Best Supply Pipes in Charlotte NC

(Kate) the dispatch intake receptionist at the time had initially set an appointment for the service man to come out between 9am and 11am. When that time slot for the appointment was missed, my fiance then called the office for a valid reason. After speaking with the receptionist, he was told that the serviceman had an emergency and that she would reschedule another appointment between 2pm and 4pm. When that appointment was missed, my fiance called a second time trying to get an update, Kate then informed him that they had ordered the wrong part and would have to reschedule for the following week. I called the next morning and spoke to Ms Melissa, the office manager, she first apologized and she informed me that she would rectify this situation immediately and she did. She ordered the part, had it picked up and had a serviceman come out and repair my ac unit that same morning. I'm hopeful that they have replaced the intake dispatch receptionist Kate and with someone that is exemplary of the companies core values which is honestly, integrity and quality service as Ms. Melissa is. I truly appreciate your hard and diligent work Ms. Melissa and appreciate your service with this company.