This company was used on a very difficult remodel (through a contractor) at my house. The first day someone came out, we walked through and he marked down everything on a blue print. I was impressed that the guys showed up about an hour and a half later to start. Until..... we realized that something got lost in translation on that blue print and maybe half of it was correct. The main electrician they sent, Elisha, and later his partner Jerad were both great and would thankfully call me to double check things that seemed off on the plans. Super friendly. Very knowledgeable. Able to fix all of the crazy wiring done by the past owners. The company occasionally did send out other electricians that would make mistakes..... Not knowing the house or scope of this job.On one of the last weeks, my contractor and I had a bit of a quarrel. He had made a mistake on timing another part of the job and was about to leave for vacation. I had very limited time to get back in my home. He hung up and said he was done. This isn't uncommon, we were practically best friends by month 4! We would laugh, joke, occasionally argue. Remodels are so tough to go through. Contractors understand the tole this takes on the home owner.American Electric had been at my home so much, I trusted them. And I had a few weeks deadline to move back in, so I called them directly for help. The owner, Jack, answered the phone. I told him the situation, asked him to please contact me only if my contractor stopped work because I would then need to start paying them directly to continue the job. He agreed to do this in confidentiality so as not to worsen the situation. He acted very kind, so I trusted him.Instead of waiting for a stop work call. He immediately called my already agitated contractor and tattle taled on me! As you can imagine. My contractor was furious. We had to have a long conversation to rectify the situation and keep him on the job.Contracted or not, I was ultimately the person paying American Electric. Not my contractor. Instead of respecting me as a client, the owner nearly cost me my contractor and it makes me sick that I had to pay the enormous bill to a company with and owner that acted like a 5 year old and told on me after calling for a little help.
