Best Specialized Key in Phoenix AZ

Scheduled a technician to come out to the house at 3pm. Technician comes out at 11:30 and says, yeah, I know I'm early and proceeds to do whatever he needs to. Doesn't apologize, doesn't care that our time was scheduled a certain way. Luckily my wife got home early to answer the door. Very unprofessional. Do NOT schedule a formal meeting time and not abide to it!

Edit: Beth called me to inform me about the issue and to apologise for any miscommunication. Upholding mutual agreements, such as time commitments, is important to me. The root cause of my frustration was noted and her willingness to call me shines some better light on Harmon. Thank you.