Best Your Hvac Unit in Jacksonville FL

Jim, Came out and followed through with all the Warranty work. He kept me informed each step of the way, with text and phone calls.
Great guy..

I have no issue with the technician who came to the house. He was polite, professional and capable. My issue is with your answering service on Saturday repair. I have a service contract with Snyder so I expected a fairly quick response to my call to the answering service. The first person told me that Cat(?) was going to call me back to tell me when someone could come out. I had to call 3 times over 5+ hours before I got that call. Once she called the technician was at the home within a half hour and handled the visit very nicely. I know I have to wait my turn … I wasn’t expecting someone to come right away … but I did expect, as a service contract customer, to get a call within an hour or so with an approximation of time for the technician to arrive. I got VERY irritated with the answering service on the third call, which makes me wonder what might have happened … not happened? … if I’d just politely accepted the response from the service10/28/22 Update: Seeing how often this review is read I feel I owe the company a favorable update. I was perhaps too harsh regarding the number of stars given since the services they actually performed were very good. The owner … who commented below … also called me personally shortly after the original review, offering his apology and a commitment to change their answering service protocols for the future.

Fast, and Great Service....Great Communication and EXCELLENT WORK ALL ROUND.
DEFINITELY RECOMMEND...