Best Residential Design-build Construction Company in Phoenix AZ
Roofer
I’m so happy I called Phoenix Roofing. They were great and made the entire process much smoother and faster than I expected. Thanks Troy!!
phoenixroofing.com
20 E Thomas Rd #2200, Phoenix, AZ 85012
Roofer
I recently used pinnacle roofing to replace he underlayments on my roof. The job itself appears to be well done, however they left a mess behind when they were done despite the contract stating that they were responsible for cleaning up all debris.
As background, I was scheduled to have our roof done in mid July, however pinnacle called me in late June to see if I’d be interested in having them come early. I was going to be on vacation was assured it was no problem as they did not need to access the house.
The mess started they day before I left for vacation which was the first day they started working. After work, I came home to find our pool filled with debris and nails that could’ve wrecked the pool cleaner. When I called pinnacle to explain the issue and my concern given that I’d be out of town, they told me that the pool should’ve been tarped and that they would take care of it.
I returned home from vacation after the job was complete. I immediately found ~10 large nails in the driveway that could’ve easily wrecked my truck tires. I also walked to the backyard to find all of our plants dead and the pool water dangerously low. I later discovered that the water to the house had been shut off while I was gone and not turned back on.
I called pinnacle about this and while they did come out to inspect the quality of the roof work itself, I received no apology for the nails or the water being turned off. Instead I was told that they didn’t turn the water off to the house and that it must have been someone else despite them being the only ones at the house that week. When I asked to be refunded for the $200 we paid to replace the dead plants, they would only credit $100 (this was a $12k project). Their lack of accountability to the sloppy cleanup job by their team makes me think this is a common experience with this crew. If I were to do this job again I would use a different company.
pinnacleroofingaz.com
As background, I was scheduled to have our roof done in mid July, however pinnacle called me in late June to see if I’d be interested in having them come early. I was going to be on vacation was assured it was no problem as they did not need to access the house.
The mess started they day before I left for vacation which was the first day they started working. After work, I came home to find our pool filled with debris and nails that could’ve wrecked the pool cleaner. When I called pinnacle to explain the issue and my concern given that I’d be out of town, they told me that the pool should’ve been tarped and that they would take care of it.
I returned home from vacation after the job was complete. I immediately found ~10 large nails in the driveway that could’ve easily wrecked my truck tires. I also walked to the backyard to find all of our plants dead and the pool water dangerously low. I later discovered that the water to the house had been shut off while I was gone and not turned back on.
I called pinnacle about this and while they did come out to inspect the quality of the roof work itself, I received no apology for the nails or the water being turned off. Instead I was told that they didn’t turn the water off to the house and that it must have been someone else despite them being the only ones at the house that week. When I asked to be refunded for the $200 we paid to replace the dead plants, they would only credit $100 (this was a $12k project). Their lack of accountability to the sloppy cleanup job by their team makes me think this is a common experience with this crew. If I were to do this job again I would use a different company.
1518 W Knudsen Dr STE 100, Phoenix, AZ 85027
Roofer