Best Customized Lighting in Phoenix AZ

We hired TWD to remodel an entertainment center wall. From the very beginning, the experience was great. The communication was excellent, the design process was easy and a design was created that fit our needs and style. The quote was quite reasonable, and they gave us a calendar and schedule for construction, and stuck to it! They did every task on the day they scheduled, kept the rest of the house clean and neat and did a great jog of cleaning up when they were done. The finished product is fantastic, matched the design, and they were even able to incorporate mid-construction changes with no hassle. Everything was done right, from the first contact, constant communication, construction, cleanup, attention to detail and finished remodel. Highly recommended.

Had them out for 2 bids on different projects
1st bid- kitchen, came in 8k below other vendors but had limited cabinet selection so we opted elsewhere. Salesman was very nice

2nd bid- extension to home, asked for same salesman and was told he no longer worked there, no big deal, send the next guy. New guy shows up, asks lots of questions about the project and asks where budget needs to be. I give him a range and he leaves. Calls me that afternoon and refuses to give me the price over the phone, insists we meet in person. Arrives at 630am instead of 7 (called me at 615 to tell me he would be early). Shows up with a bid that is 23k above what I told him I needed to be at to even consider the job.

Keeps asking me what would it take to get the work after I tell him that's not affordable and we already had a better bid. Salesman then insists on questioning the other contractor and his qualifications rather than re-examining his numbers. Finally, he leaves (no mask on during either visits during the peak of COVID).

Calls me later to tell me him and the boss accidentally added a fee 2x and would now be 8k cheaper, but still over by 15k. Still not interested. His boss calls immediately after and leaves a voicemail asking for a run down of the other contractors bid because it's bizarre someone is cheaper.

Didn't hire them for either project and ended up blocking the salesman because he wouldn't take no for an answer.

Leaving 2 stars because the first experience was great and price was competitive.

Professional, punctual, smart and kind - Keith is amazing and has an outstanding company. I highly recommend Arizona Kitchens and Refacing!