I called this company last friday to have them come out on Monday just to install a faucet. We talk about 100pm being a good time. 1pm Monday rolls around and they don't show so I call. I talk to a lady who has no idea who I am and says I'm not on the schedule. She puts me through to the plumber and we politely agree to do it the following day at 1pm. The following day I call about 10am just to check, again the lady has no idea who I am and says I'm not on the schedule. They guy gets on the phone and tells me its too cold and the roads are icy. I'm very patient and have another bathroom sink I can use so I tell him no problem, let's do it Friday at 1pm. Friday rolls around, I call at 10am, and guess what...the lady doesn't know who I am and says I'm not on the schedule. lol. I tell her to call the guy and I assure you I'm on it for 1pm. Please call me back. They never do. I call another plumber, and they send someone in an hour. WOW. I never leave reviews, I rarely complain, but this almost became too funny not to share.