Best Mini Splits in Seattle WA

I cannot speak to the work they do, I'm sure it's fine. This is more about the service.

This company was arranged through our realtors/escrow for our new house for some work we needed. The electrician didn't contact us directly ever. We had to ask our realtors for updates on when they were going to come check things out for an estimate. They didn't come until over a week after we closed on the house. When they did, they sent an assistant? who barely spoke with my wife while he was there. He didn't leave a card or take any of her contact information or even identify who he was. A few days later our realtor sent us their quote and apologized on their behalf (again, why isn't the company themselves contacting us?). I called the number on the quote to arrange the service because I already waited this long. A man said he'd call me back to set up a time. No callback. I call them again the next day and he said he will get to it no later than 6/27 and text me confirmation. No text. I called him to cancel today and I don't think he remembered who I was.

20 days have gone by since we moved in and the work was supposed to be scheduled prior to closing. It's odd that our realtors didn't give us contact info for the electrician, but that's for another review. The electrician should have got our (the home owners) contact information right off the bat so we didn't need a go between.

The technician that came out was professional, helpful, and a good communicator. We had an appointment within two days of contacting them through the website. Both the issues we needed fixed were resolved within an hour. Highly recommended!

Probably the best home contractor experience I've had. Good listeners, clear communication, up-to-date knowledge, deep experience, a passion for creatively solving problems and respectful of clients. Its not every day you can find all that in one company. Everyone I've connected with there - Joe, Keith, Jenny - has been great.