My builder hired them to remove/replace the plumbing for the kitchen sink. The gentleman who removed the parts was on time and great. Fast forward the next day when he was supposed to come back to put the parts back in after the sink was replaced, he called saying the sealing needed to dry first and that someone would be back out the next day, Saturday, between 7:30-8:30 am. I'm not living at the house yet so I had to go through the trouble of arranging for my parents to be there. 9:30 rolls around and still nobody's come. My builder gave me the main line to call and the person on call spent most of the call saying no every time I tried to speak. He kept saying he wasn't scheduled and would only leave the house for emergencies. I tried to explain that I wasn't trying to get him to go out, I needed to find the person scheduled to be at my house to see if he's running late, or what. This was probably just a scheduling error, and that's fine, but the attitude of the on-call plumber was attrocious.