Best Install Audio Visual Systems in San Francisco CA

Chris Murtagh and Paganini Electric were professional, proactive, reliable, and effective throughout our office build out project during this most difficult time of the pandemic. Even with arduous safety protocols surrounding work during COVID, Chris and staff made the transition smoothly and were flexible throughout; offering candid suggestions for our best interests. The final product was superb and we've had no electrical issues nor do we expect any. Thank you, Chris, and team at Paganini. It was a pleasure working with you on our firm's new home and appreciate your thoughtfulness throughout the length of the project.

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McMillan Electric is difficult to work with, and ultimately they pulled out of the project before it even started due to their own internally imposed constraints.

We had reached out to them to do electrical work in our apartment, following a recommendation from our building management since they had worked with them in the past. They agreed to do the work and took our deposit to get a permit with the city (which they returned at the end when they pulled out).

Communication was sparse; it was hard to get traction for getting a proposal together. Even when a proposal was sent, they had actually sent us a different client's filled out proposal incorrectly.

When talking to them verbally, professionalism and customer service was lacking. Their tone was passive aggressive and made it feel like they were inconveniencing themselves by doing us a favor, rather than trying to serve us as a client who matters.

Originally, they agreed over the phone that they would also cut into the sheetrock in ceiling. In the middle of pushing the proposal through to our building management, they reversed their decision causing us to need to coordinate with yet another contractor to do this work. Moreover, McMillan Electric told us that the other contractor would have to be onsite at the same time and work in parallel with them. This made the job that much more of a logistical nightmare.

Our building requires that work be done no earlier than 9am, which is a reasonable request to not disturb neighbors. McMillan Electric refused to move forward claiming that their union requires work to start at 8am. Instead of figuring out the logistics on their own end, they moved this burden onto us as a client. They told us it was on us to change the rules of the building. They ended up blaming us by saying that they normally don't do residential units and only took this on as a sign of goodwill. Somehow, they were able to follow our building's rules previously but couldn't do so now.

Ultimately, it has been a colossal waste of time where we could have just gone with a different electrician who would have been more professional. We wasted two months of back and forth with them. Would not recommend them.