Best Kool Deck in Phoenix AZ
Flooring Contractor
I met Eric at First Class Coatings just after COVID hit the valley in early 2020. At the time, Eric was one of many garage floor epoxy installers I interviewed. Due to the summer season starting (high heat is bad for epoxy installation) Eric suggested I wait until temperatures cooled before moving forward.
6-months passed and during that time I met an unlicensed, non-certified wall and concrete person working on a neighbors house. I asked the gentleman if he could install a cinder block wall for my pool equipment and another to cover my A/C units. Afterward, I had him install a 600' concrete driveway extension. All went well apart from last minute price increases and failures to come when promised.
It was then I asked if knew how to epoxy a garage floor (a dream of mine for quite sometime). He said yes and, due to the ongoing relationship and repeat business, I allowed him to do the work. It was a catastrophe. Among botching the job, I caught one of his employees stealing from me. Also, the man increased the price of the job by over 20% the day he came to do the work.
After completely ruining my garage floor, the gentleman never came to fix it and refused to take my calls. He even stooped as low as to contact my wife and have his son threaten me if I didn't stop asking for him to make it right. I ended up filing a police report(due to the threat) and, the next day, called Eric.
What a dramatic difference. Not only did Eric remember me, he came to my home immediately to access the damage. Eric stated a complete sanding, epoxy and clear coat was in order to make it right. Eric did not change his original quote, despite needing to do additional work, but also came the next day with a crew of 6 men! They worked tirelessly until the floor was perfect. Eric and his team came back multiple times over the next few days to apply clear coating and inspect the workmanship. He did all this without ever asking for any money upfront. When I asked him why, he stated it hurts to see good people being taken advantage of by unlicensed contractors. He continued with saying these types of contractors give our industry a bad reputation and I want to prove to you what professional workmanship and 30-years experience should look like.
In today's day and age this attitude is extremely rare. People don't
take pride in their work anymore and certainly don't stand by it or make it right when done wrong. Eric is a class act who made everything right with a firm handshake and a lot of integrity. I can say without a doubt, Eric is a good person who is passionate about his craft and extraordinarily caring for people he works with. Thank you for the amazing experience and for the reminder that honest, hardworking
people still exist. My lesson: I will never work with an unlicensed contractor ever again.
www.epoxyaz.com
6-months passed and during that time I met an unlicensed, non-certified wall and concrete person working on a neighbors house. I asked the gentleman if he could install a cinder block wall for my pool equipment and another to cover my A/C units. Afterward, I had him install a 600' concrete driveway extension. All went well apart from last minute price increases and failures to come when promised.
It was then I asked if knew how to epoxy a garage floor (a dream of mine for quite sometime). He said yes and, due to the ongoing relationship and repeat business, I allowed him to do the work. It was a catastrophe. Among botching the job, I caught one of his employees stealing from me. Also, the man increased the price of the job by over 20% the day he came to do the work.
After completely ruining my garage floor, the gentleman never came to fix it and refused to take my calls. He even stooped as low as to contact my wife and have his son threaten me if I didn't stop asking for him to make it right. I ended up filing a police report(due to the threat) and, the next day, called Eric.
What a dramatic difference. Not only did Eric remember me, he came to my home immediately to access the damage. Eric stated a complete sanding, epoxy and clear coat was in order to make it right. Eric did not change his original quote, despite needing to do additional work, but also came the next day with a crew of 6 men! They worked tirelessly until the floor was perfect. Eric and his team came back multiple times over the next few days to apply clear coating and inspect the workmanship. He did all this without ever asking for any money upfront. When I asked him why, he stated it hurts to see good people being taken advantage of by unlicensed contractors. He continued with saying these types of contractors give our industry a bad reputation and I want to prove to you what professional workmanship and 30-years experience should look like.
In today's day and age this attitude is extremely rare. People don't
take pride in their work anymore and certainly don't stand by it or make it right when done wrong. Eric is a class act who made everything right with a firm handshake and a lot of integrity. I can say without a doubt, Eric is a good person who is passionate about his craft and extraordinarily caring for people he works with. Thank you for the amazing experience and for the reminder that honest, hardworking
people still exist. My lesson: I will never work with an unlicensed contractor ever again.
4757 E Greenway Rd #107b, Phoenix, AZ 85032