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I was looking for a “handyman” to remove/replace several broken AC units that were jammed into small window openings in an old workspace. Now I first contacted the highest rated handyman services on Google and they all declined the job. That’s when I came across Fixer.com.

The web site steers you into making an appointment right there, which frightened me a little because I didn’t want to make any commitments without knowing if they could actually do the work. After some research, I went ahead and booked an appointment. The process was easy – more like ordering food delivery than what I was used to with other companies. There were many options for setting up a day and time (although no weekends yet). After making the appointment, I received a confirmation email and then an hour later, I got an email with a time estimate range for the job. Since Fixer gives you a rate depending on your zip code, I guess you can estimate the cost of the project.

Fast forward to appointment day - Sherrie and Jacob arrived on time; they were very friendly. They looked at the project/space, gave me an updated time estimate and then went to work. When they were done, they left. They didn’t even ask for payment. I got a text and email later with the invoice. I did notice that the actual time taken was over two hours greater than the estimate. But I’m actually ok with that. It was an unusual job so it would be very difficult to calculate how long it would take to complete.

I went to Fixer.com to pay, easy enough. However, there was an option to leave a tip for the “fixers,” with different suggested amounts. That was unexpected. It’s a different model than I’m used to. But I’m totally ok with anything that encourages better service or rewards good service. I’ll just have to account for that in the budgeting stage moving forward. Sherrie and Jacob were very pleasant and I’m extremely pleased with my experience with Fixer.com. I highly recommend them.