Best Engineering And Design in Austin TX

Great company to deal with

Unfortunately, the person who handles the scheduling (Michelle) is extremely rude. This is not how you get customers!

During the Austin Ice Storm in February 2023 my Generac Generator was having issues. Joe was responsive and put me in touch with a service technician/electrician (Mario) who could not make it out due to a full schedule. However Mario took the time he had to FaceTime with me and had me prepare to show him our generator installation and the associated wiring. I safely (with power disconnected) traced and walked him through the wiring as he directed via the phone in the rain/sleet. He identified that the wiring was incorrectly connected to the Automatic Transfer Switch by another electrician which is apparently fairly common. I contacted the electrician whom performed the original installation and he corrected the issue. Following that, our generator ran without issue and continues to power our house while we await local repairs to the blown transformer/bulk electric grid. Thank you Joe and Mario!

(Translated by Google) Wow, the work looks excellent. Good people ??(Original)Wow se Mira excelente el trabajo. Buenas personas ??

The Guys in the fields are all good people and it is a good place to work , but when it comes to the HR department they are no help at all. I was getting deducted for insurance I never received, and when I tried to contact HR it took forever for a response . They use a 3rd party for customer service and they can only leave messages for you and hope they get back to you . HR is the only downside with this company.