Best Kohler And Generac Generators in Austin TX

During the Austin Ice Storm in February 2023 my Generac Generator was having issues. Joe was responsive and put me in touch with a service technician/electrician (Mario) who could not make it out due to a full schedule. However Mario took the time he had to FaceTime with me and had me prepare to show him our generator installation and the associated wiring. I safely (with power disconnected) traced and walked him through the wiring as he directed via the phone in the rain/sleet. He identified that the wiring was incorrectly connected to the Automatic Transfer Switch by another electrician which is apparently fairly common. I contacted the electrician whom performed the original installation and he corrected the issue. Following that, our generator ran without issue and continues to power our house while we await local repairs to the blown transformer/bulk electric grid. Thank you Joe and Mario!