either way ends up costing me and you in the pocketbook. I would not trust this company one bit and will never recommend them to anyone.
Jason Deatherage
11 months ago
AC Village has always been great! I can count on them to keep my ac system working in the dreaded heat of a Texas summer. I want to mention their tech Soufiane Tabsart was awesome. He saw some areas that needed improvement and was able to quickly get it installed to protect our ac equipment. We couldn’t be happier with the service he provided.
Stefan and Quindarin performed maintenance on AC, heating, and plumbing under membership which is a great deal. They were on time, professional, knowledgeable, and carefully explained what to expect from beginning to end. I was given a couple of repair options with NO sales pressure. Overall great experience! Definitely recommend them.
Brandon from Village Plumbing arrived on time and inspected my AC system. He was professional and efficient in his inspection, and asked if I had any other questions about the system. Would recommend Village Plumbing for HVAC maintenance.
Tiffany Morris
9 months ago
Roel Flores needs a raise! He came just to do a check up and went beyond. Very personable and hard working. Best tech in town! Will request him from now on.
Lourdes Garcia
6 months ago
This was my FOURTH wonderful experience with Village Plumbing and Air. David Ibarra impressed me with his timeliness, professionalism and attention to detail. I can honestly say that every person I have come in contact with at Village has been responsive and understanding. My experience as a customer has always been top notch. Once again, I commend and recommend Village Plumbing and Air for their customer service culture, for the associates they hire, and for the service they provide. I trust them, and that’s a blue ribbon feeling!
Melissa Richard
10 months ago
Been a customer Village for 10+ years. Always been professional, always given us value for the price. One of the only companies I truly trust with my HVAC systems in my older home.
Dondi was great, helpful and informed us of what he was doing each step of the way. He went the extra mile.
Robin Martin
5 months ago
Dennis Mathis, Jr. did an outstanding job performing maintenance on my heating system. He was courteous, professional, patient with all my questions. He did a thorough maintenance job.
I couldn’t get the pilot to my water heater to light because the flue vent hood was not reinstalled by the roofers.Frank explained the issue, reinstalled the vent hood and reignited the water heater pilot in less than 30 minutes.He was exceptionally professional and the service was very affordable, especially for a weekend callout.
Roel has been outstanding to work with. He takes time to explain what he is doing. He has kept on top of needed upgrades and takes care of them in a timely fashion.
Leonard was very curious and professional. He explained what was happening and assured me not to worry it will be taken care of.
Great to have the cool air flowing again! Village Plumbing provided a quick solution when our a/c system quit during a hot week in Houston. Company rep Nancy Harris responded immediately to our request for an assessment balancing the cost of repairs to our 20 year old unit vs a new system. We opted for the new system and within two days technician Levy Pedraza and his assistant Urtzel were on site demonstrating the top-shelf quality of their work and professionalism. When they drove away the next day, we had a brand new system efficiently pumping cool, filtered, and disinfected air throughout our house. We highly recommend the service and work provided by Village Plumbing.
Nathan arrived on time and cheerfully installed a new hose bib as requested.
This was my first experience having to contact a plumber and this gentleman came out immediately and diagnosed the issue I was having in my restroom. It did not take him long at all to fix the problem. He was very professional, knowledgeable and efficient. I will most definitely use him again
Korra Williams
11 months ago
Mr. Sheldon Carr and Dennis Mathis were amazing. Dennis’s knowledge was beyond reproach and Mr. Sheldon Carrs customer service, care and thoroughness was impeccable. They were the best and I would highly recommend Village Plumbing and Air for your AC needs. Thank you guys so much.
Stacey Stricklin
a year ago
I called two other companies for quotes before Village. The first came, very nice young man. Paid my service fee. However expensive I thought. So I called another company. They have a quote over the phone without coming to check out anything. They were less expensive. However, just did not have a good feeling. So I called Village. They called before he was on his way. They texted me info on the technician before hand, so now surprises. I like that. Harley arrived early and was just who they sent info on. He was very professional and very personable. He took at look at everything, I paid my service fee, he gave me a quote, and left. The next morning I got a follow up call. Once we looked at discussed the quotes we had gotten, my husband actually chose the second quote. It was $600 less. But after telling him my thoughts he agreed and we called Billage a scheduled. They actually came the next morning (this morning). They replaced our water heater and fixed our shower in a professional and timely manner. Both Harley and his technician were very nice and professional. I would definitely recommend Village Plumbers to anyone that needs plumbing or a/c & heat work. Ask for Harley…great guy and a very good plumber.
Customer service here is terrible! The lady was so rude. They wanted to charge me a bunch of money to diagnose the issue when I already had the issue diagnosed. Then they'd order the part making this a multiple step process instead of simply bringing the part with them from the start. This place is a scam.
Vicki Lewicki
9 months ago
Leo was awsome. Really knew his job. Went over everything showed me pictures on the replacements I will need in the future. Repaired my outdoor facet quickly. Thanks Leo.
Andrew Wariner
11 months ago
My appointment was scheduled between 12 and 6. They told me my tech will call me one hour before they arrive. Nobody called me. I tried to contact this business to see what happened to my tech and all I got was the runaround. I left messages and when I finally got people on the phone they tell me I have to contact another department. There are to many a/c repair companys out there to be caught in there loop of when they call or send a tech.
Soufiane did an awesome job maintaining my AC unit and installing the safety flood switch and compressor saver unit. Well spoken, very friendly and very information and super quick!!! Will recommend him to everyone!
Heidi Evans
10 months ago
The office attendant was professional, attentive and spoke kindly. De’Anthony was professional, efficient & knowledgeable. I look forward to utilizing their services again as a member of their home maintenance.
Your employee , his name is Kyle. Kyle was extremely professional, kind, informative he told us what cost would be and stated he needed to get a few parts to finish the job. He came back in a reasonable amount of time and fix both problems. Village plumbing is lucky to find a person like Kyle. He will be our first choice in plumbing. Thank you for the work that was done.
Angelo Cerda
11 months ago
I set up an appointment for a visit after I explained that the leak was 100 percent in the walls . The plumber shows up and is very professional. After he sees that the issue is not visible like we explained previously. He tells us that it was 700 to do open the sheetrock . Are you serious 80 to show up and 700 to out a hole In the sheet rock . All before you know what and where to problem is or how much labor it would've been to fix it . Nope I asked him to leave .That is ridiculous and gouging people .Do not recommend at all
Peter was very professional and thorough in his inspection of my units. As part of the maintenance plan Village pluming offers it is a very good value!
Valerie Weichman
a year ago
Wayne Alfred was in our home to fix the hot water heater today and he did a fantastic job! He was kind, professional, personable, and extremely knowledgeable. He took time to explain how the hot water heater functioned and answered each of my questions with patience. Wish there were more plumbers like Wayne in the Houston area. We will definitely be using Village Plumbing again and we will be requesting Wayne Alfred to do the work. I didn't think this type of Customer Service existed any more! Excellent work, wonderful attitude!!
Manuel Santellan
6 months ago
Soufiane was very helpful and very nice and personable. He has a great attitude. Very knowledgeable about his job.
bonnie allbritton
11 months ago
Adequately checked HVAC system, however I was under the impression that the plumbing connections , system was also going to be inspected. That's what I signed up for,but Brandon said he's not a plumber and he doesn't do that. Would still like to have that done. Please arrange and contact me thank you
shirley denise waller
4 months ago
Dillon did a great and thorough job putting a heat kit in, a new bulb, and cleaning the heating system. He was very patient and answered all my questions! I will ask for him again!!
Tom Beauchamp
6 months ago
Jason Richey came out to inspect and service my Heating/AC units. After checking my AC unit outside, he tried to explain to me what he did and a potential issue with the unit. I asked him to clarify what he said, as it appeared to be contradictory, and I didn’t understand what he was saying. He immediately changed his attitude and tone and became condescending. I tried asking him to explain further, but he continued being disrespectful. I asked him to show me outside at the unit what he was trying to tell me, and he then finally was able to tell me out there what he was talking about. He mentioned that due to its age, it wasn’t worth cleaning the AC, it just needed to be replaced. I asked him if that was not part of the service, and he repeated that the unit was old and not worth cleaning, i again asked if it was not part of the service, at which point he said “I said I’d clean it”, after saying it wasn’t worth his time to do so! Finally, he came back into my house without shoe covers on, after walking through a small patch of muddy yard (after recent rain) next to the AC unit. (He didn’t wear shoe covers initially, or at any time after). I was left angry, as I paid for a service with Village Plumbing, and did not expect to be treated like this! I never want this person back in my house again! I am not inclined to use Village Plumbing in the future.
I live in a condo, which really complicates leak detection more than it already is in a house. While most plumbing companies refused to provide services to condos, Village stepped up. Leo came out and tracked down the source of the leak where several others threw up their hands and gave into the temptation of assuming it was coming from somewhere else in the building. I am so grateful for you sending Leo and helping me take the next step in ending this small disaster, that guy deserves more than what I paid for the service.
I wish I could give more stars to Village Plumbing, but I can’t. The price for a new hot water heater was very high. I was able to negotiate it down a bit. When the plumber and his apprentice returned to install, they did not put anything down to protect our wood floors and they were not wearing a mask. They left the gate open and our dog got out. Then they knocked a picture off the wall which broke the frame and glass…no offer of any type of compensation was given. They ran a hose to the bathtub to drain the old hot water heater and left the tub a mess. I do have hot water now, but it was very pricey and just not a professional job! I would NOT recommend this company!
Highly recommend. Sent an online request this morning and everything was taken care of the same day. I received a confirmation call immediately after submitting my request and was reassured that I was on the schedule several times by Frankie via text. Edwin came in the afternoon and was awesome! He assessed the problem, was very up front about pricing and knocked it all out super fast. Will use again…hopefully not too soon!
Lauren Westerfield
7 months ago
Soufiane had great communication and was able to replace my inaccurate thermostat and surge protect my HVAC system same day.
Theresa Chatman
a year ago
I cannot say enough about Scott Spears. He is clearly very knowledgeable, professional, and is committed to excellent customer service. It was such a pleasure meeting Scott, and I really appreciate the fact that I feel I do not have to worry at all about the appliances that he repaired. Please do not ever retire, Scott!
Brandon's done a great job from initially diagnosing our sewer problem all the way through coordinating and QC'ing the final resolution. He provided multiple options on fixing our broken sewer line, and I felt like he was keeping my best interests in mind as we went through the process of fixing the problem. Brandon's a knowledgeable plumber with a friendly professional attitude. I'll definitely use Village if I happen to need plumbing services in the future.
Denise Horowitz
10 months ago
Our air conditioning went out on one of the hottest days of the year so far. We didn’t notice it until the evening. We called village plumbing and they sent a repair person out that evening. Bobby Adams found and repaired the problem. We couldn’t have been more pleased! Thank you!
Skylar was the assigned technician and he did an excellent job. Explained what was going on as well as his findings. He was honest in his assessment and knowledgeable.
Pamela Wurzer
4 months ago
Technician, David Ibarra is exceptional.
VP is lucky to have him.
Sylvia Castillo
a month ago
Was very pleased with Abdul,he was a very polite gentleman and did an awesome job. Will definitely use them again!
Sylvia C
Ayodeji Aiyejorun
a month ago
Thanks for the great service. The AC is running much smoother.
Joel Skillern
10 months ago
Soufiane did a great job and was very knowledgeable about what I needed for my AC system for the present and for preventative maintenance for the future. We are very satisfied with his work!
David Satterfield
9 months ago
Remi Gomez was great! Expert, very objective in assessing repair needs now and in the likely near term. A pleasure all around.
Randall Distefano
7 months ago
Brandon came by as scheduled, researched my replacement toilet options, gave me costs, etc…
Picked up my selection from the warehouse, and replaced without any problems. Good experience, not inexpensive, but good service!
Sonia Rosario
7 months ago
They did an excellent job installing my new AC system. I would highly recommend these guys for your job!
Jayne Kalasinsky
a year ago
Julio saved my bacon today! We had burst pipe and Julio got here very quickly. He was polite and professional. He showed me how to shut off the water to the house in case I needed to do it again. He replaced the broken pipe and got us in working order much quicker than I thought. I’m so grateful for Julio and his expertise!
Annette Roberts
a month ago
Moises was professional,knowledgeable and provided Outstanding service.
charli merchant
a year ago
Everything happened just as I was told it would. I got calls, texts and emails to tell me when Scott would arrive. They sent photos of him, so I knew who to expect. Scott is knowledgeable, professional, and efficient. All was well with our A/C system, but a small modification was necessary, and was done immediately.Village has been in continuous business for over 70 years, providing excellent service to customers. Communication is exemplary, before, during, and after the appointment.
Cherye Ann Darjean
3 months ago
Village plumbing completed replacing old sewer lines and putting new cleanouts and connections. They went above and beyond to make sure that I was satisfied with the job. Maicol in particular was very thoughtful and takes pride in his work which made the job even better. He saved the day for me on this major project! Would use them again and highly recommend.
Brandon was very knowledgeable although he could not help me. Very good personality. He's a keeper.
Roel Flores was super knowledgeable and went the extra mile to ensure our system was operating as best it can, given its age. He shared several tips that were very much appreciated.
We had our first visit from Village Plumbing and Air today, and could not be more happy with the service so far. From the call ahead for timing, reminder texts, and the service person bio to the very friendly and helpful technician (Dennis), it has been a great experience. They were even able to get us in early next week for some of the additional work needed.
Katytigers1059 Alan bishop
a year ago
Fantastic service, especially since it was a late On Monday and we had an emergency need. Our technician Jimmie was efficient,polite, wore a mask did a great job of explaining issue before the work was done. Just a fantastic job! We have utilized Village Plumbing several times and always get great service
Marla Barrow
2 months ago
Abdul was very informative, professional and extremely nice. You have a great employee!!10 thumbs up.Hernan and his co-worker where very nice, got the job done timely, answered all questions to my satisfaction, clean up after the job and I give them both 5 stars. Two more great employees!
Nathan did a great job and was very patient! Many thanks!
Louche Magouche
7 months ago
Responded fast to my service call. The interactions with dispatch and the technician were superb. All my options were explained thoroughly and my problem was fixed promptly and professionally.
Michael Cushman
4 months ago
Dylan Chapman was great. Professional, courteous and knowledgeable. He diagnosed an ongoing problem that had eluded others!
I was able to get someone to come out so quickly and they were able to accommodate timing with my schedule… which is so rare! Javier was professional and did a great job, would absolutely recommend for all plumbing repairs!
Charles Baimbridge
4 months ago
Edwin successfully repaired an upper-story sewer line that was under the floor. This involved cutting out sheetrock below (luckily in the garage ceiling) to access the lines. In addition to the bellied and plugged sewer line Edwin noticed an issue related to the vent pipe which he also replaced. Edwin also made arrangement with a sheetrock co. to come out and repair the sheetrock
Darrell Knight
7 months ago
Second year for our yearly inspection for our HOA. Connor, was personable and professional as has been the case with every Village Plumbing Visit.
Did what was needed in a timely manner.
Would definitely recommend.
Very good service! Will definitely recommend your service.
Scott was wonderful, he educated me about my unit and all of my upkeep. I am very happy with my service today and would recommend him to all. Going forward, I would like to ask for him going forward for service.
Awesome ! Converted tankless water heater(15 yr old) back to 50 gallon gas water heator. Any power interruption with tankless could be cold rinse in shower- No fun! Clean crew, friendly, local , and much more affordable than big box stores. Harley even helped get roof vent exchange - very high quality roofer the same day.! Save Time and MONEY here. Will always use. Gus’s daughter.
Mahendra Desai
a year ago
Stefan was very polite and professional. He explained very well about what he was going to do. He is very knowledgeable and good at what his job is. I would like to have him inspect my heating and ventilation system every time.
Called for service and they were here within 45 minutes. Remi was professional, knowledgeable and was able to fix our outdoor pipe leak quickly. Great service!
Great service technician! Professional! Not pushy but thorough! Kendrick was awesome! Such great work
The technician (Harley Davis) was precise in identifying the problem. He gave us 2 possible solutions and once we decided he told how the process would go. I am happy to say everything was done as explained and on time. Glad that Harley and Taylor came to fix the bathroom leak.
Arnie Xavier
5 months ago
Jose Narvaez was Very friendly & Very Professional , completely checked our system , & gave it the OK . I'm Very Happy with the work he's done .
John McConnell
6 months ago
Kevin did a complete and thorough inspection of our HVAC both inside and outside our home. Kevin was very thorough and professional. Appreciate his evaluation for next steps and things to watch.
ronnie fojtasek
a year ago
Got the main line clean out special.. Brandon Holloway came out to fix a clogged line. He was professional, courteous, and got the job done quickly. Answered all questions and was very pleasant. Can't beat the price or service.
Stephanie and Wade Jenkins
a year ago
This company is responsive and accommodating. Both Scott and Miguel (and his apprentice) were efficient and knowledgeable. These guys are Trustworthy and Professional! So glad we chose Village Plumbing for our emergent needs.
Soufiane came to perform service and went above and beyond. He explained what I needed and why given my 10 year old system. He helped me make the right choice to help my system continue to function without added pressure to up sell me any services.
I knew I had some minor plumbing issues but I didn’t expect it to turn out to be $6000 worth of work. I was quoted over $900 to replace a bathroom faucet that I priced at hardware store for less than $50-$99. I was also charged for equipment that was not installed, thankfully it was refunded after 3-days and a few phone calls. Customer service has always been polite and pleasant on phone. My plumbing technician was pleasant and seemed to be be knowledgeable in his field too. I guess you can’t blame them, they’re just giving fixed figures by the company/owner, (although he did leave the charge for equipment that was not installed on my invoice). Their pricing is just too outrageous. Again, I didn’t expect that from a company run by a female!!
Philip Delpero
a year ago
Scott's service visit was great. He was extremely thorough in the inspection of the system and letting me know how it was performing.A huge plus was he actually sent the inspection report with the invoice. I highly recommend the Village Partner Service Plan and the price is a great value. Overall, awesome service!
Miguel Tunal thanks for being professional, nice and easy to talk to. He didn't hesitate to explain the process and answer any questions that I had.
Paul Brunsman
4 months ago
Kevin Oloughlin performed our winter HVAC inspection. He arrived on schedule, was polite and professional. He was also very thorough and helpful. I will request his service for our future HVAC needs.
Jerry Alexander
8 months ago
Chris was very professional and as far as I know did an excellent job. Gave the job a five star rating but only time will tell.
Was given solutions to my problems. Still deciding. Leo was very professional, polite, courteous and knowledgeable. He explained all my options thoroughly.
the person that came today was polite and explained everything to us. Village Plumbing has send plumbers with no experience and my two water heaters that they installed are not working. We failed the inspections . plumbers sent who did not have the experience. Am still two and a half weeks later waiting to get hot water as it should come
Christopher Garcia
2 months ago
12/11/20, Missed first Appointment, late for Second Appointment, then $649 per hour to diagnose a problem. -1/04/21, More than $25K...-. David Ibarra.. +2/4/22 Replacing Heater....-2/23/23. Free service came .....with a $29.99 unauthorized monthly bill. Canceled it...
Marco Villalobos
10 months ago
Jose Navarez is a stellar example of professionalism and experience you need in a AC technician. Jose is super friendly and very knowledgeable. A very beneficial member of the Village Plumbing and Air organization
Boone Waters
9 months ago
The techs who replaced the system (Hernan Cortes and Jose Ramos) did a great job. They had my A/C system replaced and up and running in just a few hours. Cool air in Houston in July is a good thing!
Brandon was extremely knowledgeable, patient and shared his process to help me understand what contributed to my drain issues. He was extremely thorough and was familiar with repairs and issues in the past (he read our record before he came in). He also gave me a detailed plan to help prevent future problems. He even gave me a funnel to help me pour bleach into drain without damaging plumbing fixtures! Very responsive to my concerns and questions. He inspected all my plumbing and water heater for any potential problems. Yay!
We smelled natural gas. Remi checked every pipe connection for leaks. He became suspicious of the position of the hot water heater in the attic. It was raining and rainwater was leaking in because the top of the heater was wet. He was thinking the location of the heater near an attic vent was problematic. He was sharp enough to suspect the water heater vent. Bingo! The cap on the pipe had come off and was lying on the roof. Only a 6 stub of vent pipe was in place. Wind was blowing exhaust gas with CO back into the back corner of the attic! I gave him an extension ladder to use and he repaired the situation. The cap with its 3-4 ft pipe was lying on the roof.He gets 15 gold stars and deserves a raise! Amazing problem solving skills!!!
Sherry Sorce
5 months ago
I would like to let Village Plumbing that the window that they give for the service you pay for doesn’t really work for us. When I used them in the past it was morning or afternoon. This would be much better, doesn’t take up our entire day. Thank you
Natalie Villanueva
5 months ago
Jose is thorough and meticulous in his inspections! He was able to provide guidance for maintenance.
This place is absolutely horrible, it took me longer to put in my CC info than they spent to diagnose the problem. Was given a $638. quote, if I become a member it would be $538. it saves me 10%. Was charged $60. For them to tell me my problem was inside, which I told them over the phone. They canceled and rescheduled my appointment multiple times. First they could come, they were on their way, then my appointment was rescheduled for the next day with no phone call or explanation. I called all to get the run around and say, they scheduled the wrong truck, the truck that can perform what I needed was booked for the day. Then they called to so they could come, out of desperation it's too late to call anyone else I said okay. The guy comes and say ohh your clog is inside, let me give you quote. When the lady told me it was more then likely my secondary line, and should be no issue. The tech went further to tell me my husband looks pretty handy, he should rent the machine at home depot, it's about $60. If they didn't want to perfume the task, they should have just not come. They came out just to say it's $60. If you don't want to use us. WOW, is all I have to say. I would have rather given them my $60, to say that over the phone and not waste my time! RIDICULOUS! The $75 main line sewer special is a JOKE, be careful with this company. Sneaky, and technical wording is the key with them.. WAY OVER-PRICED!
Delores McGruder
2 months ago
JavierIs a great professional plumber, he answered all my questions and made me feel at ease.He made sure I was satisfied and please. He did a great job as well. Thank you for sending Javier from a great ? ? company like Village plumbing. Happy New Year 2022.❤️?
Jeremy was great, he showed up on time and worked very professionally. He didn't charge us for work we didn't need and took care of our faucets very well. I highly recommend him
Jonathan Pilmer
2 years ago
Village Plumbing was out for a routine plumbing inspection where I asked them to check my turn and lock valve on my bathtub because it was starting to have a slow leak and I needed the trim piece replaced. The tub worked fine, it just had a slight leak from the turn and lock gasket that kept the bathtub from filling up. The work was quoted at $450, which is incredibly high I've learned since (averages $145-$250), and after the banging and clattering for an hour, pulling out the hammer, etc., the plumber comes down to inform me that he has broken the waste and overflow line under the bathtub, asks me how old the house is? (it's 34 years old) and says the pipe probably corroded (it's PVC, PVC doesn't corrode). He continues to yammer before telling me that he needs to speak with his manager. Thirty minutes later he comes back to inform me that they will need to cut in to the sheet rock to repair the damages, and that the plumbing company isn't liable and it will cost me $1,500 extra. (Two other companies have quoted me $500 for the job since, a job that now includes a repair that was not necessary in the beginning. I've always paid a premium for Village Plumbing, but after speaking with multiple different plumbing companies around the city, I've found that this is a racket. If you're charging a premium, you should probably take liability on jobs where your technician breaks something without the foresight to warn of the possible outcome or awareness to stop when it's at a threshold of fragility. I will never use this company ever again, nor will I ever recommend this company to any friend.Update 2/12/2021:The Village Plumbing team came and made it right today. I appreciate the timely resolution to my problem and appreciate your company doing the honorable thing.
sandy tillman
2 months ago
Leonardo was very knowledgeable and professional. I appreciate his willingness to explain what he was doing and why he was doing it.
Kyle came to my house for a 1-story, 1-bath estimate. He was very courteous and knowledgeable. He followed protocol by wearing a mask and shoe coverings. Unfortunately, the estimate was double what I was expecting so I will not be using Village for the re-pipe of my home. It was worth my time to meet with them so I give them 2 thumbs up for the service I received.
Jimmy S. was my tech for plumbing services. He was very professional and took care of my issues.The dispatch- Mrs Carrie (sp?) was also very courteous and helpful.Multiple channels to initiate service but simple interaction over the phone/in person still works best.
Jeremy is quite professional and punctual. The price is also reasonable. Will have to wait for him to complete the repair to give final recommendation.
However, the first impression is quite good.
Noe was very professional, courteous and efficient. He explained what needed to be done and took care of the repair. I've used Village Plumbing and Air for several years and I know I can depend on them.
Very professional; detail oriented and customer (pet) friendly!
Village Plumbing has been the most outstanding plumbing service . Our plumber, Jeremy , was kind, friendly, efficient, and helpful. Jeremy made sure to explain everything to us and his service was fast, courteous and definitely solved a major plumbing issue! Jeremy is highly recommended if you are experiencing any plumbing issues !!!!!
Jerry Malizia
6 months ago
Jeremy Burks was awesome! Very friendly, and engaging. It was a pleasure!
Lynn Contreras
2 years ago
I see several negative reviews about the scheduling which I agree needs some work. I was told by our technician that they don't make appointments because when they are on a job they don't like to rush through it. It makes sense, but I think the ladies who take the service calls and or dispatch need to be a great deal more transparent and up front about delays and or cancellations. When a customer is in desperate need of plumbing or AC (KILLER TX HEAT) we don't want to hear excuses we want someone out like yesterday!! Our AC service technician, Bobby was very professional. Bobby was 5- star. The company's technicians are expected to be thoughtful and considerate of the client's home. The shoe covers were a plus. He was very knowledgeable about our issue and resolved it, for the time being. The AC unit is the original and we've been in our home since 2002. According to his assessment, which I trusted completely, We decided to get the entire system replaced. I wouldn't trust it with anyone but Village Plumbing and Air. Just need to work on transparency and communication, which I would rate a 3-star.
Algirdas Gavenas
5 months ago
Jason was very professional and knowledgeable. explained all issues with me.
Thank you Charles, Vincent, Levy, Moises & Ertzel! They took care of my concerns and were direct and honest with assessing what was needed to correct the HVAC issues. The work was done in a timely manner and everyone was very professional, knowledgeable and skillful. I am very pleased with the service I received from Village HVAC! Thank you!
Quinton was on time and worked very hard to try and get the line open, but was unable to make it so he put in a call to his supervisor to get it checked out tomorrow. Yes I was very pleased with his service and professionalism
Shelly McDonald
a year ago
Just want to say big thanks to the technician (Mr. Tyler) for all his help. Very professional and fully aware of what he's doing. Thanks also for the suggestion with the payment plan on getting a new Gas tank water heater, because after just buying a new house 2k is a lot to buy it cash. Will definitely use this company again thank you. Only complain is the times when y'all say morning it's more like evening! Just work on that and everything will be perfect. ???
Francisco Agraz
7 months ago
Noe, the HVAC expert technician was attentive to all items at the inspection, preparing for the Fall. I continue to rely on Village Plumbing because of their consistently high quality, professional, and friendly service. All is carefully explained and the work is done on time and sometimes even more quickly than promised.
Jessica Javaherian-Ruiz
a year ago
Javier came out to my elderly mother’s house and was able to get the job done in a timely manner. He gave us options and was a good at communicating the process. We’d request him again if we need something fixed.
Stephen Phillips
9 months ago
Roel Flores was very professional and got our AC fixed. Showed me the old parts and also the new parts installed. I would highly recommend.
Shauna Steffen
3 months ago
Michael was very knowledgeable and took time to explain the process.
Sandra Maynard
10 months ago
Roel Flores he was very professional and enjoyed his visit I am appreciative of how kind and considerate and have him back in a minute. Will recommend to anyone looking for A/C work.
Maria Hinojosa
a month ago
Installed safety valve on ac unit very nice & professional
Chris Fleming
5 months ago
Village Plumbing is the go to service provider for our plumbing needs. This was demonstrated once again this morning when plumber Miguel Tunal replaced a leaking angle stop under our kitchen sink just in time for our new dishwasher installation.Mr. Tunal was prompt, courteous and highly skilled. He turned off the water supply and drained the supply line prior to removal and replacement of the defective angle stop with a new one.Upon completion, the under sink area was left in the clean condition Mr. Tunal found it when he arrived at our home. Once again, thanks to Village Plumbing and Plumber, Miguel Tunal, who did a thorough job to solve our plumbing issue.
Rogelio Madrigal
a year ago
Remi Gomez was very attentive about the situation and worked with my budget. Remi went above and beyond to help the situation run smooth. Highly recommend this company and will continue to use them thank you Village Plumbing!
Stan Cutherell
10 months ago
Great work by Maicol and Scott. The work was spotless. The follow up could have been better, communication within company needs some work but work was great. Thank you Maicol for finishing today .
Barbarella Grady
a year ago
On December 29, 2021, Mr. Scott Spears came to our home for a HVAC inspection. We received five star service. Mr. Spears explained everything in layman terms not leaving me or my Dad confused about the service provided. We were very pleased with his service.
Indian astrologer psychic are the best the most intelligent and accurate in their prediction.i am very thankful to all of you for your kindness and your accurate reading of my mind and my behaviour.
George Bayless
11 months ago
Remi was the tech. Great guy, very professional! Got my water heater issue diagnosed and fixed . Very happy with the experience.
Patricia Jackson
10 months ago
The technician was very professional. Ms. Sade Reed answered all our questions, concerns and performed Outstanding service. Ms. Reed performed excellent service from the time she walked into our home until the job was completed. Thank you Ms. Reed.
Arthur Quan H. Ta
a year ago
Mom sink had a leak. My sister call them and schedule an appointment. Mom call me over but I was too late. Sister already agree to pay them. I follow and inspect the plumber. He replaced a worn out rubber gasket with a new one and the leak was sealed. All the work took less then 7 minutes. I say to myself he probably charge 100 dollars at most for the work. When the plumber charge my sister cc, the bill is 350 dollars. I was shocked. I politely ask him why he charge 350 dollars for a simple, easy, and fast job. He rudely look at me and said he is a professional. He say a bunch of other gibberish like the work is rocket science and he got a ph.d in the field. I say nothing after, but I feel he just rip off a senior citizen living on social security(my mom). Btw, I could do that repair free of charge. I arrived lated.The point is they charge too high for simple, quick services and their pricing us unethical. Young plumber these days are unmoral, dishonest, and all about their commissions and paycheck. A pieces of advice, honest people don’t need to charge a visit fee because they know they will get your business with honest and fair prices. Only unethical business charge these fee because they get turn away or kick out for price gougling and take advantage over elderly. You have been warned.
Roel completed the annual HVAC inspection and was very prompt. He was ableTo explain all deficiencies and recommendations. Very satisfied with his service.Frank also did the annual plumbingInspection and not only did the inspection but was able to fix a couple of minor things while performing the inspection. Thanks Frank
Cristina Gonzalez-Gellineau
a year ago
We had Jose Ramos come and vacuum out all of our vents. He did a great job. He was professional, cautious, and efficient.
Christopher Smith
6 months ago
Malcolm did a great job. He worked really fast and left the place spotless when he was finished.
Bertha Swift
9 months ago
Connor was professional and patient. He answered my questions and explained the repairs I needed to my understanding.
Thanks again for GREAT Service!
Bertha Swift
Was good. Seemed to check everything thoroughly.
Soufiane was on time and very helpful during our AC inspection. He gave good recommendations on repairs and general maintenance. Would highly recommend!
amandine cagnioncle
8 months ago
DeWayne Shaw installed a kitchen faucet and realized that the faucet I had bought at Home Depot had a salvaged part. He was very flexible and offered to come back the next day if I could get another faucet.
Cathie Cannon
4 months ago
Jeremy was very conscientious, polite, and did a great job.
Calum Sutherland
5 months ago
Damon and his apprentice did a great job fixing my sewer line and reconfiguring my plumbing for me
Excellent service! Jason presented all options, and he explained how the ac worked so I could make informed decisions about the repair.
Dennis did an outstanding job. He was quick and professional.
Soufiane Tabsart quickly identified the issue with our AC and furnace not turning on and replaced the zone board which fixed the issue. He was able to walk me through his process from the beginning and answered any questions I had. Very friendly. Seemed to understand all aspects of his job, and he was understanding of the needs of both us living in the house and the owner. Would strongly recommend. 10/10.
Ashley Patchen
7 months ago
Jimmie was helpful, informative and quick. Very happy with service. 5 star.
Lawrence KALKE
9 months ago
Both Roul and Chris were professional and good at their jobs. They evaluated the problem and gave me an estimate of repairs.
Very professional. Technician not only fixed the problem but was able to give detailed explanations and tips on how to perform routine maintenance to avoid future issues.
Customer service (I don't recall her name) was courteous, knowledgeable, & extremely helpful. She offered the best service & price based on my needs (inspection for adoption process).Walter (technician) provided detailed knowledge on how to take care of our system and things to budget for in regards to upcoming possible & needed maintenance. (My unit is 12years old). He was great. I highly suggest this company.
Kathryn M Stelly
a year ago
I have never felt more disrespected! A leak appeared from our living room ceiling we thought was related to a third floor bathroom late Saturday afternoon so I called Village. The plumber arrived around 9pm, then after investigating the issue said they didn't have the parts to repair the issue once he found what was wrong so that was disappointing. So then I felt like I had to prepay for the leak search to occur next business day in order to not be charged the $175 service charge - because what value did I get out of that??? I called at 8am Monday morning to confirm I was on the schedule for service that day, and Village confirmed. First they said someone called my tenant at 11:20am to confirm the schedule but my tenant never received any calls. I called back twice again throughout the day to inquire as to the status because we had yet to receive a call from the service provider and every time they confirmed we were on the schedule for Monday. 6pm rolls around, and still no Village plumber, and when I speak with the representative she says regular services hours had ended... she takes my information saying the office will call me to explain why a plumber never showed up. Had I know they would have taken my money and then never showed up, I could have hired a different service provider and spared everyone the disappointment and the negative review. Take your business elsewhere.Update on 8/13/2021 - No one has reached out to me regarding my experience and I've called back again to inquire as to my refund and the representative acted surprised no one has reach out to me. What's going on with this company? As of this update, no one has reached out to me to give me a status of my refund...
Meagan McCullough
6 months ago
Dondi was wonderful! Very friendly and helpful. Will definitely call again for help!
Vernon did an excellent job. He found and fixed a leak that 5 plumbers before him had been unable to find. He stayed with it until he found the real problem.
Roel Flores just finished inspecting our AC united, he did a Great job & made a Very IMPORTANT observation , he noted mold & rust on our 13 year old AC & he very Clearly explained to us our options on how we can fix it. We are Both Very glad Roel noticed it & explained our options ,Very Professional. 5*
Tameeka Cribs
11 months ago
Malcom Walters was great! He performed a thorough inspection of my plumbing system and took the time to explain every step in the process. 5 stars for Malcom.
Jerry Benoit
6 months ago
Harley was great! Quick and professional and solved my issue in 5 minutes.
Yolanda Mendoza
a year ago
Harley came out to service out tankless water heater. He was on time, professional, knowledgeable and friendly. He identified the problem and recommended a solution. My husband and I would highly recommend him.
Soufiane did a great job for us after a part in the furnace went out. He was quick and really helpful in explaining what was wrong, how it was fixed and what we need to know going forward. Great work!
More concerned with selling me upgrades than repairing the issue at hand
Air inspection. Noe and his brother installed our furnace and air conditioner. Noe did the recent inspection. Great guy, you should be proud of his work and professional experience!
Naveen Pratap Singh
5 years ago
Geoff from Village Plumbing and Air was professional and respectfully. It was a great experience as Geoff and his Assistant Michael new our AC problem, took time to understand my concerns and then worked on resolving the issue. He was upfront with the pricing of the parts and there was no hidden costs. Overall, a great service experience today with Geoff and Michael! Keep up the good work!
shateria fielder
a year ago
I had an opportunity to have one your plumbers out to repair a leak Jeremy did a Great Job! Great Integrity & Hard work. On Time. Very Professional. Very kind & helpful. Services: Find & repair leak, Repair pipe.
Keith Cooper
4 months ago
Excellent experience. Quin Taylor fixed the issue quickly and competently. Both his plumbing skills and his interpersonal skills are first rate.
Margaret Munnelly
a month ago
Excellent service and high level of professionalism from Remi Gomez. Was straight to the point on repair options and price points. Plus, installation was completed timely.
Excellent work and clean up!!! On my books for future business! Brian Joseph was my technician. He was very professional and did a wonderful job fixing my faucet. He was informative and very helpful in providing me with all the information I needed to make a decision on the repair. What a refreshing and great experience from a repair person/company!!!
Bartay Hornberger
a year ago
We showed the Village Plumbing service technician visible signs of water leaking from attic onto bedroom and closet ceilings, we were told he can not conduct this type repair. Plus he could not detect the source of leakage. So we paid the $59.99 mandatory service fee “For What “ ? Super dissatisfied. !!!!
Even though it was the end of the day and this was Soufiane’s last job before going home he was professional, took his time. Did a great job and explained everything fully to us. Thank you Village Plumbing and Air for all your great service! You’re always there for us. We appreciate it!
Jose came by for the annual Heater check. He was thorough , and explained everything to me. The best part was that he was honest and used a consumer prospective. He gives your the information you need and doesn’t push anything on you. You need me to make the right decision for yourself. I hate following people around but I got to see exactly what wasn’t working in real time and he was more than happy to show me again if I missed something! Thanks
Quoted $1,700 to replace a part which costs $150 and involves 30’ of labor. I don’t trust them anymore
Service tech, Bryan, very professional, efficient, & helpful in answering questions. He also did an excellent job of cleaning up after two toilet installs. Would highly recommend this service provider &
technician!
Jason Lawrence
9 months ago
Called on a Thursday and explained my situation and was told that it would be no problem and they could take care of me made an appointment for Friday only to find out late in the day that they could not make it so they moved me to Monday once again got a call ( after I called them )and was told again they were going to cancel finally showed up Tues for them to tell me that they were not interested in the job and would “pass” on it Wasted 3 days dealing with them
This is the third person from Village Plumbing that has came out to perform maintenance request. Each and everyone of them have been very polite and professional! I will continue to use them because of their comment to customer satisfaction. GREAT JOB GUYS!!!! All of you are an asset to this company!
Jimmie Sabala was excellent and professional. He fixed the problem fast and cleaned io the area outside as well. I highly recommend Village Plumbing
Victor Wright
2 years ago
David Whitney and his team did an outstanding job diagnosing and explaining the problem. They worked tirelessly to get the job done right and am so grateful to have had them perform our service during a stressful time. Highly Highly recommend them!
Lauren Johnson
2 years ago
My AC went out in the heat of July at one of my rental properties & they came out to repair it at 9pm. They even came back the following day to make sure everything was working properly. Extremely responsive & professional. I even signed up for their yearly plan & they call like clockwork to make sure you're getting your money's worth of routine maintenance. Highly recommend!
Robin Gifford
3 years ago
John Malone did an excellent job of installing my new kitchen sink and garbage disposal. He was very thorough and knowledgeable and made me feel comfortable that I did not need to worry about the installation being done right. Additionally he gave a detailed explanation along the way l. Great Job John! Thank you for your outstanding service!!
Sergio PerezO
10 months ago
I left a 1 star review because, after a new capacitor was installed, the technician left the house without ensuring air was flowing through the vent. Before he left, I showed him there was no air flow coming through the vent, he told me it would take some time before air would come out and took the vent temp. Hours later there was no airflow and I had to buy a portable AC. The only reason why I contacted this company was because this issue happened on a Saturday and the technician from my insurance company wasn’t coming until Monday. On Monday when the insurance company technician came over to the house, he told me there was an issue with the zone damper.
Sonny Salazar
10 months ago
The first tech didn't know what she was doing, when they dispatched Pete Martinez he knew exactly what the problem was, he fixed the problem, and the the temperature got up to 80 degrees and after Mr Martinez fixed the problem it is coming back down and it's now 75 degrees and going down to set temperature of 73. Mr Martinez should be recommended to fix any problems he is a more seasoned technicianthen the prior tech Shade Moore.
We had a bath tub faucet that wouldn’t shut off after evening showers despite our best effort. We called Village Plumbing and Jeremy came out, fixed it, and was done in less than an hour. He also had such a pleasant demeanor for being called in after hours. Thank you!
Ellen Van London
10 months ago
Very professional, knowledgeable and thorough company. Have signed up for their yearly plumbing / bi-yearly ACs inspections. Noe was incredibly thorough and offered multiple solutions. Extremely satisfied.
Anthony Hamilton
a year ago
Scott Spears is an excellent technician representing Village Plumbing & Air well. Covid protocols were followed. He announced his arrival time and arrived on time. He is knowledgeable and answers all questions ( so you understand) keeps you informed. He also has a great attitude, pleasure to be around.
Jeffrey Deans
6 months ago
Village came out quickly and diagnosed and fixed out faucet and AC drain problems. Frank was patient and diligent.
Melanie Ianniello
a year ago
Harley is wonderful. Professional, knowledgeable and friendly. The job was well done in a reasonable amount of time.The cats even liked him and they are picky.
Maria D. Moran
11 months ago
Abdul was professional and knowledgeable. He explained the problems and answered my questions, he was courteous, and I appreciated that.
I would absolutely recommend Village Plumbing and Air.
Robert Clark
6 months ago
Quinton did a thorough job investigating the origin of the leak we were experiencing. Very professional.
Donnie Stephenson
3 years ago
Charles is wonderful! Very professional and extremely knowledgeable. He also is very personable and does a great job. He promised he would come back and inspect the job and he did exactly that. So nice and reliable. Nice to do business with Village Plumbing & AC!
We confirmed with Village Plumbing & Air to have a plumber out to our house 3 different times today, as we had an urgent issue that needs resolving asap. At first, we spoke to Karen. She was very pleasant and accommodating. However, throughout the multiple phone calls with the main office and dispatch there was a breakdown in communication and no one showed up. Frankie, with dispatch, seemed unaware we were even on the schedule for today. Then, after confirming multiple times someone would be here today, he finally tells us the actual truth in which a plumber will not be available until tomorrow. Why could Frankie not give us this information earlier? I understand job times are estimated, but a good dispatcher communicates that to the customer. VERY frustrating. How are there so many positive reviews for this company? Obviously communication is a weakness within the company. Call another company!
James Lavine
5 months ago
Jason is very knowledgeable and courteous. He checked everything and offered advice on running the system more efficiently. .
Will request him for next service call.
Kyle was attentive and informative throughout the whole process. He was both professional and personal and made me feel better about the whole process. I will definitely using this company again.
Donald Williams
10 months ago
Joshua C. was my technician. He was knowledgeable, professional and walked me through pricing and the job thoroughly. Would recommend for repeat business.
Village Plumbing to the rescue! What great technician, office staff , handled an emergency fast and fair price. Thank you.
Sonja Ostopchuk
5 months ago
Very professional, great value! Job well done thank you
Jimmie S. was so professional and friendly. He went above & beyond. They were also running a promotion so I paid $49 less than I was quoted. I’d def use Village Plumbing again.
Quindarin was very personable and professional. Enjoyed his presence while he changed out my garage disposal. Outstanding experience
My annual member inspection for HVAC, plumbing and water systems from Village. The technicians were thorough and courteous. Wore masks and booties. We are ready for Houston's long, hot summer!
I called Village Plumbing because the company was recommended on our neighborhood Facebook page. Julio Arenas was dispatched quickly, right before 5pm. Julio was punctual and professional, and most importantly, he explained the process (discovery, proposal, and completion) clearly and kindly, and allowed me to make my decision without any high-pressure upsale. I will definitely request him for future services. I highly recommend the 5-star service from Julio — Village Plumbing is lucky to have him!
Remi Gomez was professional and efficient. We had a leak on our water line to our house. Remy quickly identified the leak, acquired the parts and installed the new line. Of course I’d like the cost to be lower but that’s the market rate. I would definitely use Village plumbing again.
Margaret Mitchell
a year ago
Great value for the money -- they are not the cheapest in price but if something goes wrong, they are very responsive to take care of it because not everyone does. I also like that the technicians they send have been here before. Scott Spears is especially competent & quick -- definitely knows what he is doing. I gave the go-ahead for a couple of items and he was done lickety split! Thanks!
Roel Flores was exceptional. He was friendly and explained things in a way I understood, both very important to me. Next time I need work will be specifically request Roel.
Excellent - Brandon did a thorough job and great customer service. Would highly recommend Village Plumbing and Air
Mitzi Gauthier
2 years ago
Michael Cavazos was my technician. He was thorough and let us know what we needed. He said our central air system was fine but let us know what we needed to do to keep it running smoothly. He was very nice and patient with my elderly mother. I would recommend Village Plumbing. I feel they are a company you can trust!
The pilot on my 2 yr old water heater would not stay lit. My previous plumber had already replaced the controller 4 months after it was installed. When it happened a 2nd time, he wanted to do the same thing. After doing my own research, I found that the controller was defectively designed and would probably happen again.I decided my old plumber was an idiot and decided to call Village Plumbing. Harley (the technician) came out and was very professional and knowledgeable. After discussing the problem, I came to the conclusion that the this issue could not be resolved and I needed a different brand water heater.Harley installed a new Bradford White water heater and I could not be more pleased. I now have hot water after wasting time and money with my old plumber.Harley has to be one of the fastest water heater installers at Village Plumbing.Too bad I didn’t call Village in the first place.UPDATE: When it was time to replace my 20+ yr old HVAC system, I called Village P again.Both technician Roel Flores and advisor Sheldon Carr were very helpful in our selecting the right replacement system for our needs. Sheldon fully explained the options available and we were able to get the system we could afford and save a lot of money. Work was scheduled for the following day with complete installation in one day. Can’t expect better service than that.
Rachel Jackson
a year ago
We called Village Plumbing & Air after our MUD informed us the water to our new home was shut off for a leak before we moved in. As I unpreparedly prepared myself for a monstrous bill if it was the main line, our technician Remi, found out it was just our irrigation system. Huge relief for my husband and I. Remi was informative, patient and professional.
Angelica Ponce
a year ago
Updated May 9, 2022Called on Friday, May 6 at 5:00 pm regarding an issue with our A/C. We bought the membership that Village sells in October 2021 the last time they were out for our A/C. The person that answered the phone automatically wanted to charge me for overtime which I understand, however, this was potentially a warranty issue. We opted to just wait until the next morning. We received a call at 11:00 am from dispatch confirming our Saturday morning appointment. Hours go by and no call. At 4:40 pm I finally call since I know that they close at 5:00 pm. I am informed that dispatch will call me back. I eventually call back again at 4:50 pm and get an apology and that someone would call me back. Luckily, dispatch calls me back just to inform me that our appointment was bumped. The dispatcher starts with as the calls started coming in Saturday morning that there were customers that did not have any cold air and only 1 A/C unit. I immediately interrupt her and tell her that was the case in our house too. No one asked me if we had cold air and considering that this was their 4th trip to our house in the less than 1 year that it would be documented. She began to apologize and tell me that she was upset on how this first day of summer ended up playing out but that we would have to wait until Monday. Absolutely upsetting at the customer service and how our situation was handled.Soufiane was friendly, professional and very knowledgeable. He treated our home like his home! 5 stars is not enough!
Debra Hostetler
3 months ago
Very professional, very knowledgeable! I would call them again for help.
Beverly Burgess
3 months ago
Jeremy was very nice and polite and explained problem and fixed it.
Live in 70 yr old ranch house. Village Plumbing has , for the most part, always done my plumbing. They put in my new central A/C and had to replace all duct work. 15 years or so ago, I decided to try other companies in order to save money buy it wasn’t worth it. Seems the initial work always needed something else and all the callbacks were a real hassle. So except for that one year, I’ve been using them since 1973. Not all same house but 3 old ranches incl this one. They know what they are doing, do excellent work, & act quickly on recall/replacement issues.
Great service, I received a short bio of the tech with his picture so I knew who was coming. Also received a phone number with confirmed appointment to call with any questions. The Tech did a through job and explained the problems he found as well as checked other drains and advised solutions to existing problems. Little more in cost than I expected, but worth the service I received. I will definitely use again.
Jeremy Burks is my family’s newest and favorite Super Hero!! After our call to Village Plumbing, Jeremy called to discuss the problem with me, asked for pictures to make sure he had what was needed to make a repair before arriving, arrived on time, reviewed the situation, discussed options with me, we agreed a plan address the problem. Jeremy made the immediate repair as agreed, turned back on the water, and agreed to return the following day to complete the more complicated components of the final repair. Thank you Village Plumbing and a big Thank You to Super Jeremy!! Bless you and Happy New Year.
edith glover
3 months ago
Magnificent service from Roel Flores HVAC TECHNICIAN! He detected throughly for any problems with my AC Unit indoor and outdoor. I need more indoor repairs as soon as possible from Village with Roel Flores as the service technician.
Thank you Village for the Exceptionally Services I received today from Roel Flores.
Very friendly technician came out super fast but quoted almost 500$ to top-snake a stoppage in a bathroom sink on our 15 year old home with perfect access. He did spend 10 minutes in the home to take pictures and 30min in the car to prepare a 'quote'. We paid the 60$ visit fee and look on for better value. There is no reason they can't quote this stuff over a phone or zoom call. This company is waisting their time driving around to find people who are willing to overpay and that's what you pay for. Become a member with them or get a home warranty but don't cold call them if you want to avoid duplicating my experience.Update. A 20$ bottle of drain unclog chemicals from home Depot did the job in an hour and the sink is working like a champ again.
Hillary Boswell
a year ago
Jeremy Burks did a great job! Came out on a Holiday, diagnosed and fixed the problem and made sure we had follow up. Have been a Village customer for years and this is why! Thank you
Kimberly Fontaine
8 months ago
David from Village Plumbing replaced a main water shut off valve for us in a condo. When the pipe from the common area behind the wall burst from a brittle pvc pipe, he was on it to get the building back up with running water staying until late in the night and returning first thing in the morning to get our particular unit completed.
Patricia Littles-Jernigan
a year ago
We only received an inspection today however, the technician Roel F. was very professional, pleasant and knowledgeable. Thanks for providing a detail explanation of the services and repairs we need. We look forward to future services with your company!
Jimmie and Scott did an awesome job clearing and scoping my main line. Very friendly guys and well priced service, would absolutely use again next time I have a problem.
Called yesterday to set up an appointment. Told the receptionist the symptoms. She was professional. She said that they have a $149 special based on what I said. It seems like the washing machine drain was causing the backup ( merely a guess). Well. Since I guessed wrong and it is the Line that is causing the backup is the A/C the “special price” is not valid and it would be about $450 minus some coupon. Same service just say a. Different line? $300 extra for a different line Buyer beware. I am one that doesn’t like surprises. John is nice and just doing his job. But jeez!Update 06/09/21: Scheduled my prepaid AC checkup weeks ago, at least 6, and just today at 11 they called and said that they will push me back to the 29th saying that they were overbooked. Just today they found out? I rearranged my entire schedule this week to be home today. Some forewarning would be nice. Like on Monday. Not the day of in the middle of the wait time. 8-6 mind you. I am dropping their rating from 2 to 1.
Sarita Leassear
a year ago
We recently had our bi-annual maintenance of our HVAC system performed. Our inspector/technician, Scott Spears, was prompt, courteous and knowledgeable. As usual, Mr. Spears took his time to make sure we were satisfied with his work. We told him about a problem we were having regarding drainage with a bathroom sink. He called in a plumber to address and fix the problem that day. The plumber was wonderful and took is time to correct the problem. It took him several hours to fix the issue. He gave us instructions on what to do monthly to avoid the same problem returning in the future. As always, we will continue to use Village Plumbing and Air for our plumbing and HVAC issues. We have always been impressed with their service and encourage others to give them a try. You won't be disappointed.
Great quality service if you want it done right the first time. Used them several times and recently had Village Plumbing & Air come in for a maintenance checkup. Were very patient/responsive after having to reschedule. Service Tech Michael Cavazos was extremely courteous and explained through his steps and potential issues with the system to look out for a home owner. Definitely recommend.
Sondra Epstein
a year ago
Brian was very knowledgeable and quickly answered my questions. He had to install a new tub valve and move the water pipes for lavatory basins. I am very pleased and am planning to use Village Plumbing again soon.
Sondra
Vicki Lynn Bailey (Vb13)
3 years ago
The technician that services my a/c and heating is wonderful. He is very professional, diffuses every problem and is honest and trustworthy as well as very knowledgeable in his field. He deserves a 5 star review and is the only reason I have stayed with Village. Other than that, the company is staffed with incompetent employees at every level. For example, I asked for a morning window for my appointment - from 8 to 12, stressing that it was imperative that I get a morning appointment or that we should schedule on a different day.. Around 10:30 I was called and told the technician was running late, but would still arrive before noon. At 11:30 I was called and told he would be here in 30 to 40 minutes. At 1PM, he still had not arrived, and I called back. I was lied to and told he was only a couple of minutes away, but when I pressed and she told me where the GPS tracker showed his vehicle, he was still a good 20 minutes from my house. That's only one small example of how poorly the office and administration of this company is run.
Scott was professional and personable. I have him as my go to technician for anything to do with my ac/heating car. He is the best tech I have had. Thanks
Kendall Broussard
3 years ago
They came out within 2 hrs which was wonderful since it was a plumbing and AC issue. My technician was super nice and very professional. He explained everything, even the price. He was incredibly sufficient, thorough, and was an expert in his craft. He was in and out within 45 minutes! Just great service on all ends. I will definitely use Village Plumbing and Air again!
Charles was both very professional and very friendly. It was obvious that he knew what he was doing, and he kept us very well informed of the results of his inspection and work. We were so pleased that we signed up for the bi-annual service program that Charles offered. We would gladly recommend Village to all of our friends and family!
Mark Setterberg
a year ago
The technician was very knowledgeable and helpful. He pointed out that the outside coils were in need of cleaning and took care of that task. He was an excellent representative for your company. We would ask for him again.
Wade Merritt
7 months ago
Remi Gomez was great, prompt and on time and fully explained the process and associated costs.
Dusty was very responsive and explained my repair service in detail before I agreed to any repairs. He was quick and very professional. Made sure I was satisfied and answered all my questions. Kerry the dispatcher was also very professional and made sure I was taken care of. Thank you Dusty and Village Plumbing for great service and fair pricing. Two thumbs up.
Dennis is AMAZING! He is very knowledgeable, doesn’t mind explaining things, is never condescending. Village Plumbing & Air has the best employees!
Christopher Plummer
5 months ago
They were able to repair a tricky gas leak on a pipe located inside an exterior wall.
Technician Mr. Brian Joseph did a wonderful job! He was on-time and completed all the tasks without additional help. Very satisfied with work.
Install sink, vanity and connect to waterline in the bathroomWhen the plumber left we saw the way work was performed was all showing with different pipes not tidily done, although it’s working but we were not impressed with the untidy work under the sink, specially with a open vanity stand. They are overpriced but we didn’t argue as we were expecting better workmanship. Disappointed
I discovered that there was a slow leaking pipe in my garage that I figured had bust and needed to be repaired. Jeremy came by to give me a quote and discovered that the leak was coming from a nail that was drivin into my pipe by the homebuilders. Jeremy's honesty saved me money in repairs and he even recommended higher quality materials that would help me financially in the long-term. I really appreciate that young man
Skyler is a true professional and does a wonderful job. He is pleasant kind smart and absolutely loves his job. You can see it in the quality of care and how he works with customers that being us. If I had a company that could use him I would hire him.
Bettina Hernandez
a year ago
The technician that came in the afternoon after hours had to correct a mistake made by a technician that came that morning to do the twice a year service. Unfortunately he made a mistake, I am sure unwillingly but worrisome for us, the emergency technician was able to fix the problem. He was very profesional and knowledgeable.
Debbie Campbell
3 years ago
We highly recommend Ricardo with Village Plumbing, Air & Appliance. Ricardo diagnosed the problem with our dryer quickly. He located the part needed, went and got it in a timely manner and repaired our dryer in no time. Very friendly, nice, knowledgeable technician.We know who too call next time and will share our great customer service with those we know. Also, the very nice lady(sorry I don't remember her name) that scheduled our appointment is wonderful and so nice. We are highly impressed with this great company. Very happy, satisfied, pleased customers. We give them a 5 star rating!!!!?
Richard Schenke
a year ago
Washing machine drain was stopped. Fix required digging under slab. Major $$ but done well and relatively quick for a big job. They ran camera and snake after repair before filling the hole. Dig crew removed all excess dirt.
Dennis Mathis Jr was very knowledgeable and he did a great job explaining everything to me. He is a asset to your brand.
First, Village Plumbing & Air really came through in a jam over the Thanksgiving holiday weekend. They sent someone out same day, and the issue was resolved same day.Second, Edwin (the Village plumber) was great! He was very professional, kind, and knowledgeable. He took the time to explain the issue and answered all my questions. He even knew how to handle the strange quirks in our 95 year old home.I will definitely be leaning on Village Plumbing & Air for my future plumbing needs!
Leonardo was on time and helped me correct the home repair I couldn't complete. He was polite and finished work ahead of schedule. Great new toilet and the sink drains are flowing well.
He was prompt, courteous, knowledgeable, and competent. He fixed the toilets (they were wobbling on the floor) with the lowest cost effective solution (tightening the mounting bolts). We are quite satisfied.Lee and Linda Norris
Marie O neill
3 years ago
Jason was excellent he did a fantastic job. He was very pleasant. I got a call a half hr before he arrived and was in good time. He fixed our toilet which has been making a hissing sound for the last few weeks and sorted out our taps that were loose. Village Plumbing are very lucky to have Jason as an employee. If I ever have a problem again I will ask for him personally to come out. Thanks again Jason You are the best. Very happy customer.
Katie Saguilla
a year ago
Jimmie Sabala was professional and courteous of our home. He explained everything he found to and went over all of our options in detail. He answered all the questions I had and was very knowledgeable of our issue . We will definitely be recommending village plumbing and air to our friends and family and we definitely recommend you ask for Jimmie Sabala!
Tammy Chambers
11 months ago
I appreciated the pictures that were sent afterwards explaining every bit of the procces along with the cost. In addition, I want to say that Sheldon went over and above to answer all our questions regarding the previous system and new one. Thank you.
I am so happy with the service I received with tech Richy I will be using them again. And thank you for Sheldon Carr helping me go further with help I need. Village Plumbing & Air thank you .
rey rodriguez
8 months ago
Mr.Jason was personable, thorough, informative, knowledgeable and professional. Appreciated his candor when discussing issues with the AC system.
Jimmie Sabala was professional and carefully explained work to be performed and provided alternatives. He also explained pricing alternatives. Great person to work with.
Laurie Schneider
7 months ago
Good but didn't clean up the fallen insulation. Didn't put the thermostat back to normal. Found trash from filer wrappings and empty water bottles. They need to clean up after the job
I
sherri stcyr
5 months ago
The Tech Bryce was excellent !! Very friendly, professional and knowledgeable .
Tatiana Boudennaia
3 years ago
It was great experience with Shawn Hampton, who took his time not only to evaluate the problem, but to show and explain what was going on. He was extremely helpful to professionally make the best decision on how to solve our problem. Highly professional, caring, very pleasant. Protected the working area. Reasonable price. Highly recommend.
Had great experience with Village Plumbing and Air. Same day appointment. One for A/C and one for toilet. Toilet fixed quickly and responsibly. A/C diagnosis will require comparison shopping! Very professional office person and both professional service people! Very pleased I called them!
Scott Spears saved Village Plumbing. He is the only person I will let into my house to take care of my A/C and heating. He was great and He has our complete trust.
Jeffrey Johnstone
2 years ago
Scott took out my old tank water heater and replaced it with an excellent Navien tankless model. He did an excellent job and went above and beyond to make sure everything was perfect. I am very happy with the product and the installation. He also explained all the features and how to use so that I could understand. Very happy and now have endless hot water.
Daniel Robert
5 months ago
Very professional and worked to keep my home clean. Thank you very much.
Shakendrea Hewitt
3 years ago
Well let’s start with me calling the office. I was helped to get an appointment set up for my mom. They walked me through the process and contacted her immediately upon hanging up with me to set up an appointment. The service guy Wayne, called my mom and asked if they could come earlier so that if she agreed to hirer them they could do the service and she wouldn’t have to wait until the evening. She agreed. They were there on time looked at the hot water heater, explained to my mom her two options and just were very professional. The work they did was wonderful. They cleaned up area and just took great care of my mom. Great customer service. Nice friendly and helpful.
thomas simmons
5 months ago
Jason was very knowledgeable and made it easy to understand what was going on.
Dianne Clark
7 months ago
Soufiane did a great job also informed me of product that’s I needed for my unit that I didn’t know I needed to protect my unit for years to come
Was on time. Dressed professionally, and well-groomed. Had good speaking skills, and explained steps. Worked hard to repair pipes without further damage. Good attitude. Would trust Leonardo with any and all of my plumbing needs. Y'all keep up the good work.
John J. Worthen
a year ago
Another great experience with Village plumbing and air. David was very professional on time, and offered great advice on how to take care of our water heater.
Soufiane did an excellent job and extremely knowledgeable! He was very quick to find the issue and knew immediately how to resolve it. I will absolutely be calling him for any future services we might need.
Herculano delgado
a year ago
My experience has to do with their Emergency Services -- I called for a plumbing issue with my AC unit; the person who took the call had me repeat a lot of the details, but i made it clear that I needed a plumber, she explained that the emergency service was $175 which I agreed to pay .When the tech showed up, he informed me that he was AC tech and not a plumber and I still had to pay the $175, which I did. He told me that he would note that I needed a plumber, so hopefully I will get a plumber today.
Irhene Williams
3 months ago
Skylar was very good and explained everything very well.
Rachel Rippey
6 months ago
Edwin was very thorough and professional. Nice to my barking dog too?
The plumber was very knowledgeable and was able diagnose the root cause of the leak. However the work done was very expensive.
Joan Agumanu
3 months ago
Jose was on time, very professional and helpful. Thank you
Henry Sobczak
2 months ago
Great experience, will definitely use again.
Jeremy and Owen answered all my questions about the water heater including maintenance on it. They were both professional, efficient and informative. I will continue to call them for any questions or concerns with our plumbing when needed.
John Bergeron
5 months ago
Nathan was very knowledgeable, efficient, and thorough in the service and explanation of service
Frances Campbell-Hunt
2 years ago
Jose de Luna arrived on time, used a mask and put on shoe covers, was very polite and efficient. Gave me an update on my HVAC system and its useful life and made recommendations for the future. I would use him and Village again. Very happy with my tune-up service.
Brandon Holloway did a great job. Very professional. Retrieved my sons ear pod from the bathroom sink in minutes. Pricing was reasonable. We live in a “nice area” and people sometimes try to gouge us.... he did not. I appreciate fair pricing. Would use him again in the future! Thanks village plumbers for sending one of your best!
Sarah Stuckey
2 years ago
They were suppose to replace the drip pan and put in a drain line on the heating system. Came out and was here for at most a total of 20 minutes. Told me they had finished everything but had broken off an existing drain line and would have to order one and would come back Monday morning, tomorrow to finish it but nothing would interfere with the operation of the system. However, they wanted me pay a bill for over $1,600.00 dollars. I told him that the day before they had called and wanted to us to pay $1,300.00 for for the service they had to do the next day and would not come out if I am didn't give them my C.C. I gave him my card. After leaving, I went up into the attic to see what was done. From what I could tell, nothing had been done and one of the drain lines that they had put into the house was just laying on the floor by and not connected to anything. After my husband arrived home, I asked him to go up and check. After looking we decided that on Monday we were going to make them explain everything to us. Today the temperature go tether warm and we were going to turn the a/c unit oninlyvto discover that nothing worked. Please call us tomorrow and tell us what you intend to do. A very unhappy customer.
Lynette Philip
a year ago
It was an absolute pleasure. Very professional and personable. I will never use anyone but Village Plumbing again. They are the BEST!
Soufiane is an excellent technician. He was on time, very professional, and kind. He went above and beyond helping us to make sure our AC system is working properly before the hot months roll in. He answered all my questions and explained the situation very well. If you need a great technician then he is your guy!
Kevin and I have always had a wonderful experience with Village Plumbing! Today we were notified of a possible leak. I called and talked to Karen who was so helpful and even tried a few things I could check to save an unnecessary service visit and if a coupon was available for me to use when that didn’t work. Then Stephanie called within 30 minutes to set up an appointment and had someone at our house today within 1 hour! I was sent a text with my technician’s name and a picture too. Then Leo arrived and was extremely friendly, helpful, knowledgeable and efficient. I highly recommend Village Plumbing. They are all so courteous, informative, knowledgeable and prompt. I have been extremely happy with their service every time, especially when it’s urgent to get an appointment quickly like a possible leak. Village Plumbing from the initial call to the service is excellent!
Called today and serviced leak outside. Always get great service from Village Plumbing and Air. Their a quality company with highly trained staff.
My experience with Village Plumbing was excellent from setting the appointment till the end of the job. Very nice and professional staff from top to bottom. Wayne, the plumber sent to my house, was friendly and clearly an expert when it comes to finding an issue and resolving it. Great customer service all the way around. I’ll be using Village Plumbing again in the future (even though I hope I never need to), and I highly recommend using this company if you want the job done right!
Amy Rizkallah
3 years ago
This company has the best customer service! I thought I needed a follow-up workup because my tub was acting up. It turns out it was just a knob that had been accidentally turned. Justin was so awesome about the whole thing. Not only had they fixed my tub and my sink but he also kindly, efficiently, and professionally handled my follow-up call. I highly recommend their services!
The most expensive plumber I’ve ever used. They wanted to charge me $600+ for a simple snake job to unclog bathroom drain. I needed it done quick so negotiated it down to $300. Don’t use them unless you have extra money to spare.
John Heffernan
8 months ago
These guys were great; highly professional, knowledgeable and they stuck by their quote even when there was a little extra work.
Miguel installed my water main and done an exceptional job. We are very satisfied with his work.
Give that man A High Five! He deserves it.
Beverly Fischer
3 years ago
When my toilet backed up into the bathtub the day after Christmas, I was dreading what might be a very expensive plumbing repair. So, I was pleased when Edwin took time to assess the situation rather than immediately attempt selling me expensive services I didn't need. He was extremely courteous, respectful of my property, and surprised me by cleaning the affected fixtures before he left. I'm so satisfied with the quality of his workt and the reasonable cost that I joined The Village Plumbing family.
No complaints on HVAC service today. Only complaint was the plumber I had scheduled a week in advance was a no show and had to reschedule at end of day because they either over booked plumber or whatever the reason. Now I have to waste another day for rescheduled maintenance.
The technician Kendrick Rollins was very professional and did a great work. I’m very pleased with the service.Definitely recommend.
Stayed to ensure all repairs were made correctly. Offered suggestions to keep us comfortable and explained how to reboot systems in case we had another event.Class A service.Joe
jd richardson
4 weeks ago
They were courteous and professional. Explained things I did not understand. Took the time to address my concerns of my new system.
We had our semiannual system check today. Scott was very friendly, knowledgeable, professional and honest. We highly recommend Village Plumbing and Scott.
Yvonne Stricklen
6 months ago
Gas leak repair. Technician - DeWayne was wonderful - found leak and fixed quickly.
I had my maintenance done by Soufiane today and he was very professional. He replaced all my filters and his work ethics was very professional. He made me feel comfortable that my AC system was checked very well.
Soufiane was very helpful and kind! He explains things very well. He’s helped us before and we’re happy to have him as our tech again!
Karin Gonzalez
a year ago
We called Village Plumbing to repair our Lennox AC. They were very professional, honest, and provided an outstanding technical service. Thanks to them, we were able to get our part replaced quickly even though the part was backordered. I highly recommend them!
Ralph Parrott
10 months ago
I am extremely happy with Bobby and the service I received. Although my unit cannot be repaired, Bobby came out multiple times and tried multiple things to repair what turns out to be unrepairable. I will continue to always call this company for any service I need.
My technician Brandon was wonderful to work with and very informative. Great company to work with and we will definitely use again if the need arises.
Daniel was very knowledgeable and friendly. After the work, he even stays to give us more advice on how to protect our sink from getting clogged up again. We are very satisfied and will definitely ask for his help again in the future.
Marvie Oracion
a year ago
Tommy was very professional and informative. He answered all of our questions and was very detailed. He's very kind and friendly. My husband and I will continue to use their services going forward.
John could not fix the problem with the equipment he had, but immediately rescheduled me for a second appointment, and was very professional.
And on the second visit, Jimmie totally fixed the problem! Thank you Village Plumbing!
I've had great experiences with Village. Their staff is friendly, and I like that they send you a picture of the technician ahead of time. Most recently I had to reschedule when the technician showed up because of a sleeping 6 month old, and Geoff was very understanding and didn't make me feel bad for the late cancellation, even though he was already at the house.
Aurora van Uchelen
7 months ago
Best plumbing service I ever had, Brandon H was efficient, informative went through all the steps necessary fast and left everything clean when he left.
Richard Exley
10 months ago
Had a scheduling glitch but showed up the next morning and fixed the problem. Explained everything in excellent detail and what to do to prevent it and also fix it if it happens again. Very pleased with these guys -
Service is good, but too expensive. I paid $289 to install lift & turn kit, which only cost about $20-30 to buy. I was also quoted $1,028 to pull & reset a toilet plus changing out the internal components. So, I opted to get a new toilet installed instead for $689 (for a Koehler Cimarron Toilet). It would have been $899 if I go with a Toto Drake II Toilet, which was the original quote.
Village Plumbing is the most unprofessional company. I initially had a good experience the first time they were at my house. However this time was the exact opposite.The tech that was at my house yesterday was beyond rude. He had a terrible attitude. I told him I just wanted to fix the pipe and not to replace 2 hot water heaters. For a piece of pipe and less than hour work was over $600. The tech got mad at me because I would not agree to all the other work. He was extremely pushy. He said- “ok taking the bandaid route I see”. I said excuse me? I then reminded him that even though yes I could afford all of the “alleged repairs” he said I needed. That was not the point. What about people that cannot afford it and that struggled to come up with the $600? Shaming them by saying “Going the bandaid route”. It’s beyond unprofessional. Not to mention his level of drama. Telling me my hot water heater would blow through my roof. Really?! Little dramatic considering with the ones I have that isn’t posible. The sad thing is his crazy sales pitch has clearly worked on people before. So for that reason I am telling anyone and everyone. Do NOT use them!!
R.J. Wangerin
9 months ago
Jimmie S. and Scott G. arrived early. They were professional, polite and thorough. Overall a great experience.
Just got a quote. David was very helpful and knowledgeable. I will decide within next couple of daysNot happy with digging team hitting gas line. Gas line should have been located before digging. Had to have gas company repair line before finishing digging.
The techs and Quality Control personnel I loved. BUT BEWARE, when you request service the first person you meet is a salesman trying to push a water filtration system instead of focusing on the plumbing issue you called about. He also suggested a new water heater because ours was going out. It was not. I had someone I trusted look at it afterward. I would have been ok discussing a filtration system if they had discussed my plumbing issues first and then asked if we were interested in discussing the water filtration. We did purchase a system, but after some research we realized we paid way over the average cost. I have terminal cancer so it is beneficial, but very costly. They addessed the filtration system first and I had to call and request speaking with management in order to have someone address my plumbing issues. In the end my issues are being resolved and like I said techs and quality control were great. Dispatch or customer service is horrible and uninformed. It is very chaotic.
Had a plumbing inspection done by a guy named Remi Gomez this guy was the best. He took the time to explain everything he did. Gave me a whole new respect for Village Plumbing...
Scott Gomez of Village Plumbing provided great service! We just moved into a house that has lots of issues, plumbing and otherwise. Scott checked on all my plumbing concerns and gave me straight answers about what needs fixing and what doesn't. His work was quick and neat. I am glad he told me about the Village membership, I have peace of mind knowing that the 3 inspections are included yearly and will continue to provide peace of mind for years to come!
Adrienne Allie
3 years ago
Scott was on time, personable and professional. He explained our options and scheduled our new water heater install for the very next day. We are very pleased with both him and the customer service provided by the entire team.
Soufiane did a fantastic job working on our a/c unit draining. I've had several a/c companies come over the years but still run into same issues. He addressed all of them in one visit. Highly recommended.
Their guys just left my house after the most ridiculous bid I have ever received for any work in the 15 years I have been in remodeling. $350 to unclog a drain. Another $350 to replace a faulty faucet cartridge.Hahahahahahaha, if you don't care about money at all I bet they do pretty good work. Their employees were very friendly and professional. But these are the most ridiculous prices I have seen and I have used almost all big reputable companies in Houston.Update: I never requested your diagnosis fee be refunded nor was any “diagnosis” needed. I agreed to the Dispatch fee to have you out to bid on a sump pump installation. My kitchen sink happened to clog the night before Village was scheduled to give the sump pump bid so I asked them to give me a bid on that as well as my kids bath faucet dripping which needed a new cartridge. Again no diagnosis needed as I told your guys what the issues were. Your bids were simply crazy high. I wrote the review so people who are not remodeling professionals know to beware about your bids being astronomically high for the most basic of tasks. Your company not the techs (which were very nice) gave that bid.
The pricing is a little expensive but the scheduling is timely and that’s important when you have a plumbing issue. Paris was our technician this morning and he did an excellent job diagnosing the problem and made sure that he left our bathroom neat and clean after performing the work.Paris came out for a recheck on previous work and made a little adjustment and all is good. Super friendly technician who is very willing to address all of my concerns.Today Remi performed a water leak detection and repaired the leak. He offered discounts to help with the pricing and also helped by providing a referral for water and mold remediation. We are pleased with the work and will request him the next time we schedule a plumbing service.
Tried in April to get an appointment for spring check of AC system. Had to purchase their plan for $99. Then couldn’t get an appointment till 7/28. Then a couple of days before the schedule appointment they changed it to 7/26. Late that morning called and they indicated that they would be there between the time I called to 6 p.m. An hour later they called and asked if something was wrong with my AC. I told them no, just a check up. Then I was told I would be rescheduled for August. At that point I cancelled my service request and request cancel of my contract (which I had prepaid $99) and further request that it be refunded since they did not deliver on their service. I was told it would be refunded in a week. We will see.
Pam Whitaker
2 months ago
The technician was very pleasant and attentive to the problem area. The one area of concern is that I now have a slight faucet drip in the kitchen sink.
Patrice Kight
5 months ago
Roel Flores patient explained everything well Curtiss would recommend to family and friends.
Kimberly Sterling
3 years ago
We have used Village Plumbing & Air for many years and they're going from good to great. I can't say enough good things about our most recent experience even though it led to the replacement of two heating systems Jaston Hendrix did an excellent job diagnosing the issues and identifying the best solution, and the installation team was thorough, polite, and did a great job throughout. We were really happy with the whole experience!
Daniel Pearson
8 months ago
Edwin and his team installed a new water heater at my house. He was on time, professional, and did great work.
Lacey Cortez
7 months ago
Leonard was my technician and he did a great job. Very friendly and informative.
Great guy and employee !! Turns out we have the worst luck at the moment with drain pipe damage but luckily you guys send Jason to find out the issue right away. Jason informed us of the repairs that have to be done now and explained how this situation could of happened. You’re very lucky to have a knowledgeable and great employee like him. Thank you guys for coming out and for that affordable drain pipe special you have at the moment. Really do appreciate it .
Robert Goldsworthy
10 months ago
Noe, was extremely professional and knowledgeable. Was a welcome change from past companies personnel. Look fwd to him working on our install/service to follow.
Lindsay Botsford
3 years ago
Responsive, and kept me up to date on arrival time. Email in advance with picture of plumber was helpful. They were courteous, clean, and spent time explaining what was done in layman's terms. Although the price of these repairs is always more than I would want, they made me comfortable with the quality of the work and guaranteed it which made me feel like I got good value for the cost.
Dennis Gordon
8 months ago
Very nice and professional knowledgeable had a wonderful time while he was here doing the installation did a very good job
Stephen Olson
6 months ago
Connor was terrific…very professional and nice and explained everything to me throughly.
Update:5/11/21: Update:I am not sure how anyone rates this company a 5 stars, especially if you have their service plan! Technically the honor it because they will eventually get to you, but not when scheduled, even if you schedule more than a month ago. I have hadvthe sane repeated problem with Village. They take over a month to schedule, then cancel the day before. This is the third time this has happened! How is it ever time I have an appointment, there is a company wide shortage of personnel that just came up the day before and everyone is urgently calling !!!!! The lies are too much. I was basically told that there are people whose calls are more important than mine and they needed to be serviced first. I have waited for over 1month! If that is the case, give me a refund!!! They didn't like that suggestion, nor did they want to transfer me to someone else who could assist me. I know the calls are outsourced to a answering service that are told what is say and do. They were more than happy to quickly take the service fee upfront. I am going to corporate to see what I can do later this week.I will never, ever use them again! Plus, they are too expensive for any repairs!!!11/2000 I had an appointment for a heater tune up scheduled. I was called the day of the appointment to say that my appointment needed to be rescheduled next month, in December. I made this appointment in October and allocated that time frame from my schedule. I called them back to let them know this is unacceptable because I wanted the tune up before it gets cold & that time had been set aside to accommodate the tune up. Someone from dispatch was suppose to call me back. I called three more times and sent an email. I am still waiting on a call back. This service was pre paid. Is this how Village works? Take your appointment and money, then push you off and not return your calls. Don't use them for their tune ups!!
Scott figured out in 10 minutes what was wrong when other companies took 1-3 hours to diagnose with our AC unit. Very friendly and efficient. He took the time to explain in simple terms what happened and what needed to be fixed. I immediately signed up then to their maintenance plan.
Jeremy is very professional, astute skills in plumping, punctual and pricing is very responsible. I highly recommend this business for any of your plumbing needs. You will not be disappointed.
Very professional work. Good communication even when issues arise. Jeremy was always polite and helpful and did a great job.
We had a great experience with Village Plumbing & Air. Scheduling was a breeze and they really showed urgency given that I had a very pregnant wife at home. Text and phone call Notification of when they were headed our way was really helpful. You even got a text with the picture name and reviews of the technician coming. Bryan was the technician and he was excellent both in his technical proficiency and his customer service. I was so pleased with the service that i signed up for an annual service membership.
mary starkovich
a year ago
Jose Narvaez came out for our a/c inspection.
He was prompt, thorough and very pleasant. Would use him again.
Soufiane was amazing! He did a great job and was very professional! Village is very lucky to have him. Thank you!
Scott came to my house with appropriateness and professionalism. After a few minutes talking with him, I felt I could trust him in my house alone with the key and leave for work. He figured my AC matter within 30 minutes and gave me options to help. I am also impressed how the company sends a picture and bio of the technician they are sending to you. I recommend this company and Scott. Thank you, Scott, for your support and professionalism.
Roel Flores the HVAC Technician was fantastic very professional gave me good advice on how to maintain my A/C and I will request him in the future.
Soufiane helped to review the AC set up. He did a fantastic job and examined all aspects in detail. Was very professional and helpful during the entire process
Albert Papazoni Jr
a year ago
Tyler Williams was great!Tyler addressed all our immediate issues.Fixed the problem timely.First time using Village Plumbing, and would recommend them.I stand by my previous rating of 5 stars for plumbing only!If you are looking for A/C work,stay far far away from these guys. Initially, i was going to blow off the terrible service call vy Jeff, but after reading numerous reviews on NextDoor. Where other neighbors had similar complaints and worse than my experience.Jeff came out to do an annual service call on A/C. He inspected very little. He was driven to sell a new systems for $7,500 and an additional$899 for duct. Leaning.Systems was working prior to Jeff's arrival. Within hours the system stopped cooling. Called another company and their technician claimed someone tampered with unit.Thanks for nothing Jeff#!
Sonya n Brian Jones
4 years ago
I called and was unsure of the special, they not only told me about the special I called about but informed me of a better special that fit my needs. I arranged for A/C and plumbing inspection to be done and both technicians arrived same day.Tommy V my plumbing tech arrived first, he was very professional and informative. He was thorough with his inspection and was able to answer all my questions. He also explained best case & worst case scenarios and gave me quotes for the work needed.My second technician for A/C arrived Charles P, and the transition was seamless, he was just as professional and informative as Tommy, I appreciate his honesty about my equipment and things to look for until my next inspection.
False commercial ad for special deal. Estimated cost or quote is extremely high for type of service. You are stuck to go ahead or pay service call fee. I will not recommend.TV ad said it was a flat fee of $149 to unclog kitchen sink. When they came, they said the deal is only for main line for a whole house main drain service. Then, I got a quote for $599 for 100' snake or $799 for the camera snake.I said NO and coff up $59.95 for a service call. What a waste of time and money! :(GO and rent a machine from HD... way better and cheaper.
Village Plumbing was very professional, promptly responded and followed up on maintenance and repair agreements for our AC and plumbing. We changed from another provider who did not honor our annual maintenance agreements. It was a pleasure to actually have a company do what they say they are going to do!
Stephanie Griffin
2 years ago
Jose was very nice and explained what was wrong and how to prevent future issues with our AC unit.11/5/19: Charles did a great job. We realized he forgot to check one other pipe but he came right back and fixed that too. I highly recommend this company!02/12/20: Jose was professional as always! He explains everything and offers solutions.6/5/20: Jose was great. Professional and helpful as always. Our go to guy!
My service tech was fantastic. He was very knowledgeable and skilled at troubling the issue with my air conditioner. He also made sure that all the energy was isolated away from the wires he was testing which made me feel comfortable he could do the job safely
Corine Williams
a year ago
Dennis Mathis brought me pictures to demonstrate his findings that I needed to replace a board that was not functioning properly, and coils that were leaking. He also showed me how parts warranty would decrease my cost. I felt confident that his assessment was in my best interest.
Village Plumbing came out and fixed a broken pipe this morning. I had been without water all week due to the winter storm and they were the only company to respond to my messages. Excellent work and very professional crew! Highly recommend.
Bryan was great!! He was professional and was able to locate what our issue was and provide a diagnosis. I have used Village Plumbing in the past and there service has always been consistent. I recommend them to anyone who is in need of plumbing and AC service you will not be disappointed.
Leo was very professional and friendly. Great job.
Julie Dhanani
9 months ago
We've gotten good information on the options. All our questions answered. We feel confident that we'll be able to make the right decision about the work we want done.
We had a clogged kitchen drain. Justin came out and cleared it then recommended they send someone out to put a camera down the line since we have old galvanized metal pipes. This cost was included in the drain clean service. John came out to do that service. Fortunately he did not find anything wrong but did make several helpful maintenance recommendations.
Barbara Triche
3 years ago
We have been very happy with Village Plumbing. All of the employees we have spoken to are very friendly, helpful, and accommodating. Wayne has come to our home on a number of occasions and is one of the best. In fact, all of the guys are great! They are honest, straightforward, and take good care of their customers. We are very satisfied with Village Plumbing.
I heard about VP&A while watching KPRC news so I gave them a call. The technician, Soufiane Tabsart, did a great job explaining things to me so I could understand. He told me services I needed and services that could wait a few months. He ended up installing a UV light in the attic. He gave me a good deal and signed me up for a maintenance membership. He was also very professional and efficient... Took less than one hour. I am glad I called Village Plumbing & Air. I finally found an AC company I liked.
Jonathan Lietzke
4 years ago
Scott from Village Plumbing & Air, did an excellent job replacing my water heater, I had to work, my wife was home, she was fully informed and felt comfortable with the work going on. It was nice that it was so easy and stress free. I got home and everything looks wonderful, all piping and everything very clean and neat. The price was exactly what they quoted. A completely positive experience from start to finish.
Lee Ann Foulger
6 months ago
Skylar Barron did an excellent job of checking our HVAC and getting it ready for winter. Very nice young man and good service experience.
Bobby did an excellent job very professional on time very thorough
Margaret Morgan-Erb
3 months ago
Connor Little was polite, friendly and professional.
Sheela Peters
3 years ago
John replace our water heater. He was very diligent and was very knowledgeable. He had the same level of enthusiasm when he gave my options to the time he completed the work. I would highly recommend John and all the technicians that work for Village Plumbing and Air for all your plumbing needs.ThanksSheela Peters
These people are amazing! Got an introductory text message well before the tech arrived as well as a friendly call confirming everything. The tech was Jason and he arrived right when they said he would arrive and was extremely professional and very friendly. Having a house full of company tomorrow and they kind of saved the holiday for us! Highly recommend!!
I had Jose come to check my heating system. He was on time. He did his work. He explained to me that everything was fine with my system. He even tried to be friends with my yappy,Lola!Village Plumbing has always sent competent employees. I have a maintenance agreement with them. It is a relief knowing my heating and air conditioning system are working properly!
Julien Roubaud
3 years ago
Scott and Brandon did a great job. They came out right away for what was initially a water heater job, but really went the extra mile and fixed two toilets as well. They were polite, knowledgeable, and hard working. I would recommend both Scott and Brandon and Village Plumbing and I would definitely call them back for my own home.
Russ Fabiani
7 months ago
Harley Davis came out and did a terrific job.
Very knowledgeable & professional
Thomas Jaber
4 months ago
Excellent and efficient service, as always! Thank you! Tom Jaber
This was a virtual leak detection & consult. This feature is very beneficial, & reassuring, especially in light of this current chaotic storm situation. Under such circumstances, plumbers are able to assess & suggest until a remedy can be provided. Nick Bouza mastered this service both professionally and courteously. I am most appreciative of Nick’s skills and the outstanding customer service he provided. Joyce P
We had a very bad experienced with Village Plumbing and Air’s service.My house kitchen drainage is working fine, because Village Plumbing & Air had a special drainage promotion, therefore we had Village Plumbing & Air come, paid and performed a maintenance service. Village Plumbing & Air Technician come with a 50 ft plumber snake, after he run several times and my kitchen sink was completed clogged (full of water, do not drained). He recommended us to schedule for a power drainage service (it cost $400 +). We are very upset and I made a big mistake that I should stay with John Moore Services. Therefore, I had John Moore Service come next day, after 15 minutes of regular drainage service (not a power drainage service) and my sink is working fine. Overall, the matter was Village Plumbing & Air don’t have a right equipment to perform the service, made the matter getting worst, advised for a more costly procedure and still made us to paid for the service.
Karen Plager
9 months ago
We've been using Village Plumbing for over 20 years. Great technicians and wonderful service every time. Kenny came out today, and he was friendly and very helpful.
Remi did a great job. Listened to what we needed, reviewed the issues and provided a accurate assessment of the repairs necessary.
We would like to thank Amanda at the Village Plumbing showroom in helping us find a beautiful replacement for our kitchen faucet and for scheduling an appointment to install it today. David was great and professional. He found a couple other issues that were fixed as well. Thank you guys a bunch!!!
natalie hightower
10 months ago
Soufiane did a great job and was very quick. He was in and out! He cleaned the outside units which was super helpful.
Kevin Johnson
6 months ago
Great job very fast and experienced in what he did. Love the dedication and knowledge of his work.
Similar Items
Mercury Construction & Demolition Company
CLV SOLUCIONES INTEGRALES EIRL
