Best Interior Designer in Phoenix AZ

Great variety of products, and knowledgeable owners.

Incredibly disappointed and frustrated with my experience with Porter.

I placed an order for a mantle I was told would be 13 weeks out just before closing on a Saturday, and attempted to cancel the order the following Monday after finding a more reasonably priced option that would deliver in 4 weeks.

I was then told deposits, which was 50% of the total, were non-refundable, which was not communicated during the buying process. Porter then pointed to the invoice, drawing, and receipt, which has the disclaimer in approximately 5 point font buried in a 240 word paragraph, and was signed by me in an approximately 60 second time span on Saturday when the salesperson asked me to sign here, here, and here.

After disputing the charge, but still being required to pay based on the signed invoice, I requested that Porter donate the deposit to charity, since the only other option was a store credit.

At this point, I have not received any proof a charitable donation has been made, nor have I received a credit, and it has been 5 weeks since my donation request.

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In response to Porter Barn Wood Owner, 9/4/21, 8:30 pm:

I am not disagreeing with any point you have made, especially since you have almost reiterated verbatim what I originally posted.

If I had been told verbally there was a non-refundable deposit policy, you would not have heard anything from me. The fact is, you currently have over $500 from me that was provided as a deposit, and I have received nothing from it. Simply provide me a receipt that you made a charitable donation. I do not see how that is an unreasonable request.

I am sure you understand that I do not want you to benefit monetarily based on my experience with your company. I think we can both feel good about helping out a worthy cause.

Matthew

Spoke with Karen who is an estimator and she said she would review my specs and get back to me. Instead of being professional and saying the job was too small or they were not able to do it she just blew me off, refused to return my calls or my texts. Very unprofessional and not how you handle clientele. Bad business practices.?

Nice people, good location. Clean store.