Christianson Air Conditioning and Plumbing

Good I guess....$130 just to take 1 minute and tell me mine line was clogged and it would be another $60 to unclog it. Borrowed a buddies shop vac and fixed it in 2 minutes. Just wish there was desecration on the diagnostic fee especially if I'm just 2 years into my warranty.

Very good company. Have had great experience in the past. Having some trouble recently. Somewhat typical appointment issues. Scheduled appointment and was told they would be here 8-12. Called after 12 and was told tech should be there in 30 mins. Annoying but ok. They call back and now it’s an hour. I asked to reschedule. I understand they have busy schedules but I seriously can’t sit here waiting for someone when I have no idea when they will come. It’s unacceptable. The company does good work and is reputable so this is frustrating. My previous appointment did not go like this. They showed up when expected.

They are extremely professional and very good. Jeff came and looked at issue realised it was replacement and just charged me for that and no additional fees. Super efficient and fast. Thanks so much Jeff for your help. Much appreciated.

The company was really responsive and accommodating to my service request. The technician showed on time, diagnosed the issue accurately, solved it in an amazing time-frame, and gave us some recommendations that may help avoid future AC related problems. 10/10 recommend Chrisianson Air Coditining and Plumbing for all your AC/plumbing needs.

Worst customer service. 5 minute warning call instead of 30-20 noted when scheduling. I was putting my infant to sleep and the tech banged down the door like a cop waking my kid up who was in a serious fit from the loud bang. Mind you I have a sign that says please don't knock. He was incredibly rude and looked at me like I was unjustified in explaining why his knock was inappropriate. Then when I asked if he could remove his shoes or I can provide shoe covers he refused and said I never remove my boots. After a back and forth he conceded and found some in his truckThroughout the entire service appointment he was very condescending and said that he did not hear a problem with our vents which is what he was here to check. They were clearly making a very loud noise and I also had video that I sent to the company prior to scheduling this appointment. Do not use them they were forced upon me by a warranty company and find somebody else who is more friendly and will not come into your house with a grumpy attitude and bad energy.Worst company to work with

Easily the worst HVAC/plumbing company I’ve ever had the displeasure of dealing with. After four different visits across FOURTEEN DAYS, our system is still not cooling. We were the last stop of the day for each of the three different techs who visited us (one was here twice) and because of this they were always in a hurry to wrap things up and go home, even if the job wasn’t finished. I have been in this apartment in temperatures of 83+ degrees for TWO WEEKS thanks to these unprofessional, incompetent con artists. If I was you, I’d take your money literally ANYWHERE else instead of Christianson.

I used them a few months ago to replace the indoor unit at a rental home and the install went great. I was very pleased. And I was happy to find a company I could rely on to do a good job.Fast forward to yesterday, I called them to check a Trane unit at another home. The fee to come out was a reasonable $75. The tech came out and found that a mouse had chewed through a wire at the outdoor unit. They wanted an additional $120 to splice in a new wire and reprogram my thermostat.When I asked why the thermostat would need to be reprogrammed, he stumbled over his explanation, finally saying the error codes needed to be cleared. I know for a fact that you only need to reboot the thermostat via the wall switch to clear the error codes (I was right, btw). He calls me back and agrees to just change the wire for $80. Fine. It's still expensive, but at least it'll be done.When I checked the job this morning, I could see the old wire leading right up into the unit. I'll edit this if I find a spliced in wire when I check tomorrow morning, but I assume he just used the slack in the wire to reconnect to the control board.In addition, he broke the plastic housing on top of the condensor in two places, and left the sharp edge of the panel rubbing against the wires going into the unit. See the photos.When I called to complain this morning, the service manager told me it was his honest opinion I had intended all along to find everything wrong I could with the job so that I could get out of paying for it. At least he agreed to refund the entire amount, but now I have an outdoor condensor that looks broken as I try to sell the house.I have all the calls recorded in case anyone in management at Christianson wants to hear them.

We worked with Rich and Trey. Guys were fantastic, came in found the problem, repaired it all with all the due dilligence, positivity and a jolly attitude. The issue was major but they were through and were masters of their trade.

Highly Recommend Christianson for HVAC system needs. They installed a system in 2017 and came out for a maintenance servicing and cleaning. Their technician was professional and knowledgeable.

Great work. Problem solved. Cheaper than expected! Handle warranty without a problem.

You had two gentleman come out to do warranty work on out water heater today. These unprofessional individuals did NOT tell us the final cost or even estimate on what it would cost to do the work. Our home is 3 years old. We were told that the work is warranted and still under warranty. We were just hit with an invoice of $189.00?I expect an explanation of what these charges are for, and why they were not explained ahead of time before the job was completed.Never will we recommend this company to anyone!

This company has had to come to my house several times in a year and a half timeframe on my new build home. I feel like they are braking my system on purpose. They didn’t even make 3 of the claims for parts to the manufacturer when I still have WARRANTY! They just charged me. This is an overcharging company. The staff is rude. The managers don’t even call you back when you ask to speak to one. The lady in the main office, rips you off.

Liars and thieves, run away from these people and make sure no one you know or love uses them.They were hired 2022 to do routine maintenance on the AC system. Two technicians showed up end of day and did a rushed job. They both agreed it looked great and should be fine for the summer. Just go ahead and call them back for winter maintenance later in the year.2 months later in the hot summer of 100 deg + the system stops working. They come back out for another fee (tried to charge additional to finish the diagnosis but when I protested they said they would do it as part of the call out fee) at the end of their visit they claim the system is leaking, specifically the evaporator coil on the inside unit. On site the tech said it would be around $2500 to repair. Next morning another representative from the office calls and says it'll be over $4000.I call competitors to see if this is right and am fortunate to find a competitor that could come out the next day for a second opinion. Turns out the evaporator coil was dirty, no leaks. Christianson didn't even clean the outside unit, which is basic AC maintenance. The fix was practically the same price I'd already paid Christianson for their maintenance. This can't even be considered a mistake by Christianson as AC systems are closed, so there is either a leak or there is no leak. And confirming the location they stated there was tons of coolant leaking from the evaporator coil. Well there was non. Lies and deception for an overcharged repair they manufactured from their fake maintenance. This is about as low as an AC company can get, and they do plumbing. Stay away, they wont even answer back my messages to see if they'll refund the cost to make it right, or have an explanation of any kind besides fraud.

The person on the phone was totally rude.Right away wanted more money from a job they did for us 6 years ago.And did not try at all to help me in any way.All she kept saying was its going to cost more no matter what.I was willing to pay whatever regardless but with how rude this woman was I didn't even think twice.She literally lost business and money for their company. I really hope corporate reads these.

My AC is not working in this Texas heat & this company does not know when can they fix the issue. I told that it is an EMERGENCY in this weather. My kids are suffering because of this & the person on call said they CAN NOT do anything. This is not acceptable. What is the point of warranty? Why bother keeping a phone line/voice mail box when the person on the other side say that they CAN NOT help the customer. I wish I could give negative stars to Christianson. I was not answered back even in business hours. WORST!!

These guys have taken care of my home AC and a couple of plumbing issues for the past 17 years. I have no complaints.

Christianson installed the AC unit in our two year old home. We’ve had multiple issues with it not heating/cooling the bedrooms properly. Each time, they told us that it’s normal for our unit not to heat/cool the bedrooms, and to use emergency heat setting in winter. Today, our two year old motor died due to the unit being too small for our home. I called them and they told me 80 degrees in the home is not bad, and normal for such a hot day. I said that it had been 80 all morning, even when it was not hot out. She said that it may be our air filters, but if I insisted, they could come look at it four days from now. I said that it is 106 out today and we have a four month old baby in the home. She told me to call someone else and hung up on me. I called someone else as suggested and the motor was replaced same day.

We bought a brand new house in 2019 so the HVAC system installed by Christianson AC is not very old. The system is under warranty as far as most parts but labor is not. We had them come out to find out why our house is not heating. The technician came out, said he did a temporary fix but had to order the part and charged us $95. We were called a couple of days later to see if we wanted to have them order the part and install it. We said yes. The part came in a few days later and scheduled him to come out to replace it. After spending about 10 minutes installing it and $200 later he said he was done. That night we still had no heat. Same issues with the furnace. So for starters, I do not believe their technicians should not be trusted to troubleshoot or service their systems. We also called Kurt to discuss the issue early in the day after leaving him a voice mail and he does not feel it is important to return calls which matches up with poor customer service. I would not recommend this company to anyone!

A/C unit was having persistent issues this summer starting in July. Christianson was the 3rd HVAC company to come out and the first to… A. Actually resolve the issue and get our house back to feeling normal during this ridiculously hot summer. B. Explain everything from addressing my initial concerns and questions, what one of the previous companies did wrong, what the issues were, and what they had to do to fix it.Chad did an excellent job with all of the above and Jordan was a huge help. A thank you to Kurt for the initial call and conversation.

Appalled!Christianson was the plumber used by our builder so they did all plumbing, hot water heaters, back flow valves etc. We moved in in Dec. 2019. Now our hot water heater is out. It took 10 days to get on their schedule. Once they were here, they could not fix it. They are the ones who provided and installed the AO Smith unit in our house. I was told they install them but don't repair many of them. The came back 3 times with different parts and were unable to get it going. By then I had reached out to Jerry-(service manager at Christianson) and the manufacturer (AO Smith)of the hot water heater. AO Smith said they were concerned that Christianson was not able to fix it. They wanted to send their own tech out to look at it. He came the next day and was able to fix it. He then wrote a report and sent it to Christianson. Jerry from Christianson called us the next day and was extremely RUDE and mad at what AO Smith said in their report.Jerry told us not to call them(Christianson) to service our plumbing again.Wow! Maybe if they knew how to service the products they sell, we wouldn't be in this situation!

Our A/C wasn't turning on so Juan came out to check what was wrong. Come to find out it was just the drain pipe that was clogged and it didn't allow the unit to turn on. Easy fix and he did maintenance on the outside unit. Very professional and informative. I'm the tenant and the homeowner is Philip

The best company for plumbing or AC work. Down to earth. Zero stupid TV commercials..Thanks for years of service!

These a holes called me in the morning and confirmed a 9-12 appointment only to not show and lie about my morning appointment when they were 1 hour late. They told me I was wrong about them giving me a morning appointment. Now, after reading the spot on bad reviews, I'm convinced. A bunch of liars and crooks.

Beware! Let's file a complaint against these bullies. DR Horton use them so they are lucky in that sense, new homeowners have to call them for service, tell you the system is under warranty, but if there is actually something wrong they will tell you the heat is normal for Texas climate. Yeah there is that keeping 20degrees difference to avoid AC overwork. I called another company the next day because I couldn't believe that 84 degrees is normal and that the AC cannot handle the heat and the small house, I have a bigger house in another city and it has been cooling ok with the same type of AC, sure enough there was a deffective part, parts are under warranty for 5 years. Imagine they charge you $119 right away to come and check and pretend they actually check. The tech said I needed a bigger system in the attic and install ceiling fans. The other company squeezed me in the sched came 10pm, detected the issue in one looking and fixed the problem in 15mins. We slept in 70degree room, that night. I will file a complaint to the TX ATTY GENERAL. It is not right to deny warranty, we are homeowners, esp the bully manager Kurt. We all should file a complaint to the ATTY GENERAL consumer protection division or even file a class action lawsuit. We bought a new house, it should get the warranty as promised.

After two visits and unable to repair our unit. They blatantly refused to come out to service and look more into the issue. Their inability to repair is one thing. But the phone operator Rose dismissing my service request though she is not the personnel coming out to do the work proves poor customer service. I will let it be known that this company is not the 4 star they claim to be.

Two well-regarded companies said they couldn’t do any plumbing work for us without a whole-house re-piping first. We were referred to Christianson, whose employees John and Seth—nice guys!—had the right tools and parts. They replaced our hot water heaters (heroic work in the attic in Austin’s summer heat), but equally or more important, Jerry—at our request—installed a “loop” with shut-off valves and then a Flow By Moen leak detection apparatus, so we can rest easier about our whole system. We had a minor issue after the water heater installation, and Christianson’s not only came out and solved it promptly, but also taught us how to safeguard against that kind of calcium-related issue ourselves in future.

Unreliable and unhelpful, call Airtron instead. My AC went out on a Sunday afternoon, I called Christianson up and they said the soonest they could make it wasfirst thing Monday morning. I heard nothing back from them until about 11am on Monday and it was the tech calling saying they have been knocking on my front door and no one was answering. I go out and look and no one is at my house. The person who scheduled the service put in the wrong address. The tech said he had to cancel the ticket and move on (despite the fact that he was only about 2miles away) and that the office would call me. Their schedule person called and told me they're re-entering my info but that I was being put at the end of the queue for that day (even though this was their mistake). Around 5pm I call again since I still hadn't heard from them (my house was now about 90⁰ inside) and I was told that my appoint would be handled anytime from 1pm to close of day, at which point I was told close of day was 5pm (about 5min from then). Finally at 6pm, I still hadn't heard from a tech or the office so I called and just canceled the visit. I have a 2 month old and a 2 year old so we needed to now leave to get a hotel because the house was way to hot for them to stay in. Clearly Christianson didn't want my business and I didn't want to give them my money.I called Airtron and they sent someone out that evening.

My water pressure has been a issue with my brand new home since I purchased it. I was told that this company would help me out because of my warranty. They are just like all other bad companies. After they sell you they pass the blame on to other companies. I was told to contact the city.

Horrible customer service. Our AC went out on a Sunday and when I called I was told they would come the following day between 8am and noon to fix it. We got a call at 9am that they would be coming by, but no one showed. The tech told us they had been knocking bit no one was answering. Turns out they never updated our address and sent the tech to the wrong house. We called the office to update our address and they then told us they had sent the tech to the next stop, and now we were moved to the last stop of the day, even though it was their fault. We never got an apology from them for messing up our appointment and got the run around any time we called to get an ETA. With two little kids, we couldn't stay in a house that was 90+ degrees. By the time 6pm rolled around they still hadn't shown up.We ended up calling a different company to come out because of how horrible this was. I understand mistakes happen, but not apologizing and putting us at the end of the day was not the answer. I will not be using them again after this.

Excellent customer service! James, the technician who serviced our A/C unit, was amazing! James was friendly, polite, helpful, knowledgeable and efficient. He listened to me about my problem, understood (and confirmed) the problem, and then set out immediately to fix it within about 10 minutes. It was a fast install and it works great. Thank you James & Christianson A/C for such quality customer service and efficient problem-solving and repair. Highly recommended!!

My home is not even a year old and still under warranty. I have issues with high humidity readings since the get go. I have had multiple technicians come out over the and get a different explanation every time from each of them. The rep that called me Thursday to set a time up for the tech to come out yesterday (6-26/2020) was rude and condescending. He wanted to argue with me about this issue. The tech that came out yesterday spent the better part of 15 minutes here. Went in the attic and made some type of adjustment and told me if I really wanted it checked out I could opt for the 120 buck two times a year check, go figure, yet my home is still under warranty!!! The humidity in my house is currently sitting at 86% which is the highest it has been yet. I have already schedule an appointment with Radiant, who by the way had excellent customer service. I would steer clear of this company at all costs. Funny I have to be out of pocket for something that is currently under warranty and then want to charge me to have it checked which they should have done as part of the warranty repair!

Wow! I called Christianson on the recommendation of my father but you couldn't come out until the following day. In the meantime, I had a different company look at my AC and they said the repair was $1000, I had mold in my system and my furnace was shot. I was looking at a full system replacement so I was thrilled when Jason came out and assured me everything was working properly with my system, no mold and the furnace looked good (though I will be calling when it gets cold for an inspection). My AC was fixed for $350 and up and running within a few minutes. I so appreciate the honesty and quick service. When my co-workers AC stopped working two days later, I knew just who to recommend!

Whoever Emily is at this company needs a serious lesson in customer service. We had texted in the morning that we were leaving a key under the mat so the tech could access the property. At 3:30 pm I got a call they would arrive in 30 min. My boyfriend happened to be off and arrived by 4:02 pm. No one ever arrived and after hours of waiting and calls and texts inquiring where the tech was Emily called me and stated we missed the technician and they left because no one was home. Come to find out the tech had got here at 3:30 (this is when I got the call they'd be here in 30, which simple math means they'd be here at 4) and left at 3:55. After clearly expressing my frustration Emily sarcastically stated well I'm sorry we didn't wait another 5 min. I was completely blown away by her rudeness and lack of ability to deescalate the situation. Additionally how she tried to throw the blame onto us. Zero understanding or acknowledgement of their error. I informed her her attitude was not appreciated and I hope whoever is her boss offers a coaching session of some sort. There clearly is a gap in communication in this company because no one informed the tech there was a key and the dispatcher also was not given the correct arrival time.

As usual, your technician was extremely friendly and helpful with the simple maintenance check. He even found an issue with the newly installed system. He didn't have to say anything about it (since you installed it too - he could have just fixed it and been quiet about it), but he did (a wire was knocked loose during install). Mistakes can happen but it's how you handle them (with full transparency and candor) that makes us so happy to have you install and service our systems over 2 houses for the past 22 years. Thanks!

This is totally a dishonest company. Be aware when you call them to fix your AC. On Saturday, my AC stop working. I call them and agree to be charged $125 for checking. The guy on the phone told me there will be a technician guy come to check and will tell me what the issue is. I was not at home at that day and have my brother home instead to open the door for him to come in. After done checking, that technician guy did not call me or tell me anything. I called them twice, but they did not answer the phone. When I get home, I talked to my brother and was told that the motor mount in the furnace was broken. The whole house is freaking hot..so I end up to open the furnace and fix the motor mount (I temporarily drill holes to secure the motor mount while waiting for the parts ($80) I bought online). The AC is working now and smoothly. Now the story begins. On Tuesday, after 3 days when the technician guy come to check, they call me and quote me $860 to fix the issue. I ask them what is wrong with my AC unit. And they said that the motor and the wheel need to be replaced and it will take 4 days to fix it. This is a total lie! The motor is still working, the wheel is sill running fine. It is just the motor mount which is broken (cost me $80 to buy online with express shipping). I think they just want to make profit by selling the parts and are lazy to find the issue. They just replace the whole thing which is not necessary. Everyone, be aware of this company!

About 3 weeks ago our heater was first turned on, smoke started blowing out one of the vents and I rushed to turn it all off and check for fires in the attic! Well nothing just some bad smelling smoke inside the house but now e A/C& Blower won’t turn on. Called this company out and they had one person check out the problem. He said it needed a new Fan motor and a new ballast for a total of $1126.00.Well, being the skeptic I am I called our regular A/C folks. They sent a crew out to check it out late last week, found it needed a new fan motor, I told them about what I was willing to pay for the replacement since I did some research and we came to an agreement. They showed up yesterday, installed the fan motor new an hour; the unit did NOT need a ballast at all! Now that cost us $582.52! We saved over $600.00 and did NOT need the extra part replaced!Your call on who to call! I know I won’t be doing any business with this company at these prices…..

Christianson has been my go to vendor for the past 5 years whenever I need service for AC or Heat on my rental property. The latest has been a huge disappointment. I was still being charged $155 for a one week late Emergency call made a week earlier, I would have cancelled the service if they had called me before it sent its technician to my tenant ( as they said would inform us before going there , but neither I or my tenant get any notice before they decided to show up , and was told because they happened to be on the neighborhood , wow) as I have contacted other vendor for the service. And I was just told the $155 would cover ONLY the diagnosis , any repairs ) labor and material ) would be on top of that.I totally get it, Christianson could not make it last week because of the crazy winter storm, even though the road condition was not slippery when the service was booked and agreed that they would be there the next day.(Feb 14). They call the next day said they could not make it and will call me back on Feb 15. Well, that (the call) did not happen. Hence I did not expect the requested service will happen, not at least until the storm was over. On Feb 19 (Fri) , the technician showed up in the door without even informing us ( me or the tenant) - a week after the initial emergency request which I said I would have cancelled it since it was no longer an emergency and I have actually arranged other vendor since I have not heard from Christianson for a week.I will still pay the $155 for the emergency diagnosis , but Christianson has now on lost my business , I will not use them from today onwards as I think I am being taken advantages of.

Over the past 7 years I ha e needed AC work 3 different times, and each time was through Christianson A/C. Recently, called on a Monday morning and had the tech at my house and my problem fixed 5 hours later. Reasonably priced too. The tech was extremely nice and courteous. This has been my usual experience with them, though depending on time of year may dictate how soon they can get out to you. I will continue to go to them for my A/C needs.

I had great experience from this company thus far, used them in several occasions before. Needed a HVAC system replaced, I did call several companies for their quotes and Christianson won my business.The installation crew was in my house for a little over 2 hrs, they removed the old HVAC system and installed a new one.cleaned all there work area, cleaned everything in the attic. Very professional.after installation was done, they spend the time to explain everything, specially making emphasis on filling out the manufacturers warranty information online to get the additional warranty.it has beed two weeks and the AC is working fine.

I’ve had less than stellar experiences with these folks years back, but my experience with Travis today showed me that they are working to make things better as a business and for their customers. Travis was clear and upfront about the cost of service and how long the job would take, and was a hard worker. He went above and beyond to make good use of his time on site and make sure he addressed all my concerns. I feel really good about the service I received from Christianson today.

A very professionally run company. We had them come out to check AC and gas heaters before we sold our Austin home. The technician was very nice, thorough. He checked everything inside and outside, and left a complete report on the conditions of the units. We've always been confident in Christianson, and highly recommend them.

Christianson sent a Plummer to my elderly mothers house to check on a leak she had. The Plummer barely looked around and claimed the leak was coming from the AC unit that was located in the attic and scheduled an AC tech to come out. One was not available for 4 days which means she would be without water for 4 days since it had to be cut off to stop the leak. Once she informed me of this I called Christianson on her behalf. Her AC unit is not in her attic. I had another AC company come out the same day and was told that the leak was in the wall and was not an AC issue. Christianson refused to send the Plummer back out to check again and said she had to wait for the AC tech which would be in 4 days. This is unacceptable when she already paid the $150 free for the Plummer to come out. I canceled the appointment and called anther Plumbing company that could come out the same day.

We have used Christianson since 1982 and have ALWAYS had great experiences with them. The employees that answer the phones are extremely personable and make you feel like you've known them forever. Then the Heater Tech, Isiah, could not have been nicer. He was very respectful & immediately diagnosed our problem & fixed it & didn't leave until he was positive that it was working properly. Thank you for being upfront & prompt & friendly.

My experience was very poor. I had requested an emergency air conditioning repair and they had promised to show up within 24 hours. However, they didn't show up. I called the service helpline and the behavior I received was extremely rude.I have to deal with them because my builder warranty is through them. It has been a harrowing experience.

The builder contracted Christianson to install the HVAC four years ago. In the past 4 years Christianson has made 16 service calls on the unit. I am very familiar with Christianson's process and service. In that time they have replaced numerous parts including the baffle which they installed closed and it needed to be installed opened. What happens when the baffle is installed wrong upstairs is getting all the downstairs heat. Christian sends 3 different techs out who cannot figure the problem out. Techs will tell you all kinds of stories why the upstairs is hot and the downstairs is cold. Finally, the homeowner figures it out and fixes it with a screw driver and vice grips.The time the Tech stuck the screwdriver into the circuit board while power was going to the outside compressor. What happens when the tech sticks a screw driver in a circuit board under load? He blows a capacitor.Recently, my Heater stopped working on a Saturday. The weather was not too bad but cold in the morning. Called Monday morning and asked if someone could come out. Was told Wednesday was the earliest because they were busy with a lot of Maintenance Jobs. I asked if there was anything I could do because that is basically 5 days without heat. Was told I could pay the after hours fee. Went ahead and booked the appointment for Wednesday and then called Radiant. Radiant came out and fixed the issue and I switched my maintenance to them. Called Christianson to cancel the appointment and no questions asked.Bottom line Christianson is awful. The techs are inexperienced and the office staff is indifferent.

If I can give them zero start, I would. First of all, they work with my builder and install some horrible AC unit into my brand new house and basically every 6 months since we moved in, something broken: blower motor twice and thermostat once. This last time around it was the compressor. Secondly, Rose, the woman who picked up the phone, always gave me an attitude when I talked to her. It's like she doesn't want to do her job properly. What kind of customer service is this?! For this last service after the warranty, they came out only do an after hour diagnostic and charged $125. I was able to find a different AC service who did diagnostic after hours for FREE! Lastly, they were going to charge me $1200 to install the part and the other AC service guy I called later only charges 1/3 of these people's price. Do not go with them. Take your business elsewhere. So overpriced!

We used Christianson to replace our AC/Heating system and all of the duct work in our home. Our original system was plumbed in such a way that the front half of our home was always 10-15 degrees too warm (summer) or too cold (winter). Not only did Christianson give us a fair price on converting our old package unit into a split system with the AC condenser outside and the gas heater in the attic, but they also gave an incredibly reasonable price to re-plumb all of the ducting in the attic and create 3 new vents and an additional return. We worked with the plumbing side of Christianson to reroute the gas in to the attic and were very pleased with the work, efficiency, and cost. Stephen Doepke was the project manager on the AC project and was excellent in communicating with me, explaining all of the ins/outs of this project, as well as helping me to keep our extra costs (roofing, electric, plumbing) clear and within out budget. We finally made it through a summer in this home without needing to add a window unit and we are thrilled! Highly recommend Christianson and Stephen!

We have a new home and were having an issue with our blower unit. Submitted warranty and Christianson sent someone same day on a Friday. Got a follow up call on Monday morning to make sure everything was good. So far, they have impressed me.

I called Christianson to come out and do an installation of a kitchen faucet. My faucet was clogged and inoperable but I was able to make do to avoid emergency charges. I scheduled an appointment for 4 days later (and managed all week without water in my kitchen). I arranged for someone to be in my home as I had to work on the morning of repair day. While I was in an important meeting, Christianson called me twice. When I called them back about an hour later (on my way home) they told me my appointment was canceled and that I would need to reschedule for a week later. There was no way I could wait another week for water in my kitchen. There should be a clear understanding that if you don’t answer your phone on time that your appointment will be canceled. I would’ve given them another number to call. BTW, I was so motivated by my frustration that I did this work myself that night. I will now DIY every project that I am capable of doing.

We are just starting our 3rd year of a 5 year warranty. We ended up paying $240 for a 10 minute service call to replace a $15 part. Absolutely ridiculous! What good is our warranty??? I was also very disappointed with the customer service from both the woman I spoke to on the phone and the man that came to make the repair. This is not ok. Do not recommend.

We had a new tech come out - Stephen - and he was great! He was thorough, professionally dressed, told me what was going on and did the work quickly. I called Christianson Thurs after hours and left a message; they called me back Friday morning at 710 and Stephen was here at 8:20. He fixed our problem and everything is great now. While we are long-time customers, it's nice to have a company treat you with a sense of urgency and importance. Thanks Christianson!

They were fantastic. I had a leak in my master bathroom that I thought was coming from a totally different location than where they found. They went right to the troubled area. They used methods and techniques that I was not aware of to fix my plumbing issue quickly and for less cost than I was expecting. They certainly could have performed much more expensive and time consuming repairs and I would have never known the difference. I felt that plumber that worked on my issue was honest, reliable, and trustworthy. Those characteristics mean a lot to me. They were quick to come out to house and were very friendly while there. They were respectful of my property and left the job clean and tidy. They even went out of their way to check some other issues for me that they didn't have to do. On top of that, I have a 1 year warranty now on the work that they performed. I will certainly be calling Christianson back if I have any other plumbing issues in the future.

On July 25, 2022. HVAC Technician Johnny repaired A/C. The technician was professional and courteous.Thanks for everything. My family appreciates the unit being repaired.Thanks to everyone. Sabrina, Rose and the answering service personnel are also courteous. We miss Windy at Christianson A/C and Plumbing.

I called for simple maintenance check, AC and Heater. They stated those were 2 separate dates/techs which was fine . Heater maintenance was done but been waiting several weeks for the AC guy to show up. Finally called and they said that I had to call in to schedule a separate call for AC maintenance. Not what I was told before. Now soonest service call for simple AC maintenance check is yet a month away. Poor follow up and Customer Service. Will never use Christianson again.

I cannot say enough positive things about my service tech! He not only takes care of the service call, but he also explains what happened that day, so that I understand exactly what is happening while he is working. Having him come to my house is like having a trusted friend come to do some work around the house with me. The people at the office are always friendly and find time to fit me into their busy schedule.

Our technician Chad was wonderful. We found ourselves in quite a bad situation and he was so understanding and compassionate toward us. He listened to us and put us at ease. And Christianson took such good care of us. We are so grateful. They could have easily charged us so much more and instead you helped us out tremendously.

Whatever you decide, don't use Christianson Air Conditioning. My AC was not cooling, after they checked it they said that it needed freon, that they didn't know if there was a leak but that they would charge me an extra $90 if I wanted to know, but that most likely, if there was a leak it wouldn't be fixable anyway, so it was pointless to check that then. So I paid them for 1 lb of freon plus the service fee ($200 total). 24 hrs later and that nothing had changed I called them again and they said that they would send someone until the next day (two days later) but that I had to pay them again the service fee if they would find that it needed more freon!! Even though they said they couldn't give me a warranty on how long the freon would last, I was expecting that at least it would last a year, the summer or a week... but for it to not work even on that same day?? They supposed to be the experts, they didn't provide any advice, I was willing to pay the extra fee for them to check if there was a leak or not, but they talked me against it, and when I call them back they said that they charged me for telling me it needed freon, and for the freon only... I feel they are not professionals then, they are only fee collectors... what a shame!UPDATE: Like I mentioned before, I was willing to pay for them to check if there was a leak, but they made it seem like it was not worth it, even when I called back the next day, the lady on the phone said that it was a 3 area thing to search and each one had a fee, so it sounded like a never ending cost $$$, and that she was not sending anyone till next day.4 days after this bad experience, I called other AC company for a bid on a fully replacement of the AC unit, they came right away, and they not only provided the free estimate but they also checked the unit on their own will and found out the the freon was still there (not leaking after 4 days), checked the unit on the attic and found out that the FAN CAPACITOR was not working, without me asking this, they replaced that capacitor in the attic!! they didn't charged me anything for that and left the AC working, they said that they didn't know how long would it last but that at least I was able to cool my house and have enough time to check on replacing the unit!!! Now that is COSTUMER SERVICE!!My mayor complain was not that the job Christinason did was not helping, but that they were not interested in helping me at all, not even after they took my $200 for nothing, they were only interested in charging extra fees to come back and to find a leak and leaving me and my family hanging with the problem in a very hot season. Guess who is earning my business for now on?

When the power came back on after Snowmagedon 21' my HVAC wouldn't work correctly - I could feel heat/cold at the vents but it wouldn't blow out. My Home Warranty service sent another company, but very quickly it was obvious my HVAC was far too complicated for the 'Other Guy'. He spent an enormous amount of time bad-mouthing Christianson (who installed the system 2yrs ago), claiming they screwed you & the unit is undersized for your house, the unit doesn't have a heat pump and will NEVER heat your house. When I asked him if his statements were true then why had the unit worked perfectly well for the last several years, instead of just admitting he didn't know how to work on my HVAC like a professional, he just kept circling back to blaming Christianson & the low temperatures during the storm, though he couldn't explain why he couldn't make it work when the temperature was 80 degrees outside (!??!!). Needless to say he left quickly, but not before switching the AC and heater wires, and wanting payment. So while the 'Other Guy was still here I called & made an appointment with Christianson. They came out within (1) business day, switched the heater and AC wires back, and reset the unit. TADA, it was fixed - heat and AC!!! Christianson's Tech explained the whole issue in detail, (FYI 'Other Guy': Apparently resetting a unit is common after a power outage.), repaired what the 'Other Guy' screwed up, and was in and out within 15 mins. It's wonderful to work with a company that has real experts in the field. Thank you guys!

Technician arrived 4 hours after scheduled arrival. Stated I had 5 burners out on furnace and need a replacement for 6500k. I had two separate companies inspect and both found that all burners worked, but had a fuse needing replacement. Called the office and supervisor has yet to return my call or refund my service call. Spoke to Rose and got the run around. Dishonest technicians that don't know there craft, and a company that could care less for quality of service.

THE WORST COMPANY!!! STAY AWAY!!!! If I could give them zero stars I would. Dealing with Christianson has been nothing but problems!! It all started last week when our AC wasn't working as efficiently as it once was. They diagnosed it as a bad evaporator coil. They told us it wasn't in stock and they would have to order it. We asked the man about the time for the product to come in and he couldn't give us an answer. He told us we would need to keep the AC off until the part came in. The lack of answers didn't sit well with me so I decided to call the main number. The lady in the parts department assured me they had a part IN STOCK and she scheduled for us to have it installed the very next day. We expressed our frustrations with her because the repair man who came out to diagnose it clearly just wanted to complete his day, get onto the next call and be done without properly taking the time to repair it when the part was ON HAND. Well, fast forward 24 hours and after we paid for a hotel room in town, because we have a young daughter and it go into the high 90's during the heat of the day, he came back and installed it. He was in and out in under 45 minutes. I thought that was ridiculously quick but me not being the AC professional, I thought maybe he was just an expert and did it enough where it didn't take much time---WRONG!!!! Two days later we notice our ceiling has a foot long water mark on it. My husband went into the attack (Where our HVAC system is located) and noticed ALL THE TRASH LEFT BEHIND FROM THE REPAIR MAN!!! He left old parts, boxes from the new parts, all the cardboard thrown about in our attic. I get it, it's an attic not a living room, but this is just the beginning of his lack of care or attention to detail not to mention just plain RUDE!!!! Upon further inspection we noticed the drip pan under our HVAC system has about a half inch of water under it. We believe they once again didn't take the time or care to put together the water line when done with replacing our evaporator coil. My husband attached the two lines but we called to have someone come back out as it SHOULDN'T BE OUR JOB TO FIX PROFESSIONALS LACK OF CARE. They said the soonest they can get us in is very late the next afternoon. After being rather frank with the operator I let her know that we should not have to deal with a leak coming through our ceiling not to mention cleaning up after their repairmen when we have paid and trusted them to do a job well done the FIRST (a $700 job at that) Isn't that the reason we call professionals???? She agreed and said she would fit us in that evening...needless to say they never showed back up. All in all, save yourself the headache and money and go with a company who is TRUE professionals and take pride in their work and value their job (ie: serving us their customer) It has been nothing but problems and headaches dealing with these rude and careless workers.

Joe is one of the best hvac tech I’ve had the pleasure work in my home. Very knowledgeable he installed a Rem- Halo in my home without a problem. Before I called other techs and they didn’t even have an idea what a REM-Halo even was. Anyway great job by Joe.

Christianson AC and Plumbing installed a new AC and furnace in our home last week. Everything from the information provided by the sales rep to installation was done with the utmost professionalism. We have a 70+ year old house with the AC/furnace located in the attic. The installation team removed the old equipment and carried the new equipment up the attic ladder for the installation.The entire job was done on time and with great attention to detail by the installation team. The sales representative also helped me size the AC unit correctly for the square footage of out house and to qualify for an Austin Energy rebate. All of this and the system was less expensive than several other vendors.

There's a reason this place has 3 star average reviews. They have no idea how to service customers properly. I paid them for a simple toilet fix in a new house and it's still broken. I wouldn't give them one red cent. They don't honor their work and rub your warranty information in your face. There are great plumbers in Austin, call Reliant Plumbing. They're amazing and honor their work.

Brand new unit and have had to call the 3 times in a year so far

They installed the HVAC in our house. It is the worst mess of being imbalanced as there is a 10 degree difference from once side of the house to the next. Had another HVAC person come and look at it and said it was so imbalanced he did not want to get involved with it. Have to have the unit run constantly to cool our bedroom causing it to shut down twice. They came and refilled the coolant once and then when asked to balance it, the person opened and closed some vents in the house that we had already tried. We told him it wouldn’t help but they assured us it would. When it did absolutely nothing they still refuse to come fix their huge mistake. Whatever you do do not use them. Do not let your builder use them, you will be sorry you did. We have a high end home with a window unit stuck in the window.If they ever fix the mistake I will be happy to change my review, but as long as you see this up, it means they haven’t yet.

Our AC unit stopped working last evening....I called Christianson hoping to just leave a message to get in line for repair. Not only did I get a human on the line but was told that someone could come to my home this morning! A very nice man, Stephen, cam out about 8:30 and quickly diagnosed the problem, put a new part in, and our system was restored and started working properly. This was OUTSTANDING customer service in an era where all contractors are super busy. We so appreciate Christianson taking care of us so quickly and so professionally.

I hate even giving them one star. They are the mandated company for our house, which is two years old. When we first moved in, the AC was not functioning properly. We had to call them MULTIPLE times before someone came out who knew what was going on. The first 2-3 repair people just said it's working fine. which it most certainly was not, as the last guy pointed out. We are now one month away from our warranty expiration and here we are again. It's 80 something in the house and thermostat was set at 74/75.So, the conversation yesterday when you called the emergency line went something like this: Our AC isn't working. It's 100+ degrees outside, super hot in the house. They said no one is available to come out today. So, we're thinking, well, we're relatively healthy in our 40's people, maybe an emergency isn't us. But seriously, it's an emergency and we should have pushed the issue yesterday.SO, we had arranged for a repair person today after 12N... it's now 5pm and no repair guy in sight. You can keep calling them and they change the number of calls the person has before you. They told my husband we were the next call, but when our home building company called them, it was finish the call they are on, make one more call, and THEN us. I wonder what the real answer is? And what happens if they can't fix it? Who pays for our hotel and the vet bills for our pets?So, they are awful and when this warranty is up, we will find a new AC company to work with. We are responsible home owners who pay our bills and we deserve much better service than this company is providing.

After having no hot water and water leaking from top of water heater on a cold Saturday morning I called Christianson! I spoke with Teresa who calmed me down and answered all my questions and dispatched the plumbers, Teresa also went above and beyond by making a house call and had her husband turn the water valve off for me! I can’t thank them enough, Teresa you are an asset to this company! The plumber (Matt) and his helper showed up ready to assess the problem and got right to work by replacing my old water heater! He explained every step and cleaned up afterwards. Great job guys! All of you deserve a huge Kudos! Keep up the great work Christianson! Merry Christmas ?

Received a call when the tech was headed our way and the tech, Jeff, called when he arrived. He greeted us pleasantly and got started right away. I have great confidence in his ability. He was friendly, professional, and tidy. The service department is very organized. Christianson is my HVAC Company!

Had a gas leak at our new furnace they installed. Called them multiple times and never got a call back. Good thing we noticed before needing to turn the heater on.Finally called another company to fix the issue. I was told they didn’t use any pipe dope and only hand tighten the pipe as well as under sized my system for the size house I have...

I won't be calling Christianson anymore.I moved into my new home about a year ago and recently noticed that our upstairs was about 8-10 degrees warmer than the downstairs. I did some research online and came to the conclusion that the upstairs damper was stuck closed and perhaps even the downstairs damper was stuck open.The first technician that they sent out forced open the closed upstairs damper but it didn't seem to help at all and all he said was your house is too big and there are too many registers. That doesn't explain no air coming out upstairs and a lot of air coming out downstairs.Finally, the second tech came out to replace the dampers and motors. While testing to ensure that the dampers were opening and closing properly, I mentioned to him multiple times that the amount of air coming out of the registers downstairs didn't seem right now. It was basically the opposite of my previous problem. He just puts his hand in front of the register and says it's fine and again with the your house is too big argument and rushes out.I had some people over a couple of days later and the temperature downstairs starts crawling up... 78, 79, 80, 81... and people are complaining. I decided to give them a call again to check out what's going on. Before the scheduled appointment I had a friend who works in HVAC come out and assess the situation. He mentions that it's probably a combination of leaks and the downstairs damper stuck even though it was just replaced. He helps me by patching some of the leaks and said it may help a little but that I should have them come correct the work from the previous service.The same tech from the second time came out and I told him what was going on. He immediately comes back and says did you put some sealant around the damper motors? and I said I had a friend over who sealed up some leaks. Immediately he rolls his eyes at me and says that's why it's not working. I reply with No, it wasn't working before that. He removes some of the sealant that was applied and after checking the registers, there's still no air coming out. After a back a forth he decides to go out and get some more equipment to see what's going on. I decide to go up in the attic with him because I know that's not what the problem was. I just stand there and watch him fidgiting with the damper motor wires connected to the control panel and what do you know... It starts working...Finally after 3 weeks it's all back to normal.Your techs really need to stop acting like they know everything and start listening to customers. I asked for a different tech the third time and they sent the same one. Good luck with your business, but I won't be reaching out for help from you again.

We have been using Christianson for A/C maintenance for years, this year however 3 weeks after having our routine maintenance completed (and we were warned the coil had a leak) the coil went out. We were due to go on vacation the next day and we couldn't leave the dogs and dog sitter in the heat of a none A/C house for 2 weeks! They were able to get a person out to confirm the coil was bad, initially telling me it would be 4 days before they could get it repaired (it was 4th of July weekend!). Not 5 min. after the service man left, a crew called and said they had finished early and even though it was Friday, they had time to come out and do the repairs! So thankful for those guys being willing to work one more job so we could go on vacation at ease, knowing our critters would be ok in the Texas heat! Thank you!

I called in the morning and they were able to send someone out that afternoon, and it wasn't even an emergency situation. The service guy was very nice, professional and solved our problem quickly! We've used Christianson over the years and have always had great service.

Got us back up and running as quickly as they could. Took a couple of trips, but system was having multiple failures and we called for weekend help so parts had to be ordered and arrived the following Monday. Everything running like a champ now!

We have used Christianson services for our air conditioners for about 12 years and have found their service repairmen to be knowledgeable, honest, speedy, and personable. We have maintained an annual contract with them for twice yearly preventative service, and their response to even emergency situations (e.g. no heat in winter) has been swift and effective. Christianson's prices are good. They install quality equipment, and the service contract provides a good discount. We had one incident with a drip pan leak that they are making good on, including a free service call - and that is the only reason for the less than 5 star rating. We recommend Christianson.

They do not communicate properly, finally came to install weeks late and they didn't even if is the job. The worst part is they didn't say anything about not finishing it and now they won't respond. Do not use them.

If you find a reliable, honest HVAC company, stick with them. Christianson is one of those companies, and I won't call anyone else for service or repairs. When our AC went out in the middle of the summer (and I was 8 months pregnant), they managed to get a whole new system installed within 24 hours - and at a very competitive price. They always send the same tech to do service calls, so you get someone who knows your system, and who you can trust. I highly recommend this company for all your HVAC needs.

Company is highly professional on time and knowledgeable. Highly recommended. Also, I wish I could give double the 5 stars to Mr. Chad. He was on time, eager to get started and answered all my questions. His work is top notch and has always been since he has been servicing our machines. I highly recommend him for any HVAC needs and I would like his superiors to take note an acknowledge superior job performance. Thank you for your service, Mr. Chad!!New!!! I have been using Christianson's HVAC and Plumbing for many years as a CAMP member. I have found their professionalism to be second to none. The techs always call before they depart to my residence for the appointment. . They are well - trained and will answer any customer questions as best they can. Recently I had the pleasure to receive Jose Chavez as my new assigned tech. Jose was courteous, friendly, and helpful. I highly recommend him as an HVAC technician. Thank you, Christianson's for 5 star service and more!!!

Just signed up for the yearly furnace & AC check up twice a year they come to your house in the spring to check your AC and in the fall to check the furnace. Very professional first service, I will like to quote that this is the first service. As I read through the reviews on their business in google, it seems like playing blackjack. if you are lucky, you may get good service. Well, I have to say that the service was NOT exactly what the service person on the phone advertised but close enough. worth the amount I paid? well there are other companies out there that quoted higher, some quoted lower, but Christianson Air Conditioning is large enough to stand behind their service and I will not hesitate to be a pain in their backside if the service is not what they advertised.

My technician, Robert, was courteous and thorough in his investigation of my AC issue and immediately diagnosed the issue. He explained in detail to me what the issue was, sought my approval on the fix and implemented the solution swiftly. My home began cooling immediately and I’m so pleased.

Avoid their plumbing services at all costs. Since plumbing repairs always need to be timely, even for non-emergency events, since you're inevitably waiting for a day or two before they can arrive, they take great pride in price gouging by inevitably requiring a two man crew to do practically anything. This has happened to me two or three times, and the second man sits and watches the first 99.9% of the time on site, doing nothing of note but inflating the bill. Replacing a water heater under warranty is costing more than the original installation of a new unit 4 years ago. Never again.

I am really impressed with the service we received. I couldn't believe that they were able to complete the repair the same day that I called. Our technician was very friendly and professional.

I agree with a previous post and hate to give them even 1 star. I bought a brand new DR Horton home in 2015. Our expansion tank fitting cracked on our water heater spewing water all over our garage. We called their emergency number and was told that they would charge us $150 for the first 30 minutes of the service call and an additional $1.65 per minute for them to fix it...it's a $3 part...they installed the product, gave a warranty for the product, has a HUGE contract with DR Horton, and you charge an enormous amount of to fix an issue created by...your installation? I would NOT recommend his company as honorable or the quality of their products. Choose a different company when you build your home. I will be contacting my builder.

I called them to replace the capacitor because AC was not cooling. They said it would be about $100 (service charge + labor) but that the part was still covered under the 5 year warranty. When the AC tech arrived he said he didn't have the warrantied part with him and I had to pay $130 for an upgraded capacitor or wait a day for them to order the original capacitor. A little honesty up front would go a long way.

Beware of Christianson AC. My AC went out on Friday night, I called them first thing Saturday morning to replace the capacitor because AC was not cooling. I knew it was the capacitor because they had just replaced it last summer when my unit was under parts and labor warranty. They called be back and said it would be $103 service charge but that part was still covered under the 5 year warranty. When the AC tech arrived he said he didn't have the warrantied part with him and wanted to charge me $240 for an upgraded part + service call to fix it now or wait until Monday.I had a local company make the repairs and I was informed that the capacitor that Christianson put on my AC last summer was far to small for the 5 ton unit.I posted my story on my HOA facebook and found out several of my neighbors had similar issues with this company. One neighbor even paid over $1000 to repair AC that was under the 5 year parts warranty.This company will try to nickle and dime you if you let them.

Had my maintenace done on our HVAc system and discovered we needed a new blower. It was done professionally, on time and by an expert. Had a clogged drain and they also came out to fix that. We have been very please with Christianson's service and will continue to use them.

Delivery was so smooth! Great care was taken to ensure both the safety of the delivery staff and the safety of the sideboard we ordered. And the customer service was so positive and upbeat. I'd do it again in a heartbeat!

I cannot be happier with the emergency phone support provided by Curt (sp?) this morning. Our home air conditioner was not working properly and Curt stepped me through a troubleshooting process that determined the capacitor probably needed to be replaced. I went to a local air conditioner repair shop with my old part and was able to replace it, saving a service call and getting the house back to normal. THANK YOU for the excellent phone support!Martin

Jordan was very professional. Did the check up as expected from an expert, explaining key points to me. Found no issues and called it as it is. Did not try to upsell anything. This is a good first experience for me with Christianson.

My house is less than 4 years old and have had to have the A/C repair come out 6 times. Quality product is not what this company provides. Outrages labor rates, too. On a previous visit they had to replace my damper that lasted over three years with a new and better $500 damper that lasted less than 5 months. I called them and while the part is warrantied for a year the expensive labor is not, only 90 days. Really? So obviously the company has no confidence in the products they provide, they know it is going to fail so they are going to get their pound on flesh any way they can.In regards to my water heater a key component failed, while it was covered under warranty and it took the tech only 10 minutes to repair, I got charged $90.This company is a ripoff with low-grade support.

My original faith in Christianson Plumbing has been restored. After a scheduling mishap, Jerry called me and absolutely made things right, he not only fixed what was incorrect but patched some holes for me out of sheer kindness. He went above and beyond...the kind of service I'd always had from Christianson for many years. THANK YOU, Jerry, for taking care of my home and issues needing repair.

I came home to a warm house after being in the hospital, I had suffered a heart attack a few days prior. After the dispatcher learned of my situation, he immediately spoke to his supervisor and had a tech dispatched within a few hours instead of the next day. Luis arrived and resolved the issue quickly.

Brand new home can’t get it cool they tell me 76 is acceptable for cool . Home has 60-76 % humidity level all the time if we don’t run 2 dehumidifiers 24/7 . Three visits last year same result . Called 2times so far this season and have yet to receive a call back ..Very disappointed in this company .

Untrained/incompetent technicians who are unable to diagnose nor fix the problem. Beware of service fees, and upselling, even for items under warranty. Had multiple service calls and still no resolution to issues. Trust the negative reviews, AC never worked day 1 and incorrectly wired. Customer service makes you feel terrible for even calling them. I question these 4/5 star reviews.

we had problem with water heater and called them for service since they were the one who did plumbing for our house(during construction from the builder). Ours is a brand new construction which is little over two years old now. I was told they would charge $89 for first 30 min and then per minute and then $1.65 for each additional minute. I agreed to that but in the final bill they even charged for helper additional $27. When I called them they said they would let me know when the service man returns to office the next day and they never called me after that. we have plumbing problems in our house like 3 times now (in two years). I feel cheated and wont use them again.

B.S. company. Was told I would pay 1 fee, it was 70 to diagnose and take off bad part. Yet they wanted to charge me 120 to put the damn part back on ??? Then told me they don't charge a trip fee for the 2nd guy to come back out with the part. I then asked him why was it $50 more to put the part on when you already know the issue. He said it was to process the warranty work . Yea what the F ever, that takes less time then finding the damn problem in the first place ! Horrible company ! They just move fees around to call them what they want. Amazing that my warranty work was payed for yet I had to pay 190 to get the problem figured out and installed. Would hate to see the cost of any other work....would not recommend them and sad they cover my warranty work.

I am part of their bi-annual HVAC system check-up and love it. The employees are always very professional, nice and thorough. I highly recommend them.

Showed up late and then told me they would have to remove the entire tub and tile to fix the drain plunger for which the handle fell off. Another plumber was called in from AAA Auger and had the problem fixed in less than 5 minutes, without tearing out the entire tub.

This company is a great place to learn the plumbing trade. Coworkers are always willing to pause what they’re doing to explain a process that I have never come across. I’m blessed to work with people that I now consider to be my friends.

1 year ago I spent 10,000 on a new AC. they came in and left hardly speaking to me. I was not even sure what was done or how to operate my new AC.Not one word from them after they cashed my check. Now a year later I called because things don't seem right with my unit and the lady (to bad I did not get her name) made me feel like crap when I asked her why they had not followed up with their work and that it should have been up to me to follow up with them. I disagree. I bought a new car the other week and they have called at least twice to see if I was alright. Spend your money elsewhere.

They are solid and honored a poor install by fixing. But sometimes very hard to get work done (we are waiting for them to get back to us to schedule an install...can't figure why they won't take our $?) so... Good honest work, tho.

I recently built a house and closed over a year ago. My heater was acting up and I decided to call Christianson since they installed the system. They came out and figured out the issue quickly. There was a fitting that wasnt tightened properly when it was installed and allowed the system to leak all the puron out. Since my system was out of warranty for labor and warranty doesnt cover puron I was nervous about having to pay for $50 per pound of puron. I ended up needing 8 pounds. ROBERT made one phone call and got everything covered under warranty even though I had no warranty. They could have easily made an excuse why this could have happened but they didnt. Yes they may have made a mistake when it was installed but every company run by humans makes mistakes, its how they fix them that makes the company who they are. And, Christianson is a stand up company.

This is the worst experience I have ever had with a vendor. I have had a plumbing leak due to an admitted faulty installation. They refuse to repair their leak due to a dispute with the builder over change orders. They have cost me $800 in wasted water due to their leak at their hook up to the meter and won't come address this until their builder issues are resolved. I have filed complaints with the BBB and the State Board of Plumbing Examiners. Avoid at all costs.

I just got a new house from KB Home, Christianson did the AC units on the house. On the day I closed on the house, the AC was not working. I am unsure if it ever worked. When I called for repair they were all booked up. This is troubling on so many levels. I have called another local AC company (Stan's) who was able to make a nearly immediate appointment.

Good experiences with the technicians that have come out to repair my A/C. Maybe because I watch them begin their work and then ask questions after they are finished. The only reason I did not give them 5 stars is because nobody is perfect.On another note: I've dealt with ChristianSON for over 5 years and I STILL get their name confused with another company with a very similar name. Thank goodness the other company changed their name this summer! Maybe some of the negative reviews I've been reading really belong to the OTHER company. Hmm, just a thought.

Jeff with Christianson Plumbing was excellent. He removed 15 feet of grout that our horrible contractor washed down the lines. Amazing work! We highly recommend them.

Dishonest company. Bait and switch tactics with pricing, unprofessional, had to come back 4 times for the same problem and was charged for each. YOUR GUESS IS AS GOOD AS THEIRS WHEN IT COMES TO DIAGNOSTICS. I wish I'd read the reviews first...

The extended service is a rip off! These people charge you close to $500 to provide extended service on my a/c and still want me to pay them to come out and if there’s anything wrong with your a/c that’s an additional fee! Please go elsewhere with your business!

They don't care even if you have kids in the house with a faulty heater! The dispatcher was very rude! She wanted me to wait for 5days that also ran into the weekend so they get paid emergency fees! THIEVES!!!

Replaced my RPZ that autofills my pool. Guy was awesome. Even called me back following week to make sure I had taken measures to protect w/ freezing weather coming .

Updated 11-17-2021 Tech 2160I always thought this was a great company to go but I was wrong this time.It's one thing to be expensive, but it's another to be dishonest. This blue wire was loose on the Digital Ventilation Controller. I had told the Tech because of the wire being loose this is the reason why it wasn't working but he ensured me that wasn't the case that the blue wire had nothing to do with this control. I had to replace the whole unit for $500, but I had one in stock in my house and I asked them to replace it of course he charged me 120. When he replaced the Digital Ventilation Controller of course he use the blue wire to make it work. Where he told me that the blue wire didn't have nothing to do with the Digital Ventilation Controller but he was lying. I went ahead and exchange the old Digital Ventilation Controller back and it was working. Originally I had gave them a 4 star for the good customer service but now I had to drop because the tech was dishonest. I even confronted the tech about the blue wire and he keeps telling me that he didn't have to use it. lies after lies.They were expensive. They charged me 425 plus tax. This was parts and labor. Overall the company was excellent.

The people that are hired to work for this company are not qualified to do the job right the first time.Lack of knowledge and ability to perform a correct diagnostic. No manners or ethics. I honestly don't know how this company is still in business, you get better service at a car wash.

They installed the water heater in our new home 3 years ago. Improper installation has caused it to first leak then go out completely. I am not sure how they stay in business. I guess they have contracts with builders. I am going to complain to DR Horton.

Had a simple problem with my A/C unit today(a Saturday evening) and had a knowledgable and polite tech out within the hour to get it fixed and teach me how to better take care of my A/C system. Very pleased with the service, thanks a lot Robert!

Always a great experience! Stephen is always kind and courteous and takes great care of us! I wouldn’t even think of calling anyone else for our A/C needs!

I just want to thank Kirt, on a great customer service along with helping me with my thermostat. I highly recommend this company because they have great customer service and professional technicians. Thank you again Kirt.Happy holidays..Mr.B

Have used Christianson forever. Went to school with several members of this family years ago. They are great to work with. Special people -Rose & Mario! Thanks guys!!

Very quick and friendly turnaround time. From sending a service request via online to showing up at scheduled time to repair issue????????

Christianson has been servicing our office needs for years. We have been very happy with the service. Even when we have encountered service issues, they have always striven to make things right. I would definitely recommend them.

Very helpful and understanding from the beginning of the process. The women were very kind. The guy knew exactly what he was doing and solved the issue within 30 minutes.

Called at 6:30 PM and it was 88 degrees and getting hotter. Luis Varela of Christianson AC and plumbing came out and had cool air coming out in
no time. Great job.

The service technician was courteous and efficient. Arrival was on time. He explained what he had done, then told me the status of my unit.

Chad was great. Highly recommend him for any HVAC service you might need. We enjoy working with the entire staff.

Worst company i’ve ever worked with. Stay away unless you want to spend thousands of dollars and no operational AC

Great service by the team. They even took their time to teach us some basic maintenance actions we can do ourselves to maintain the unit. Outstanding service!!!

They did the plumbing on our house when it was built and we can them when we need a repair. Always great work at a fair price.

I bought a brand new house that they did the plumbing and electrical work. They have had to come back out at least 6 times to fix issues I have had. Now that the warranty is up I'm sol on the problems I've been having

Stephen was awesome. Everything was clearly explained, he was efficient, and he made all necessary precautions (masks, gloves, and so on) to protect himself and others.

Tech's were very professional and courteous. Checked AC system
earlier this year and heating this winter with no problems found.

I have been in the HVAC business for the past 25 years and I've seen a lot my wife and I have decided to build a home at 104 speckle Park in Star Ranch in Hutto I went to inspect the HVAC that was installed by your company and I must say what an awesome job everything look proper up to code and they did not skimp on the duct system proper sizing for proper air flow I look forward 2 using my AC equipment when I move into my new home so give the installer is a pat on the back for doing such a good job they deserve it I know it's hard to get a good rating in this business but when one is deserved it needs to be given once again thank you for doing such an excellent job and being a excellent Service Company our area needs more like yours

I would give more than a 5 star rating if I could. My builder used them for plumbing, I have been very happy with their service.

Waited from 12-5 for a technician. Finally got a call at 5:30 saying they couldn’t make it.

The service technician was on time, courteous, thorough, knowledgeable and answered all of my questions.

My technician was on time. He Fixed the issue quickly & Advised on how to resolve the issue if it happens again. Would reccomend.

Jose checked both units including outside.

Horrible. How water heater installed by them 3 years ago was pouring water out into the house. First off, these things should last 10 years. Secondally, I called and they said they were booked up even though water was pouring into the house.

We have utilized Christian Bros. HVAC and plumbing services for many years. They are always professional, reliable, reasonable, responsive and honorable.

Always dependable; always honest. Just another positive review... but when then there are many, many positive revuiews, that's what prompts you to use their services!

Steven was very courteous, knowledgeable and helpful when servicing my A/C and changing all my filters.

Steve and Justin were great. Very friendly and knowledgable. Installed water heater and did a great job.

Didn't show up! Also they don't deal with clients that are using their Homeowners Claim Insurance for payment.

Very good people arrived with a load and a unloading when I take my tarps down

Prompt and professional. Tech arrived on time and quickly found the issue with AC and fixed issue. Cost reasonable.

Aside from taking a week to even get on the schedule they gave me a 5 hour time block and then didn't even show up. Terrible customer service. Your time doesn't matter to them

Great customer service. Responded same day. Diagnosed and fixed problem. Very pleased with this company.

The Service Technician was friendly and explained each step as the process as we went through the annual check up.

Came early, was very courteous and quick. Wouldn't hesitate in recommending their services.

Very friendly, very helpful, and extremely knowledgeable. I would definitely recommend them for any heat and air needs.

So glad we gave this company a second chance. Technician was on time, polite and efficient. Thank you!

I trust them with my plumbing, though the grass is greener on the other side cause its fertilized with ahem.

I've been calling them for days. Their answering service says they'll get back to you by the next business days. Not the case.

Great service .

The technician found that a heating element was not connected this was missed during the initial installation

Quick to come fix our A/C. Really polite and knowledgeable. Next time we need something done I am calling them!

Prompt, courteous, efficient and quick. There is nothing else we could ask for. Thanks to James for a great job.

Always call them for any trouble with home issues...plumbing, AC, etc.

JR and his partner helped me to understand my issue and fixed it quickly!

They are good, but they have to finish the job. They cut the drywall, but not finish!

Professional and fast
Gave several tips on what I should do to HVAC to keep in tip top shape.

Have been our heating/ac people for several years. Have always been happy with service people and office staff.

Had one of the best A.C technician came and fixed what needed to be fixed and he was very professional.

Great service technician was very knowledgeable issue was resolved on the same day I call

Mario is knowledgeable and friendly. Christianson is reputable company. I trust the company.

Service manager was great to deal with. Tech was awesome, helpful and professional.

Fast service and incredibly kind an helpful! Made this emergent water loss so much less stressful!

Very professional! The technician came in assessed the problem and took care of it in a timely manner. Thank you!

Christianson has always done a great job. If there is a problem they will take care of it.

Installed my system when I built my house. GrwtG service and quick response time when my heat quit working.

Excellent service and workmanship

James did a terrific job and displayed a very pleasant manner.

Always great service and the technician is as good as they come. Exceptional service thanks.

Got us back in business with one service call and for a reasonable cost.

Good job all around. On time, good communication before and during appt.

Great customer service. A challenge to make an appointment.

Very friendly and helpful technician. He explained everything that he was doing.

Great and reliable service

This company does not honor their service policy and did for for me that never worked.

Christianson Air Conditioning are great! They are always there when in need.

Luis displayed the professionalism, courtesy, and expertise I have come to expect from Christianson. Thanks!

Excellent and quick service. Service performed was our annual inspection and service.

Great company and staff. James was timely and thorough.

Great service and trustworthy, I have been a customer for years.

Joe always does a great job and is a pleasure to work with...

Look before you dig. Your contrator in Temple just cut the main internet line for my street.

Super service on our AC! These guys are wonderful!

Great service, excellent products, fair price.

Just here to say Jim is the best.

My tech Was very informative and helpful.

Wry satisfied

Best HVAC company I've contracted with

On time. Wore mask. Did his job, briefed me, and left.

Awesome experience super friendly and professional

Great service, great people

Thank you - always great service!

Quick and courteous! Glad we called!

Professionals people always on time, which I appreciate

Great Company. Good service

Did us proper with no BS or gouging

Reliable, honest, reasonably priced!

Always great service.

They are reasonable and honest.

Great job

Very informative representative and professional service

Don’t waste your money.

Good service and great people .

Very thorough. Very clean!

Great people and great business

Great company to work with

Great Service and Great people

I am very satisfied.

Always quick and professional

Polite, on time, efficient, and well done

Amazing place to work for.

Great customer service

Fast,efficient and friendly

Steven is awesome!

Awful service and expensive.

Perfect

Great company!

Great Service!

Great service.

Professionals at all times.

Excellent service.

Ftp

Good service