I'm conflicted writing this review. My initial experience with them was wonderful. We bought a built-in wall microwave and contacted M&R to install it and Robert came out on Sat 6/26. The trim kit we that had to buy separately (because apparently built-in microwaves are like Apple products; you end up paying double the price for accessories) did not fit the microwave correctly. Robert went ahead and installed the microwave in the wall so we could at least use it. He directed us to a website in which we could order a custom trim kit to fit the space and helped me take the measurements needed. He told me that when the trim kit came in to give him a call and he'd come out within a day at no charge to install it. He even fixed a minor issue with our refrigerator door for us. We were extremely impressed with the help he had given us. We happily paid him and thought we'd found a great business to call on for future needs.Here's where it goes downhill. The trim kit came in on Friday 7/9 in the afternoon. I called Robert to let him know we received it. It was late in the day and he said he couldn't make it out until Monday. No problem. Monday comes around. No call, no show. I call him Tuesday morning. He said was was in another area of town but he'd try to come that afternoon and if he couldn't then definitely he'd come on Wednesday. That's fine. Houston is a large city and I can understand the logistics of trying to cover a large service area. No call, no show the rest of the day. No call through the noon hour on Wednesday to let me know when he's coming. At this point I'm starting to get skeptical of his intentions. I call him on Wednesday afternoon to ask him when he thought he'd be able to be here to install then trim kit. He puts me off again and says it'd be Thursday (today as I write this). So I straight up ask him if he's planning to come back and he hangs up on me.It's hard for me to resolve the terrific service we received on the day that we paid Robert with the repeated snubs I received for something that he said he'd do for us to complete the job with no further charge. Then again, maybe it shouldn't be hard to figure that out. In any case, I'm disabled due to a neck injury and it's difficult to impossible for me to do these kinds of things myself. So now I'm left with the option of finding another business (and paying another service fee) to finish the job. No matter how fantastic the initial service was, Robert's treatment of me afterward is unacceptable and therefore I cannot recommend this business to anyone.
