Matthew Ramberg
2 years ago
Due to recent extreme Texas weather, we had what we believed to be a burst or leaking pipe (wet drywall in master bath, combined with very low pressure in nearby shower heads). Two people recommended Ingram Plumbing Services, so we reached out. Not only were they quick to respond to our inquiry, they gave us good advice about waiting until things were thawed to make sure we caught all issues. No other company recommended this, and it seems like common sense when you think about it.
Anyways, our tech, Joshua, came out and spent 2.5-3 hours looking for and confirming we have no leak. He checked crawl spaces, pressure, looked at every area of the house and found no evidence of a leaking pipe (other than the wet drywall). To make absolutely sure I didn't think he was taking me for a ride, Joshua took me out to the meter at the street and we waited for the analog gauge to move... It didn't at all. No evidence of a leak. So to investigate further, he climbed up on our fence to take a look at our roof line near the master shower and we noticed a vent where snow could fall in if it piled up. Sure enough, we confirmed the insulation below this vent was wet. But we solved this without cutting into the drywall (which we appreciated!).
Roofing isn't plumbing, so he never overstepped and only suggested we consider having someone look into solutions for it, which I appreciated. Throughout this whole tour of the house and plumbing, Joshua made sure I was familiar with other areas including how to turn water off at the street (I only knew of our master shut off in the garage), certain things to watch out for with our outdoor vacuum breakers, and even issues he'd seen with our Moen faucets. Ingram was already a cheaper than expected, and the money we did spend was well worth all the lessons we learned.
Will definitely use again.