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Completely unimpressed. I called them this morning just before 9am during their business hours. Their answering service picked-up and I relayed that I wanted to simply speak to someone at the company for about 10m to determine if the project we had was a good fit for them. She proceeded to ask me several questions to gather my contact information and then informed me that no one was available. She offered to schedule a quick call, but the next available time was TWO DAYS later. I politely declined. If this is the kind of intimacy and customer service Phoenix Home Remodeling delivers, I do not plan on ever being a customer.

EDIT on June 24, 2021: After reading this company's response, I increased my rating to 3*. While the response was fair, I do think the impersonal nature of an answering service (not actual company employees), coupled with the fact that availability for a very quick initial discussion was a full 2 days later would still keep me away from engaging. If I am going to work with someone on a project, I'd like to believe that the importance of a quicker response time and a more personal, direct interaction is paramount. Speaking to a third party service tasked only to gather my contact information and mechanically schedule a ~10m call 48 hours in advance does not give me the sense that this company is eager to engage their client base. That said, given the fact that I did NOT use their services, 1* admittedly felt harsh. I wish PHR the best of luck and strongly suggest they reconsider their screening process.

I had Homework Remodels update the kitchen and laundry in my Haver home and I couldn't be happier with how things turned out. It is really a stressful time to have your kitchen torn up for weeks but all the people I interacted with during the remodel were great and provided excellent quality work. I just love my kitchen everyday (still pinching myself after 2 years) and get nothing but compliments from everyone that comes over. I recommend Steve and his folks at Homework Remodels.

Greg

Phoenix Home Remodeling does great work. We found that Jeremy takes the time to understand what we need. Our experience was a good one and will use Jeremy in the future should the need arise again.