Hugo Plumbing Co

I had 3 toilets changed out. Hugo Plumbing was reasonable in today's times compared to many larger chains. The crew was on time and very professional. I decided to use their toilets for quality and warranty. IThey immediately separated to divide and conquer. They were quick but very thorough. The last installer checked 3 times before he left to make sure everything was just right.
They are also family owned. I'll be using them for future plumbing needs.

Reliable

I have been buying parts for years and never had a bad experience. Need install of toilet and they where on time and price worth every penny. I would recommend them to anyone fir all plumbing needs

Called them to replace the water heater. Very honest and upfront overview of all the options. No pressure. Scheduled for the next day. Professional installation. Definitely recommended.

Very polite, they don't leave you waiting!
Have used them twice, recommended twice and will use again, if needed!

Great place for all your plumbing needs.
Really friendly and knowledgable.
Family owned business for many years.
Will help you and explain how to do your repairs.

Guy from Lowes recommended this store when they didn’t have the part I needed. They had the part at a fair price.

I have used Hugo Plumbing a few times. We had water heater replaced once. They did a great job and replaced it the same day. We also have tree roots in our pipes. They have come out several times to help with that issue. Great service. Very knowledgeable. Local family owned company in Bartlett. Very happy with service and highly recommend them.

Very friendly and informative

Great family business who care about their customers

None nicer or more knowledgable person than Mr. Hugo , his son, or Barbara. If he doesn't have it or know about it,how it works, why it breaks, how to fix it, it simply does not exist.

Professional experience with this company all work was completed as requested will use them again

Hugo's has done different plumbing work for me over the last 10-15 years. I have found them to be honest,efficient and knowledgeable, and the work is done right the first time. They have always been courteous and respectful.

Awesome company

Great plumbing service, great prices, dependable and that's becoming a rare trait in businesses.

Very experienced, knowledgeable, ethical, professional, and fast. Very particular about doing excellent work. I can’t recommend them highly enough. The final cost with Hugo was less than half the estimate I got from a company that advertises on TV a lot - all that advertising is expensive. I’m super grateful that someone told me to call Hugo Plumbing before I did anything else. I won’t call anyone else.

Good people and willing to help

Mr. Hugo and his team is top notch. I have a leaking outdoor focet for garden hose. He was able to diagnose the problem right away. He had to cut through a drywall from inside because when the house was built 10 years ago, builder did NOT install plumbing correctly. Mr Hugo reinstalled the pipe with much better insulation and replaced the focet. All this took him less then 2 hours, and he charges a fair and honest rate. I will definitely call him when I have plumbing issues!

I've been going there for years. They always talk me through everything I need to know, and get me the right part the first time

They were not interested in my project

Great people and excellent service. Wouldn't use anyone else

I have used Hugo Plumbing several times over the last 5 years, they are a professional operations , that I have referred to others. We are all satisfied with their work and prices.

We had them come out to fix a wobbly toilet, the flange was broken which secures the toilet to the base. The plumbers were able to replace everything under a hour. They were super friendly and professional. I would highly recommend them to anyone who needs a plumber. I was also able to get an appointment for them to come over within 2 days.

Hopeful, friendly, takes time with customer

Cannot say enough how helpful and friendly they are. Solved my drain problem not by selling me an expensive tool, but by renting it to me for a fraction of the price. THANK YOU!

They have items that neither Lowe's or Home Depot had for my tub and sink repairs.... The staff is very knowledgeable...

I recently had a plumbing crisis. Days before Christmas, as the family was coming to stay for the holidays, my water main broke and we lost all water pressure. Hugo put a priority on my repair and a crew of polite, capable guys showed up at 8 am in terrible weather and saved the day.

I can't speak highly enough of their service.

Showed up same day as i called!! Very nice, professional and quick. Would reccomend highly!

We had a leak in our front yard. Called for service and Barbara got me scheduled quickly. Bryan and John called and arrived on time. Found the leak very quickly and repaired in less than an hour. These guys were exceptional. Hugo’s will definitely be our first call for any future needs. Very affordable which is wonderful.

This was my first experience with Hugo Plumbing. Richard and John were so very nice and extremely respectful while completing the job. When and if I ever need plumbing assistance in the future, this is the only company I will call. INCREDIBLE is all that can be said. THANK YOU!

VERY PROFESSIONAL!!! RESOLVED PROBLEM VERY QUICKLY!!! WILL DEFINITELY BE USING THEM AGAIN!!!! THANK YOU HUGO PLUMBING!!!

Worst so called plumbing service we've dealt with. We had a leak coming out of the wall and didnt know what was causing it. So we called them. They came out said it was coming from the toilet. So we let them fix it. Now its leaking worse then before ,So we called them back someone came out. And the guy that showed up was very rude. He said that we should've called a PINPOINT leak detection plumber to detect the leak first. And that there was nothing he could do. Thanks for nothing Hugo Plumbing. Wouldn't recommend them at all.

Great place and service.

I go to their shop to get parts to fix things myself. Mr Hugo is a joy with his knowledge and helpfulness.

Very bad service I called Hugo for the best service and best quality however I could have got someone off the street to help me for a cheaper price..I have no problem paying all the money in the world to have my problems fixed correctly but to have a problem not fixed and you don’t stand behind your mess up a day after is not right. I didn’t determine the issue that’s what you get paid for if you leave my house and tell me it’s fixed that’s what I’m looking for.

Best place in Bartlett to get quality plumbing supplies!

The Original Owner was a wealth of information! The new owner is not trustworthy. I recommended him on the basis that I had done business with his Father who was a stand up guy, always fair and honest. However, he has been out to my sons house twice, and has charged them a fortune, for almost no work, plus one of the original calls, instead of just telling them that he doesn't work on appliance related problems, he comes out and does nothing, then wanted to charge $350. My daughter in law at least got him to clear the shower drain for that amount! Ridiculous! I will NOT recommend this company ever again!

They never showed up not called

Very nice guys. Great service.

Great as always!

Brian came out to address a leak close to the water turn-on valve. He found the leak and repaired it in a timely manner. When he was finished, the yard was replaced as if it wasn't even dug up. After the repair, he checked all of my sinks, showers, and toilets inside the house to ensure no further problems. He found an issue with the laundry water valve and offered to replace it right then. I would recommend Hugo Plumbing to everyone I know and would definitely use them again for all of my plumbing needs!

Very knowledgeable, reasonably priced, came out fast

Very nice and helpful people. If they don't have what you need they will definitely direct you to the right place to get it from. Will recommend

Great plumbing parts store. Why do I always go there second, like to waste money at Lowes are Home Depot!