Brandon Marshall was our main contact and plumber. This is the best plumbing service for high end jobs here in the loop. I strongly recommend Brandon for major plumbing work.Below are the pertinent examples to support my statement.1. Brief summary of the work I sought: I wanted a complete redo of all of my plumbing at my house. Five plumbing services were contacted including Village plumbing, among four others. I asked all companies the same questions, asked them for the same assessment and asked them their thoughts and recommendations. Brandon provided the most comprehensive assessment and recognized the nuances of the details better than any other company. Many of the other plumbing companies failed to identify important concerns. Examples include gas piping being 1/2 inch versus 3/4 inches, iron bolts instead of brass bolts, etc.2. Bids: Most of the bids were reasonable and 4/5 were within 20% of each other. So, among the four bids, price was not the main issue. However, Brandon provided multiple breakpoints for work he would not recommend to be done and alternatives in case I was interested in more economical options. The most salient information re price was the INSANITY of VILLAGE PLUMBING. They offered a bid that was 3x (yes, THREE TIMES) MORE EXPENSIVE. I called them up to negotiate the price and ascertain what they were thinking. They were flippant and rude. I cannot emphasize enough that Village Plumbing is the biggest scam of a company ever.3. Work quality: I chose Brandon based upon value (=quality/price). Quality was based upon his warranty and assessment of my home's plumbing. Brandon performed an exceptional job. The plumbing works impeccably, the water pressure is powerful, the hot water is sizzling, and the sewer drains flawlessly. They ran into some challenges due to weather and old plumbing under a complicated, older home. The time to complete the work was longer than anticipated, but, since plumbing is a 10-50 year investment, to me, extra days is like a drop in the bucket for quality work. The work was never delayed due to not coming in, bungling mistakes, or laziness. All delays were due to weather and carefully addressing the existing challenges.4. Communication: Brandon's communication was superb. I'm not a micro-manager and am busy. Brandon gave me updates every few days with a succinct phone call. I called a few times to ask questions and get further details. Brandon always responded quickly, politely, and addressed any questions or concerns I had. This is an undervalued asset and one of Brandon's best qualities.5. Follow-up: I waited to write this review three months later to see how things turned out. Everything works great. No issues. One of the unchanged appliances had some issues with the new water pressure and I called Brandon to take care of it. No issues. He came, fixed it (no charge) and all is well.So, my recommendation, based upon a complete overhaul of my home's plumbing, and review of five plumbing companies (with assessment, inspection, and bid) is that for large jobs, Brandon Marshall provided the best value (=highest quality assessment / reasonable price) and did an A+ quality job. I would strongly recommend Brandon for any major plumbing job.
