Chrome Heating & Air Conditioning

Almost Nine Thousand dollars... not 900, not 90... $9,000!!!!! and a year later it's not cooling. It's almost 90 degrees in my home right now!! I shouldn't have to call. I shouldn't have to worry. Sure, things happen and it can get crazy, but honestly, what would you do? How would you feel? How would you react? On their end, why can't someone come out and fix something that could possibly be an emergency? On the freaking-hot-bright side of life, I grew up without A/C in S Texas, so those moments prepared me for this. And the receptionist is pretty cool too. She's very nice.

He was very helpful and knowledgeable. explained every step and why it was necessary.

Josh was prompt, very courteous and thorough. He did a wonderful job and completed it quickly. I really appreciate his work!

On time. Did not stay too long

I do not recommend this company to anyone. They technician that came to us didn't give us a diagnostic nor even a correct assessment of the issue. As soon as I paid $322 that didn't even fix the problem, he left. Soon after, I realized he left some wires exposed so I called the company and asked them to send someone to fix the mess he left. The same technician came back visibly upset and with an attitude. Very rude! Unfortunately, I cannot give them a good review due to me loosing $300+ with them.

Excellent service, Nick had our system up and running again in record time!

John did a good job!! He was punctual, answered our questions, and made some recommendations for extending our system's performance that we are considering.

Our technician, John, was on-time and did a fine job. He was courteous and respected social distancing. I would certainly use Chrome again.

Nick Shain serviced our ailing AC unit last year and I was very pleased with his service and level of professionalism. When our unit needed servicing again, I was pleased that he was available to take the call. Once again, I was impressed with his professionalism. In TX, having a trusted HVAC repair technician is as valuable as having a trusted auto mechanic. I trust Nick and will continue to use his services.

Abel was awesome and professional, has so much knowledge and great customer service! Thanks Abel, looking forward to purchasing a new unit.

Emergency heat not working during recent cold spell. Josh quickly determined a programing error on the air handler and now all three heat strips are functional. Great job.

Thank you for good inspection and report on my Lennox HVAC system

Nathan was on time. Explained everything in detail. Gave me options. Was courteous and friendly. Well satisfied with service.

One call was all that was needed to understand how these people are. Not value for money!

These guys were thorough, courteous, and were on time. . . Thanks!

Dalvin appeared on time, explained the purpose of the inspection, and began his inspection.

He completed his examination within 40 minutes and came inside to review the results with me. After his review he answered my questions fully and asked me to review the paperwork.

His examination, explanations, and punctual arrival made this one the most pleasant service calls I can remember.

I highly recommend Chrome Heating and Air Conditioning with any Heating and Air Conditioning

Excellent. Thank you.

I hired Chrome Heating and Air Conditioning in 2019 to replace my residential home AC unit. The final costs to replace the AC unit was $10k plus, however for the last 2 years I been having issues with the new unit not maintaining temperature set point. I called Chrome AC and everytime they came out they added Freon to my AC unit. I asked them why the Freon keeps needing refill every few months however Chrome never answered the question. Finally on 16August2021, Chrome presented me with an estimate totalling $1900.00 to replace the evaporator coil that Chrome installed brand new a couple of years ago. So, Chrome AC company installs a bad coil evaporator and charges for it twice. Not a bad business model to get rich quickly. Certainly, not an ethical business and I do not recommend to other hard working home owners like myself.

Very satisfied 😊
Thank you Chris

Abel did an OUTSTANDING JOB! Superior customer service. Top notch.

Chrome is a solid choice. They are honest, they do a quality job and they give a fair price compared to their competitors. I would recommend giving them a call. Super fast and excellent service.

The technician Nathan was very knowledgeable with my AC issue. Chrome sends you a heads up text with your technicians picture. I would highly recommend Chrome and look forward to using them in the future.

Hired chrome to replace a Lennox Thermostat on September 21st, 2022. Visit charge of $275 was promised to be adjusted in actual work the day after but full amount 1189.30 was charged with a promise of refund. Since that day till today no refund is issued despite dozens of calls and promises from Account team. $275 is not a big amount but this unprofessional attitude is what brings a Bad Name to them despite the fact that work done was excellent. Update : A refund is issued after 6 months and 20 days. possibly after posting this review. Again, their work quality is good, but this account management is very unprofessional.

On time and very professional!

Knowledgeable and professional......thanks!

Regular check

Prompt and courteous, could not be better

John was professional and took the time to explain everything to us and give us our choices.

Good work and up front and honest

Dalvin Gonzalez was very thorough and informative. We will want him back if we need work in the future.

John came out on time and inspected my system. He was courteous, respectful, and honest. He took my health and safety as a top priority. I highly recommend Chrome Heating and John Williams.

Used them for years.

Great Customer Service!

The tech was awesome & did a great job for a great price. I would totally recommend them.

Marian Gadwell-Gunn

Technician explained the details very clearly & professionally.

Being without AC in Texas is NO FUN. Thankfully CHROME Heating and Air took care of me and having AC is like heaven. Thank you Nick and thank you Chrome Heating & Air. You Guys Rock!

Nick did a very thorough job and explained everything in simple terms!

Nathan with Chrome Heating & Air was Professional, Responsive and Knowledgeable. I will be using them every time for our Heating and Cooling needs.

Quick turnaround, easy to communicate and responsive to questions & concerns. Flexible with thermostat choice and fair on price.

The tech John was knowledgeable, friendly and and professional.

Chrome is AWESOME!!! Their workers are polite and ensure that you understand exactly what they are doing or have done. Highly recommend!

Super happy with Brycen - he was quick, knowledgeable, informative, and fixed our issue within a matter of 15 minutes.

Highly, highly recommend! Thanks so much!

As always - Nick was thorough and professional. He explained everything clearly and covered items that we needed to be aware of for future repair or replacement. Highly recommend.

Great job Nathan, you were very personable and informative. And you worked around my schedule. Thank you again!

Yet another great experience with Chrome. It’s very convenient working with a company that offers both plumbing and HVAC. This time we have a brand new Lennox mini split in my workshop AND we have hot water in the kids bathroom again! Thank you Chrome… professionals as always!

Darius is a very good guy. Patient and thorough. Chrome sounds like a good company. Will recommend

The best! Customer friendly!

Josh was very thorough and informative in the inspection of our plumbing. He informed us on how to keep our system in good working order and what to look for in case something did need to be replaced. He is our 'go to' guy for plumbing.

Aaron was a very pleasant and helpful young man. He knew his job and
was very kind when he explained I might need a new air conditioner.. He has a very nice personality and an asset to your company.

It was great

Abel was very professional, explanations clear and precise.

Very professional friendly service tech. Dispatch was awesome as well.

During recent ice storm i had problem with several my condo ,I called them even though it was after hours they showed up at my property they worked lat in subfreezing temperature and fixed the problem .the technician was extremely knowledgeable and polit .

The technician Abel was very helpful, friendly, professional and explained the problem effectively. I appreciate his service and I would recommend

Michael and his team stand behind their products and the work they do.

Darius came out today and diagnosed the issue straight away. Great work.

Brycen was so awesome and very professional. He helped educate me on my HVAC issues and how to manage my unit until we get it replaced. You won't find a better technician or company. I so appreciate their fast response and responsiveness. They keep you up to date on your appointment and when the technician is on their way out to your home. Just awesome! I would recommend Brycen and Chrome Heating & Air Conditioning to everyone. Glad I found them!!!

Our tech was on time and performed cleaning and fall checkup on our system with no problems found. Friendly, knowledgeable, professional and efficient!

Chrome Heating and Air has always been fantastic for my air conditioning service. They are very professional on time and extremely clean when they do their work. Now that they do plumbing I am having them change my water heater. The plumber has been fantastic in working with me and all of the questions I have had. He has really talked through all of my options and we will be able to have a new water heater by the end of the week. I recommend them completely.

Update: Still 5 stars! I have had some issues with my heat pump and Chrome has been excellent in working through the problems. They are upfront about what they are doing and give options if possible about ways to fix it. I never hesitate to call them and I will continue to recommend them.

prompt - courteous - very knowledgeable and efficient - also well equipped

Dalvin was very respectful, knowledgeable and directed me to the advisor that will be assisting me with a new unit

He was very good when he was at the house. However I needed him to send me an email regarding getting my thermostat fixed. It has been a week and was told I would receive the email today and as of tonight still no email

Josh did an amazing job. He was an organized and very thorough technician. He explained everything he was doing as he was working and I appreciated that very much. I'm definitely going to be calling Chrome from now on for my plumbing needs. Thanks Chrome!

The best!

Super knowledgeable. Would highly recommend this company.

Nick is incredible! So nice and intelligent!

Abel Posada came out and fixed our broken A/C.

He was very professional, prompt and communicated well.

Mr. Posada is very kind and polite person.

I would absolutely recommend him!

They responded sharply and sent the technician right away

Very professional. Trey my technician was very good. He informed me on things regarding my HVAC system. Within 4 days they had my back running and house cooling down. Thanks.

Technician very polite used Covid standards very Happy with service today. Thank You Chrome Heating and Air for taking care if your customers.

Chrome heating and Air conditioning did a great job,they fixed three broken pipes after the recent freeze in Dallas.

Abel, was very professional he got the job done and all is well and how you very Cool now in this Texas weather.

Very friendly and efficient.

I didn't get personally meet the technician but just speaking with him on the phone and the way he explained everything he did and the recommendations was satisfying.

Brycen. Was prompt, friendly, and through. Answered all my questions and efficiently completed his task leaving me quite satisfied with his work.

Trustworthy and excellent service! Highly recommend Chrome. Wished I would have used them previously as I clearly was overpaying w the large advertising competition

John Williams is very professional and friendly. I like that when I need someone out, they send the same person.

Everything was done well from start to finish!

I got Josh and Nathan to install an ac system. They were very honest with me compare to other companies. I will always recommend chrome air conditioning to friends and families
Great Job!

Little confusion with appointment set up as to maintenance vs repair. Chrome office worked with me and still made it out early enough to get me to work on time.
Abel was my technician.
He was thorough, professional and proactive.
I was not aware of a auto-draft maintenance plan offering THREE (total)maintenance checks a year for AC- Heating -Plumbing for a reasonable $12/ mo.
I was not aware Chrome had a Plumbing service !
Plus discounted pricing on any repairs and/or additional service calls.
Today, I added Algae treatment to help flow of condensation going smoothly.
This is my second time to use Chrome.
Both times I’ve experienced top-shelf techs and communication with the company.
***Two pluses:
-Careful attention to Customer and their needs- whether it’s in scheduling or repairs.
- Chrome does alert customers in a timely way and especially appreciate the personal bio and pic of assigned Technician.
Your doing a good service Chrome!
I, as a customer, am more trusting of info and pricing, when the Service is good from Receptionist/Dispatcher to Tech.

Josh is good at his job, excellent at explaining the work, and has great person skills.

I have been a customer for about 4 years. They are very efficient and very reliable. We are always very satisfied with their quality workmanship. We wouldn’t call anyone else for our heating & cooling needs. They also do plumbing!!

Same thing happening to me as Lamar Elony. Except mine will cost $2400.

Great service and cheerful attitude!

Josh arrived and reviewed my system. Very knowledgeable and saved me tremendous headaches. Will be using them for my services from now on.

John was very professional. He explained everything he was doing. He was very patient & through. He let us know potential problems that we may have in the future. His attitude was outstanding. We will request John in the future.

The customer service overall is amazing - from the quote process to the technician’s recommendations to the result of the job, including pricing. The technician was very thorough with the maintenance work on our upstairs and downstairs AC units and very honest!

Both the technicians did great work. Very professional. Cleaned up. Explained the installation and were always very courteous as well.

I love Chrome. Their response time is so fast. They also do plumbing work. John was friendly, thorough and professional. I will request him again.